2013 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE. *JS THE CONSUMER WAS INFORMED THE PARTS NECESSARY TO COMPLETE THE RECALL REPAIR WERE ON RESTRICTION. UPDATED 02/05/2015*JS

I RECEIVED A RECALL NOTICE FOR MY 2013 JEEP GRAND CHEROKEE WHICH THE DEALER WAS AWARE OF ON 5/29/14 IN REFERENCE TO BRAKE ISSUES THAT COULD RESULT IN A COMPLETE BRAKE FAILURE. THE PARTS WERE ORDERED, BUT AS OF 7/18/14 THE DEALER CLAIMS THE REPLACEMENT PARTS HAVE STILL NOT BEEN RECEIVED FROM CHRYSLER AND HAVE NO IDEA AS TO WHEN THE PARTS WILL BE AVAILABLE. I THINK THE LOSS OF BRAKES IS A SERIOUS ISSUE AND AFTER HAVING BEEN REPORTED 6 WEEKS AGO THE ISSUE IS STILL UNRESOLVED! *TR

I WAS DRIVING HOME FROM A SKI WEEKEND IN UPSTATE NY IN JANUARY AND TRAVELING ON THE INTERSTATE AT APPROXIMATELY 65MPH, THE TEMPERATURE OUTSIDE WAS BELOW FREEZING AND I WENT TO APPLY THE BRAKES TO SLOW DOWN FOR UPCOMING TRAFFIC AND THE PEDAL WAS HARD AND THE BRAKES DID NOT ENGAGE, I PUMPED THE PEDAL AND REMAINED CALM AND HOPED THAT THE POWER WOULD COME BACK TO THE PEDAL AND LUCKILY IT DID AFTER A 3 PUMPS TO THE PEDAL AND TOOK ABOUT 5 SECONDS. WE AVOIDED A NEAR FATAL COLLISION IF IT WASN'T FOR MY QUICK THINKING AND REMAINING CALM. I BROUGHT THE CAR INTO WESTBURY JEEP WHO TOLD ME NOTHING WAS WRONG WITH THE BRAKES AND RETURNED THE CAR TO ME, I THEN CONTINUED TO HAVE THE PROBLEM REOCCUR ON COLD DAYS WHEN THE TEMPERATURE WAS BELOW FREEZING. THE DEALERSHIP DID NOTHING AND NOW A RECALL WAS ISSUED FOR THE EXACT ISSUE I DESCRIBED AND THE DEALERSHIP STILL REFUSES TO REPAIR IT BECAUSE THEY DON'T HAVE THE PART. I WANT THE REPAIR DONE ASAP! *TR

RECEIVED RECALL NOTICE CONCERNING BRAKE BOOSTER. TOOK CAR IN AND WAS TOLD THEY COULD NOT REPLACE THE PART AS THERE IS A BACK LOG OF OVER 250 CARS NEEDING REPAIRS AND THERE IS A SHORTAGE OF PARTS. THIS IS NOT ACCEPTABLE. THERE IS A SAFETY RECALL AND OWNERS CANNOT GET IT REPAIRED FOR UP TO 4 MONTHS. ADVISED FAMILY IF I AM INJURED OR KILLED IN ACCIDENT TO SUE JEEP/CHRYSLER!!! *TR

THE END OF MAY I RECEIVED A NOTIFICATION THAT CHRYSLER HAD A DEFECT ON THERE 2011 THROUGH 2014 JEEPS BRAKE BOOSTER, WHEN I CALLED ONE OF THE DEALERSHIP THEY TOLD ME TO CALL BACK THE NEXT WEEK BECAUSE THEY DID NOT HAVE THE PART. A WEEK LATER I CALLED CHRYSLER AND INFORMED THEM OF MY CONVERSATION, THEY TOOK DOWN MY INFORMATION AND TOLD ME THEY WERE GOING TO ORDER THE PART AND CALL ME WITHIN A WEEK. THIS NEVER HAPPENED I CALLED CHRYSLER AGAIN JULY 2 AND SPOKE TO ANOTHER REPRESENTATIVE AND THEY TOLD ME THEY STILL DID NOT HAVE THE PART AND THAT THEY WILL LET ME KNOW VIA PHONE WHEN THE PART COMES IN. I AM VERY CONCERNED HAVING THIS DEFECT CAN HAVE CONSEQUENCES ON ANY GIVEN DAY. WHAT HAPPENS IF MY CAR IS THE ONE THAT HAS A DEFECT AND I GET INTO AN ACCIDENT? WHAT HAPPENS THAN TO MY FAMILY. THE BRAKES ARE VERY IMPORTANT IN ANY CAR. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). AFTER CONTACTING THE DEALER AND THE MANUFACTURER THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO AVAILABILITY DATE COULD BE GIVEN.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE BOTH DEALER AND MANUFACTURER STATED THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL * THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC). HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT STATED WHILE TRAVELING 15 MPH, THE BRAKES WERE APPLIED AND THE VEHICLE FAILED TO STOP. THE VEHICLE VEERED TO THE RIGHT AND THE CONTACT CRASHED INTO A TREE BRANCH. THERE WERE NO WARNING LIGHTS ILLUMINATED WHEN THE FAILURE OCCURRED. THE AIR BAGS DID NOT DEPLOY. THE FRONT PASSENGERS SIDE BUMPER WAS DAMAGED BUT THERE WERE NO PERSONS INJURED. THE VEHICLE WAS DRIVEN AND PARKED AT THE CONTACT'S RESIDENCE. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE WAS NOT DIAGNOSED BY THE DEALER OR MANUFACTURER. THE BUMPER WAS REPAIRED. THE FAILURE MILEAGE WAS 14,000. THE CURRENT MILEAGE WAS 15,200.

TL* THE CONTACT OWNS AS 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE AND PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER STATED THAT THEY ONLY SEND ONE OR TWO REPAIR KITS PER WEEK TO THE DEALER AND DECLINED TO PROVIDE AN ESTIMATED TIME FRAME FOR REPAIR. THERE WERE NO FAILURES AT THIS TIME.

TRIED TO SCHEDULE AN APPOINTMENT TO HAVE THE RECALL PARTS FIXED WITH MY DEALER AND WAS TOLD THEY ONLY GET TWO PARTS PER WEEK AND IT WOULD BE MORE THAN A MONTH BEFORE BEING ABLE TO GET TO IT. I WAS PUT ON A LIST WITH NO IDEA OF HOW LONG IT WOULD BE. DOESN'T SEEM TO BE MUCH OF A SENSE OF URGENCY WITH THIS SERVICE CENTER. *TR

SAFETY RECALL NOTICE REGARDING DEFAULT IN BRAKES RECEIVED, CONTACT HUFFINES JEEP FOR SERVICE AND WAS ADVISED THAT IT WILL BE WEEKS OR MONTHS BEFORE REPAIR CAN BE COMPLETED AS CHRYSLER DOES NOT HAVE THE PARTS MANUFACTURED. *TR

IN APRIL MY CAR STARTED RANDOMLY NOT STARTING. IT'S HAPPENED 4 TIMES AND BEEN IN THE SHOP ONCE FOR THIS ISSUE. IT IS GOING AGAIN MONDAY 6/16 FOR THE SAME ISSUE. IT WILL RANDOMLY NOT START, IT RANDOMLY TRIES TO STALL ON ME. IT WILL RANDOMLY NOT RESPOND TO PUSHING THE POWER BUTTON. IT WILL RANDOMLY MAKE A HIGH PITCHED SQUEALING NOISE. IT IS VERY SCARY WHEN IT TRIES TO STALL BECAUSE I CAN BE RIDING DOWN THE INTERSTATE AT 65 MPH WHEN IT HAPPENS OR SITTING STILL AT A RED LIGHT. I DRIVE OVER 120 MILES PER DAY AND I CANNOT BE STRANDED OR STALL OUT IN THE MIDDLE OF THE ROAD. IT'S GOING TO THE SHOP AGAIN MONDAY TO ADDRESS THE ISSUE FOR THE SECOND TIME. MAKES THE 5TH TIME THE CAR HAS BEEN IN THE SHOP FOR VARIOUS ISSUES SINCE I'VE HAD IT LESS THAN 15 MONTHS. *JS

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS NOT ABLE TO HAVE THE VEHICLE REPAIRED UNDER THE RECALL BECAUSE THE PART NEEDED WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .... UPDATED 08/05/14 *BF THE CONSUMER STATED THE VEHICLE HAS BEEN REPAIRED. UPDATED 08/18/2014 *JS

TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V15400 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I AM JUST TRYING TO FILE A COMPLAINT AGAINST NORTHWEST CHRYSLER JEEP DODGE IN HOUSTON TX PER INSTRUCTIONS ON MY RECALL NOTICE FOR THE BRAKE BOOSTER. THEY ARE A HORRIBLE SERVICE FACILITY AND I HAVE TRIED TO BOOK AN APPT AND THEY ARE ALL BACKED UP, SUPPOSEDLY ALL YEAR PER THE PERSON I TALKED TO. HOW IS THIS POSSIBLE??? GUESS THEY DO NOT WANT TO HELP ME. THERE PHONE NO IS 855-2665082. *TR

ON MULTIPLE OCCASIONS, WHEN THE PUSH TO START BUTTON WAS PRESSED TO START THE VEHICLE THE HEAT/AIR FAN HAS AUTOMATICALLY COME ON AT THE HIGHEST SPEED WITH THE HEAT/AIR BUTTON IN THE OFF POSITION. THE VEHICLE HAS BEEN DRIVEN AS FAR AS 20 MILES BEFORE IT WOULD GO OFF. THE BUTTON HAS BEEN TURNED ON TO DIFFERENT SPEEDS DURING THIS INCIDENT AND THE SPEED DOES NOT CHANGE. THE VEHICLE HAS BEEN CUT OFF AND RESTARTED WITH THE SAME RESULTS. THE VEHICLE WAS TAKEN TO A JEEP DEALERSHIP ON APRIL 1, 2014. THE FAN WAS REPLACED AND APPROXIMATELY 3 WEEKS LATER THE SAME INCURRED AGAIN. IT WAS TAKEN BACK TO THE DEALERSHIP ON MAY 26, 2014. THE SERVICE DEPARTMENT TRIED FOR 3 HOURS TO REPRODUCE THE INCIDENT WITH NO AVAIL. I WAS TOLD TO DRIVE THE VEHICLE UNTIL IT RE-OCCURRED AND BRING IT IMMEDIATELY TO THE DEALERSHIP WITHOUT CUTTING THE VEHICLE OFF SO THE CODES COULD BE CHECKED. IF THIS OCCURRED WHEN THE DEALERSHIP WAS CLOSED, I WAS INSTRUCTED NOT TO CRANK THE VEHICLE AGAIN UNTIL IT WAS BEING TAKEN TO THE DEALERSHIP AND NOT TO CUT IT OFF UNTIL A TECHNICIAN COULD GET THE CODE OF ERROR. UNKNOWN IF IT HAS A SHORT IN THE ELECTRICAL SYSTEM. DEALERSHIP SERVICE DEPARTMENT HAS STATED THEY DO NOT KNOW WHAT IS CAUSING THE FAN TO RUN WITHOUT BEING TURNED ON. ON JUNE 1, 2014 THE INCIDENT OCCURRED AGAIN AND LASTED APPROX 5 MINUTES. *TR

I WAS IN THE PARKING LOT OF A PORSCHE REPAIR SHOP AND WAS FULLY AWARE OF ALL THE EXPENSIVE CARS AROUND. I WAS VERY CAREFUL AS I PUT MY CAR IN REVERSE. SUDDENLY, MY JEEP SPED ACROSS THE PARKING LOT IN REVERSE AT FULL THROTTLE. THE BREAKS DIDN'T WORK AND THE CAR WOULDN'T STOP UNTIL IT SMASHED INTO A PORSCHE CAYMAN AND TOTALED IT. *TR

2013 JEEP GRAND CHEROKEE WAS AT BANKING DRIVE THROUGH WHEN IT ACCELERATED SUDDENLY. BREAKS WOULD NOT STOP THE CAR AS IT ACCELERATED AND TRAVELED APPROXIMATELY 500 FEET ACROSS THREE LANES OF TRAFFIC. FINALLY CAME TO A STOP WHEN IT WAS PUSHED INTO NEUTRAL. DEALER TOWED AND SERVICE DEPARTMENT RAN TEST FOR CODES. NONE WERE FOUND. SERVICE TEST DROVE THE CAR FOR SEVERAL MILES AND DETERMINED THAT VEHICLE WAS PERFORMING AS DESIGNED. CHRYSLER SENT AN INDEPENDENT INVESTIGATOR AND THEY DETERMINED NO CODES AND VEHICLE PERFORMING AS DESIGNED. JUST BE AWARE THAT SOMETHING HAPPENED. CAR ACCELERATED AND BRAKES WOULD NOT WORK. *TR

TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT WAS DRIVING 25 MPH AND ANOTHER VEHICLE CRASHED INTO HER DRIVERS SIDE DOOR AT APPROXIMATELY 30 MPH. THE AIR BAGS DID NOT DEPLOY. THE DRIVERS SIDE DOOR WAS PUSHED IN AND THE REAR DRIVERS SIDE DOOR FELL OFF OF THE VEHICLE. THE VEHICLE WAS EQUIPPED WITH SIDE AIR BAGS. THE CONTACT WAS FORCED TO EXIT THE VEHICLE USING THE FRONT PASSENGER SIDE DOOR. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED. A REPRESENTATIVE WITH THE MANUFACTURER STATED THAT A REQUEST WOULD BE SUBMITTED TO A SPECIAL INVESTIGATION UNIT SO THEY COULD INSPECT THE VEHICLE; HOWEVER, THAT HAS NOT OCCURRED. SHE MADE MORE THAN FIVE UNSUCCESSFUL ATTEMPTS TO FOLLOW UP WITH THE MANUFACTURER AND NO ONE RETURNED HER CALL. THE CONTACT SUSTAINED AN INJURY TO HER LEG. THE CONTACT WAS PREGNANT AND LOST HER CHILD AFTER THE CRASH OCCURRED. THE FAILURE MILEAGE WAS 15,858.

MY 2013 JEEP GRAND CHEROKEE IS UNSAFE TO DRIVE ABOVE APPROXIMATELY 50 MPH DUE TO THE HEADLAMPS. I HAVE BEEN TO THE DEALER TWICE TO HAVE THEM ADJUSTED. THE DEALER MADE ADJUSTMENTS ACCORDING TO JEEP CRITERIA; HOWEVER, WHEN DRIVING IN A DARK AREA IT IS IMPOSSIBLE TO SEE MORE THAN APPROXIMATELY 30 FEET IN FRONT OF THE VEHICLE. ACCORDING TO CHRYSLER THIS IS ACCEPTABLE. I DISAGREE AND FEEL THAT THIS MAKES DRIVING AT HIGHWAY SPEEDS UNSAFE. *TR

RAN OVER SMALL PIECE OF METAL IN THE SIDEWALL OF MY MICHELIN LATITUDE TOURING P265/60 R18 TIRE AND PUNCTURED LARGE HOLE IN THE TIRE. HAD TO ORDER ANOTHER ONE DEALER ALLEN SAMUELS EAST TEXAS DODGE IN TYLER TX SAID THERE WAS NO WARRANTY COST ME ABOUT $300 TO REPLACE THE TIRE. NOW I HAVE BEEN NOTICING THAT THE TIRE I REPLACED AS WELL AS MY OTHER TIRES ARE SLICK AND ALMOST THREAD BARE I ONLY HAVE 18,000 MILES ON THESE TIRES. I KNOW THERE HAS BEEN A RECALL ON THESE WHAT DO I NEED TO DO TO GET THEM REPLACED BY THE TIRE MANUFACTURER? I AM WORRIED ABOUT MY SAFETY AS WELL AS MY PASSENGERS IN THE VEHICLE. *TR

THIS IS THE 6+ TIME THIS HAS HAPPENED BUT THIS WAS THE WORST TIME, YET. WHILE TRAVELING ON THE HIGHWAY @60-70MPH, I STEPPED ON THE BRAKE PEDAL AND IT WAS FROZEN SOLID ... WOULD NOT MOVE AN INCH ... I HAD NO BRAKES. I TOOK MY FOOT OF THE BRAKE, REAPPLIED PRESSURE TO THE BRAKE PEDAL AND STILL NOTHING. I TRIED APPLYING PRESSURE A THIRD TIME AND MY BRAKES WORKED. I TOOK THE CAR TO THE DEALER WHERE I BOUGHT IT AND THEY SAID THEY CANNOT FIND A PROBLEM. I CALLED JEEP AND THEY SAID TO TALK TO THE DEALER AGAIN. *TR

OCCASIONALLY, WHEN COMING TO A STOP AND DOWN SHIFTING, A LOUD THUD IS HEARD AND FELT, ALMOST AS IF THE TRANSMISSION CLICKED INTO THE WRONG PART OF THE GEAR. IT ALSO HAPPENS OCCASIONALLY WHEN TAKING OFF FROM A STOP. IT IS DIFFICULT TO REPLICATE. IT WAS REPLICATED IN FRONT OF A SERVICE REPRESENTATIVE AT THE DEALER, AND WAS BROUGHT IN TWICE FOR REPAIR, AND SOFTWARE WAS UPDATED AND THE TRANNY SOFTWARE FLASHED, HOWEVER THE PROBLEM STILL OCCURS. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR A MANUFACTURER'S RECALL AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THERE ARE NO FAILURES AT THIS TIME. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V234000 (POWER TRAIN , STEERING) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JUNE OF 2013. THE CONTACT STATED THAT THE DEALER ADVISED THAT THE PARTS WERE NOT AVAILABLE AND COULD TAKE SEVERAL MONTHS BEFORE BECOMING AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 4,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SECURED IN PARK, THE VEHICLE WOULD ROCK BACK AND FORTH WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE PROBLEM WOULD ALSO OCCUR WHEN SHIFTING GEARS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 500. THE VIN WAS NOT AVAILABLE.

WHILE MY WIFE WAS BACKING OUT OF THE DRIVEWAY SHE ATTEMPTED TO TURN THE STEERING WHEEL TO THE RIGHT WHEN SHE NOTICED THE STEERING WHEEL WAS TO HARD FOR HER TO TURN. A RED LIGHT SHOWING A PICTURE OF A STEERING WHEEL WAS DISPLAYED IN THE INSTRUMENTAL SCREEN AND THE CAR SEEMED TO BE RUNNING FINE. AFTER THE VEHICLE WAS PULLED BACK I TO THE DRIVEWAY IT WAS SHUT OFF. THE CAR WAS THEN RESTARTED WITH NO FURTHER STEERING ISSUES. JEEP DEALERSHIP WAS CONTACTED AND THEY ADVISED THEY NEVER HEARD OF THIS HAPPENING AND ADVISED THEY WOULD MAKE A NOTE OF IT AND IF HAPPENS AGAIN TO BRING IT TO THE DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 60 MPH WITH THE CRUISE CONTROL ACTIVATED AND THE BRAKES ENGAGED INDEPENDENTLY. THE CONTACT APPLIED THE BRAKE PEDAL TO DISENGAGE THE CRUISE CONTROL AND THE VEHICLE BEGAN TO OPERATE NORMALLY. THE VEHICLE WAS TAKEN WAS TAKEN TO AN AUTHORIZED DEALER FOR A DIAGNOSIS. THE TECHNICIAN WAS UNABLE TO DETECT A TROUBLE CODE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 6,500.

WHILE MAKING A 3-POINT TURN THE POWER STEERING FAILED WITH THE STEERING WHEEL TURNED ALL THE WAY TO THE LEFT. AN UNFAMILIAR WARNING LIGHT APPEARED ON THE DASH (WHICH WAS NOT IDENTIFIED IN THE MANUAL OR ON-LINE) CONSISTING OF A RED STEERING WHEEL OVER 2 RED LINES. EVERYTHING ELSE SEEMED TO BE WORKING. I GRAPPLED WITH THE WHEEL TO FINISH THE TURN, THEN TURNED THE ENGINE OFF. AFTER RE-STARTING, THE POWER STEERING WAS WORKING AGAIN. I HAD IT TOWED TO THE DEALER BECAUSE I WAS AFRAID IT WOULD HAPPEN AGAIN. THEY REPORTEDLY FOUND A CORRODED LEAD TO THE "POWER STEERING MODULE" (EVEN THOUGH THE CAR IS ONLY 7 MONTHS OLD) BECAUSE "THE SCREW CONNECTING THE LEAD HAD NOT BEEN GREASED PROPERLY PRIOR TO INSTALLATION." *TR

WHILE PARKING IN A PARKING LOT WITH MY FOOT ON THE BRAKE PEDAL, THE ENGINE RPM'S SURGED AND I HAD TO APPLY EXTREMELY HARD FORCE ON THE BRAKE PEDAL AND SHIFT INTO NEUTRAL TO STOP AFTER TRAVELING 10 TO 15 FEET. THIS HAPPENED AGAIN AND I TOOK THE JEEP TO YARK SERVICE IN TOLEDO OH. THEY RAN A DIAGNOSIS AND COULD NOT FIND ANY CODES. MY WIFE TOOK THE JEEP AND WHILE PARKING HAD THE SAME PROBLEM. BEFORE SHE COULD STOP THE VEHICLE RAN INTO A POST AND SUSTAINED DAMAGE. I CALLED JEEP CUSTOMER SERVICE AND REPORTED IT AS A SAFETY PROBLEM ON AUG 31. I WAS TOLD TO TAKE IT BACK TO THE SERVICE DEPT. THEY SAID NOTHING COULD BE DONE AT THAT TIME. I TOOK IT BACK THE NEXT WEEK AND THE SERVICE MANAGER WAS NOT AVAILABLE. *TR

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE DRIVING GEAR PLACED IN PARK AND IT SWITCHED TO NEUTRAL AND ROLLED INTO ANOTHER VEHICLE. CONSUMER SEEKS REIMBURSEMENT FOR DAMAGED. *SMD

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SPOILER FOR THE BACK RACK FRACTURED AND CAUSED THE RACK TO MOVE IN A WAY THAT WAS OBSCURING THE CONTACT'S VISIBILITY OF THE REAR WINDOW. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS BUT THE CONTACT WAS INFORMED THAT THE FAILURE WAS CAUSED BY USER ERROR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 6,000. UPDATED 9/10/13 *CN THE CONSUMER STATED THE SPOILER WAS MADE OUT OF TWO PIECES OF PLASTIC GLUED TOGETHER ATTACHED TO THE REAR TAILGATE INSTEAD OF THE NORMAL EXPOSED METAL. UPDATED 09/13/2013 *JS

TL* THE CONTACT OWNS A 2013 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PARKED OVERNIGHT AND WHEN HE RETURNED IN THE MORNING, THE ENGINE WAS INDEPENDENTLY STARTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,227.

JEEP HAS AN ISSUE WITH MY 2013 JEEP CHEROKEE, WHEREIN THE ELECTRICAL SYSTEM FAILS, HEADLIGHT(S) TURN OFF AND OTHER SYSTEMS (RADIO/NAV) REBOOT. I ON MY FIFTH ATTEMPTED FIX FOR THE SAME ISSUE. CAR IS STILL IN SHOP (I AM IN MY THIRD WEEK OF A RENTAL). OBVIOUSLY, HEADLIGHTS THAT GO OUT ON THEIR OWN (AND STAY OUT) IS A SIGNIFICANT SAFETY ISSUE -- IT'S MORE THAN AN ANNOYANCE. I HAVE BEEN WARNED BY POLICE ALREADY, BUT SAFETY OF MYSELF AND OTHERS IS THE LARGER ISSUE. *TR

WHILE TRAVELING ON A ROADWAY AT APPROXIMATELY 20 MPH, WHAT APPEARED TO BE A TINY PEBBLE STRUCK MY FRONT WINDSHIELD, WHICH RESULTED IN A CHIP IN MY WINDSHIELD. SHORTLY THEREAFTER, THE CHIP RESULTED IN A CRACK THAT SPANNED THE ENTIRE HORIZONTAL LENGTH OF MY WINDSHIELD. I HAVE HAD DRIVEN/OWNED OTHER NON-JEEP VEHICLES IN WHICH WINDSHIELDS WERE STRUCK BY LARGER PEBBLES/ROCKS AND SURVIVED WITHOUT HAVING SUSTAINED ANY DAMAGE. ADDITIONALLY, MY HUSBAND'S 2013 JEEP WRANGLER HAS SUSTAINED CRACKED FRONT WINDSHIELDS ON TWO SEPARATE OCCASIONS WITHIN A THREE MONTH PERIOD. DESIGN DEFECT?? SUBSTANDARD FRONT WINDSHIELD??? *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AN UNKNOWN SUBSTANCE WAS EMITTED FROM THE VENTILATION SYSTEM. AS A RESULT, THE CONTACT EXPERIENCED BURNS TO THE HANDS, A FOUL TASTE OF METAL, AND AN INEBRIATED SENSATION. THE CONTACT WAS HOSPITALIZED HOWEVER, THEY WERE UNABLE TO DETERMINE THE EXACT SUBSTANCE THAT CAUSED THE SYMPTOMS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO CONFIRMED THAT THE RADIATOR WAS EMITTING A SUBSTANCE THROUGH THE VENTILATION SYSTEM. THE ACTUAL SUBSTANCE THAT CAUSED THE INJURY TO THE CONTACT WAS UNKNOWN. THE DEALER REPLACED THE RADIATOR, HOSES, THERMOSTAT, COOLING FLUID, AND FILTERS IN THE ENGINE COOLING SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A NEW VEHICLE. THE FAILURE MILEAGE WAS 306. THE CURRENT MILEAGE WAS 1,300.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDOW LOCK FEATURE ON THE FRONT DRIVER'S WINDOW LOCKED THE REAR DRIVER AND PASSENGER SIDE WINDOWS BUT DID NOT LOCK THE FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN TO DEALER, WHO STATED THAT THE COMPONENT WAS OPERATING AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 50. THE CURRENT MILEAGE WAS 6,000. UPDATED 7/10/13 *CN

WHEN PULLING AWAY FROM A STOP LIGHT, THE ENGINE STARTED REVVING VERY QUICKLY (TACHOMETER REGISTERED APPROX.5 RPMS) BUT THE VEHICLE HAD ABSOLUTELY NO ACCELERATION OR SPEED. NO ENGINE LIGHT CAME ON, NO WARNINGS WERE EVIDENT. I PULLED INTO THE PARKING LOT @ WORK TRAVELING AT APPROX. 20MPH DESPITE HEARING THE ENGINE REVVING VERY LOUDLY. WHEN I LIFTED MY FOOT OFF THE ACCELERATOR, THE SPEED DECREASED UNUSUALLY FAST. THE DEALER WAS ABLE TO FIT ME IN THAT AFTERNOON. THE PROBLEM DID NOT OCCUR 8 HRS LATER ON THE WAY TO THE DEALER. SERVICE DEPARTMENT STATED "WE DROVE THE CAR FOR SEVERAL MILES, HOOKED IT UP TO THE COMPUTER. THERE WERE NO "CODES" AND WE COULD NOT REPLICATE THE PROBLEM." THE SERVICE GUY SUGGESTED I BRING IT BACK IF IT HAPPENS AGAIN. I TAKE THE XWAY TO WORK AND BACK SO IT WILL TOTALLY SUCK IF IT HAPPENS AGAIN. *TR

LOST ALL POWER WHILE DRIVING ON HIGHWAY ON FRIDAY OF MEMORIAL DAY WEEKEND. LOST BRAKES AND STEERING TOO. LUCKILY WAS ABLE TO COAST TO A STOP ON THE SHOULDER. TRIED TO RESTART MULTIPLE TIMES, AND STARTER JUST WHIRRED OVER AND OVER AND OVER. I COULDN'T EVEN DO ANYTHING TO STOP IT FROM ATTEMPTING TO START. IT WOULD ULTIMATELY GIVE UP. ROADSIDE ASSISTANCE SENT A TOW. THE NEXT DAY AT THE DEALERSHIP IT STARTED, BUT IT'S STILL THERE FOR THE LONG HOLIDAY WEEKEND. LUCKILY I WASN'T TOWING MY TRAVEL TRAILER. I'M AFRAID TO DRIVE IT AS I'VE READ OF MANY INSTANCES SIMILAR TO THIS RECURRING MANY TIMES. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE DID NOT RESPOND AND SHOOK ABNORMALLY. THE CONTACT ALSO STATED THAT THE SERVICE FOUR-WHEEL DRIVE, ELECTRIC STABILITY CONTROL AND THE ELECTRONIC WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT RESTARTED THE VEHICLE BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY ADVISED THAT THE PERFORMANCE CONTROL MODULE HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,015.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE LIMITED. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN THE STEERING FAILED AND THE BRAKES FAILED TO STOP THE VEHICLE. THIS CAUSED THE CONTACT TO HAVE A HEAD ON COLLISION WITH A TREE. THE CONTACT RECEIVED CHEST INJURIES FROM THE AIR BAG DEPLOYING AND AN INJURY TO THE SHOULDER. THE VEHICLE WAS TOWED FROM THE SCENE OF THE ACCIDENT AND WAS SCHEDULED TO BE INSPECTED. THE FAILURE AND CURRENT MILEAGES WERE 2,600. *TR

ON MARCH 18, 2013 I WAS IN MY PARKING GARAGE AT THE HOSPITAL I WORK AT AND I WAS ONLY GOING ABOUT 1MPH WHEN I WENT TO PRESS THE BRAKES IT WOULDN'T STOP AT ALL I RAN RIGHT INTO THE GATE THAT OPENS THE EXIT FOR ME TO GET OUT AND DAMAGE MY FRONT END, I TOOK MY TRUCK TO THE DEALERSHIP AND THEY TOLD ME IT NEEDED A NEW VACUUM PUMP AND THEY KEPT IT 11 DAYS TO REPAIR THE DAMAGE. I BARLEY HAD MY CAR A MONTH AND ON APRIL 24, 2013 THEY SAME ACCIDENT HAPPEN I TRIED TO BRAKE LEAVING WORK AND IT WAS NO PRESSURE AT ALL IT WOULDN'T STOP I RAN RIGHT INTO THE POLE AND MY WHOLE FRONT BUMPER WAS DAMAGED ONCE AGAIN. MY TRUCK IS CURRENTLY AT THE DEALERSHIP NOW AND THEY CLAIM NOTHING IS WRONG WITH THE BRAKES AND I AM RESPONSIBLE FOR THE DAMAGES FOR THE CAR. SOMETHING IS WRONG WITH THIS TRUCK BRAKES AND I NEED SOMEONE TO REALLY LOOK INTO THIS. *TR

JEEP WAS STOPPED AT LIGHT AND I STEPPED ON ACCELERATOR AFTER LIGHT CHANGED. ENGINE REVVED UP AND CAR TOOK OFF AND PICKED UP SPEED AND I PRESSED ON THE BRAKE, BUT THE RPMS WOULDN'T GO DOWN, EVEN WITH THE BRAKE PRESSED AND THE CAR NOT MOVING THE RPMS WERE AT ALMOST 7000. THE JEEP KEPT ON WANTING TO GO FAST. I PUT IT IN NEUTRAL AND IT SHIFTED HARD INTO NEUTRAL. THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON AND STAYED RED UNTIL I PULLED OVER AND SHUT THE CAR OFF. IT DOESN'T EVEN HAVE 1500 MILES YET! THIS IS THE THIRD TIME THIS HAS HAPPENED. I SHOULD HAVE BOUGHT A HONDA PILOT. I TRULY REGRET HAVING BOUGHT THIS PIECE OF S...! NOW I'M STUCK WITH IT FOR THE NEXT 5 YEARS. *TR

I WAS BACKING MY JEEP GRAND CHEROKEE 2013 WITH 2410 MILES DOWN MY DRIVEWAY SLIGHT SLANT IN REVERSE AND THE JEEP WOULDN'T STOP WHEN I APPLIED THE BRAKES. SCARY AS HECK. I PUMPED THE BRAKES AND PRESSED AS HARD AS I COULD BUT IT SEEMED THE JEEP JUST KEPT RUNNING AND MOVING IGNORING THE BRAKES I WAS PUSHING. FINALLY 60 FEET LATER AFTER PUMPING HARD THE CAR STOPPED IN THE MIDDLE OF THE STREET. I COULD HAVE HAVE KILLED SOMEONE OR BEEN INJURED MY SELF. FOR A FEW SECONDS THERE IN REVERSE I HAD NO CONTROL OF MY JEEP. SCARY. THE JEEP IGNORED THE BRAKE PEDAL AND KEPT GOING. *TR

I HAVE HAD THIS ISSUE OCCUR A FEW TIMES ON THE HIGHWAY. THE SPEEDS ARE GENERALLY BETWEEN 40-60 MPH. WHEN I PUT MY FOOT ON THE BRAKE, IT IS AS THOUGH IT IS LOCKED OR FROZEN. EACH TIME IT HAS BEGUN TO WORK AFTER A FEW TIMES RELEASING MY FOOT FROM THE BRAKE, BUT IT IS WORRISOME. I BECAME MORE WORRIED WHEN I NOTICED THAT A COUPLE OF OTHER PEOPLE HAVE REPORTED THE SAME ISSUE. IT CERTAINLY DOES NOT HAPPEN ALL THE TIME, BUT THAT IT HAPPENS AT ALL IS CONCERNING WHEN WE ARE TALKING ABOUT BRAKING AT HIGHWAY SPEED. *TR

ON 4 SEPARATE TIMES I ATTEMPTED TO SLOW THE VEHICLE ON THE HIGHWAY, APPLIED THE BRAKE PEDAL AND THE PEDAL WAS LOCKED/FROZEN. I BROUGHT THE VEHICLE TO THE DEALER I BOUGHT IT FROM, THEY DIDN'T FIND A PROBLEM GAVE ME THE CAR BACK. I CALLED JEEP THEY TOLD ME TO BRING IT TO ANOTHER DEALER, I DID. I LEFT THE CAR THERE 10 DAYS THEY TOLD ME THEY COULD NOT REPLICATE THE PROBLEM SO THERE WAS NOTHING THEY COULD DO OR JEEP/CHRYSLER COULD DO. I DROVE THE CAR HOME FROM THE DEALER AND THE EXACT PROBLEM HAPPENED 20 MINUTES AFTER LEAVING THERE. I WILL NOT DRIVE THIS CAR ANYMORE.. THE BRAKING SYSTEM IS DEFECTIVE. I HAD TWO OTHER PEOPLE TEST DRIVE THE CAR AND THEY EXPERIENCED THE SAME ISSUE. *TR