2013 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (LIGHTING, ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000(SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

TL-THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. NE

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE PARKED, THE CONTACT NOTICED SMOKE COMING FROM THE VANITY LAMP. THE CONTACT ALLOWED THE SMOKE TO VANISH. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS TOWED TO THE DEALER, BUT NO DIAGNOSTIC TESTING WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED FAILURE.

I HAVE GOTTEN TWO SAFETY RECALLS FROM JEEP. THE FIRST ONE IS P14/NHTSA 14V-154 ( BRAKE BOOSTER MAY PREMATURELY CORRODE) AND THE SECOND IS P36/NHTSA 14V-391 ( SUN VISOR VANITY LAMP MAY EXPERIENCE HIGH RESISTANCE SHORT). I HAVE CALLED SEVERAL DEALERSHIPS TO TRY TO GET MY CAR IN FOR THEM TO CHECK AND HAVE EITHER BEEN TOLD THEY DON'T HAVE THE PART OR ARE "TOO BUSY TO SERVICE MY CAR". I WAS EVEN TOLD AT HELFMAN DODGE CHRYSLER JEEP AND RAM IN HOUSTON (713)533-6100 THAT THEY COULDN'T SERVICE MY CAR BECAUSE THEY WERE TOO BUSY AND UNDER STAFFED AND THEN THE MAN SAID " I DON'T MEAN TO BE RUDE, BUT IT'S TRUE". MY SERVICE ENGINE SOON LIGHT ALSO CAME ON AT ONE POINT AND THEY SAID THEY COULDN'T TAKE MY CAR IN. I AM VERY FRUSTRATED WITH JEEP'S COSTUMER SERVICE. I ALSO CALLED THE DEALERSHIP I BOUGHT MY CAR FROM (AUTO NATION) CHRYSLER JEEP AND DODGE IN SPRING, TEXAS THREE TIMES AND NEVER RECEIVED A PHONE CALL BACK AFTER LEAVING THREE MESSAGES WITH THE SERVICE OPERATOR. I WAS TOLD TO FILE A COMPLIANT ON THIS WEBSITE IF THE RECALLS WERE NOT TAKEN CARE OF WITHIN A REASONABLE TIME. THANK YOU FOR YOUR TIME. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE RECALL WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE RECALL NOTIFICATION WAS RECEIVED IN MAY OF 2014 AND THE DEALER DID NOT HAVE THE REMEDY PART AVAILABLE. THE CONTACT STATED THAT THE VEHICLE WAS PLACED ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM). THE PARTS WERE NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER WAS UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN GENERAL, THE CAR WOULD NOT START WHEN BRAKE WAS PRESSED AND THE START BUTTON WAS PUSHED. THIS HAPPENED SIX TIMES. FIRST FOUR TIMES THE ENGINE WOULD JUST TURN OVER BUT NOT START. LAST TWO TIMES, THE ENGINE STARTED FOR ABOUT TWO TO THREE SECONDS THEN DIED. ATTEMPTING TO START IT AGAIN RESULTED IN THE ENGINE TURNING OVER BUT NOT STARTING. DURING ALL OF THE SIX ATTEMPTS THE ENGINE ONLY STARTED AND STAYED RUNNING AFTER THREE OR FOUR ATTEMPTS. WHEN I'VE TAKEN THE VEHICLE TO THE DEALER I WAS TOLD THAT THERE MAY BE A BAD WIN MODULE, WHICH WAS SUPPOSEDLY REPLACED. WHEN ASKED ABOUT THE TIPM I WAS TOLD THAT THEY HAVE TO BEGIN DIAGNOSIS STARTING WITH OTHER PARTS. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/30/14*LJ UPDATED 4/24/2015 *JS

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM: WIRING) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS PLACED ON A WAITING LIST AND THE DEALER ADVISED THAT THEY WERE ONLY REPAIRING TWO VEHICLES PER DAY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE IN JUNE AND TOOK MY CAR FOR REPAIRS. THEY DID THE INSPECTION ON THE JEEP AND FOUND THAT I NEED A NEW PART. I HAVE NOW BEEN WAITING 3 MONTHS TO GET THIS PART AND MY DEALER TELLS ME THEY CAN GET THE PART FROM THE FACTORY AND DON'T KNOW WHEN THEY WILL. TODAY I RECEIVED A NEW RECALL NOTICE P36 /NHTSA 14V-391 FOR A WIRING ISSUE ON THE OVERHEAD LIGHTS. I TOOK IT TO THE DEALER AND THEY TOLD ME THEY WOULD ORDER THE PARTS. AGAIN WITH KNOW IDEAL WHEN THIS WOULD BE REPAIRED. THE FIRST COULD CAUSE MY BREAKS TO FAIL THE SECOND COULD CAUSE MY CAR TO BURN DOWN. I WOULD LIKE TO GET THIS REPAIRED WHAT DO I NEED TO DO? I HAVE CONTACTED THE FACTORY WITH NO HELP. THEY CLAIM THEY ARE TRYING TO PRODUCE THE PARTS FOR THE BRAKES. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/20/14*LJ UPDATED 5/4/2015 *JS

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. .UPDATED 09/30/14 *BF

JEEP PUT OUT A RECALL NOTICE ON THE BRAKE BOOSTER FOR THIS VEHICLE IN JULY 2014. THE LOCAL DEALERSHIP, FAMILY CHRYSLER JEEP, STILL, AS OF 9/9/2014 DOES NOT HAVE THE PARTS TO CORRECT THE BRAKE BOOSTER ISSUE. THE DEALERSHIP ATTENDANT TODAY 9/9/2014, [XXX], (MALE) STATED THAT I WOULD HAVE TO CALL BACK SOME TIME THE END OF SEPTEMBER TO HOPEFULLY GET AN APPOINTMENT IN OCTOBER. THIS IS NOT A AN ACCEPTABLE TIME FRAME WHEN IT COMES TO BREAK FAILURE. WE HAVE A NEWBORN BABY THAT MUST TRAVEL IN THIS VEHICLE. SPEAKING TODAY DIRECTLY WITH THE CHRYSLER GROUP RECALL CENTER 800-853-1403 THEY DO NOT HAVE AN ETA ON WHEN THE DEALERSHIPS WILL HAVE THE NECESSARY PARTS TO FIX THE BREAKS. OVER 2 MONTHS AND STILL NO PARTS FROM THE CHRYSLER GROUP?? TOTALLY UNACCEPTABLE BY ANY STANDARD. WHEN I ASKED THE CALL CENTER REP TO TRANSFER ME TO A SUPERVISOR I WAS TOLD, THIS CALL DOES NOT WARRANT A SUPERVISOR. SERIOUS. I HOPE THEY DID RECORD THIS PHONE CALL TODAY TO VERIFY THAT I WAS TOLD "THIS PHONE CALL DOES NOT WARRANT A SUPERVISOR". AFTER A BIT OF A TALKING TO AND DEMANDING THAT THE REP TELL ME "NO" I HAVE BEEN ON HOLD FOR 25.03 MINUTES ON MY TIMER ON THE PHONE. I AM SENDING THIS AT THE SAME TIME I AM ON HOLD WITH THE CHRYSLER GROUP RECALL CENTER. FINALLY TOLD THAT A SUPERVISOR WILL CALL ME BACK IN 1-2 BUSINESS DAYS. NOTED TO THE REP THAT TODAY IS TUESDAY, SEPTEMBER 9 10:27 AM AND I LOOK FORWARD TO HEARING FROM A SUPERVISOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CONCERNS OVER BRAKE BOOSTER RECALL PARTS AVAILABILITY. *SMD THE CONSUMER STATED THE PART WAS ORDERED ON JUNE 25. 2014. THE DEALER INFORMED THE CONSUMER, THERE WERE 50 PEOPLE AHEAD OF HER AND ONLY 1 PART ARRIVED PER WEEK. RECALL # 14V154000. *JB

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM) AND 14V154000: (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS THAT WERE NEEDED TO REMEDY THE RECALLS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE...UPDATED 11/18/14 *BF

I RECEIVED A RECALL APPROX. 4 MONTHS AGO REGARDING THE BRAKES. I ATTEMPTED TO MAKE AN APPT. WITH SOMERSET CHRYSLER BECAUSE THEY ARE CLOSER TO MY HOME THAN WHERE I PURCHASED JEEP. THEY SAID THEY HAD TO ORDER THE PART AND WOULD CALL ME WHEN IT CAME IN. WHEN I DIDN'T RECEIVE A CALL 2 1/2 MONTHS LATER, I CALLED THEM AND WAS TOLD THE REPLACEMENT WAS ALSO RECALLED AND THEY HAD TO ORDER AGAIN. IT IS ANOTHER 6 WEEKS AND I HAVE NOT RECEIVED A CALL AND HAVE NOW RECEIVED ANOTHER RECALL FOR THE VISOR. I THOUGHT WE COULD GO TO ANY CHRYSLER DEALER BUT I GUESS THIS DEALER DID NOT GET THAT MEMO BECAUSE THEY ARE IGNORING MY ATTEMPTS TO GET THIS REPAIRED. I HOPE NOTHING HAPPENS BEFORE THEY DECIDE TO GET ONBOARD AND FIX THIS. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND CAUSING THE CONTACT TO CRASH INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. AN INDEPENDENT MECHANIC REPAIRED THE VEHICLE BUT THE REPAIRS WERE UNKNOWN. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. UPDATED 10/03/14*LJ UPDATED 05/12/2015 *JS

I RECEIVED A LETTER STATING THAT THE BRAKE BOOSTER ON MY JEEP MAY PREMATURELY CORRODE. I CALLED THE DEALER WHERE I PURCHASED THE JEEP--BOB POYNTER CHRYSLER DODGE JEEP HYUNDAI--AND THEY TOLD ME TO BRING IT IN AND THEY WOULD GET IT FIXED. I WAS TOLD THEY CHECKED THE BOOSTER AND IT WAS O.K., BUT THEY WANTED TO CHANGE IT ANYWAYS. THEY TOLD ME THEY WOULD CALL WHEN THE PARTS CAME IN. THE SERVICE DEPT. DIDN'T CALL, SO 3 WEEKS LATER, I CALLED THEM AND ASKED ABOUT IT. I WAS TOLD THE SERVICE DEPT. COULD ONLY ORDER 1 AT A TIME AND I WOULD BE PUT ON A LIST. I RECEIVED ANOTHER RECALL LETTER AND CALLED THE SERVICE DEPT. ABOUT IT 3 WEEKS LATER AND ASKED ABOUT THE PARTS FOR THE BRAKE BOOSTER. I WAS TOLD THE ONES THAT HAD BEEN REPLACED WERE RECALLED AND NOW THEY'RE EVEN FURTHER BEHIND AND WOULD CALL WHEN THE PARTS CAME IN-AGAIN. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL WIRING, VANITY LIGHT). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS CONCERNED FOR HIS SAFETY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A RECALL NOTICE SEVERAL WEEKS AGO ABOUT AN ISSUE WITH THE BRAKES ON MY CAR. DEALER TOLD ME THEY HAVE AN 11 PAGE WAITING LIST FOR PARTS TO CORRECT THIS PROBLEM. THE CHRYSLER GROUP RECALL CENTER TOLD ME THEY ARE RELEASING 1 PART EVERY 14 DAYS TO THEIR DEALERS. I AM CONCERNED THAT THIS RECALL WILL NOT GET DONE FOR MANY MORE MONTHS AND I'M CONCERNED ABOUT DRIVING MY VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A SECOND RECALL NOTIFICATION. THE DEALER STATED THAT THE HEAT SHIELD NEEDED TO BE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE NHTSA CAMPAIGN NUMBERS LISTED IN THE FIRST AND SECOND RECALL NOTIFICATIONS WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN ABOUT ONE OF EVERY THIRTY STARTS, THE ENGINE DIES QUICKLY EVEN THOUGH THE DASH STILL SAYS "RUN". I HAVE TAKEN IT TO THE JEEP DEALER ABOUT 4 TIMES, BUT THEY HAVE NO FIX & I AM AFRAID IT WILL HAPPEN WHILE THE JEEP IS MOVING. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), BUT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN APRIL OF 2014, A REMEDY SHOULD HAVE BEEN AVAILABLE BEFORE SEPTEMBER OF 2014. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECEIVED NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000. TOOK VEHICLE TO DEALER FOR INSPECTION EARLY JUNE TO HAVE INSPECTED TO SEE IF NEW BRAKE BOOSTER SYSTEM WAS NEEDED OR JUST SHIELD. DEALER INFORMED ONLY SHIELD WAS NEEDED. DROPPED VEHICLE OFF WITH AN APPOINTMENT BEFORE A ROAD TRIP ON AUGUST 12, 2014. I WAS INFORMED AFTER (AROUND 8/16/14) I RETURNED FROM ROAD TRIP THAT BRAKE BOOSTER AND CYLINDER WERE ACTUALLY NEEDED AND MORE TIME WAS NEEDED FOR REPAIR. DEALER WOULD NOT GIVE ME RENTAL AS NONE WERE AVAILABLE. FINALLY GOT RENTAL MIDDLE OF FOLLOWING WEEK AFTER TAKING OFF WORK AGAIN. PARTS DELIVERY ETA EXPEDITED TO 9/1/14. RECEIVED CALL 8/28/14 INDICATING VEHICLE REPAIR DONE. I WAS REQUIRED TO RETURN RENTAL BEFORE I COULD VERIFY WORK ON VEHICLE. RETURNED RENTAL, TOOK DELIVERY OF VEHICLE. BRAKE PEDAL WENT ALL THE WAY TO FLOOR. ALMOST CAUSED ME TO HIT TWO OTHER VEHICLES IN THE DEALER'S PARKING LOT. SERVICE ADVISOR INFORMED ME THIS IS NORMAL WITH THE RECALL REPLACEMENT PARTS. I DISAGREE SO ADVISOR HAS TECHNICIAN DRIVE IT AND AGREE WITH ME THAT IT ISN'T NORMAL. I AM INFORMED ABS SYSTEM NEEDS TO BE BLED A FEW MORE TIMES. HAD TO GO HOME AGAIN AND RETURN LATER TO PICK UP VEHICLE AGAIN. THIS TIME IT WAS OK. COMPLETELY UNREASONABLE AMOUNT OF TIME FOR PARTS, HAD TO TAKE OFF MANY DAYS OF WORK, AND DEALER HAD NO EMPATHY FOR SITUATION. THIS IS IN ADDITION TO HAVING TO FIGHT FOR A RENTAL. NOW, A FEW DAYS AFTER HAVING RECEIVED MY VEHICLE BACK, VEHICLE HAS LOUD TICK ON STARTUP AND WHILE DRIVING LO

I RECEIVED A RECALL FROM CHRYSLER IN REFERENCE TO A SAFETY RECALL FOR MY VEHICLE. THE PROBLEM IS SPECIFIC TO THE BRAKE BOOSTER IN THAT THE SHELL MAY INGEST WATER IN WET CONDITIONS (RAIN, SNOW, FOG, WASHING THE CAR, ETC.) WHICH WOULD TOTALLY DISABLE ANY BRAKING FUNCTION FOR THE VEHICLE. THE INSTRUCTIONS WERE TO TAKE TO MY DEALER FOR REPAIR WHICH I DID MONTHS AGO. SEVERAL MONTHS LATER THE PARTS NECESSARY TO REPAIR HAVE NOT BEEN DELIVERED AND EVERY DEALERSHIP I CHECKED WITH HAVE A 200+ WAITING LIST OF CUSTOMERS WAITING FOR REPAIR PARTS TO BE DELIVERED. I'VE CALL CHRYSLER'S SUPPORT LINE LISTED ON THE RECALL NOTICE SEVERAL TIMES AND THE ONLY RESPONSE I GET IS THAT PARTS ARE ON THE WAY, WHICH IS THE SAME RESPONSE I'VE RECEIVED FOR MONTHS! WHO DO THEY HAVE MAKING THESE PARTS THAT IS TAKING SO LONG, AND ISN'T LOSING ALL BRAKING CAPABILITIES IMPORTANT ENOUGH TO MOVE UP ON THE PRIORITY LIST??? *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE RAIL ROOF DETACHED FROM THE VEHICLE. A KAYAK WAS ATTACHED TO THE RAIL ROOF AT THE TIME OF THE FAILURE. THE TECHNICIAN DIAGNOSED THAT THE WIND PRESSURE CAUSED THE RAIL ROOF TO DETACH. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,450. ..UPDATED 09-24-14 *BF THE CONSUMER STATED THAT THE KAYAK MOUNTED (THULE RACK) ON THE VEHICLE FLEW OFF AND CRASHED INTO ANOTHER VEHICLE. THE DAMAGE COSTS REACHED $1,400. THE MANUFACTURER CLAIMED THERE WAS DEFECT FAILURE CAUSED BY WIND PRESSURE; THEREFORE, WAS NOT COVERED UNDER WARRANTY. UPDATED 02/24/2015 *JS

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PARTS NEEDED TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT BELIEVED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME TO PROVIDE THE RECALL REPAIRS.THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE DEALER INFORMED THE CONTACT THAT ONLY A LIMITED AMOUNT OF PARTS WERE BEING MADE AVAILABLE TO EACH DEALER. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCE THE FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN NOTIFIED THE CONTACT THAT THE PARTS TO PERFORM THE RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR THE VEHICLE TO BE REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCE A FAILURE.

I RECEIVED A RECALL NOTICE FOR THE BRAKE BOOSTER IN MAY. I CALLED MY DEALERSHIP IN EARLY JUNE AND THEY TOLD ME THEY WERE NOT RECEIVING PARTS TO FIX THIS IN A TIMELY MANNER AND I HAD TO GO ON A 12 PAGE WAITING LIST. I CALLED TODAY TO FIND OUT THE STATUS (2 MONTHS LATER) AND THEY COULD NOT FIND ME ON THE LIST AND TOLD ME THEY WOULD PUT ME AT THE BOTTOM AGAIN. THIS IS NOT ACCEPTABLE - WHEN A RECALL IS MADE, THE MANUFACTURER NEEDS TO HAVE THE PARTS AVAILABLE TO SERVICE THESE VEHICLES AND THE DEALERSHIP SHOULD HAVE A BETTER WAY OF KEEPING TRACK OF THINGS THAN A HANDWRITTEN LIST. THE DEALER TOLD ME IT ISN'T A PROBLEM SINCE IT'S NOT YET FREEZING OUT, BUT IF I HAVE TO WAIT MONTHS AGAIN AS I ALREADY HAVE - IT WILL BE WINTER AND NOT SAFE TO DRIVE THE VEHICLE. *TR

TL* THE CONTACT OWNS 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, THE VEHICLE BEGAN TO REVERSE ALTHOUGH THE BRAKES WERE ENGAGED. THE CONTACT MENTIONED THAT SHE HAD TO APPLY PRESSURE TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO STOP. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER STATED THAT THEY WERE ONLY RECEIVING ONE BRAKE BOOSTER PER WEEK AND THERE WERE APPROXIMATELY 800 CONSUMERS ON THE WAITING LIST. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

RECALL P14/NHTSA 14V-154 MADE APPOINTMENT WITH MY JEEP DEALER, PREMIER CAPE COD IN HYANNIS, MA (508) 815-5000 MANY MONTHS AGO WHEN I RECEIVED THE RECALL NOTICE IN THE MAIL. I HAVE CALLED THE DEALER EVERY TWO OR THREE WEEKS SINCE ONLY TO BE TOLD THAT IT WILL BE TWO MORE WEEKS. TWO WEEKS NEVER SEEMS TO COME AND I AM CONCERNED ABOUT MY SAFETY DRIVING THIS VEHICLE. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I RECEIVED A BRAKE BOOSTER SAFETY RECALL NOTICE IN JUNE - P14 NHTSA 14V-154. I CALLED THE DEALER TODAY AUGUST 4TH TO SET UP AN APPOINTMENT FOR THE REPAIR ([XXX], TRAVERSE CITY, MI). THE DEALER SERVICE REP INFORMED ME THAT THEY DO NOT HAVE PARTS, ONLY GET MAYBE THREE PARTS A WEEK, AND SAID I COULD BE ON A WAITING LIST WHICH NOW HAS OVER 30 PEOPLE. I SAID AT THAT RATE IT COULD BE MONTHS BEFORE THE SAFETY RECALL IS COMPLETED. HE SAID HE HAD NO INFORMATION ABOUT WHEN THE REPAIR MIGHT HAPPEN AND AGREED THAT THEY (CHRYSLER) WERE NOT BEING VERY RESPONSIVE. I GOT ON A WAITING LIST AND WAS TOLD THEY WOULD CALL ME IF THEY GET ANY PARTS. WHAT IS THE PURPOSE OF A SAFETY RECALL IF THE MANUFACTURER AND DEALER CANNOT PROVIDE ANY SERVICE OR COMMITMENT? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

IN MAY, 2014 WE RECEIVED A SAFETY RECALL NOTICE. SINCE WE LIVE IN SAN DIEGO CA BUT WERE AT OUR CABIN IN MINNESOTA WE COULDN'T BRING OUR JEEP IN UNTIL JUNE. SO, JUNE 30 WE TOOK OUR JEEP TO MIDWAY CHRYSLER JEEP IN SAN DIEGO. THEY SAID WE NEEDED A BRAKE BOOSTER SHIELD. THEY HAD TO ORDER IT FROM THE MAIN CHRYSLER LOCATION AND IT WOULD TAKE TWO WEEKS. AFTER THREE WEEKS WE CALLED AND THEY SAID THEY HADN'T RECEIVED IT YET. IT HAS NOW BEEN FIVE WEEKS AND WE ARE REALLY CONCERNED. IN FOUR WEEKS WE LEAVE FOR A DRIVING TRIP ACROSS COUNTRY THROUGH THE MOUNTAINS. WHAT CAN YOU DO TO EXPEDITE THIS REPAIR SO THAT WE CAN MAKE OUR TRIP SAFELY? *TR

PURCHASED THIS CAR, A 2013 JEEP GRAND CHEROKEE, IN SEPT 2012 BRAND NEW FROM THE DEALER. IT CAME EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES (P265/60/R18). I HAVE ONLY DRIVEN THIS CAR AROUND TOWN AND HAVE NEVER DONE ANY OFF ROAD DRIVING. AT ABOUT 20,000 MILES, I NOTICED THAT THE LEFT FRONT TIRE WAS NEARLY BALD. THE OTHER TIRES WERE WORN AS WELL BUT NOT AS BAD AS THE LEFT FRONT TIRE. I BROUGHT THIS TO THE ATTENTION OF THE DEALERSHIP WHERE I PURCHASED THE CAR. AFTER TESTING, THEY DETERMINED THAT THE ALIGNMENT WAS PERFECT AND THE AIR PRESSURE IN THE TIRES WAS PERFECT. THEY HAD NO EXPLANATION AS TO WHY THE LEFT FRONT TIRE IS NEARLY BALD. THEY TOLD ME TO CONTACT MICHELIN TIRES. I CONTACTED MICHELIN AND THEY INSTRUCTED ME TO TAKE THE CAR TO AN OFFICIAL MICHELIN TIRE DISTRIBUTOR AND HAVE THE TIRES INSPECTED. THE INSPECTOR TOLD ME THE TIRES ARE WORN ALL AROUND BUT HE HAD NO EXPLANATION AS TO WHY THE LEFT FRONT TIRE IS NEARLY BALD. HE SAID THE MICHELIN TIRES HAVE A HIGH PERCENTAGE OF SILICON AND THEY ARE SUBJECT TO ROAD HEAT. HE WENT ON TO SAY THAT EVEN IF HE FILLED OUT THE SUBSTANTIAL AMOUNT OF PAPERWORK THAT MICHELIN REQUIRES, IT WAS NOT LIKELY I WOULD GET MUCH IF ANY MONEY FROM MICHELIN. I THEN CHECKED THE NHTSA WEBSITE AND FOUND THAT "SOME" OF THE MICHELIN LATITUDE TOUR TIRES (P265/60/R18) HAD BEEN RECALLED. I AM REGISTERING THIS COMPLAINT BECAUSE I BELIEVE ALL OF THESE TIRES ARE DEFECTIVE AND THE NHTSA NEEDS TO DO A COMPREHENSIVE INVESTIGATION BEFORE PEOPLE GET IN ACCIDENTS. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 10609849 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY PROBLEM HAS PERSISTED SINCE I PURCHASED THE VEHICLE IN NOVEMBER OF 2012. I HIT THE IGNITION SWITCH AND THE CAR STARTS AND THEN DIES. I TRY TO HIT THE BUTTON AGAIN AND IT JUST CRANKS AND CRANKS AND WON'T START. THE ONLY WAY TO GET IT TO TURN ON IS TO CYCLE ON AND OFF THE IGNITION SWITCH AND TRY IT AGAIN. I BROUGHT IT INTO THE DEALERSHIP AND THEY SAID UNLESS THEY CAN RECREATE THE ISSUE THEY CAN'T IDENTIFY THE PROBLEM, AND ALSO CLAIMED THEY DID RESEARCH AND COULDN'T COME UP WITH ANY SIMILAR COMPLAINTS AND SENT ME HOME. I DID ABOUT FIVE MINUTES WORTH OF ONLINE RESEARCH AND FOUND THE TIPM ISSUE ALONG WITH COUNTLESS COMPLAINS ABOUT IGNITION SWITCH ISSUES. I CALLED THE DEALERSHIP AND REPORTED MY FINDINGS. THEY WERE FAMILIAR WITH THE TIPM ISSUE, BUT SAID THEY CAN'T JUST REPLACE A PART UNLESS IT CAN BE PROVED THAT IS THE ISSUE. *TR