2013 Jeep Grand Cherokee complaints

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE GAUGE LEVER ON THE INSTRUMENT PANEL WAS HIGH FOR THE WATER PUMP. THE WARNING LIGHT KEPT RANDOMLY ILLUMINATING. THE DEALER WAS NOTIFIED OF THE FAILURE, SCHEDULED AN APPOINTMENT, AND LATER STATED THAT THE PART WAS ON BACK ORDER. THERE WERE 1,700 PARTS THAT WERE NOT RECEIVED SO THE CONTACT WAS PLACED ON A WAITING LIST. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR MONTHS AND WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE DEALER DECLINED TO REPAIR THE VEHICLE UNDER THE RECALL. THE VEHICLE WAS REPAIRED. ONE MONTH AFTER THE VEHICLE WAS SERVICED UNDER THE RECALL BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DIFFERENT DEALER, WHO STATED THAT THE FUEL PUMP RELAY FAILURE CONSEQUENCE WAS NOT RELATED TO STALLING. THE DEALER DECLINED TO PROVIDE A RENTAL VEHICLE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

WHEN TAKING OFF FROM A STOP, OR BETWEEN 1ST AND 2ND GEAR (AND OCCASIONALLY WHEN COMING TO A STOP AND DOWN SHIFTING), A LOUD THUD IS HEARD AND FELT, IT WAS BROUGHT IN TWICE FOR REPAIR.. SOFTWARE WAS UPDATED AND THE TRANNY SOFTWARE FLASHED, HOWEVER THE PROBLEM STILL OCCURS.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, A BURNING ODOR AND SMOKE WERE PRESENT INSIDE THE VEHICLE. THE ROOF PAINT BEGAN TO BUBBLE AND MELT. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES. THERE WERE NO INJURIES AND A FIRE REPORT WAS NOT FILED. THE CAUSE OF THE FIRE WAS NOT DETERMINED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,450.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START IN THE MORNING WITHOUT WARNING. THE CONTACT ATTEMPTED TO JUMPSTART THE VEHICLE AND NOTICED A BURNING ODOR. THE BATTERY HEAD STARTED TO SMOKE, BUT THERE WAS NO FIRE. THE VEHICLE WAS TOWED TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. THE CONTACT HAD NOT HEARD FROM THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

MICHELIN LATITUDE TOUR TIRES SIZE 265/60R18 ORIGINAL EQUIPMENT MOUNTED ON A 2013 JEEP GRAND CHEROKEE. AT 20,000 MILES ALL FOUR TIRES ARE EXPERIENCING TREAD SEPARATION AND CHUNKS OF TREAD FALLING OUT. TIRES NEED TO BE REPLACED

MY JEEP WAS REAR ENDED AT 50 MPH WHILE AT A STANDSTILL. I WAS READY TO TURN LEFT IN IN THE LEFT LANE. VEHICLE CAME UP BEHIND ME IN THE WRONG LANE AND DID NOT SLOW AND HIT ME FULL SPEED. . AIRBAGS DID NOT DEPLOY. HEADRESTS CAME APART AND SPLIT INTO TWO PIECES THROWING MY HEAD AND BODY FORWARD. I WAS THE DRIVER. BACK END OF CARWAS HIT SO HARD IT WAS PUSHED UNDER THE CAR. ACCIDENT WAS ON 5/20/15

ON 3/31/2016 I WAS DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 MILES PER HOUR. UNEXPECTEDLY MY HEAD WAS THROWN FORWARD. THERE WERE NO CARS IN FRONT OR BEHIND ME. I DISCOVERED THE DRIVERS HEADREST SEPARATED FROM THE HEADREST BACKING BY AT LEAST 3". (SEE PICTURES) I TOOK IT TO A JEEP DEALERSHIP WHERE I WAS ASKED IF THE VEHICLE WAS IN A FRONT/REAR ACCIDENT. I AM THE ONLY OWNER AND CAN VERIFY IT WAS NOT IN A FRONT OR REAR ACCIDENT. THEY EXPLAINED THE HEADREST IS DESIGNED TO DEPLOY DURING AN ACCIDENT TO PREVENT WHIPLASH. THEY ATTEMPTED TO RESET IT WITH NO SUCCESS AND INSTRUCTED ME TO CALL JEEP (800-992-1997). AFTER THEIR ATTEMPT TO REPAIR THE HEADREST RATTLES WHILE DRIVING - QUITE DISTRACTING WHILE DRIVING. JEEP HAS FAILED TO REPAIR OR REPLACE THE HEADREST AND HAS FAILED TO RETURN MY CALLS FOR THE PAST TWO WEEKS. THEIR COMMUNICATION DIRECTED ME TO ATTEMPT TO RE-SET THE HEADREST ON MY OWN - WHICH I HAD THE SAME RESULTS AS THE DEALERSHIP, UNSUCCESSFUL. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE. THE UNNECESSARY DEPLOYMENT OF A HEADREST WHILE DRIVING ON THE HIGHWAY COULD CAUSE SERIOUS ACCIDENTS. I WOULD LIKE THIS SITUATION CORRECTED AS I AM NOW DRIVING WITH A DEPLOYED HEADREST FORCING MY HEAD FORWARD AND RATTLING.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). AN APPOINTMENT WAS SCHEDULED, BUT THE DEALER INDICATED THAT THE PART WAS NOT AVAILABLE AFTER THE CONTACT WAITED THE ENTIRE DAY. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS TO THE DEALER. THE MANUFACTURER WAS UNABLE TO PROVIDE A SPECIFIC TIME FRAME TO SUPPLY THE PART TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

THE AIR BAGS DID NOT DEPLOY UPON AN ACCIDENT IN THE SIDE AND FRONT OF VEHICLE. THE VEHICLE WAS STOP BEFORE BEING HIT

MY VEHICLE HAS 4 OPEN RECALLS AS LISTED BELOW. I HAVE PRESENTED IT MANY MONTHS AGO TO TWO DIFFERENT JEEP DEALERS, DICK MYERS, HARRISONBURG, VA AND BILLY BENDER, CUMBERLAND, MD (WHERE I PURCHASED IT). AT BOTH DEALERSHIPS, THEY CLAIMED A NATIONAL BACKLOG FOR RECALL PARTS AND THAT THEY WOULD ORDER THEM AND CALL ME. I HAVE NEVER HEARD FROM ANYONE. I SUSPICION THAT THIS IS A FINANCIAL DECISION BY JEEP, NOT THE DEALERSHIPS. I THINK THEY ARE DELAYING, HOPING TO NOT HAVE TO MAKE THESE REPLACEMENTS. I WANT TO DECLARE THE JEEP A LEMON DUE TO THIS AND FORCE THEM TO BUY IT BACK SINCE THEY CAN'T SEEM TO FIX IT. I WANT THE GOVERNMENT TO PUT SOME TEETH IN THESE RECALLS. WHAT GOOD ARE THEY IF THEY ARE NOT GOING TO BE REPAIRED? NUMBER OF OPEN RECALLS: 4 NHTSA RECALL NUMBER: 14V-154 RECALL DATE: MAY 16, 2014 MANUFACTURER RECALL NUMBER: P14 NHTSA RECALL NUMBER: 14V-391 RECALL DATE: AUGUST 19, 2014 MANUFACTURER RECALL NUMBER: P36 NHTSA RECALL NUMBER: 14V-634 RECALL DATE: DECEMBER 1, 2014 MANUFACTURER RECALL NUMBER: P60 NHTSA RECALL NUMBER: 15V-115 RECALL DATE: APRIL 10, 2015 MANUFACTURER RECALL NUMBER: R09

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHEN SECURED IN PARK, THE VEHICLE WOULD ROCK BACK AND FORTH WITHOUT WARNING. THE FAILURE ALSO OCCURRED WHEN SHIFTING GEARS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 65 MPH AND PASSING ANOTHER VEHICLE, THE VEHICLE EXPERIENCED EXCESSIVE HESITATION. THE FAILURE RECURRED NUMEROUS TIMES AND BECAME PROGRESSIVELY WORSE. WHILE DRIVING 75 MPH, THE ENGINE POWER REDUCED TO 25 MPH UNTIL REACHING THE DESTINATION. THE VIN WAS NOT INCLUDED IN THE RECALL FOR THE ELECTRICAL SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 61,500.

MY JEEP HAS STALLED TWICE WHILE I WAS MAKING A LEFT TURN. BOTH TIMES IT STALLED WITHOUT WARNING AND I LOST ALL POWER STEERING + POWER BRAKES. BOTH TIMES I HAD ABOUT 1/4 TANK OF GAS. THE FIRST TIME I WAS ABLE TO RESTART MY CAR RIGHT AWAY. THE 2ND TIME IT TOOK ME A FEW TRIES TO GET IT RESTARTED. THE DEALERSHIP CLAIMS THEY CAN'T FIND ANYTHING WRONG WITH IT. I'VE OPENED A CASE WITH JEEP.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, BOTH DAYTIME RUNNING LIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE IT WAS DIAGNOSED THAT THE LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED FIVE ADDITIONAL TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000. UPDATED 06/29/16*LJ

I TOOK MY JEEP INTO A LOCAL DEALERSHIP APRIL/16/2015 FOR RECALL 05P14182 OR RECALL P14 IE..A BRAKE BOOSTER SHIELD. ON MAY 15 AFTER APPROX. 3000 MILES MY ABS, FCW AND TRACTION LIGHT CAME ON. I COULD NOT USE MY CRUISE RETURNING TO ABQ. AND MY BRAKES WERE STICKING. I TOOK IT BACK TO THE DEALER ON 22MAY AND THEY FOUND THAT THE MASTER WAS LEAKING FLUID INTO THE BRAKE BOOSTER AND MADE MENTION OF THE P14 RECALL. THEY REPERFORMED THE RECALL AND REPLACED THE MASTER AND BOOSTER AND AFTER TESTING THEY FOUND THE SAME PROBLEM WITH THE BRAKES. THEY ORDERED ANOTHER MASTER CYL. AND AFTER INSTALLING SAID THE PROBLEM WAS FIXED. ON RETURNING TO ABQ ON 15JULY/15 AND LESS THAN 3000 MILES LATER I ENCOUNTERED THE SAME MALFUNCTION. BACK TO THE DEALER ON JULY 17 WITH THE SAME DIAGNOSIS AND REPAIRS. LESS THAN 1000 MILES ON DEC. 23/2015 THE SAME MALFUNCTION AND RETURN TO THE DEALER ON 31DEC. AT THIS POINT THE SERVICE ADVISOR AND THE MECHANIC SAID THEY COULD REDO THE FIX BUT IT WAS GOING TO HAPPEN AGAIN AND IT WAS A HEALTH HAZARD BECAUSE OF THE POSSIBILITY OF CATASTROPHIC BRAKE FAILURE. I CONTACTED CHRYSLER ABOUT THIS PROBLEM AND THEY SAID SINCE IT WAS REPAIRED THEY COULD NOT DO A VEHICLE REPLACEMENT AND TO CONTACT THEM WHEN IT HAPPENS AGAIN. I TOLD THEM WHAT THE MECHANIC AND ADVISOR SAID ABOUT BREAK FAILURE AND IT WAS "WE CAN NOT HELP YOU." I THEN WROTE TO THEIR NCDS AND WAS TOLD THAT SINCE THE VEHICLE WAS NO LONGER IN WARRANTY I HAD NO CASE. WHEN THIS STARTED THE VEHICLE HAD 41759 MILES AND THE LAST R

DEALER REQUIRES THAT I LEAVE THE VEHICLE AT THE DEALER'S REPAIR SHOP FOR AN ENTIRE DAY AND THAT I PAY THEM A RENTAL FEE FOR A LOANER CAR DURING THAT PERIOD. I WILL NOT PAY TO HAVE THESE MANUFACTURER DEFECTS CORRECTED. THERE ARE CURRENTLY FOUR (4) OUTSTANDING RECALL NOTICES ON THIS VEHICLE AND THEY WILL NOT FIX ANY OF THEM WITHOUT COMPENSATION.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JANUARY OF 2016. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS UNABLE TO SCHEDULE AN APPOINT TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TRANSMISSION SLIPPED OUT OF GEAR AND KNOCKED MY WIFE DOWN. RAN OVER HER . BROKE ARM IN 2 PLACES. CUT GASH ON HEAD. CUT 8" GASH ON ARM. RAN OVER HER LEG. DIDN'T BREAK FOR SOME UNKNOWN REASON. TIRE BARELY MISSED HER HEAD. CAR THEN WENT THROUGH CHAIN LINK FENCE DAMAGING CAR $ 1600.00. HAPPENED JAN. 2015. WIFE STILL IN PAIN. THE VEHICLE WAS STATIONARY. SHE GOT OUT TO OPEN DRIVEWAY GATE OFF COUNTY ROAD

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

WARNING LIGHT WHILE DRIVING, "IMMEDIATE ATTENTION REQUIRED AIR SUSPENSION SYSTEM". OVERLAND MODEL AIR COMPRESSOR LEAK AFTER 31 MONTHS. AIR COMPRESSOR IS NOT COVERED DUE TO MILEAGE, BUT IS NOT A WEAR/TEAR RELATED PART. DEALER REPAIR $2266.07. MULTIPLE CALLS TO CHRYSLER FOR SOME HELP WITH PART RESULTED IN NO HELP. A COMPRESSOR SHOULD NOT FAIL IN 2.5 YEARS; THE WARRANTY FROM THE COMPONENT MANUFACTURER IS LIKELY AT LEAST 3 YEARS (I AM IN THE REFREGERATION BUSINESS AND KNOW ABOUT COMPRESSOR WARRANTIES). THE PART SEEMS TO BE PROBLEMATIC BASED UPON SEARCHES AND THE FACT THAT THE PART IS ON A NATIONAL BACK ORDER FROM ALTERNATE SUPPLIERS.

VEHICLE EITHER DOES NOT START OR STARTS AND TURNS OFF RIGHT AWAY OR RANDOMLY SHUTS DOWN

WHEN THE VEHICLE IS APPROACHED WITH 2 ELECTRONIC KEY FOBS FOR THE SAME VEHICLE, OR WHEN TWO KEY FOBS ARE PRESENT IN THE VEHICLE, OR IN CLOSE PROXIMITY, THE REAR LIFTGATE CAN SPONTANEOUSLY OPEN. AFTER OPENING, THE REAR LIFTGATE MAY OR MAY NOT RESPOND TO CLOSE KEY PRESSES ON THE KEYFOB(S). THIS COULD OCCUR AT ANY TIME, INCLUDING WHILE VEHICLE IS MOVING, POTENTIALLY ALLOWING INTERIOR WIND BUFFETING AND ALLOWING CARGO TO FALL FROM REAR OF VEHICLE. THIS HAS HAPPENED MULTIPLE TIMES, WHILE VEHICLE WAS STATIONARY AND WHILE IN MOTION. ON AT LEAST ONE OCCASION, WHILE IN MOTION, DRIVER HAD TO STOP AND EXIT THE VEHICLE AND MANUALLY CLOSE THE LIFTGATE.

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEALERSHIP FAILS OR IS UNABLE TO REMEDY FUEL PUMP RELAY DEFECT RECALL WITHIN A REASONABLE TIME FRAME. *SMD

I AM AFRAID TO DRIVE MY VEHICLE. THE FIRST ISSUE HAPPENED A FEW MONTHS AGO, THE CAR REFUSED TO START AND HAD TO BE TOWED TO THE DEALERSHIP TO GET FIXED. THERE WAS AN ELECTRICAL FAULT, AND COULD HAVE HAPPENED AT ANY POINT. CURRENTLY THE VEHICLE HAS BEEN AT THE DEALERSHIP SINCE NOVEMBER 10TH. THE VEHICLE HESITATES BEFORE MOVING FORWARD WHEN I STEP ON THE GAS, THEN SOMETHING ENGAGES AND IT JUMPS FORWARD. SOMETIMES IT COMES TO A STOP BEFORE IT RAPIDLY ACCELERATES. THE JEEP HAS BEEN AT ATLANTIC JEEP FOR ALMOST FOUR WEEKS AND THE DEALER HAS NOT BEEN FORTHCOMING IN EXPLAINING WHAT IS GOING ON. THEY CAN'T SEEM TO FIGURE IT OUT THEMSELVES AND I AM IN FEAR OF DRIVING THIS CAR IN THE FUTURE IF THE SAME PROBLEMS OCCUR. THERE SEEMS TO BE A BIG RISK OF HAVING A CRASH WITH THE ISSUES DESCRIBED ABOVE. THIS HAPPENED ON HIGHWAYS, STREETS, SLOW OR FAST DIDN'T SEEM TO HAVE AN AFFECT. THIS HAS BEEN A MAJOR ISSUE, AND IS VERY SCARY FOR ME AS A DRIVER.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLAMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON TWO SEPARATE OCCASIONS, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND STILL MOVED EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE VEHICLE LOCKED INDEPENDENTLY AND COULD NOT BE UNLOCKED MANUALLY. THE CONTACT ALSO STATED THAT THE VEHICLE COULD NOT BE MANUALLY TURNED OFF. THE FAILURE RECURRED OVER TWENTY-ONE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TEMPERATURE GAUGE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE CONTACT PULLED OVER AND DISCOVERED THAT THE POWER STEERING BELT WAS FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE POWER STEERING BELT WAS REPLACED. ON ANOTHER OCCASION, WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AFTER BEING SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), THE VEHICLE FAILED TO START INTERMITTENTLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATE 01/13/16 MA UPDATED 01/25/16.*JB

I HAVE ONLY OWNED THIS VEHICLE FOR TWO MONTHS. LEFT FRONT DAYTIME RUNNING LIGHT WENT OUT. HAVE HAD INTERMITTENT PROBLEMS WITH THE RIGHT REAR DIRECTIONAL GOING OUT. BULBS ARE GOOD. NOT SURE OF SOURCE OF PROBLEM. WE HAVE TAKEN THE ASSEMBLY OUT AND DIRECTIONAL WORKS. AFTER PUTTING IT BACK IN, IT DOES NOT WORK. ALSO HAPPENED AFTER A CAR WASH; NOT SURE IF THAT IS REALLY THE PROBLEM THOUGH- WE LIVE IN AZ AND HARDLY EVER GET RAIN. CURRENTLY, I DO NOT HAVE USE OF THE DIRECTIONAL IN THE REAR.

I WAS DRIVING MY 2013 JEEP GRAND CHEROKEE ON A CITY STREETWHEN MY EYES AND THROAT STARTED BURNING. MY 10 MONTH OLD INFANT BEGAN TO CRY AS I REALIZED SMOKE WAS FILING THE CABIN. I PANICKED, AND PULLED OVER, TURNED OFF THE CAR AND IMMEDIATELY TOOK MY BABY OUT OF THE CAR. WE REMAINED IN THE SIDE OF THE ROAD FOR ASSISTANCE. I CONTINUED SEEING SMOKE COMING OUT OF THE RIGHT SIDE OF MY CAR. WHEN ASSISTANCE ARRIVED, I REALIZED THE RIGHT VISOR HAD CAUGHT ON FIRE AND A RESULT WAS BURNED WITH A BLACK HOLE. I TOOK MY JEEP TO THE DEALERSHIP ON JANUARY 6, 2015 TO GET IT SERVICED FOR RECALL P 36, WHICH IS RELATED TO THE SUN VISOR WIRING. I WAS TOLD BY THE DEALERSHIP, THAT THE RECALL HAD BEEN COMPLETED. I CONTACTED CHYRSLER CUSTOMER SUPPORT AFTER MY JEEP WAS ON FIRE AND FILED A COMPLAINT. THE REPRESENTATIVE WAS SO RUDE AND TOLD ME IT WOULD TAKE 2-3 BUSINESS DAYS TO GET MY CASE REVIEWED. THIS WAS NOT A SURPRISE, AS I HAVE DEALT WITH CHRYSLER CUSTOMER SERVICE IN THE PAST AND HAVE NEVER HAD A GOOD EXPERIENCE. I FEARED FOR MY SAFETY AS WELL THE SAFETY OF MY INFANT. I REFUSE TO DRIVE THAT CAR, AND WAS TOLD BY THE CUSTOMER REPRESENTATIVE THAT I SHOUKD TAKE IT TO THE DEALERSHIP. WHY THEY WOULD SUGGEST THAT ? I DON'T KNOW. I DON'T FEEL SAFE AND NOW I AM CAR LESS AS I WAIT FOR SOMEONE TO REVIEW MY CASE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE VEHICLE SHUT OFF AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS PLACED IN PARK, RESTARTED, AND TAKEN TO A LOCAL DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE FAILURE RECURRED AND WAS NOT REMEDIED. PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,806.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V391000 (ELECTRICAL SYSTEM), 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM), HOWEVER, THE PARTS TO PERFORM THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE VEHICLE OVERHEATED AND THE COOLANT WARNING LIGHT ILLUMINATED. THE CONTACT PULLED OFF THE ROAD INTO A PARKING LOT, LOOKED UNDER THE HOOD, AND NOTICED ALL OF THE FLUID HAD DRAINED. THE DEALER STATED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER OF THE RADIATOR FAILURE. THE FAILURE MILEAGE WAS 50,900.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO TOTALLY INTEGRATED POWER MODULE RECALL NOTICE ISSUES. *SMD AFTER ARRIVING TO THE DEALER FOR A SCHEDULED APPOINTMENT, THE CONSUMER WAS INFORMED THE PART WAS NOT AVAILABLE. *JB

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AFTER SIX MONTHS OF NO NOTICE OF THE AVAILABILITY OF THE PART TO REPAIR THE RECALL ON THE FUEL PUMP RELAY, I SCHEDULED SERVICE APPOINTMENT FOR 8/15. THE DEALER STILL DID NOT HAVE THE PART. I RECEIVED A PHONE CALL FROM HEATHER, BUSINESS DEVELOPMENT MANAGER. SHE CLAIMED I NEVER RECEIVED NOTIFICATION FOR ANY OF THE 3 RECALLS BECAUSE THE PARTS ARE NOT AVAILABLE, EVEN THOUGH THEY WERE. SHE SAID SOMEONE IN THE SERVICE CENTER IS SUPPOSED TO SCREEN THE APPOINTMENTS AND CONTACT OWNER IF PART IS NOT AVAILABLE AND ACKNOWLEDGED THAT THE DEALERSHIP HAD FAILED TO DO THIS. I SCHEDULED ANOTHER APPOINTMENT TO REPAIR RECALL AND GET BRAKES EVALUATED. I DROPPED MY CAR OFF 10 AM ON 9/4. AT 1:45, I HAD NOT HEARD FROM THE DEALERSHIP AND CALLED AND LEFT VOICEMAIL ASKING ABOUT MY CAR. AT 4 PM, STILL NO WORD FROM THE DEALERSHIP, I CALLED AGAIN AND LEFT ANOTHER MESSAGE. AT 5 PM, STILL NO WORD, I TRIED WEB CHAT ON DEALER SITE AND REP DIDNT HAVE ANY INFORMATION. THE DEALER SERVICE DEPT CLOSED AT 6, SO I WENT TO GET MY CAR. THE SERVICE REP DIDNT KNOW WHERE MY CAR WAS. ON HIS DESK WAS A POST-IT WITH MY NAME AND PHONE NUMBER ON IT. HE RETURNED AFTER 10-15 MINUTES AND TOLD ME THE MECHANICS FOUND SOMETHING WRONG WITH MY BRAKES (STARTED AFTER 8/15 SERVICE) AND WANTED MORE TIME WITH IT. I ASKED IF MY CAR WAS IN A STATE I COULD TAKE IT HOME, I HAD BEEN TO THE DEALER ENOUGH TIMES ALREADY TO GET REPAIR. WHEN HE RETURNED, HE HANDED ME THE KEY AND MADE NO ADDITIONAL COMMENTS. I ASKED IF THE RECALL HAD BEEN REPAIRED

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. UPON STARTING THE VEHICLE, THE STARTER KEPT RUNNING BUT THE VEHICLE WOULD NOT START. THE TIRE PRESSURE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT DUPLICATE THE FAILURE. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,900.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

REFERENCE IMPORTANT SAFETY RECALL R09/NHTSA 14V-115, IT IS REFERENCED AS NHTSA RECALL NUMBER 15V-115 IN SAFERCAR.GOV. I RECEIVED THE SAFETY RECALL NOTIFICATION 04/10/2015. AS OF TODAY, 09/04/2015, I HAVE NOT RECEIVED A 2ND NOTIFICATION NOR WHEN TALKING WITH THE DEALERSHIP IS THERE ANY TIMETABLE OR DIRECTIVES TO REMEDY THE SAFETY RECALL. IT IS DESCRIBED THAT THE INTERNAL FUEL PUMP RELAY MAY BE FAULTY BUT THERE IS NO REPLACEMENT AT THE TIME OF NOTICE. WHEN IS THE REMEDY PART EXPECTED TO BE AVAILABLE AND WHEN CAN I EXPECT A FOLLOW-UP NOTIFICATION OF ANY KIND?

THE ENGINE AND ALL SYSTEMS STOP; TURN OFF WITHOUT NOTICE. ACTUALLY NOT A STALL, BUT ALL POWER CEASES TO WORK ABRUPTLY. THE CAR THEN MUST BE STOPPED FULLY TO ALLOW A RESTART. WITHOUT POWER STEERING OR BRAKES THE CAR IS IMMEDIATELY SUBJECT TO A REAR END COLLISION. IT HAS ALWAYS OCCURRED AT SPEEDS AROUND 15 TO 20 MPH, AND NORMALLY WHEN SLOWING. JEEP DEALERS HAVE BEEN UNABLE TO FIX THE PROBLEM AND, OF COURSE I CANNOT DUPLICATE FOR THEM AS IT OCCURS WITHOUT NOTICE PERIODICALLY. JEEP RECENTLY, FINALLY ISSUED A RECALL FOR A FIX BUT THE PROBLEM CONTINUES EVEN AFTER THEIR "FIX". THE CAR DOES HAVE AN AFTERMARKET SUPPLEMENTAL BRAKING SYSTEM TO ALLOW TOWING BY AN RV. THAT HAS BEEN DISCONNECTED AS A POSSIBLE CAUSE, BUT THE STALLS HAVE CONTINUED. I CAN'T DRIVE THE CAR NOR WILL I ALLOW MY FAMILY TO DO SO.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000(ELECTRICAL SYSTEM); HOWEVER, THE RECALL PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE ENGINE, THE VEHICLE FAILED TO START. THE CONTACT STATED THAT IT TOOK SEVERAL ATTEMPTS BEFORE THE VEHICLE RESTARTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE FOR AN EXTENDED PERIOD. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.