2013 Jeep Grand Cherokee complaints

WHILE DRIVING MY 2013 JEEP GRAND CHEROKEE ON A BUSY 4 LANE HIGHWAY MY ALTERNATOR FAILED, RESULTING IN THE ENGINE STALLING. I HAD NO STEERING, NO BRAKES, NO CONTROL OVER THE CAR WHATSOEVER. FORTUNATELY I WAS GOING UP A HILL AND THE CAR CAME TO A STOP WITHOUT ANYONE BEING INJURED! I COULD HAVE BEEN KILLED. THE DEALER IS SAYING THAT RECALL P60 - WHICH COVERS EXACTLY WHAT HAPPENED TO MY CAR - DOES NOT COVER MY CAR BECAUSE I HAVE A 180 AMP ALTERNATOR INSTEAD OF A 160 AMP, WHICH IS COVERED BY THE RECALL. HOW CAN CHRYSLER GROUP LIMIT THE RECALL BY THE AMPS WHEN CLEARLY THIS IS WHAT HAPPENED TO WITH MY 2013 JEEP GRAND CHEROKEE??

BOUGHT MY CAR FROM PARKS FORD OF WESLEY CHAPEL ON 7/16/17. 2 DAYS LATER, THE CAR HAD TROUBLE STARTING.MY MECHANIC LOOKED IT OVER. IT HAD A POWER STEERING RACK LEAK AND EMBEDDED DIRT UNDERNEATH ITS CARRIER. BROUGHT CAR BACK TO FORD. THEY FOUND NOTHING. CALLED AGAIN BECAUSE OF SAME PROBLEM. WAS TOLD BY MANAGER DUBER TO TRY LOCKING AND UNLOCKING CAR TO ENGAGE STARTER. DID NOT WORK. BROUGHT TO JEEP. THEY FOUND THAT A RECALL ON THE RELAY TO THE FUEL PUMP WAS NEVER FIXED. THEY ALSO SAID THE FRONT SHOCKS WERE BLOWN AND LEAKING AND NOT COVERED UNDER WARRANTY. WARRANTY COMPANY SAID THAT CAR HAD PREEXISTING CONDITIONS AND SHOULD HAVE NEVER LEFT THE DEALERSHIP. THEY REFUSED TO FIX IT. THIS GREAT PRICE WAS FALSE REPRESENTATION AND MISLEADING. I NEVER WOULD HAVE BOUGHT THE CAR KNOWING IT NEEDED ALL OF THIS WORK.

WILL NOT START. KEEP PRESSING AND TRYING AND FINALLY WILL START AFTER A COUPLE OF TRIES. DOES ATTEMPT TO TURN OVER BUT WILL NOT START. DEALERSHIP CANNOT FIND ANYTHING WRONG. CAR WAS ALWAYS IN PARK AND STATIONARY. SEEMS TO HAPPEN AFTER TRYING TO RESTART AFTER SHORT PERIODS OF TIME.

MY JEEP HAD THE FUEL PUMP RELAY CHANGED TO AN EXTERNAL TYPE AS PART OF PREVIOUS RECALL NHTSA 15V-115. I'M NOT SURE OF THE DATE AS IT WAS DONE PRIOR TO US BUYING THE VEHICLE. THE NEW EXTERNAL RELAY STARTED TO FAIL IN JULY 2017. IN HEAT SOAKED CONDITIONS, THE RELAY WOULD FAIL TO ACTIVATE. THE ONLY TIME THIS OCCURRED WAS DURING ENGINE START WHILE BEING STATIONARY IN A PARKING LOT. THE ENGINE WOULD START THEN STALL WITHIN FIVE SECONDS. I REPLACED THE RELAY AND TESTED THE OLD ONE. WHEN THE OLD RELAY IS WARM, I VERIFIED THAT IT DOESN'T ACTIVATE 100% OF THE TIME. THE RELAY PART NUMBER IS G8JN-1C6T-F-R-DC12. WE NEVER HAD A FAILURE WHEN THE VEHICLE WAS IN MOTION. I'M SUBMITTING THIS COMPLAINT SO NHTSA HAS AWARENESS OF THE RELAY THAT WAS INSTALLED. IT IS NOT A ROBUST RELAY WHICH MAY HAVE OTHER FAILURE MODES.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE OBSERVED THAT TRANSMISSION COOLANT FLUID WAS LEAKING FROM THE FROM OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND THEY ADVISED THE CONTACT THAT NO OPEN RECALLS WERE OPEN FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.

I WAS DRIVING ON THE HIGHWAY AND SUDDENLY I WAS HIT IN THE BACK OF THE HEAD. AT FIRST I THOUGHT I WAS HIT BY ANOTHER CAR BUT I LOOKED AROUND AND THERE WAS NO CARS AROUND. I PULLED OVER AND LOOKED AT MY HEADREST AND IT EXPLODED AND HIT ME IN THE HEAD. I CALLED AND BROUGHT MY CAR IN TO JEEP WHO SAID IT WAS THE ACTIVE HEAD RESTRAINT AND IT IS SET TO GO OFF DURING AN ACCIDENT. I TOLD THEM I WAS NOT IN ANY ACCIDENT. I THEN CALLED JEEP DIRECTLY WHO TOLD ME THEY WOULD INVESTIGATE THE ISSUE AND THAT I SHOULD LEAVE MY CAR AT JEEP. THAT WAS 3 WEEK AGO. ALL OF MY ATTEMPT TO CONTACT JEEP TO HAVE THEM RECTIFY THE ISSUE AND REPLACE MY HEADREST HAVE GONE NO WHERE. I HAVE NOT RECEIVED ANY CALL BACKS AND EVERY TIME I CALL THEM THEY TELL ME THERE IS NOTHING THEY CAN DO EXCEPT WAIT UNTIL I AM CONTACTED BY JEEP. THIS IS A BIG SAFETY ISSUE AS I COULD HAVE RUN OFF THE ROAD AN CRASHED.

I BOUGHT THE CAR LESS THAN A YEAR AGO. THE CAR IS A 2013. THE AIRBAG LIGHT CAME ON. I WENT TO THE DEALERSHIP TO HAVE IT CHECKED. THEY INFORMED ME THE PASSENGER SEAT BELT NEEDS TO BE REPLACED. THIS SEEMS RIDICULOUS CONSIDEING THE CAR IS LESS THAN 5 YEARS OLD. I ENDED UP HAIGB TO PAY OVER $300 FOR A NEW PASSENGER SEAT BELT INCLUDING INSTALLATION. WHAT WOULD HAVE HAPPENED HAD I GOT INTO AN ACCIDENT? WHY IS SUCH A NEW SEAT BELT FAILING? SHOULD I WORRY THAT MY DRIVER'S SEAT BELT WILL FAIL AS WELL? IT DOESN'T SEEM THIS SHOULD BE HAPPENING ON SUCH A NEW CAR. I AM HAPPY TO PROVIDE REPAIR RECEIPTS AS REQUESTED.

MY CAR IS CURRENTLY AT 76K MILES. SINCE AROUND 20K MILES, MY CAR HAS HAD ISSUES WITH STARTING THAT HAPPENS INTERMITTENTLY, SLOW/NO RESPONSE FROM PUSH BUTTON START, SLOW/NO RESPONSE WITH SMART ENTRY SYSTEM WHEN LOCKING/UNLOCKING DOORS. ALL OF THESE ISSUES ARE VERY INTERMITTENT. TO GO INTO MORE DETAIL ABOUT THE STARTING ISSUE, THE CAR WOULD START COMPLETELY, BUT THEN SHORTLY AFTER THE RPM WOULD DROP TO 0 AND THE ELECTRICAL COMPONENTS WOULD STAY ON. WHEN TRYING TO PUSH THE START BUTTON AGAIN, IT WOULD TRY TO CRANK FOR 15 SECONDS. IT'S NECESSARY TO COMPLETELY POWER OFF THE CAR TO PROPERLY START THE CAR. SOMETIMES THE ISSUE PRESENTS ITSELF IMMEDIATELY AFTER. THESE ISSUES HAPPEN WITH BOTH KEY FOBS EVEN AFTER SWITCHING TO FRESH BATTERIES. I'VE TAKEN IT TO JEEP DEALERSHIP 4-5 TIMES WITH NO RESOLUTION. THEY HAVE REPLACED THE FUEL PUMP RELAY TWICE FOR ATTEMPT TO RESOLVE STARTING ISSUE. THEY WERE NEVER ABLE TO DUPLICATE OR NO CODES WOULD PRESENT THEMSELVES. I HAVE STRONG SUSPICION OF THE TIPM (TOTALLY INTEGRATED POWER MODULE) FAILING, WHICH IS APPROXIMATELY $1200 TO REPLACE. EVEN THOUGH I HAVE THE EXTENDED WARRANTY, JEEP WILL NOT REPLACE UNTIL DUPLICATED. I EVEN LEFT THE CAR AT JEEP FOR A WEEK ONE OF THOSE VISITS. THE ISSUES HAPPEN ALMOST EVERY OTHER DAY OR ON A VERY BAD WEEK, EVERY DAY THE CAR IS USED. JEEP CUSTOMER SERVICE IS VERY POOR AND I'VE BEEN STUCK WITH THIS ISSUE FOR WAY TOO LONG. THE STARTING ISSUE EVEN HAPPENED TODAY, TWICE.

DASH INDICATOR LIGHTS AND WIPERS COME ON RANDOMLY WHILE DRIVING. VEHICLE WON'T START ON MULTIPLE OCCASIONS AFTER SHUTTING OFF. TACHOMETER AND ANALOG TEMP GAUGE ARE APPROX. 90 DEGREES OFF.

I WAS DRIVING MY VEHICLE, WHEN ALL OF THE SUDDEN THE VEHICLE'S DISPLAY PANEL STARTED TO FLASH VARIOUS MESSAGES (I.E. PARK BRAKE ASSIST, SAFETY BELT, BATTERY, ETC.). WHILE THIS HAPPENED, THE VEHICLE BEGAN TO LOOSE POWER AND I WAS ABLE TO CRUISE SLOWLY INTO A PARKING LOT, IN WHICH IT CREPT INTO A COMPLETE STOP. I TURNED OFF THE VEHICLE AND ATTEMPTED TO TURN IT BACK ON AND IT WOULD NOT CRANK NOR WOULD ANY LIGHTS TURN ON. I HAD A FRIEND TRY AND JUMP THE VEHICLE BUT IT WOULD NOT HOLD A CHARGE, AND THERE WAS AN ELECTRICAL SMELL COMING FROM THE ALTERNATOR. THE VEHICLE WAS THEN TOWED AND BROUGHT TO A JEEP DEALERSHIP, WERE THEY HAD DIAGNOSED THAT THE ALTERNATOR WAS BAD AND NEEDED TO BE REPLACED.

JUNE 16, 2017 - VEHICLE WAS IN MOTION BEING DRIVEN ON CITY STREET. DAY EARLIER, THE VEHICLE'S "CHECK ENGINE LIGHT" APPEARED. BROUGHT TO MECHANIC WHO INITIALLY DIAGNOSED AS AN EVAPORATOR/ VACUUM SENSOR FAILURE. NEXT DAY, DASHBOARD BEGAN TO DISPLAY OTHER WARNING LIGHTS IN RAPID SUCCESSION WHICH WAS THEN FOLLOWED BY LOSS OF A/C AND WITHIN MINUTES STALLED. TURNED OFF ROADWAY JUST BEFORE SUFFERING COMPLETE LOSS OF POWER IN OFFICE PARKING LOT. VEHICLE TOWED TO MECHANIC SHOP WHO PERFORMED TEST AND DECLARED ALTERNATOR FAILURE WHICH IS BEING REPLACED. DESCRIPTION SIMILAR TO RECALL ANNOUNCED IN OCTOBER 2014- NHTSA REFERENCE #14V634000.

AFTER DRIVING ON THE HIGHWAY FOR ABOUT 10 MINS, I WAS SLOWING DOWN DUE TO TRAFFIC AHEAD. WHEN I WENT TO APPLY THE BRAKES, THEY FELT HARD TO APPLY PRESSURE AND MY CAR WAS NOT SLOWING DOWN. I HAD TO DRIVE OFF THE ROAD TO AVOID HITTING THE CAR IN FRONT OF ME. AFTER I WAS ABLE TO COME TO A STOP, I WAS ABLE TO DRIVE SLOWLY OFF THE HIGHWAY TO THE OFF RAMP I WAS NEAR AND TO A NEARBY DEALERSHIP. THEY INFORMED ME THAT MY BRAKE BOOSTER FAILED EVEN THOUGH I HAD THE BRAKE BOOSTER RECALL PERFORMED ON MY VEHICLE PREVIOUSLY. SINCE I ALREADY HAD THE RECALL PERFORMED, THE REPLACEMENT OF THE BRAKE BOOSTER WAS NOT COVERED. IF I NEVER HAD BROUGHT MY VEHICLE IN FOR THE RECALL, THE REPLACEMENT WOULD HAVE BEEN COVERED. SEEMS WEIRD TO REWARD PEOPLE WHO DON'T BOTHER TO HAVE THE RECALLS PERFORMED ON THEIR VEHICLES. FROM THE LARGE NUMBER OF SIMILAR COMPLAINTS, IT SEEMS OBVIOUS THAT THE PREVIOUS RECALL DIDN'T FIX THE UNDERLYING ISSUE. LUCKILY THERE WAS AN OPEN OFF-ROAD AREA FOR ME TO SAFELY SWERVE ONTO TO PREVENT INJURY TO MYSELF AND THE CARS IN FRONT OF ME.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A STRANGE HIGH PITCHED NOISE. AFTERWARDS THE VEHICLE'S POWER SUDDENLY FAILED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE UNDERNEATH THE HOOD. THE CONTACT OPENED THE HOOD AND NOTICED A BURNING ODOR. THE CONTACT HAD THE VEHICLE TOWED TO THE DUTCH MILLER JEEP DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY TO BURN OUT. THE ALTERNATOR, BATTERY, AND CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL FOR A DIFFERENT MODEL ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 07/13/17*LJ *CN

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED INDEPENDENTLY. THE VEHICLE WAS DIAGNOSED AS HAVING A TIPM FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,704.

PUSH BUTTON IGNITION IS DEFECTIVE. THE FIRST YEAR I OWNED THE VEHICLE THE PUSH BUTTON IGNITION BEGAN TO SHOW PROBLEMS. INTERMITTENTLY THE KEY-FOB IS NOT RECOGNIZED BY THE CAR. SOMETIMES THE CAR WILL NOT START. BECAUSE OF THIS, SOMETIMES IT WILL NOT TURN OFF. SOMETIMES I HAVE STARTED THE VEHICLE AND AM DRIVING DOWN THE ROAD WHEN A BELL BEGINS RINGING AND MESSAGE APPEARS ON DASHBOARD THAT SAYS "KEY HAS LEFT THE VEHICLE". I HAVE TO TAP THE KEY-FOB ON THE BUTTON SEVERAL TIMES FOR IT TO FINALLY RECOGNIZE THAT IT IS PRESENT. I HAVE CHANGED THE BATTERIES IN THE KEY-FOB OFTEN. FINALLY, LAST MONTH, I DECIDED TO HAVE THE JEEP DEALER REPLACED KEY-FOB AT COST OF $300. THREE WEEKS LATER THE SAME THING IS HAPPENING. JEEP SERVICE DEPARTMENT ADMITTED THEY REPLACE 2-3 KEY-FOBS A WEEK FOR CUSTOMERS. I SUSPECT THE PROBLEM IS WITH ELECTRONICS IN THE DASHBOARD.

MY JEEP WAS STARTED TO MAKE A WHINING NOISE AFTER LEAVING A PARKING LOT, LATER ON THERE WAS A BURNING SMELL COMING FROM ENGINE, TOWARD COMING HOME AUTOMATIC WIPERS CAME ON EVEN WHILE IT WAS NOT RAINING. NEXT DAY JEEP WOULD NOT START NOR WHERE THERE ANY LIGHTS ON DASH/OVERHEAD. LOOKED UP NHTSA AND REALIZED OTHERS HAD SIMILAR SITUATION WITH ALTERNATOR RECALL, ONLY TO FIND OUT MY JEEP WAS NOT COVERED EVEN WHEN OTHER SAME/MAKE/MODEL/YEAR WERE COVERED. I CALLED JEEP AND THEY SAID I HAD DIFFERENT ALTERNATOR, BUT I HAD SAME PROBLEM/ISSUE, NOT FAR TO BE NOT COVERED. TOTAL BILL $2K FOR ALTERNATOR/BATTERY/STARTER/TOWING AND COMPUTER FIX. NOT TO MENTION I DIDN'T HAVE USE OF JEEP FOR DAYS WHILE IT WAS GETTING FIXED. I WAS LUCKY I DIDN'T HAVE ACCIDENT, WHICH COULD HAVE HAPPENED NOT KNOWING WHAT WAS GOING ON AT TIME AND COULD YOU IMAGINE JEEP DYING ON HIGHWAY. JEEP HAS NO CLUE WHAT IS CAUSING THIS TO HAPPEN, NOR BEING FAIR TO ALL CONSUMERS, LEAVING THEM STRANDED AND BROKE.

ALTERNATOR FAILED AT 35118 MI. HAD IN REPAIR TWICE FOR ISSUES WHEN DRIVING. LOUD WHINE, BURNING SMELL AND SMOKE REPORTED. FIRST TIME DEALER KEEP CAR FOR OVERNIGHT AND SAID THEY COULD FIND NO ISSUE EVEN THOUGH THEY HAD SMELLED THE BURNING SMELL TOO. SECOND TIME THEY TOLD ME IT WAS MY ALTERNATOR. THEY REPLACED THE ALTERNATOR, I PICKED UP THE CAR, DROVE 2 MILES AND THE BATTERY LIGHT CAME ON. I RETURNED IMMEDIATELY AND THEY KEPT THE CAR FOR 3 MORE DAYS. THE FAILED ALTERNATOR HAD "ARCED" TO THE POWER TRAIN, AND THEN THAT HAD TO BE REPLACE TOO (THAT UNDER WARRANTY THANK GOODNESS). BUT ALTERNATOR WAS REPLACED FOR $1000 OUT OF MY POCKET EVEN THOUGH VERY LOW MILEAGE BECAUSE WAS OVER 3 YR WARRANTY PERIOD. IN RESEARCHING HOW COULD THIS HAVE HAPPENED SO EARLY, I FOUND THAT THE 160 ALTERNATORS FROM THE SAME PERIOD HAD BEEN RECALLED, BUT THE 180'S ARE NOT (AT LEAST NOT YET....I AM HOPING TO HELP INITIATE ANOTHER RECALL SINCE I SEE ONLINE THAT OTHERS WHO HAVE THIS MODEL AND YEAR AND 180 ALTERNATOR HAVE HAD SAME ISSUES AS ME). I WAS ENCOURAGED BY FCA CUSTOMER CARE TO FILE A PETITION FOR REIMBURSEMENT, AND HAVE JUST HEARD FROM THEM THAT THEY HAVE DECLINED IT SINCE MY VIN ISN'T INCLUDED IN THE RECALL. TO BE SPECIFIC ABOUT THE EPISODES, I WAS DRIVING BOTH TIMES THAT THIS OCCURRED. BOTH TIMES I HAD JUST STARTED TO DRIVE AND THE CAR MADE A LOUD WHINING NOISE THAT LASTED FOR A BIT, AND INCREASED ON ACCELERATION, AND QUICKLY I COULD SMELL SOMETHING LIKE BURNING RUBBER AND SEE SMOKE. I WAS AFRAID TH

I BEGAN HAVING DIFFICULTY STEERING AND TURNING MY VEHICLE AT LOW SPEEDS. I TOOK MY CAR TO THE SHOP FOR AN OIL CHANGE AND MENTIONED THE ISSUE TO THE MECHANIC. THEY FOUND THAT MY 2013 JEEP GRAND CHEROKEE LIMITED WITH 39K MILAGE, THAT I HAVE ONLY BEEN DRIVING FOR 9MONTHS, HAD BEEN LEAKING POWER STEERING FLUID AND THE LINE WAS DRY. AFTER DISCOVERY THIS ISSUE, I TOOK THE CAR TO THE DEALER WHO TOLD ME THE POWER STEERING PUMP AND RESERVOIR HAD FAILED AND NEEDED TO BE REPLACED. AFTER THIS REPAIR MY CAR DROVE FINE FOR ABOUT 100 MILES, BUT NOW THE STEERING HAS FAILED COMPLETELY WHILE DRIVING 30MPH IN CITY TRAFFIC ON THE WAY TO WORK.

I HAVE A 2013 JEEP GRAND CHEROKEE LIMITED WITH ONLY 54,248 AND THE ALTERNATOR ALL OF SUDDEN STARTED SMOKING, HOWEVER, THIS JEEP IS NOT ON ANY PREVIOUS RECALL. I WAS HEADING HOME FROM WORK. BURNT SMELL, SIREN NOISE, AND THE BATTERY LIGHT CAME ON. I MADE IT HOME AND CALLED THE JEEP DEALERSHIP. MY HUSBAND SAID ITS A BAD ALTERNATOR.

USED FACTORY AUTO START AND THE ALTERNATOR SHORTED CAUSING THE ENGINE COMPUTER TO BURN OUT AND POSSIBLE THE FUSE BOX AS WELL. CAR WOULD NOT START AND MUST BE TOWED TO MECHANIC. LUCKILY WE WEREN'T IN THE CAR WHEN IT STARTED SMOKING UP.

ON SATURDAY 3/11/2017 I ATTEMPTED TO BACK MY JEEP DOWN AND OUT OF MY DRIVEWAY. I IMMEDIATELY NOTICED THAT THE BRAKES FELT STRANGE, AND THAT AS I DEPRESSED THE PEDAL THE JEEP WAS NOT STOPPING. CONFUSED, I HIT THE E-BRAKE TO STOP THE JEEP AND ATTEMPTED TO PUMP THE BRAKE PEDAL SEVERAL TIMES TO SEE IF THERE WAS RESISTANCE. THE PEDAL FELT BETTER, BUT I COULD HEAR A HISING SOUND, LIKE A VACUUM LEAK. I WENT ON LINE AND SAW THAT THERE WAS A RECALL FOR THE BRAKE SYSTEM FOR MY VEHICLE, WHICH COINCIDENTALLY WAS THE SAME PROBLEM I HAD EXPERIENCED. WHAT CAUGHT MY ATTENTION WAS THAT THE RECALL MENTIONED WATER INTRUSION INTO THE BRAKE BOOSTER AND THE POTENTIAL FOR FREEZING AND REDUCING THE BRAKING EFFECTIVENESS. I LIVE IN PITTSBURGH, PA, AND FOR 3 DAYS PRIOR TO MY BRAKE ISSUE IT HAD BEEN RAINY, AND MILD. FRIDAY NIGHT 3/10, THE TEMPERATURE DROPPED AND SATURDAY MORNING 3/11 IT WAS 20 DEG F. I CANT HELP BUT THINK THE TEMPERATURE, AND MOISTURE PLAYED A ROLE IN THIS INCIDENT. I'M JUST GLAD IT HAPPENED RIGHT AWAY INSTEAD OF ONCE I GOT OUT INTO TRAFFIC. THE JEEP IS CURRENTLY AT JEEP IN MOON TOWNSHIP, PA FOR TROUBLESHOOTING. ...UPDATED 04/11/17 *BF ..UPDATED 06/06/17 *BF *AS

CHECK LIGHT CONTINUOUSLY COMES ON EVEN AFTER BEING CLEARED AND THE JEEP TECHNICIAN TOLD ME THAT IT FAULTY SENSOR. THE OIL PRESSURE SENSOR WHICH IS A $30-40 BUT WOULD COST OVER $550 TO REPAIR IT. THE TECHNICIAN EVEN SAID THIS A PROBLEM THAT HAPPENS ALL THE TIME. THIS IS VERY CONCERNING TO ME AND MY FAMILY BECAUSE WE HAVE HAD ALREADY 5 SERIOUS RECALLS PLUS A SOFTWARE UPDATE. THIS VEHICLE ISN'T SAFE AND CONSUMERS ARE FORKING THE BILL TO PAY FOR THESE POORLY BUILT JEEP VEHICLES. I ALSO SEE MORE RECALLS ARE COMING IN THE FUTURE AND HOW IS THE NHTSA PROTECTING US CONSUMERS FROM THESE CAR COMPANIES WHO MAKE AND BUILD POOR VEHICLES. THIS VEHICLE RANDOMLY VIBRATES VIOLENTLY AND SOMETIMES DOESN'T SHIFT PROPERLY INTO GEAR.

TL* TAKATA RECALL. THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (AIR BAGS) AND CONTACTED THE DEALER SEVERAL TIMES. THE DEALER PLACED THE CONTACT ON AN EXTENDED HOLD SEVERAL TIMES, SO THE CONTACT WAS UNABLE TO SCHEDULE A REPAIR IN A REASONABLE TIME FRAME FOR MONTHS. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.

AS I WAS DRIVING THE CAR SHUT OFF AND POWER STEERING WENT OUT. I BARELY MADE IT SAFELY TO MY DESTINATION. WE CALLED OUR JEEP DEALER AND THERE WERE A FEW RECALLS. WE WERE ABLE TO GET THE JEEP TO THE DEALER. THEY TOLD ME IT WAS THE ALTERNATOR AND BATTERY. THERE IS CURRENTLY A RECALL ON THE ALTERNATOR FOR THE 2013 JEEP GRAND CHEROKEE (P60/NHTSA 14V-634); HOWEVER, THEY CLAIM THAT MY 180 AMP IS NOT COVERED. WHAT I EXPERIENCED IS EXACTLY LIKE THE DESCRIPTION OF THIS RECALL. LUCKILY I WAS DRIVING WHEN THIS OCCURRED, BECAUSE I DON'T THINK MY WIFE WOULD HAVE BEEN ABLE TO CONTROL THE VEHICLE TO A SAFE STOP. THEY ARE NOT HONORING THE RECALL TO REPLACE MY PARTS. MORE IMPORTANTLY, THEY ARE NOT INCLUDING MY VEHICLE IN THE RECALL BECAUSE ITS 180 AMPS; HOWEVER, THIS IS A TREMENDOUS RISK TO ANY OWNERS OF THIS VEHICLE AND I WAS NOT NOTIFIED. I DISCUSSED THIS AT LENGTH WITH FIAT CHRYSLER AUTOMOBILES (FCA) ON 03/02/2017. I SPOKE TO CUSTOMER REPRESENTATIVE RAMARIO AND NICOLE.

THERE IS A CURRENT CHRYSLER RECALL OUT RIGHT NOW (BELOW). P60 - SAFETY RECALL - ALTERNATOR / 2011-2014 (LX) CHRYSLER 300, (LD) DODGE CHARGER, (LC) DODGE CHALLENGER, (WD) DODGE DURANGO AND 2012- 2014 (WK) JEEP GRAND CHEROKEE MY ALTERNATOR BURNED UP AND THE WHOLE JEEP WAS DEAD RANDOMLY ONE MORNING EMITTING SMOKE UNDER THE HOOD AND THROUGHOUT THE CABIN. I TURNED IT ON AND HEARD A WHINING NOISE WHICH THEN STOPPED AND THEN SMOKE JUST COMING OUT OF THE ALTERNATOR. I READ THE RECALL AND IT ONLY APPLIES TO THE 160 AMP ALTERNATORS. ACCORDING TO MY VIN, I HAVE THE 180 AMP ALTERNATOR AND I FEEL THIS RECALL APPLIES TO THE 180 AMP ALTERNATORS AS WELL BUT IT ISN'T LISTED. I HAD TO GET IT REPLACED AND ENDED UP SPENDING OVER $900 ON SOMETHING I THINK SHOULD HAVE BEEN PART OF THIS PARTICULAR RECALL GIVEN THE SPECIFICS OF THIS RECALL AND THE MATCHING SYMPTOMS OF MY BURNT UP ALTERNATOR. THANK FOR ANY INFORMATION YOU CAN PROVIDE.

LOW BATTERY LIGHT CAME ON WHILE DRIVING 35 MPH, AND TWO MILES LATER THE MAJORITY OF DASHBOARD LIGHTS CAME ON. SIMULTANEOUSLY, A CONSTANT BEEPING BEGAN AND WIPERS TURNED ON. THE SCARY PART IS THAT WITHIN SECONDS, I LOST POWER STEERING AND BRAKES DID NOT WORK CORRECTLY. THE ROAD I WAS DRIVING WAS PRECARIOUS, WINDY, AND DID NOT HAVE A SHOULDER. I CONTINUED AT MINIMAL SPEED AROUND THE CURVES FOR LESS THAN A MILE, LOOKING FOR A SAFE PLACE TO PULL OVER. VERY SOON, THE CAR ACCELERATOR STOPPED AND THE CAR DIED. I MANAGED TO PULL THE CAR ONTO THE SIDE OF THE ROAD (TOOK EFFORT WITHOUT POWER STEERING). TERRIBLE AND SUDDEN EXPERIENCE. NOT ENOUGH WARNING TO GET THE CAR SERVICED BEFORE COMPLETE ELECTRONIC AND VEHICLE SHUTDOWN OCCURRED. THANKFUL THAT NO OTHER VEHICLES WERE AROUND DURING THE INCIDENT, AS I AM CONFIDENT I DID NOT HAVE SAFE CONTROL OF THE VEHICLE DURING THIS TIME. TOWED VEHICLE TO SAFETY. MECHANIC TESTED AND DISCOVERED THAT ALTERNATOR FULLY SHORTED AND BATTERY WAS COMPLETELY DEAD (UNABLE TO RECHARGE).

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. ...UPDATED 03/31/17 *BF UPDATED 05/05/2017 *JS

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER STARTING THE VEHICLE, THE FRONT PASSENGER SIDE ACTIVE RESTRAINT HEADREST SUDDENLY EXPLODED WHILE THE PASSENGER WAS SEATED. FRAGMENTS OF THE HEADREST WERE SCATTERED DURING THE INCIDENT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,000. ...UPDATED 03/15/17 *BF *CN

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STARTED TO SMOKE FROM THE UNDERNEATH THE HOOD AND THE INSIDE OF THE VEHICLE WAS QUICKLY FILLED WITH SMOKE. THE CONTACT STATED THAT THERE WAS NO WARNING. THE VEHICLE LOST ALL POWER AND SHUT DOWN COMPLETELY AND WAS LEFT AT THE INTERSECTION. THE CONTACT STATED THAT THE SMOKE SUBSIDED AND THE VEHICLE WAS TOWED BY A TOW TRUCK TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A DEALER WHERE THE VEHICLE FAILED TO BE INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TOLD THE DEALER NOT TO TOUCH THE VEHICLE UNTIL A JEEP SPECIALIST INVESTIGATED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS LEFT AT THE DEALER'S BUT NO ONE CONTACTED HIM. THE FAILURE MILEAGE WAS 80,000. *TR

ON THE REAR HUBS, THE THREADS ON THE SHAFT FOR THE AXEL HAVE COMPLETELY RUSTED OFF THE SHAFT. LEAVING JUST THE SHAFT AND NO THREADS. *TR

IN 2014 HAD A BRAKE BOOSTER RECALL ON MY VEHICLE. ALL PARTS WERE REPLACED RELATED TO THE BRAKE BOOSTER IN MAY OF 2014. ON THE FIRST BELOW FREEZING TEMPERATURE OF THE SEASON IN 2016 MY BRAKES FAILED WHEN TRYING TO STOP AT AN INTERSECTION I WENT 20 FEET PASS THE STOP SIGN UNTIL I WAS ABLE TO STOP. LUCKILY NO OTHER VEHICLES WERE AT THE INTERSECTION AT THIS TIME. AS I KEPT PUMPING THE BRAKES WHILE SLOWLY CONTINUING TO DRIVE THE BRAKING BEGAN TO WORK. I HAD NO OTHER BRAKING ISSUES THAT DAY. THE VERY NEXT DAY WITH BELOW FREEZING TEMPERATURES I WAS AGAIN UNABLE TO STOP AT THE FIRST INTERSECTION I APPROACHED AGAIN NO OTHER VEHICLES WERE AT THE INTERSECTION. I AGAIN CONTINUOUSLY PUMPED THE BRAKES WHILE SLOWLY DRIVING AND I IMMEDIATELY BROUGHT THE VEHICLE TO BE SERVICED. MY PERSONAL MECHANIC INDICATED THE PROBLEM WAS WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER AND AFTER THE DEALERS CONFIRMATION THAT THE PROBLEM WAS THE BRAKE BOOSTER IT HAS NOW BEEN REPLACED AGAIN. I AM EXTREMELY CONCERNED THAT THE PARTS USED TO REPLACE THE BOOSTER IN THE ORIGINAL RECALL ARE FAULTY PARTS THEREFORE CAUSING THE SAME PROBLEM THE RECALL WAS SUPPOSE TO FIX. I WOULD LIKE THIS KNOWN AS I AM SURE I AM NOT THE ONLY PERSON WHO WILL HAVE THIS ISSUE WITH THEIR BRAKES. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS NOT IN PARK. THE FAILURE RECURRED NUMEROUS TIMES. WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE VEHICLE ROLLED FORWARD WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

ON ONE OF THE FIRST COLD DAYS OF THE YEAR WHILE DRIVING IN A PARKING LOT TRYING TO COME TO A STOP FOR A YELLOW LIGHT OUT OF THE LOT MY PREGNANT WIFE SUDDENLY NOTICED SHE HAD NO BRAKING CAPABILITY IN HER 2013 JEEP GRAND CHEROKEE. LUCKILY THERE WAS NOT MUCH TRAFFIC AND SHE WAS ABLE TO CONTINUE THROUGH THE LIGHT THEN COAST IT TO A SLOW ENOUGH SPEED TO THROW ON THE PARKING BRAKE AND PUT IT INTO PARK. WE HAD THE VEHICLE TOWED TO MIDAS WHERE THEY DISCOVERED THE BRAKE BOOSTER HAD FAILED. AFTER RESEARCHING THE ISSUE WE FOUND SAFETY RECALL P14 / NHTSA 14V-154 WHICH HAD PREVIOUSLY RECALLED THIS PART FOR THIS EXACT PROBLEM. THE LOCAL JEEP DEALER INFORMED US THAT OUR VEHICLE HAD ACCOMPLISHED THIS RECALL AND THE PART WAS REPLACED JUNE 21, 2014. LITTLE OVER 2 YEARS LATER (DEC 15, 2016), THE BRAKE BOOSTER HAS ALREADY FAILED AGAIN ON OUR VEHICLE WITH ONLY 52,058 MILES. CLEARLY THE REMEDY FOR THE INITIAL RECALL DID NOT SOLVE THE PROBLEM, SO NOT ONLY AM I OUT ~700 DOLLARS FOR THE REPAIR, BUT I DON'T KNOW WHEN THE BRAKES WILL GO OUT NEXT. WILL IT BE ON A RAINY DAY WHEN MY WIFE IS DRIVING DOWN A BUSY HIGHWAY WITH MY CHILD IN THE CAR?

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.

TOTAL FAILURE OF THE ALTERNATOR AT 65K MILES RESULTING IN NO ELECTRICAL RESPONSE FROM THE VEHICLE.

I WAS DRIVING ON THE FREEWAY AND THE FRONT PASSENGER SAFETY HEADREST DEPLOYED FOR NO REASON, FRIGHTENING ME AND DISTRACTING ME FROM DRIVING. I WAS NOT IN AN ACCIDENT DURING OR PRIOR TO THIS INCIDENT. INCIDENT OCCURRED SATURDAY AFTERNOON , NOVEMBER 5, 2016. *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, ALL THE WARNING LIGHTS ILLUMINATED, AND THE SEAT BELT MALFUNCTIONED. THE VEHICLE VEERED OFF THE ROADWAY AND STRUCK THE GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE FAILURES WERE PERSISTENT AND OCCURRED WITHOUT WARNING. AFTER A FEW MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO THE CLOSEST DEALER FOR ASSISTANCE OUT OF THE SEAT BELT. THE CONTACT STATED THAT THE ENGINE REVVED. THE VEHICLE WAS THEN TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.

THE TCS AND CHECK ENGINE LIGHT CAME ON DASHBOARD ALONG WITH THE WIPER BLADES BEGIN MOVING EVEN THOUGH THE WIPER BLADE CONTROL SWITCH WAS IN THE OFF POSITION. EVERY BUTTON, HORN, AND THE WIPER BLADE/ TURN SIGNAL CONTROL ARM ON THE STEERING COLUMN WILL NOT WORK. FUSES APPEARS TO NOT BE BLOWN. NOTHING WITH TURN OFF THE FRONT WIPER BLADES. ALL OTHER ELECTRICAL BUTTONS AND THE DASHBOARD CLUSTER WORKS WITH NO MAL FUNCTION. THE HAZARDS WORK FINE AS BUTTON IS BELOW RADIO AND NOT ON STEERING COLUMN. THIS BRINGS SAFETY QUESTION OF NO TURN SIGNALS AT NIGHT AND POSSIBLY AIRBAG MIGHT NOT DEPLOY IF REST OF THE ELECTRICAL SWITCHES AND BUTTONS ARE NOT FUNCTIONING ON THE STEERING COLUMN ONLY. THIS HAPPENED INITIALLY IN MOTION ON A CITY STREET AFTER GETTING OFF A HIGHWAY AND TURNING INTO A PARKING GARAGE. MILLAGE IS BETWEEN 116000 AND 117000 MILES.

POWER STEERING MAKING NOISE LOUD , HAD IT CHECKED OUT AND DEALERSHIP TELLS ME ALL 2013 DOES THIS. WELL A WEEK LATER AFTER THEY LOOKED AT I LOST POWER STEERING WITH A BABY IN CAR.

I HAVE BEEN TRYING FOR THE LAST 45 DAYS TO HAVE THE DRIVE TRAIN OF MY JEEP REPAIRED UNDER WARRANTY. I HAVE TWO RECENT EMAILS TO JEEP ABOUT MY CONCERNS AND THE SAFETY OF THE VEHICLE AS I AM STILL USING IT. JEEP DOES NOT HAVE THE PART, THEY DON'T KNOW WHEN THEY WILL BE GETTING IT AND THEY ARE NOT RESPONDING TO MY EMAIL COMPLAINTS. I WAS ADVISED THAT THERE ARE 15 OTHER DEALERS ALSO NEEDING THIS PART AND THAT THE SUPPLIER HAS NONE TO PROVIDE. MY COMPLAINT IS LACK OF ANY RESPONSE AS TO THE SAFETY OF THE CAR OR ANY TIME LINE WHEN THE CAR CAN BE FIXED. ANY HELP YOU CAN PROVIDE WILL BE GREATLY APPRECIATED. I FIRST TOOK THE CAR TO JEEP ON 9/26/2016.

WHILE DRIVING APROX. 40 MPH ON A REGULAR CITY STREET IN MY 2013" JEEP GRAND CHEROKEE, MY PASSENGER SEAT HEAD REST EJECTED AND THE SPRING ACTION LUNGED IT FORWARD CAUSING MY ENTIRE SEATS AIR BAG SYSTEM TO MALFUNCTION. I WAS INFORMED AT THE DEALERSHIP THAT IT WAS A MALFUNCTION, MY ONLY OPTION WAS TO PAY THOUSANDS TO REPLACE IT. ALSO THAT THE SEAT WILL NEVER GO BACK TO ITS ORIGINAL POSITION AND THE INNARDS WILL ALWAYS SHOW UNLESS I PAY TO FIX IT. I WAS SIMPLY DRIVING WITH MY CHILDREN, NOTHING OUT OF THE ORDINARY HAPPENED. IT JUST WENT OFF ALMOST CAUSING ME TO CRASH BECAUSE OF THE VERY LOUD POP CAUSING ME TO REACT. I WAS TOLD THAT MY DRIVERS SEAT HAS THE SAME SYSTEM AND BASICALLY BE CAUTIONS WHILE DRIVING. I INFORMED JEEP CORP. THEY SENT A PRIVATE CORPORATE INVESTIGATOR. I WAS INFORMED VIA FORMAL LETTER THAT THEY WILL NOT BE FIXING THE PROBLEM. THIS IS THE 4TH. DANGEROUS MALFUNCTION MY VEHICLE HAS HAD. #TIMES PREVIOUSLY IT WAS A NATION WIDE RECALL THAT WAS TAKEN CARE OF. I FEAR I WILL BE DRIVING WITH MY CHILDREN ON THE FREEWAY WHEN THE DRIVERS SEAT MALFUNCTIONS AND WE WILL CRASH AS A RESULT OF THIS RANDOM MALFUNCTION. IF I CRASH NOT ONLY IS MINE AND MY FAMILIES LIVES IN DANGER BUT ALSO ALL OF THOSE IN THE VEHICLES AROUND ME.

PASSENGER SIDE HEADLAMP DOES NOT COME ON IN DAYTIME. AT DUSK, WHEN THE SENSOR TURNS ON BRIGHTER LAMPS; THIS PASSENGER SIDE HEADLAMP WORKS. AT TIME, WHEN RAINING OR WHEN I WANT TO BE SEEN, I WILL MANUALLY TURN ON BOTH HEADLIGHTS. NOW THE PASSENGER SIDE LIGHT WILL NOT COME ON DURING THE DAY; HOWEVER IT WILL COME ON WITH THE AUTOMATIC DUSK FEATURE. I SEE MANY "ONE-SIDED" DAYTIME RUNNING HEADLAMPS IN THE NEWER MODEL JEEPS PRIOR TO THE NEW LED ROPE LIGHTING HEADLAMP FEATURE IMPLEMENTED IN 2014. THE AUTO DEALER WILL HAPPILY REPLACE THE BALLAST AND ASSEMBLY FOR $500.00. IN MY MIND, THIS IS A DEFECT KNOWN TO THE MAKER WHICH IS WHY A NEW TYPE OF LIGHTING WAS IMPLEMENTED. IT WORKED FINE UNTIL SEVERAL MONTHS AGO. EVEN THOUGHT IT'S JUST ANNOYING; IT DOESN'T SEEM RIGHT. IT WAS SUGGESTED I CHECK IN WITH THIS WEBSITE TO SEE IF THERE ARE OTHER COMPLAINTS.

I WAS BACKING OUT OF MY DRIVEWAY AND I HIT THE BRAKE AND THEN SLIGHTLY HIT THE GAS PEDAL AND MY TRUCK ACCELERATED AND WENT OUT OF CONTROL SMASHING INTO TWO OF MY NEIGHBOR'S VEHICLES! IF IT WASN'T FOR MY NEIGHBOR'S TRUCK STOPPING ME, I WOULD HAVE KEPT GOING INTO A LARGE TREE IN FRONT YARD OR HOUSE! EXTREMELY SCARY!!!

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL EXTERIOR LIGHTS FAILED TO ILLUMINATE. IN ADDITION, THE CONTACT STATED THAT THE REAR HATCH FAILED TO LATCH. THE CONTACT HAD TO FASTEN THE REAR HATCH WITH A CORD. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS WHERE IT WAS DIAGNOSED THAT THE REMOTE AND MODULE FOR THE LATCH AND THE LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 10/19/16*LJ THE CONSUMER STATED HE REPLACED NINE LIGHT BULBS IN THREE YEARS. THE HATCH BACK FAILED TO LOCK ON SEVERAL OCCASIONS AND IT FAILED TO OPEN AS IT WAS DESIGNED. UPDATED 10/25/16.*JB

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) IN APRIL OF 2016. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER INFORMED THE CONTACT THAT SHE HAD TO REMAIN ON THE WAITING LIST OR CONTACT ANOTHER DEALER. SHE CONTACTED ANOTHER DEALER AND WAS INFORMED THAT THERE WAS A BACK ORDER ON THE PART AND SHE HAD TO BE PLACED ON THE WAITING LIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE "DO NOT RECOGNIZE KEY" WARNING MESSAGE ILLUMINATED AND THE ALARM ACTIVATED. THE CONTACT REPLACED THE KEY FOB BATTERY AND, AFTER SEVERAL MINUTES, THE ALARM TURNED OFF AND THE ENGINE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE, BUT ADVISED THAT THE STARTER COULD BE REPLACED AS A REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000. UPDATED 09/29/16*LJ *TR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM , INTERIOR LIGHTING) AND FOR TWO MONTHS, THE MANUFACTURER FAILED TO PROVIDE THE PART FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE WHEN GOING UP A HILL OR TOWING ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.