Page 2 of 26 · complaints 51–100 of 1,295

2004 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Steering
Filed Jan 4, 201988,000 milesMI

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, A GRINDING AND HUMMING NOISE WAS PRESENT FROM THE STEERING COLUMN. ALSO, THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING PUMP AND HOSE WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE VEHICLE WAS REPAIRED ON FOUR SEPARATE OCCASIONS, BUT THE FAILURE CONTINUED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 88,000.

Electrical SystemFire
Filed Dec 3, 2018120,000 milesMA

SEAT HEATER WIRING INSIDE BOTH FRONT SEATS CRACKED AT SEAT HEATER ELEMENTS CAUSING ELECTRICAL RESISTANCE AND MELTING OF SEAT CUSHION MATERIAL SURROUNDING WIRING. THIS DEFECT WAS PREVIOUSLY ADDRESSED VIA SAFETY RECALL 09V11700 IN 2009. CHRYSLER CLAIMED MY VEHICLE HAD RECEIVED THE SAFETY RECALL, AND THE PARTS ARE ONLY WARRANTED FOR 2 YEARS. IF THIS IS TRUE, THE NEW PARTS HAVE THE SAME FIRE HAZARD AS THE OLD PARTS.

Fuel/Propulsion System
Filed Nov 18, 20187 milesOH

THE RECALL NUMBER IS N74 WHICH WAS TO HAVE THE REAR OF IT TO BE REANFORCED THEY TELL ME THIS IS NO LONGER AVAILABLE AND I WAS DRIVING AND THE GAS TANK FELL DOWN ALMOST FELL OFF BECAUSE THE GAS TANK STRAP BROKE WITCH THERE WAS ONLY ONE ON IT I WAS GOING 55 MPH FOR 7 MILES

Seats
Filed Nov 14, 2018160,000 milesTN

FRONT DRIVER SEAT MOUNTING BRACKET/TRACK BREAK COMPLAINT: VEHICLE WAS STATIONARY AND IN PARKED IN A PARKING LOT OF MY WORK. I WAS JUST GETTING INTO THE VEHICLE WHEN THE FRONT LEFT DRIVER SEAT BRACKET BROKE CAUSING THE SEAT TO IMMEDIATELY START ROCKING SIDE TO SIDE AND TOWARDS THE BACK. UPON INSPECTION THE BRACKET ITSELF FAILED AT A DESIGNED BEND IN THE BRACKET JUST BEFORE THE BRACKET ATTACHES TO THE SEAT POWER SLIDING BRACKET. MATERIAL APPEARS TO BE MADE OF 1/8" METAL PROBLEM: AFTER TIME THE BRACKET HOLDING THE DRIVER/PASSENGER SIDE FRONT SEATS TO THE FRAME OF THE VEHICLE BEGINS TO CRACK AND BREAK LEAVING THE SEAT TO ROCK AND MOVE AS THE VEHICLE IS DRIVEN. THIS WILL LEAD TO THE SEAT POSSIBLY BECOMING DISCONNECTED FROM THE VEHICLE FRAME IN THE EVENT OF A CRASH. FILE LABELED: LEFT BRKT-DRIVER SEAT - BROKEN - IS OF THE BROKEN BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE DOOR. FILE LABELED: RIGHT BRKT-DRIVER SEAT - NRML - IS OF THE OPPOSITE BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE PASSENGER SEAT.

Engine
Filed Oct 30, 2018121,984 milesNJ

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED BUT WAS ABLE TO RESTART. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE INFORMED THAT THE CRANK SENOR MALFUNCTIONED AND NO CRANK SHAFT SENSOR AND PROVIDED CODE P0320. THE CONTACT CALLED THE LOCAL DEALER PRECISION CHRYSLER JEEP DODGE RAM (1341 ROUTE 23 SOUTH, BUTLER, NJ 07405,(973) 838-6808) WHERE THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 121,984

Engine
Filed Oct 29, 2018WI

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO HAVING VEHICLE BE INCLUDED UNDER SAFETY RECALL FOR STALLING ENGINE. *AS *JS

Air Bags1 injured
Filed Oct 22, 2018177,000 milesNC

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED MINOR BURNS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ILDERTON DODGE CHRYSLER JEEP RAM AT (336) 804-8536 (LOCATED AT 701 S MAIN ST, HIGH POINT, NC 27260) AND WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE CONTACT STATED THAT NO ONE CAME TO INSPECT THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 177,000. PARTS DISTRIBUTION DISCONNECT. AT THE TIME THIS COMPLAINT WAS FILED ILDERTON HAD NOT COME OUT TO INSPECT THE VEHICLE. AS OF OCTOBER 25TH THERY DID COME AND INSPECT IT. IT WAS THEN RETURNED TO CONTACT. CONTACT HAS YET TO HEAR RESPONSE FROM IDERTON ABOUT THE FINDINGS. UPDATED 12/06/18*JB

Fuel/Propulsion System
Filed Sep 24, 201888,000 milesNJ

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. AFTER STARTING THE VEHICLE, A STRONG FUEL ODOR WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO FIND A LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.

Electronic Stability Control (esc)
Filed Sep 21, 2018WI

THE VEHICLE STALLS .SHUTS OFF WHEN DRIVING IT RUNS LIKE A DREAM AND OUT OF NO WHERE IT SHUTS OFF

Air Bags
Filed Sep 21, 2018AR

TAKATA RECALL. THE REPLACEMENT PART IS STILL NOT AVAILABLE, ACCORDING TO JEEP, AFTER TWO YEARS.

Electrical System
Filed Sep 20, 2018100,000 milesCT

SYSTEM WILL READ "DRIVERS DOOR AJAR" WHEN DOOR IS CLOSED CAUSING THE LOSS OF CONTROL TO WINDOWS, INTERIOR LIGHTS AND RADIO.

Engine
Filed Aug 30, 2018100,000 milesAR

WHILE DRIVING DOWN THE HIGHWAY ALL OF A SUDDEN I HEARD A LOUD HISSING SOUND. NOTICED IT WAS A MANIFOLD LEAK AFTER FURTHER INSPECTION NOTICED TWO BOLTS WERE BROKE ON THE DRIVERS SIDE, LEFT SIDE OF THE MOTOR BY THE FIREWALL. THERE IS NO POSSIBLE WAY TO REMOVE THESE BROKEN BOLTS OTHER THAN PULLING THE MOTOR. NO MECHANIC WILL TOUCH IT. THEREFORE LEAVING THE COST ON THE CONSUMER. THE GRADE OF THE BOLTS ARE VERY POOR. THEY KNEW THE 4.7 V8 MOTOR WOULD NOT HAVE ENOUGH SPACE FOR THE CONSUMER TO FIX THESE ISSUES. LEAVING THE CONSUMER TO PAY THOUSANDS OF DOLLARS TO FIX THEIR MISTAKE IT IS NOT SAFE IT IS NOT FAIR. NOW THE CONSUMER HAS TO WORRY THAT'S EXCESSIVE HEAT THAT ESCAPED OUT THE MANIFOLD DUE TO THE BROKEN BOLTS DOESN'T CATCH ANYTHING ON FIRE UNDER THE HOOD WHILE DRIVING POSSIBLY INJURING OR FATALLY INJURING THE PEOPLE IN THE VEHICLE AS WELL AS OTHERS DRIVING ON THE ROAD. I FEEL THEY SHOULD BE RESPONSIBLE FOR THERE MISTAKE. THESE BOLTS SHOULD NOT BREAK OFF WITHIN 100,000 MILES IT IS A HAZARD TO THE DRIVER THERE OCCUPANTS I FEEL THEY SHOULD HAVE A RECALL. IT'S ONE THING IF YOU JUST DON'T HAVE THE MONEY TO FIX IT IT'S ANOTHER THING IF YOU DO AND THERE'S NO POSSIBLE SOLUTION THAT'S NOT WHAT I PAID FOR NOW I HAVE TO DRIVE A VEHICLE THAT I DON'T FEEL SAFE I CAN'T TRADE IT IN OR SELL IT BECAUSE YOU CAN HEAR IT NOW I'M STUCK WITH DRIVING IT FOR ANOTHER COUPLE THOUSAND MILES AND BE OUT OF THE VEHICLE ON THEIR BEHALF.

Air Bags
Filed Aug 27, 2018185,000 milesNY

TAKATA RECALL - HAD MY 2004 JEEP GRAND CHEROKEE IN FOR THE RECALL IN JANUARY 2018. THEY FIXED AIRBAG RECALL AND PROBLEM SEATBELT LIGHT CONSTANTLY BEING ON EVEN WHEN DRIVER IS CORRECTLY SEATBELTED IN- THE LIGHT STAYS ON. NOW, IT IS AUGUST 27, 2018 AND BOTH AIR BAG LIGHT AND SEAT BELT LIGHT ARE BACK ON. ALSO, THE FUEL TANK SKID PLATE IS COMPLETELY RUSTED THROUGH. THIS LEAVES THE GAS TANK FULLY EXPOSED, LEAVING YOU SUSCEPTIBLE TO ANY NUMBER OF POSSIBLE SCENARIOS WHERE THE FUEL TANK COULD IGNITE, ESPECIALLY IF ONE WAS TO BE REAR ENDED BY ANOTHER VEHICLE. IT IS NOT PROTECTED BY "SOLUTION" TO REPLACE THE TOW BAR PACKAGE. I KNOW SERVERAL OTHER PEOPLE WITH THE SAME VEHICLE AND FUEL TANK SKID PLATE RUSTING THROUGH COMPLETELY. THIS COMBINATION OF THE TAKATA AIRBAGS DEPLOYING UNEXPECTEDLY ALONG WITH THE EXPOSED FUEL TANK, & TRULY ENDANGERS THE LIVES OF THE DRIVER, ALL OCCUPANTS AND POTENTIALLY ANYONE ELSE IN THE VICINITY, IF ONE OR BOTH WE'RE TO EXPLODE. POTENTIALLY CAUSED ME LOSE OF LIFE TO THOSE INVOLVED.

Air Bags
Filed Aug 14, 2018LA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAKESHORE CHRYSLER JEEP DODGE RAM FIAT (330 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 641-9595) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS

Electrical System
Filed Aug 1, 2018120,000 milesVA

THE DRIVER'S SIDE CONTROL FOR THE WINDOWS AND DOORS DOES NOT WORK MAKING IT IMPOSSIBLE TO PUT THE WINDOWS DOWN OR LOCK THE CAR. THIS OCCURS WHEN IN MOTION OR WHILE STATIONARY. IT IS A SAFETY CONCERN.

Engine
Filed Jul 25, 2018200,000 milesNY

AFTER DOING WUITE ALOT OF RESEARCH I HAVE FOUND THAT THE 2004 JEEP GRAND CHEEROKEES HAVE A KNOWN STALLING PROBLEM THAT CANNOT BE EXPLAINED. THESE VEHICLES STALL WITHOUT WARNING CAUSING THE POWER STEERING AND POWER BRAKES TO FAIL. CREATING A HUGE SAFETY ISSUE FOR ANYONE IN THE IMMEDIATE AREA. EVERY COMPLAINT I HAVE SEEN STATES THAT THE OWNERS HAVE SUNK LOTS OF MONEY AND REPLACED SEVERAL PARTS ONLY TO HAVE THE PROBLEM RETURN TIME AND TIME AGAIN. WHY HAS THIS STALLING ISSUE NEVER BEEN ADDRESSED, AND JEEP HELD ACCOUNTABLE FOR THE REPAIRS? I HAVE FOUND HUNDREDS OF COMPLAINS ALL OVER THE INTERNET DESCRIBING THIS SAME STALLING HAZARD.

Unknown or Other
Filed Jul 12, 2018NY

THE FUEL TANK SKID PLATE IS RUSTED AND ONE OF THE STRAPS ARE BROKE. DONT DARE TO DRIVE FOR FEAR OF TANK FALLING OUT.

Air Bags
Filed Jul 12, 2018AZ

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); WHICH INDICATED THAT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System › Wiring
Filed Jun 15, 201855,000 milesMN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE WIRING HARNESS FRACTURED AND CAUSED ALL THE ELECTRICAL COMPONENTS IN THE VEHICLE NOT TO WORK. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO PARK CHRYSLER JEEP (1408 HIGHWAY 13 WEST, BURNSVILLE, MN 55537) WHERE THE DRIVER'S SIDE WIRING HARNESS WAS REPLACED; HOWEVER, THE SAME FAILURE OCCURRED SEVERAL YEARS LATER. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE VEHICLE WAS ALSO TAKEN TO SEVERAL INDEPENDENT MECHANICS, BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

Vehicle Speed Control › Cruise Control
Filed May 25, 201885,000 milesMO

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE INADVERTENTLY ACCELERATED WHILE DRIVING UP A HILL. THE CONTACT HAD TO EITHER APPLY EXTREME PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE OR PLACE THE VEHICLE IN NEUTRAL TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC WAS NOTIFIED AND THE CONTACT WAS AWAITING A CALL BACK. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.

Electrical System
Filed May 14, 2018130,000 milesIN

BACK SEAT ON DRIVER SIDE WINDOW IS STUCK IN THE DOWN POSITION, THE WINDOW BUTTON WAS PRESSED WHILE DRIVING ON A LOCAL STATE ROAD AND WOULD NOT GO BACK UP. BAD WIRING SHOULD BE THE CULPRIT...

Electrical System
Filed Apr 27, 201821,500 milesNY

WIRING BETWEEN THE DRIVER'S DOOR AND THE VEHICLE BREAK, WHICH CAUSES THE ELECTRIC LOCKS AND WINDOWS NOT TO WORK. EITHER MOVING OR STATIONARY. THIS HAS HAPPENED SEVERAL TIMES SINCE 2008

Fuel/Propulsion System
Filed Apr 24, 2018168,459 milesNJ

"TAKATA RECALL" MY DRIVER'S SEAT HAS BEEN REPLACE ONCE, AT MY OWN EXPENSE, DUE THE SEAT BECOMING EXTREMELY "WOBBLY" AND BEING BROKEN FROM THE BEASE FRAME AND FRAME UNDER SEAT. I WAS ON HIGHWAY DRIVING WHEN THE SEAT FIRST BECAME SLIGHTLY UNSTABLE, HAD I UNFORNATUNATELY BEEN STRUCK FROM THE REAR, I WOULD'VE BEEN VIOLENTLY THROWN FORWARD. I HAVE RESEARCHED THIS MATTER AND FOUND THAT THERE HAD BEEN A RECALL FOR THE 2004 JEEP GRAND CHEROKEE LAREDO WJ, YET I FOUND NOTHING ON THIS SITE. IT COSTS ME $600, WHICH IS A LOT FOR A DISABLED VETERAN. BUT MY SAFETY COMES FIRST. PLEASE LOOK INTO THIS

Seats
Filed Apr 23, 2018133,000 milesIL

I HAVE A 2004 JEEP GRAND CHEROKEE. I CAME TO A STOP YESTERDAY AND THE SEAT SHIFTED FORWARD AND NOW ROCKS. I LOOKED UNDER IT AND THE SEAT BRACKET BROKE. I LOOKED INTO IT ON INTERNET AND IT SEEMS TO BE A VERY COMMON PROBLEM WITH THIS VEHICLE. I CONTACTED CHRYSLER BUT THEY WERE VERY UNHELPFUL.

Unknown or Other
Filed Apr 10, 2018180,000 milesTX

I HAVE CALLED THE CHRYSLER RECALL HOTLINE AND A DEALERSHIP NEARBY TO SEE IF MY CAR HAS A RECALL ON THE CRANKSHAFT POSITIONING SENSOR BECAUSE MY CAR KEEPS DYING WHILE I'M DRIVING DOWN THE ROAD AND IDLES ROUGH. I DID SOME RESEARCH ONLINE AND SEVERAL WEBSITES SHOWED A PROBLEM WITH MY MAKE AND YEAR MODEL YET I CANNOT REDEEM A RECALL WHICH I'M GUESSING IS BECAUSE IT'S VIN SPECIFIC. I WOULD JUST LIKE MY CRANKSHAFT POSITIONING SENSOR REPLACED. MY CAR HAS BEEN KNOW TO DIE SEVERAL TIMES THROUGH THE DAY WITH NO WARNING. IT HAS DIED MULTIPLE TIME GOING DOWN GEORGE BUSH HIGHWAY TOWARDS LEWISVILLE BEFORE YOU EXIT FOR MAIN STREET AND HAS EVEN DIED IN MY WAY TO SCHOOL IN THE MORNINGS WHICH IS ONLY ABOUT 1/2 A MILE. THE CALENDAR AT THE BOTTOM OF THE PAGE DOES NOT LET ME SELECT MORE THAN ONE DATE WHICH IS TROUBLING BECAUSE I COULD PUT A CHECK MARK IN A MAJORITY OF DAYS WHERE IT HAS DIED.

Steering
Filed Mar 26, 201885,000 milesNC

STEERING GEAR BOX SUDDENLY LOCKS UP ON SLOW TURNS IN TRAFFIC

Seats
Filed Mar 15, 2018170,000 milesCT

THE JEEP WAS STATIONARY WHEN THERE WAS A SOUND, WHEN I STARTED DRIVING THE SEAT BEGAN TO WOBBLE FROM SIDE TO SIDE (LEFT TO RIGHT) AND IT FELT LIKE THE SEAT COULD COME OFF, I HAD TO BRACE MY LEG AGAINST THE DOOR TOO KEEP THE SEAT SEMI-STABLE. LOOKING INTO THIS ISSUE I FOUND A WHOLE WEBSITE DEDICATED TO COMPLAINTS, AS WELL AS A WHOLE WEBSITE DEDICATED TO SELLING NEW BRACKETS TO COUNTERACT THIS PROBLEM. IF A THIRD PARTY HAVING TO SELL PARTS FOR A SPECIFIC ISSUE ISNT TELLING ON HOW COMMON IT IS, I DON'T KNOW WHAT IS. I HAVE YET TO BRING IT IN TO THE SHOP, HOWEVER ACCORDING TO THE COMPLAINTS ITS AN ISSUE WITH THEM MAKING WEAK BRACKETS THAN CAN FAIL DURING A CRASH. HERE IS THE WEBSITE DOCUMENTING COMPLAINTS, AS WELL AS THE WEBSITE FOR PARTS. HTTP://JEEPSEATBRACKETPROBLEMS.BLOGSPOT.COM/ HTTPS://WWW.JEEPSEATBRACKET.COM/PAGES/THE-PROBLEM WE WILL BE GETTING IT DIAGNOSED, HOWEVER IT SEEMS THIS SHOULD BE AN ISSUE THAT IS ADDRESSED, ESPECIALLY CONSIDERING HOW DANGEROUS THIS COULD BE BOTH WITH IF IT BROKE WHILE DRIVING, AND IN A CRASH! I BELIEVE IT SHOULD BE A RECALL, OR HAVE ALL THE OWNERS OF CARS WITH THIS PROBLEM FIXED AT THEIR COST WITH HOW COMMON IT SEEMS, AND IM UPSET THEY HAVENT ADDRESSED IT.

Engine
Filed Mar 15, 2018PA

TRANSMISSION COOLANT LINE IS LEAKING IT'S BEEN WORKED ON SEVERAL TIMES. THE MOTOR HAS AIR IN THE COOLANT SYSTEM AFTER REPLACEMENT OF RADIATOR. THE POWER STEERING LINE WAS REPLACED. THE BACK WIPER MOTOR DOES NOT WORK. SOMETHING INEW THE DASH MAKES A MOVING SOUND AFTER THE ENGINE IS SHUT OFF ON PASSENGER SIDE. I HAD BRAKE LINES FIXED. THE VEHICLE LOOSES OIL ON THE ROAD DUE TO THE LINE LEAKING. THE BACK WIPER NOT WORKING MAKES IT HARD TO SEE OUT THE BACK WINDOW.

Air Bags
Filed Jan 30, 2018MO

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE ACCIDENT - AIRBAG AND SEAT BELT DEFECT. *LD *JS

Service Brakes
Filed Dec 29, 2017170,000 milesVA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE BRAKE PEDAL FAILED TO WORK WITHOUT WARNING. THE CONTACT APPLIED THE FRONT BRAKE TO STOP THE VEHICLE. THE CONTACT WAS AN INDEPENDENT MECHANIC AND DIAGNOSED THAT THE REAR BRAKE LINE WAS FRACTURED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. *TT *TR

Electrical System
Filed Dec 22, 2017151,000 milesIN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT AND REAR DRIVER SIDE WINDOW AND ALSO THE FRONT AND REAR PASSENGER SIDE WINDOW FAILED TO OPEN AND CLOSE. THE VEHICLE WAS TAKEN TO THE DEALER (BACHMAN CHRYSLER DODGE JEEP RAM LOCATED AT 630 BROADWAY ST, JEFFERSONVILLE, IN 47130) WHERE THE DEALER STATED THAT THE CONTACT HAD TO PAY FOR THE CHARGES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER ASKED THE CONTACT TO CALL THE NHTSA HOTLINE. A CASE NUMBER WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.

Service BrakesFire
Filed Dec 15, 201791,789 milesMD

THE BREAK TAIL LAMP SHOTS OUT AND HAD TO REPLACE THE UNIT TWICE THIS YEAR AND THE WAS WIRING SHOTS TO THE BREAK LIGHT AND IT COST ME $1500 FOR THE BREAK LIGHT WIRING SHOT AND THE TAIL LIGHT ASSEMBLE. I HAVE HAD THIS PROBLEM FOR 3 YRS CONSECUTIVE AND I THINK IT IS A SAFETY ISSUE SINCE IT IS THE BREAKS LIGHTING AND THEIR HAS BEEN MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE FOR THIS VEHICLE ON LINE. I THINK THAT CHRYSLER SHOULD RECALL ALL THIS VEHICLES AND REWIRE THEM FOR FREE SINCE IT IS A SAFETY FITCHER. THE WHOLE BREAK WIRING HAD MELTED BECAUSE IT HAD A SHOT AND BURNT THE BULB SOCKETS AND ASSEMBLE UNIT

Electrical System
Filed Nov 21, 2017100,000 milesPA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CRANK SHAFT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V112000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS NOT AVAILABLE.

Steering
Filed Nov 20, 201783,020 milesPA

TAKATA RECALL, JEEP DRIFTS BACK AND FORTH ON ROAD REGARDLESS OF SURFACE OF ROAD,SWAYS BACK AND FORTH, FEELS VERY UNSAFE, HAPPENS AT ANY SPEED,

Air BagsCrash
Filed Nov 19, 2017125,700 milesVA

HAD A CAR ACCIDENT FEW DAYS AGO AND THE AIR BAGS DID NOT DEPLOYED AT EITHER SIDE. ALSO, THE STEERING COLUMN IS STACK IN LOWER LEVEL, THE MECHANIC SAID IT IS BROKEN INSIDE, NEEDED TO BE REPLACED.

Electrical System
Filed Oct 19, 2017NH

TAKATA RECALL WHILE DRIVING MY STEERING WHEEL IS VERY LOOSE SHAKES WHEN I USE THE BRAKE PEDDLE. PULLS ME LEFT THEN JERKS BE TO THE RIGHT OR VISE VERSA. THIS IS VERY SCARY. I HAVE KIDS THAT DEPEND ON ME TO GET THEM FROM SCHOOL BUS STOP ETC I DO NOT FEEL SAFE DRIVING MY OWN VEHICLE I'VE PUT 2 SETS OF NEW TIRES ON MY JEEP SINCE FEBRUARY OF THIS YEAR 2017. THIS HAPPENEDS ON THE HIGHWAY CITY STREET BACK ROADS YOU NAMES IT

Structure › Body
Filed Oct 18, 201785,000 milesCO

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER SIDE BUMPER CRACKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM 104TH (1800 W 104TH AVE, DENVER, CO 80234 (720) 907-0928), BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

Suspension
Filed Oct 11, 2017230,000 milesOH

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING ABOVE 40 MPH, THE VEHICLE VIBRATED AND SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BALL JOINTS AND THE TRAC ON NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. AFTER THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 230,000. THE VIN WAS NOT AVAILABLE.

Structure › Body
Filed Sep 23, 2017129,513 milesMI

GAS TANK COVER/ HOLDER COMPLETELY RUSTED OUT AND GAS TANK IS JUST HANGING THERE BY ONE CORNER OF THE COVER. IT FELL DOWN AS I WAS JUST DRIVING DOWN THE ROAD CAUSING THE GAS TANK TO CRACK IN THE FRINT CORNER WHEN IT HIT THE GROUND.

Fuel System, Other › Storage › Tank Assembly › Mounting
Filed Sep 18, 2017DC

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO GAS TANK FELL OFF VEHICLE. *LD UPDATED 09/18/2017*JS

Seat Belts
Filed Sep 5, 2017NY

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *LD THE CONSUMER REQUESTED INFORMATION CONCERNING A RECALL FOR THE OCCUPANT RESTRAINT CONTROL MODULE. THE CONSUMER RECEIVED 4 RECALL NOTICES AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED AT 3 DIFFERENT DEALERS. UPDATED 09/5/2017*JS

Seats
Filed Aug 21, 2017175,000 milesMI

THE DRIVER'S SEAT BRACKET HAS BROKEN AT 3 OF THE 4 POINTS WHERE IT IS ATTACHED TO THE FLOOR FRAME. THE SEAT IS VERY UNSAFE AND MOVES DANGEROUSLY WITH EVERY TURN, BRAKING OR ACCELERATION. THIS IS OBVIOUSLY A VERY COMMON FAILURE IN THE 1999-2004 JEEP GRAND CHEROKEES, YET CHRYSLER HAS DONE NOTHING TO ADDRESS IT. HOW MANY PEOPLE ARE DRIVING AROUND WITH THIS POTENTIALLY FATAL DEFECT? HOW MANY MUST BE INJURED OR KILLED BEFORE ACTION IS TAKEN TO CORRECT THIS OBVIOUS DESIGN AND MANUFACTURING DEFECT?

Suspension
Filed Aug 14, 2017134,440 milesMI

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 50 MPH, THE VEHICLE EXPERIENCED A SEVERE CHANGE IN DIRECTION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE VARIOUS UNKNOWN PARTS WERE REPLACED FROM THE SUSPENSION. THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 134,440.

Steering
Filed Aug 11, 2017GA

IGNITION SWITCH-P41. I WENT TO THE GARAGE ONE SATURDAY MORNING ON MY WAY TO WORK AND COULD NOT CRANK UP MY VEHICLE. THE IGNITION WOULD LITERALLY NOT TURN THE STEERING WHEEL OR ANYTHING. THE LIGHTS TO THE CAR WOULD BLINK AND MY CAR WOULDN'T START WITH THE KEY IN THE IGNITION; HOWEVER, THE SAFETY RECALL IS ON A MODEL CAR ONE YEAR AFTER MINE. THIS IS NOT THE FIRST TIME THE IGNITION WOULD NOT CRANK UP. ONE TIME, I LITERALLY HAD TO PULL OVER AND STOP THE CAR ONLY TO TRY AND START IT AGAIN BUT IT WOULDN'T CRANK. IN ORDER FOR IT TO GO, I HAD TO BANG ON THE IGNITION PARK TO GET IT TO TURN THE KEY AND FURTHER START THE IGNITION. THE ISSUES ARE THE SAME AS THE RECALL BUT I'M OUT OF POCKET SOME $687.00 AT THE DEALERSHIP, WHICH I HAD TO WAIT 3 HOURS FOR A TOW TRUCK TO COME THROUGH. I DO NOT UNDERSTAND WHY THIS MODEL CAR WAS NOT COVERED UNDER WARRANTY AS WELL. I AM A SINGLE PARENT AND IT IS SO FRUSTRATING TO TRY AND PROVIDE FOR MY CHILD WHEN I CAN'T USE THE ONLY TRANSPORTATION THAT I HAVE PLUS THE FACT THAT IT COSTS AN ARM AND A LEG JUST TO FIX. I CANNOT AFFORD ANOTHER CAR NOTE AT THIS TIME. PLEASE CONSIDER THE 2004 MODELS IN THIS RECALL.

Air BagsCrash
Filed Aug 1, 2017204,955 milesTN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE CONTACT'S FRIEND WAS ACCELERATING FROM A STOP SIGN, ANOTHER TRUCK CRASHED INTO THE FRONT SIDE OF THE CONTACT'S VEHICLE. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 204,955.

Air Bags
Filed Jul 25, 2017TX

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO DICK POE CHRYSLER JEEP AT 6501 MONTANA AVE, EL PASO, TX 79925 (915) 778-9331 WHERE THE VEHICLE WAS SCHEDULED TO BE REPAIRED BUT THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (PARTS DISTRIBUTION DISCONNECT). UPDATED 09/06/17 *BF *CN

Suspension › Front › Control Arm
Filed Jul 24, 2017175,000 milesNY

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST ACCELERATION AND STARTED TO WOBBLE. THE FAILURE BEGAN APPROXIMATELY SIX MONTHS AGO. THE VEHICLE WAS TAKEN TO GLOBAL TRANSMISSION IN JAMAICA QUEENS, NEW YORK AND THE CONTROL ARM WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 175,000.

Air BagsCrash1 injured
Filed Jul 18, 2017238,000 milesMI

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, ANOTHER VEHICLE SWERVED INTO HER LANE AND CRASHED INTO HER VEHICLE. THE VEHICLE ROLLED OVER SEVERAL TIMES BEFORE COMING TO A COMPLETE STOP. THE AIR BAG WARNING LIGHT WAS ILLUMINATED PRIOR TO THE CRASH. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WHICH WAS SCHEDULED TO BE PERFORMED THE WEEK OF THE CRASH. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A CONCUSSION. NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY. THE VEHICLE WAS DESTROYED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 238,000. THE VIN WAS MISSING A CHARACTER.

Electrical System
Filed Jul 17, 2017111,569 milesOH

MY 2004 JEEP GRAND CHEROKEE INTERIOR LIGHTS STAY ON AND WINDOWS WILL NOT WORK. HAVE HAD THIS PROBLEM FIXED 2 TIMES NOW AND IT HAS HAPPENED AGAIN. ON THE INTERNET IT SAYS IT IS A FLAW IN THE WIRING HARNESS. A BLACK GROUND WIRE BREAKS. ALSO THE VEHICLE IS DEVELOPING THE DEATH WOBBLE WHERE GOING DOWN THE ROAD IF YOU HIT A BUMP THE FRONT END SHAKES VIOLENTLY. HAD THIS SAME PROBLEM ON MY 1997 JEEP GRAND CHEROKEE. VERY DANGEROUS.

Air Bags
Filed Jun 20, 2017MI

I HAVE CALLED 4 TIMES SCHEER MOTORS IN GRAYLING MICHIGAN NOW NONE AS MATT LAFONTAINE THEY KEEP SAYING THEY WILL RETURN MY CALL 2 WEEKS LATER NOTHING!!! CAN YOU PLEASE HELP ME WITH THIS ?

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →