Page 4 of 26 · complaints 151–200 of 1,295

2004 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Air Bags
Filed Oct 3, 201640,000 milesFL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACTED STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED THE DAY AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

Exterior Lighting
Filed Sep 27, 2016160,000 milesNY

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STATIONARY, THE TAIL LIGHTS AND BRAKE LIGHTS MALFUNCTIONED. THE CONTACT STATED THAT THE TAIL LIGHT AND BRAKE LIGHT COVERINGS MELTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 160,000.

Air BagsCrash1 injured
Filed Sep 20, 2016NC

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE PELVIS, COLLAR BONE, RIGHT SHOULDER, LEG, AND ANKLE. MEDICAL ATTENTION WAS REQUIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS UNKNOWN.

Air Bags
Filed Sep 15, 2016IN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Service Brakes
Filed Sep 14, 2016107,800 milesNY

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE APPROACHING A STOP SIGN, THE BRAKE PEDAL WAS DEPRESSED BUT COMPLETELY FAILED TO STOP THE VEHICLE. THE VEHICLE ROLLED TO A STOP AND NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THE TIRES WERE CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE LINE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,800.

Air Bags
Filed Sep 12, 2016TX

I AM WRITING TO COMPLAIN THAT THE DEALER AUTONATION CHRYSLER DODGE JEEP RAM TYLER 3120 SSW LOOP 323 TYLER, TX 75701 (903) 561-2404, HAS BEEN UNABLE TO REMEDY THE OCCUPANT RESTRAINT CONTROL MODULE RECALL IN A REASONABLE TIME.

Air Bags
Filed Aug 24, 2016121,000 milesSC

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE DRIVER AND PASSENGER SIDE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WAS INVESTIGATING THE FAILURE. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS UNAVAILABLE.

Air Bags
Filed Aug 23, 2016FL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 18, 2016FL

I HAVE BEEN WAITING FOR THIS PART TO BE REPAIRED ON MY VEHICLE FOR ONE YEAR NOW. AFTER WAITING FOR SO LONG, THE PART FINALLY MAKES IT TO THE DEALER AND THE DEALER AFTER REPEATEDLY SO MANY TIMES TELLING ME THAT THEY WILL CALL ME AS SOON AS IT ARRIVES. ONE DAY I DECIDE TO STOP BY TO CHECK IF THE PART HAS ARRIVED, I FIND OUT THAT THE PART SHOWS ON THEIR SYSTEM AS IT ARRIVED 10 DAYS AGO AND NOBODY HAD THE COURTESY OF CALLING TO LET ME KNOW SO I CAN HAVE MY VEHICLE FIXED. ALL THIS HAPPENED AT THE DODGE DEALER IN NAPLES,FL.

Electrical System
Filed Aug 18, 2016CA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM FAILED, WHICH CAUSED DIFFERENT COMPONENTS SUCH AS THE DOOR LOCKS AND WINDOWS TO BECOME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REPAIRED THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE DEALER WAS ATTEMPTING TO MAKE THE CONTACT PAY A DIAGNOSTIC FEE TO HAVE THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

Suspension
Filed Aug 15, 2016138,000 milesIN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE FRONT OF THE VEHICLE BEGAN TO VIBRATE (DEATH WOBBLE). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON NUMEROUS OCCASIONS WHO DIAGNOSED THAT THE FRONT TIE RODS, STEERING COLUMN, AND OTHER PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.

Visibility/Wiper
Filed Aug 15, 2016135,000 milesND

THE HEATING AND AIR CONDITIONING SYSTEM DOES NOT PROVIDE ENOUGH AIR FLOW TO KEEP THE WINDSHIELD DEFROSTED IN THE WINTER OR REMOVE HUMIDITY IN THE SUMMER.

Air Bags
Filed Aug 12, 2016112,000 milesTX

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE AIR BAG WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 112,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/18/16*LJ UPDATED 10/19/16.*JB

Air Bags
Filed Aug 9, 2016CO

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 8, 2016CO

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Aug 8, 2016NH

I HAVE BEEN WAITING 13 MONTHS FOR THE JEEP DEALERSHIP (BONNEVILLE & SONS) TO FIX R06 NHTSA 15V-046. I CALLED WHEN I 1ST RECEIVED THE NOTICE IN JULY 2015. DECEMBER 2015 & TWICE IN THE PAST 2 WEEKS. THEY TELL ME FCA CAN'T PROVIDE ALL THE PARTS NECESSARY TO COMPLETE THE RECALL. I CAN'T IMAGINE THAT THIS IS ACCEPTABLE!

Air Bags
Filed Aug 5, 2016MT

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Aug 2, 2016230,000 milesSC

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED WITH THE KEY OUT OF THE IGNITION, THE VEHICLE STARTED ON ITS OWN. IN ADDITION, THE HAZARD LIGHTS, POWER LOCKS, AND HORN FUNCTIONED INDEPENDENTLY INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE GAUGES AND METERS DISPLAYED INCORRECT READINGS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 230,000. THE VIN WAS UNAVAILABLE.

Air Bags
Filed Aug 1, 2016FL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Electrical System
Filed Jul 19, 2016223,273 milesCA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN OVER TO START THE VEHICLE MORE THAN ONCE. THE CONTACT HAD TO WAIT A BRIEF MOMENT AND MADE SEVERAL ATTEMPTS TO FINALLY GET THE VEHICLE TO START. THE CONTACT STATED THAT THE SENTRY KEY IMMOBILIZING SYSTEM FAILED TO WORK AND WAS UNCERTAIN OF WHEN THE FAILURE WOULD OCCUR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 223,273.

Steering › Linkages › Tie Rod Assembly
Filed Jul 18, 2016125,000 milesMS

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE STEERING BECAME DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.

Unknown or Other
Filed Jul 14, 2016170,000 milesMA

MY 2004 HAS RECENTLY INTERMITTENTLY HAS BEEN SHUTTING DOWN WHILE DRIVING. I HAVE CALLED JEEP AND ASKED FOR HELP WITH DIAGNOSING WHAT IS WRONG AND THEY REFUSED. I HAVE HAD IT CHECKED SEVERAL TIMES BY MY OWN MECHANIC AND AFTER NUMEROUS REPAIRS THE PROBLEM IS STILL HAPPENING. THERE IS NO WARNING, SOUND, OR RHYME OR REASON WHEN IT HAPPENS AND IT HAPPENS IN TRAFFIC. IT IS A VERY DANGEROUS DEFFECT, WHATEVER, IT IS AND SINCE NOONE AT JEEP SEEMS TO WANT TO HELP I AM FILING A COMPLAINT FOR OTHERS WHO MAY HAVE THIS SAME TYPE OF VEHICLE TO BEWARE. THERE WAS A RECALL ON THIS YEAR VEHICLE IN 2004 BRAND NEW WHEN THE CAR CAME OUT ON THE CRANKSHAFT SENSOR WHICH DOES CAUSE INTERMITTENT STALLING BUT AGAIN JEEP WOULD NOT ASSIST ME TO DIAGNOSE IF THIS IS THE PROBLEM. IT ALWAYS HAPPEN WHILE MOVING IN TRAFFIC AGAIN WITHOUT ANY WARNING. IT IS NOT SO MUCH THAT IT STALLS - THE VEHICLE LITERALLY SHUTS DOWN. ALMOST LIKE ITS A SAFETY ISSUE!!!!!!!!!!!!!!!!!!!

Air Bags
Filed Jul 11, 201639,000 milesFL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000. PARTS DISTRIBUTION DISCONNECT.

Electrical SystemFire
Filed Jul 11, 2016100,770 milesNY

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WITHOUT WARNING, THERE WAS A CATASTROPHIC ENGINE FAILURE. THE INSTRUMENT CLUSTER WARNING INDICATORS DIMMED. IN ADDITION, THE SERVICE ENGINE WARNING LIGHT ONLY ILLUMINATED MOMENTS BEFORE THE ENGINE FAILED AND THE VEHICLE WAS UNABLE TO BE DRIVEN. WHILE DRIVING 65 MPH, ANOTHER MOTORIST ALERTED THE CONTACT THAT THE VEHICLE WAS OVERHEATING AND SMOKING. THE CONTACT WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE SERVICE ENGINE LIGHT ILLUMINATED SHORTLY BEFORE THE VEHICLE STALLED COMPLETELY AND FAILED TO RESTART. THE VEHICLE WAS TOWED TO A MECHANIC WHO DIAGNOSED THAT THERE WAS AN ENGINE FAILURE. THE CONTACT WAS ADVISED TO CHECK WITH THE MANUFACTURER OR A DEALER TO DETERMINE WHAT CAUSED THE FAILURE AND FOR A SOLUTION TO REPAIR THE VEHICLE. THE CONTACT WAS UNABLE TO DETERMINE WHO WOULD REPAIR THE VEHICLE. THE MANUFACTURER PROVIDED NO REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 100,770.

Air Bags
Filed Jul 7, 2016CA

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD

Air Bags
Filed Jul 7, 2016IN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jul 5, 2016MA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air BagsCrash
Filed Jul 1, 2016108,000 milesNC

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT'S VEHICLE SPUN OUT OF CONTROL AND CRASHED INTO TWO TELEPHONE POLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TOWED AND DEEMED DESTROYED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 108,000.

Service Brakes
Filed Jun 29, 2016163,000 milesFL

I HAVE TO REPLACE MY ROTORS EVERY 6 MONTHS TO A YEAR.AND ALSO REPLACE THE BRAKES WHY DO THEY FAIL SO OFEN

Engine
Filed Jun 29, 2016131,000 milesNC

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING AND LOST POWER IN THE MIDDLE OF THE FREEWAY. THERE WERE NO WARNING LIGHTS ILLUMINATED AND THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. THE VEHICLE WAS DIAGNOSED WITH CRANK SHAFT SENSOR FAILURE AND WAS REPAIRED. HOWEVER, LESS THAN 24 HOURS AFTER BEING REPAIRED, THE VEHICLE LOST POWER AGAIN. THE VEHICLE WAS TOWED TO A LOCAL SHOP, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS EXPERIENCING THE SAME FAILURE AS DESCRIBED IN NHTSA CAMPAIGN NUMBER: 04V112000 (ELECTRICAL SYSTEM) THE FAILURE MILEAGE WAS 131,000.

Air Bags
Filed Jun 24, 2016WA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 23, 2016SC

I HAD AN APPOINTMENT AT A JEEP DEALERSHIP IN NORTH CHARLESTON ON JUNE 3, 2016 TO GET THE SAFETY RECALL R60 / NHTSA 15V-673 FIXED. AFTER HAVING MY JEEP THERE ALL DAY THEY INFORMED ME THEY DID NOT HAVE THE PARTS AND I WOULD HAVE TO BRING IT BACK WHEN THEY HAVE THE PARTS. I LOST A WHOLE DAY OF PAY FOR A SCHEDULED APPOINTMENT AND THE ISSUE WAS NOT TAKEN CARE OF BECAUSE THEY DID NOT HAVE THE PARTS. AS OF TODAY 06/23/2016 I HAVE NOT BEEN CONTACTED TO INFORM ME IF OR WHEN THIS ISSUE WILL BE FIXED.

Air Bags
Filed Jun 21, 2016SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REMEDY WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 14, 2016NJ

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Jun 10, 2016160,000 milesTN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S DOOR LOCK SYSTEM FAILED, WHICH CAUSED THE INSTRUMENT PANEL, INTERIOR LIGHTING, AND BRAKE LIGHTING SYSTEMS TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 160,000.

Air Bags
Filed Jun 9, 2016MN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Jun 8, 2016ID

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jun 7, 2016CA

THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE ON MY VEHICLE MAY EXPERIENCE A FRONT AIRBAG AND/OR SEATBELT PRETENSIONER INADVERTENT DEPLOYMENT.

Air Bags
Filed Jun 2, 2016NY

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) WAS RECEIVED IN DECEMBER OF 2015. AFTER CONTACTING THE DEALER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Jun 1, 2016GA

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR AIRBAG RECALL NOTICE. *SMD

Air Bags
Filed Jun 1, 2016GA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 ( AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Air Bags
Filed Jun 1, 2016FL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed May 30, 2016GA

I RECEIVED THE SAFETY RECALL NOTICES FROM FCA IN NOVEMBER 2015 AND MAY 2016. TO REPLACE THE AIRBAGS. ABSOLUTELY NOTHING HAS BEEN DONE BY FCA (FIAT CHRYSLER AUTOMOBILES)OR METRO ATLANTA CHRYSLER DEALERS TO REMEDY THE PROBLEM. THEY SAY PARTS ARE NOT AVAILABLE AND CAN OFFER NO TIMELIME FOR REPLACEMENT.. I HAVE CALLED FCA TWICE ABOUT THIS. AT THIS POINT, WHAT ARE MY LEGAL OPTIONS FOR REPLACEMENT OF THE DEFECTIVE AIRBAGS IN MY VEHICLE?

Air Bags
Filed May 27, 2016VA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 25, 2016GA

TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed May 25, 2016TX

I RECEIVED THE NOTICE THAT MY CAR NEEDED TO BE TAKEN TO THE DEALER AND THE ORC REPAIRED. OUR LOCAL DODGE CHRYSLER JEEP DEALERSHIP SAID THEY COULD NOT GET THE PART. I CALLED THE 800 NUMBER FOR VEHICLE SAFETY HOTLINE AND HAD TO LEAVE A MESSAGE. NO ONE HAS CALLED ME BACK IN OVER 10 DAYS. WHAT AM I SUPPOSED TO DO TO GET THIS FIXED?

Seats
Filed May 23, 20162,000,000 milesTN

I JUST TOOK MY VEHICLE IN TO OUR LOCAL DEALERSHIP AND THEY TELL ME THEY CAN NOT "FIX" OR REPAIR THE HEATED SEAT ISSUE BECAUSE THEY MAY RIP THE SEATS. REALLY? OH AND THAT THEY WILL NOT BE RESPONSIBLE IF THEY DO. . .

Unknown or Other
Filed May 21, 2016GA

FCA RECALL R60/NHTSA 15V-673 AFTER I GOT THE MAIL ON MAY 10, I IMMEDIATELY CALLED THE DEALER HENDRICK CHRYSLER DODGE JEEP RAM AT DULUTH GA. I WAS TOLD THE PART WOULD BE AVAILABLE IN ONE DAY, SO I SCHEDULED AN APPOINTMENT ON MAY 14. ON MAY 14, I GOT UP AT 8AM AND DROVE MORE THAN 30 MILES FOR THIS RECALL SERVICE. I WAITED AT THE DEALER PLACE FOR MORE THAN 2 HOURS BEFORE THEY TOLD ME THAT THE PARTS WAS NOT AVAILABLE. THEY TOLD ME THEY WOULD CALL ME WHEN THE PART WAS GOING TO BE IN STOCK WITHIN 3-5 DAYS, HOWEVER THEY NEVER CALLED ME UNTIL I CALLED THEM ON MAY 20. I RESCHEDULE THE SECOND APPOINTMENT WITH THEM ON MAY 20 FOR 9AM. I GOT UP EARLY AND DROVE THAT FAR TO THERE, AND THE ONLY THING I COULD FIND AFTER SPENDING ANOTHER 2 HOURS IS THAT THEY TOLD ME THE PART THEY HAVE IS NOT THE RIGHT ONE. I FEEL VERY FRUSTRATED ABOUT THIS RECALL SERVICE AND I AM DOUBTING ABOUT THE QUALITY OF THE SERVICE FROM THE FCA DEALER. I WOULD NOT BELIEVE A DEALER WHO SHOULD MAKE A MISTAKE JUST ON ORDERING THE RECALL PART, WOULD GET THIS RECALL SERVICE DONE RIGHT.

Air Bags
Filed May 19, 2016FL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Air BagsCrashFire1 killed
Filed May 18, 2016138,000 milesNY

MY SON WAS INVOLVED IN AN UNEXPLAINED CAR ACCIDENT ON 9/26/15 IN OUR 2004 JEEP GRAND CHEROKEE. THE CRASH RESULTED IN EXTENSIVE PHYSICAL AND FIRE DAMAGE TO THE VEHICLE AND THE LOSS OF MY SON'S LIFE. IT WAS A BEAUTIFUL SUNNY DAY AND THE CAUSE REMAINS UNKNOWN. SHORTLY AFTER I RECEIVED NOTICE THAT HIS VEHICLE WAS INVOLVED IN RECALL R60 FOR UNINTENDED AIR BAG DEPLOYMENT WHICH COULD RESULT IN A CRASH. MY SON WAS A NEW DRIVER AND ANYTHING COULD HAVE HAPPENED. I HAVE CONTACTED CHRYSLER WHO INFORMS ME SINCE THE VEHICLE WAS TOTALLED AND DISPOSED OF PRIOR TO THE RECALL THEY CAN NOT HELP ME AND I MUST CONTACT THE SUBROGATION DEPARTMENT TO TRY TO GET MY INSURANCE COMPANY'S MONEY BACK. THIS IS NOT MY CONCERN THOUGH I HAVE NOTIFIED MY INSURANCE COMPANY. I'M ANGRY THAT THIS MAY BE THE REASON MY SON IS NO LONGER WITH ME AND ALL I GET IS A SO SORRY, THE CAR IS GONE, WE CAN'T HELP YOU. WELL SO IS MY SON. ..UPDATED 12/11/17 *BF *CN

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →