Page 16 of 26 · complaints 751–800 of 1,295

2004 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Wheels
Filed Jul 16, 2009106,000 milesMI

WHILE DRIVING WHEEL FALL OFF BECAUSE THE LUGS BROKE OFF THE WHEEL BEARING. *TR

Seats
Filed Jul 14, 200965,000 milesIN

MY FRONT DRIVER SIDE SEAT OF MY 2004 JEEP GRAND CHEROKEE HAS BROKEN TWICE SINCE I HAVE OWNED IT. THE METAL LITERALLY SNAPPING. I HAVE BEEN READING SITES ON THE INTERNET AND THIS APPEARS TO BE AN EXTREMELY COMMON OCCURRENCE. IT MAKES ME WONDER IF IT JUST BREAKS DUE TO EVERY DAY DRIVING WHAT WOULD HAPPEN IN A CRASH?

Visibility › Defroster/Defogger/Hvac System
Filed Jun 30, 200970,000 milesIL

HEATING AND A/C MALFUNCTION, BLEND DOOR ACTUATOR BROKE, MESSES WITH THE FLOW OF THE HEAT AND AIR. I'VE HEARD IT HAPPENS TO ALL THESE JEEPS. *TR

Power Train › Automatic TransmissionCrash1 injured
Filed Jun 27, 200954,351 milesWV

MY HUSBAND FORGOT HIS KEYS SO I SHIFTED TO PARK AND EXITED THE VEHICLE AND LEFT IT RUNNING BECAUSE I WAS ONLY GOING TO BE OUT A FEW SECONDS. I EXITED THE VEHICLE AND IT SHIFTED TO INTO GEAR AND TOOK OFF KNOCKING ME DOWN AND RUNNING OVER ME BEFORE HITTING A TRUCK THAT STOPPED IT. I WAS HOSPITALIZED FOR THREE DAYS WITH MY INJURIES. *TR

Seats
Filed Jun 15, 200965,000 milesMD

2004 JEEP GRAND CHEROKEE, THE DRIVER'S SEAT PIVOT POST ON 3 OCCASIONS HAVE BROKEN. 2 OF THE OCCURRENCES HAPPENED WHILE BRAKING AND 1 WHILE LEANING BACK TO REMOVED ITEMS FROM MY REAR PACKETS. THE 1ST TWO WERE REPAIRED VIA SPOT WELDS AFTER THE THIRD I HAD TO REPLACE LOWER SECTION OF THE SEAT. *TR

Engine and Engine Cooling › Engine
Filed Jun 8, 200952,000 milesCA

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL SPORADICALLY WHILE DRIVING VARIOUS SPEEDS. WHEN THE VEHICLE IS STOPPED, IT WOULD HESITATE WHEN ATTEMPTING TO ACCELERATE. IN ADDITION, THE CHECK ENGINE WARNING LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 52,000.

Seats
Filed Jun 2, 200998,000 milesPA

2004 JEEP GRAND CHEROKEE LAREDO -- FRONT SEAT BRACKET/RAIL BROKEN/SNAPPED OFF--THIS CREATED A SAFETY SITUATION WITH SEAT NOT SECURE--RAISES QUESTIONS AS TO WHAT WOULD HAVE HAPPENED IF IN ACCIDENT AND SEAT BROKE LOOSE. *TR

Air BagsCrash1 injured
Filed May 14, 200962,000 milesGA

AFTER LOSING POWER STEERING VEHICLE COLLIDED WITH A GUARD RAIL. AIR BAGS FAILED TO DEPLOY IN THE FRONTAL/SIDE COLLISION PRIOR TO A HEAD ON COLLISION INTO A MEDIAN/DITCH AND A ROLL OVER IN A 2004 JEEP GRAND CHEROKEE. VEHICLE WAS TOTALED SO NOTHING WAS DONE TO REPAIR. CONSEQUENCES WERE A TOTALED VEHICLE, LOSS OF PERSONAL PROPERTY AND SEVERE BODILY DAMAGE TO DRIVER RESULTING IN BRAIN CONTUSIONS AND HEMATOMAS, A 7 IN GASH ON FOREHEAD AND NECK SURGERY TO CORRECT TWO DISC THAT WERE CRUSHING SPINAL CORD INTO A "Z" SHAPE> *TR

Seats
Filed May 11, 200980,000 milesIA

METAL SEAT BRACKET THAT HOLDS DRIVER'S SEAT TO FLOOR ON MY 2002 AND MY 2004 JEEP GRAND CHEROKEES BROKE. SEATS ARE NOW DETACHED FROM THE FLOOR AND ROCK BACK AND FORTH. *TR

Seats
Filed Apr 24, 200975,000 milesIA

DRIVER'S SIDE SEAT BRACKET BROKEN ON MY 2004 JEEP GRAND CHEROKEE. AFTER RESEARCHING ON THE INTERNET, IT SEEMS THAT IT IS A COMMON PROBLEM WITH GRAND CHEROKEES. THERE IS A STEEL TUBE THAT GOES FROM SIDE TO SIDE THAT IS ENTIRELY TOO THIN AND IT SHEARS OFF AT THE BRACKET. IT WAS NOT INVOLVED IN ANY ACCIDENT, IT JUST BREAKS FROM NORMAL USE, WHICH FOR A SEAT BRACKET, SHOULD NOT HAPPEN. I FIXED IT ONCE LAST SUMMER AND NOW ANOTHER PART IS BROKEN. THE SEAT IS NOW BASICALLY A ROCKING CHAIR AND IF I WERE TO GET IN A CRASH, THERE IS NO DOUBT IN MY MIND THAT THE BRACKET WOULD FAIL FURTHER AND POSSIBLY CAUSE SERIOUS INJURY. *TR

Visibility › Power Window Devices and Controls
Filed Apr 20, 2009239 milesFL

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. EVER SINCE THE VEHICLE WAS PURCHASED, THE CONTACT HAS EXPERIENCED SEVERAL FAILURES WITH THE WINDOWS. WHEN PROCEEDING TO ROLL DOWN THE FRONT PASSENGER SIDE WINDOW, IT DROPS DOWN INTO THE DOOR JAM. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DETERMINED THAT THE REGULATOR ASSEMBLY FAILED. THE WINDOW WAS REPAIRED AT THE COST OF $450. WHILE DRIVING 25 MPH, THE REAR DRIVER'S SIDE WINDOW ALSO DROPPED DOWN INTO THE DOOR JAM. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY DETERMINED THAT THE REGULATOR ASSEMBLY FAILED AGAIN. THE WINDOW WAS REPAIRED AT THE COST OF $106.50. ONE YEAR LATER, WHILE DRIVING 65 MPH, THE DRIVER'S SIDE WINDOW DROPPED DOWN INTO THE DOOR JAM. THE VEHICLE WAS TAKEN TO THE DEALER AND IS IN THE PROCESS OF BEING REPAIRED. IN ADDITION, WHEN THE CONTACT OPENED THE SUNROOF, SHE WAS UNABLE TO CLOSE IT BACK. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE MOTOR FAILED. THE VEHICLE WAS REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 239 AND CURRENT MILEAGE WAS 20,230.

Seats
Filed Apr 20, 200960,000 milesAL

DRIVERS SEAT BRAKES AT BOTTOM AND THEN SEAT FRAME BRAKES. IT IS NOW LIKE YOU ARE DRIVING IN A ROCKING CHAIR. JEEP KNOWS ABOUT THIS PROBLEM, SOME SEATS HAVE BROKEN AWAY. THIS IS A VERY UNSAFE CONDITION. *TR

Visibility
Filed Apr 14, 2009NH

I HAVE A DIGITAL DUAL CLIMATE ZONE IN MY VEHICLE. RECENTLY THE HEAT STARTED TO WORK ONLY ON ONE SIDE (DRIVERS) AND NOT THE PASSENGERS. AFTER RESEARCHING THE ISSUE, IT LOOKS LIKE THERE IS SYSTEMIC PROBLEM WITH THE MECHANICAL RECIRCULATION AND VENTILATION DOORS FOR THE HEATING/COOLING SYSTEM AS I FOUND MANY COMPLAINTS ONLINE WITH MANY WHO HAVE HAD THE SAME ISSUE. IN ADDITION, I CALLED A DEALERSHIP WITH THE PROBLEM CODES THAT I GOT FROM RUNNING A DIAGNOSTIC TEST VIA THE HEATING/COOLING CONTROL PANEL AND THE DEALERSHIP ALSO TOLD ME THIS IS A VERY COMMON ISSUE AND THAT IT WOULD COST A MINIMUM OF $800 TO FIX. THE PRICE TO REPAIR WAS CONSISTENT WITH WHAT OTHERS WERE SAYING DURING MY RESEARCH. THIS IS A SAFETY ISSUE AS IF I HAVE NOT HEAT I CAN NOT DEFROST MY WINDOWS IN THE WINTER. *TR

Visibility
Filed Apr 13, 200945,000 milesIA

HEATER BLEND DOORS DO NOT FUNCTION. PERMANENTLY STUCK ON NO DEFROST. *TR

Fuel System, Gasoline
Filed Apr 6, 200988,030 milesRI

I GOT A 2004 JEEP GRAND CHEROKEE LAREDO 6CYL AND HAVING A FEW ISSUES ONE IS THE #6 KEEPS SAYING BAD INJECTOR CAR SKIPS AND STALLS BEEN IN THE SHOP 4 TIMES IN LAST MONTH REPLACES #6 FUEL INJECTOR AND THE THROTTLE POSITIONS SWITCH AND ALL SPARKPLUGS AND NOW GOING BACK TO SHOP CHECK ENGINE LIGHT ON SAME CODE AGAIN GETTING COSTLY THEN THE WIRES ON WINDOW HAS TO BE FIXED 2 TIMES AND COST FROM MY POCKET AGAIN. *TR

Visibility › Power Window Devices and Controls
Filed Apr 2, 2009MI

I BOUGHT MY 2004 JEEP GRAND CHEROKEE IN 2006 (2ND OWNER) SINCE THEN I HAVE REPLACED THE DRIVER'S SIDE FRONT WINDOW REGULATOR ($400) AND NOW THE PASSENGER FRONT NEEDS TO BE REPLACED...I HAVE A RUBBER SCRAPER STUCK IN IT TO KEEP THE GLASS UP UNTIL A RECALL IS MADE. *TR

Vehicle Speed ControlCrash1 injured
Filed Mar 29, 200957,400 milesCA

UNINTENDED ACCELERATION OF 2004 V8 JEEP GRAND CHEROKEE, WHEN SHIFTING THE GEAR TO PARK FROM NEUTRAL, AFTER THE VEHICLE HAD COME TO A STOP, THE CAR ACCELERATED AND SHOT THOUGH A FENCE WITH THE FOOT WAS STILL PRESSED HARD ON THE BRAKE BUT THE ENGINE ACCELERATED AND STOPPED AFTER HITTING A TREE STUMP MISSING THE HOUSE. *TR

Visibility
Filed Mar 23, 200943,000 milesNC

THE EVENT OCCURRED AS I WAS BACKING OUT OF MY DRIVEWAY. MY REAR VIEW MIRROR WAS OUT OF VIEW AND I WENT TO ADJUST IT. I REMEMBERED THE WINDOW MOTOR ON THE DRIVERS SIDE HAD A SHORT SO I WENT TO ADJUST IT MANUALLY. AS I PUT SLIGHT PRESSURE ON THE MIRROR THE WHOLE THING FOLDED BACK. I FIGURED IT WAS OKAY SEEING AS THEY WERE DESIGNED TO FOLD BACK, BUT WHEN I PUT THEM BACK IN PLACE, THEY DID NOT STAY. NOW, AS I DRIVE DOWN THE ROAD, THE MIRRORS FOLD THEMSELVES IN WITHOUT WARNING AND IT IS MAKING ME VERY WORRIED THAT I CANNOT SEE OUT OF MY MIRROR. *TR

Electrical System
Filed Mar 20, 200992,000 milesIN

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHEN THE CONTACT STARTED THE VEHICLE, SHE NOTICED THAT ALL OF THE INTERIOR LIGHTING ILLUMINATED. WHEN SHE TURNED OFF THE LIGHTS, ALL OF THE ILLUMINATED EQUIPMENT FAILED, INCLUDING THE POWER WINDOWS AND LOCKS. THE FAILURE PREVENTS THE CONTACT FROM VIEWING THE INSTRUMENT PANEL, WHICH MAKES IT IMPOSSIBLE TO VIEW THE SPEEDOMETER AND FUEL GAUGE WHILE DRIVING AT NIGHT. THE VEHICLE HAS NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT NO COMPENSATION WOULD BE OFFERED BECAUSE THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 92,000 AND CURRENT MILEAGE WAS 100,000.

Power TrainCrash1 injured
Filed Mar 19, 200957,000 milesCA

MY JEEP GRAND CHEROKEE 2004 ACCELERATED WHEN I BRAKED IN THE PARKING LOT. THE JEEP ACCELERATED AND LURCHED INTO A FENCE AND INTO THE YARD ON THE OTHER SIDE, WHEN MY FOOT WAS ON THE BRAKE. THE CAR WAS OUT OF CONTROL AND STOPPED WHEN IT HIT A STUMP IN THE YARD. *TR

Electrical System › Horn
Filed Mar 19, 2009FL

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE DOES NOT HAVE AIR BAGS AND THE HORN DOES NOT SOUND. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC, WHO STATED THAT THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH. THE DEALER FROM WHERE THE VEHICLE WAS PURCHASED WOULD NOT ASSIST WITH ANY REPAIRS. THE CONTACT WAS CONCERNED WITH THE SAFETY OF THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE UNKNOWN. UPDATED 04-14-09 *BF THE CONSUMER STATED THE AIR NAG LIGHT WAS ON THE DAY SHE TEST DROVE THE VEHICLE. UPDATED 04/16/09.*JB

Visibility
Filed Mar 17, 200970,285 milesNC

IN COLD WEATHER,WHILE USING THE WINDSHIELD DEFROSTER,THE HOT AIR NEEDED TO KEEP FROST OFF WINDSHIELD SUDDENLY CHANGES TO COLD AIR ON ITS OWN. THIS IS VERY AGGRAVATING, AND POSES A GREAT DANGER IN NOT KEEPING THE WINDSHIELD CLEAR. THIS HAPPENS VERY FREQUENTLY. THE DEALERSHIP CAN MAKE A REPAIR, BUT THE COST IS PROHIBITIVE. *TR

Equipment › Appliance › Air Conditioner
Filed Mar 13, 200986,009 milesCA

3RD FAILURE OF CLIMATE CONTROL SYSTEM INSIDE VEHICLE CONTROLLING A/C, HEAT, VENTS, ETC. HAVE PAID A TOTAL OF $3119 TO HAVE IT REPAIRED WITH NEW OEM CHRYSLER REPLACEMENT PARTS BY CERTIFIED MECHANICS. THE SAME FAILURE CONTINUES TO OCCUR WHERE THE CLIMATE CONTROL "BLEND DOORS" BREAK IN THEIR PLASTIC HOUSING CAUSING THE DOORS TO MOVE INDEPENDENT OF THE COMPUTER CONTROL SIGNALS. IN THE WINTER, COLD AIR WILL BLOW REGARDLESS OF SETTING, AND IN THE SUMMER HOT AIR BLOWS - ALSO REGARDLESS OF SETTING. THIS LATEST FAILURE OCCURRED OUTSIDE OF THE WARRANTY. IT WAS ALREADY FIXED ONCE WITHIN WARRANTY PERIOD BEFORE 2 SUBSEQUENT FAILURES. DEALER REPS INFORMED ME THAT 80+% OF VEHICLES WITH DUAL CLIMATE CONTROL OPTION HAVE THIS PROBLEM. I HAVE OWNED A 2000 AND 2005 GRAND CHEROKEES AND HAVE ALSO EXPERIENCED THE SAME ISSUE WITH BOTH VEHICLES. *TR

Steering › Gear Box (other Than Rack and Pinion)
Filed Mar 9, 200941,000 milesID

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL BECOMES VERY DIFFICULT TO STEER AND LOCKS UP FOR 5- 10 SECONDS. THE FAILURE OCCURS INTERMITTENTLY. THE DEALER IS NOT TAKING RESPONSIBILITY FOR REPAIRING THE VEHICLE. THROUGH RESEARCH, THE CONTACT DISCOVERED NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)); HOWEVER, THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. HE BELIEVES IT SHOULD BE REPAIRED UNDER THE RECALL BECAUSE IT IS EXPERIENCING THE SAME DEFECTS. THE FAILURE MILEAGE WAS 41,000 AND CURRENT MILEAGE WAS 46,000. UPDATED 4/14/09 *CN UPDATED 04/17/09.*JB

Seats › Front Assembly › Seat Heater/CoolerFire
Filed Mar 6, 2009CT

2004 JEEP GRAND CHEROKEE WAS DAMAGED BY A FIRE DUE TO THE SAFETY RECALL F17. *NJ THE CONSUMER STATED THE DAY HE PICKED THE VEHICLE UP, THE SEATS WERE STILL NOT FUNCTIONING PROPERLY DUE TO THE FIRE DAMAGE TO THE WIRING AND MODULE. THE DRIVERS SEAT WAS NOT REASSEMBLED CORRECTLY AND THE LUMBAR SUPPORT HIT THE CONSUMER IN THE CENTER OF HIS BACK. AFTER A CLOSE EXAMINATION AT A LOCAL REPAIR SHOP, THE CONSUMER WAS TOLD THERE WAS NO EVIDENCE THE PASSENGER SEAT RECALL WAS EVER ADDRESSED. THE FOLLOWING MORNING, THE BATTERY WAS DEAD, THE PARKING AND SIGNAL LIGHTS CONTINUED TO BURN OUT AND PERIODICALLY THE DASH LIGHTS AND POWER WINDOWS DID NOT WORK. IT WAS DETERMINED THAT BOTH SEATS HAD ADDITIONAL FIRES AND INTERNAL HEAT DAMAGE. *JB

Vehicle Speed ControlCrash
Filed Mar 6, 200980,000 milesWI

MY WIFE WAS PULLING INTO A PARKING SPOT WHEN OUR 2004 JEEP GRAND CHEROKEE LAREDO'S ENGINE SUDDENLY RACED AND THEN THE JEEP LEAPT FORWARD WITH GREAT FORCE AS SHE BRAKED. NO MORE THAT 3 FEET AWAY WAS A CONCRETE PLANTER THAT STOPPED THE JEEP. NO AMOUNT OF PRESSURE ON THE BRAKE PEDAL WOULD STOP THIS RAPID ACCELERATION. THERE WAS $4208 IN DAMAGES TO THE JEEP. *TR

Seats
Filed Mar 5, 2009105,000 milesNY

SEAT TRACK FOR 2004 JEEP GRAND CHEROKEE CRACKED, CAUSING SEAT TO MOVE IN A RECLINING FASHION WITHOUT THE SEAT ACTUALLY RECLINING. *TR

Seats
Filed Mar 3, 2009109,000 milesIA

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT SLIGHTLY RECLINED THE FRONT DRIVER'S SEAT AND THE SEAT FRAME FRACTURED. THE SEAT COULD HAVE COMPLETELY FAILED WHILE DRIVING, THUS INCREASING THE RISK OF A CRASH. THE DEALER STATED THAT HE WOULD BE RESPONSIBLE FOR REPLACING THE SEAT FRAME. THE REPAIR WOULD COST $600. THE CONTACT IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 109,000.

Power Train › Automatic Transmission
Filed Feb 25, 2009120,000 milesTX

TORQUE CONVERTER WORE OUT OR WENT OUT CAUSING TRANSMISSION DAMAGE. NOTICED VEHICLE STALLED AND JERKED WHEN TRYING TO ACCELERATE AFTER SLOWING DOWN AND/OR STOPPING. INITIAL THOUGHT VEHICLE NEEDED A TUNE-UP, BUT PROBLEM EXISTED AFTERWARDS. TORQUE CONVERTER WARPAGE CAUSED TRANSMISSION FLUID TO LEAK WHICH LEAD TO DAMAGES TO TRANSMISSION. ADDED TRANSMISSION FLUID AT ONE POINT , RAN WELL FOR A WHILE THEN PROBLEM RETURNED. VERY EXPENSIVE TO REPAIR. *TR

Visibility
Filed Feb 24, 200942,000 milesIL

HVAC AUTO TEMPERATURE SYSTEM FAILS TO MAINTAIN/SUSTAIN HEAT/COLD. OCCURS CONSTANTLY WHEN DRIVEN. FAILS TO KEEP WINDSHIELD FREE OF FOG/ICE WHICH IMPAIRS VISION. NOT SAFE TO DRIVE. *TR

Engine and Engine Cooling › Exhaust System
Filed Feb 22, 200950 milesAR

MY JEEP RUNS HOT EVEN IF I DRIVE IT TWO BLOCKS. I HAVE CALL CHRYSLER SEVERAL TIME A DAY AND NO ONE IS HELPING ME WITH THE PROBLEM. THEY KEEP TELLING ME TO BRING IT IN SO THEY CAN CHECK IT OUT AND I KEEP TELLING THEM THAT I CAN'T DRIVE IT. I HAVE TOLD THEM THAT I CAN'T OR WANT PAY FOR SOMETHING THAT'S NOT WORKING. I NEED HELP NOW... *TR

Electrical System
Filed Feb 17, 200955,300 milesWA

DRIVERS' DOOR CONTROLS FOR WINDOWS, LOCKS, QUIT. COURTESY LIGHTS DID NOT TURN OFF. TOOK TO DEALERSHIP. FOUND WIRES BROKEN, IN BOOT, COMING FROM FRAME TO DOOR. HAD TO PAY FOR REPAIRS. *TR

Electrical System
Filed Feb 8, 200950,000 milesCA

2004 JEEP GR CHEROKEE STALLS BRIEFLY, INITIALLY ABOVE 60 MPH BUT BECOMING MORE FREQUENT AND NOW FROM 40 MPH. DEALER (MOOTHART JEEP/CERRITOS DODGE) HAS INSPECTED BUT FINDS NO "FAULT CODES" AND AS A RESULT TAKES NO ACTION. THEY AND CHRYSLER 800 LINE'S ANSWER IS 'WAIT FOR IT TO QUIT COMPLETELY AND TOW IT IN". GOING ON FOR FOUR PLUS MONTHS WITH NO ANSWER IN SIGHT. *TR

Seats
Filed Jan 30, 200966,800 milesPA

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS IDLING AT A TRAFFIC LIGHT, THE CONTACT SMELLED SOMETHING BURNING AND ROLLED DOWN THE WINDOW. HE NOTICED THAT THE ODOR WAS NOT COMING FROM OUTSIDE OF HIS VEHICLE, SO HE CONTINUED TO DRIVE. APPROXIMATELY 30 SECONDS LATER, HE FELT A BURNING SENSATION ON HIS LOWER BACK. HE PULLED INTO A PARKING LOT AND OBSERVED A HOLE IN THE DRIVER'S SEAT SURROUNDED BY AN ORANGE RING. THERE WAS A CHARRED MARK ON HIS LEATHER BELT AND THE SEAT WAS SMOKING. THE DEALER AND THE MANUFACTURER WERE NOT NOTIFIED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE CURRENT AND FAILURE MILEAGES WERE 66,800. UPDATED 04-17-09 UPDATED 04/20/09.*JB

Visibility › Defroster/Defogger/Hvac System
Filed Jan 26, 2009100,000 milesMN

THE DOOR BLEND AND ACTUATORS HAVE FAILED ON MY JEEP. MIDDLE OF WINTER AND MY PASSENGER HAS TO SIT IN A VEHICLE WITH COLD AIR BLOWING ON THEM. *TR

Structure
Filed Jan 22, 200918,000 milesOH

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE REGARDING THE WEATHER STRIPPING COMPONENT ON THE WINDOWS. THE VEHICLE WAS REPAIRED, BUT SHE LATER DISCOVERED THAT THE WEATHER STRIPPING WAS RUSTING ON ALL FOUR WINDOWS AND DOORS. THE DEALER COULD NOT ASSIST BECAUSE THE RECALL REPAIR WAS PREVIOUSLY PERFORMED AND COULD NOT BE MADE UNDER WARRANTY. THE NHTSA CAMPAIGN ID NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 18,000 AND CURRENT MILEAGE WAS 35,000. UPDATED 02-23-09 *BF UPDATED 02/24/09. *JB

Exterior Lighting
Filed Jan 15, 2009VA

I RECENTLY PURCHASED A 2004 JEEP GRAND CHEROKEE AND NOTICED THE RIGHT TAIL LIGHT WAS OUT. IT WAS REPAIRED AND THEN WENT OUT AGAIN RECENTLY. IT IS NOT THE BULB! MY FATHER ALSO HAS A JEEP GRAND CHEROKEE AND HE TOO HAS A TAIL LIGHT THAT DOESN'T WORK ON A CONSISTENT BASIS. I HAVE SINCE BEGUN TO NOTICE THAT THERE ARE MANY OTHER JEEPS WITH DRIVING AROUND WITH TAIL LIGHTS OUT. I AM WONDERING IF IT IS SOME KIND OF MANUFACTURING FLAW IN THE LIGHT OR THE WIRING SYSTEM. I WOULD GREATLY APPRECIATE YOUR ASSISTANCE IN RESEARCHING THE MATTER. I AM AFRAID I AM GOING TO GET A TICKET FOR A PROBLEM THAT I BELIEVE TO BE FIXED WHEN THE THING GOES OUT AGAIN. *TR

Visibility
Filed Jan 13, 200990,000 milesIL

SEVERAL 1999-2004 JEEP GRAND CHEROKEES THAT I HAVE OWNED (I HAVE HAD 4) HAD THEIR BLENDER DOORS MALFUNCTION. THIS RESULTS IN A $1600 FEE TO HAVE THE HEAT/COOLING VENTS REPAIRED SO YOU CAN GET AC OR HEAT. IT IS A CHRONIC JEEP PROBLEM THAT DESERVES A RECALL AS IT HAPPENS TO EVERYONE'S JEEPS IT SEEMS. I HAVE A CURRENT 2004 MODEL WHERE ALL THREE SEPARATE BLENDER DOORS ARE BROKEN RESULTING IN NO HEAT OR COOLING. *TR

Visibility
Filed Jan 11, 200948,000 milesOR

HEATER SPORADICALLY WORKS (BLOWS COLD AIR AND DEFROSTER DOESN'T WORK) IN MY 2004 GRAND JEEP CHEROKEE OVERLAND. PROBLEM USUALLY SELF CORRECTS AFTER SEVERAL HOURS OF DRIVING. DEALER STATES IT IS LIKELY A BLENDER DOOR PROBLEM, BUT WILL NOT FIX UNDER MY BUMPER TO BUMPER EXTENDED CHRYSLER WARRANTY UNTIL THE PROBLEM PRESENTS ITSELF IN THE DEALERS POSSESSION. SO FAR, THEY CLAIM IT HAS NOT PRESENTED ITSELF DESPITE SEVERAL TRIPS TO DEALER. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jan 8, 200942,000 milesIL

JEEP GRAND CHEROKEE LIMITED 2004- HEAT NOT WORKING PROPERLY DUE TO BLEND DOOR MISFUNCTIONING. SPENT $1200 AT JEEP/CHRYSLER DEALERSHIP TO FIX AND LESS THAN ONE WINTER LATER IT IS BROKEN AGAIN. EVEN REPLACED ALL PARTS T-WORKING AND NON WORKING PARTS. THIS IS A MAJOR PROBLEM WITH JEEP AND THIS SHOULD BE MADE A RECALL. THOUSANDS OF OTHERS ARE IN OUR SAME BOAT AND THERE ARE FORUM SET UP JUST ON THIS ISSUE. THIS IS TOO MUCH MONEY TO SPEND EVERY WINTER ON THE SAME MALFUNCTION! DROVE LESS THAN 10,000 MILES IN 12 MONTHS ON MY VEHICLE. THIS SHOULD NOT HAVE RECURRED. *TR

Structure › Body › Hood › Hinge and Attachments
Filed Jan 2, 200926,225 milesCT

I LIFTED THE HOOD TO CHECK THE WASHER FLUID LEVEL. AS I TURNED TO PICK UP THE REFILL BOTTLE TO FILL THE CAR'S WASHER BOTTLE THE HOOD FELL ON ITS OWN. HAD MY HANDS OR HEAD STILL BEEN UNDER THE HOOD I WOULD HAVE SUSTAINED SIGNIFICANT INJURIES. THE HOOD STRUTS NOW FAIL EVERY TIME AND I HAVE TO USE A STICK TO HOLD THE HOOD UP. I WENT TO ACTION MOTORS (JEEP DEALERSHIP IN DANBURY, CT) ON 1/2/09 AND DISCUSSED WITH SERVICE MANAGERS. THEY SAID FAILURE OF THE HOOD STRUTS IS EXPECTED AND IS COMMON - ESPECIALLY IN COLD WEATHER. IN FACT, THEY TOLD ME THEIR SERVICE POLICY FOR ALL MECHANICS IS TO INSTALL A VICE GRIP ON ALL GRAND CHEROKEES HOOD STRUTS BEFORE ANY WORK BEGINS -- EVEN IF THE OWNER HAS NOT REPORTED THIS ISSUE. FAILURES OCCURRED TOO OFTEN TO ALLOW THEIR PEOPLE TO WORK UNDER THE HOOD WITHOUT THE VICE GRIP IN PLACE. WHILE THEY MAY HAVE ADVANCE KNOWLEDGE OF THIS HAZARDOUS ISSUE, MOST CAR OWNERS DO NOT. I ASKED IF JEEP HAD A RECALL ON THIS ISSUE AND WAS TOLD "NO." MY CAR IS ONLY 4 YEARS OLD. *TR

Service Brakes, Hydraulic
Filed Jan 2, 200925,100 milesCT

ABOUT 3,000 MILES AGO THE BRAKES BEGAN TO PULSE WHEN APPLIED DURING HIGHWAY TRIPS. THIS GREW WORSE AS TIME WENT ON. NOW THEY PULSE EVEN IN THE COLD WEATHER IN DECEMBER IN CT DURING SHORT TRIPS (2-3 MILES). WHEN THEY PULSE, THE STEERING WHEEL SHAKES BADLY (AS DOES THE WHOLE VEHICLE) ESPECIALLY AT HIGHER SPEEDS AND ON LONGER TRIPS. I WILL NO LONGER ALLOW MY WIFE TO DRIVE IT ON HIGHWAYS. TODAY I WENT TO ACTION MOTORS (JEEP DEALERSHIP IN DANBURY, CT) AND DISCUSSED THE ISSUE WITH TWO SERVICE MANAGERS. I WAS TOLD THAT THIS WAS "NORMAL" AND THAT WHEN BRAKES GET "HOT' THEY OVERHEAT THE ROTORS AND THE ROTORS WARP. ACTION MOTORS WANTED TO REPLACE THE ROTORS AT MY COST. THEY SAID THERE WAS NO JEEP RECALL ON THE ISSUE. I MENTIONED THAT THIS WAS THE IDENTICAL ISSUE THAT JEEP GRAND CHEROKEES HAD IN 1999 THROUGH 2003 AND WHY DID I HAVE TO PAY FOR THE DEFECTIVE DESIGN (DOES JEEP NOT REALIZE THAT BRAKES GET HOT WHEN THEY ARE USED). THEY TOLD ME THE ONLY REASON THAT JEEP OFFERED FREE REPAIR TO THOSE MODEL YEARS WAS THAT IT WAS A RESULT OF A "LAW SUIT" AGAINST JEEP. THEY ALSO TRIED TO CONVINCE ME THAT THIS WAS NORMAL ON ALL MAKES OF CARS AND TO EXPECT IT. I HAVE OWNED MANY CARS IN MY MANY YEARS OF DRIVING AND NONE HAVE EXPERIENCED THIS ISSUE UNDER ANY CONDITIONS OR ANY MILEAGE. SEEMS SOMEONE OR MANY MUST DIE BEFORE JEEP ACCEPTS RESPONSIBILITY. I DO NOT WISH TO HAVE JEEP REPAIR MY BRAKES AT MY COST. I NO LONGER TRUST THEIR INTENTIONS OR THEIR COMMITMENT TO SAFETY. I WOULD LIKE TO TAKE IT TO ANOT

Visibility
Filed Dec 31, 200879,851 milesVA

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER COLD AIR BLOWING FROM DEFROSTER/HEATER SYSTEM DUE TO SUBSTANDARD COMPONENTS USED BY MANUFACTURER RESULTING IN DEFROST SYSTEM FAILURE THAT EXISTS ON THESE VEHICLES IN YEAR GROUP 1999-2004. THE MANUFACTURER, DAIMLER CHRYSLER HAS DONE NOTHING TO RESOLVE THIS ISSUE WITH CONSUMER/OWNERS OF THEIR VEHICLES. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Dec 31, 200843,000 milesNY

WJ BLEND DOOR BREAKAGE/FAILURE WITH 2004 JEEP GRAND CHEROKEES WITH ELECTRONIC DUAL CLIMATE CONTROLS. HOT OR COLD AIR BLOWS UNCONTROLLABLY ON DRIVERS SIDE OF DUAL AIR CONDITIONING. I HAVE BEEN QUOTED $1500 TO FIX THIS PROBLEM, BUT THIS HAS BEEN AN ONGOING PROBLEM WITH THIS VEHICLE SINCE I HAVE HAD IT SINCE 2005. WITH HOT AIR BLOWING CONTINUALLY ON DRIVERS FEET, THIS IS A POTENTIAL SAFETY HAZARD. *TR

Visibility
Filed Dec 31, 200850,000 milesCO

FAILURE OF CLIMATE CONTROL "BLEND DOOR MECHANISM. THIS HAS HAPPENED THREE TIMES TO THIS VEHICLE. WHEN IT FAILS, YOU CANNOT CONTROL THE A/C OR HEAT ON EACH SIDE OF THE VEHICLE. I REPAIRED ON BOTH OCCASIONS AT A COST OF $900 AND $700 RESPECTIVELY. THE VEHICLE IS NOW BROKEN AGAIN, WHICH WILL COST ANOTHER $900-1200 TO REPAIR FOR THE SAME ISSUE. THE DEALERSHIP SAID THIS IS VERY COMMON IN THIS MODEL. OBVIOUSLY A CASE OF AN INFERIOR PRODUCT OR INPUT FOR THIS COMPONENT. I HAVE CONTACTED JEEP /CHRYSLER AND THEY REFUSE TO DO ANYTHING. *TR

SeatsFire
Filed Dec 23, 200892,000 milesNY

TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE SEAT HEATER MALFUNCTIONED AND BURNED THROUGH THE SEAT. THE CONTACT SMELLED A BURNING ODOR AND IMMEDIATELY PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. HE EXITED THE VEHICLE AND NOTICED A BURN HOLE APPROXIMATELY THE SIZE OF A QUARTER. NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER) WAS SPECIFICALLY FOR THE PASSENGER SIDE SEAT HEATER, AND WOULD NOT INCLUDE THE DRIVER'S SIDE SEAT HEATER. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 92,000.

Visibility
Filed Dec 18, 2008CT

THE BLEND DOORS ARE BREAKING ON MY 2004 GRAND CHEROKEE LIMITED. THEY ARE KNOWN TO FAIL AFTER APPROX. 50K TO 80K MILES, CAUSING THE DEFROSTER TO NOT WORK PROPERLY. THIS IS A BIG SAFETY ISSUE, ESPECIALLY IN THE WINTER WHEN THE DEFROSTER IS SO ESSENTIAL. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Dec 3, 200858,000 milesNY

HEAT AND AIR CONDITIONING DIED IN MY 2004 JEEP GRAND CHEROKEE OVERLAND, IT ONLY HAS 60,000 MILES ON IT AND I DID SOME SEARCHING ONLINE AND THIS IS A COMMON PROBLEM FOR THE 99-04 GRAND CHEROKEES. I LIVE IN A COLD WEATHER REGION AND CANNOT DEFROST MY WINDSHIELD MAKING IT QUITE DANGEROUS. IT WILL COST $1,200 TO FIX IT AND I CANNOT AFFORD TO PAY THAT. CHRYSLER IS SAYING IT IS MY RESPONSIBILITY TO FIX. BUT THE PROBLEM LIES WITH THE BLENDER ACTUATOR DOORS BEING TOO CHEAP WHEN BUILT. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Nov 27, 200858,250 milesIN

I HAVE A JEEP GRAND CHEROKEE THAT HAS HAD A BLEND DOOR FAILER DUE TO POOR DESIGN. MY UNDERSTANDING IS THIS IS A COMMON PROBLEM WITH THE HEATING SYSTEM. *TR

Visibility
Filed Nov 26, 2008IA

THE BLEND DOOR IS BROKEN AND BLOWS COLD AIR. WINDOW DOES NOT DEFROST AND CAN'T SEE WELL IN WINTER. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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