Page 12 of 26 · complaints 551–600 of 1,295

2004 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Electrical System
Filed Mar 18, 2013131,000 milesNY

I HAVE A 2004 JEEP GRAND CHEROKEE WERE I FIRST EXPERIENCED PROBLEMS IN OCT 2012 WITH THE HARNESS WIRES AND I TOOK IT TO THE DEALER AND THEY REPAIRED THE WIRES INSIDE THEN AGAIN 4 MONTHS LATER IT HAPPENED AGAIN AND I JUST HAD THEM REPLACE THEM A 3RD TIME 03/13 /13 AND AFTER 2 WEEKS OF HAVING IT HOME NOW MY JEEP WONT START I HAVE IT TOWED TO DEALER ONCE AGAIN THEY SAID I NEED A CRANK SHAFT SENSOR REPLACED I HAVE THEM REPLACE IT AND THEY TELL ME IT WASN'T THE PROBLEM THAT NOW I NEED TO CHANGE THE PCM SO I BOUGHT THE PART AND PUT IT IN 650 LATER CAR STILL NO START SO NOW I CHANGED THE CAM SHAFT SENSOR AND STILL TRIES TO START BUT JUST WONT I AM STRESSED I HAVE SMALL CHILDREN AND NO CAR NOW I CANT KEEP DISHING OUT MONEY TO THESE DEALERS FOR FIXES THAT AREN'T NECESSARY I REALLY NEED SOME HELP. *TR

Electrical System
Filed Mar 8, 201390,000 milesOR

ELECTRIC WINDOWS AND LOCKS STOPPED WORKING. FOUND BROKEN WIRE IN DRIVER SIDE DOOR HARNESS. REPAIRED THE WIRE AND THEN RF DOOR HARNESS WIRES BROKEN. REPAIRED THOSE WIRES AND NOW HARNESS CONTACT IN RF DOOR PANEL CONNECTION IS FAULTY. WINDOW AND LOCKS DO NOT WORK UNLESS YOU WRIGGLE CONNECTOR. RR DOOR DOES NOT LOCK. REPLACE WINDOW AND DOOR SWITCH BUT DID NOT SOLVE THE PROBLEM. *TR

Child Seat
Filed Feb 28, 2013MI

TL* THE CONTACT OWNS AN EVENFLO DISCOVERY 209 CHILD RESTRAINT SEAT, MANUFACTURED JUNE 2007. THE CHILD SEAT WAS BEING UTILIZED IN A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEVER THAT TIGHTENED THE STRAPS WAS FRACTURED, CAUSING THE ENTIRE SAFETY SEAT TO BECOME UNUSABLE. THE FAILURE OCCURRED OUTSIDE OF THE VEHICLE. THE CHILD WAS NOT IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED.

Seats
Filed Feb 24, 2013120,000 milesNV

SEAT BRACKET IS BROKEN, RESULTING IN ENTIRE SEAT BEING LOOSE. REPAIRED A FEW YEARS BACK AT THE DEALER BY REPLACING ENTIRE BRACKET. OBVIOUSLY, THE PART IS DEFECTIVE, AS THERE ARE HUNDREDS OF COMPLAINTS OF THE EXACT SAME THING HAPPENING IN THE NHTSA ON LINE DATABASE. *TR

Electrical System
Filed Feb 18, 201368,000 milesCT

FIRST STARTED IN NOV 2009 DRIVER SIDE DOOR CONTROLS WON'T WORK, DOME LIGHTS GO ON WITH HEADLIGHTS, REPAIRED BROKEN WIRE. JUNE 2010, DRIVERS DOOR IS INOPERABLE WINDOW STUCK DOWN, CANNOT LOCK DOORS, REPAIRED WIRING HARNESS IN DOOR. DEC. 2011 WINDOWS AND DOOR LOCKS WERE INOPERABLE. - MADE WIRING REPAIR., JAN 2013 DOOR LOCKS AND WINDOWS INOPERABLE, DOME LIGHT STAYS ON WHILE DRIVING OR ELSE YOU LOOSE CONTROL PANEL LIGHTS.-REPAIRED DOOR HARNESS IN RR AND RF DOORS-WAS TOLD THIS IS LAST TIME THEY CAN REPAIR HARNESSES AND NEXT TIME THIS HAPPENS IT WILL COST $2,000 TO REPLACE ALL WIRING. THIS SEEMS RIDICULOUS AND THE DEALERSHIP MENTIONED THEY HAVE HAD THIS PROBLEM BEFORE WITH JEEPS. I DO NOT SEE HOW THIS SHOULD KEEP MALFUNCTIONING IF NO DAMAGE OR ABUSE HAS HAPPENED TO THE VEHICLE. I BELIEVE JEEP SHOULD STAND BEHIND THEIR VEHICLE AND REPAIR THE WIRING HARNESS AT NO CHARGE UNTIL THEY COME UP WITH A BETTER SYSTEM OF WIRING HARNESSES THROUGH THE DOORS. *TR

Air Bags
Filed Feb 11, 2013140,000 milesFL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE . THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000(AIR BAGS) AND TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND REPAIRS. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED FRO THE RECALL SERVICE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THE PARTS WOULD BECOME AVAILABLE AT A LATER DATE. THE FAILURE MILEAGE WAS 140,000.

Power Train
Filed Jan 21, 201375,500 milesMA

AS I WAS TRYING TO PULL OUT INTO TRAFFIC THE JEEP WOULD NOT MOVE IT WAS LIKE IT WAS IN NEUTRAL. I NOTICED THAT THE PNRD WERE ALL LIT UP. I HAD TO STOP AND PUT CAR IN PARK THEN TRY AGAIN AND IT WORKED HOWEVER WHEN I GOT ON THE HIGHWAY IT DID THE SAME THING. WHEN I GOT HOME I CALLED MY MECHANIC BECAUSE THE CHECK ENGINE LIGHT WAS ON AND THE CODE WAS P0700. I HAVE DONE SOME RESEARCH ONLINE AND FOUND THAT ALOT OF OTHER JEEP OWNERS HAVE HAD THE SAME PROBLEM BUT THERE ARE NO RECALLS ON IT. *TR

Seats
Filed Jan 10, 201376,000 milesNE

I WAS GETTING INTO THE VEHICLE AND THE SEAT FRAME BROKE DISLODGING THE SEAT ON THE DRIVER'S SIDE. *TR

Seats
Filed Jan 9, 2013135,000 milesFL

DRIVERS SEAT, LEFT SIDE FRONT AND REAR BRACE HOLDING SEAT TO FLOOR CRACKED APART. I HAVE READ THAT MANY JEEPS FROM THIS TIME PERIOD HAVE HAD THIS PROBLEM OF SEPARATION DUE TO INFERIOR / THIN STEAL AS THE BRACKET. FIXING IS BY WELDING - DOES NOT HOLD AND ENTIRE BRACKET HOLDING THE SEAT TO THE FLOOR NEEDS TO BE REPLACED. *TR

Air BagsCrash
Filed Dec 26, 2012OR

I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR

Visibility/Wiper
Filed Dec 21, 201274,000 milesME

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INTERIOR LIGHTS FAILED TO SHUT OFF AUTOMATICALLY AFTER ENTERING THE VEHICLE. THE CONTACT ALSO STATED THAT THE WINDOW CONTROL MODULE FAILED TO OPEN OR CLOSE THE WINDOWS AND THE DOOR LOCKS FAILED TO FUNCTION. THE VEHICLE WAS NOT TAKEN TO A MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.

Service Brakes
Filed Nov 29, 2012102,000 milesTX

MY JEEP BRAKE LIGHTS ARE DEFECTIVE. WHEN I PRESS THE BRAKES, THE TAIL LIGHTS TURN OFF AND DO NOT GLOW. THEY HAVE BEEN REPAIRED MULTIPLE TIMES WITHOUT SUCCESS. CAN CHRYSLER PLEASE RECALL THE DEFECT??? THANKS. *TR

Seats
Filed Nov 27, 2012120,000 milesMA

THE DRIVERS SIDE SEAT TRACK HAS BROKEN ON TWO SIDES. THIS IS DUE TO A DEFECTIVE PART ON THE SEAT TRACK WHERE THE METAL IS TOO THIN AND HAS CRACKED. I HAVE READ COMPLAINT AFTER COMPLAINT ONLINE. THIS NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT OR KILLED. I CANNOT EVEN FIND ONE TO REPLACE IN A SALVAGE YARD DUE TO THE FACT THAT IT IS SUCH A COMMON PROBLEM, PEOPLE HAVE BOUGHT ANY ONE THAT IS AVAILABLE. *TR

Seats
Filed Nov 22, 2012152,500 milesCA

THE FRONT DRIVER'S SEAT FRAME WELD ON THE LEFT SIDE HAD PREVIOUSLY BROKEN ON ME. NOW THE FRAME WELD HAS BROKEN ON THE RIGHT SIDE OF THE SEAT WHERE THE BASE OF THE SEAT MEETS THE SEAT BACK CAUSING THE SEAT TO TILT BACK AND TO THE RIGHT. THE WHOLE SEAT NOW WOBBLES. THIS IS A DEFECT IN THE SEAT FRAME DESIGN BECAUSE THE BREAKS ARE AT WELD POINTS. THE METAL IS THIN AT THESE POINTS. *TR

Air BagsCrash1 injured
Filed Nov 20, 2012158,000 milesKY

THE DRIVER WAS DRIVING AROUND A CURVE. AN ONCOMING VEHICLE CROSSED THE CENTER LINE. THE DRIVER OF THE JEEP MOVED OVER TO AVOID A HEAD ON COLLISION AND THE JEEP WENT OVER AND EMBANKMENT AND HIT FRONT END AND FLIPPED FIVE TIMES. THE DRIVER WAS EJECTED FROM THE VEHICLE. HER DAUGHTER WAS IN A CAR SEAT. THE DRIVER SUSTAINED MULTIPLE INJURIES AND FRACTURES OF THE SPINE, PELVIS, RIBS AND ALSO MISCARRIED. THE CAR WAS A TOTAL LOSS. WE HAVE PICTURES. *TR

Electrical System
Filed Nov 20, 201244,000 milesNJ

I OWN A 2004 JEEP CHEROKEE WHICH HAS AN ELECTRICAL ISSUE WHERE THE POWER WINDOWS, DOOR LOCKS AND EVERYTHING ON THE DRIVERS SIDE DOOR CONTROL PANEL DO NOT WORK AS WELL AS THE INTERIOR LIGHTS DO NOT TURN OFF, ALL CAUSING A SAFETY ISSUE.I FOUND OUT THIS IS A KNOWN ISSUE WITH JEEP CHEROKEES DUE TO THE WIRING INSIDE THE FRONT DRIVERS SIDE DOOR. I HAD THIS ISSUE IN 2009 AFTER AT ABOUT 46,000 MILES. WHEN CALLING THE DEALERSHIP I WAS TOLD THAT THIS IS A KNOWN ISSUE AND THE DEALERSHIP GIVE ME AN EXACT PRICE OVER THE PHONE AS THEY KNEW OF THIS ISSUE. SINCE THE DEALERSHIP WAS VERY RUDE AND PRICE WAS VERY HIGH.I HAD THE REPAIRS DONE AT A HIGHLY REGARDED REPAIR SHOP WHICH SPECIALIZES IN ELECTRICAL WORK WHICH COST $201 BUT NOW (AT 80,000 MILES) THE EXACT SAME ISSUE HAS HAPPENED AGAIN DUE TO THE OPENING AND CLOSING OF THE FRONT DRIVERS SIDE DOOR. THE WIRING HARNESS IS LOCATED ON THE DRIVER'S SIDE DOOR, BUT THE HARNESS IS TOO SMALL TO SUSTAIN ALL OF THE WIRES. WHEN THE DOOR IS OPENED, THE WIRES COME OUT OF THE HARNESS AND BREAK, WHICH CAUSES EVERYTHING ON THE DRIVERS SIDE DOOR PANEL NOT TO WORK. THIS INCLUDES THE POWER WINDOWS, DOOR LOCKS, INTERIOR LIGHTS AND POWER MIRRORS ALL OF WHICH CAUSE A SAFETY HAZARD. I BELIEVE THAT THIS SHOULD BE A RECALL FOR JEEP THAT THEY SHOULD FIX FREE OF CHARGE ESPECIALLY SINCE THIS IS A KNOWN ISSUE. I FEEL THAT IT'S VERY RECKLESS OF JEEP TO NOT RECALL THIS KNOWN SAFETY ISSUE AND ALLOW THEIR CUSTOMERS TO DRIVE WITH WINDOWS AND DOOR LOCKS THAT TO NOT WORK OR INTE

Electrical System
Filed Nov 14, 2012GA

I KNOW OF AT LEAST 4 PEOPLE WHO HAVE JEEP VEHICLES AND WE ARE CONSTANTLY REPLACING THE TAIL LIGHT, BRAKE LIGHT AND OR HAVING ISSUES WITH ELECTRICAL FUNCTIONS. WITHIN 2YEARS I HAVE PERSONALLY REPLACED MY ENTIRE DRIVER TAIL LIGHT, BULBS 4 TIMES. I HAVE SEARCHED FOR ANY RECALLS AND I HAVE ONLY FOUND 1, BUT NOTHING IN REGARDS TO ELECTRICAL AND OR BRAKE LIGHT ISSUES. *TR

Air Bags
Filed Nov 14, 2012105,305 milesVT

AIR BAG LIGHT CAME ON MY 2004 JEEP GRAND CHEROKEE AND I SAW IN THE NEWSPAPER THAT THEY HAVE BEEN RECALLED BECAUSE OF AIR BAGS GOING OFF AND RECALLS WOULD BE SENT OUT IN JANUARY BUT IF YOUR LIGHT WAS ON TAKE IT IN TO A DEALER. I TOOK IT IN ON11/12/2012 BUT THEY TOLD ME IT WASN'T ON RECALL AND I TOLD THEM IN IT WAS IN THE NEWSPAPER AND THEY SAID I NEED TO WAIT TO GET MY RECALL NOTICE. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Nov 10, 201262,050 milesWA

DUAL CLIMATE CONTROL BLEND DOORS HAVE BROKEN, A DEFECT IN DESIGN THAT AFFECTS ALL 1999-2004 JEEP GRAND CHEROKEE LIMITED MODELS. THERE IS NO HOT AIR AVAILABLE TO THE PASSENGER SIDE OF THE CABIN, AND THE PASSENGER CLIMATE ADJUSTMENT IS INOPERATIVE. *TR

Suspension
Filed Sep 30, 201242,000 milesNY

GOOD EVENING, I OWN A 2004 JEEP GRAND CHEROKEE LAREDO 4X4. I HAD BOUGHT MY VEHICLE A FEW YEARS AGO WITH ABOUT 18,000 MILES ON IT. AFTER TAKING IT FOR A TEST DRIVE THERE WAS A SLIGHT CLICKING NOISE FROM THE FRONT WHEELS. AFTER TODAY, THE CLICKING NOISE SEEMS TO GET LOUDER AT DRIVING 25 MPH. I TRIED TO TROUBLESHOOT THE PROBLEM BY RESEARCHING SIMILAR INSTANCES ON THE INTERNET. THERE WAS A GENERAL CONSENSUS THAT A BAD U-JOINT WAS THE CULPRIT DUE TO A LACK OF PERMANENT GREASE THAT SHOULD HAVE BEEN USED BY THE MANUFACTURER. GIVEN THAT THIS CAN LEAD TO THE VEHICLE LOSING CONTROL WHEN THE U-JOINT SNAPS CAN BE LETHAL. PLEASE INQUIRE WHETHER THIS IS A FEASIBLE ISSUE THAT CAN BE RECALLED FOR MY VEHICLE. THANK YOU. *TR

Steering
Filed Sep 25, 2012145,669 milesIN

WHILE TURNING LEFT ON A HIGHWAY LOST THE ABILITY TO CONTINUE TURNING LEFT. BARELY AVOIDED ONCOMING TRAFFIC. HAD VEHICLE TOWED TO GARAGE. FOUND THAT THE STEERING GEAR BOX HAD FAILED. *TR

Electrical System
Filed Sep 18, 2012125,000 milesMA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WHENEVER THE CONTACT WOULD BRAKE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DETERMINED THAT THE CRANKSHAFT POSITION SENSOR FAILED. THE PART WAS REPLACED AND THE FAILURE WAS CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V112000 (ELECTRICAL SYSTEM:STARTER ASSEMBLY). THE FAILURE MILEAGE WAS 125,000. THE CURRENT MILEAGE WAS 126,000. ..UPDATED 03/18/13 *BF UPDATED 3/28/2013 *JS

Visibility/Wiper
Filed Sep 17, 201252,000 milesMO

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, SHE CLOSED THE FRONT DRIVER'S DOOR WHEN THE WINDOW FELL INSIDE THE DOOR PANEL. THE VEHICLE WAS DRIVEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE WINDOW REGULATOR HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 99,000.

Steering
Filed Jul 31, 201270,000 milesMN

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT ALSO HEARD AN ABNORMAL GRINDING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE STEERING GEAR ASSEMBLY WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

Tires › Pressure Monitoring and Regulating Systems
Filed Jul 2, 2012CA

VALVE STEM BROKE WHILE SERVICING A CUSTOMER'S VEHICLE. THE TIRE LOST ALL AIR PRESSURE AND A NEW TPMS SENSOR NEEDED TO BE PURCHASED. ALL FROM CHECKING THE TIRE PRESSURE AS A COURTESY TO OUR CUSTOMERS. THIS CLAIM IS BEING FILED ON BEHALF OF THE CUSTOMER. *JS

Electrical System
Filed Jul 1, 2012127,000 milesDE

2004 JEEP GRAND CHEROKEE RAN THE DAY BEFORE, AFTER IT RAINED THAT NIGHT THE NEXT MORNING THE CAR WILL NOT START, REMOTE STARTED TO WORK NO SOUND, LIGHTS WOULD GO OFF & ON, AFTER LOCATING THE HARNESS BOOT BETWEEN THE DRIVERS DOOR NEGATIVE WIRING FATIGUES AND BREAKS, HEARD CLICKING SOUNDS WHEN BOOT WAS TOUCHED. NOW NOTHING WORKS. CAR HAS BEEN REPAIRED FOR OTHER MAJOR ISSUES, PCM, TPS, SENOIDS, BARRONS ETC. THIS IS A DEFECT & CHRYSLER NEEDS TO FACE UP TO CORRECTING THEIR FAULTY WIRING, AND NOT LEAVE IT UP TO THE CONSUMER TO FIX ON THERE OWN, WERE ARE NOT MECHANICS, FROM READING ALL THE COMPLAINTS ON THE WEB, IT MAKES ME WONDER WHY JEEP IS STILL IN BUSINESS, GREAT BODIES BUT NO PEEP INSIDE, ALL THE WIRING IN THE DRIVERS SIDE DOOR HARNESS IS RIDICULOUS & IS AN ACCIDENT WAITING TO HAPPEN FOR THE CONSUMER. THESE WIRES SHOULD NEVER BEEN BUNCHED TOGETHER WHICH IS ALLOWING FRICTION WHEN OPENING & CLOSING THE DOOR CAUSING BURN OUTS & SHORTS WITH THE WIRING "SHAME ON YOU CHRYSLER." *TR

Seats
Filed Jun 19, 2012100,845 milesSC

ACCELERATING FROM STOP SIGN TO 40 MPH, DRIVER'S POWER SEAT FRAME BROKE AT A WELD POINT ON THE FRONT LEFT SIDE. MECHANIC SAYS IT CANNOT BE RE-WELDED. APPARENTLY THE PROBLEM IS SO PREVALENT, ANOTHER SEAT FROM A JUNK YARD CANNOT BE FOUND. DEALER SAYS SEAT FRAMES ARE ON BACK ORDER. I AM WORKING WITH AN INDEPENDENT MECHANIC TO FIND A FIX. THIS IS A SAFETY ISSUE BECAUSE IF THE SEAT BROKE LOSE, THE DRIVER COULD LOSE CONTROL AND ANYONE IN THE BACK SEAT COULD BE INJURED. *JS

Engine
Filed Jun 13, 2012104,454 milesCO

THE TWO REAR BOLTS THAT ATTACH THE LEFT EXHAUST MANIFOLD HAVE SHEARED OFF CAUSING A SIGNIFICANT EXHAUST LEAK AND POOR ENGINE PERFORMANCE WHILE ENGINE IS COLD. BASED UPON INTERNET RESEARCH THIS APPEARS TO BE A COMMON ISSUE ON 4.7L V8 ENGINES. *TR

Seats
Filed Jun 7, 2012NJ

1/27/10 A RECEIVED IN THE MAIL A SAFETY RECALL J14-HEATED SEAT ELEMENTS, CHRYSLER GROUP AND DEALERSHIP ONLY FIX THE FRONT PASSENGER SEAT, AND THE DRIVER SEAT WAS WAS NOT FIX IT WAS DISCONECTED AWAITNG FOR A COVER SEAT, AND AS OF 6/7/12 THE PROBLEM IS NOT FIX, CHRYSLER FIRTS CALIMED THAT THE WORK WAS COMPLETED ON MAY 2010, I TOLD THEM NO ONLY ONE SEAT WAS FIXED, THEY CALLED THE DEALERSHIP AND CONFIRMED MY STORY, AND NOW THEY ARE TELLING ME THAT THEY DO NOT HAVE IN STOCK A SEAT COVER AND THAT I HAVE TO CONTINUE WAITING, I HAVE BEEN WAITING FOR MORE THAN 2 YEARS AND HAVE BEEN MORE THAN PATIENT, I WANT CHRYSLER TO PAY ME SO THAT I CAN HAVE THIS FIX AT A LOCATION THAT I FEEL CONFIDENT BECAUSE I DO NOT TRUST CHRYSLER OR THE CHRYSLER DEALERSHIP IN RANDOLPH NJ, IF I WAS TO SELL MY VEHICLE I WILL LOOSE VALUE BECAUSE ONE SEAT IS NOT WORKING AND I HAVE NOT BEEN ABLE TO USE MY HEATED SEAT IN MORE THAN 2 YEARS, THIS IS UNACEPTABLE, CHRYSLER GROUP DID NOT COMPLY WITH THE SAFETY RECALL. *JS

Seats
Filed Jun 6, 2012136,000 milesNJ

FRONT DRIVER SEAT TRACK BROKE AND CAR IS A HAZARD TO DRIVE. DEALER SAYS IT COST $1200 TO REPAIR. *TR

Engine and Engine Cooling
Filed May 8, 2012CT

2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL NOTICE ON CRANKSHAFT POSITION SENSOR AND ONGOING ISSUES CONCERNING REIMBURSEMENT OF REPAIRS *TGW THE CONSUMER STATED HE WAS NEVER NOTIFIED BY CHRYSLER ABOUT THE CRANKSHAFT POSITION SENSOR PROBLEM. HE DISCOVERED THE RECALL WHILE DOING RESEARCH ONLINE. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP THREE TIMES, BEFORE THE ISSUE WAS RESOLVED. *JB

Seats
Filed Apr 19, 2012215,000 milesFL

I HAVE ME A 2004 JEEP GRAND CHEROKEE SPECIAL EDITION , I BOUGHT IT IN 2010 AND ITS APRIL 19TH, 2012 AND MY DRIVERS FRONT POWER SEAT TRACK JUST BROKE ON ME WHILE DRIVING. *JS

Steering
Filed Mar 21, 201260,000 milesIL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH OVER A ROAD BUMP, THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 120,000.

Steering
Filed Mar 20, 2012137,000 milesCA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED A LEFT TURN WHEN THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. THE VEHICLE REGAINED POWER STEERING AFTER THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX OTHER THAN RACK AND PINION) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.

Seats
Filed Feb 21, 2012110,000 milesWI

SEATS BASE FRAME FAILS WITH SEPARATION OF METAL SUPPORT MAKING SEAT UNSOUND. LOCATED ON DRIVERS SEAT, LEFT FRONT. *TR

Engine and Engine Cooling
Filed Feb 8, 2012100,000 milesVT

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO HAVE A ROUTINE OIL CHANGE SERVICE, THE TECHNICIANS REFUSED TO PERFORM THE OIL CHANGE BECAUSE THE OIL PAN WAS RUSTED. THE TECHNICIANS ADVISED THAT THERE WAS A POSSIBILITY THAT THE OIL PAN COULD RUPTURE. THE DEALER WAS CONTACTED AND THEY ADVISED THAT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 115,000.

Engine and Engine Cooling
Filed Feb 8, 2012185,000 milesFL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED IMMEDIATELY AND IF SO, THE VEHICLE WOULD STALL. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.

Vehicle Speed Control
Filed Feb 8, 201260,000 milesWI

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT STOP. THE CONTACT APPLIED STEADY, CONSIST PRESSURE TO THE BRAKES UNTIL THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 60,200.

Vehicle Speed Control
Filed Feb 8, 201245,500 milesWI

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL INCREASE IN BRAKING DISTANCE BY TEN FEET. THE BRAKES WERE APPLIED AND THE VEHICLE CONTINUED TO ROLL FORWARD APPROXIMATELY TEN FEET BEFORE COMING TO A STOP. THE DEALER PERFORMED A TEST ON THE VEHICLE AND DETERMINED THAT THERE WAS A THROTTLE POSITION SENSOR FAILURE. THE DEALER ADVISED THE CONTACT THAT THE COMPONENT WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 45,500.

Seats
Filed Jan 10, 201230,000 milesGA

THE DRIVER SIDE ELECTRIC SEAT FRAME BROKE IN 2006 AND I WAS TOLD I COULD BUY A NEW ONE BUT THEY ARE SO CHEAPLY MADE I HAD IT REPAIRED BY A EXPERIENCED WELDER WHO TOLD ME THE METAL WAS REALLY THIN AND CHEAPLY MADE.IT BROKE AGAIN IN 2008 IN A DIFFERENT LOCATION ON THE SAME SEAT AND I HAD IT REPAIRED.THEN IT BROKE AGAIN IN ANOTHER LOCATION ON SAME SEAT IN 2009.NOW TO START OFF JAN.2012 IT BROKE IN 2 PLACES OF THE SEAT FRAME AND I DON"T KNOW WHAT TO DO.IT IS A VERY DANGEROUS SEAT AND I LOOKED ON LINE FOR A FEW MOMENTS AND FOUND THOUSANDS OF COMPLAINTS ON THE SAME SEAT FROM 2004 AND DOWN A FEW YEARS. IF SOMETHING IS NOT DONE ABOUT THIS SOMEONE COULD BE HURT OR KILLED. *TR

Steering › Gear Box (other Than Rack and Pinion)
Filed Jan 7, 2012124,000 milesNC

STEERING LOSING POWER WHEN TURNING RIGHT, ACCOMPANIED BY A WHINE AND SOUNDS OF PRESSURE LOSS. NO LEAKS IN POWER STEERING PRESSURE HOSES, NO LEAKS IN GEAR BOX (GEAR BOX WAS DRY), NO LEAKS IN ANY OTHER RELEVANT PARTS WITHIN THE STEERING SYSTEM. PROBLEM WAS INVESTIGATED BY AAA AND PEPBOYS. POWER STEERING PUMP REPLACED AND FLUSHED ON 6-JAN-12. THE LOSS OF POWER STEERING PROBLEM IS STILL PERSISTING, AND IS WORSE NOW WITH A NEW PUMP AND CLEAN PUMP SYSTEM. PEPBOYS NATIONAL RESEARCH INDICATES THAT THE PROBLEM IS WITHIN THE GEARBOX, SPACER CLIP MOVING OUT OF POSITION WHEN TURNING RIGHT CUTTING OFF POWER TO THE STEERING SYSTEM, AND MOVING BACK INTO POSITION WHEN TURNING LEFT RESTORING POWER TO THE STEERING SYSTEM. CHRYSLER HAS A TSB REPORTED MARCH 4, 2003 FOR THIS EXACT FAILURE. CHRYSLER CLAIMS THIS VEHICLE'S VIN IS NOT INCLUDED IN THE MANUFACTURER'S TSB, NHTSA CAMPAIGN NUMBER: 03V079000. CASE HAS BEEN OPENED WITH CHRYSLER - CASE #: 21743619. I CANNOT STEER THIS VEHICLE AT ALL WITHOUT THE ASSIST OF POWER STEERING. EXTREMELY CONCERNED WITH THE POTENTIAL DANGER OF LOSING POWER STEERING WHILE DRIVING CAUSING A CRASH, FLIPPING, AND POTENTIAL SERIOUS INJURIES OR DEATH. *TR

Seats
Filed Dec 28, 2011OH

WHILE DRIVING MY SEAT SUDDENLY MOVED FORWARD AND TO THE RIGHT. WHAT I FOUND WAS THAT THE SEAT BRACKET BROKE CAUSING THE SEAT TO MOVE. AFTER LOOKING ON THE INTERNET I FOUND THAT THIS IS A COMMON PROBLEM ON THIS MAKE AND MODEL OF VEHICLE. THIS IS A SAFETY ISSUE AS IT AFFECTS YOUR DRIVING POSITION AND IN MY CASE BROKE WHILE I WAS DRIVING. IN ADDITION, AS YOU GO AROUND CORNERS YOU NOW MOVE/SLIDE IN THE SEAT AS IT IS NO LONGER LEVEL. *TR

Air Bags
Filed Dec 20, 2011130,000 milesAL

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE DEALER AND THE MANUFACTURER WERE BOTH NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 02V099000 (AIR BAGS:FRONTAL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.

Steering
Filed Dec 7, 201160,000 milesMD

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL WOULD BECOME EXTREMELY STIFF WHEN ATTEMPTING A LEFT TURN. THE DEALER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING: GEAR BOX -OTHER THAN RACK AND PINION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.

Seats
Filed Nov 28, 2011NY

2004 JEEP GRAND CHEROKEE LAREDO DRIVER'S SEAT MOUNTING BRACKET BROKEN. SEAT WOBBLES TERRIBLY. NO AUTO PARTS STORE STOCK THIS ITEM AND ACCORDING TO BURDICK CHRYSLER JEEP, IT IS NO LONGER MANUFACTURED. ACCORDING TO JEEP, THERE HAS BEEN NO RECALL, YET ACCORDING TO VLANE.COM, CARSURVEY.ORG, ABOUTVEHICLE.COM AND OTHER SUCH INTERNET SOURCES, THIS IS NOT AN ISOLATED INCIDENT. THERE APPEARS TO HAVE BEEN THOUSANDS OF COMPLAINTS. *KB

Seats
Filed Nov 7, 201171,000 milesNY

FRONT PASSENGER POWER SEAT MOUNTING BRACKET AND SEAT MAIN FRAME BOTH HAVE SPLIT LOSE, CAUSING SEAT TO WOBBLE DANGEROUSLY ABOUT. POSSIBLE CONTINUED BREAKAGE OF OTHER COMPONENTS IMMANENT. CAUSING SERIOUS INJURY OR DEATH DUE TO SEAT BREAKING LOSE. *TR

Steering
Filed Nov 4, 2011106,000 milesPA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.

Air Bags
Filed Oct 31, 201187,500 milesPA

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HORN BECAME INOPERABLE. THE DEALER DIAGNOSED THAT THERE WAS A CLOCK SPRING DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,500 AND THE CURRENT MILEAGE WAS 88,000.

Visibility › Defroster/Defogger/Hvac System
Filed Oct 31, 201150,000 milesCT

DUAL CLIMATE CONTROL DOOR FAILURE. PLASTIC DOOR HINGES BREAK, FAULTY DESIGN, SHOULD BE REPLACED WITH ALUMINUM OR OTHER METALLIC PIECES. ALL OF THE 1996 - 2001 JEEPS DUAL CLIMATE DOORS BREAK. *TR

Seats
Filed Oct 25, 201165,000 milesNJ

DRIVER SIDE SEAT FRAME CRACKED IN MULTIPLE LOCATIONS. NOW ACTS LIKE ROCKING CHAIR WHILE DRIVING. NO SUPPORT, VERY UNSAFE. *TT

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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