2003 Jeep Grand Cherokee complaints

ABOUT 2/27/12 RECEIVED SAFETY RECALL NOTICE, M35/NHTSA 12V-527, CALLED 800 # PERSON SAID SHOULD RECEIVE LETTER END OF MARCH TO SCHEDULE APPOINTMENT WITH JEEP. NO LETTER, NO CALL FROM JEEP, I CALLED SUPERSTITION SPRINGS JEEP, PERSON SAID PART NOT AVAILABLE WILL CALL WHEN IS. 4/24 CALLED 800 #, PERSON SAID MUST WAIT FOR PART. 6/15/12 JEEP SAID STILL NO PART. 11/8/12 CALLED JEEP, MGR SAID PART HERE 11/20/12..TOOK JEEP IN FOR REPAIR 11/20/12....SERVICE KEPT CAR ENTIRE DAY AND WHEN PICKED UP SERVICE SAID STILL NO PART. 1/30/13 RECEIVED SECOND SAFETY RECALL NOTICE, CALLED SUPERSTITION SPRINGS JEEP SERVICE, SAID STILL NO PART WILL CALL WHEN IT COMES IN. 8/8/14 RECEIVED THIRD SAFETY RECALL NOTICE, CALLED SUPERSTITION SPRINGS JEEP SERVICE, NO RETURN CALL. THE AIR BAG ON OUR JEEP IS MAKING VERY STRANGE NOISES. FOR SAFETY REASONS WE MUST GET THIS REPAIRED IMMEDIATELY. WE ARE SO CONCERNED THAT THE BAG WILL DEPLOY WHILE DRIVING. PLEASE HELP US GET THIS TAKEN CARE OF. WE ARE AT RISK OF SOMEONE BE SERIOUSLY HURT OR POSSIBLY LOOSING THEIR LIFE. *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN 2012 WE RECEIVED OUR FIRST RECALL NOTICE FROM CHRYSLER GROUP LLC. I RESPONDED BY SETTING UP AN INSPECTION APPOINTMENT WITH THEM. THEY LATER CANCELLED THE APPOINTMENT. IN 2013 I RECEIVED THE 2ND RECALL NOTICE. I SET UP ANOTHER INSPECTION, THEY INSPECTED THE VEHICLE AND TOLD ME THAT THEY DID NOT HAVE THE PART ON HAND TO MAKE THE REPAIR. THEY WOULD ORDER THE PART AND CALL ME. THEY NEVER DID CALL BACK. I CALLED THEM LATER THAT MONTH TO CHECK ON THE PART AND THEY STATED THEY NEVER RECEIVED THE REPAIR PART. NOW I GET A THIRD RECALL NOTICE. THIS IS A COMPANY VEHICLE THAT TRANSPORTS MANY PASSENGERS THROUGHOUT THE YEAR. WE ARE INDANGERING LIVES. I HAVE EXPRESSED THIS TO CHRYSLER AND THEY NEVER RESPOND WITH A REPAIR. PLEASE HELP. *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAS NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD EXPERIENCED THE FAILURE. THE AIR BAG LIGHT WAS VIABLE ON THE INSTRUMENTAL PANEL. THE FAILURE MILEAGE WAS 100,000.

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT THE FAILURE OCCURRED AFTER HAVING THE VEHICLE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, WHO REPLACED THE AIR BAG SYSTEM ORC MODULE BUT THE FAILURE RECURRED. THE CONTACT ALSO RECEIVED THREE NOTIFICATIONS OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT WAS WAITING FOR INSTRUCTIONS FROM THE MANUFACTURER TO GET THE DEALER TO REMEDY THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 172,000.

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT 35 MPH, THE ENGINE STALLED. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE AND ANOTHER VEHICLE DRIVING 65 MPH CRASHED INTO HER ON THE REAR DRIVER'S SI DE. THE CONTACT SUSTAINED BACK AND NECK INJURIES BUT NO MEDICAL ATTENTION WAS SOUGHT. THE VEHICLE WAS DESTROYED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. UPDATED 08-20-14 *BF UPDATED 08/27/2014 *JS

I WAS DRIVING ABOUT 40 MPH ON A FOUR LANE HIGHWAY IN TRAFFIC WHEN MY CAR ENGINE SUDDENLY SHUT OFF. THE BRAKES SEIZED UP, BUT I WAS ABLE TO GET THE CAR WAS ABLE TO GET THE CAR OFF ON THE SHOULDER. AFTER TRYING SEVERAL TIME TO RESTART THE CAR, I CALLED FOR ASSISTANCE. BY THE TIME ASSISTANCE ARRIVED, I WAS ABLE TO START THE CAR AND I DROVE IT APPROXIMATELY FIVE MILE TO MY JEEP DEALER. THEY FOUND THAT THE CRANK SENSOR WAS FAULTY AND THAT WAS WHY THE ENGINE HAD SHUT DOWN. THE COST TO REPLACE THE SENSOR WAS $275; HOWEVER, BECAUSE SHUTTING DOWN THE ENGINE CAUSED THE BREAKS TO SEIZE UP, THE BREAKS AND CALIPERS HAD TO BE REPLACED INCREASING THE TOTAL COST OF REPAIRS TO $1567. IF I HAD BEEN DRIVING AT HIGHWAY SPEED WHEN THIS OCCURRED I WOULD PROBABLY NOT BE WRITING THIS LETTER. *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THERE WAS A CHIME INSIDE THE VEHICLE AS THE AIR BAG WARNING LIGHT ILLUMINATED. ADDITIONALLY, THE REAR PASSENGER SIDE AIR BAG DEPLOYED INADVERTENTLY. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS TO BE REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) TWO YEARS AGO PRIOR TO THE INCIDENT BUT THE PART WAS NOT AVAILABLE TO DO THE REPAIR AT THE TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 152,000

WHILE DRIVING NORTH ON I-75 FROM MANATEE COUNTY TO TAMPA TO GO TO WORK, BOTH SIDE AIR BAGS SELF-DEPLOYED. I HAD THE CAR TOWED TO FERMAN JEEP ON SR 54. I CALLED CHRYSLER AND WAS TOLD THAT THE INCIDENT HAD BEEN ELEVATED AND THAT AN INVESTIGATOR WOULD GO OUT AND CALL ME WITHIN ONE BUSINESS DAY. I CALLED THE NEXT DAY AND WAS TOLD THAT THE ISSUE HAD BEEN ESCALATED AND THAT I WOULD BE CALLED WITHIN 1-2 BUSINESS DAYS, MEANING THURSDAY. I CALLED THURSDAY AND WAS TOLD I NEEDED TO WAIT UNTIL 8PM THAT EVENING. NO CALL. I CALLED SATURDAY REQUESTING AN UPDATE ON MY VEHICLE. NO CALL. I CALLED THIS MORNING MONDAY JULY 7, REQUESTED TO SPEAK WITH A SUPERVISOR AND WAS TOLD THAT WAS NOT POSSIBLE. I HAVE NO UPDATE ON MY ONLY FORM OF TRANSPORTATION AND AM DESPERATE TO UNDERSTAND, IF MY VEHICLE CAN BE FIXED. I NEED TEMPORARY TRANSPORTATION. I COMMUTE 100 MILES IN THIS VEHICLE EVERY DAY. I NEED HELP ESCALATING MY CASE TO THE PROPER PEOPLE. THANK YOU. *JS

SEAT HEATERS HAVE BEEN GETTING PROGRESSIVELY HOTTER. PASSENGER SIDE GOT SO HOT I THOUGHT I WAS BURNED. MY HUSBAND AND I HEARD A POP ON PASSENGER SIDE AND SEAT HEATER SLOWLY COOLED DOWN AND NOW DOES NOT WORK. DRIVER SIDE SEAT SO HOT WE CAN'T USE IT. I WAS TALKING TO ANOTHER JEEP OWNER AND HE SAID HE EXPERIENCED THE SAME THING WHEREAS HIS WIFE ACTUALLY HAD RED MARKS ON HER BODY FOR A FEW DAYS. WHY IS THERE NO RECALL? *JS

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED FOR THE RECENT FAILURE OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 179,913.

CANNOT GET THE POWER WINDOWS TO WORK..AFTER CLOSING & OPENING THE DRIVER DOOR AND TURNING THE INSIDE LIGHTS OFF & ON IT WORKS VERY RARELY.. THIS STARTED IN EARLY JUNE 2014.... THIS IS UNSAFE WHEN MY GRANDCHILDREN ARE IN THERE CAR SEATS AND THE WINDOWS DECIDE TO MALFUNCTION.. I AM AFRAID THEY COULD EXIT THE JEEP WHILE IT IS MOVING CAUSING INJURY OR EVEN A FATALITY !!! *TR

WHEN DRIVING DOWN THE HIGHWAY AT SPEED THE ENGINE STOPPED WORKING ALONG WITH AUXILIARY SYSTEMS SUCH AS POWER BRAKES AND STEERING. THE TACHOMETER SLOWED TO 0 RPM AND WE WERE ABLE TO PULL CAR OFF THE SIDE OF ROAD. UPON STOPPING, THE CAR RESTARTED AND NO ODB CODES WERE IDENTIFIED. THIS OCCURS RANDOMLY THROUGH HAS A TENDENCY ON COLD STARTS AFTER VEHICLE HAS BEEN SITTING FOR WHILE. SINCE LOSS OF ALL POWER IT IS A TREMENDOUS SAFETY HAZARD. *TR

I HAVE RECEIVED A SAFETY RECALL NOTICE FROM CHRYSLER GROUP LLC INSTRUCTING ME TO CONTACT A LOCAL CHRYSLER JEEPDRID DEALER TO RESOLVE THIS PROBLEM. I HAVE CONTACTED TWO DEALER, ONE IN JAMESTOWN, NY AND ONE IN CORY, PA. I GET THE SAME RUN AROUND FROM BOTH DEALER. THEY DON'T HAVE THE AND WILL ORDER THEM AND CALL ME TO SCHEDULE AN APPOINTMENT. I WAITED SIX MONTHS ON THE DEALER IN JAMESTOWN BEFORE CONTACTING THE DEALER IN CORY, PA. I EXPLAINED MY PROBLEM TO THE SERVICE MANGER AND ASK IF THEY COULD DO THE REPAIRS. THAT WAS 2/5/14, HE ASSURED ME THEY COULD DO THE REPAIRS AND WOULD ORDER THE PARTS NEEDED. AS YOU CAN SEE THAT HAS FIVE MONTHS AND STILL NO WORD. PLEASE ADVISE ME ON WHAT I SHOULD DO TO RESOLVE THIS ISSUE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. IMMEDIATELY AFTER THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER STATED THAT THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 72,000. UPDATED 8/14/14*CN THE CONSUMER STATED THE DEALER ADVISED THE AIRBAG CONTROL MODULE HAD A SHORT AND NEEDED TO REPLACED. UPDATED 08/26/2014 *JS

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE ACCELERATED INDEPENDENTLY WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,021. UPDATED 08/11/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. A PIECE OF RUBBER FROM THE AIR CLEANER WAS FOUND IN THE THROTTLE BODY. THIS CAUSED THE VEHICLE TO ACCELERATE. UPDATED 08/18/2014 *JS

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER WAS MADE AWARE THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR

2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NO FOLLOW UP ON THE PARTS FOR AIRBAG SYSTEM RECALL AND AIR BAG LIGHT IS ON. *SMD

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES AT THIS TIME. RK

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAG), HOWEVER THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN JULY 2013 CHRYSLER STATED THAT THEY WOULD INITIATE A RECALL FOR THE FUEL TANKS EXPLODING IN CERTAIN REAR END COLLISIONS. THE CONTACT STATED THAT SHE WAS AFRAID TO DRIVE HER VEHICLE BECAUSE SHE DID NOT WANT THE VEHICLE TO EXPLODE IN THE EVENT OF A REAR END COLLISION AND BELIEVED THAT CHRYSLER SHOULD HAVE FINISHED THE INVESTIGATION. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE.

VEHICLE WAS NOT INCLUDED IN CHRYSLER RECALL NUMBER J14 FOR FRONT SEAT ELECTRIC HEATER ELEMENTS THAT COULD OVER HEAT. BOTH CHRYSLER AND JEEP DEALER WERE NOTIFIED OF EXCESSIVE HEAT GENERATED BY VEHICLE SEAT HEATER AND DECLINED TO MAKE FIX OR REPAIR WITHOUT CHARGE. SPECIFICALLY, THEY TOLD ME THEY WOULD FIX IT AND CHARGE ME FOR THE REPAY, BUT WERE NOT GOING TO ACCEPT RESPONSIBILITY FOR THE PROBLEM. SEAT DID EVENTUALLY OVERHEAT TO A POINT THE HEATER NO LONGER WORKED. OWNER SET FORTH TO REPAIR SEAT AND DURING SEAT TEARDOWN OBSERVED EVIDENCE OF SEAT FIRE. MULTIPLE PICTURES AND MELTED WIRES WERE COLLECTED AND PRESERVED. THESE ITEMS WILL BE PROVIDED TO NHTSA UPON REQUEST. IT IS AMAZING DEATH/INJURY DID NOT OCCUR DUE TO THIS KNOWN DEFECT THAT CHRYSLER REFUSED TO ADDRESS. ALL CHRYSLER VEHICLES WITH SIMILAR HEATER DESIGN SHOULD BE INSPECT AND REPAIRED WITHOUT CHARGE TO VEHICLE OWNER. IN ADDITION, CHRYSLER SHOULD BE MADE TO PROVIDE COMPENSATION TO THOSE THAT HAD REPAIRS DONE AT THEIR COST. *JS

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE NECESSARY PART REQUIRED TO REPAIR THE SEAT WAS NOT AVAILABLE. AN AUTHORIZED DEALER STATED THEY WERE UNABLE TO COMPLETE THE REQUIRED REPAIR AND INDICATED THAT THEY COULD NOT GET THE BOLTS OUT OF THE SEAT WHICH WOULD HAVE CAUSED TOO MUCH DAMAGE TO REPAIR THE FRONT DRIVERS SIDE SEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN PERFORMED REPAIRS FOR RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 125,748.

2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT RECALL NOTICE. *SMD THE CONSUMER NO LONGER OWNS THE VEHICLE, BECAUSE HIS DAUGHTER WAS INVOLVED IN AN ACCIDENT AND THE VEHICLE WAS TOTALED AND DESTROYED BY HIS INSURANCE COMPANY. THE CONSUMER BELIEVED THE DEATH OF HIS DAUGHTER WAS POSSIBLY DUE TO A FAULTY VEHICLE. *JB

2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT RECALL NOTICE AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE CONSUMER WAS INFORMED THE RECALL WOULD TAKE 2 HOURS TO COMPLETE. HOWEVER, WHEN THE CONSUMER RETURNED TO THE DEALER, THE VEHICLE WAS NOT READY. THE CONSUMER FOUND IT UNACCEPTABLE TO 5 HOURS TO HAVE THE RECALL DONE. THE DEALER INFORMED THE CONSUMER OTHER THINGS CAME UP, THAT HAD TO BE TAKEN CARE OF. THE DEALER INFORMED THE CONSUMER, THE VEHICLE WOULD NOT BE READY, AS PREVIOUSLY STATED.

A SAFETY RECALL NUMBER M35 WAS ISSUED FEB 2013 AND HAS NOT BEEN COMPLIED WITH AS OF THIS DATE 11 MAR 2014. REPEATED CALLS TO CHRYSLER CUSTOMER SERVICE HAVE FAILED TO GET ANY RESULTS. *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAG) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

DEAR SIR/MADAM: THIS CONCERNS THE M35 RECALL RELATING TO THE JEEP GRAND CHEROKEE (2003 IN MY CASE). YESTERDAY, 2-26-14, THE DEALERSHIP SUPPOSEDLY PERFORMED THE FIX TO RESOLVE THE ISSUE WITH THE AIRBAG SYSTEM. THIS WAS THE 3RD TIME THAT I HAD MADE AN APPOINTMENT AFTER THEY HAD PRESUMABLY GOTTEN THE PARTS NEEDED TO DO THE JOB. THE PREVIOUS 2 TIMES, IN MARCH AND SEPTEMBER 2013, AFTER GETTING TO THE DEALERSHIP AND CONSIDERABLE WAITING, I ENDED BEING TOLD THAT THEY COULD NOT PERFORM THE SERVICE BECAUSE THEY DID NOT HAVE THE PARTS--'PRIOR TO MARCH 2013, THEY SAID NOT TO KNOW WHAT PARTS WERE NEEDED. THE PROBLEM I HAVE IS THAT THE AIRBAG WARNING LIGHT IS STILL ON AND THEY REFUSED TO FIX IT ALLEGING THAT THE RECALL DID NOT PROVIDE FOR THAT. I FOUND THIS ILLOGICAL. ON THE ONE HAND, I BELIEVE THE WARNING LIGHT COMES ON WHEN THERE IS A PROBLEM WITH THE AIRBAG SYSTEM AND, ON THE OTHER HAND, THEY ARE TELLING ME THAT THEY HAVE NOW FIXED THE PROBLEM WITH THE AIRBAG SYSTEM. AROUND THE TIME CHRYSLER JEEP INFORMED OF THE PROBLEM, MY AIRBAG WARNING LIGHT TURNED ON. IT TOOK CONTACTS OVER A YEAR'S TIME WITH THE DEALERSHIP TO FINALLY HAVE THEM "CORRECT"' THE PROBLEM AND I AM NOW LEFT WONDERING IF IT HAS INDEED BEEN CORRECTED. I WOULD APPRECIATE IT IF SOMEONE WERE TO LOOK INTO THIS. *TR

2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT OF THE OCCUPANT RESTRAINT CONTROL MODULE. *SMD THE CONSUMER STATED AFTER WAITING OVER AN HOUR, HE WAS GIVEN AN INVOICE TO PAY $220 FOR A ELECTRICAL DIAGNOSTIC TEST. THE AIR BAG CONTROL MODULE WAS NOT REPLACED. THE CONSUMER STATED THE AIR BAG LIGHT IS STILL ON.

OUR JEEP IS SUBJECT TO A RECALL. WE RECEIVED THE NOTICE IN LATE 2012. WE CONTACTED THE LOCAL JEEP DEALER IN ACCORDANCE WITH THE RECALL NOTICE AND THEY SAID THEY WOULD CONTACT US. THEY DID NOT. WE CONTACTED THEM AGAIN ABOUT A MONTH AGO AND THEY SAID THEY DID NOT HAVE THE PARTS. WE CONTACTED CHRYSLER GROUP, AND THEY CONTACTED THE DEALER. WE WERE TOLD THAT THEY WOULD GET THE PARTS AND CONTACT US WITHIN 5 DAYS. THAT WAS MORE THAN A MONTH AGO. WE WOULD LIKE TO GET THIS RESOLVED, BUT OUR LOCAL DEALER SEEMS UNRESPONSIVE. *TR

I HAVE GONE TO CUTTER DODGE JEEP ON ALA MOANA BLVD. ON OAHU AND NOTIFIED THEM OF MY RECEIVING A RECALL LETTER. THEY INFORMED ME THAT THE PARTS ARE ON ORDER AND WILL BE CONTACTING ME WHEN THEY (PARTS) ARRIVE. I WAS CONTACTED BY THE DEALERSHIP AND WAS TOLD TO MAKE AN APPOINTMENT TO SERVICE MY JEEP FOR THE RECALL. WHEN I BROUGHT MY VEHICLE IN FOR THE SERVICE, I WAS INFORMED THAT THE DEALERSHIP GETS AHEAD OF ITSELF AND SENDS OUT CARDS STATING THAT THE PARTS ARE IN WHEN ACTUALLY THEY ARE NOT. WASTED TIME. SO, THEY TOLD ME AGAIN THAT THEY WOULD BE CONTACTING ME WHEN PARTS COME IN. THIS IS MY SECOND NOTICE FROM CHRYSLER NOTIFYING ME OF THE SAME RECALL. I HAVE YET TO RECEIVE A CALL OR LETTER FROM CUTTER DODGE JEEP ON ALA MOANA FOR THIS RECALL. I'M PRETTY SURE THAT THIS IS NOT A PART THAT TAKES OVER A YEAR TO MAKE NOR BE SENT OUT TO A DEALERSHIP FOR SOMETHING THAT COULD POSSIBLY CAUSE AN ACCIDENT WITHOUT WARNING. I WOULD LIKE TO GET THIS RECTIFIED, PLEASE. IF THERE IS ANOTHER DEALERSHIP THAT CAN TAKE CARE OF THIS FOR ME THEN POINT ME IN THE RIGHT DIRECTION. I AM NOT SURE IF MY JEEP IS AFFECTED BY THIS PROBLEM BUT WOULD SURE LIKE TO FIND OUT. THANK YOU FOR YOUR TIME IN THIS MATTER. *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE REMEDY PART WAS NOT AVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

SAFETY RECALL / M35 / NHTSA 12V-527 ( ORC MODULE ) DEALERSHIP NOTIFIED ME TWICE TO COME IN FOR THE ABOVE RECALL AND AFTER WAITING TWO HOURS EACH TIME, THEY TOLD ME THAT THEY DID NOT HAVE THE PARTS TO DO THE JOB. THEY ALSO TOLD ME THEY WOULD ORDER THE PARTS AND NOTIFY ME WHEN THEY WERE RECEIVED. THIS NEVER HAPPENED. IT'S BEEN TWO YEARS AND I'M OUT OF OPTIONS. THANK YOU FOR YOUR ASSISTANCE. *TR

THE CAR SHOULD BE RECALLED BECAUSE THE DRIVER SEAT DESIGN/MANUFACTURE IS DEFECTIVE. I FIRST NOTICED A CLICKING NOISE WHEN IN THE CAR. I BECAME ACCUSTOMED TO THE NOISE AND BASICALLY OVERLOOKED IT FOR MONTHS. ONE DAY WHEN GETTING INTO THE CAR IN A PARKING LOT I LANDED IN THE BACK SEAT. AS I WAS GETTING INTO THE CAR THE DRIVER SEAT TILTED BACKWARDS LIKE A ROCKING CHAIR AND I WAS HALFWAY DUMPED HEAD FIRST (UPSIDE DOWN) INTO THE REAR OF THE CAR. I WAS NOT INJURED. I LOOKED UNDER THE SEAT AND WAS ABLE TO SEE THAT THE SEAT FRAME IS BOLTED TO THE CAR AND THAT THE FRONT OF THE SEAT IS ATTACHED TO THE SEAT FRAME BY TWO VERY THIN "CAST IRON" BRACKETS. THE TWO BRACKETS (LEFT AND RIGHT) HAD BOTH SIMPLY SHEARED OFF AND THERE IS NOTHING HOLDING THE FRONT OF THE SEAT TO THE SEAT FRAME (THE REAR OF THE SEAT IS STILL ATTACHED TO THE FRAME). I SPECULATE THAT THE BRACKETS JUST GAVE OUT OVERTIME FROM THE SIMPLE ACTIVITY OF GETTING INTO AND OUT OF THE CAR. I WAS LUCKY THE CAR WAS PARKED AND I WAS SIMPLY GETTING INTO THE CAR WHEN THE BRACKETS GAVE OUT. IF IN FACT I HAD BEEN REAR-ENDED I EXPECT I WOULD HAVE BEEN THROWN OUT OF THE SEAT (SEAT BELTS OR NOT) AND SERIOUSLY INJURED OR KILLED. I REPORTED THIS ON THE JEEP FACEBOOK PAGE SO OTHER FOLKS COULD BE AWARE OF THE POTENTIAL DANGER. JEEP RESPONDED TO ME ON FACEBOOK, EMAIL AND TELEPHONE BUT BASICALLY SAID IT WAS A 10 YEAR OLD CAR AND THE DEFECT WAS NOT THEIR PROBLEM - SORRY! WHEN LOOKING ONLINE TO FIND OUT HOW TO REPAIR THE SEAT I DISCOVERED WHAT APPE

TL- THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD SURPASSED REASONABLE TIME FOR REPAIR. THE CONTACT TOOK HIS VEHICLE TO THE DEALER TO BE REPAIRED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURE HAD BEEN CONTACTED. THE VEHICLE HAD NOT BEEN REPAIRED. THE CHECK AIR BAG LIGHT WAS ILLUMINATED ON THE CONTACT'S DASHBOARD BUT THE AIR BAG HAD NOT INADVERTENTLY DEPLOYED. THE VIN WAS NOT AVAILABLE. AZ

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED BUT PROVIDED NO FURTHER INFORMATION. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/31/14*LJ

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TOOK MY 2003 JEEP GRAND CHEROKEE IN TO DEALER FOR SERVICE A YEAR AGO. WAS INFORMED THEN OF RECALL AND THAT PART WAS NOT AVAILABLE AT TIME BUT TO CALL BACK IN A MONTH. RECEIVED THE SAFETY RECALL NOTICE M35/NHTSA 12V-527 IN MAIL SHORTLY AFTER. HAVE BEEN CALLING EVERY MONTH TO CHECK AND KEEP GETTING SAME ANSWER THAT IT IS NOT AVAILABLE AND DO NOT KNOW WHEN IT WILL BE. TODAY I RECEIVED ANOTHER SAFETY RECALL NOTICE M35/NHTSA 12V-527. CALLED AGAIN HOPING PART WAS IN. RECEIVED SAME ANSWER FROM DEALER THAT PART WAS NOT IN AND DID NOT KNOW WHEN IT WILL BE AND TO CALL BACK NEXT MONTH. THIS IS COMPLETELY LUDICROUS. HOW CAN A CAR MANUFACTURER NOT HAVE A PART FOR A MAJOR PROBLEM WITHIN A YEARS TIME? PLEASE HELP! NO PROBLEMS YET BUT VERY CONCERNED FOR PERSON DRIVING VEHICLE. CAN'T AFFORD A NEW/USED VEHICLE TO REPLACE THIS ONE. *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN JANUARY 2013. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT WAS INFORMED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PART UNAVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 162,000.. ..UPDATED 03-12-14 *BF

LETTER FROM CONGRESSMAN GARDNER ON BEHALF OF CONSTITUENT RE CHRYSLER RECALL. *SMD THE CONSUMER STATED IT HAS BEEN OVER A YEAR, AND THE PARTS WERE NOT AVAILABLE FOR THE AIR BAG RECALL.

AFTER ONE YEAR I STILL HAVE AN OUTSTANDING RECALL, M35? NHTSA 12V-527. CHRYSLER STILL HAS NO PARTS TO MAKE THE NECESSARY SAFETY REPAIR. HOW LONG MUST WE WAIT UNTIL NHTSA AND CHRYSLER FIX THIS PROBLEM? *TR

THERE HAS BEEN NO INCIDENT-- MY COMPLAINT IS THAT WE WERE PUT ON NOTICE ONE FULL YEAR AGO ABOUT A DEFECT IN THE AIRBAGS AND STILL TO THIS DATE THE PARTS ARE NOT AVAILABLE. IT IS UNACCEPTABLE THAT A COMPANY AS LARGE AS CHRYSLER CANNOT GET THESE PARTS IN A ONE YEAR TIME FRAME. I SPOKE TO A REP AT CHRYSLER WHO SAID THERE IS NO UPDATED INFO ON WHEN THE PARTS WILL BE AVAILABLE. *TR

I RECEIVED A SAFETY RECALL LETTER FOR M35/NHTSA 12V-527 OVER A YEAR AGO, STATING THAT THE PARTS TO REPAIR THE ORC MODULE ARE NOT AVAILABLE. I HAVE NOT RECEIVED ANY UPDATES, AND AM STILL WAITING TO GET THE CAR REPAIRED SO THAT IS SAFE. *TR

IN APRIL 2007 I PURCHASED A 2003 JEEP GRAND CHEROKEE FROM JACKY JONES CHRYSLER IN HAYESVILLE NC, IN JANUARY 2013 I RECEIVED A RECALL NOTICE M35 CONCERNING THE AIR BAG PROBLEM WAS TO BE REPAIRED, AS OF 1/14/2014 AFTER TRYING TO GET THIS RESOLVED FOR A YEAR, STILL NOTHING HAS BEEN DONE AND I KEEP GETTING A RUNAROUND, CAN YOU HELP ME GET THIS RESOLVED? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THE PARTS WERE NOT AVAILABLE. THE CONTACT MENTIONED THAT THIS WAS A VERY SERIOUS SAFETY HAZARD. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 81,000.

DEALERS STILL DO NOT HAVE THIS PART IN FOR REPAIRS. *TR