Page 16 of 30 · complaints 751–800 of 1,476

2002 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Visibility
Filed Nov 12, 20083,000 milesIN

I OWN A 2002 JEEP GRAND CHEROKEE LIMITED V8. SINCE I HAVE OWNED THE VEHICLE I HAVE BEEN BATTLING WITH NO HEAT. THERE IS A PROBLEM WITH THE BLEND DOOR THAT COMES WITH THE DUAL MODULE HEATING AND COOLING SYSTEM. I SELL HOMES AND PEOPLE DO NOT GET LOANS IF THERE IS NO HEAT IN THE HOUSE. IT IS CONSIDERED UNINHIBITEDLY. WHAT DO I SAY TO MY 2 YEAR OLD WHEN THEY WANT TO BE WARM WHILE DRIVING ANYWHERE IN THE COLD MONTHS. THEIR ARE TO MANY PEOPLE WITH THE SAME PROBLEM WITH THE SAME VEHICLES. A RECALL IS MANDATORY. *TR

Visibility
Filed Nov 10, 200880,130 milesOR

PRIOR TO THE PROBLEM THE VEHICLE PERFORMED AS DESIGNED AND THEN SUDDENLY A SNAP NOISE CAME FROM THE DASH AREA AND THEN THE WINDOWS FOGGED WHILE I WAS DRIVING. THE FAILURE WAS A PLASTIC COMPONENT OF THE CLIMATE CONTROL VENT SYSTEM AND THE CONSEQUENCES ARE NO HEATING OF THE DRIVERS COMPARTMENT AND COMPROMISED COMFORT & VISIBILITY WHILE DRIVING. THE ONLY SOLUTION THAT THE JEEP DEALER OFFERS IS TO REPLACE THE BADLY DESIGNED EXPENSIVE PARTS WITH EQUALLY INFERIOR EXPENSIVE OEM REPLACEMENT PARTS WHICH ARE INEVITABLY GOING TO BREAK AGAIN. DIAGNOSTIC / REPAIR QUOTE $1600.00 I SOUGHT ADVICE / INFO REGARDING MY PROBLEM AND DISCOVERED ON MY OWN A COMPANY IN TEXAS WHICH MAKES A RELIABLE / PERMANENT SOLUTION FOR THE JEEP GRAND CHEROKEE POORLY DESIGNED DUAL CONTROL VENT & RECIRC SYSTEMS. I BOUGHT AN AFTER MKT REPAIR KIT FROM A TEXAS CO. HEATERTREATER.COM FOR $225. THE SUPERIOR DESIGNED PARTS ARE IMPERVIOUS TO BREAKAGE LIKE THE OEM JEEP COMPONENTS AND WILL NOT REPEAT THIS TROUBLE IN MY VEHICLE LIKE THE ORIGINAL PARTS. PLEASE REVIEW HEATERTREATER.COM AS USEFUL INFO AS TO HOW JEEP ENGINEERS SHOULD HAVE BUILT IT AND TO SEE DEMONSTRATION OF THE PROBLEM. MY OLD PARTS ARE AVAILABLE FOR YOU TO REVIEW. *TR

Seats
Filed Nov 7, 200876,700 milesMI

AS THE PURCHASER OF PRE-OWNED 2002 JEEP GC LIMITED, HAVE EXPERIENCED FRONT SEATS HEATER ELEMENTS SHORTING AND FAILURE. *TR

Engine and Engine Cooling › Cooling System
Filed Nov 7, 200879,289 milesCA

THE WEATHER TURNED TO SNOW AND I NEEDED THE DEFROST/ HEATER. THE PASSENGER SIDE ONLY BLOWS COLD AIR. MY VISIBILITY BECAME SO IMPAIRED I HAD TO PULL OVER AND ABANDON THE VEHICLE UNTIL THE FOLLOWING DAY. I TOOK IT TO MY MECHANIC, THE DIAGNOSIS IS BROKEN BLEND AIR DOOR AND RECIRCULATION DOOR, ESTIMATE $1200.00. *TR

Power Train › Automatic Transmission
Filed Nov 7, 200864,000 milesPA

MY 2002 JEEP CHEROKEE LIMITED HAS 64,000 MILES ON IT. THE "CHECK ENGINE" LIGHT CAME ON WHILE DRIVING. TOOK IT TO JEEP DEALERSHIP. COMPUTER HOOK UP INDICATED A TRANSMISSION PROBLEM. I WAS TOLD IT NEEDED A NEW "TORQUE CONVERTER." HAD THE TORQUE CONVERTER REPLACED. WHEN REPLACING THE "TORQUE CONVERTER", I WAS TOLD THE TRANS. PLATE WAS BAD AND NEEDED TO BE REPLACED. REPLACED PLATE. COMPUTER NOW SAYS THE 02 SENSOR IS BAD. REPLACED 02 SENSOR. WHILE GETTING TO THE 02 SENSOR, WAS TOLD A BOLT WAS RUSTED TO TRANS. COOLANT LINE AND BROKE A HOLE IN IT. HAD THE COOLANT LINE REPLACED. NOW THE JEEP STALLS! HAD TO DRIVE IT BACK TO THE DEALERSHIP WITH ONE FOOT ON THE GAS, ONE ON THE BRAKE TO KEEP JEEP RUNNING AND NOT TO CAUSE AND ACCIDENT! NOW I'M TOLD MY SPARK PLUGS NEED REPLACING AND FUEL SYSTEM CLEANED. REPLACED SPARK PLUGS, FUEL SYSTEM WAS CLEANED AND REPLACED THE IDLE AIR CONTROL MOTOR!!! JEEP STALLS WHEN PUTTING INTO REVERSE OR DRIVE! WHY IS THE JEEP STALLING????? I'VE ALREADY DUMPED A PILE OF MONEY INTO IT AND IT'S WORSE OFF THAN WHEN I TOOK IT IN THE FIRST PLACE! *TR

Visibility › Defroster/Defogger/Hvac System
Filed Nov 3, 200880,000 milesOH

BLEND DOORS FAILED ON 2002 JEEP GRAND CHEROKEE. CANNOT GET HEAT, DEFROST WINDOWS, ETC. THIS HAPPEN TO OUR JEEP AT 80,000 MILES, BUT I HAVE HEARD FROM MANY JEEP OWNERS WITH THE SAME PROBLEM, SOME HAPPENING AS SOON AS 40,000 MILES. THIS IS CLEARLY A MANUFACTURING DEFECT AND IS A SAFETY ISSUE IF ONE CANNOT PROPERLY DEFROST WINDOWS. COST IS $1,200 TO REPAIR PER DEALERSHIP. *TR

Visibility
Filed Oct 26, 200895,000 milesMD

NO HEAT, POOR DEFROSTER PERFORMANCE. WAS TOLD THE PROBLEM IS THE HEATER BLEND DOOR HAS FAILED AND THE COST IS AROUND $`1,800.00 TO REPAIR. I STARTED LAST WINTER WITH NO HEAD ON THE PASSENGER SIDE, NOW THERE IS NO HEAT ON EITHER SIDE. DEFROSTERS NOT PROPERLY CLEARING WINDSHIELD. *TR

Visibility
Filed Oct 25, 200862,000 milesOR

BLEND DOOR ACTUATOR FAILURE, SAFETY ISSUE!! NO VISIBILITY!!! NO HEAT ON PASSENGER SIDE. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Oct 25, 200862,000 milesOR

APPARENTLY THERE IS A HUGE NUMBER OF JEEP GRAND CHEROKEE OWNERS WITH DEFECTIVE BLEND DOOR ACTUATORS. I AM ONE OF THEM. I OWN A 2002 JEEP GRAND CHEROKEE LIMITED AND HAVE NO HEAT ON MY PASSENGER SIDE. NO DEFROST, BIG SAFETY ISSUE. DEALER QUOTES OVER $1,000 TO REPAIR. I CAN'T AFFORD THAT! *TR

Visibility › Defroster/Defogger/Hvac System
Filed Oct 24, 2008115,000 milesME

IN THE FALL OF 2007, THE HEAT ON THE PASSENGER SIDE OF 2002 JEEP GRAND CHEROKEE STOPPED WORKING. I DID SOME ONLINE RESEARCH AND THIS PROBLEM WAS SO COMMON THAT I EASILY FOUND PLENTY OF PEOPLE WITH THE EXACT SAME PROBLEM THAT WERE ABLE TO SELF-DIAGNOSE THE PROBLEM USING THE JEEPS INTERNAL COMPUTER TO OUTPUT THE SYSTEM FAULTS. USING THE SAME METHOD TO ENTER THE AZC SELF-DIAGNOSTIC MODE, THE CLIMATE CONTROL DISPLAY OUTPUT THE SYSTEM FAULT CODES 52-54-56. SINCE MOST OF THE CONSUMERS I'VE RUN INTO WITH THIS PROBLEM GET THAT EXACT CODE, OR HAVE HAD THE SAME PROBLEM DIAGNOSED BY A JEEP DEALERSHIP SERVICE DEPARTMENT, I ALREADY KNOW THAT IT WILL COST ANYWHERE FROM $1000+ TO BE REPAIRED, THE MAJORITY OF IT BEING LABOR AS THE ENTIRE INSTRUMENT PANEL ASSEMBLY HAS TO BE REMOVED. TO ADDRESS THIS PROBLEM, DAIMLER-CHRYSLER RELEASED TSB 2400104 - NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. EACH NEW SUB-ASSEMBLY CONSISTS OF SEVERAL INDIVIDUAL COMPONENTS. THE NEW SUB-ASSEMBLIES IMPROVE COMPONENT RELIABILITY. IT IS RECOMMENDED THAT THE RESPECTIVE SUB-ASSEMBLY BE INSTALLED IF A BLEND AIR DOOR(S), A RECIRCULATION DOOR, A DOOR LINK, OR A SUB-ASSEMBLY HOUSING REQUIRES REPLACEMENT. THESE NEW PARTS COST LESS THAN $200 ACCORDING TO THE BULLETIN, BUT I FIND IT HARD TO BELIEVE THAT DAIMLER-CHRYSLER EXPECTS THEIR CUSTOMERS TO PICK UP THE TAB ON A DESIGN FLAW. ESPECIALLY A DESIGN FLAW THAT IS SO LABOR INTENSIVE THAT EVEN THOUGH THE PARTS ARE LESS THAN $200, THE FINAL BILL WILL BE MORE T

Visibility
Filed Oct 24, 200875,000 milesAE

INABILITY TO SEE THROUGH THE WINDSHIELD DUE TO EXCESSIVE MOISTURE ON WINDSHIELD AND UNABLE TO CLEAR WINDSHIELD. *TR

Visibility
Filed Oct 21, 200850,000 milesNJ

MY 2002 GRAND CHEROKEE SUDDENLY HAS NO HEAT. THE DEFROSTER WORKS RANDOMLY AND SOMETIMES SHUTS DOWN ONLY BLOWING COLD, OUTSIDE AIR CAUSING THE WINDOW TO FOG UP WITH NO WARNING. AFTER RESEARCHING THIS ISSUE ONLINE THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS, THE DEALER FIX IS TO TAKE OFF THE DASH ($1000+ IN LABOR) TO FIX A $20 PART. THERE ARE PARTS AVAILABLE ONLINE TO DO THE FIX YOURSELF FOR $100. SEEMS TO ME THAT NOT ONLY DOES JEEP KNOW THERE IS A FACTORY DEFAULT WITH THEIR JEEPS, THEY RIP PEOPLE OFF BY CHARGING EXORBITANT AMOUNTS OF $$ TO FIX SOMETHING SIMPLE. I SEARCHED THROUGH YOUR DATABASE AND THERE ARE PAGES AND PAGES OF COMPLAINTS FOR THE SAME ISSUE. AT THIS POINT I AM GOING TO FIX IT MYSELF BECAUSE I CANT GO THROUGH THE WINTER WITHOUT HEAT, BUT IM SURE AS HECK NOT GOING TO TAKE IT TO THE DEALER AND GET CHARGED $2500. AND IM DEFINITELY NEVER BUYING ANOTHER GM CAR AGAIN. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Oct 20, 2008TX

THE A/C, AND HEATER DOES NOT WORK PROPERLY!!! ON MY 2002 JEEP GRAND CHEROKEE LIMITED (WJ), THE HEAT DOES NOT WORK ON THE DRIVERS SIDE, THERE IS A FLAP UNDER THE DASH THAT IS JAMMED SHUT, SO THE HEAT ONLY WORKS ON ONE SIDE!!! I GOT A QUOTE TO GET THIS PROBLEM REPAIRED, AND IT WAS 800-1200 MINIMUM!!!! *TR

Visibility › Defroster/Defogger/Hvac System
Filed Oct 6, 2008100,000 milesAR

THIS IS IN REGARDS TO THE BLEND DOOR ISSUE ON JEEP GRAND CHEROKEE MODELS THAT HAVE THE DUAL CLIMATE CONTROL. THE FACT THAT THIS ISSUE IS IMMINENT IN NEARLY EVERY ONE OF THESE VEHICLES IS DISTURBING ENOUGH IN ITSELF, BUT WHAT IS DOWNRIGHT UNACCEPTABLE IS THAT THE AVERAGE COST TO REPAIR RANGES FROM 1000.00-1300.00!! THIS ISSUE IS SO PREVALENT THAT 3 DIFFERENT JEEP SITE FORUMS HAVE HAD SO MANY JEEP OWNERS BRING THIS UP THAT IT HAS BECOME A POSTED ISSUE. I HAVE RECENTLY PURCHASED A 2002 MODEL AND, KNOCK ON WOOD, HAVE NOT EXPERIENCED THIS ISSUE. I BELIEVE IT ACTUALLY MAY HAVE ALREADY BEEN TAKEN CARE OF, BUT IN THE EVENT THAT I AM WRONG, I CAN ONLY HOPE AND PRAY THAT DC/JEEP HAS STEPPED UP AND DONE WHAT IS RIGHT, AND, AT THE VERY LEAST, AS A RECALL/TSB, COVERS A LARGE PORTION OF THIS REPAIR. *TR

Visibility
Filed Oct 6, 200883,000 milesMI

2002 JEEP GRAND CHEROKEE BLEND DOOR ACTUATOR BROKEN AND DEFROSTED IS NOW DISABLED I CAN NOT SEE. *TR

Power TrainCrash1 injured
Filed Oct 3, 200889,000 milesAL

I WAS APPROACHING A STOP SIGN TRAVELING ABOUT 30MPH IN MY 2002 JEEP GRAND CHEROKEE. WHEN I TOOK MY FOOT OFF THE ACCELERATOR, THE ENGINE CONTINUED TO ACCELERATE. I APPLIED THE BRAKE BUT COULD NOT STOP THE CAR. THE HARDER I TRIED TO STOP THE CAR, THE ENGINE RAN HARDER. IT WAS LIKE THE CRUISE CONTROL WAS ON AND TRYING TO MAINTAIN THE 30MPH SPEED. THE CRUISE WAS NOT ON. I ENDED UP INSIDE AN OFFICE BUILDING THAT THANKFULLY WAS NOT OCCUPIED AT THE TIME. THE CAR WAS TOTALED AND I WAS INJURED. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Sep 29, 200850,000 miles00

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Sep 29, 200850,000 miles00

THE CAR DOES NOT BLOW HEAT ON THE PASSENGER SIDE. APPARENTLY THERE IS A WELL KNOWN PROBLEM WITH THE BLEND DOORS AND THE ACTUATORS. IT IS VERY DANGEROUS IN THE WINTER WHEN THE RIGHT SIDE OF THE JEEP DOES NOT DEFROST BECAUSE NO WORM AIR BLOWS OUT. NO VISIBILITY. *TR

Power Train › Automatic TransmissionCrash
Filed Sep 29, 200895 milesPA

CAR WAS PLACED IN PARK IN OUR DRIVEWAY. WIFE LEFT VEHICLE TO RETRIEVE ARTICLE FROM HOUSE. WHEN SHE RETURNED, SHE SAW VEHICLE IN REVERSE HEADED FOR THE HOUSE ACROSS THE STREET. VEHICLE STOPPED WHEN IT STRUCK THE HOUSE. *TR

Engine and Engine Cooling › Cooling System
Filed Sep 26, 200827,000 milesPR

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON APRIL 17, 2006, THE VEHICLE WAS SERVICED FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN) REGARDING THE ELECTRIC MOTOR DRIVEN COOLING FAN SYSTEM. AFTER THE REPAIR, THE FAILURE RECURRED THREE ADDITIONAL TIMES. THE VEHICLE NORMALLY OVERHEATS AND SHUTS OFF. THE MOST RECENT FAILURE OCCURRED ON SEPTEMBER 23, 2008. THE VEHICLE WILL BE TAKEN TO THE DEALER FOR A DIAGNOSIS. THE FAILURE MILEAGE WAS 27,000 AND CURRENT MILEAGE WAS 35,358.

Visibility
Filed Sep 24, 200848,000 milesNY

TWO YEARS AGO MY PASSENGER SIDE HEAT STOP WORKING. WHEN I TOOK IT TO THE DEALER, THEY STATED THAT IT WAS NOT COVER BY ANY WARRANTY AND IT WOULD COST $1500.00 TO REPAIR. SO THE PUT TAPE OVER THOSE VENTS AND ONLY HAD THE DRIVER SIDE WORKING. LAST MAY MY DRIVER SIDE STOP BLOWING HOT AIR ALSO. TOOK BACK TO THE DEALER, GUESS WHAT IT WILL COST $1200.00. I'M TRIED OF THIS, JEEP SHOULD HAVE A RECALL! *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Sep 18, 2008105,043 milesKS

WHEN BLOWER MOTOR TURNED ON HIGH PANEL UNDER PASSENGER SIDE UNDER DASH GETTING EXTREMELY HOT. REMOVED PANELING UNDER DASH AND WIRES ARE MELTING, TOO HOT TO TOUCH! EXTREME FIRE HAZARD!!!! HUGE LIABILITY!! SCARED TO EVEN TURN ON BLOWER MOTOR ANY MORE DUE TO POSSIBILITY OF FIRE. DURING CURRENT RAIN STORM UNABLE TO GET WINDOWS DEFOGGED TO SEE TO DRIVE HAD TO PULL OFF TO SIDE OF ROAD. *TR

Visibility
Filed Sep 18, 200854,657 milesFL

I BOUGHT MY 2002 JEEP GRAND CHEROKEE USED WITH 51,249 MILES I FOUND OUT AFTER 30 DAYS THAT MY BLEND DOOR NEEDED TO BE CHANGED OUT THE DEALER WHERE I PURCHASED IT WAS KIND ENOUGH TO SPLIT THE COST 50% MY PART $492. NOW IT HAS GONE OUT AGAIN AND YOU WOULD HAVE THOUGHT THAT IT WOULD LAST MORE THAN 2 YEARS WHAT CAN I DO BESIDES TRADE IT IN. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Sep 17, 200880,765 milesMD

BROUGHT MY 02 JEEP GRAND CHEROKEE IN NOVEMBER 2007 HAD PROBLEMS WITH THE HEAT MODE BLOWING COLD OUT THE PASSENGER SIDE VENTS. TO STOP THIS AND MAKE THE PASSENGER SIDE FEEL THE HEAT I HAD TO TAPE UP THE VENTS ON THE PASSENGER SIDE. WELL SUMMER OF 2008 BEGAN SO I REMOVE THE TAPE FROM THE VENTS. WITH THE AC ON THE AIR FLOW WAS WEAK THE AS WAS RECHARGED THE DRIVER SIDE BLEW COLD, BUT PASSENGER SIDE WAS WEAK. AROUND AUGUST TURN ON THE AC NOTHING BUT A VERY WEAK AIRFLOW FROM BOTH SIDES. THE POSSIBLE VILLAINS BLEND AIR DOORS AND THE AIR RECIRCULATION DOOR. COST FROM DEALER TO REPAIR 1,000.00 TO 1,200.00 THE WINTER OF 2008/ 2009 IS APPROACHING NO HEAT AND *NO DEFROST. COULD GET DANGEROUS. PLEAS HELP!!!!!!!! *TR

Visibility
Filed Sep 11, 200860,000 milesNY

IN THE FALL OF 2006, THE HEAT IN MY 2002 JEEP GRAND CHEROKEE STOPPED WORKING. I DID SOME ONLINE RESEARCH AND THIS PROBLEM WAS SO COMMON THAT I EASILY FOUND PLENTY OF PEOPLE WITH THE EXACT SAME PROBLEM THAT WERE ABLE TO SELF-DIAGNOSE THE PROBLEM USING THE JEEP'S INTERNAL COMPUTER TO OUTPUT THE SYSTEM FAULTS. USING THE SAME METHOD TO ENTER THE AZC SELF-DIAGNOSTIC MODE, THE CLIMATE CONTROL DISPLAY OUTPUTTED THE SYSTEM FAULT CODES 52-54-56. SINCE MOST OF THE CONSUMERS I'VE RUN INTO WITH THIS PROBLEM GET THAT EXACT CODE, OR HAVE HAD THE SAME PROBLEM DIAGNOSED BY A JEEP DEALERSHIP SERVICE DEPARTMENT, I ALREADY KNOW THAT IT WILL COST ANYWHERE FROM $1000+ TO BE REPAIRED, THE MAJORITY OF IT BEING LABOR AS THE ENTIRE INSTRUMENT PANEL ASSEMBLY HAS TO BE REMOVED. TO ADDRESS THIS PROBLEM, DAIMLER-CHRYSLER RELEASED TSB 2400104 - NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. EACH NEW SUB-ASSEMBLY CONSISTS OF SEVERAL INDIVIDUAL COMPONENTS. THE NEW SUB-ASSEMBLIES IMPROVE COMPONENT RELIABILITY. IT IS RECOMMENDED THAT THE RESPECTIVE SUB-ASSEMBLY BE INSTALLED IF A BLEND AIR DOOR(S), A RECIRCULATION DOOR, A DOOR LINK, OR A SUB-ASSEMBLY HOUSING REQUIRES REPLACEMENT. THESE NEW PARTS COST LESS THAN $200 ACCORDING TO THE BULLETIN, BUT I FIND IT HARD TO BELIEVE THAT DAIMLER-CHRYSLER EXPECTS THEIR CUSTOMERS TO PICK UP THE TAB ON A DESIGN FLAW. ESPECIALLY A DESIGN FLAW THAT IS SO LABOR INTENSIVE THAT EVEN THOUGH THE PARTS ARE LESS THAN $200, THE FINAL BILL WILL BE MORE THAN $1,000. A J

Seats
Filed Sep 10, 200894,000 milesPA

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE SEAT FRAME SPONTANEOUSLY FAILED AND ALLOWED THE SEAT TO SUDDENLY RETRACT BACKWARDS. THE FAILURE INCREASED THE RISK OF A CRASH. THE DEALER STATED THAT THE ENTIRE SEAT FRAME NEEDED TO BE REPLACED AT THE COST OF OVER $400. HE IS IN THE PROCESS OF HAVING THE SEATS REPAIRED. SECONDLY, THE POWER WINDOWS WORKED INTERMITTENTLY. THE DEALER REPLACED THE WINDOW REGULATORS. THIRDLY, HE NOTICED THAT FLUID FROM THE HEATER COIL LEAKED INTO THE FRONT PASSENGER SIDE OF THE VEHICLE. THE MANUFACTURER WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIR BECAUSE THE VEHICLE EXCEEDED THE WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 94,000.

Visibility
Filed Sep 4, 200870,000 milesPA

2002 JEEP GRAND CHEROKEE. BLOWER CONTROLLER CONNECTOR IS OVERHEATING AND MELTING CONNECTOR AND NOW NOT WORKING. REPLACEMENT WITH NEW CONNECTOR IS POSSIBLE FROM DEALER WITH MORPAR REPAIR KIT #05102406AA . HOWEVER... THIS DOES NOT FIX THE PROBLEM AS IT WILL HAPPEN AGAIN AND AGAIN. THIS IS DUE TO STRAIN ON THE BLOWER MOTOR DRAWING HIGH AMPS BECAUSE THE COMMON PROBLEM WITH THIS JEEP IS WITH THE AC "BLEND DOORS" WHICH WAS THE FIRST PROBLEM FOR ME....AS WITH MANY JEEP CHEROKEE OWNERS. IT COSTS OVER $1000 TO FIX A SIMPLE PROBLEM WITH THE BLEND DOOR BECAUSE THE ENTIRE DASH HAS TO BE REMOVED! SO, THE BLEND DOORS ARE A COMMON PROBLEM WITH AN EXPENSIVE FIX, AND IF YOU DON'T FIX IT, THE BLOWER MOTOR AND CONTROLLER WILL OVERHEAT, LEAVING YOU WITH NO AIR CONTROL TO REMOVE MOISTURE IN DAMP WEATHER. THE CONTROLLER COULD OVERHEAT, POSSIBLY CAUSE A FIRE, OR IF THE CONTROLLER AND BLOWER DON'T WORK, YOU HAVE NO WAY OF CLEARING FOGGY WINDOWS....BAD THING! VERY FRUSTRATED AS THIS SHOULD BE PART OF A MAJOR RECALL. WHY SHOULD SO MANY JEEP OWNERS HAVE TO PAY FOR A SIMPLE, YET EXPENSIVE FIX? *TR

Visibility › Power Window Devices and Controls
Filed Aug 31, 2008OH

3 OUT FOR 4 REGULATORS HAD TO BE REPLACED ON MY 2002 GRAND JEEP. *TR

Visibility
Filed Aug 28, 200883,000 milesOR

BLEND AND RECIRCULATION DOOR FAILURES IN HVAC UNIT. FAILURE IS EXTREMELY COMMON, AND COSTS OVER $1,000 IN REPAIRS. *TR

Steering
Filed Aug 24, 200866,000 milesOK

LOUD GROANING FORM POWER STEERING UNDER HOOD. FOUND LEAK IN POWER STEERING HIGH PRESSURE HOSE FITTING. REPLACED HOSE AND FIXED PROBLEM. CAR DID NOT HAVE VERY MANY MILES. HOSE WAS DEFECTIVE. *TR

Visibility
Filed Aug 24, 200868,000 milesOK

AIR CONDITIONING BLOWER WOULD QUIT WORKING. FOUND A JEEP FORUM ON LINE. DETERMINED THE PROBLEM WAS THE BLOWER MOTOR RESISTOR WIRING CONNECTIONS OVERHEATING. THIS IS A VERY COMMON PROBLEM WITH THESE GRAND CHEROKEES. SEEMS LIKE JEEP SHOULD HAVE DONE A RECALL. *TR

Visibility › Power Window Devices and Controls
Filed Aug 20, 200873,000 milesMN

2002 JEEP GRAND CHEROKEE LIMITED (V8) WENT OUT TO CAR THIS MORNING AND DRIVER SIDE WINDOWS WAS HALF DOWN IN DOOR - TRIED TO ROLL IT UP - NOTHING. WINDOW THEN FELL INTO DOOR FRAME COMPLETELY - REGULATOR PROBLEM WITH PLASTIC PART. *TR

Visibility › Defroster/Defogger/Hvac System › Fan/Motor
Filed Aug 17, 200869,000 milesNY

VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER HAVING A VISIBILITY PROBLEM WITH THE HEATER/AIRCONDITIONG IN CAR HEATING/AIRCONDITIONING NOT CLEARING WINDSHIELD. *TR __________________

Tires › Tread/Belt
Filed Aug 15, 200838,000 milesNY

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE 4WD. THE VEHICLE HAS GOODYEAR WRANGLER TIRES, SIZE P235/70R16. THE CONTACT STATED THAT THE INDEPENDENT OWNER WHO SOLD THE VEHICLE TO THE CONTACT HAD BRAND NEW TIRES PLACED ON THE VEHICLE. AT APPROXIMATELY 38,000 MILES, THE GOODYEAR TIRES BEGAN TO EXPERIENCE TREAD SEPARATION. SHE NOTICED THAT THE VEHICLE WAS NOT DRIVING PROPERLY AT SPEEDS 50 MPH AND LESS. THE TIRES WERE ALSO SEPARATING FROM THE HUBCAPS OR RIMS AND THEN FLATTENED. THE TIRE WAS REPAIRED. LATER, THE SECOND TIRE FLATTENED. THE TIRE WAS REPLACED WITH THE SPARE TIRE THAT CAME WITH THE VEHICLE. THREE MONTHS LATER, SHE AWAKENED TO FIND THAT THE TIRE WAS ENTIRELY FLAT. SHE PLACED AIR IN THE TIRE, BUT IT REMAINED SOFT. THE FAILURE MILEAGE WAS 38,000 AND CURRENT MILEAGE WAS 45,000. UPDATED 09/10/08 *BF UPDATED 09/17/08. *JB

Service Brakes, Hydraulic
Filed Aug 8, 200828,000 milesMI

FRONT BRAKE ROTORS WARE CONSTANTLY. *TR

Engine and Engine Cooling › Engine
Filed Aug 7, 200885,110 milesPA

I HAVE A 2002 JEEP GRAND CHEROKEE. IT HAS 85,000 MILES. IT BEGAN LOSING COOLANT. THE MECHANIC DETERMINED IT WAS A HEAD GASKET. AFTER TAKING THE ENGINE APART, IT WAS DISCOVERED THAT A CASTING DEFECT IN THE INTAKE MANIFOLD CAUSED THE PROBLEM. THERE WAS A WATER JACKET COVERED BY CASTING MATERIAL AT MANUFACTURE. *TR

Engine and Engine Cooling
Filed Jul 31, 200895,000 milesTN

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, PART OF THE RADIATOR FAN FELL OFF OF THE VEHICLE. ON ANOTHER OCCASION THE REMAINDER OF THE FAN FELL OFF OF THE VEHICLE. BOTH FAILURES OCCURRED APPROXIMATELY ONE WEEK AGO WITHOUT WARNING. THERE WAS A VERY LOUD POPPING SOUND AND SHE OBSERVED THAT A PIECE OF THE PLASTIC FAN WAS ON THE GROUND. THE DEALER ALSO CONFIRMED THAT THE VIN IS A PART OF A RECALL. THE CURRENT AND FAILURE MILEAGES WERE 95,000. THE VIN WAS UNAVAILABLE.

Visibility
Filed Jul 30, 200890,000 milesNV

BLEND DOOR FAILURE ON '02 GRAND CHEROKEE. *TR

Service Brakes, Hydraulic
Filed Jul 26, 20082,000 milesCA

DISC BRAKES TENDS TO LOCK UP EVER SINCE WE BOUGHT THE CAR. *TR

Engine and Engine Cooling › Cooling System › Fan
Filed Jul 24, 2008100,677 milesMS

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING: COOLING SYSTEM:FAN) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIR. SHE WAS INFORMED THAT HER VIN WAS NOT INCLUDED IN THE RECALL AND PAID $315 FOR THE REPAIR. THE FAILURE MILEAGE WAS 100,677. UPDATED 09/15/08 *BF THE GEARBOX HAD SEIZED. UPDATED 09/18/08. *JB

Engine and Engine Cooling › Cooling System
Filed Jul 22, 200875,500 milesVA

RADIATOR COOLING FAN BLADES BROKE INTO SEVERAL PIECES WHILE I WAS DRIVING. NOT EASILY DETERMINED IF THE RADIATOR WAS DAMAGED. FAN IS INOPERABLE WHICH CAUSES THE ENGINE TO OVERHEAT UNLESS VEHICLE IS KEPT IN MOTION. HAVE NOT DONE A REPLACEMENT YET. CHRYSLER IS REFUSING TO EVEN CONSIDER COVERING THE REPAIR UNLESS I PAY TO HAVE THEIR TECH DIAGNOSE THE PROBLEM. CHRYSLER WILL NOT COMMIT TO PAY FOR ANY PERCENTAGE OF THE REPAIR UNTIL AFTER I PAY TO HAVE A TECH DIAGNOSE THE PROBLEM. *TR

Engine and Engine Cooling › Cooling System
Filed Jul 22, 200856,000 milesFL

DRIVING ALONG AND LOW COOLANT LIGHT WENT ON, THEN PULLED OVER AND REVEALED NO COOLANT WHATSOEVER. REPLACED THE COOLANT EVERY FEW DAYS THEN FINALLY AFTER A COUPLE WEEKS TOOK IT TO THE RADIATOR SHOP AND HAD TO HAVE THE RADIATOR REPLACED. *TR

Electrical System
Filed Jul 22, 200853,000 milesFM

VEHICLE WOULD NOT START. HAD IT TOWED TO A REPAIR SHOP AND THE STARTER WAS OUT. NEEDED TO REPLACE THE STARTER. THERE ARE WAY TOO MANY REPAIRS ON THIS VEHICLE WITH ONLY 57,000 MILES ON IT. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jul 7, 200860,000 miles00

THE HEAT ON THE PASSENGER SIDE OF THE JEEP IS BLOWING COLD AIR IN WINTER, EVEN WHEN IT IS SET TO MAXIMUM HEAT. THE DEALER TOLD ME THAT THERE IS A SERVICE BULLETIN ON THE BLEND DOOR AND THEY WANT OVER $700 DOLLARS TO FIX IT. MY QUESTION IS IF THEY KNOW THERE IS A PROBLEM WITH IT FROM DESIGN HOW COME THEY DON'T FIX IT FOR FREE AND WHY SHOULD I PAY FOR IT WHEN THEY KNEW THEY SOLD ME A BAD DESIGN. ALSO NOW THE AC IS BLOWING HOT AIR AND THEY ARE TELLING ME IT IS THE SAME PROBLEM WITH THE BLEND DOORS. THIS IS A SAFETY ISSUE SINCE IN THE WINTER I CAN NOT DEFROST THE FRONT WINDSHIELD AND HAVE TO PULL OVER TO CLEAN THE ICE AND FOG BUILD UP FROM INSIDE THE WINDOW. *TR

Engine and Engine Cooling › Cooling System › Fan
Filed Jun 27, 2008TX

2002 JEEP GRAND CHEROKEE RECALL FOR ELECTRIC RADIATOR FAN. CONSUMER STATES THAT HE HAD THESE PARTS REPLACED BEFORE THE RECALL WAS RECEIVED. HE ALSO STATES THEY HAVE BEEN REPLACED AGAIN AND THE MANUFACTURER STATED THE REPAIR ORDER THE CONSUMER SUBMITTED DID NOT SHOW THE REPLACEMENT OF THE PARTS INVOLVED IN THE RECALL. *KB THE CONSUMER STATED THE ENGINE OVERHEATED AND THE REPAIRS WERE NECESSARY. *JB

Engine and Engine Cooling › Cooling System
Filed Jun 24, 2008115,000 milesSC

COOLING FAN MOTOR BAD IN 2002 JEEP GRAND CHER. ALSO COOLING FAN BLADES ARE CRACKED. CALLED ABOUT A RECALL, BUT THEY SAID JEEP DID NOT FALL WITHIN THE CORRECT VIN # RANGE. *TR

Engine and Engine Cooling › Cooling System › Fan
Filed Jun 23, 200878,000 milesMA

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE VIBRATED FOR SEVERAL SECONDS AFTER IT HAD BEEN SHUT OFF. WHEN THE VEHICLE WAS RESTARTED, HE HEARD A LOUD EXPLOSION. THE CONTACT EXITED THE VEHICLE, LIFTED THE HOOD, AND NOTICED THAT THE FAN WAS DESTROYED. PIECES OF THE FAN WERE LODGED INTO THE RADIATOR. AAA TOWED THE VEHICLE TO HIS RESIDENCE. ON JUNE 23, 2008, THE MANUFACTURER STATED THAT THEY WOULD REPAIR THE FAN, BUT THE CONTACT WOULD HAVE TO PAY FOR THE RADIATOR REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 78,000.

Visibility › Defroster/Defogger/Hvac System
Filed Jun 23, 2008140,000 milesMA

HVAC UNIT IN MY JEEP WJ, 2002, BROKE. DETERMINED TO BE BLEND DOOR AND RECIRCULATION DOOR MALFUNCTION. COMMON PROBLEM WITH VERY EXPENSIVE REPAIR!!! *TR

Engine and Engine Cooling
Filed Jun 17, 200870,000 milesNE

FAILURE OF HEATER TO DELIVER WARMED AIR TO THE PASSENGER SIDE (THIS MODEL HAS A DUAL HEAT CONTROL). IN INVESTIGATING THIS PROBLEM, IT BECAME CLEAR THAT THIS IS A VERY FREQUENT ISSUE WITH THIS MODEL, OFTEN OCCURRING AT 50-70000 MILES,FILLING MANY CHAT ROOM THREADS, AND EVEN LEADING TO AN INDEPENDENTLY MANUFACTURED FIX. (THE "HEATER TREATER"--EASILY FOUND BY GOOGLE OR EBAY). THE PROBLEM APPARENTLY IS DUE TO CHEAP PLASTIC BLEND DOOR MECHANISMS WHICH OFTEN BREAK AND REQUIRE TOTAL DASHBOARD REMOVAL TO FIX (~$1100-1500). IF YOU WANT TO SEE JUST ONE THREAD TO JUDGE THE FREQUENCY OF THIS PROBLEM,GO TO: WWW.TOPIX.COM/FORUM/AUTOS/JEEP-GRAND-CHEROKEE/TSERAT48371ICOB68/P8. *TR

Visibility › Defroster/Defogger/Hvac System
Filed May 25, 200865,000 milesND

REPEATED CLIMATE CONTROL BLEND DOOR FAILURE ON 2002 JEEP GRAND CHEROKEE. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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