Page 14 of 30 · complaints 651–700 of 1,476

2002 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Seats
Filed Oct 1, 201083,000 milesWA

MY 2002 JEEP GRAND CHEROKEE LAREDO FRONT DRIVERS SEAT HAS BROKEN LOOSE WHILE DRIVING FROM THE FLOOR FRAME TWICE AND THE SEAT BACK TWICE. THIS IS CAUSED BY UNDER QUALITY STRENGTH OF METAL AND WELDS. FORM ASKS FOR A DATE OF INCIDENT BELOW BUT THIS HAS HAPPEN FOUR TIMES OVER A THREE TO FOUR YEAR PERIOD. *TR

Engine and Engine Cooling › Cooling System › FanFire
Filed Sep 13, 201075,000 milesTX

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE STARTED THE VEHICLE AND SMOKE BEGAN ABNORMALLY POURING FROM THE ENGINE AND INTO THE INTERIOR CABIN. THERE WAS ALSO BURNING FLUIDS SPEWING FROM THE RADIATOR. THE CONTACT STATED THAT THE RADIATOR WAS FRACTURED AND THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED THE COOLING SYSTEM TO CORRECT THE FAILURE. FOLLOWING REPAIRS, THE CONTACT LOCATED A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 06V199000- ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN) HOWEVER, THE CONTACTS VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 75,000.

Structure
Filed Sep 3, 2010TX

JEEP 2004 AND DOWN HAVE WATER LEAKAGE ON PASSENGER AND DRIVER SIDES DUE TO A/C. I HAVE SPOKEN WITH SEVERAL JEEP OWNERS AND THEY EXPERIENCE THE SAME PROBLEM. THIS CAN CAUSE MILDEW AND MOLD (HEALTH PROBLEMS) TO BUILD UP WHICH ALSO LEAVES A VERY UGLY SMELL. THE AMOUNT OF WATER IS RIDICULOUS THAT WHEN YOU LIFT THE CARPET THE WATER IS VISIBLE AND YOU NEED TO SUCTION OUT ALL THE WATER. UNKNOWN FIX TO THIS PROBLEM. I HAVE READ THAT THE A/C SYSTEM WAS POORLY BUILT AND THIS PROBLEM IS EXISTENT ON 90% OF ALL JEEP GRAND CHEROKEE LAREDO. IT IS NOT A DRAIN PROBLEM FROM CLOTTING AND YOU CAN SEE THE WATER DRIPPING ON THE OUTSIDE OF THE VEHICLE. *TR

Fuel System, Gasoline
Filed Aug 24, 2010PA

I HAVE READ THE RECENT NEWS ON THE INVESTIGATION INTO THE GRAND CHEROKEE GAS TANKS. BOTH MY WIFE AND I OWN THEM. I HAVE A 2001 AND SHE HAS A 2002. I AM VERY CONCERNED OVER THIS AS WE BOTH USE THESE CARS TO TAKE OUR DAUGHTER PLACES. I WORRY ABOUT THEIR SAFETY. I RECENTLY CHANGED THE FUEL FILTER ON HERS AND UNTIL THAT TIME DIDN'T EVEN REALIZE THAT THE FUEL TANK IS WHERE IT IS OR THAT IT IS MADE OF PLASTIC. IT'S APPARENT TO ME THAT THEY POSE A SERIOUS RISK, ESPECIALLY SINCE ONE OF THE BOLTS ON THE REAR SWAY BAR IS LESS THAN A QUARTER INCH FROM THE TANK AND COULD VERY EASILY PUNCTURE IT IN EVEN A MINOR REAR END CRASH. THIS IS SOMETHING YOU CANNOT IGNORE. THERE IS OBVIOUSLY A REASON THEY MOVED THE TANK AFTER 2004. YOU HAVE MILLIONS OF TICKING TIME BOMBS DRIVING AROUND. THIS COULD POSE DANGER TO THE OCCUPANTS OF THE VEHICLE THAT REAR ENDS A JEEP AND TO ANY BY STANDARDS THAT TRY TO ASSIST IN AN ACCIDENT SITUATION. WITH THE WAY THE SPARE TIRE COMPARTMENT IS DESIGNED, THERE ARE A FEW HOLES THAT ARE COVERED WITH SEALANT THAT COULD ACT AS A PASSAGE WAY FOR THE FLAMES, THE SEALANT IN BOTH OF OUR CARS IS OLD AND BRITTLE SO IT WOULD OFFER VERY LITTLE RESISTANCE TO ANYTHING. *TR

Seats
Filed Jul 23, 2010108,000 milesPA

DEFECTIVE FRONT SEAT ON MY JEEP CHEROKEE 2002 HAD BROKEN. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jul 21, 201057,000 milesKS

DUE TO POOR MANUFACTURING AND LOW QUALITY PARTS, 1999-2004 JEEP GRAND CHEROKEES HAVE BEEN SUBJECT TO BREAKAGE OF INTERIOR PARTS CONTROLLING THE HEATING AND A/C SYSTEMS, INCLUDING BUT NOT LIMITED TO THE BLEND DOORS AND ACTUATOR. THIS SYSTEM BREAKDOWN CAN OCCUR SUDDENLY, AND CAN AFFECT BOTH THE A/C AND HEATING SYSTEMS. WHEN THIS OCCURRED TO MY 2002 JEEP GRAND CHEROKEE LTD. IT WAS IN THE DEAD OF WINTER (DEC 2009) AND THE WEATHER HAD BEEN EXTREMELY COLD. I WAS UNABLE TO PROPERLY DEFROST MY WINDOWS, CAUSING EXTREME DIFFICULTY IN SEEING OUT OF MY WINDSHIELD AND RIGHT SIDE MIRROR. BECAUSE OF THIS I WAS OFTEN HAVING TO ROLL DOWN MY WINDOWS--EVEN IF IT WAS SNOWING--IN ORDER TO DRIVE SAFELY TO SCHOOL AND WORK. IN MARCH I TOOK MY CAR TO A LOCAL JEEP DEALERSHIP TO GET MORE INFORMATION ON THIS ISSUE AND I WAS TOLD BY ONE OF THE SERVICE ADVISOR THAT THIS IS A KNOWN PROBLEM IN MANY JEEPS, AND IS SEEN VERY FREQUENTLY. DUE TO THE PROBLEM BEING IN THE DASH OF THE VEHICLE, THE REPAIR QUOTE IS OVER $1,300.00, AND IS NOT COVERED BY MY PRE-OWNED VEHICLE PROTECTION PLAN WITH WESTERN GENERAL. DAIMLER-CHRYSLER HAS RECEIVED THOUSANDS OF COMPLAINTS ABOUT THIS ISSUE BUT REFUSES TO RECALL A WARRANTY OR ASSIST JEEP OWNERS IN REPAIRING BROKEN PARTS. I AM NOT COMFORTABLE PAYING $1,300 AND BEING PENALIZED FOR DAIMLER-CHRYSLER'S MISTAKE WHEN, IF REPAIRED WITH THE SAME PARTS, I COULD BE FACING THIS SAME ISSUE AGAIN VERY SOON! *TR

Engine and Engine Cooling › Cooling System
Filed Jul 15, 2010GA

BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE NOT WORKING. *TR

Visibility
Filed Jul 12, 2010156,000 milesWV

CLIMATE CONTROL SYSTEM BLEND DOOR FAILURE. *TR

Visibility
Filed Jul 11, 201070,000 milesIN

HEATER/AC BLEND DOORS HAVE DETACHED FROM THE SHAFT ATTACHED TO THE ELECTRIC MOTOR. THE DOORS CIRCULATE CONDITIONED AIR TO THE CAB AND ARE RESPONSIBLE FOR DEFROSTING THE WINDSHIELD. THE WINDSHIELD NO LONGER DEFROSTS CAUSING VISIBILITY ISSUES DURING THE WINTER MONTHS. *TR

Service Brakes, Hydraulic
Filed Jun 26, 2010125,000 milesNY

POTENTIAL BRAKE FAILURE. THE REAR BRAKE LINE & HOSE ARE SEVERELY RUSTED. WHY AREN'T THEY DESIGNED NOT TO COMPROMISE SAFETY. *TR

VisibilityCrash
Filed Jun 7, 2010127,000 milesME

I DON'T UNDERSTAND HOW THE NHTSA CAN IGNORE THE PROBLEM WITH THE HVAC BLEND DOOR ASSEMBLY UNIT ON THE WJ JEEPS. HOW CAN HAVING NO HEAT AND NO DEFROSTER NOT BE A SAFETY ISSUE. I LIVE IN MAINE AND CAN NOT AFFORD THE ESTIMATED $1200 REPAIR TO FIX THIS WIDELY KNOWN DEFECT. TRY DRIVING IN 15 DEGREE WHETHER WITH SNOW ON THE ROADS AND NO DEFROSTER. GUESS WHAT HAPPENS? YOUR BREATH CAUSES THE WINDOWS TO FOG HENCE TO THE POINT ON NO VISIBILITY. I SLID OFF THE ROAD AFTER HITTING A SNOW BANK ON THE SIDE BECAUSE I COULD NOT SEE AND WAS TRYING TO SCRAPE THE QUARTER INCH ON FROST ON MY WINDOW OFF. THIS IS RIDICULOUS CHRYSLER NEEDS TO DO SOMETHING. *TR

Engine and Engine Cooling › Cooling System
Filed Jun 3, 201087,725 milesHI

1. I HAD MY JEEP 2002 GRAND CHEROKEE REPAIRED THEN A FEW HOURS LATER IT BROKE DOWN AGAIN. WHEN I STOPPED AND TURNED IT OFF THE ENGINE CONTINUED MAKING NOISE, THE COOLANT RAN OUT THE BOTTOM OF THE VEHICLE AND THE CAR WAS HOT AND SMELLED BAD. 2. I CALLED LITHIA IN CONCORD, IT WAS THE RADIATOR COOLING FAN AND IT WAS INOPERABLE. THEY ESTIMATED THE REPAIR AT $1400. I HAD JUST PAID $1400 TO HAVE THIS CAR REPAIRED, I BOUGHT THE CAR AND A WARRANTY FROM LITHIA IN DECEMBER. THE WARRANTY AND LITHIA AND CHRYSLER-DAIMLER WOULD NOT HELP WITH THE REPAIR. I FINALLY HAD IT TOWED ELSEWHERE. 3. I AM NOW TRYING TO GET IT REPAIRED BUT THE RADIATOR COOLING FAN IS NOT AVAILABLE. IT'S COMPLETELY OUT OF STOCK AND ON BACK ORDER FROM JEEP. THEY CAN'T MAKE THEM FAST ENOUGH TO REPLACE THE BROKEN ONES, AND THIS PART COSTS OVER $900. HOWEVER, IT IS NOT A RECALL ITEM. *TR

Visibility › Power Window Devices and Controls
Filed May 28, 201092,000 milesMA

DRIVING ALONG THE HIGHWAY WHEN THE PASSENGER WINDOW STARTED TO GO DOWN BY ITSELF. I HAD SOME PAPERWORK IN THE CAR AND IT STARTED BLOWING AROUND, CAUSING ME TO BECOME DISTRACTED AND NEARLY HITTING ANOTHER CAR ON THE HIGHWAY UNTIL I WAS ABLE TO PULL OVER SAFELY. THE WINDOW REGULATOR FAILED, WHICH IS A COMMON PROBLEM WITH THE JEEP GRAND CHEROKEE. *TR

Visibility › Defroster/Defogger/Hvac System
Filed May 27, 2010118,000 milesIN

I HAVE BEEN HAVING TROUBLES WITH THE BLENDER DOORS CLOSING ALL THE TIME ON MY 2002 JEEP GRAND CHEROKEE LIMITED. I HAVE HAD THE SUV FOR NOT EVEN 3 YEARS AND THE DOORS HAVE CLOSED 4 TIMES ALREADY. 2 MONTHS AGO THEY CLOSED AND IT COST $1,200 TO FIX IT, NOW 2 MONTHS LATER THE DOORS CLOSED AGAIN TODAY 5/27/10. THIS IS GETTING OUT OF HAND. THESE BLENDER DOORS HAVE A DEFECT AND CHRYSLER IS NOT DOING ANYTHING ABOUT IT. *TR

Seats
Filed May 12, 2010MI

TOOK MY 2002 JEEP GRAND CHEROKEE INTO DEALERSHIP TO FIX A WINDOW. WHEN I PICKED IT UP THEY HAD CHANGED SOME PART THAT WAS A RECALL ON MY HEATED SEATS. THE HEATED SEATS THEN BURNED OUT A MODULE AND THE DEALERSHIP SAID THAT IT WAS NOT THEIR PROBLEM AND THAT IT WOULD COST $200.00 PER SEAT TO FIX. I COULDN'T BELIEVE IT. OBVIOUSLY I NOW HAVE SEATS THAT ONLY HEAT ON HIGH. *TR

Visibility › Power Window Devices and Controls
Filed May 12, 201071,000 milesNJ

FAILURE OF BOTH PASSENGER AND DRIVER FRONT WINDOW CONTROL MECHANISMS WITHIN 17 MONTHS OF EACH OTHER. REPLACEMENT IS $545.00 EACH, WITH TWO HOURS LABOR ($212.00) BEING CHARGED WHEN IT TOOK LESS THAN 1 HOUR TO COMPLETE REPLACEMENT. SERVICE WAS AT A JEEP DEALERSHIP. *TR

Seats › Front Assembly › Seat Heater/Cooler
Filed Apr 27, 2010VA

2002 JEEP GRAND CHEROKEE. COMPLAINT CONCERNING CHRYSLER SAFETY RECALL- HEATED SEAT ELEMENTS *GR THE CONSUMER STATED BOTH FRONT SEAT HEATER ELEMENTS WERE REPLACED AFTER THE DRIVERS SEAT STOPPED WORKING. THE DEALER REFUSED TO REPAIR THE VEHICLE FREE OF CHARGE, BECAUSE THE CONSUMER'S VEHICLE WAS NOT INCLUDED IN THE RECALL. WHEN THE CONSUMER WENT TO ANOTHER REPAIR FACILITY, THEY DISCOVERED THE DRIVERS COMPONENT WAS CHARRED. *JB

Seats
Filed Apr 13, 2010130,000 milesNY

DRIVER'S SEAT FRAME BROKEN, 3RD TIME. WELDED TWICE BEFORE TO REPAIR. *TR

Seats
Filed Apr 13, 2010106,000 milesCO

DRIVERS SIDE FRONT HEATED SEAT WORKED INTERMITTENTLY AT FIRST THEN ONE TIME GOT EXTREMELY HOT AND NO LONGER WORKS. THE MECHANIC WHERE WE PURCHASED FOUND THE HEATED SEAT ELEMENT HAD BURNED IN TWO AND THE FOAM CUSHION HAD BURNT AS WELL. TOLD US TO CONTACT CHRYSLER, THEY SAID OUR VEHICLE WAS NOT INCLUDED IN RECALL. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Apr 7, 2010102,600 milesCA

THE HEATER FAILED IN MY 2002 JEEP GRAND CHEROKEE. THIS IS APPARENTLY A VERY COMMON PROBLEM IN THIS MODEL. PREVIOUSLY THE SEAT HEATERS OVERHEATED AND THE POWER STEERING HOSE FAILED. *TR

Seats
Filed Mar 29, 2010PA

2002 JEEP GRAND CHEROKEE OVERLAND HEATED SEAT NO LONGER WORKS PRIOR TO IT QUITTING, IT WOULD GET VERY HOT AND HAVE TO BE SHUT OFF I WAS ADVISED THAT THERE WAS A RECALL & WHEN I CALLED THE DEALER THEY SAID MY 2002 JEEP WAS NOT INLCUDED--MAYBE SOMEONE SHOULD LOOK INTO INCLUDING ADDITIONAL 2002 JEEP CHEROKEES-

Steering
Filed Mar 14, 2010110,000 milesNC

PRESSURE STEERING HOSE FITTING. *TR

Power Train
Filed Mar 10, 201045,700 milesAK

QUADRO TRAC TRANSMISSIONS NO LONGER WORKS IN 4 WHEEL DRIVE. IT JUST STOPPED WORKING WITH NO WARNING OR NOTICEABLE EQUIPMENT FAILURE. *TR

Seats1 injured
Filed Mar 10, 201045,600 milesAK

FRONT DRIVERS HEATED SEAT ELEMENT GOT VERY HOT AND BURNED ME AND STOPPED WORKING. *TR

Air Bags › FrontalCrash2 injured
Filed Mar 3, 2010130,000 milesCA

ON THE NIGHT OF 02/05/2010 WE WERE DRIVING ON FWY 14 NB AND EARLIER THAT NIGHT WAS RAINING HARD. DUE TO THE STORM THERE WAS A LOT OF WATER ON THE FREEWAY AND I LOST CONTROL OF THE JEEP. THE CAR BEGAN MAKING CIRCLES AND THEN IT ROLL OVER ON THE RIGHT SITE OF THE FREEWAY AND THE AIR BAGS FAILED TO OPEN. WE HAD THE SEAT BELTS ON, BUT FOR THIS TYPE OF ACCIDENT WHERE THE CAR BECAME A TOTAL LOST , THE AIR BAGS MUST HAD BEEN ACTIVATED. LUCKILY WE ARE ALIVE. WE COULD HAD DIED AND WE WANT TO PREVENT THIS HAPPEN TO ANYONE WHO OWNED A JEEP GRAND CHEROKEE 2002. *TR

Seats
Filed Feb 27, 2010IN

DRIVER SIDE SEAT LOWER FRAME BROKE WHILE ME DRIVING AND MADE ME SWERVE LEFT ALMOST RUNNING OFF THE BY-PASS,UPON LOOKING AT MY SEAT I REVEALED A CRACKED LOWER SEAT FRAME,WHICH MAKES ME VERY UNCOMFORTABLE WHEN DRIVING, THE SEAT IS VERY LOOSE. MY ACTUAL WEIGHT IS 210LBS 5 11" I FEEL THAT THE SEAT SHOULD BE ASSEMBLED TO EASILY HANDLE A 250LB PERSON. *TR

SeatsFire
Filed Feb 20, 201099,000 milesWV

MY HEATED SEAT ON MY 2002 JEEP GRAND CHEROKEE OVERLAND GOT TO HOT AND MELTED THE SEAT PADDING ON THE DRIVERS SIDE IT DOSE NOT WORK AND THERE IS A RECALL ON THEM AND MY JEEP IS NOT ON THE RECALL. *TR

Vehicle Speed Control
Filed Feb 18, 2010162,000 milesNY

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN SHE TRIED TO ACCELERATE FROM THE STOP LIGHT, THE VEHICLE DID NOT RESPOND IMMEDIATELY. WHEN THE CONTACT REMOVED HER FOOT FROM THE GAS PEDAL, THE VEHICLE LUNGED FORWARD. THE VEHICLE THEN BEGAN TO ACCELERATE VERY SLOWLY AND WITHIN A FEW MINUTES IT STARTED TO DRIVE NORMALLY. THE CURRENT MILEAGE WAS 162,500 AND THE FAILURE MILEAGE WAS 162,000. UPDATED 3/30/2010 UPDATED 05/06/10*JB

Seats
Filed Feb 16, 201090,000 milesKY

MY 2002 JEEP CHEROKEE LIMITED FRONT DRIVER SEAT BRACKETS HAVE BROKEN ON ALL 4 LEGS WHERE THEY BOLT ONTO THE FLOOR.. I HAD THEM WELDED BACK AND IT APPEARED STURDY UNTIL THE OTHER DAY WHEN I WENT TO GET INTO THE SEAT... THE LEFT UPPER FRONT BRACE BROKE COMPLETELY THRU. I CALLED CROSS JEEP IN LOUISVILLE KY, TO REPLACE THIS PART... THEY SAID I HAD TO PAY $331 IN ADVANCE AND COULDN'T GIVE ME A VERY GOOD DATE WHEN THE ORDER WILL BE FILLED... HE PULLED UP CURRENT ORDERS FROM DEC 2009 AND THE ETA ON THEIR SEATS WAS JUNE 2010.. THIS IS A MAJOR SAFETY PROBLEM.... ITS LIKE NOT WEARING A SEAT BELT BECAUSE YOU ARE NOT STRAPPED DOWN TO ANYTHING... *TR

Seats
Filed Feb 16, 201000

WHILST DRIVING HEARD A SNAP AND THE FRONT DRIVER'S SEAT STARTED TO WOBBLE. THE METAL BRACKET SNAPPED. THIS IS A 2003 JEEP GRAND CHEROKEE. *TR

Seats
Filed Feb 10, 201060,000 milesNY

MY 2002 JEEP GRAND CHEROKEE DRIVER'S SEAT BREAKS FROM THE FRAME OF THE VEHICLE. THE SEAT WAS REWELDED TO THE FRAME BUT THEN THE RAILS THAT ARE ATTACHED TO THE VEHICLE BROKE AND NEEDED TO BE REPLACED. A JEEP DEALERS' MECHANIC STATED THAT THIS WAS A COMMON PROBLEM WITH THIS VEHICLE. *TR

Seats
Filed Feb 10, 2010162,643 milesCA

DRIVER SIDE SEAT TOTALLY BROKE, INCLUDING THE BRACKETS ON THE BOTTOM, AND THE RIGHT SIDE OF THE BACK PART OF THE SEAT. IT IS VERY DANGEROUS, WAS DRIVING ON THE FREEWAY WHEN IT HAPPENED AND THE SEAT JUST SNAPPED. NOW I'M HAVING A HARD TIME FINDING A REPLACEMENT SEAT... *TR

Visibility › Power Window Devices and Controls
Filed Feb 5, 2010TX

I WOULD LIKE SOMEONE TO CHECK INTO THE TYPE OF PRODUCT THAT CHRYSLER (JEEP) TO BE SPECIFIC IS USING ON THEIR WINDOWS. I HAVE A 2002/AND 2003 JEEP GRAND CHEROKEE LAREDO AT THIS TIME ONLY ONE WINDOW IS OPERABLE THAT BEING THE PASSENGER SIDE, THE OTHER THREE WINDOWS HAVE TO BE TAPED UP, TO STAY UP, THE WINDOWS CAN NOT BE FULLY SECURED WHICH CAUSES RAIN TO ENTER THE VEHICLE, AND ALSO DAMPNESS WHEN SITTING OUT OVERNIGHT. THIS ALSO OCCURS WHEN DRIVING AT NIGHT, WHEN I EXPLAINED THIS PROBLEM TO CHRYSLER I WAS TOLD THIS WAS NOT A SAFETY ISSUE I BEG TO DIFFER TRYING TO NOT HAVE IT RAINING ON YOU WHEN DRIVING OR COMING IN THE OTHER WINDOWS IS A SAFETY ISSUE THEY EXPLAINED THAT THE VEHICLES WERE OUT OF WARRANTY I DID NOT KNOW THERE WAS A WARRANTY ON SAFETY. THE WEB SITE SHOWS THERE ARE THOUSANDS OF THIS PARTICULAR MODEL WITH THE SAME PROBLEM A HIGH POWER NEEDS TO STEP UP AND INVESTIGATE THE INFERIOR PRODUCTS BEING USED BY THIS COMPANY CHRYSLER WANTS TO FALL ON DEAF EARS RATHER THAN BACK ITS PRODUCT THAT IS ONE REASON THAT IMPORTS ARE A MUCH MORE POPULAR VEHICLE, THOUGH THEY ALSO HAVE SOME PROBLEMS, BUT IT SEEMS THAT THE FOREIGN AUTO MAKERS ARE WILLING TO BACK THEIR PRODUCT THEY HAVE PRIDE IN THEIR SELVES UNLIKE AMERICAN MFGS. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Feb 1, 201086,000 milesCA

HEATING SYSTEM IN 2002 JEEP GRAND CHEROKEE FAILED. I DON'T HAVE DEFROST, HEAT. HAVE HEARD OF NUMEROUS COMPLAINTS FROM OTHER CHEROKEE OWNERS WITH THE SAME PROBLEM. *TR

Visibility
Filed Feb 1, 201086,000 milesCA

VISIBILITY-DEFROST. *TR

Visibility › Defroster/Defogger/Hvac System
Filed Jan 19, 201018,000 milesAR

ANOTHER BLEND DOOR FAILURE COMPLAINT. PASSENGER SIDE WENT OUT AND NOT ONLY DOES IT AFFECT THE DEFROSTING ABILITY ON THAT SIDE OF THE WINDSHIELD, A PASSENGER HAS NO HEAT EITHER. BLOWS COLD AIR ALL THE TIME. CHRYSLER HAS KNOWN ABOUT THIS PROBLEM WITH THE CHEAP PLASTIC PARTS USED TO MANUFACTURE THE UNITS BUT DON'T TAKE RESPONSIBILITY FOR DOING THE RIGHT THING AND FIXING THEM FOR FREE. MY JEEP HAD LESS THAN 50K ON IT WHEN THE FAILURE OCCURRED. I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT. THEY ARE DESPICABLE. *TR

Seats
Filed Jan 18, 2010119,000 milesMO

DRIVER'S SIDE HEATED SEAT GOT EXTREMELY HOT AND HAS SINCE QUIT WORKING. CALLED DEALER AND CHRYSLER/JEEP AND BOTH SAY IT IS NOT COVERED UNDER THE CURRENT RECALL #J14. I SEE WHERE THERE ARE 17 UNDER THE "SEAT" HEADING OF COMPONENT AND OTHERS UNDER THE ELECTRICAL HEADING. THIS SHOULD BE A RECALL SOMEDAY AND SOON. *TR

Seats › Front Assembly › Seat Heater/Cooler
Filed Jan 11, 2010150,200 milesND

TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE HEATED SEAT STOPPED WORKING. THE FAILURE WAS CAUSED BY A FAULTY WIRE. THE CONTACT VIEWED RECALL NUMBER 09V117000, SEATS FRONT ASSEMBLY SEAT HEATER/COOLER; HOWEVER, HE WAS ADVISED THAT HIS VIN WAS NOT RELATED ALTHOUGH THE FAILURE WAS IDENTICAL. THE CONTACT IS CONCERNED ABOUT THE RISK SINCE SOMEONE COULD HAVE BEEN SERIOUSLY INJURED. THE FAILURE MILEAGE WAS 150,200. UPDATED 02/19/10 *BF THE CONSUMER STATED THE SEATS STARTED TO SMOKE PRIOR TO THE FAILURE. UPDATED 05/05/10.*JB

Electrical System › Ignition
Filed Jan 2, 201098,400 milesMN

KEY WON'T TURN IN IGNITION, STEERING WHEEL LOCKED, CAR WON'T SHIFT OUT OF PARK. THIS IS THE FIRST TIME I'VE HAD THIS ISSUE. CAR HAD TO BE TOWED TO AUTO REPAIR SHOP. *TR

Electrical System
Filed Jan 2, 201097,000 milesMN

KEY WON'T TURN IN IGNITION, STEERING WHEEL LOCKED, CAR WON'T SHIFT OUT OF PARK. THIS IS THE FIRST TIME I'VE HAD THIS ISSUE. CAR HAD TO BE TOWED TO AUTO REPAIR SHOP. *TR

Visibility
Filed Dec 31, 200985,222 milesCO

THE HEATER / DEFROSTER STOPPED BLOWING HOT AIR OUT ON BOTH PASSENGER AND DRIVER'S SIDE OF VEHICLE CAUSING DANGEROUS CONDITIONS WHILE DRIVING IN COLD CONDITIONS. I LIVE IN COLORADO AND THE OTHER DAY EVEN THE INSIDE REAR VIEW MIRROR WAS FROZEN AND WAS NO USE. *TR

Seats › Front Assembly › Seat Heater/Cooler1 injured
Filed Dec 30, 200971,150 milesTN

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE HEATED SEATS ON THE DRIVER-SIDE BURNED HIS LEG AFTER BEING TURNED ON. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. HE WAS ADVISED THAT HIS VEHICLE WAS EXCLUDED FROM RECALL NHTSA # 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). THE FAILURE MILEAGE WAS 71,150.

Engine and Engine Cooling › Engine
Filed Dec 28, 200975,000 milesCA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. WHILE DRIVING 40 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALERSHIP. PRIOR TO THE FAILURE THE FAN RELAY HAD TO BE REPLACED SEVERAL DIFFERENT TIMES. THE CURRENT AND FAILURE MILEAGES WERE 75000.

Seats
Filed Dec 22, 2009140,000 milesMA

MY DRIVERS SEAT HAS BROKEN OFF OF MY CAR OFFERING NO SUPPORT IN THE EVENT OF AN ACCIDENT. THE BRACKET THAT HOLDS THE SEAT ONTO THE CAR BROKE AT THE BASE WHERE THE BOLTS HOLD IT ONTO THE CAR. IF JUST SITTING IN THE SEAT BREAKS IT HOW WELL WILL THIS HOLD UP IN THE EVENT OF AN ACCIDENT? GETTING INTO AN ACCIDENT AT A HIGHWAY SPEED COULD TOTALLY BREAK THE SEAT OFF OF THE CAR AND OFFER NO HELP IN THE EVENT OF A CRASH. IN MY OPINION THE SEAT SHOULD NEVER BREAK OFF OF THE CAR. THE SEAT AND THE SEATBELT ARE THE ONLY THINGS OFFERING ME SUPPORT IN THE EVENT OF AN ACCIDENT. I HAVE HAD OLDER CARS BEFORE THIS ONE WITH MORE MILES THAT HAVE NEVER HAD THIS PROBLEM. *TR

Seats › Front Assembly › Seat Heater/Cooler
Filed Dec 17, 200960,000 milesWA

TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LIMITED. THE DRIVER SIDE HEAT ACTIVATED SEAT WOULD BECOME TOO HOT WHEN TURNED ON THE HIGH LEVEL. ALSO THE PASSENGER SIDE SEAT HEATER FAILED. HE WOULD ONLY BE ABLE TO ADJUST THE HEATER TO LOW WHICH HE NOTICED NO PROBLEMS WITH TO-DATE. HE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT FAILURE WAS COMMON FOR HIS MODEL TYPE.. HE REFERENCED RECALL 09V117000(SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER), BUT THE MANUFACTURER TOLD HIM THAT HIS VEHICLE WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED TO-DATE. THE CURRENT MILEAGE WAS 67,452. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

Visibility › Defroster/Defogger/Hvac System
Filed Dec 11, 200940,000 milesPA

JEEP GRAND CHEROKEE BLEND DOORS. THAT ALL I HAVE TO SAY. THE BLEND DOORS ARE JUNK. THEY BREAK IN EVERY JEEP GC. IT'S A 1500 DOLLAR JOB THAT CHRYSLER IS AWARE OF. IT HAPPENS IN ALL JEEPS. THE DOORS BREAK, LEAVING THE PASSENGER COMPARTMENT WITH NO HEAT. CHRYSLER IS AWARE OF THIS PROBLEM. THEY HAVE ISSUED A TECH BULLETIN, BUT STILL THEY DO NOT RECALL THIS PART. THIS IS '!@#$%. THEY KNOW ABOUT THE PROBLEM. FIX IT FOR THE CONSUMER ALREADY! *TR

Visibility › Defroster/Defogger/Hvac System
Filed Dec 10, 2009107,000 milesNC

I AM PAYING FOR A 2002 JEEP GRAND CHEROKEE THAT I PURCHASED USED IN 12-06. I HAVE HAD A PROBLEM WITH THE HEATER 6 MONTHS AFTER I PURCHASED IT USED, WHICH THE DEALER WOULD NOT REPAIR. I CALLED CHRYSLER AND NO ONE RETURNED MY CALL UNTIL THIS MONTH. I RECEIVED A RECALL ABOUT THE FAN BLADES AND TOOK IT INTO THE SHOP. PRIOR TO THE SHOP APPOINTMENT THE CHECK ENGINE LIGHT CAME ON, I ASKED THE SERVICE TECH TO CHECK WHY THE HEATER WAS NOT WORKING AND WHY THE CHECK ENGINE LIGHT WAS ON. HE CALLED ME TO TELL ME THAT THE RECALL PART WAS ON BACK ORDER AND THAT THE BLEND MOTOR AND DOORS ON THE HEATER WERE BROKEN AND THAT THE LEAK DETECTION PUMP HAD GONE OUT, WHICH WOULD PREVENT ME FROM GETTING IT INSPECTED. HE ALSO TOLD ME THAT THE HEATER PLUGS WERE MELTED AND IT NEEDED A WIRING HARNESS REPLACEMENT. THE DASH GETS VERY HOT WHICH HAS MELTED THE PLUGS BUT NO HEAT IS BLOWING INTO THE VEHICLE. THIS COULD CAUSE A FIRE INSIDE THE VEHICLE. ALSO THE LEAK DETECTION PUMP IS AN EMISSIONS PROBLEM AND PER FEDERALLAW HAS TO BE OPERATING IN ORDER TO PASS INSPECTION. I SPOKE WITH CHRYSLER AND ASKED THEM TO REPAIR THE VEHICLE AND THEY LAUGHED AT ME, TELLING ME THIS VEHICLE HAD BEEN OUT OF WARRANTY FOR 4.5 YEARS. (IT WAS OUT WHEN I PURCHASED IT.)AND IF IT WERE STILL UNDER WARRANTY THEN THEY WOULD FIX IT. I ALSO ASKED WHY IF THE RECALL HAD BEEN OUT SINCE 2006 THEN WHY WAS I JUST NOW GETTING IT, AND THE PART WAS ON BACK ORDER WHICH TELLS ME THAT I HAVE BEEN DRIVING AN UNSAFE VEHICLE.HE ALSO TOLD ME THAT THE HEA

Seats
Filed Dec 5, 200990,000 milesCO

2001 JEEP GRAND CHEROKEE HEATED SEAT FAILURE AND FIRE, THE HEATED SEAT STOPPED WORKING ON INVESTIGATION OF THE CAUSE IT WAS DISCOVERED THAT THE CARBON FIBER ELEMENT IN THE SEAT CUSHION HAD FAILED AND BURNED THE SURROUNDING FOAM AND SEAT COVER MATERIAL. *TR

Seats › Front Assembly › Seat Heater/CoolerFire1 injured
Filed Nov 30, 200960,000 milesDE

TL* THE CONTACT OWNS A 2002 GRAND JEEP CHEROKEE. THE DRIVER-SIDE HEATED SEATS BURNT HIS LEGS. HE TOOK HIS VEHICLE TO THE DEALER AND WAS ADVISED THAT HIS VEHICLE WAS EXCLUDED FROM RECALL # 09V117000 (SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER). HE THEN CALLED THE JEEP MANUFACTURER, BUT WAS NOT PROVIDED WITH ANY ASSISTANCE. THE FAILURE MILEAGE WAS 60,000. UPDATED 01/12/10 *BF UPDATED 01/14/10. *JB

Seats
Filed Nov 30, 200921,222 milesPA

2002 JEEP GRAND CHEROKEE OVERLAND 10 WAY HEATED POWER MEMORY SEAT . THE ORIGINAL SEAT HEATER ELEMENT BURNT UP IN WINTER OF 2006 . THE MECHANIC WHO FIXED THE CAR SAID THAT THERE WAS A NOTICEABLE BURN MARKS ON THE LEATHER UNDERSIDE OF THE SEAT CUSHION. THE REPLACEMENT UNIT BURNT AGAIN IN 2008. I THEN DECIDED AGAINST PAYING FOR THE REPAIR AGAIN. NOW CHRYSLER HAS RECALLED OVER A 100000 JEEPS FOR SEAT PROBLEM UNDER RECALL J17. I AM TOLD BY CHRYSLER MY 2002 IS NOT INVOLVED IN THE RECALL. I FEEL IF IT IS NOT, IT SHOULD BE. APPARENTLY THEY HAVE A PROBLEM ALSO SINCE THE ORIGINAL REPAIR WAS ONLY 100 DOLLARS AND WHEN IT HAPPENED THE SECOND TIME IT WAS OVER 300 DOLLARS. *TR

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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