Page 3 of 21 · complaints 101–150 of 1,028

1998 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Electrical System › Instrument Cluster/Panel
Filed May 12, 2014UT

THE FUEL LEVEL SENSOR INSIDE THE FUEL TANK IS FAULTY AND FREQUENTLY SHORTS OUT CAUSING THE FUEL LEVEL TO READ ZERO UNTIL A BUMP IN THE ROAD CAUSES THE SENSOR TO START OPERATING AGAIN. THIS INTERMITTENT ELECTRICAL CONDITION MAY CAUSE A TOTAL ELECTRICAL FAILURE WITH THE SENSOR. THIS TYPE FAILURE MAY CAUSE AN ELECTRICAL FIRE WITH THE SENSOR AND IGNITE THE FUEL IN THE TANK. THE SENSOR NEEDS TO BE RECALLED AND THE SENSOR REPLACED. *TR

Structure › Body
Filed May 8, 2014CO

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY INFORMED THE CONTACT THAT THE REMEDY PART WOULD NOT BE AVAILABLE UNTIL AUGUST OF 2014. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed May 5, 2014NC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL.

Fuel/Propulsion System
Filed May 1, 2014WI

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE HIS VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

Fuel System, Gasoline
Filed Apr 28, 2014NC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT REPAIRS WERE NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. THE DEALER INDICATED THAT THE PARTS WERE NOT AVAILABLE. CONTACT HAD NOT EXPERIENCE A FAILURE. THE MANUFACTURER WAS CONTACTED, BUT NOT ACTION FROM THEM. UPDATED 6/10/14*CN

Fuel/Propulsion System
Filed Apr 24, 2014KY

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

Fuel System, Gasoline
Filed Apr 23, 2014NV

WHAT IS THE HOLD UP ON RECALL CHRYSLER CORPORATION WON,T RECALL AFTER SITTING DOWN WITH YOU PEOPLE AND AGREEING TO RECALL AND REPAIR GOING ON 2 YRS NOW?? *TR

Structure
Filed Apr 22, 201472,000 milesNJ

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. UPDATED 6/10/14*CN

Fuel/Propulsion System
Filed Apr 21, 2014VA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER AND MANUFACTURE STATED THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Apr 16, 2014MA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) BUT WAS ADVISED BY THE DEALER THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED THE NOTICE MONTHS AGO. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE A REASONABLE TIMEFRAME FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Apr 9, 2014TX

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE REMEDY PART WAS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

Fuel/Propulsion System
Filed Apr 2, 2014SC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.

Fuel/Propulsion System
Filed Mar 24, 2014FL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MARCH OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Suspension
Filed Mar 12, 2014205,000 milesIL

I BOUGHT THE CAR FROM A PRIVATE SELLER WHO CAUTIONED ME ABOUT A SUPPOSED 'DEATH WOBBLE' AS I NOW KNOW IT WHEN THE CAR GOES OVER A BUMP AT HIGHWAY SPEEDS. ON MY FIRST TAKE ON THE HIGHWAY, I HIT A SMALL BUMP GOING 65 AND THE CAR BEGAN TO SHAKE SO VIOLENTLY I THOUGHT IT WAS GOING TO BREAK UP INTO PIECES. TRAFFIC SWERVED AROUND ME AS I VEERED MY CAR TO MY LEFT INTO THE GRASSY MEDIAN. LUCKILY THERE WAS NO ACCIDENT. I HAVE HAD SEVERAL EXPERTS OBSERVE THE FRONT END AND REPLACE PARTS AND SUGGEST OTHER PARTS TO REPLACE IN ORDER TO REMEDY THE SITUATION BUT NO FIX HAS RESOLVED THE 'DEATH WOBBLE.' MANY OF THESE EXPERTS HAVE SEEN THIS PROBLEM BEFORE AND EVEN TOLD ME NOT TO BOTHER SPENDING ANY MORE MONEY TRYING TO FIX IT BECAUSE I WOULD BE, 'THROWING MONEY INTO A BOTTOMLESS PIT.' PEOPLE HAVE BEEN COMPLAINING ABOUT THIS FOR ALMOST 20 YEARS NOW AND NOT A THING HAS BEEN DONE ABOUT IT! THIS IS EXTREMELY DANGEROUS AND CHRYSLER SHOULD BE SLAMMED FOR THIS! *TR

Fuel System, Gasoline
Filed Mar 12, 2014MD

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE AND DECLINED TO PROVIDE AN ESTIMATED TIME WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL. UPDATED 05/28/14*LJ THE CONSUMER STATED WHILE DRIVING ON THE INTERSTATE, ON 03/12/2014, THE VEHICLE SUDDENLY DECREASED ACCELERATION. THE CONSUMER WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD IN ORDER TO AVOID A COLLISION. UPDATED 05/29/2014 *JS *TR

Fuel System, Gasoline
Filed Mar 11, 2014MI

TL* THE CONTACT OWN A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 13V252000(FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/21/14*LJ UPDATED 04/24/14

Structure › Body
Filed Mar 6, 2014120,000 milesNY

TL - THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE HEADLINER WAS FALLING DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO EXPLAINED THAT THERE WAS NO RECALLS RELATED TO THIS ISSUE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 120,000. PM *TR

Fuel System, Gasoline
Filed Feb 6, 201488,060 milesKS

THIS IS A COMPLAINT REGARDING CHRYSLER RECALL CAMPAIGN N45 IN CONNECTION WITH A SAFETY ISSUE RELATED TO THE FUEL TANK IN JEEP GRAND CHEROKEE VEHICLES. CHRYSLER HAS COMMUNICATED WITH ME TWICE SINCE JULY 2013 INDICATING THAT MY 1998 JEEP GRAND CHEROKEE IS SUBJECT TO A SAFETY RECALL. THE MOST RECENT COMMUNICATION IS AN OFFICIAL SAFETY RECALL NOTICE. THE CHRYSLER DEALER HAS NO INFORMATION ABOUT THIS RECALL AND THEREFORE WILL NOT SCHEDULE ANY REMEDIAL ACTION TO COMPLY WITH THE RECALL NOTICE. THE CHRYSLER GROUP RECALL ASSISTANCE CENTER PLACES THE BLAME ON NHTSA HOLDING UP APPROVAL ON A PROBLEM MITIGATION PLAN. NO DATE FOR RESOLUTION COULD BE PROVIDED. MY COMPLAINT IS THAT CHRYSLER HAS TAKEN AN INORDINATE AND UNREASONABLE AMOUNT OF TIME TO PROVIDE A MITIGATION PLAN FOR A PROBLEM THAT THEY CHARACTERIZE AS "SINCERELY CONCERNED ABOUT YOUR SAFETY". CHRYSLER AND NHTSA CAME TO AN ARRANGEMENT IN JUNE 2013 THAT A RECALL WAS REQUIRED. IT IS UNACCEPTABLE THAT OVER 8 MONTH LATER, THERE IS STILL NO RESOLUTION. PLEASE ADVISE. *TR

Fuel/Propulsion System
Filed Feb 5, 2014CA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

EngineFire
Filed Feb 4, 2014150,000 milesCA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 10 MPH, SHE BEGAN TO SEE FLAMES COMING FROM UNDER THE HOOD. AFTER THE CONTACT EXIT THE VEHICLE IT EXPLODED. THERE WAS A POLICE AND FIRE REPORT FILE. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.

Fuel/Propulsion System
Filed Jan 24, 2014TN

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Structure › Body
Filed Jan 21, 2014CA

I RECEIVED A NOTICE FROM CHRYSLER TODAY CONCERNING A POSSIBLE PROBLEM WITH THE FUEL TANK. THE SOLUTION THAT CHRYSLER HAS COME UP WITH IS THE INSTALLATION OF A TRAILER HITCH. IT FURTHER STATED THAT IF A JEEP OWNER HAD A HITCH INSTALLED AFTER PURCHASING THE VEHICLE, HE OR SHE SHOULD SUBMIT THE BILL OF SALE OF THE HITCH INSTALLATION AND CHRYSLER WILL REIMBURSE YOU THAT AMOUNT. I CALLED CHRYSLER AND TOLD THEM THAT I HAD A HITCH INSTALLED AROUND 2001 BUT I NO LONGER HAVE THE SALES SLIP FOR THE INSTALLATION. THE GENTLEMAN THAT I SPOKE WITH WAS VERY PLEASANT BUT TOLD ME THAT THE ONLY WAY I COULD GET PAID FOR THE INSTALLATION WAS TO SUBMIT THE ORIGINAL RECEIPT. I THINK THAT CHRYSLER IS VERY AWARE THAT VERY FEW JEEP OWNERS ARE GOING TO BE ABLE TO PRODUCE A BILL OF SALE FOR A PURCHASE THAT IS OVER 10 YEARS OLD. IT'S A PLOY FOR A HIDDEN AGENDA SO THEY CAN SAVE THOUSANDS OF DOLLARS. THE FAIR THING TO DO IS FOR THEM TO COME UP WITH A FAIR AMOUNT FOR THOSE THAT CAN'T PRODUCE A RECEIPT. *TR

Fuel System, Gasoline
Filed Jan 10, 2014NJ

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED THE REASONABLE TIME FOR REPAIR. THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/11/2014 *BF UPDATED 02/11/14

Steering
Filed Dec 7, 2013126,000 milesHI

I HIT A SMALL BUMP AND THE FRONT END STARTED TO SHAKE VERY INTENSELY. I COULD FEEL IT IN THE STEERING WHEEL. TO STOP I HAD TO STEP HARD ON THE BRAKE, AND I WAS IN A CENTER LANE OF TRAFFIC. IT WAS A VERY DANGEROUS MANEUVER. SINCE THE FIRST TIME IT HAPPENED IT HAS GOTTEN PROGRESSIVELY MORE FREQUENT, EVEN THOUGH I HAVE TRIED A VARIETY OF STRATEGIES TO REPAIR THIS PROBLEM: NEW TIRES, MULTIPLE ALIGNMENTS, NEW SHOCKS (TWICE), REPLACED TRACK BAR, REPLACE SWAY BAR BUSHINGS, REPLACED STEERING GEAR BOX AND PITMAN ARM. I HAVE HAD SEVERAL MECHANICS LOOK AT IT. IT IS VERY FRUSTRATING. THE CAR IS OLD, I UNDERSTAND THAT, BUT THERE IS NO LOGICAL REASON IT CAN NOT BE MADE SAFE. YET IT IS NOT SAFE, DESPITE MY ONGOING EFFORTS TO MAKE IT SO. I HAVE NOT YET GIVEN UP, BECAUSE OF COURSE I CAN'T SELL IT. IF I CAN'T FIX IT, I MIGHT AS WELL JUNK IT, EVEN THOUGH THE MOTOR RUNS GREAT. *TR

Fuel System, Gasoline
Filed Dec 4, 2013163,506 milesNV

THE JEEP STALLS FOR NO REASON. JUST STOPS RUNNING. IT WAS REPAIRED THREE TIMES BEFORE I ACQUIRED IT. I HAVE DONE THE SAME REPAIRS TWICE TO NO AVAIL. I WAS TOLD THERE WAS A RECALL AND WAS ALSO TOLD I'D BE NOTIFIED BUT HAVE NOT TO DATE. I JUST REPLACED THE COMPUTER BRAIN AND THE COIL YET AGAIN. *TR

Fuel System, Gasoline
Filed Dec 2, 2013PA

TL* THE CONTACT OWNS A 1998 JEEP CHEROKEE. THE CONTACT STATED THAT HE DID NOT RECEIVE A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 13V25000 ((FUEL SYSTEM GASOLINE, STRUCTURE) BUT HE WAS INFORMED BY THE MANUFACTURER HIS VEHICLE WAS INCLUDED IN THE RECALL. THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND NO EXPECTED ARRIVAL DATE COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 1/6/14*CN

Fuel System, Gasoline
Filed Nov 25, 2013OK

1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO NOT RECEIVING ISSUED RECALL NOTICES OF VEHICLE POTENTIAL FIRE DANGER. *SMD

Fuel System, GasolineCrashFire1 killed
Filed Nov 23, 2013RI

MY NEPHEW DIED IN A FIRE AFTER HE WAS IMPACTED FROM THE REAR WHILE AVOIDING DEBRIS/PEOPLE IN THE HIGHWAY. WWW.WGGB.COM/2013/11/11/STATE-POLICE-SAY-THEY-HAVE-TRUCK-LINKED-TO-I-91-DEADLY-CRASH-INVESTIGATION/ ..UPDATED 02-04-14 *BF THE JEEP WAS TRAVELING SLIGHTLY FASTER WHEN IT SWERVED SUDDENLY INTO THE PATH OF THE TRACTOR TRAILER TO AVOID DEBRIS IN THE ROAD. THE JEEP'S LEFT REAR IMPACTED THE TRACTOR TRAILER'S FRONT (RIGHT FRONT?); THE JEEP SPUN 180 DEGREES, IMPACTED THE OPENED LIFT GATE OF A PICK-UP TRUCK STOPPED ON THE BREAKDOWN LANE, BOUNCED OFF AND IMPACTED THE GUARDRAIL. IT APPEARS ALL THREE IMPACTS WERE TO THE REAR OR LEFT REAR OF THE JEEP. IT APPEARS THE JEEP'S DRIVER WAS ON FIRE BEFORE HE WAS EJECTED FROM THE JEEP. UPDATED 2/12/14*CN

Fuel/Propulsion System
Filed Nov 21, 2013MD

I'M INQUIRING ABOUT AN ANNOUNCED RECALL (N45) OF THE VEHICLE EARLIER THIS YEAR. AFTER ABOUT FIVE MONTHS I'VE YET TO RECEIVE A RECALL LETTER. THE DEALER DOESN'T SEEM TO CARE. CHRYSLER TELLS ME NHTSA IS THE HOLDUP. NHTSA TELLS ME IT IS IN LEGAL. I'M TIRED OF THE RUN AROUND. SUPPOSEDLY THERE IS A SAFETY ISSUE WITH THE PLACEMENT OF THE FUEL TANK BEHIND THE REAR AXLE. I'VE READ CHRYSLER PROPOSES TO INSTALL A TOW HITCH ON AFFECTED VEHICLES. THAT DOESN'T SEEM TO HARD A FIX AND SURELY DOESN'T REQUIRE A HALF YEAR OR MORE RESOLUTION. IF THERE IS A SAFETY ISSUE WHY IS IT TAKING SO LONG TO RESOLVE? IF IT'S NOT A SAFETY ISSUE THEN I DON'T UNDERSTAND WHY A RECALL WAS ISSUED. I AM REQUESTING THAT THE ISSUE RECEIVE SOME ATTENTION SO IT CAN BE RESOLVED. IT HAS TAKEN WAY TOO LONG ALREADY. *TR

Vehicle Speed Control
Filed Sep 15, 2013NV

THIS VEHICLE IS SUPPOSED TO BE RECALLED DUE TO FUEL TANK EXPOSED IF REAR COLLISION CHRYSLER IS DOING NOTHING TO REPAIR THEY JUST KEEP TELLING ME THEY DON,T HAVE PART BUT IF I GO TO DEALER TO BUY THEY HAVE IT CALLED SEVERAL TIMES JUST GET THE RUN AROUND. *TR

Fuel System, Gasoline
Filed Aug 19, 2013NV

THESE VEHICLES HAVE A RECALL FOR REAR GAS TANK I CALLED CRYSLER THEY ARE GIVING ME THE RUNAROUND ABOUT THE RECALL . *TR

Air Bags
Filed Aug 13, 2013188,000 milesFL

I WAS DRIVING ON THE EXPRESSWAY AND OUT OF NO WHERE THE CAR STICK SHIFT GOT STUCK AND I TRIED TO AVOID THE CARS AND HIT THE MERIDIA, THE CAR WAS TOTAL LOST, BUT THANK GOD I AM ALIVE. *TR

Tires
Filed Jul 23, 2013160,000 milesFL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE . THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH DAKOTA INFINTI TIRES, TIRE SIZE 225/75/15 (NA). WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A LOUD THUMP SOUND ON THE FRONT OF THE VEHICLE THEN THE FRONT DRIVER'S SIDE TIRE EXPLODED. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND A SPARE TIRE WAS INSTALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC ON TWO SEPARATE OCCASIONS WHERE EACH OF THE FOUR TIRES WERE REPLACED AT DIFFERENT TIMES. THE FRONT DRIVER AND PASSENGER'S TIRE EXPLODED AND THE TWO REAR TIRES EXHIBITED EXCESSIVE TREAD SEPARATION UPON REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS FAILURE WAS 160,000. THE DOT NUMBER WAS UNAVAILABLE.

Fuel/Propulsion System
Filed Jun 6, 2013140,000 milesCT

ISSUE WITH FUEL PUMP. *TR

Air BagsCrash
Filed Jun 5, 2013IL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH IN RAINY WEATHER, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A GUARD RAIL. THE CONTACT STATED THAT THE ANTI LOCK BRAKING SYSTEM AND THE AIR BAGS FAILED. THE CONTACT ALSO STATED THAT ONCE SHE CRASHED, THE FUEL TANK CRACKED AND GASOLINE SPILLED ALL OVER THE HIGHWAY. THE CONTACT WAS NOT INJURED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE BRAKE AND AIR BAG FAILURE. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS UNKNOWN. THE CONTACT CALLED THE MANUFACTURER WHICH SENT A REPRESENTATIVE TO EXAMINE THE WRECKED VEHICLE. LH..UPDATED 10/30/13 *BF UPDATED 10/31/2013 *JS

Fuel System, Gasoline › Storage › Tank AssemblyCrashFire2 killed
Filed Feb 19, 2013VA

S10 DIRECT REPLY-LETTER TO THE WHITE HOUSE FROM CONSTITUENT REQUESTING HELP TO SAVE FAMILIES OTHERWISE DESTINED TO BURN TO DEATH IN A JEEP BECAUSE OF AN ACCIDENT. WH CONTACT GALEN MAIN (202) 456-2176- CASE: WH 02072013-296. *TGW THE CONSUMER WROTE IN CONCERNING A 1998 JEEP GRAND CHEROKEE THAT WAS HIT FROM BEHIND IN STOPPED TRAFFIC AND BURST INTO FLAMES, BEFORE THE TWO OCCUPANTS WERE ABLE TO ESCAPE. THE 1993-2004 JEEP GRAND CHEROKEE HAS A PLASTIC TANK LOCATED BEHIND THE REAR AXLE. THE GAS TANK IS LARGER AND EVEN EXTENDS BELOW THE REAR BUMPER WHERE A LOW-FRONT-END VEHICLE CAN RIDE UNDER IT AD RIP THE TANK OPEN.

Exterior Lighting
Filed Jan 28, 2013285,368 milesGA

I WAS BACKING UP OUT OF A PARKING PLACE IN A WALMART PARKING LOT WHEN A CAR COMING UP THE AISLE THAT WAS GOING REALLY FAST APPROACHED MY JEEP . THEY SAID THEY DID NOT SEE MY REVERSE LIGHTS. I CHECKED THE LIGHTS OUT AND THEY DO NOT WORK. I HAD THE RECALL FOR THE FLOOR SHIFTER FIXED IN NOVEMBER 2011. THE SERVICE DEPARTMENT AT THE DEALERSHIP DIDN'T DO THE WORK IN ONE VISIT AND I HAD TO RETURN FOR A 'DETENT PART' BUT THEY GAVE ME NO PAPERWORK WHAT-SO-EVER FOR WHAT WORK THEY DID. I HAD TO RETURN TO THE SERVICE DEPARTMENT NUMEROUS TIMES FOR THEM TO ADJUST THE SHIFTER BECAUSE IT WOULD NOT ENGAGE CORRECTLY. THEY ASSURED ME IT DID BUT IT DID NOT I'M MY OPINION. THE REVERSE LIGHTS WILL NOT COME ON WHEN I ENGAGE REVERSE. *TR

Engine
Filed Jan 3, 2013178,000 milesGA

CAR STALLS WITHOUT WARNING WHILE DRIVING. HAPPENS AT ANY SPEED, FROM 70 ON THE HIGHWAY TO 5 MPH ON OUR ROAD. NO WARNING. INTERNET SEARCH INDICATED MANY JEEP OWNERS WITH SAME SAFETY ISSUE AND NO PERMANENT FIXES. HAVE TAKEN TO INDEPENDENT AUTO MECHANIC AND HAVE REPLACED IGNITION COMPONENTS (IGNITION COIL, PLUGS, WIRING, DISTRIBUTOR CAP AND ROTOR AND CRANK SENSORS) WITH NO RESULTS TO CORRECT ISSUE. THIS IS VERY SERIOUS AND DANGEROUS CONDITION THAT NEEDS TO BE ADDRESSED BY MANUFACTURER. *TR

Electrical System
Filed Dec 28, 2012200,000 milesMS

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST POWER AND STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE SHOULDER AND RESTARTED THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000 AND THE CURRENT MILEAGE WAS 225,074. UPDATED 1/29/13 *CN

Steering
Filed Oct 26, 2012175,000 milesWA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, SHE ATTEMPTED TO MANEUVER THE STEERING WHEEL HOWEVER THE STEERING WHEEL FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING BOX AND STEERING BAR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 175,000.

Electrical System
Filed Sep 25, 2012105,000 milesIL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING 35 MPH , THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED.THE CONTACT MOVED THE VEHICLE OFF THE ROADWAY AND WAS ABLE TO RESTART AS THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE IGNITION COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR FURTHER INSPECTION. THE FAILURE MILEAGE WAS 105,000.

Steering
Filed Jun 22, 2012100,000 milesNC

IN 2007 HAD WHAT IS KNOWN AS THE JEEP DEATH WOBBLE. I HAD KNOW IDEA WHAT THIS WAS UNTIL I LET THE JEEP SET FOR 4 YEARS AND THEN HAD THE STEERING BOX AND STEERING STABILIZER REPLACED. EVERYTHING WAS FINE FOR A WHILE UNTIL I HIT A SMALL BUMP IN THE ROAD IN 2012 DRIVING DOWN I-40. I WAS COMING AROUND A CURVE AND THE JEEP BEGAN TO SHAKE OUT OF CONTROL. I WAS DOING THE SPEED LIMIT WHICH IS 70. HAD TO SLAM ON BRAKES AND PULL OVER FOR THIS TO STOP. TOOK IT BACK TO THE SHOP AND WAS BASICALLY TOLD ALL JEEPS DO THIS AND NOTHING COULD BE DONE. THIS IS SO DANGEROUS AND THERE NEEDS TO BE A RECALL TO FIX THE PROBLEM. FROM WHAT I'VE READ ONLINE IT CAN BE FIXED, BUT WHY SHOULD JEEP OWNERS HAVE TO FOOT THE BILL TO BE SAFE ON THE ROAD???? *TT

Suspension
Filed Jun 9, 2012120,000 milesPA

DEATH WOBBLE: STEERING WHEEL AND ENTIRE FRONT OF CAR SHAKES OR OSCILLATES VERY BADLY WHEN TRAVELING BETWEEN 25 AND 50 MPH AND HITTING A BUMP OR RUT IN THE ROAD. THIS VIOLENT SHAKING CONTINUES UNTIL THE SPEED IS REDUCED. THIS INCIDENT HAS HAPPENED TO ME ABOUT 20 TIMES IN THE LAST 3 MONTHS. ACCORDING TO MANY REPORTS ON THE INTERNET, THE BAD COMPONENTS ARE THE FRONT TRACK ARM OR BAR AND THE STEERING DAMPER.

Electrical System
Filed May 2, 2012158,000 milesFL

JEEP FIRST STALLED WHILE TRAVELING THROUGH TOWN, THEN PROGRESSED TO STALLING/SHUTTING DOWN WHILE TRAVELING AT ANY SPEED, SLOWING DOWN FOR A TRAFFIC LIGHT, OR STOPPING AT A TRAFFIC LIGHT OR STOP SIGN. THERE IS NO RHYME OR REASON AS TO WHEN IT CHOOSES TO GO ERRATIC. INSTRUMENT PANEL LIGHTS BLINK OFF AND ON, SOMETIMES REMAINING OFF FOR SEVERAL MINUTES. I HAVE REPLACED ALL THE SENSORS ON THE VEHICLE, FUEL PUMP, ALTERNATOR, ETC. BEFORE REPLACING THE FUEL PUMP I TOOK IT TO THE LOCAL JEEP DEALERSHIP WHERE I WAS EVENTUAL TOLD, ON MY THIRD VISIT THAT IT WAS A PROBLEM WITH THE WIRING HARNESS AND THAT THE WIRING HARNESS COULD NOT BE REPLACED AS THEY WERE NO LONGER AVAILABLE. THE PROBLEM IS BECOMING A DAILY PROBLEM NOW, ALONG WITH THE SKIPPING, MISSING, COMPLETELY STALLING, IT BACK FIRES. I HAVE REPLACED A TOTAL OF 3 MUFFLERS WITH THE MUFFLER SHOP REFUSING TO REPLACE ANOTHER UNTIL I HAVE THE UNDERLYING PROBLEM FIXED. *JS

Engine and Engine Cooling
Filed Feb 20, 2012160,000 milesCA

CAR STALLS WITHOUT WARNING, USUALLY WITHIN 40 MINUTES OF STARTING CAR. HAPPENS AT ANY SPEED, FROM 70 ON THE HIGHWAY TO 5 MPH ON OUR ROAD. NO WARNING. INTERNET SEARCH INDICATED MANY JEEP OWNERS WITH SAME SAFETY ISSUE AND NO PERMANENT FIXES. *TR

Steering
Filed Jan 11, 2012CA

I HAVE REPEATEDLY TRIED TO FIND OUT WHAT IS CAUSING MY STEERING TO CONSISTENTLY WOBBLE AT 50 MPH. AFTER SEVERAL TRIPS TO MY MECHANIC, IT TURNS OUT TO BE A COMMON STEERING ISSUE WITH THE JEEP. I COULD NOT FIND A RECALL NOTICE FOR THIS SPECIFIC PROBLEM. IS THERE A WAY TO HAVE THE MANUFACTURER REPAIR IT? *TR

Engine and Engine Cooling
Filed Nov 15, 2011162,000 milesFM

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING 30 MPH AND ABOVE. THE VEHICLE WOULD OPERATE NORMAL UPON RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE PCM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 162,000.

Engine and Engine Cooling
Filed Nov 10, 2011200,000 milesSC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING APPROXIMATELY 30 MPH. THE VEHICLE WOULD RESTART WITHIN A FEW MOMENTS AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO VARIOUS INDEPENDENT MECHANICS AND THE WIRING SYSTEM IN THE ENGINE WAS REPAIRED. THE FAILURE CONTINUED TO OCCUR AND THE VEHICLE WAS TAKEN BACK TO A LOCAL MECHANIC. THE WIRING SYSTEM WAS REPLACED A SECOND TIME; HOWEVER, THE FAILURE CONTINUED TO OCCUR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.

Power Train
Filed Nov 9, 2011190,000 milesOR

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE PARKED, THE VEHICLE JERKED FORWARD INADVERTENTLY. IN ADDITION WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY WITH THE ENGINE OFF AND WHILE IN PARK. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 02V053000 (POWER TRAIN: AUTOMATIC TRANSMISSION: LEVER AND LINKAGE: FLOOR SHIFT) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.

Engine and Engine Cooling
Filed Oct 12, 201158,896 milesVA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THE ENGINE FAILED TO START AFTER SEVERAL ATTEMPTS. THE BATTERY WAS JUMP STARTED AND THE VEHICLE BEGAN TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER THREE TIMES FOR THE IDENTICAL MALFUNCTION. THE BCM WAS REPLACED TWICE AT DIFFERENT TIMES AND THE PROBLEM CONTINUED TO OCCUR. THE APPROXIMATE FAILURE MILEAGE WAS 58,896. THE VIN WAS UNAVAILABLE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1998 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →