Page 2 of 21 · complaints 51–100 of 1,028

1998 Jeep Grand Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Engine
Filed Feb 7, 2015160,000 milesCA

THIS VEHICLE IS A SAFETY HAZARD!!! IT JUST DIES AT ANY SPEED. MY DAUGHTER AND HER NEWBORN ALMOST WENT OFF THE ROAD AT HIGHWAY SPEEDS TWICE NOW. JUST ABOUT EVERYTHING HAS BEEN CHANGED AND THE PROBLEM IS STILL THERE. WHY IS NOTHING BEING DONE TO RECTIFY THIS PROBLEM???? JUST GO TO ANY JEEP FORUM AND YOU WILL FIND A MULTITUDE OF PEOPLE POURING THEIR HARD EARNED MONEY INTO THIS SAME PROBLEM AND STILL NO FIX. WHAT DOES IT TAKE TO TO GET ALL OF THESE POTENTIAL KILLER SUV'S FIXED??? A CERTAIN AMOUNT OF DEATHS????????????? *JS

Fuel/Propulsion System
Filed Jan 26, 2015TN

TL*THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A FUEL ODOR PRESENT INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL LINE, THE FUEL TANK AND AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 9/19/2017*CN

Structure
Filed Jan 15, 2015KS

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Jan 14, 2015PA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE TO REMEDY THE VEHICLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 03/10/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 6/17/2015 *JS

Structure
Filed Jan 13, 2015GA

TL* THE CONTACT OWNS A 1998 JEEP LAREDO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE.THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel System, Gasoline
Filed Dec 23, 2014ME

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Unknown or OtherCrash
Filed Dec 23, 201498,000 milesNC

VEHICLE WAS REAR-ENDED WHILE STOPPED AT A TRAFFIC LIGHT.....VEHICLE BACKED INTO ANOTHER VEHICLE THAT WAS ALSO BACKING UP.. *TR

Fuel System, Gasoline
Filed Dec 22, 2014IL

1998 JEEP GRAND CHEROKEE RECEIVED A NOTICE TO BRING JEEP FOR INSTALLATION OF A BUMPER HITCH TO PROTECT THE GAS TANK IN A LOW SPEED REAR END COLLISION. *MW THE DEALER INFORMED THE CONSUMER, THEY COULD NOT REMOVE THE NUTS AND BOLTS TO INSTALL THE HITCH AND HE WOULD NEED TO PAY SOMEONE TO REMOVE THEM. *JB

Service Brakes
Filed Dec 16, 2014WI

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE BRAKES HESITATED TO STOP THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.

Fuel/Propulsion System
Filed Nov 22, 2014IN

I'VE GOT A 98 JEEP CHEROKEE, I RECEIVED A LETTER IN THE MAIL APPROXIMATELY A FEW MONTHS AFTER PURCHASING MY VEHICLE SAYING THAT I WAS ELIGIBLE FOR A HITCH TO BE INSTALLED FOR FREE. THE HITCH WAS SUPPOSED TO BE INSTALLED TO PREVENT A REAR COLLISION THAT COULD CAUSE A FUEL LEAK DURING AN ACCIDENT. IN THE LETTER IT SAID THAT THEY HAD NO AVAILABLE REPLACEMENT HITCHES AT THE CURRENT TIME AND JUST TO WAIT FOR FURTHER NOTIFICATION FROM MY LOCAL JEEP DEALERSHIP. THAT WAS OVER A YEAR AGO. I ONLY KNOW THAT IT HAS BEEN OVER A YEAR BECAUSE I'VE RECEIVED THE EXACT SAME LETTER AGAIN RECENTLY. WITH LIFE AND WORK AND SCHOOL GETTING IN THE WAY, I'VE FINALLY FOUND THE TIME TO WRITE A FORMAL COMPLAINT ABOUT THIS UNACCEPTABLE SITUATION. IT SHOULD NOT TAKE CLOSE TO TWO YEARS TO REPLACE THIS HAZARDOUS SITUATION. *TR

Engine
Filed Nov 19, 2014159,885 milesFL

TL* THE CONTACT OWNS A 1998 JEEP CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE ENGINE SEIZED AND THE VEHICLE WOULD NOT RESTART. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 159,885.

Engine
Filed Nov 18, 2014190,000 milesTN

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE ENGINE STALLED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 190,000.

Fuel/Propulsion System
Filed Nov 3, 2014180,000 milesSC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS FUEL LEAKING FROM THE FUEL TANK. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.

Steering
Filed Oct 16, 2014160,000 milesNJ

ENGINE NEVER STALLS BUT POWER STEERING CUTS OUT AND VEHICLE LOOSES ABILITY TO STEER AND NEGOTIATE A INTERSECTION TURN ALL THE TIME. ENGINE NEVER STALLS BUT ENGINE SPEED SURGES AND VEHICLE ACCELERATES SUDDENLY AT LOW SPEEDS AFTER CAR FIRST STARTS AND FOR FIRST 2 MINUTES OF RUNNING. ON SAFETY RECALL FOR GAS TANK DEFECT AND HITCH INSTALL. (N45) DEALER DID NOT ATTEMPT TO FIX BOLTS OR INSTALL HITCH OR OFFER COST ESTIMATE FOR REPAIR, ONLY TOOK UNAUTHORIZED PICTURES OF VEHICLE REAR UNDERCARRIAGE AND STATED BOLTS WERE ELONGATED AND LOOKED RUSTY. *TR

Structure › Body
Filed Oct 16, 2014NY

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT DID NOT EXPERIENCE A FAILURE.

Power Train
Filed Oct 16, 2014PR

1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL REPAIRS. *TGW THE CONSUMER STATED HE NEVER RECEIVED A LETTER REGARDING RUSTED BOLTS ON THE FRONT DRIVE TRAIN. HE SAW IT ON THE NEWS. HE ASKED THE DEALER TO INSPECT THE VEHICLE. HOWEVER, THE DEALER STATED THERE WOULD BE A $75.00 CHARGE. *JB

Fuel System, Gasoline
Filed Oct 15, 2014149,000 milesKS

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE RECALL REPAIRS COULD NOT BE PERFORMED UNTIL THE REAR BUMPER WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.

Fuel System, Gasoline
Filed Oct 7, 2014TX

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE ). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Structure › Body › Bumpers
Filed Oct 1, 2014140,000 milesMO

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT MENTIONED THAT WHILE BEING INSPECTED FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), THE TECHNICIAN STATED THAT THE BOLTS ON THE REAR BUMPER WERE COVERED WITH RUST AND CONFIRMED THAT THE BOLTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 140,000.

Structure › Body
Filed Sep 30, 2014155,000 milesUT

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE UNIFRAME ATTACHED TO THE TRAILER HITCH WAS RUSTED. AS A RESULT, THE RECALL REPAIR ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) WAS UNABLE TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.

Trailer Hitches
Filed Sep 28, 2014OH

I HAD THE REQUIRED "TOW HITCH" INSTALLED AT DEALER AS PART OF RECALL. RECEIVED WRITTEN NOTICE AT TIME OF PICKUP OF VEHICLE STATING "DO NOT ATTEMPT TO TOW WITH THIS CAMPAIGN-INSTALLED TRAILER HITCH ASSEMBLY. YOUR VEHICLE WAS NOT EQUIPPED WITH A CHRYSLER OEM TRAILER TOW PACKAGE AND THIS CAMPAIGN TRAILER-HITCH ASSEMBLY DOES NOT INCLUDE THE NECESSARY WIRING HARNESS AND/OR OTHER HEAVY-DUTY COMPONENTS REQUIRED FOR TOWING." I CONTACTED THE DEALER TO INQUIRE COST OF THE WIRING HARNESS AND OTHER NEEDED PARTS FOR TOWING AND WAS TOLD THAT IS NOT THE REASON THAT I COULD NOT TOW WITH THIS HITCH. I WAS TOLD THAT I SHOULD NOT TOW WITH THIS HITCH DUE TO THE GAUGE OF THE METAL USED IS NOT STRONG ENOUGH. IS THIS CORRECT? IF THIS HITCH IS UNABLE TO BE USED FOR TOWING I WOULD LIKE SOME DIRECTION FROM THE MANUFACTURER ADVISING THAT TOWING WITH THIS HITCH IS PROHIBITED. I HAVE ALSO SEEN THROUGH RESEARCH ON THE INTERNET THAT THIS IS A COMMON STATEMENT BEING MADE BY DEALERSHIPS. *TR

Fuel System, Gasoline
Filed Sep 19, 2014LA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE), BUT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Sep 16, 2014NM

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Sep 12, 2014PA

AFTER A SAFETY RECALL ON A 1998 JEEP GRAND CHEROKEE FOR POSSIBLE FUEL LEAK AND IGNITION SOURCE, THE VEHICLE WAS INSPECTED BY THE DEALER. THE REMEDY WAS TO INSTALL A NEW OEM TRAILER HITCH. AN AFTERMARKET TRAILER HITCH WAS INSTALLED BY ME ROUGHLY 15 YEARS AGO. THE INSPECTION SAID THE EXISTING HITCH PASSED AND WAS OK, THEREFORE THE DEALER DID NOTHING. MY CONTENTION IS THAT THE EXISTING HITCH IN SERVICE FOR 15 YEARS IS NOT ADEQUATE. CORROSION HAS TAKEN ITS TOLL AND HALF OF THE STRUCTURAL INTEGRITY IS GONE, THEREFORE IT DOES NOT OFFER ADEQUATE PROTECTION TO THE TANK MAKING THIS VEHICLE UNSAFE. IT IS EVIDENT AFTER WAITING YEARS TO GET THIS REMEDIED BY CHRYSLER THAT THEY ARE WAITING FOR THESE OLDER MODEL JEEPS TO DISAPPEAR TO THE RECYCLE YARD AND THEREFORE WILL NOT RECTIFY THE PROBLEM. *TR

Fuel System, Gasoline
Filed Sep 12, 2014FL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Sep 11, 2014GA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Power Train
Filed Sep 3, 2014NC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD INDEPENDENTLY SHIFT FROM DRIVE TO A LOWER GEAR. THE VEHICLE WAS REPAIRED BUT THE REPAIRS WERE UNKNOWN. HOWEVER, THE FAILURE HAD RECURRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.

Fuel System, Gasoline
Filed Aug 19, 2014MA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER REFUSED TO REPAIR THE VEHICLE UNDER THE RECALL. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE..UPDATED 11/06/14 *BF THE CONSUMER STATED MANUFACTURER APPEARED TO HAVE BEEN CONTACTED BY THE DEALER AND CLAIMED THE RECALL WAS PERFORMED. THE CONSUMER STATED THE RECALL WAS NOT PERFORMED. THE DEALER WOULD NOT PRESENT ANY PROOF OF REPAIR UNDER RECALL. UPDATED 7/27/2015*JS

Structure › Body
Filed Aug 18, 2014AZ

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Electrical System
Filed Aug 15, 2014137,500 milesTX

ALL OF MY DASH GAUGES GO OUT AT ANY GIVEN TIME. THERE WILL BE A BEEP AND THEN THE SPEEDOMETER AND ALL THE REST DO NOT REGISTER. THE CK ENGINE LIGHT WILL BE ON AND THE FUEL LIGHT. THE POWER WINDOWS WILL NOT GO DOWN, THE AC WILL NOT WORK, RADIO, AND NOW HEAD LIGHTS ARE BEING AFFECTED AND NEARLY CAUSED ME TO CRASH. I HAVE BEEN TERRIFIED !! I WORKED AND SAVED TO GET A NEW IGNITION SWITCH INSTALLED HOPING SINCE IT POWERS SO MANY PLACES AT ONCE THAT IT WOULD WORK, BUT AFTER $174.40 AND A WEEK WITHOUT TRANSPORTATION I PICKED MY CAR UP TODAY AND AFTER DRIVING IT ABOUT 15 MILES IT STARTED DOING THE SAME THING. NOW I AM READING THAT MANY PEOPLE ARE HAVING SIMILAR PROBLEMS WITH THIS MAKE AND MODEL AND FINDING YOUR SITE GIVES ME HOPE THAT MAYBE I WILL GET SOME MUCH NEEDED HELP. THANKS FOR ANY HELP YOU CAN GIVE TO ME IT IS GREATLY APPRECIATED. *TR

Fuel System, Gasoline
Filed Aug 13, 2014154,000 milesMA

I WENT IN TO HAVE THE RECALL OF MY 1998 JEEP GRAND CHEROKEE DONE THIS MORNING (SAFETY RECALL N45/NHTSA 13V-252 REAR STRUCTURAL REINFORCEMENT), AND THE JEEP DEALER REFUSED TO INSTALL THE TRAILER HITCH PER THE RECALL SPECIFICATIONS. THEY SAID THAT IT LOOKED FINE AND PUT A STICKER ON IT AFTER MAKING ME WAIT FOR 2 HOURS. THIS, EVEN THOUGH THE AFTERMARKET HITCH THAT IS INSTALLED ON MINE IS SO CORRODED THAT THE BALL AND ATTACHMENT POINT CANNOT BE REMOVED. WHEN I REMINDED THE DEALER OF THE FACTS, AND THAT HAVING THE HITCH STICKING OUT THAT FAR FROM THE BACK EXACERBATES THE HAZARD THAT EXISTS, HE ACTUALLY SAID "THAT'S YOUR PROBLEM". SO IT APPEARS THAT ALL OF THESE DELAYS HAVE ACTUALLY BEEN CHRYSLER ACTING IN ACCORDANCE WITH ITS INTERNAL PLAN TO CERTIFY ALL INSTALLED TRAILER HITCHES AND NOT INSTALL NEW ONES. AND IN CASES LIKE MINE WHERE THE RISK IS EXACERBATED BY RUSTY SHARP HITCH COMPONENTS THAT MIGHT ACT AS A SPEAR TO PUNCTURE THE TANK, DEALERS COULD CARE LESS. WHEN I OBTAINED A COPY OF THE ACTUAL RECALL DOCUMENT I FOUND THAT CHRYSLER HAS CAREFULLY CRAFTED A DISINCENTIVE FOR DEALERS TO DO ANYTHING OTHER THAN SAY THAT ANY HITCH INSTALLED MEETS THE STANDARD. THEY GET PAID .4 HOURS FOR INSPECTING, BUT ONLY 1 HOUR FOR REMOVING A RUSTY HITCH AND INSTALLING A COMPLETELY NEW ONE, WHICH WOULD LIKELY TAKE TWO HOURS. THE MANAGER OF THE DEALERSHIP TOLD ME THAT THEY ARE LOSING MONEY ON EVERY HITCH THEY INSTALL AND THEY HAVE NO INTENTION OF MAKING HITCH WIRING WORK ON ANY OF THOSE INSTALLED. THE

Fuel System, Gasoline
Filed Aug 11, 2014NC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Aug 8, 2014VA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION RELATED TO NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER COULD NOT REPAIR THE VEHICLE FOR EIGHT MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE.

Fuel System, Gasoline
Filed Aug 1, 2014FL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PART WAS NOT AVAILABLE. THE CONTACT MENTIONED THAT THE DEALER INFORMED HIM THAT THEY WERE WAITING FOR THE MANUFACTURER TO PROVIDE THEM WITH THE PART. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel System, Gasoline
Filed Jul 31, 2014IN

1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS UNAVAILABLE TO COMPLETE RECALL. *SMD THE CONSUMER REFERENCED RECALL # 13V252000. *JB

Fuel System, Gasoline › Fuel Injection System
Filed Jul 31, 2014105,000 milesMA

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOST POWER AND STALLED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC AND THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 105,000.

Engine
Filed Jul 23, 2014127,000 milesNC

DAUGHTER HAS DRIVEN VEHICLE MULTIPLE TIMES AND CAR HAS CONSTANTLY TURNED OFF IN THE MIDDLE OF TRAFFIC ON THE HIGHWAY AND NEIGHBORHOOD STREETS. AFTER MULTIPLE TIMES, THE VEHICLE WAS TOWED INTO THE CHRYSLER DEALERSHIP ON JUNE 7TH WITH CONCERNS THAT THE VEHICLE WAS STALLING AND ENGINE TURNING OFF. UPON THE INSPECTION OF THE VEHICLE ON JUNE 11TH YOUR SERVICE TECHNICIAN STATED THAT THE VEHICLE WOULD NEED ITS BRAKES & ROTORS REPLACED IN ADDITION TO THE VEHICLE NEEDING A NEW ENGINE COIL TO REPAIR THE CONSTANT PROBLEM OF THE VEHICLE CUTTING OFF. PAID FOR THE IGNITION COIL REPAIR, VEHICLE STILL TURNED OFF. PAID FOR NEW FUEL PUMP VEHICLE STILL TURNED OFF. NOT DEALERSHIP IS PROCLAIMING PCM BOARD NEEDS O BE REPLACED. I HOPE THAT JEEP CONSIDERS THE DANGER THAT MY CHILD WAS PLACE BECAUSE OF ENGINE FAILURE FOR MY 97 CHEROKEE. *TR

Vehicle Speed Control
Filed Jul 21, 2014139,375 milesCA

I WAS HEADED OUT OF WORK , DROVE ABOUT 1/2 MILE .SUDDENLY THE JEEP STARTED ACCELERATING .I PRESSED THE BRAKES, AND IT SEEMED LIKE I WAS STEPPING ON THE GAS . I THOUGHT IT ,MIGHT OF BEEN THAT THE CRUISE CONTROL GOT ACTIVATED , BUT THAT WAS NOT IT . THEN I THOUGH MAYBE THE CAR MAT WAS ON THE PEDAL , BUT THAT WASN'T IT EITHER. THERE WAS RED LIGHTS, CAR WAITING FOR THE GREEN LIGHT, AND MY JEEP SEEMED TO ACCELERATE MORE.LUCKILY THE LIGHT TURNED GREEN, BUT THE CAR SEEMED TO GO FASTER . I WAS ABLE TO SPEED INTO A SUPER MARKET WITH AN EMPTY PARKING LOT, DECIDED TO SWITCH THE IGNITION TO OFF. I OPENED THE HOOD TO CHECK IF MAYBE SOMETHING WAS STUCK , I MOVED THE THROTTLE, TURNED THE JEEP BACK ON , SEEMED LIKE NOTHING HAD HAPPENED . IT WAS A VERY SCARY EXPERIENCE. I WAS LOOKING INTO WHAT MAY HAD CAUSED THE PROBLEM, AND CAME ACROSS AN ARTICLE WHERE JEEPS WHERE BEING RECALLED FOR THIS PROBLEM. *TR

Fuel System, Gasoline
Filed Jul 17, 2014ME

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PART NEEDED FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT DID NOT EXPERIENCE A FAILURE.

Structure
Filed Jul 10, 2014TN

1998 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REAR STRUCTURE REINFORCEMENT RECALL NOTICE. *SMD THE CONSUMER STATED THERE HAS BEEN NO COMMUNICATION FROM THE DEALER, AS TO WHEN SHE CAN GET THE REPAIRS DONE ON HER VEHICLE, REGARDING RECALL # 13V252000. *JB

Structure
Filed Jul 7, 2014WI

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART WAS NOT AVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/18/14*CN UPDATED 02/4/2015 *JS

Fuel/Propulsion System
Filed Jun 16, 2014NC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN RECALL NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD SURPASSED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE ISSUE. THERE WERE NO FAILURES AT THIS TIME.

Fuel System, Gasoline
Filed Jun 10, 2014AL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Fuel/Propulsion System
Filed Jun 1, 2014FL

HOW LONG DOES IT TAKE TO GET FACTORY RECALLS CORRECTED? I WAS NOTIFIED FROM CHRYSLER REGARDING THE 2 JEEPS I OWN. I TOOK THE '98 JEEP TO FIRKINS JEEP (2700 1ST ST. BRADENTON,FL) TWICE FOR THEM TO INSPECT THE JEEP. BOTH TIMES I HAD TO TAKE OFF WORK. (CUSTOMER #[XXX]) 1/20/14. THEY TOLD ME THAT THEY HAD TO WAIT FOR THE PARTS FROM THE MANUFACTURER. IT'S NOW JUNE!! N45 RECALL AND B02 RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Engine
Filed May 28, 201460,000 milesNY

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT ANY WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 65,000.

Fuel System, Gasoline
Filed May 27, 2014IL

RECEIVED THE SAFETY RECALL REGARDING THE FUEL TANK ON THE JEEP AND POSSIBILITY OF FUEL LEAK IF REAR END COLLISION. I WAS SUPPOSED TO HAVE RECEIVED A SECOND NOTICE REGARDING INSPECTION AND INSTALLATION OF A TRAILER HITCH. I HAVE NOT HEARD ANYTHING IN ALMOST 6 MONTHS. PLEASE HELP! *TR

Engine
Filed May 23, 2014206,254 milesNY

AS WITH MANY OTHER POSTS, THE VEHICLE JUST SHUT DOWN WHILE DRIVING ON THE PARKWAY. PULLED OFF THE ROAD PUT THE CAR IN PARK RESTARTED , WAITED A MINUTE DROVE ANOTHER 20 MILES HOME , NO PROBLEM. THIS HAS HAPPENED BEFORE IN THE DRIVEWAY, OR JUST LEAVING THE HOUSE BUT NEVER ON THE ROAD. HAVE REPLACED IGNITION SWITCH, BOTH O2 SENSORS DISTRIBUTOR CAP, ROTOR AND WIRES. FUEL PRESSURE IS GOOD . DON'T EXPECT A FIX FROM CHRYSLER , THERE ARE MANY POSTS HERE AND ONLINE WITH NO FIXES. JUST THOUGHT I'D ADD MY EXPERIENCE TO THE MIX. TIME FOR A NEW CAR! *TR

Structure › Body
Filed May 19, 2014SC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN JUNE OF 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE MAY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 10/7/14*CN

Fuel System, Gasoline
Filed May 14, 2014IL

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) HAD PASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WOULD NOT BE AVAILABLE FOR SEVERAL MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THERE WERE NO FAILURES AT THIS TIME.

Fuel/Propulsion System
Filed May 13, 2014268,000 milesSC

TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) BUT WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 1998 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →