HOOD LATCHES FAILED. YH
1998 Jeep Grand Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
HEADLIGHT ASSEMBLY FAILED. *YC
BRAKE ROTOR FAILED. YH
LEFT REAR WHEEL FAILED RESULTING IN ACCIDENT. YH
TRANSMISSION FLUID IS LEAKING. YH
LEFT FRONT TIRE (GOODYEAR WRANGLER AP) DEFECTIVE WITH TWO VALVE STEMS. YH
HORN DID NOT WORK SINCE PURCHASED. *YC
TRANSMISSION PUMP FAILED. *YC
REAR AXLE BEARING FAILED. *YC
SENSOR IN DASH FAILED CAUSING REAR LIGHTS TO MALFUNCTION. *YC
HATCHBACK LATCH FAILED. *YC
FUEL PUMP FAILED. NLM
REAR LIGHT PANEL FAILED. YH
TRANSMISSION FAILED. YH
PROBLEM IS A VIBRATION THAT COMES IN AT 62-67 MPH, LOCAL DEALERSHIP AGREE'S,BUT CHRYSLER DENIES PROBLEM. I AM WORRIED ABOUT THE POSSIBILITY OF THE WHEELS LOCKING UP AT 60 OR 70MPH. CHRYSLER REFUSES TO ADDRESS THE PROBLEM.
VEHICLE WAS PUT INTO PARK, HOWEVER REMAINED IN REVERSE, CAUSING DAMAGE TO VEHICLE, CLAIM NUMBER 05-4271-788. *SLC
LOUD NOISE COMING FROM 4WHEEL DRIVE SHAFT,TOOK TO DEALER AND WAS INFORMED WE NEEDED TO REPLACE THE TRANSITION CASE. DEALER THEN TOLD US THAT IT WAS DEFECTED FROM THE START AND TRIED TO ORDER A REPLACEMENT. WAS INFORMED CAR WASN'T SAFE TO BE DRIVING AND THE PART IS ON "BACKORDER". IT HAS BEEN 3 WEEKS THAT WE HAVE BEEN DRIVING AN UNSAFE CAR AND THEY REFUSE TO GIVE US A LOANER OR TELL US ANYTHING MORE ABOUT WHY AND WHEN THE NEW PART IS COMING IN. GIVING US THE RUN AROUND. IT'S OBVIOUS THEY DON'T WANT TO FIX IT AND ARE IN NO HURRY. THE PART COSTS$1300. IF OUR YEAR AND MODEL CAME THIS WAY, HOW MANY OTHERS? IS THERE REALLY A "BACKORDER" ON THIS PART?
TRANSMISSION INTERMITTANTLY SELF SHIFTS INTO REVERSE FROM THE PARKED POSITION.
WHILE GETTING OUT OF THE VEHICLE AND WALKING TO THE TRASH CAN,CONSUMER HAD THE VEHICLE IN PARK AND THE VEHICLE POPPED OUT OF PARK INTO REVERSE AND HIT ANOTHER VEHICLE. OCCURRED TWICE, FIRST TIME DRIVER WAS ABLE TO STOP VEHICLE. THE CONSUMER IS HAVING PROBLEM'S WITH THE TRANMISSION, WHICH IS NOT SHIFTING INTO GEARS. AND THE CHECK ENGINE LIGHT KEEP COMING ON . *AK
OUR 1998 GRAND CHEROKEE WAS INVOLVED IN A HEAD-ON CRASH INTO A TELEPHONE POLE ON 11/15/98. THE VEHICLE WAS TRAVELING AT A SPEED OF 35-40 MPH. THE DAMAGE WAS EXTENSIVE, RESULTING IN THE CAR BEING TOTALED BY THE INSURANCE COMPANY. BOTH DRIVER'S AND PASSENGER'S AIR BAGS FAILED TO DEPLOY. CHRYSLER WAS CONTACTED CONCERNING THE CRASH, AND WOULD APPEAR TO HAVE CONDUCTED AN INVESTIGATION. THE ONLY CONTACT RECEIVED WAS A SHORT LETTER STATING THAT THE VEHICLE'S AIR BAGS FUNCTIONED PROPERLY AND THAT THE "..THRESHOLD FOR AIR BAG DEPLOYMENT WAS NOT MET." CHRYSLER WOULD NOT PROVIDE CLARIFICATION AS TO EXACTLY WHAT THE THRESHOLD FOR AIR BAG DEPLOYMENT IS. IT SHOULD BE NOTED THAT POLICE OFFICERS, INSURANCE ADJUSTER, AND A MR. PERRY MOORE RESEARCHER FOR THE USDOT, ALL INSPECTED THE VEHICLE AND WERE COMPLETELY AMAZED THAT THE AIR BAGS FAILED TO DEPLOY. PICTURES CAN BE PROVIDED AT YOUR REQUEST. *AK
THE TWO FRONT ROTORS HAVE BEEN REPLACED DUE TO THEM BEING WARPED. THEY WERE REPLACED AT 7500 MILES APPROXIMATELY. TODAY, 12-28-98, THE TWO REAR ROTORS ARE BEING REPLACED DUE TO THEM BEING WARPED. THIS SEEMS TO BE AN ACCEPTABLE THING CHRYSLER, SINCE THEY WON'T COVER THE ROTORS AFTER 12000 MILES OR TWELVE MONTHS. THE DISC BREAK SYSTEM NEEDS TO BE FIXED IF THE ROTORS KEEP WARPING IN MY OPINION. I DO NO TOWING OR SERIOUS HEAVY CITY TRAVELING. THE CAR HAS BEEN MAINLY USED ON INTERSTATE FREEWAYS.
VEHICULE PULL TO RIGHT OR LEFT WHEN DRIVING, DEALER CHANGE 2 FRONT TIRES, REPAIR TERMINALS AND ALIGN WITHOUT IMPROVEMENT. YG( DOT NUMBER: )
WHEN CONSUMER PUTS VEHICLE IN PARK IT MAY SHIFT BY ITSELF INTO REVERSE. THE PROBLEM IS EASILY DUPLICATED. CONSUMER WILL ADD VIN# AT LATER DATE. *AK
THE VEHICLE WAS PURCHASED ON 3/6/98. I BEGAN EXPERIENCING ELECTRICAL FAILURE ON 3/14/98. THE VEHICLE WAS RETURNED FOR NON-OPERATIVE HORN AND ELECTRICAL SHOCK ON 3/20/98 TO BENKE CHRYSLER-PLYMOUTH JEEP EAGLE. THE TECHNICIAN WORKED ON THE VEHICLE FOR 1 1/2 HOURS BUT WAS UNABLE TO FIND THE PROBLEM. I WAS ADVISED TO BRING THE VEHICLE BACK OR TAKE IT TO ANOTHER SERVICE CENTER CLOSER TO ME. I TOOK THE VEHICLE TO NOLF CHRYSLER DODGE INC. ON 3/30/98. THE TECHNICIAN ADVISED BOTH HORNS TO BE FAULTY WITH INTERNAL SHORTS. THE HORNS WERE ORDERED AND REPLACED A WEEK LATER. I CONTINUED TO HAVE SEVERE SHOCKS WHICH I WAS ADVISED BY JEEP DEALERS WERE STATIC DISCHARGE. ON DECEMBER 15TH I WAS AWOKE BY THE CONSTANT SOUND OF THE HORN BLOWING ON MY VEHICLE. THE POLICE ARRIVED A SHORT TIME LATER. I DISCONNECTED THE BATTERY TO STOP THE HORN FROM BLOWING AND THEN CONTACTED BENKE CHRYSLER-PLYMOUTH JEEP. I WAS ADVISED TO DISCONNECT THE HORN RELAY. THE VEHICLE WAS THEN DRIVEN TO GIBSONIA (WITHOUT A HORN, ONCE AGAIN). THE TECHNICIAN WORKED ON THE VEHICLE FOR 2 HOURS AND I WAS ADVISED THE HORN RELAY WAS DEFECTIVE. I WAS AWAKEN AGAIN AT 11PM BY THE SOUND OF HORN GOING OFF AT MY HOME AND ONCE AGAIN THE POLICE ARRIVED. THERE SEEMS TO BE NO KNOWN CAUSE TO DATE FOR THIS DEFECT. THE HORN BLOWS FOR NO APPARENT REASON WHILE SETTING IDLE AND DOES NOT SHUT OFF TILL HORN RELAY IS PULLED OR BATTERY IS DISCONNECTED.
HEADLIGHTS WOULD DIM BY THEMSELVES WHENEVER ENGINE COOLING FAN WAS TURNED ON, CAUSING POOR VISIBILITY. DEALER NOTIFIED AND INFORMED COONSUMER THAT WAS NORMAL FOR THAT VEHICLE, AND THE MANUFACTURER REFUSED TO DO ANYTHING. *AK
OFTEN THE VEHICLE DOES NOT START IN PARK. MUST SHIFT TO NEUTRAL AND THEN START.
CASTING OF THE STEERING BOX FAILED RESULTING IN LEAKING.
DRIVING AT APPROXIMATLY 20 MPH ,GOING DOWN HILL , WHEN BRAKES FAILED, BECAME INOPERATIVE ,CAUSING AN ACCIDENT. *AK
CONSUMER'S SON WAS DRIVING THE VEHICLE WHICH WAS INVOVLED IN AN ACCIDENT, IMPACT WAS APPROX 40 MPH. DRIVER'S AIR BAG DID NOT DEPOLY. *AK
WHILE DRIVING IN LOW SPEED THE ABS BRAKING SYSTEM WILL ACTIVATE AND CAUSE EXTENDED STOPPING DISTANCE WHEN IT SHOULDNT HAVE BEEN ACTIVATED. DEALER REPLACED THE ABS BRAKING HYDRAULIC CONTROL UNIT. *AK
THE CONSUMER HAS BEEN EXPERIENCING PROBLEMS WITH SEAT BELTS. THE SEAT BELTS DON'T STAY ATTACHED. THE MANUFACTURER HAS NOT BEEN CONTACTED. *AK
WHEN BRAKING THE TRUCK BEGINS TO SHIMMY, AND THE ANTI-LOCK BRAKES FEEL LIKE THEY ARE TRYING TO ENGAGE. THIS HAPPENS IN NORMAL BRAKING CONDITIONS. *AK
CONSUMER WAS EXPERIENCING ONGOING PROBLEM WITH INTERMITTENT BRAKE FAILURE WHICH WOULD LEAVE THE VEHICLE TOTALLY WITHOUT BRAKES. DEALER FINALLY LEARNED THE PROBLEM WAS DUE TO A FAILURE IN THE ABS SPEED SENSOR WHICH WAS OBTAINED FROM THE MANUFACTURER'S TECHNICAL DEPT. PROBLEM FIXED. *AK *ML
VEHICLE SUDDENLY ACCELERATED IN REVERSE AND WOULD NOT STOP EVEN WHEN BRAKE WAS APPLIED WITH CONSIDERABLE FORCE. ACCELERATED BACKWARDS ACROSS A STREET AND INTO A PARKED CAR.
FOR SOME UNKNOWN REASON BRAKE PEDALS ARE ENG TO REQUIRE DRIVER TO COMPLETELY LIFT FOOT FROM GAS RAISE HIGH ENOUGH TO REACH BRAKE PEDAL. IN AN EMERGENCY STOP FOOT MISSES BRAKE PEDAL OR SLIDES OFF AND HITS GAS PEDAL AS IN MY ACCIDENT. IF BRAKE PEDALS WERE LEVEL WITH GAS PEDALS THE BRAKE COULD BE APPLIED RAPIDLY AND AT LEAST REDUCE SPEED AT IMPACT IN STEAD OF REVERSE THANK YOU GARY GRAHAM
VEHICLE JUMPS OUT OF GEAR FROM PARK INTO REVERSE WHILE ENGINE IS RUNNING, CAUSING THE VEHICLE TO RUN INTO TREE, DEALER CANNOT DETERMINE PROBLEM. *AK *NLM
FUEL TANK READ GAS AS 1/3 OF TANK WHEN IT WAS EMPTT. ALSO THE GEAR SHIFT INDICATOR READS PARK WHEN THE AUTO IS IN REVERSE. *AK
WINDSHIELD ADHESION FAILED.
CONSUMER WAS SITTING AT A RED LIGHT AND ANOTHER VEHICLE REARENDED THE CONSUMER'S VEHICLE, CAUSING THEIR VEHICLE TO HIT THE BACK OF ANOTHER VEHICLE, AND THE AIR BAGS DIDN'T DEPLOY. CONTACTED THE DEALER, AND THE DEALER REPAIRED THE VEHICLE. *AK
OVERDRIVE UNIT MAKES CONTINUED THUMPING NOISE.
VEHICLE SHIFTED OUT OF PARK GEAR STRIKING CONSUMER CAUSING SEVERE INJURY. (ATTORNEY FOR CONSUMER).
VEHICLE WAS IN PARK POSITION AND WAS LEFT IDLING. CONSUMER THEN PUT VEHICLE IN DRIVE, VEHICLE SUDDENLY TOOK OFF. TRIED TO STEP ON BRAKES, BUT BRAKES WERE INOPERATIVE,CAUSING CONSUMER TO GO THROUGH A WALL. CONSUMER SUFFERED BRUISES. *AK
WHEN STARTED VEHICLE WAS DEAD. DEALER REPAIRED IT. THEN WHILE DRIVING EVERYTHING ELECTRICAL WENT OUT, AND THE MOTOR WAS STILL RUNNING. DEALER CONTACTED AND KEPT THE VEHICLE. DEALER CANNOT DUPLICATE THE PROBLEM, BUT ARE IS OF THE DEFECT. MANUFACTURER CONTACTED, AND STATED THE CONSUMER NEEDS TO PICK THE VEHICLE UP BECAUSE THEY COULD NOT DO ANYTHING TO REPAIR THE PROBLEM.*AK
FRONT SUSPENSION SQUEAKS AND GRINDS WHEN DRIVING DOWN A BUMPY ROAD OR MAKING A TURN. DEALER CONTACTED AND IS AWARE OF THE PROBLEM. STATED MOTOR MOUNTS WERE NOT PROPERLY INSTALLED. ALSO, SWAY BAR LINKS AND BUSHINGS NEEDED TO BE REPLACED, WILL BACK ORDER PART AND REPLACE THEM.
STEERING COLUMN IS MISALIGNED AND WHEN DRIVING HAS TO CONTINUOUSLY PULL THE WHEEL TO THE LEFT. DEALER IS AWARE OF THE PROBLEM. SEVERAL ATTEMPTS WERE MADE TO REMEDY THE PROBLEM, BUT PROBLEM STILL EXISTS. *AK
REAR AXLE BEARING FAILED; FRONT AXLE IS NOW PRODUCING SAME VIBRATION AND NOISE SIMILAR TO REAR COMPONENT; DIP STICK INSTALLATION WRONG; AND ENGINE HESITATION AND SLUGGISH ACCELERATION WHEN COLD.
WHILE THE KEY WAS IN THE IGNITION AND THE VEHICLE IN PARK POSITION, THE VEHICLE ROLLED AWAY, ALMOST CAUSING AN ACCIDENT AND INJURIES.*AK *JB
CONSUMER'S WIFE WAS DRIVING THE VEHICLE ON THE ROAD AT APPROXIMATELY 45 MPH ON A NORMAL CONDITION WHEN BOTH AIR BAGS DEPLOYED WITHOUT WARNING; DEALER NOTIFIED. *AK
NO FAILURE DESCRIBED.
GAS PEDAL BEING TOO CLOSE TO BRAKE PEDAL, CAUSING PEOPLE TO STEP ON GAS PEDAL WHEN THEY THOUGHT THEY WERE APPLYING THE BRAKE PEDAL.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Jeep Grand Cherokee → · Every Grand Cherokee year → · How the figures are calculated →