Page 13 of 14 · complaints 601–650 of 688

2018 Jeep Cherokee complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2018 record →

Service Brakes
Filed Jul 8, 201928,000 milesNC

MY VEHICLE WS IN MOTION WHEN THE BATTERY LIGHT FLASHED ON BRIEFLY. IMMEDIATELY AFTER THIS MY VEHICLE LOST POWER COMPLETELY. I WAS UNABLE TO STEER, BRAKE OR ACCELERATE. THE VEHICLE COMPLETELY SHUT OFF. I USED MY EMERGENCY BRAKE TO STOP THE VEHICLE.*BF CONSUMER STATED THE VEHICLE IS CURRENTLY HAVING THE ENGINE REPLACED BUT IT HAD AROUND 28,000 MILES ON IT. THE BATTERY LIGHT BRIEFLY BLINKED ON BEFORE THE VEHICLE STOPPED FUNCTIONING. THE LAST OIL CHANGE WAS ON MAY 26,2019. VIN IS INVALID.*JB

Unknown or Other
Filed Jun 28, 201918,800 milesMO

I WAS DRIVING AROUND 35 MPH WHEN GOT WAS SLOWING DOWN FOR STOP LIGHT AND IT JUST SHUT COMPLETELY OFF AND WOULD NOT RESTART. I SAT FOR A MINUTE WITH HAZARDS ON AND THEN TRIED TO START IT, IT WAS TURNING OVER BUT NOT STARTING SO I HAD TO GIVE IT GAS WHILE TRYING TO START IT. GOT HOME AND WENT BACK OUT LATER TO TEST IT AND STARTED UP. IT SHUTS TOTALLY DOWN WITH NO WARNING

Unknown or Other
Filed Jun 28, 201942,000 milesGA

SERVICE SHIFTER LIGHT CAME ON. WHICH IS VERY UNSAFE BECAUSE THE CAR CAN GO INTO GEAR NOW WITHOUT HAVING TO HIT THE BREAKS..

Electronic Stability Control (esc)
Filed Jun 27, 201928,670 milesWV

I HAVE A 2018 JEEP CHEROKEE LATITUDE. PURCHASED APRIL 2018 WITH 17 MILES ON IT. IN NOVEMBER 2018 THE SERVICE SHIFTER LIGHT CAME ON. TOOK IT TO THE DEALERSHIP WHERE IT WAS "FIXED." JUNE 26, 2019 (28,670 MILES ON MY CAR) I WAS DRIVING TO WORK GOING 35 MPH WHEN MY ENGINE SHUT OFF AND I HAD NO CONTROL OVER THE VEHICLE. ABOUT A WEEK BEFORE THIS HAPPENED I HAD BEEN HEARING A DINGING NOISE, LIKE WHEN YOUR SEATBELT IS OFF (JUST ONE DING THOUGH) AND SOMETHING WOULD FLASH ON MY DASH. IT WAS SO QUICK I WAS UNABLE TO SEE WHAT IT SAID. I STARTED VIDEOING MY DASH TO TRY TO CATCH THE ALERT. I HAVE VIDEO OF MY DASH AS THE ENGINE STOPPED AND ME TRYING TO RESTART MY CAR. (UPLOADED PICTURES OF THE SERVICE SHIFTER BUT IT WILL NOT ALLOW ME TO UPLOAD THE VIDEO) IT TOOK ME 10-15 MINUTES TO GET IT STARTED BACK UP. DROVE IT STRAIGHT TO THE DEALERSHIP. THEY SAID THAT MY JEEP WAS A QUART LOW ON OIL AND THAT IT WAS A "SAFETY FEATURE" THAT IF YOU'RE LOW ON OIL YOUR ENGINE WILL JUST SHUT OFF....NO MATTER IF YOU'RE PARKED OR DRIVING 70 MPH! THAT IS INSANE!! HOW ABOUT AN "OIL LOW LIGHT" MY OIL LIFE PERCENTAGE STILL SHOWED 20% REMAINING AND I WAS SCHEDULING AN OIL CHANGE THE NEXT WEEK. AFTER READING MULTIPLE COMPLAINTS, JUST LIKE MINE, I REQUESTED THAT THEY CHECK THE SHIFTER AGAIN. THEY SAID THAT THE SHIFTER WAS FINE. I PICKED UP MY JEEP FROM THE DEALERSHIP AND DROVE 30 MILES HOME. I PULLED IN MY DRIVEWAY AND THE SERVICE SHIFTER LIGHT CAME ON AGAIN WITH THE PRND LIGHTS ALL LIT UP. TOOK IT TO THE DEALERSHIP A

Engine
Filed Jun 21, 201913,000 milesNY

WHILE IN MOTION, MY CAR CONTINUED TO STALL, 3 TIMES. ONCE ALSO THE WEEK BEFORE. THE CAR INDICATED THAT MY VEHICLE NEEDED AN OIL CHANGE. AFTER A VERY SCARY RIDE TO THE DEALERSHIP ON A MAJOR HIGHWAY, IT WAS CONFIRMED THAT THE CAR NEEDED AN OIL CHANGE. THERE WAS BARELY NO OIL .. ACCORDING TO OIL DIPSTICK. THE MESSAGE DID NOT INDICATE OIL WAS LOW. WRONG MESSAGE TO THE OWNER. I COULD HAVE SEIZED MY ENGINE. NEEDING AN OIL CHANGE IS NOT THE SAME ALERTING THE DRIVER THERE IS NO OIL LEFT. THIS SHOULD BE CORRECTED TO INDICATE LOW OIL LEVEL !!! THIS IS DANGEROUS WHEN CAR IN MOTION AND IT STALLS OUT. DEALERSHIP TAKING NO RESPONSIBILITY. SHOULD THIS BE A RECALL ISSUE. DANGEROUS SITUATION!!!

Engine
Filed Jun 19, 201924,000 milesTX

THE LIGHT TURNED GREEN AT AN INTERSECTION. THE VEHICLE WAS IN DRIVE, I PRESSED THE GAS AND THE VEHICLE WOULD NOT RESPOND. WHEN IT DID RESPOND THE VEHICLE JERKED INTO GEAR AND RPM'S ROSE QUICKLY.

Power Train
Filed Jun 18, 2019TX

DURING THE COURSE OF TRAVELING ON JUNE 18TH 2019 I RECEIVED A MESSAGE VIA THE DISPLAY THAT SAID "SERVICE SHIFTER". IN ADDITION THE GEAR SHIFT PANEL (PARK, REVERSE, DRIVE) COLLECTIVELY ILLUMINATED IN RED. THE ISSUE GAVE THE IMPRESSION THAT THE TRANSMISSION OR GEARS COULD CEASE FROM WORKING WHILE IN MOTION.

Power Train
Filed Jun 10, 201926,000 milesGA

VEHICLE WAS IN MOTION. SCREEN DISPLAYS SERVICE SHIFTER. ALL LIGHTS ON THE PRNDL NEXT TO THE SHIFRER ARE LIT SIMULTANEOUSLY.

Electrical System
Filed Jun 7, 201937,000 milesSC

MY SHIFTER CAME ON WHILE IN PARK WITH THE PARK, REVERSE, NUETRAL, AND DRIVE ALL LIGHTING UP. HAVE SEEN THIS AS AN ISSUE IN OTHER LATER YEARS BUT, I BELIEVE THERE IS A MALFUNCTION SOMEWHERE WITHIN THE ELECTRICAL OR SOMETHING. MY CAR IS NEW WITH LOW MILES THIS SHOULDN'T BE HAPPENING.

Electrical System
Filed Jun 5, 201912,000 milesGA

RECIEVED A "SERVICE SHIFTER" MESSAGE AND ALL THE LIGHTS NEAR THE SHIFTER WERE LUMINATED RED

Electrical System
Filed Jun 3, 2019NE

- 2.4L EXCESSIVE OIL CONSUMPTION - NEW ENGINE AT 8K MILES - EMISSIONS ISSUES TRIPPING THE CHECK ENGINE LIGHT - AIR CONDITIONER WENT OUT - COMPUTER/ELECTRICAL ISSUES WITH DASH AND INTERIOR - TRANSMISSION STALLING IN TRAFFIC. - CANNOT MAINTAIN SPEED WITH CRUISE CONTROL - ONCE PARTS ARE REMOVED FOR REPAIR THEY CANNOT BE REPLACED PROPERLY AND END UP FALLING OFF. FCA AMERICA KNOW ABOUT ALL THESE ISSUES AND CONTINUES TO PRODUCE THESE CARS AT A PRICE WAY ABOVE THEIR VALUE. BOTTOM LINE THEY ARE A FRAUDULENT BUSINESS THAT IS PRODUCING CRAPPY VEHICLES.

Electrical System
Filed Jun 3, 201915,000 milesVA

THE SERVICE SHIFTER LIGHT COMES ON AND ALL GEARS ARE SHOWING UP IN RED WHILE DRIVING. TURNING THE VEHICLE OFF THEN BACK ON SETS THE GEAR BACK TO NORMAL FOR ONLY A FEW MINUETS, THEN SERVICE INDICATOR LIGHT COMES BACK ON WITH ALL GEARS ILLUMINATED IN RED. THE JEEP HAS THE TENDENCY TO JERK FORWARD WHEN PLACED INTO PARK AND ALSO DURING ACCELARATION THE TRANSMISSION SEEMS TO LAG CAUSING A JERKING MOTION IN MY JEEP.

Unknown or Other
Filed May 31, 201941,000 milesPA

MULTIPLE TIMES WHILE DRIVING 'SERVICE SHIFTER' DISPLAYS ON DASH. ALL LIGHT OF THE SHIFTER ARE LIT RED. THIS HAS HAPPENED AT LOW SPEEDS, HIGH SPEEDS AND WHOLE IDLING.

Fuel/Propulsion System
Filed May 29, 20192,008 milesPA

THE VEHICLE HAS STALLED OUT THREE TIMES WHILE PULLING OUT INTO TRAFFIC, THE DEALER SAID WHEN THE OIL GETS LOW IT SHUTS OFF. THERE WAS NO OIL SHOWING THE OIL STICK AT ALL AND I HAVE ONLY 2,008 MILES ON IT. IT SHOULD NOT COMPLETELY USE ALL THE OIL IN 2,000 MILES.

Power Train
Filed May 21, 201942,631 milesIN

SERVICE SHIFTER LIGHT CAME ON WHILE I WAS DRIVING.

Electrical System
Filed May 18, 201911,500 milesTN

SERVICE SHIFTER LIGHT CAME ON AT 11,450 MILES.

Engine
Filed May 16, 201916,000 milesIN

VEHICLE STARTED STALLING RANDOMLY. IT START WITH A CHIME ON TURNS AND PROGRESSED TO THIS. TOOK IT TO DEALER AND THEY SAID IT WAS LOW IN OIL JUST HAD OIL CHANGED 3 MONTHS PRIOR. THEY FOUND OFF VALVE WAS BAD REPLACED. VEHICLE THEN STARTED BURNING GAS 20 MILES AND HALF TANK. TOOK BACK TO SEWER FOR OIL CONSUMPTION TEST. PROBLEM WITH STALLING STARTED AGAIN. DEALER COULDN'T REPLICATE ISSUE. *DT*JB

Power Train
Filed May 11, 201912,000 milesPA

SERVICE SHIFTER WARNING APPEARS IN INSTRUMENT CLUSTER AREA AND ALL THE LIGHTS ON SHIFTER LIGHT UP SOLID RED AND STAY ILLUMANATED.

Structure › Body
Filed May 9, 201952,000 milesOK

TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. THE CONTACT STATED THAT THE COSMETIC PANEL ON THE FRONT DRIVER'S SIDE DOOR THAT WENT FROM THE BOTTOM TO THE TOP OF THE WINDOW, FLEW OFF WHILE DRIVING ABOUT 65 MPH. THE CONTACT CALLED THE LANDERS CHRYSLER DODGE JEEP RAM OF NORMAN DEALER (405-321-8228, 481 N INTERSTATE DR, NORMAN, OK 73069) WHERE IT WAS STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000. THE VIN WAS NOT PROVIDED.

Unknown or Other
Filed May 8, 201932,000 milesCA

SERVICE SHIFTER WARNING COMES ON BUT CAN'T BE FIXED

Unknown or Other
Filed May 7, 201926,000 milesTN

THE "SERVICE SHIFTER" LIGHT WILL TURN ON. IT HAS HAPPENED TWICE, THE FIRST TIME AT LESS THAN TEN MILES PER HOUR IN A PARKING LOT AND THE SECOND TIME ON THE INTERSTATE GOING 70 MPH. WHEN THE SERVICE SHIFTER LIGHT TURNS ON, IT ILLUMINATES THE PRND LIGHTS ON THE SHIFTER TO ALL RED. SINCE THEY ARE ALL RED, YOU CANNOT TELL IF YOU ARE IN PARK COMPLETELY. THERE IS 26,650 MILES ON THE VEHICLE. IT IS CURRENTLY GETTING SERVICED, THE DEALERSHIP I BOUGHT IT FROM SAID IT ONLY NEEDED FLASHED WITH THE COMPUTER, HOWEVER THE DEALERSHIP THAT IS CLOSEST TO MY HOME (AND THE ONE WHO IS CURRENTLY REPLACING THE GEAR SHIFTER) TOLD ME THE GEAR SHIFTER HAD TO BE REPLACED AND FLASHING WITH THE COMPUTER WOULD NOT FIX THE ISSUE, AS THIS WAS A FREQUENT ISSUE THEY HAVE SEEN. IF THERE IS A FREQUENT ISSUE WITH THE SHIFTER IN THESE VEHICLES, THEY NEED TO BE RECALLED. THIS IS VERY DANGEROUS AND SCARY TO NOT HAVE ANY WAY OF KNOWING IF YOU ARE IN PARK, REVERSE, NEUTRAL OR DRIVE.

Unknown or Other
Filed May 7, 201915,000 milesTN

THIS VEHICLE CONSISTENTLY IS 1 QUART LOW ON OIL DURING EACH OIL CHANGE, AND THERE IS NO OIL ON THE DIPSTICK, DESPITE THE FACT I GET MY OIL CHANGED PRIOR TO THE RECOMMENDED MILEAGE, AND LESS THAN EVERY 3 MONTHS. I AM USING SYNTHETIC OIL IN THE CAR. I HAVE TAKEN IT TO THE ORIGINAL DEALERSHIP, THEN AN OIL CHANGE SHOP TWICE, AND THEN ANOTHER DEALERSHIP TO LOOK AT THE ISSUE. THE LAST DEALERSHIP ADVISED ME THEY WOULD DO AN OIL CONSUMPTION TEST AND THAT I NEEDED TO CHECK MY OIL DIPSTICK FREQUENTLY AS THE ENGINE WILL SHUT OFF IF THE OIL GETS TOO LOW. NO INDICATOR LIGHT HAS EVER DISPLAYED INDICATING AN ISSUE WITH THE LOW OIL OR OIL PRESSURE. MANY TIMES THE DISPLAY SHOWS I HAVE 40% OR MORE OIL LIFE LEFT, DESPITE THE FACT THE CAR WILL BE 1 QUART LOW ON OIL, WITH NO OIL ON THE DIPSTICK. THE CAR HAS 26500 MILES ON IT. THE FIRST TIME THE ISSUE WAS NOTED WAS WHEN MY CAR DID SHUT OFF IN DRIVE, AND I PULLED IT INTO AN OIL CHANGE PLACE WHO ADVISED ME THERE WAS NOT ENOUGH OIL IN THE ENGINE. THE CAR HAD JUST HIT THE MILEAGE MARK TO BE CHANGED. THIS OCCURRED IN THE FALL OF 2018.

Unknown or Other
Filed May 7, 201911,600 milesMS

VEHICLE STOPPING AND SHUTTING OFF COMPLETELY WHILE DRIVING (IN MOTION) EACH AND EVERY TIME ON FOUR DIFFERENT OCCASIONS. FIRST TIME IT SHUT OFF, DEALERSHIP SAID IT WAS DUE TO OIL CHANGE.SECOND TIME DEALERSHIP SAID A RECALL ON THE SHIFT GEAR IN WHICH I WASN'T NOTIFIED ABOUT THE RECALL. THIRD TIME IT SHUT OFF, DEALERSHIP SAYS ITS AN OIL LEAKAGE. FOURTH TIME IT STOPPED, DEALERSHIP SAYS IT NEEDS A NEW ENGINE. CHRYSLER REFUSES TO FIX IT. THE LAST TIME I TOOK IT TO THE DEALERSHIP, CHRYSLER RESPONSE WAS TAKE IT HOME AND DRIVE IT AGAIN AND BRING IT BACK IF IT SHUTS OFF AND MAYBE THEN WE WILL FIX IT. I HAD TO HAVE IT TOWED IN THE LAST TIME DUE TO IT NOT STARTING AND SMOKING IN THE TAIL PIPE. ON TWO OCCASIONS, THE RADIO CUT OFF COMPLETELY, SCREEN JUST WENT BLACK. MY CAR IS NOW AT THE DEALERSHIP WAITING ON APPROVAL FROM CHRYSLER TO GET FIXED. THIS JEEP IS VERY UNSAFE, DANGEROUS,AND A SAFETY HAZARD FOR MY SON AND I. IT HAS PUT ME AND MY SONS LIFE IN DANGER ON FOUR DIFFERENT OCCASIONS. I AM TERRIFIED TO DRIVE THIS VEHICLE EVEN IF THEY CAN FIX IT BECAUSE ITS NOT A GUARANTEE THAT I WILL NOT HAVE THESE ISSUES AGAIN AND NEXT TIME IT COULD COST US OUR LIVES.

Unknown or OtherFire
Filed Apr 26, 20192,200 milesTX

CAR CAUGHT FIRE. MANUFACTURER DID NOT INVESTIGATE. DEALERSHIP WHERE IT WAS TOWED TAMPERED WITH EVIDENCE

Engine
Filed Apr 23, 201936,500 milesFL

MY 2018 JEEP CHEROKEE LATITUDE STALLS WHILE IN MOTION. SO FAR IT HAS ONLY HAPPENED ON NEIGHBORHOOD STREETS. I HAVE 36,500 MILES ON IT. *DT CONSUMER TOOK VEHICLE TO THE DEALERSHIP ON APRIL 27TH,2019 FOR OIL CHANGE, THEY DID NOT MENTION LOW OIL BUT DID SAY MAY HAVE LOW ON COOLANT BUT WASN'T POSITIVE.*JB

Unknown or Other
Filed Apr 22, 2019AL

SERVICE SHIFTER LITE UP AS WELL AS ALL GEARS. I WAS CURRENTLY IN PARK WHEN IT HAPPENED. READ SEVERAL JEEP OWNER INQUIRES UPON GOOGLING THE ISSUE. DOESN'T SOUND GOOD!

Unknown or Other
Filed Apr 19, 201922,000 milesTN

WHILE DRIVING THE WORDS "SERVICE SHIFTER" APPEAR ON THE CAR'S CONSOLE AND THE LETTERS ON THE GEAR SHIFTER (D, N, R) ALL LIGHT UP SIMULTANEOUSLY AND STAY LIT.

Unknown or Other
Filed Apr 18, 201910,000 milesLA

MY JEEP KEEPS ILLUMINATING ALL DRIVE TRAINS AND TELLING ME TO SERVICE SHIFTER. I'VE HAD THE WHOLE WIRING HARNESS REPLACED A MONTH AGO WITH 10,000 MILES AND NOW IT IS DOING IT AGAIN! I HAVE TO KILL THE ENGINE AND TURN IT BACK ON. MOST TIMES SERVICE SHIFTER STILL REMAINS ON THE SCREEN.

Engine
Filed Apr 16, 201923,676 milesSC

MY JEEP CHEROKEE HAS BEEN SHUTTING OFF WHILE DRIVING. THIS CAR WAS PURCHASED BRAND NEW. THIS HAS HAPPENED SEVERAL TIMES. THE ORIGINAL DEALERSHIP, KEFFER CHRYSLER JEEP IN CHARLOTTE, NC, HAS NOT RETURNED ANY OF MY CALLS ABOUT THIS ISSUE SO I'VE HAD TO GO TO ANOTHER DEALERSHIP TO GET THIS ISSUE RESOLVED. I HAVE TO TAKE THE VEHICLE FOR OIL CONSUMPTION TESTS BUT I DO NOT FEEL SAFE IN THIS VEHICLE BECAUSE OF THE FACT THAT IT SHUTS OFF WHILE DRIVING. THE LAST TIME IT SHUT DOWN I WAS ON A MAIN HIGHWAY AND WAS ALMOST HIT. *DT*JB CONSUMER STATED CAR COMPLETELY SHUT OFF, LOSING CONTROL OF THE VEHICLE. THERE WAS NO WARNING SIGN, WHICH CAUSED SEVERAL ACCIDENTS.*JB

Electrical System
Filed Apr 15, 201918,000 milesPA

WHILE I WAS DRIVING DOWN I95 - THE GEARSHIFT FROZE UP AND THE ENTIRE GEARSHAFT TURNED RED. I WAS UNABLE TO SHIFT GEARS UNTIL I WAS ABLE TO SLOW DOWN / COME TO A STOP ON THE SIDE OF AN EXIT ROAD. THIS HAS HAPPENED A TOTAL OF TWO TIMES ON SEPARATE OCCASIONS - ONCE THREE MONTHS AFTER THE DEALERSHIP CLAIMED THEY FIXED THE ISSUE.

Service Brakes
Filed Apr 4, 2019280 milesIL

FRONT RIGHT BRAKE PAD/ROTOR FAILURE WHEN STOPPING VEHICLE. APPEARANCE OF SIGNIFICANT LOCALIZED BRAKE PAD MATERIAL IS CEMENTED TO THE ROTOR IN ONE LOCATION CAUSING FAILURE OF RIGHT FRONT TIRE TO BRAKE PROPERLY. VEHICLE DELIVERED AFTER PURCHASE WITH 272 MILES, NOTICED ON FIRST TRIP THAT THE SYSTEM "PULSATED" WHEN STOPPING. INCREASED STOPPING DISTANCE REQUIRED FROM HIGHWAY SPEEDS. INSPECTION OF ASSEMBLY SHOWS APPROXIMATELY 2" CIRCULAR RUSTED RING ON ROTOR, INDICATING FAILURE OCCURRED WITH LESS THAN 272 MILES ON VEHICLE.

Engine
Filed Apr 2, 20197,000 milesTX

TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE THE VEHICLE WAS STOPPED, IT LUNGED FORWARD. THE FAILURE OCCURRED INTERMITTENTLY AND THERE WERE NO WARNING INDICATORS ILLUMINATED. ROGER WILLIAMS CHRYSLER DODGE JEEP RAM (1102 WASHINGTON DR, WEATHERFORD, TX 76086, (817) 458-4091) DIAGNOSED THE VEHICLE, BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,000. THE VIN WAS UNKNOWN.

Engine
Filed Mar 26, 2019TX

CAR STALLS WHEN DRIVING IT WITHOUT WARNING. *DT CONSUMER STATED VEHICLE AT DEALERSHIP. *JB

Power Train
Filed Mar 19, 201911,750 milesCA

SERVICE SHIFTER WARNING CAME ON WHEN PULLED INTO DRIVEWAY. VEHICLE HAS LESS THAN 12K MILES

Electrical System
Filed Mar 16, 201917,000 milesMI

VEHICLE WILL STALL DEALERSHIP CLAIMS BATTERY IS NOT CHARGING COMPUTER CHECK SHOWS MULTIPLE LOW VOLTAGE CODES

Engine
Filed Mar 6, 201923,000 milesFL

VEHICLE WHILE DRIVEN MADE AN ALERT PING WHEN MAKING LEFT AND RIGHT HAND TURNS WITH NO OTHER INDICATOR. FOLLOWING DAY VEHICLE COMPLETELY SHUT DOWN WHILE DRIVING ON THE INTERSTATE AT 55 MPH WITH OIL PRESSURE INDICATOR ILLUMINATED AS WELL AS MULTIPLE ERRORS ABOUT PLACING VEHICLE IN DRIVE AND SHIFTING (ALTHOUGH VEHICLE IS AN AUTOMATIC). DEALERSHIP CONTACTED AND VEHICLE BROUGHT IN FOR INSPECTION. DEALER CONCLUDED THAT ENGINE HAD NO OIL, ALTHOUGH INTERNAL INDICATORS FAILED TO ADVISE AND SHOWED VEHICLE HAD 17% OIL LIFE REMAINING AND 300 MILES UNTIL SCHEDULED OIL CHANGE. DEALER ADVISED THAT VEHICLE IS KNOWN TO BURN OIL AT A RATE OF 1 QUART OF OIL EVERY 1000 MILES, HOWEVER, THIS WAS NOT CONSISTENT WITH WHEN THE PREVIOUS OIL CHANGE HAD OCCURRED, WHEN ASKED WHY VEHICLE BURNS OIL AT SUCH A RATE, WAS ADVISED IT IS NORMAL AND NOT TO WORRY ABOUT IT. SEVERAL OTHER PEOPLE HAVE COMPLAINED AND REACTION FROM DEALERSHIP VARIED FROM IT WAS NORMAL TO MAY BE AN ISSUE WITH THE ENGINE.

Engine
Filed Mar 4, 20197,620 milesIL

VECHICLE WAS IN MOTION AND VECHICLE COMPLETELY STOPPED AND SHUT OFF IN THE MIDDLE OF THE ROAD. VECHICLE THEN RESTARTED AND DID THE SAME THING A SECOND TIME.

Engine
Filed Mar 1, 201911,000 milesAZ

ABOUT A MONTH AND A HALF AGO I WAS MAKING A UTURN ON A CITY STREET AND THE CAR CHIMED. THE CAR NOW CHIMES EVERY TIME I MAKE ANY TYPE OF TURN. I TOOK IT IN TO THE DEALERSHIP AND THEY ARE SAYING THAT THE ENGINE IS BURNING THE OIL THEREFORE I HAD NO OIL IN MY CAR. THEY TOLD ME I NOW HAVE TO BRING THE CAR IN EVERY 500 MILES TO DO A TEST AND IF THE ENGINE IS STILL BURNING THE OIL THE ENGINE WILL NEED TO BE REPLACED.

Unknown or Other
Filed Mar 1, 201922,100 milesTX

THE AUTOMOBILE SHUTS OFF (WHILE IN MOTION) WHEN IT'S TIME FOR AN OIL CHANGE (AROUND 3000 MILES). IT MOSTLY SHUTS OFF DURING TURNS BUT IT HAS SHUT OFF ON THE HIGHWAY BEFORE. THE OIL LIGHT NEVER COMES ON, THE BATTERY LIGHT DOES ALTHOUGH THERE ISN'T AN ISSUE WITH THE BATTERY. AFTER WAITING A FEW MINUTES, IT'S POSSIBLE TO START THE AUTOMOBLIE AGAIN WITHOUT THE ASSISTANCE OF A BOOST.

Unknown or Other
Filed Feb 26, 2019FL

STATIONARY BATTERY NOT STARTING AFTER SITTING UP A DAY OR TWO

Unknown or Other
Filed Feb 24, 2019100 milesNJ

THE CAR VIBRATES EXCESSIVELY WHEN THE SUNROOF IS OPEN. ONCE YOU ALSO OPEN THE WINDOWS, THE VIBRATION SUBSIDES BUT NEVER GOES COMPLETELY AWAY

Power Train
Filed Feb 24, 20199,000 milesNJ

A WARNING LIGHT "SERVICE SHIFTER" COMES ON WITHOUT WARNING. ALL THE LIGHTS AT THE SHIFTER ILLUMINATE AND WON'T SHUT OFF UNLESS THE CAR IS RE-STARTED

Power Train
Filed Feb 19, 201919,000 milesNY

TL* THE CONTACT OWNS A 2018 JEEP CHEROKEE. WHILE DRIVING 60 MPH OR MORE, THE VEHICLE STALLED AND THE "VEHICLE NOT IN PARK" WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DODGE CHRYSLER JEEP CITY (4395 US-130, BURLINGTON, NJ 08016, (855) 242-0015) WHERE THE CONTACT WAS INFORMED THAT THEY WOULD HAVE TO TEST DRIVE THE VEHICLE IN ORDER TO PERFORM DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000. *DT*JB

Unknown or Other
Filed Feb 18, 20199,688 milesCA

WHILE VEHICLE WAS IN MOTION A 'SERVICE SHIFTER' LIGHT ELIMINATED AND ALL OF THE GEAR LIGHTS WERE ON WHILE THE CAR WAS IN DRIVE. ONCE I STOPPED THE CAR, PARKED, AND TURNED THE ENGINE OFF, I WAITED A FEW MINUTES AND RESTARTED THE CAR, THE LIGHTS WERE GONE. THIS IS THE SECOND TIME IN ONE WEEK THIS HAS HAPPENED.

Power Train
Filed Feb 6, 2019CA

SERVICE SHIFTER MESSAGE KEEPS COMING UP WHICH MAKES THE VEHICLE STUCK IN GEAR AND WON'T SHIFT. ALL DRIVE INDICATOR LIGHTS LIGHT UP AND OR FLASH I HAVE BEEN TO THE DEALERSHIP 3 TIMES NOW FOR THIS ISSUE AND STILL NOT FIXED. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.

Steering
Filed Feb 6, 2019300 milesSC

FRONT END WOBBLE WHEN ACCELERATING FROM LOW SPEEDS.

Electrical System
Filed Feb 6, 20193 milesSC

RADIO CUTS IN AND OUT SINCE THE DAY I BOUGHT THE CAR. DEALERS SAY THEY CANNOT FIND ANYTHING WRONG.

Wheels
Filed Feb 5, 20191,500 milesNY

REAR BRAKES WERE VIBRATING UPON FIRM BRAKING PRESSURE AT SPEED OF 55-60. DEALER REPLACED REAR ROTORS UPON VERIFYING VIBRATION. "NEW REAR ROTORS" HAD SAME VIBRATIONS AND ARE NOW RUSTING AT AREAS OTHER THEN BRAKE SURFACES. PLEASE SEE PHOTOS

Unknown or OtherCrash1 injured
Filed Jan 29, 20198,000 milesSC

I BACKED OUT OF MY GARAGE INTO THE DRIVEWAY AND STOPPED THE CAR TO BRING IN THE RECYCLING BIN. I SHIFTED INTO WHAT I THOUGHT WAS PARK, RELEASED THE BREAK, AND EXITED THE CAR. AFTER I HAD EXITED, THE CAR BEGAN TO MOVE FORWARD TOWARD THE OPEN GARAGE. I ATTEMPTED TO JUMP BACK INTO THE CAR IN ORDER TO STOP IT AND SUSTAINED A SERIOUS HAND INJURY AS THE JEEP'S DOOR SLAMMED INTO THE SIDE OF THE GARAGE AND CLOSED BACK UPON ME. SIMILAR RUNAWAY CAR EVENTS HAVE OCCURRED TO ME IN THIS CAR (WITH LESS DRAMATIC CONSEQUENCES) TWICE PRIOR, BUT NEVER IN 25 YEARS BEFORE I PURCHASED THIS 2018 GRAND CHEROKEE. SOME 2018 JEEPS HAVE BEEN RECALLED FOR FAULTY PARK LOCK RODS, SO MY CONCERN IS THAT THE EVENTS I EXPERIENCED HAVE BEEN DUE TO THE INABILITY TO ACHIEVE PARK. EVEN IF I ERRONEOUSLY PUT THE CAR IN DRIVE, IT SHOULD TYPICALLY HAVE STARTED TO MOVE FORWARD AS SOON AS I RELEASED THE BREAK, ALERTING ME THAT THE CAR WAS IN GEAR. INSTEAD, NOTHING HAPPENED FOR 3 SECONDS - THIS PROVIDED A FALSE SENSE OF SECURITY THAT THE CAR WAS IN PARK AND WORSE, GAVE ME ENOUGH OPPORTUNITY TO EXIT. THIS DELAY CAN BE REPRODUCED WHEN TRANSITIONING FROM REVERSE TO DRIVE. LASTLY, WHEN THE DOOR IN THE GRAND CHEROKEE IS OPENED WHILE THE CAR IS IN GEAR, IT SIMPLY BEEPS ONCE - A VERY MINIMAL AND INADEQUATE ALERT SYSTEM.

Engine
Filed Jan 23, 201921,568 milesSC

IN NOVEMBER CAR COMPLETELY SHUT OFF, HAVING NO STEERING AND HARD BREAKING. TOOK CAR IN FOR THIS ALONG WITH AN OIL CHANGE DEALERSHIP STATED THIS WAS A SOFTWARE UPDATE. THEY PERFORMED THE UPDATE BUT FAILED TO TELL ME ANYTHING ELSE. LAST WEEK CAR DID THE SAME EXACT THING, CALLED DEALERSHIP SPOKE WITH THE SERVICE MANAGER AND HE INFORMED ME THAT CHRYSLER HAD DESIGNED THE CAR TO SHUT OFF WITH NO WARNING LIGHTS AT ALL. THE ISSUE HE SAID WAS THE MOTOR USING OIL AT APPROXIMATELY 21,589 MILES. I EXPRESSED MY CONCERNS WITH HIM AND ALSO CALLED CHRYSLER AND THEY AGAIN TOLD ME THE EXACT THING THAT IT IS NOT SUPPOSE TO GIVE YOU A WARNING IT WAS MADE WHEN THE OIL GETS LOW THE CAR WILL SHUT OFF. MY CONCERNS IS ME OR SOMEONE ELSE IS GOING TO BE SEVERELY HURT OR EVEN KILLED. WHEN I CHECKED THE OIL LEVEL IN MY CAR IT BARELY REACHED THE END OF THE DIP STICK. LUCKILY I WAS ON THE STREET I LIVED ON WHEN THIS TOOK PLACE. I RESEARCHED THE COMPLAINT ON LINE AND THIS HAS BEEN A PROBLEM SINCE 2017.

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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