2017 Jeep Cherokee complaints

My service shifter light stays on almost all the time. The gears PRND are all red lights.

At random times, the vehicle will notify of a "Service Shifter" message that pops up on screen. The lights that indicate which gear the car is in all light up-park, neutral, drive, etc. Every light turns on and the notification shows up on the screen where speedometer is located. This is concerning-it has happened multiple times, if I turn the car off and back on, the notification goes away. However, it always comes back a few hundred miles later. I drive a 2017 Jeep Cherokee, and bought it in 2019 with only 16,000 miles on it. The notification first came up when I hit 20,000 miles and has persisted ever since periodically. If you search "Jeep Cherokee service shifter" you can find NUMEROUS forums where people have reported the same issues. It is clearly an issue that needs to be looked into further. I have already filed a safety problem before, and nothing was done about it. I recommend looking into this issue further, and googling the issue as well-there are far too many people reporting the same problem and there has been no recall to be issued.

The contact's daughter owns a 2017 Jeep Cherokee. The contact stated that on various occasions while his daughter was driving at various speeds, the "shift to park(P) or neutral(N), Press Brake" message was displayed, and the battery warning light was illuminated. Additionally, the vehicle started losing motive power shortly afterwards. The vehicle was able to restart, but the failure persisted. The vehicle was then towed to an independent mechanic however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 86,000.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed and making a left turn, there was an abnormal grinding sound coming from the front of the vehicle. The vehicle lost motive power and stalled. The contact stated that the gear shifter failed to move as needed. The vehicle was taken to an independent mechanic and the contact was informed about NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact mentioned that the rear differential was previously repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 61,000.

While driving and once when shifted into drive the service shifter light and warning has came on and all the lights by the shifter light up. I had to stop and shut the vehicle off and turn it back on. The most recent time I had to shut it off and turn it back on for it to go off

The vehicle at close to the end of the powertrain warranty of 5 year 60,000 miles had the transmission go out. The actual mileage was 55,733. There were no actual dashlights lights prior to the incident. Basically the vehicle would actually go into reverse. The vehicle was then taken to a repair shop for an expensive replacement. The transmission shifter was also needing replacement. Two wheel sensors also were a problem and were in need of repair.

Ever since my transmission repair in October 6, 2022 I have had many lights on my dash and I continued to take it back to the dealer and they couldn't explain why they continued to be on. They were totally confused. The service 4wd light remained on and It was taken into another Jeep Dealer for review and it turns out the PTU assembly and actuator are in need of replacement and it is at a cost of $3500. The transmission and gear shift assembly were just replaced at a cost of $9,000 in October of 2022. Jeep has had many issues with the transmission and PTU assembly. Jeep stated they only have six dealers across the US with these and they can't get them as they are behind on the manufacturing because of all the problems. This should either be covered under the powertrain warranty or a recall process. This has been well documented of the problems.

The contact owns a 2017 Jeep Cherokee. The contact stated that while driving, the vehicle was drifting. While driving approximately 20 MPH, the vehicle jumped. The service shifter warning light was illuminated and was flashing on and off. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was taken to the local dealer where it was diagnosed that the thermostat, service shifter and assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 76,000.

When I shifted vehicle to reverse a message of “service shifter” came on dash screen. No accident resulted but felt unsafe as to what would happen if not serviced. Mechanics that have been contacted has never heard of service shifter message. Have not been able to reproduce message, when started vehicle again message was gone. No other warning lamps, messages or no symptoms.

While pulling into our neighborhood the service parking brake light came on - followed by the parking brake flashing and then the electronic parking brake engaged by itself when we pulled into our driveway and would not release. We consulted a Jeep dealer and after multiple attempts to disengage the EPB it was towed to our local Jeep dealer for repair. We were advised after 2 days that they could not figure out why the EPB would not release and then after 4 days they advised that the EPB module was damaged by water and it would not be covered by warranty or our extended service agreement and the repairs would be $2497. They also said the part needed to perform the repair was on back-order and they had no idea when it would be in and provided an estimate with a delivery date 3 months away.

The contact owns a 2017 Jeep Cherokee. The contact stated that while approaching a stop sign, the contact heard an abnormally loud sound coming from the front of the vehicle. The contact noticed that the vehicle was rolling backwards even while in park and turned off. The contact stated that an unknown software update was performed; however, the failure recurred. There was no warning light prior to the failure. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed of failure with the differential and spline. The contact referenced NHTSA Campaign Number: 20V343000 (Power Train) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,200.

Service shifter warning comes on multiple times while driving

The contact owns a 2017 Jeep Cherokee. The contact stated that while operating the vehicle, the transmission warning light illuminated. The vehicle was towed to the local dealer who replaced the transmission shifter. Later while driving, there was smoke coming from under the hood. The vehicle was taken back to the dealer who diagnosed that the engine was faulty and needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000.

Electric Parking Brake comes on suddenly while driving. When trying to release, after several attempts, it finally disengaged. Parked the car. Got out. Returned to car and Electric Parking Brake would not release. Turned off engine and restarted several times and still would not release. Had to have car towed to dealer. When exiting the tow truck it actually released. Stopped the car, put in park and locked up again. Unable to disengage.

Just bought this jeep used in Nov 2022 a week ago it kept stalling just shutting down on me I could be a stop sign or just driving this is very dangerous someone could run into me. Took it to mechanic was told it was 3quarts low in oil but the oil light doesn’t come on or anything and I’ve only had the car 3 months so they would have checked oil since they do a multi point inspection

The service shifter light keeps coming on. It will also misfire when the start-stop system is used. Sometimes when it misfires it will cause the valves to be out of sink and then the engine runs very rough until it is fixed.

2017 Jeep Cherokee Latitude 3.2L, V6 Service Bulletin Number: 08-054-18 REV. A Dated September 13, 2018 Group-08 Electrical Code tester detected a failure of the service shifter. A warning light would come on with service shifter error. The failure could cause vehicle to stop and not restart, or it could restart after setting for a while. We had purchased an extended warranty, but our dealership it would not cover the service shifter failure under the warranty. We then took the vehicle to a repair shop, and they said both the shifter harness and bezel needed to be replaced. The mechanic said the part number had been changed for the bezel unit, indicating the part design had been changed from the original. Apparently, Chrysler was aware of the problem, but refused to do a recall. In researching our problem, it seems to be an ongoing problem. Thank goodness we had the problem fixed within a couple of weeks. We could have experienced possible harm if the shifter failed and stalled in traffic or on a busy road. We think a class action claim should be brought against Chrysler for not implementing a recall. We should be reimbursed for our repair by Chrysler. The mechanic removed the defective part and we did not save it. He could provide details if requested. Repair cost $277.31.

The automatic transmission shifter transmits a warning to the instrument panel display with the words SERVICE SHIFTER. All of the red shifter console lights light up at once. The vehicle will not engage the PARK safety brake at times after parking the vehicle when the warning is illuminated. While operating the vehicle no other instrument readings are available (speed, mileage, etc). The vehicle has not yet been inspected by a dealer or mechanic and is a continuing problem. This issue first appeared one month ago and there was no other indication of a problem prior to the first occurrence.

W84 Powertrain Software- July 30 2022 Jerry Seiner Casa Grande Dealership technicians inspected and reprogram the PCM and TCM software and closed the recall but 2 months later all the lights on my dashboard came on check engine light service shifter park brake etc. I went back to the dealership and the advisor told me to go to the dealership where I bought it from. I ended up going to Larry Miller Chrysler Jeep Avondale in Arizona. The vehicle was braking on its own while driving high speeds on the highway and while driving I almost crashed. My vehicle was in and out of the dealership many times and the technicians didnt seem to know what was wrong with the vehicle. Almost 6 months after the initial problem it seems its fixed. 01/13/2023 was the last time I had to return because the dashboard lights were turning on after driving the vehicle an estimate of 100 miles.

Service shifter light comes on and all lights light up on shifter. This is a issue that I brought up about 2-3 years ago when I purchased the vehicle. Took it to dealership they replaced a cable and another part I believe. The issue is now happening again. My cruise control on the vehicle also does not always decelerate when it should and will speed up over the amount its set for.

Issue: Burning smell in vehicle. Diagnosis: driver side visor wiring burned, potential fire hazard. Notes: We noticed a burning plastic smell several times in vehicle cabin. I searched around but couldn’t locate the smell. After the third time, the Homelink garage door opener located in the driver’s side sun visor stopped working. Also noted that the vanity mirror lights were not working either. This wiring is not on a fuse. I check the wiring to the visor with a voltmeter and noted 12 bolts to the visor. I removed the passenger visor and plugged it into the driver side. The vanity mirror lights had power and worked. Plugging the driver side visor into the passenger side showed it to not work. Therefore, the issue is the wiring burned inside the visor, breaking the connection. The visor is stitched all around and not easily accessible without cutting and thereby ruining the fabric and appearance of the visor. So wiring is not easily accessible without having to install a new liner.

Leaking a lot of oil to the point I had to refill every week.

The following occurred at approximately 10:40 am: While traveling on our way home from grocery shopping, heading west on G Ave (Kalamazoo County, Michigan, on the north side of WalMart), cruise control was set to 53 mph (55 mph speed zone). Vehicle began to accelerate up to 59 mph, well beyond speed control setting, whereupon I pushed the “Cancel” button. Engine immediately revved up to about 6000 rpm, although drive seemed to disengage (it did not accelerate further), then RPM gradually returned to normal and normal speed control resumed but not under cruise control. We returned home a few minutes later, without incidence.

Every time it rains, water leaks into the rear of the vehicle through the ceiling and cracks on the side. As a result, water is soaking through the ceiling, rear speakers and trunk. This is causing mold and deterioration of all parts below the spare tire and is a safety issue.

When driving my jeep the dashboard will randomly give me a warning to service my shifter and all of the lights on shifter will go red. I have to turn my jeep off and back on for the lights to go back to normal. I have had to replace the power transfer unit due to the 4 wheel drive not working anymore. I took my car into the dealership to the PCM W84 Recall and two weeks later my transmission fluid exploded and the engine was smoking. Had to replace the heat ignition coil and the inlet hose. Paid $2,000 to repair and a week later my check engine light came on and now my car is overheating. Took it to the dealer and they added coolant and said it was an air bubble in the coolant. A couple of days later the issue happened again, took it in two more times and they filled the coolant, but now saying that the cylinder head gasket needs to be replaced which is another $1,700.

Front leather dash has become separated and could potentially cause adverse effects to drivers view. Potentially harmful with airbag deployment. Previous year (2014) same make and model received a recall notice. This issue should be addressed asap.

The vehicle began making a crunching/grinding sound, and lost some traction/control. It then only would go very slowly even though I was pressing the accelerator, and then the RPM meter was revving up and down even after I took my foot completely off the pedal. After turning it off on the side of the road for about 15 minutes, we were able to drive it home with no further issues. The following week when I went to have it inspected (the first time I drove it since), it made it less than 10 miles before it did the same thing and was unable to be moved this time. We towed it in to have it inspected at a jeep dealership and they confirmed it is a PTU/Transmission issue. I have a video of the second incident if needed.

The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.

I have a 2017 Jeep Cherokee and been experiencing service shifter error when all the lights on gear shift lights up in red and this time I was at home and it also flashed oil change on dash board which I just had a recent oil change and this has been an issue off and on and dealership says there is no recall but they have heard of this issue. Not feeling safe to drive vehicle unsure if my car will stop while out. I have an appointment with dealership to see what the issue is. I only have about 72,000 miles on my vehicle.

Power transfer unit went out on it's own while driving car normally. Car was kept in excellent condition with no prior issues. Dealership would not help cover and quoted at $4500 for repair. Extended warranty (https://prestige-warranty.com/) will not cover the cost as they label the PTU as "different" than a normal transfer case that they would cover. So I purchased a Trailhawk rated Jeep Cherokee that has a specially designed PTU to go off-roading that very commonly breaks and goes out, rendering the Trailhawk as a broken RWD SUV. A recall campaign (W48) was issued, but only updated software in 2014-2017 Jeep vehicles to prevent the vehicle from rolling in park AFTER the PTU part is broken. There were NO efforts made to recall and replace the PTU part itself which inevitably breaks in every 2014-2017 Trailhawk vehicle. This is not acceptable.

This past Sunday night, 11/13/22, I experienced a 9-speed transmission failure in my vehicle. The car immediately lost the ability to propel itself, and I was forced to veer onto the shoulder, to narrowly avoid being rear-ended. My car only has 89,440 miles on it. It is currently at a reputable transmission shop, where a diagnosis determined that the transmission experienced a mechanical failure, and would need to be replaced. I was also informed that parts to complete a replacement, are "on national backorder, with no ETA". This leads me to believe that there are a large number of failures, or Chrysler doesn't want to produce new faulty parts, to replace original faulty parts. Additional research unearthed overwhelming evidence of this being an ongoing issue with Chrysler’s 9-speed transmissions, throughout their product line. The car has not been taken to a Chrysler dealership as of yet, as additional towing charges would be incurred. Symptoms of a problem only appeared days prior to the failure, in the form of a few "hard shifts". From that time until the failure was less than 200 miles. The only warning light that appeared was after the transmission failed. I believe Chrysler is knowingly selling a defective product, with no real solution, and should be responsible for all costs associated with replacement, service, and alternate transportation (towing, parts, labor, rental fees, etc.). Chrysler's 9-speed transmissions should all be recalled, to prevent people from being

The service shifter message came on the screen and all the lights on the shifter lit up. The engine would jerk or completely shut off while driving. Speed increased going downhill in cruise control. I brought it in 6 months ago and they said it was almost out of oil and very dirty. So they filled it without changing the filter. The dealer claimed to have updated the computer. Now the service shifter message is coming on again and all the lights come on next to the shifter. They are fixing that today - charging me for replacing the shifter and it taking only 1/2 hour. I think the charge is $500 - $600. They said it would not be covered under the bumper to bumper warranty included when purchasing the vehicle at 88,000 miles less than 1 year ago.

Abs and parking brake keeps initiating while driving my vehicle. Concerned about an accident. I have already had the shifter sensor replaced and still doing the same thing

While driving the vehicle suddenly and unexpectedly stops running without any warning. Engine stops. Car just coasts. PRNDL indicator (D for drive) on instrument cluster flashes instead of a constant D. Then some sort of messages comes up similar to "shift to neutral to start engine". Car will not restart. Car coasts to stop without power and no power steering. Then I need to turn ignition off. I will then cycle locks (locked then unlocked). Then turn on ignition. From here the car attempts to start but it is not an immediate start up like normal. The gauge needles (speedometer and tachometer) both go all the way to the right while the car attempts to restart but this startup takes about 10+ seconds of attempted cranking to finally restart. This is a long clicking sound before restart. This has happened 3-4 times now in the 30 days. Most recently on a main road where I had to coast without power and power steering to the shoulder. I have not yet been to the dealer. Car is out of warranty.

Periodically the light comes on and says "service shifter"?

When accelerating the vehicle has a hard shift every now and then that’s very noticeable. Seems to be slipping or having trouble shifting occasionally when trying to get up to speed.

Getting "Service Shifter" warning light and Jeep doesn't have a resolution for this. I have not been stranded yet or paid for service, but based on what I'm finding, sounds like both are a strong possibility and resolution appears to extremely unlikely!

The lights on gear shift all comes on all at once and the computer says shifter needs servicing I turn the jeep off and turn back on and everything is back to normal

The shifter service light comes on a lot when I am driving and it scares me. I had to get off the road and turn the car off and back on for the light to go off!

I see that the 2014-2016 Jeep Cherokees, were recalled for a SERVICE SHIFTER, my 2017 is now showing the same warning. I seems to me that JEEP has never fixed the problem, and the 2017 should also have the same recall. I have to pay $167.00 for a diagnostic and then what ever the cost of the repair - I am very confused why my jeep does not fall under the recall as it is obvious to me that the issue with the electronic shifter was never fixed!

The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle was displaying a failure with the power transfer unit (PTU). The contact stated that the PTU needed to be replaced and the Service Shifter needed to be repaired. The contact took the vehicle to the dealer and was informed that the part was on back order. The service shifter had been repaired through a software update under recall. The contact stated that the service shifter failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 112,000.

The PTU failed on my 2017 Jeep Cherokee Limited. The SVC 4WD warning light came on my vehicle and the 4x4 system is not working. I took the vehicle to my local Jeep dealership. The Jeep dealership performed a diagnostic and inspection of the vehicle and determined that the vehicle has a bad PTU and needs to be replaced. The dealership gave me a quote of $2,800 to replace the bad PTU. The dealership informed me that it wasn’t covered under warranty and there is no recall on my vehicle. I did not get the PTU replaced. When I did a Google search I found there is an extremely large number of Jeep Cherokee owners with bad PTUs without a recall. Apparently Jeep did recall some 2014 - 2017 Cherokees, but the recall is VIN specific. There is clearly an issue with the Jeep Cherokee PTUs. This is unacceptable!

Gear shifter errors and brings up "Service Shifter." Vehicle has to be completely shut off to clear error. Whewn the notificaion appears vehicle chages gears roughly and doesnt initiate park. Error has happend on highways, city street, or whenever the vehicle is placed into drive. It had only happend a couple times until receintly where its becomming more frequent, every other day as of now.. Dealer was unable to replicate the error, its to sporadic, and a OBDII reader shows nothing. I have pictures from a couple of the most recent times

Service shifter warning continuous for 12 months. Recalled on the 2017 Grand Cherokee but this is am issue with the Cherokee latitude. This is a very serious safety issue & needs recalled for more vehicles!

Vehicle gives “service shifter” notification and all lights on shifter become illuminated on shifter.

Weather condition was partly overcast, roads were dry, temperature was in the mid 80s F. 1.) I was stopped at a stop light with my foot on the brake and vehicle was in neutral. When I shifted into gear, without taking my foot off of the brake, the alarm telling me to put my foot on the brake before shifting into gear went off. The brake system felt normal, correct foot pressure and in the mostly up position. I shifted into park, still keeping my foot on the brake. The warning alarm went off so I shifted into gear and proceeded. 2.) I reached a speed of 30mph. When I came to my turn, 1500 feet from where the stop light was, I stepped on the brake. The brake pedal had pressure for about a second then the pedal went soft and all the way to the floor. The brakes were in a complete failure at this moment. 3.) Instead of turning I continued straight and shifted into manual gear, downshifting to slow the vehicle. I also activated my emergency lights. 4.) When I reached a speed of 5 mph I pulled over to the side of the road and activated the emergency brake. My vehicle skidded and then stopped.

Vehicle turns on but will not start. Changed battery and spark plugs

Parking brake actuator and Parking Brake Module--WATER SOAKED Car was towed to dealer as it was inoperable due to the parking brake being locked in position and I was unable to release. The Mechanic replaced left side parking brake actuator as it was locked up. He then found it still didn't work and found the parking brake module water soaked underneath the spare tire and trim. He also had to replace the park brake switch. He did not know what caused it and I'm terrified that this issue is going to happen again and causing me danger while driving this vehicle.

We first noticed the "svc fwd'' warning light. Intermittently at first and going off after driving a mile or so. We were first told it was probably a wiring problem, possibly a worn and exposed connector or a bad fuse but neither was found. Only after the ''svc fwd'' light started to remain on, did we have a diagnostic run and then were told the PTU had gone out and that this is a known common problem with Jeep Cherokee's 2014 - 2017.In fact, so bad a problem, it warranted a recall. Thousands of jeeps are having this problem but the recall is VIN specific. Ours is a 2017 and is NOT on the recall although it is now dangerous to drive. We are essentially paying for a vehicle we cannot drive and have been waiting over 5 weeks now for a replacement PTU. Even so, some of the replacement PTU's are ,themselves being recalled for being faulty. Our warranty has run out. The mileage is now just over 60,000 and now we feel we are being pushed to cover the cost even though this is a known faulty part.

My Power Transfer Unit is bad on my 2017 Jeep Cherokee. My light came on that says service 4WD. I took it to the Jeep Dealer who states that my Jeep showed a code c14a7-97 and it said my PTU is bad.