SERVICE SHIFTER MESSAGE KEEPS APPEARING, AND SOLID RED LIGHTS STAY ON THE SHIFTER DISPLAY PRND WHEN I TURN THE CAR OFF IT DISAPPEARS BUT RETURNS IN LESS THAN 2 MILES DOWN THE ROAD. THE SHIFTING IS ROUGH AND JUMPY. HAD CAR LESS THAN 1 WEEK.
2016 Jeep Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2016 record →
WE OWN A 2016 JEEP CHEROKEE. LAST NIGHT MY WIFE WAS STRANDED WITH A FLAT ALONG A BUSY HIGHWAY. SHE ATTEMPTED TO CHANGE THE TIRE BUT COULD NOT GET THE LUG NUTS OFF. I DROVE TO THE SITE AND YES EVERY LUG NUT ON THIS VEHICLE ARE SWELLED AND WILL NOT BUDGE EVEN WITH IMPACT WRENCH. THE ISSUE I HAVE IS THIS IS A KNOWN PROBLEM AND PEOPLE ARE TALKING ABOUT IT ALL OVER THE INTERNET. YET JEEP REFUSES TO ADMIT THE ISSUE OR EVEN WARN IT'S CUSTOMERS TO CHECK THIS IN CASE YOU GET A FLAT. MY WIFE IS NOW SCARED TO DRIVE THIS VEHICLE ANYWHERE. I GET MY OIL CHANGED AT A JEEP DEALERSHIP. YOU THINK THEY COULD WARN THEIR CUSTOMERS ABOUT THIS ISSUE? YOU THINK THEY WOULD CHECK FOR THIS ISSUE WHEN WE BRING THE VEHICLE IN FOR SERVICE AT AN AUTHORIZED JEEP DEALERSHIP? WHY DID I HAVE TO LEARN OF THIS ISSUE AFTER THE FACT. WHY DID I HAVE TO LEARN OF THIS ISSUE ON THE INTERNET?
2016 JEEP CHEROKEE SPORT WITH ONLY 11850 MILES BEGAN JERKING AND STALLING WHILE DRIVING SLOWLY... FINALLY IT STALLED COMPLETELY AND THE LOW OIL INDICATOR SHOWED. I THEN DISCOVERED THE 2.4L TIGERSHARK ENGINE WAS DOWN OVER 2 QTS. THERE WAS NO PRIOR LOW OIL INDICATION. I IMMEDIATELY CHANGED THE OIL AND FILTER FOR THE THIRD TIME SINCE 2016 WHEN NEW. THE VEHICLE STOPPED ON A COUNTY ROAD.
MY JEEP WAS LOOKED AT UNDER THE W20 RECALL, IT FIXED THE CHECK ENGINE LIGHT, BUT LATER CAME BACK UP. I'M NOT SURE IF THE RECALL WAS PART OF THE CHECK ENGINE LIGHT, BUT I'VE TRIED TO RESET IT, AND THAT IS NOT WORKING. I DON'T FEEL THE CHECK ENGINE LIGHT WAS FIXED. IS THERE ANYTHING YOU CAN DO? SHOULD I BRING MY JEEP TO A JEEP DEALER??
TRANSMISSION JERKS. PARKING BRAKE COMES ON AUTOMATICALLY
I WAS DRIVING MY 2016 JEEP CHEROKEE SPORT AND WHEN I GOT TO MY FRIENDS GATED ENTRANCE. I PUT THE CAR IN PARK SO I COULD ENTER THE GATE CODE ON TO THE KEY PAD. WHEN I WENT TO PUT THE CAR BACK INTO DRIVE- THE EMERGENCY BRAKE WENT ON BY ITSELF AND WOULD NOT RELEASE. THE CAR WOULD NOT GO IN TO ANY GEAR SO I COULDN'T PUT IT IN NEUTRAL TO PUSH IT OUT OF THE WAY FOR RESIDENTS TRYING TO ENTER. I HAD TO CALL FOR A TOW TRUCK AND WAIT AN HOUR DIRECTING TRAFFIC... HAD IT TOWED TO MY NEIGHBORHOOD BECAUSE DEALERSHIP WAS CLOSED. NEXT MORNING HAD IT TOWED TO CHRYSLER, DODGE, JEEP IN BUFORD, GA.
I HAD MY CAR TOWED ON THE MORNING OF FEB. 20TH FROM MY HOME TO THE MALL OF GA CHRYSLER, DODGE AND JEEP IN BUFORD, GEORGIA. THE SERVICE DEPARTMENT SAID THAT IT WAS THE BRAKING SYSTEM AND IT WOULD COST ABOUT $860.00 TO FIX. PART WOULDN'T BE IN UNTIL MARCH 3RD. OK, THEN GET A CALL SAYING THAT OIL GOT IN THE BOOSTER PUMP AND THEY HAD TO REPLACE THE VACUUM PUMP ALSO AND THIS IS GOING TO COST AN ADDITIONAL $1,200.00. TOLD THEM TO GO AHEAD WITH REPAIRS. THEY WOULD ONLY CREDIT ME FOR 2 DAYS OF A RENTAL CAR AND I HAD TO PAY $350.00 OUT OF POCKET TO HAVE TRANSPORTATION WHILE MY CAR IS IN THEIR SERVICE DEPT WHERE I PURCHASED THIS CAR BRAND NEW OFF THEIR LOT. GOT CAR BACK MARCH 5TH 2021. ON MARCH 7TH THE CHECK ENGINE LIGHT CAME ON AND THE BRAKES MADE A LOUD POPPING SOUND, STEERING IS VERY TIGHT AND NOT COMFORTABLE DRIVING. DO NOT FEEL SAFE IN THIS VEHICLE AT ALL. I CALLED MON. MORN AND NO CALL BACK YET.
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING FOR APPROXIMATELY 5 MILES BETWEEN 35-40 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE MADE AN AUDIBLE DINGING SOUND WITH A MESSAGE DISPLAYED TO TURN-OFF THE VEHICLE. THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT AFTER APPROXIMATELY 20-30 MINUTES THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
MY 2016 JEEP CHEROKEE LIMITED HAS A PARKING BRAKE ISSUE. MY PARKING BRAKE WILL NOT DISENGAGE, THE CAR WILL NOT MOVE FORWARD OR BACK, THE LIGHT REMAINS LIT UP ON THE DASHBOARD. MY JEEP IS INOPERABLE DUE TO THIS ISSUE. I WAS STOPPED AT A LIGHT IN TRAFFIC AND MY CAR REFUSED TO MOVE AT ALL. IT FINALLY MOVED OUT OF PARK IN 30 MINUTES. THE NEXT DAY MY CAR DID THE SAME THING AGAIN WHILE I WAS TRYING TO BACK OUT OF A PARKING SPACE AT THE STORE. IT HAD TO BE TOWED TO A JEEP DEALERSHIP. THESE TWO INCIDENTS CAUSED ME TO BE STUCK DANGEROUSLY IN TRAFFIC AT A STREET LIGHT, AND THEN AGAIN AT THE GROCERY STORE IN THE PARKING LOT. AS OF NOW I AM WITHOUT MY CAR, BEING TOLD WATER GOT IN THE ELECTRONIC PARKING BRAKE MODULE. I AM TOLD IT ALSO REQUIRES A ELECTRONIC PARK BRAKE SWITCH NOW TOO. MY CAR HAS42504 ACTUAL MILES ON IT CURRENTLY. I BOUT IT WITH 42098 MILES ON IT ON JUNE 25TH 2020.
MY JEEP SHUTS OFF WHEN IN MOTION. LAST NOVEMBER I WAS ON A HIGHWAY WITH MY TODDLER IN THE BACKSEAT WHEN IT SUDDENLY SHUT OFF. I TOOK IT TO THE DEALER AND THEY SAID IT NEEDED AN "UPDATE" ON THE TRANSMISSION. NOW IT IS A FEW MONTHS LATER AND AGAIN TODAY IT SUDDENLY TURNED OFF WHEN I WAS ABOUT TO GET ON THE HIGHWAY. I CALLED THE DEALER AND THEY SAID THERE IS A RECALL ON THE PCM THAT MAYBE COULD BE CAUSING IT TO SHUT OFF. THEY CANNOT EVEN GIVE YOU A QUICK APPOINTMENT AND EXPECT ME TO DRIVE THE CAR AS IT IS, COMPLETELY UNSAFE AND ALMOST CAUSING FULL COLLISION ON TWO OCCASIONS. HOW CAN NOBODY CARE THAT THIS IS COMPLETELY UNSAFE AND COULD CAUSE DEATH IN A COLLISION WHEN THE VEHICLE IS IN MOTION? THEY JUST KEEP SAYING THEY UNDERSTAND BUT THAT IT JUST NEEDS AN UPDATE AND FOR ME TO JUST WAIT A WEEK OR MORE UNTIL THEIR NEXT APPOINTMENT. THEY SAY I SHOULD HAVE BEEN NOTIFIED BY MAIL OF ANY RECALL OR UPDATE BUT I HAVE NEVER RECEIVED ANY NOTICE OF ANYTHING.
CAR SHUT OFF WITHOUT ANY WARNING WHILE PULLING INTO PARKING LOT AND MAKING RIGHT TURN.
SERVICE SHIFTER WARNING KEEPS POPPING UP. ONCE I TURN THE CAR OFF IT GOES AWAY FOR A FEW THOUSAND MILES THEN POPS BACK UP. DEALERSHIP SAYS THEY ARE UNSURE WHY THIS WOULD COME ON. IT HAS HAPPENED MULTIPLE TIMES OVER THE PAST 4 YEARS OF US GETTING IT BRAND NEW. TODAY WAS THE MOST RECENT & WHEN I DECIDED TO GOOGLE IT & SEEN WHERE YOU CAN PUT IN INTO THIS SITE.
PURCHASED 75,000 MILE WARRANTY WITH TOB. AROUND 30,000 MOTOR REPLACED. OIL CONSUMPTION. NC. HAD IT AT MIDAS AT 67,584 MILES BECAUSE OF UNUSUAL NOISES IN THE FRONT END. WAS DETERMINED TO BE THE DRIVETRAIN. ADVISED ME TO CHECK WITH TOM O'BRIEN CHRYSLER, DODGE, JEEP RAM IN GREENWOOD INDIANA THAT IT MIGHT BE UNDER WARRANTY. HAD IT THERE TWICE, MIDAS GREENWOOD TWICE AND FLETCHER CHRYSLER, DODGE, JEEP RAM IN FRANKLIN INDIANA TWICE. EACH MADE REPAIRS TO IT COSTING ME $595 TOTAL IN OUT-OF-POCKET DEDUCTIBLES. BILLING TO WARRANTY COMPANY: MIDAS $1933.57, FLETCHER $618 AND TOB $2267 WHICH IS "THE MECHANIC" (MECHANICAL REPAIR SERVICE CONTRACT) TEL # 800-621-2130. CONTRACT # GW227456. THE VEHICLE HAD THESE ISSUES OF UNUSUAL NOISES ON ROUGH PAVEMENT, WANDERING WHEN TAKING OFF FROM STOP GOING THRU SHIFTING GEARS MOVING FROM RIGHT TO LEFT THEN BACK TO STRAIGHT THEN GOING BACK TO THE RIGHT EVERY TIME ON SHIFTING. AT 75,000 MILES THE WARRANTY RAN OUT AND UP TO THAT TIME "NONE" OF THE COMPANIES FIGURED IT OUT NOR FIXED IT. WE WERE TOLD THAT THE LEMON LAW DIDN'T APPLY. SO NOW AT 80194 MILES IT'S SO BAD THAT IT'S UNTRUSTWORTHY AND IT'S GETTING WORSE BY THE DAY. I CAN'T FIND ANYBODY TO FIX IT ESPECIALLY NOW THAT THE WARRANTY IS OUT AND THE ONLY PLACE THAT WE CAN TRADE IT IS BACK AT TOB WHICH WE WILL NEVER BUY ANOTHER PRODUCT FROM THEM. I HAVE ALL THE RECEIPTS FOR ALL REPAIRS MADE THAT DID NOT FIX IT. SO WE ARE STUCK. CAN'T FIX IT NOR TRADE AND GET A GOOD PRICE FOR IT.
WITHIN 7 MONTHS OF BUYING THIS CAR FROM A DEALERSHIP, THE 4WD SAYS UNAVAILABLE, THE WIPER SPRAYER BROKE WHILE I WAS DRIVING AND I HAD TO PULL OVER BECAUSE I COULDN'T SPRAY MY WINDOW ON A SNOW-MELTING, MESSY DAY. THEN THE DRIVER'S SIDE WIPER BROKE WHILE DRIVING IN TORRENT RAINS WHERE I ALMOST GOT RUN OVER BY A SEMI-TRUCK ON THE HIGHWAY FOR HAVING TO PULL OVER. THE MUD FLAPS CONTINUE TO RIP CAUSING MUD AND ICE TO BUILD UP BEHIND THE TIRES. IN 15-BELOW WEATHER, I WENT TO START MY CAR TO GO TO WORK AND WHEN I TURNED THE HEAT HIGHER THAN 4 (OUT OF 7), IT MADE A LOUD, VIBRATING SOUND UNTIL I TURNED IT BACK DOWN, SO I WAS VERY COLD ALL THE WAY TO WORK. THE NEXT DAY IT WORKED FINE. THE DAY AFTER THAT, I WENT OUT TO START MY CAR AGAIN TO GO TO WORK, IT WAS 15-BELOW STILL, AND I HAD NO HEATER BLOWER AT ALL. I HAD NO HEAT. I COULD NOT DRIVE DUE TO THAT, HAD TO HAVE MY CAR TOWED TO A SHOP, AND ENDED UP CALLING IN SICK AT WORK, WHICH JEOPARDIZED MY BRAND NEW EMPLOYEE STATUS.
I WAS HOME FROM A SHORT TRIP TO THE STORE WHEN THE "SERVICE SHIFTER" WARNING APPEARED ON THE DASH. WHEN I ARRIVED HOME THE VEHICLE WOULD NOT SHIFT INTO PARK AND SHIFTER WILL NOT GO PAST NEUTRAL. KEY WILL NOT RELEASE AND IS STUCK IN THE ON POSITION WITH NO WAY TO REMOVE OR TURN OFF IGNITION. VEHICLE IS IMMOVABLE AND IS A ROLL OFF HAZARD DUE TO BEING UNABLE TO PLACE TRANSMISSION IN PARK.
TL* THE CONTACT OWNED 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING 35 MPH AND APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS DEPRESSED HOWEVER IT FAILED TO STOP THE VEHICLE AS SHE REAR ENDED TWO VEHICLES. THE FRONT DRIVER'S SIDE STEERING WHEEL AND KNEE AIR BAGS DEPLOYED AS A WELL AS THE FRONT PASSENGER SIDE AIR BAG. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT SUSTAINED INJURIES TO HER LEGS AND CHEST, SHE ALSO HAD WHIPLASH AND A VERY BAD MIGRAINE. THE CONTACT STATED THE OCCUPANT IN THE OTHER VEHICLE HAD SUSTAINED WHIPLASH. EMERGENCY OFFICIALS WERE ALERTED. THE CONTACT STATED SHE REFUSED TO GO TO THE EMERGENCY ROOM DUE TO COVID-19. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN UNIDENTIFIED SALVAGE YARD WHERE IT WAS DEEMED A TOTAL LOSS. THE LOCAL DEALER (MAK HAIK FORD 10333 KATY FWY, HOUSTON, TX 77024) WAS NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE FAILURE MILEAGE WAS APPROXIMATELY 80,000.*DT*JB*DT*JB
IN MOTION ON A CITY STREET GOING 35 MPH THE ENGINE SHUTS OFF; STEERING AND BRAKING BECOME DISABLED AND CAR COSTS INTO TRAFFIC. NO WARNING LIGHTS OR DASH BOARD SYMBOLS TURNED EVER ON. VEHICLE HAS TO BE TOWED TO A SHOP TO HAVE THE OIL CHANGED/REPLACED AFTER ONLY 200 MILES SINCE LAST OIL CHANGE. ENGINE BURNS OIL (NOT LEAKING) AT A HIGH RATE. OIL NEEDS TO BE CHECKED WEEKLY AND REPLACED ON A 2-3 MONTH SCHEDULE. ONLY 35,000 MILES ON THE CAR.
VEHICLE WAS DRIVING ON THE HIGH WAY, 70MPH, FOR 20 MINS, EXITED THE HIGHWAY TO 40 MPH AND ENGINE BEGAN MAKING A RATTLING SOUND, SHAKING, BACKFIRING, AND ACCELERATION BECAME DIFFICULT, LOSS OF HORSE POWER. DROVE TO NEAREST PARKING LOT. CONTINUES TO MISFIRE WHILE IN NEUTRAL AND AT IDLE. TURNED OFF THE ENGINE FOR 5 MINS. RESTARTED THE CAR AND THE ENGINE LIGHT CAME ON. CAR CONTINUED TO MAKE NOISES, BACK FIRE AND IDLE POORLY. TOWED TO A SHOP. CODES WERE IDENTIFIED IN CYLINDER #3 SPARK PLUGS WERE CHECKED TO BE FINE, COILS WERE CHECKED TO BE FINE, AND CYLINDER #3 CONTINUED TO SO ERROR CODES. CAR WAS LEFT TO HAVE FUEL PUMP INJECTOR CHECKED. THE FUEL INJECTOR WAS NOT AFFECTED. CYLINDER #3 WAS FOUND TO HAVE NO PRESSURE AND NOT OPERATING. THE VEHICLE HAS BEEN "BURNING" OIL, AND NEEDED TO HAVE OIL CHECKED ON A WEEKLY BASIS, OIL CHANGED ON A BY MONTHLY SCHEDULE AND IF IT WAS EVER CLOSE TO MEASURING LOW ON THE DIPSTICK THE AUTOMATIC ENGINE SHUTDOWN WOULD DISABLE THE VEHICLE WHILE IT WAS IN MOTION. THE CAR IS UNDRIVEABLE AND NOW THE FEAR IS THAT THE "BURNING" OF THE OIL HAS DAMAGED THE ENGINE CYLINDER BEYOND REPAIR. WE'VE BEEN ADVISED TO REPLACE THE ENGINE FOR A COST OF $12,500 AT ONLY 35,000 MILES.
MY FOUR WHEEL DRIVE WENT OUT IN VEHICLE DURING WINTER WHICH MAKE IT UNDRIVALE IN WISCONSIN WINTERS. IN ADDITION, WHEN I HAVE THE CRUISE CONTROL ON, THE VEHICLE POWERS UP WHEN GOING DOWN HILL. THIS HAPPENS CONSISTENTLY UNTIL I TAKE OFF THE CRUISE CONTROL
CAR SHUTS OFF MID-DRIVE / MID-TURN WHILE IN MOTION WITHOUT WARNING. NO LIGHTS ARE ILLUMINATED IN THE DASH CLUSTER AFTER OR DURING. NO EXPLANATION WHY.
SEVERAL DASHBOARD WARNING LIGHTS LIT UP AT THE SAME TIME (WITH ALARMS SOUNDING CONTINUOUSLY): CHECK ENGINE; PARKING BRAKE; SERVICE AIRBAG SYSTEM, TRACTION CONTROL OFF, SEATBELT WARNING GEAR INDICATOR LIGHTS WERE ALL ON AT THE SAME TIME: P, R, N. D AND THE MANUAL SHIFT +/- INDICATOR (ALL LIT RED) THE TRANSMISSION WOULD NOT SHIFT (OUT OF WHAT FELT LIKE 3RD GEAR) WHILE DRIVING DOWN THE FREEWAY. A FEW TIMES, THE TRANSMISSION WOULD NOT SHIFT OUT OF NEUTRAL, AND I COULD NOT GET THE CAR TO MOVE (AFTER COMING TO A STOP) ON THE OFF RAMP AND ON THE SIDE STREETS. KEY FOB WOULD NOT LOCK OR UNLOCK THE DOORS OR SET THE ALARM
I HAVE A 2016 JEEP CHEROKEE. THE "SERVICE SHIFTER" WARNING COMES ON EVERY TIME THE VEHICLE IS TURNED ON. THE LIGHT INDICATORS ON THE THE GEAR SHIFTER NO LONGER COME ON. THE DASHBOARD IS LOCKED WITH THE "SERVICE SHIFTER" MESSAGE. IT HAS BEEN RECURRING FOR THE PAST MONTH. MECHANICS DO NOT KNOW WHAT THE ISSUE IS.*DT*JB
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED WHILE DRIVING DURING NIGHT TIME, WHEN MAKING A LEFT OR RIGHT TURN, THE HEADLIGHTS INDEPENDENTLY TURNED OFF. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER MALL OF GEORGIA CHRYSLER DODGE JEEP (4345 BUFORD DR, BUFORD, GA 30518, (770)945-0839) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30.
VEHICLE WAS IN MOTION AT ABOUT 25-30 MPH WHEN THE VEHICLE SHUT OFF COMPLETELY, ENGINE WAS NOT GOING AND POWER STEERING, BRAKES, AND ALL ELECTRONICS WOULD NOT WORK UNTIL THE CAR COASTED INTO A PARKING LOT. THE CAR WAS PUT IN PARK AND THEN TURNED BACK ON AS NORMAL. INCIDENT HAS HAPPENED FOUR TIMES NOW AT SPEEDS OF 45MPH , 20MPH, 25MPH, AND 10MPH.
MY CAR WILL JUST DIE WHILE I AM OPERATING IT. THEN IT WILL TURN RIGHT BACK ON, AND DRIVE FINE. IT GOES INTO A GHOST MODE, POWER STEERING STILL WORKS.
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT A LOW RATE OF SPEED, THE VEHICLE SHUT-OFF UPON MAKING A RIGHT TURN WITH THE BATTERY WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE BEGAN TO MAKE AN ABNORMAL NOISE AFTER MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. UPON RESTART OF THE VEHICLE, THE VEHICLE RESUMED NORMAL OPERATION. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
ON 01/16/2021 I WAS DRIVING THE JEEP AT HIGHWAY SPEEDS WHEN SUDDENLY THE TRANSMISSION WOULD NOT SHIFT FROM 4TH TO 5TH AND MY ACCELERATOR PEDDLE WAS UNRESPONSIVE. UPON GETTING HOME I PULLED THE OBD AND RECEIVED CODE P0887 WHICH WAS ASSOCIATED WITH A RECALL FOR THIS VEHICLE AND THE RECALL OUTLINED THE SYMPTOMS I WAS HAVING TO A T. UPON CALLING JEEP AFTER READING THE RECALL I LEARNED THIS VIN WAS NOT RECALLED EVEN THOUGH THE SYMPTOMS FOR THE RECALL WERE THE SAME WE WERE EXPERIENCING. AFTER READING ABOUT THIS ONLINE I THINK THIS IS A WIDER RECALL THAT NEEDS TO HAPPEN BECAUSE SINCE THE RECALL AND SERVICE BULLETIN RELEASE DATE IN JUNE 2018 THERE HAS BEEN MULTIPLE REPORTS OF THIS EXACT SAME PROBLEM. I HAVE ATTACHED MY DIAGNOSTIC SCAN SO YOU CAN SEE THE FREEZE FRAME AND CODE BEING THROWN ON THE VEHICLE. THAT BEING SAID THIS CAR IS UNDRIVEABLE RIGHT NOW THROUGH NO FAULT OF OUR OWN AS ALL MAINTENANCE IS UP TO DATE. JEEP WANTS TO CHARGE US $75 FOR THE RE-FLASH PROCEDURE AND I REALIZE I MAY NOT GET OUT OF PAYING THAT BUT I WANTED TO BE SURE YOU GUYS KNEW THAT THE RECALL THAT WAS SUPPOSED TO COVER THESE YEARS OF JEEPS FAILED TO DO SO FULLY AND SHOULD BE REEXAMINED. THANKS
1. THE NEW BATTERY WAS COMPLETELY DEAD ON MY 2016 JEEP CHEROKEE LATITUDE AND BOUGHT A NEW BATTERY ON MAY 28, 2020 AND ON 1-17-21 THE NEW BATTERY IS COMPLETELY DEAD. 2. WHEN BACKING OUT OF THE DRIVE WAY THE EMERGENCY BRAKE COMES ON AND BRAKES THE CAR, I DISENGAGED THE BRAKE AND CONTINUED OUT OF DRIVE WAY AND WILL DO IT AGAIN. THIS HAS HAPPENED ON 3 OCCASIONS.
GEAR SHIFT ERROR LIGHTS! WHILE DRIVING ALL THE SERVICE SHIFTER LIGHTS CAME ON. PULLED OVER TO SHUT OFF THE CAR AND THE LIGHTS WENT OFF. WHEN I PICKED UP TO SPEED THE LIGHTS CAME BACK. THE CAR SHUTS OFF WHEN TURNING AND STARTED JERKING WITH TAKE OFF. ONCE THE POWER SHUTS OFF THE CAR DIDN'T WANT TO START AND TURNED OVER UNTIL IT CAUGHT ON. I DRIVE AROUND A LARGE CITY WITH LOTS OF HIGHWAYS FOR A LIVING AND I AM AFRAID THE CAR MAY LOSS POWER IN TRAFFIC! THIS ISSUE HAS BEEN HAPPENING SINCE SUMMER 2020
ENGINE CUTS OUT WITH NO WARNING WHEN VEHICLE IN MOTION. IMMEDIATE LOSS OF STEERING, BREAKING, AND POWER. VEHICLE WAS TRAVELLING AT 10-15 MPH FOLLOWING ROAD TO THE RIGHT ON A RISE. IMMEDIATE RISK OF COLLISION FROM FOLLOWING CARS.
ENGINE SHUTS OFF WITH NO WARNING! APPARENTLY WHEN OIL IS LOW, ENGINE IS BUILT TO SHUT OFF AS A SAFETY FEATURE! NO OIL LIGHT INDICATOR COMES ON. THIS HAPPENS IN THE MIDDLE OF DRIVING VEHICLE WITH NO WARNING. CHECKED THE FORUMS ONLINE AND MANY PEOPLE COMPLAINING OF SAME ISSUE. THESE VEHICLES (MINE INCLUDED) ARE BURNING OIL LIKE CRAZY! ISSUE HAS BEEN OCCURRING SINCE VEHICLE HAD 60K MILES ON IT. WILL BURN THROUGH 5 QUARTS OF OIL IN 3K MILES OR LESS AND THEN VEHICLE WILL SHUT OFF BECAUSE OF NO OIL!
AS I AM DRIVING ALONG, THE CONSOLE ABOVE THE STEERING WHEEL TELLS ME THAT I NEED TO 'SERVICE SHIFTER'. I TURN THE CAR OFF AND BACK ON, THEN IT REPEATS. THE DEALERSHIP TELLS ME THAT THEY ARE NOT SURE WHY IT IS DOING THIS.
THE 'SERVICE SHIFTER' ALERT IS ON, I HAVE A 2016 JEEP CHEROKEE WITH 21000 MILES. I HAVE DONE SOME INVESTIGATING AND IT LOOKS LIKE THIS IS A MAJOR PROBLEM FOR MANY JEEP'S, YET IS NOT A RECALL.
EIGHT TIMES NOW MY 2016 JEEP CHEROKEE WILL JUST QUIT. DEALERSHIP KEEPS MAKING ME CHECK MY OIL MYSELF. I AM 3000 MILES BEFORE A SCHEDULED OIL CHANGE AND THE VEHICLE HAS JUST STOPPED RUNNING WHILE DRIVING 50 MPH AGAIN. THIS IS VERY DANGEROUS . I LIVE IN A RURAL AREA WHERE THE SPEED LIMIT IS 55 ON ALMOST ALL ROADS. I WAS ALMOST HIT BY A SEMI WAITING FOR A TOW. I GOT HOME AND AGAIN MY OIL IS LOW. MY CAR IS NOT LEAKING OIL. AGAIN I WILL HAVE TO TOW TO DEALER FOR THEM TO PUT OIL IN AND DO NOTHING TO FIX THIS OIL CONSUMPTION PROBLEM. THE VEHICLE IS IN FULL MOTION. DASHBOARD GIVES A WARNING TO PUT CAR IN GEAR WHILE DRIVING. WHEN IT IS IN GEAR
I KEEP HAVING 'SERVICE SHIFTER' POP UP WHERE THE SPEEDOMETER IS. IT ORIGINALLY POPPED UP ABOUT 3 MONTHS AFTER I PURCHASED THE VEHICLE. IT POPS UP AT RANDOM TIMES WHILE THE VEHICLE IS MOVING. I HAVE TAKEN THE VEHICLE IN 3 TIMES TO HAVE IT LOOKED AT. THE FIRST TIME THEY REPLACED A WIRING HARNESS. THE SECOND TIME THEY SAID NOTHING IS WRONG. AND THE THIRD TIME THEY CLEANED A CONNECTOR. AFTER ALL THREE TIMES I TOOK THE VEHICLE IN THE CAR WAS FINE FOR ABOUT A MONTH, THEN THE MESSAGE CAME BACK.
THE 'SERVICE SHIFTER ' ICON WAS ILLUMINATED AS WELL AS THE GEAR SELECTOR INDICATOR LIGHTS. THIS IS THE SECOND TIME THIS HAS HAPPENED. AFTER REVIEWING WEB SITES THIS IS AN INHERENT PROBLEM WITH THE JEEP CHEROKEES.
VEHICLE ENGAGES EMERGENCY BREAK AND SERVICE TRANSMISSION WHILE IN MOTION'REDUCING THE SPEED TO 0. IT FORCES A RESTART AND ONCE THE RESTART IS DONE VEHICLE WILL MAKE ABRUPT SOUNDS WHILE SHIFTING GEARS. STEERING WILL BECOME STIFF AND VEHICLE WILL DO THIS ON REGULAR STREET ROAD OR HIGHWAY MAKING IT DANGEROUS. ONCE VEHICLE IS RESTARTED A FEW TIMES SENSORS CLEAR OUT. IT'S BECOME UNSAFE TO DRIVE.
I BROUGHT MY VEHICLE TO THE DEALERSHIP BACK IN NOVEMBER AND THEY DIAGNOSED IT AS THE POWER TRANSFER UNIT FAILURE. THERE WAS A RECALL BUT THEY SAID MY VIN DID NOT FALL UNDER IT. I HAD THEM ORDER THE PART AND THEY KEEP GIVING ME NEW ETA'S ON THE PART. AS OF TODAY THEY HAVE INFORMED ME THAT THERE IS SUCH A DEMAND FOR THIS PART THEY HAVE GIVEN ME A NEW ETA OF FEBRUARY 4TH 2021. THE DEALER ACKNOWLEDGES THAT THIS IS A KNOWN ISSUE SO WHY ISN'T MY VEHICLE COVERED. NOW I WILL NEED TO RENT A CAR FOR AT LEAST A MONTH AND A HALF IF THERE ETA IS CORRECT WHICH IT HASN'T BEEN THE LAST 5 TIMES. I BELIEVE THIS SHOULD BE A RECALL AS THEY CAN'T MAKE THIS PART FAST ENOUGH FOR THE DEMAND. I PREVIOUSLY PUT THIS CLAIM IN BUT HAVE NOT GOTTEN ANY RESPONSE. I BELIEVE THIS IS A MAJOR ISSUE POSSIBLY NOT BEING REPORTED BY CUSTOMERS WHO DO NOT HAVE TO ABSORB THE COST.
SERVICE SHIFTER WARNING LIGHT HAS POPPED UP ON MY JEEP TWICE NOW.
CAR SHUT DOWN IN MIDDLE OF ROAD, HAPPENED FEW MORE TIMES, CAR IS CONSUMING GAS IN LESS THEN 700 MILES, MECH SAYS ITS A ENGINE ISSUE, I HAVE TO REFILE EVERY FEW DAYS, CAR IS STRUGGLING TO MOVE, I FEAR SHUT DOWN AGAIN IF I DO NOT FILL IN A DANGEROUS LOCATION
VEHICLE DIES AND YOU LOSE POWER STEERING AND BRAKING. VEHICLE WAS BEING DRIVEN VERY SLOWLY IN A RESIDENTIAL AREA WHEN IT WOULD NOT ACCELERATE AND DIED. POWER STEERING LOSS AND BRAKE LOSS MAKES IT VERY HARD TO PULL OVER. DEALERSHIP CAN'T FIND ANYTHING WRONG WITH IT OR DUPLICATE THE PROBLEM. THIS CAR IS DEATH TRAP AND I WOULD LIKE THE ENGINE REPLACED. OR BE ABLE TO GET RID OF IT WITHOUT PAYING A FORTUNE. ALSO 2 DAYS BEFORE THIS IT STOPPED ACCELERATING WHILE GOING 50 PMH.
MY CAR SHUTS OFF WHILE DRIVING. GENERALLY WHEN MAKING TURNS, WHILE I'M DECELERATING IT DECIDES TO DECELERATE TO WHERE I'M NOW GOING JUST A FEW MILES AN HOUR TO COMPLETELY SHUTTING OFF. THIS IS EXTREMELY DANGEROUS. I'VE REPLACED MY BATTERY TO MAKE SURE IT WASN'T AN ISSUE AND MY BATTERY LIGHT DID COME ON AS WELL AFTER THE SHUT OFF. MY SCREEN ALSO TELLS ME TO PUT MY CAR IN PARK AND CHOOSE DESIRED GEAR. WHEN MY CAR IS CLEARLY IN DRIVE BUT COMPLETELY SHUT DOWN. THIS HAS HAPPENED ON MULTIPLE OCCASIONS AND THE PICTURE IS FROM TODAY, THIS BATTERY WAS REPLACED YESTERDAY.
VEHICLE STALL WHILE PARKED OR DURING MID TURN. VEHICLE WOULD ALSO HAVE SOME SORT OF OVERHEATING WHICH CAUSES ENGINE LIGHT TO COME ONE AND VEHICLE STARTS TO LOSE POWER CAUSING LIGHTS TO HAVE A SHORT FLICKER. ALL ISSUE HAPPEN DURING MOTION AND WHILE PARKED.
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART HOWEVER, THERE WAS A DELAY AND AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO KEYS AUTO CENTER (1618 N ROOSEVELT BLVD, KEY WEST, FL 33040) WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
SERVICE SHIFTER WARNING COMES ON, RANDOMLY, AND VEHICLE NEEDS TO BE SHUT OFF AND RESTARTED TO CLEAR WARNING AND WARNING INDICATOR LIGHTS AS NOTHING, GEAR RELATED, WILL FUNCTION (DRIVE/REVERSE, ETC) UNTIL SAID RESTART IS DONE. NOTE THIS HAPPENED WHILE TRYING TO DRIVE/SHIFT/PARK, ETC. THERE IS NOTHING THAT INDICATES A MALFUNCTION WILL HAPPEN AND GIVEN IT HAS HAPPENED WHILE DRIVING, SAFETY IS A MAJOR CONCERN. IT HAS HAPPENED MULTIPLE TIMES SINCE 12.2.20 WITH THE MOST RECENT BEING 12.16.20
SERVICE SHIFTER LIGHT. WHEN IT COMES ON IT AFFECTS ALL OF THE CAR'S FEATURES, REMOTE, CRUISE, SPEEDOMETER. HAVE HAD FIXED AT THE DEALERSHIP 3 TO 4 TIMES.
THE JEEP HAS 36.4K MILES. WHEN I DRIVE THE CAR IS OVERHEATING AND SHOOTS ALL THE WAY HOT INTO THE RED AND THEN COOLS DOWN, THEN GOES UP AGAIN. IT HAPPENED 4 TIMES IN 15 MIN. WE FILLED IT WITH ANTIFREEZE. THERE IS NO LEAK. THE DEALER COULDN'T FIND A PROBLEM BUT MY MECHANIC SAYS IT'S AN ENGINE DEFECT THAT CHRYSLER NEEDS TO FIX. IT ALSO HAS A CYLINDER MISFIRE THAT I HAVE HAD TO HAVE FIXED BY CHRYSLER TWICE IN SEPTEMBER AND DECEMBER BECAUSE IT CHUGS WHEN I START THE CAR AND AT STOP LIGHTS. THE CHECK ENGINE LIGHT COMES ON. THEY SAY IT'S BAD SPARK PLUGS. I ONLY DRIVE ABOUT 14 MILES A DAY.
TL* THE CONTACT OWNS A 2016 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT AFTER SEVERAL ATTEMPTS THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO BLUE RIBBON CHEVROLET BUICK GMC INC (1701 S KERR BLVD, SALLISAW, OK 74955, (918) 416-4590) AND THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS LOW AND AS A FEATURE OF THE VEHICLE, THE VEHICLE STALLED DUE TO LOW OIL LEVEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE AN OIL CHANGE WAS PERFORMED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
I RECEIVED A NOTIFICATION A FEW TIMES SAYING SERVICE TRANSMISSION. THE LIGHT WOULD STAY ON FOR A DAY THEN GO AWAY. UPON THE THIRD TIME OR RECEIVING THIS MESSAGE I NOTICED MY CAR STARTED SHIFTING HARD WHILE ACCELERATING. I HAD SOMEONE CHECK MY CODES AND I RECEIVED 3 CODES. B10E9, B10EA, AND P1DB7. I HAVE READ SO MANY SIMILAR PROBLEMS WITH THIS VEHICLE AND I NOTICED MY VIN IS NOT ON THE RECALL LIST. I ONLY HAD THIS CAR FOR 2 MONTHS BEFORE I GOT ANY OF THESE MESSAGES AND STARTED HAVING THESE ISSUES. I CAN'T AFFORD TO FIX THIS AT THE MOMENT AND IT'S REALLY STRESSFUL TRYING TO FIGURE OUT WHAT IS WRONG WITH MY CAR. ITS VERY DANGEROUS TO DRIVE. PLEASE HELP.
I BOUGHT A 2016 JEEP CHEROKEE LATITUDE WITH 56,000. I HAD IT FOR 1 DAY BEFORE I GOT A SERVICE SHIFTER WARNING ON MY DASHBOARD AND ALL OF THE LIGHTS ON THE SHIFTER LIT UP RED. I CALLED THE DEALERSHIP AND THEY TOLD ME TO COME IN RIGHT AWAY, BUT THE LIGHT WENT OFF WHEN I TURNED THE CAR OFF. THE LIGHT DIDN'T COME BACK ON FOR A FEW WEEK, BUT NOW IT COMES ON EVERYDAY. I HAVE READ SEVERAL FORUMS ABOUT PEOPLE HAVING THE SAME ISSUES WITH THEIR 2016-2019 JEEP'S, AND EVEN AFTER GETTING THE WIRING AND SHIFTER REPLACED THE ISSUE WILL COME BACK. I'VE READ ABOUT PEOPLE WHOSE CAR GETS STUCK IN GEAR AND THEY CAN'T PUT IT INTO DRIVE OR PARK. THIS NEEDS TO BE LOOKED INTO BECAUSE PEOPLE CANNOT AFFORD TO KEEP PAYING TO HAVE THE ISSUE 'FIXED' WHEN IT ISN'T REALLY GETTING FIXED AND NOBODY KNOWS WHY.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2016 Jeep Cherokee → · Every Cherokee year → · How the figures are calculated →