: FRONT DRIVER'S SIDE SEAT BOLT HAS CAME THROUGH THE LEFT PART OF THE FRAME OF THE SEAT WHICH CAUSED THE SEAT TO FALL BACK AND TO THE RIGHT, CONSUMER STRONGLY BELIEVES THIS TO BE A SAFETY ISSUE, CUST TOOK VEH TO DLR, DLR STATED THAT THIS IS NORMAL WEAR AND TEAR, THIS HAS HAPPENED BEFORE TO ANOTHER JEEP I SAW IN THIS SITE. CONSUMER SEEKS TO HAVE THE SEAT REPAIRED AT NO COST AS THIS IS CLEARLY UNSAFE IF VEH WAS TO BE IN AN ACCIDENT. *AK
1998 Jeep Cherokee complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →
THE CAR DIES EVERY TIME A LEFT TURN IS MADE, EVEN WHEN THE FUEL TANK IS 1/4 FULL. IT IS IN MY OPINION THAT THE MANUFATURER SHOULD HAVE PLACED THE FUEL PICKUP IN THE CENTER OF THE TANK TO PREVENT THE LOSS OF POWER DURING A TURN. IT IS POSSIBLE TO HAVE A COMPLETE LOSS OF POWER DURING AN EVASIVE MANUVER, THEREBY LOSING BOTH BRAKING AND STEERING ABILITY. FURTHERMORE, THE MANUFATURER HAS INSTALLED THE FUEL PUMP IN SUCH A WAY THAT THE AFTERMARKET CANNOT MAKE A REPLACEMENT PART. PLEASE CONTACT ME FOR FURTHER INFORMATION.*AK
AIR CONDITIONER EVAPORATOR IS LEAKING, IT WON'T HOLD ANY TYPE OF FLUID. CHRYSLER STATED THERE WERE OTHER EVAOPATOR PROBLEMS ON OTHER CHRYSLER VEHICLES, BUT NOT THIS SPECIFIC MODEL.*AK
ROTORS BECAME WARPED AT 19380 MILES AND 34087 MILES AND HAD TO BE TURNED DUE TO FLAT SPOTS ON THEM. THE ORIGINAL DISC PADS ARE STILL INUSE AND THERE WAS NO EXCESSIVE SLAMMING OF THE BRAKES OR SUDDEN STOPS INVOLVED. THIS IS UNACCEPTABLE. I HAVE BEEN TOLD BY MY MECHANIC THAT THIS IS DUE TO THE THINNESS OF THE BACKING ON THE ROTOR HUB, A PROBLEM SIMILIAR TO THAT FOUND ON CERTIAN FORDS IN THE PAST. PROBLEM SHOULD BE CORRECTED AND OWNERS REIMBURSED FOR EXPENSES ALREADY INCURRED.*AK
SWERVED VEHICLE TO PREVENT HITTING A CHILD AND CAUSED LOSS OF CONTROL WHICH RESULTED IN A FRONTAL COLLISION WITH A CONCRETE CULVERT DRAINAGE. VEHICLE WAS AIR BORN AND FELL ON OTHER SIDE, AND ROLLED OVER ON ALL FOUR SIDES, HITTING ANOTHER CONCRETE CULVERT DRAINAGE. UPON IMPACT, BOTH AIR BAGS DID NOT DEPLOY. DEALER / MANUFACTURER WERE NOT NOTIFIED AT THIS TIME. PLEASE FEEL FREE TO PROVIDE US WITH ANY FURTHER DETAILS ON THIS MATTER . *AK
I HAVE HAD MULTIPLE PROBLEMS WITH MY GAS GAUGE GIVING ERRADIC READINGS. AT TIMES IT HAS READ THAT I AM OUT OF GAS WHEN I HAD A FULL TANK. IF I TURN THE CAR OFF AND RESTART IT THE PROBLEM IS USUALLY RESOLVED. I WOULD LIKE TO HAVE THE PROBLEM FIXED BEFORE I END UP ON THE SIDE OF THE ROAD WITH NO GAS. I ALSO HAVE A SOUND COMING OUT OF THE AIR CONDITIONER THAT SOUNDS LIKE A GURGLING OR BUBBLING SOUND. I WOULD LIKE TO KNOW IF THIS IS A COMMON PROBLEM OR A NORMAL SOUND.*AK
ROTORS HAVE BEEN REPLACED TWICE AND TURNED ONCE. ALL HAS HAPPEND IN LAST . THE MOST THE FRONT ROTORS HAVE LASTED IS 14,OOO MILES.
FRONT BRAKES ARE WARPED WHICH CAUSES EXTENDED STOPPING DISTANCE WHEN BRAKES ARE APPLIED. PLEASE GIVE ANY FURTHER DETAILS.*AK
VEHICLE WILL ONLY RUN PROPERLY ON PREMIUM UNLEADED GAS, OTHERWISE POOR PERFORMANCE. *SLC
FUEL GUAGE READS THAT TANK HAS A QUARTER OF GAS WHEN IT WAS ON EMPTY. THIS CAUSED CONSUMER TO RUN OUT OF GAS WITHOUT NOTICE. DEALER HAS BEEN CONTACTED.*AK
CONSUMER RECEIVED RECALL NOTICE FOR BRAKE ROTORS. DEALERSHIP REPAIRED VEHICLE IN ACCORDANCE WITH NOTICE. HOWEVER, NEW ROTORS THAT REPLACED DEFECTIVE ROTORS NEEDED TO BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL NFORMATION/ATTACHMENTS.*AK
I HAVE HAD SOOOOOO MANY FACTORY REPAIRS ON THIS JEEP CHEROKKE!!!! NOW THAT THE WARRANTY HAS RUN OUT (WITHIN 10 DAYS) THE ELECTRIC WINDOW WON'T WORK....IT'S ALL ONE UNIT AND SO THE MOTOR AND ALL THE CONTROLLING DEVICES HAVE TO BE REPLACED. THEY HAVE A PLASTIC COMPONMENT AROUND THE WHOLE UNIT..AND IT BREAKS AND SO THE WHOLE UNIT MUST BE REPLACED. WHY PUT A PIECE OF PLASTIC OVER IT, UNLESS YOU HOPED/PLANNED IT WOULD BREAK??????*AK
THE SPEEDOMETER, FUEL GAUGE, TACHOMETER, AND OTHER PARTS ON THE INSTRUMENT PANEL BECOME INOPERATIVE WHILE DRIVING. NLM
THREE DAYS AFTER A 60000 MILES SERVICE ( DONE AT 58000 ) MY JEEP CUT-OFF AND LOCKED UP MY STEERING COMPLETELY. MY JEEP HAD TO BE TOWED OR DRAG ON THE TOWING TRUCK. THE SECOND PROBLEM WAS MY BOLTS KEEPS COMING LOOSE, SECOND TIME ,TRANSMISSION AND A CRACKING NOISE AS A RESULT. DIAMLIERCHRYSLER CUSTOMER SERVICE SAID, VERY RUDE MS SHAY, MAYBE ROAD CONDITION..WHAT HOG WASH. IS IT POSSIBLE FOR MY JEEP TO CUT OFF WHILE DRIVING AND COMPLETELY LOCKING MY STEERING ? I WROTE THE COMPANY WITH OUT ANY RESPONSE. WOULD MY JEEP START FALLING APART AT 60000 MILES? THIS 58000 MILES SERICE PLUS WHATEVER CAUSE THE NEXT PROBLEM COST ME $1200 IN 5 DAYS. HELP !!!
CONSUMER HAD TAKEN VEHICLE TO DEALER FOR RECALL REPAIRS ON AIR BAG CONTROL MODULE ,AND FOR BRAKE ROTORS. DEALER SAID THEY HAD REPLACED PARTS STATED ON RECALLS, BUT CONSUMER DID NOT BELIEVE THAT RECALL REPAIRS WERE TAKEN CARE.*AK
TURN LIGHT SIGNAL DOES NOT CANCEL ON RIGHT TURNS AND TURN LIGHT SIGNAL DOES NOT FUNCTION ON RIGHT TURNS
FUEL TANK SENDING UNIT FAILED CAUSING THE VEHICLE TO RUN OUT OF GAS AT 1/4 OF A TANK. NLM
FUEL LIGHT DOES NOT COME ON WHEN VEHICLE NEEDS GAS, RUNS OUT OF GAS AT A QUARTER TANK. *AK THE FUEL WARNING LIGHT FAILED WHILE CONSUMER WAS TRAVELING. *YH
WHEN THE WEATHER IS COLD (I.E. BELOW 25 DEGREES) THE DRIVER SIDE SEAT BELT LOCKS IN THE HOME POSSITION. AFTER MULTIPLE TRYS ON MULTIPLE DAYS THE SEAT BELT STAYS IN THE HOME POSITION. WHEN THE WEATHER WARMS UP OR THE HEATER IN THE CAR HAS BEEN ON FOR A LONG TIME, THEN THE SEAT BELT WILL RELEASE SO THAT IT MAY BE USED. *AK
03/27/00 TRANSMISSION NOT SHIFTING, SKIPPING GEARS AND WHINING.
FRONT DEFROST HAS BROKEN 4 TIMES, DEALER FIX EACH TIME, CANNOT DISCOVER ROOT OF PROBLEM. ELECTRICAL SYSTEM REQUIRED 3 VISITS TO DEALER.
FRONT ROTORS FAILED PRIOR TO RECALL NOTICE 00V-136, CONSUMER REQUEST REOMBURSEMENT. NLM
FRONT PASSENGER AND REAR DRIVER SIDE SEATBELT CANNOT BE PULLED OUT OF SOCKETS IN FREEZING TEMPERATURE. *AK WHEN VEHICLE WARMS UP SUFFICIENTLY,SEAT BELTS DO OPERATE. *YH
FRONT BRAKE ROTORS AND PADS REPLACED, PRIOR TO RECALL (OOV-136), OWNER REQUESTING REIMBURSEMENT. *CJ
BRAKES FAILED INTERMITTENTLY WHENEVER VEHICLE DECLINES ON ROAD. VEHICLE BEEN IN DEALERSHOP ON THREE OCCASIONS, AND UNABLE TO CORRECT PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
REAR BRAKES LOCK UP WHEN WET. *AK
CONSUMER TOOK CAR INTO DEALER FOR BRAKE PROBLEM. MECHANIC TOLD CONSUMER THAT ALL 4 ROTORS NEEDED TO BE REPLACED. CONSUMER FELT ALL 4 ROTORS SHOULD NOT HAVE GONE AT SAME TIME. CALLED DEALER, AND THEY SAID THERE WAS A RECALL ON FRONT ROTORS, BUT NOT REAR. *AK
SEAT BELT LOCKS IN DOCKING POSITION WHEN TEMP IS BELOW 25 F , CAUSING DRIVER TO NOT HAVE A RESTRANT IF ACCIDENT OCCURS. *AK
VEHICLE THUMPS AND JERKS WHEN STARTING TO GO OR GETTING READY TO STOP. WHEN THIS HAPPENS CONSUMER EXPIERENCES LOSS OF POWER, AND GEARS GET STUCK. CONSUMER SAYS TRANSMISSION IS STARTING TO MISS. *AK
ENGINE STALLS WHILE TRYING TO ACCELERATE, STALLS WHILE CRUISE CONTROLL IS SET AT CERTAIN SPEED, HESITATES AS IF NOT GETTING GAS, BUT HAS ENOUGH FUEL, ENGINE SERVICE LIGHTS COMES , WHEN PUT ING FOR REPAIRS THE TECHNICIAN DID AN ENGINE CLEAN AND THE LIGHT WENT OFF, AND THEN CAME BACK ON WITHIN 24 HOURS, CAR BACK IN FOR ENGINE CHECK AND I WAS TOLF THERE WAS A BULLETIN ISSUED BY CHRYSLER ABOUT THE # 7 CYLINDER MISFIRING.*AK
DRIVERS SIDE POWER WINDOW CABLE BROKE. *AK
INTERMITTENTLY VEHICLE WOULD LOSE ITS POWER TO INSTRUMENTS PANEL, CAUSING FAILURE TO ALL GAUGES AND LOSS OF AIR BAG. MANUFACTURER NOTIFIED, AND INFORMED CONSUMER THAT THIS VEHICLE WAS NOT COVERED UNDER A RECALL OR CONSIDERED A SAFETY CONCERN. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK
WHEN DRIVING ON INTERSTATE AT 70 MPH HOOD FLEW UP FOR NO APPARENT REASON WHICH OBSTRUCTED DRIVER'S VISIBILITY. CONSUMER HAS YET TO CONTACT DEALER. *AK
REAR BRAKES LOCK-UP WHEN WET OR COLD OUT. VEHICLE RETURNED TO DEALERSHIP TOTAL OF 5 TIMES FOR REPAIR. MANUFACTURER CONTACTED, AND A CASE NUMBER ISSUED. RETURNED VEHICLE TO DEALERSHIP AGAIN. COULD NOT DUPLICATE PROBLEM, AND DEALERSHIP WOULD NOT INSTALL ANY REPLACEMENT PARTS UNDER WARRANTY. CONDITION STILL EXISTS. UNABLE TO RECEIVE SATISFACTION FROM DEALERSHIP AND/OR MANUFACTURER.
FUEL TANK SENDING UNIT FAILED CAUSING VEHICLE STALLING. *MJS
IN THE PAST 6 MONTHS AT DIFFERENT TIMES THE DASHBOARD MOUNTED GAS GAUGE HAS GIVEN IRRATIC READINGS AND TWO DAYS AGO THE GAUGE SHOWED 1/4 TANK THE "DTE" GAUGE SHOWED APPROX 125MILES TILL EMPTY, AND IT RAN OUT OF GAS.
TIRES HAD TO BE REPLACED, COULDN'T KEEP IT ALIGNED
WHENEVER IT RAINS WATER ENTERS INTO PASSENGER'S COMPARTMENT, WETTING MATS AND CARPET, WHICH COULD CAUSE MOLD TO GROW INSIDE PASSENGER'S COMPARTMENT. THIS COULD ESULT IN A HEALTH HAZARD TO OCCUPANTS OF VEHICLE. ALSO, PROBLEM COULD CAUSE VARIOUS ELECTRICAL PROBLEMS. CONSUMER HAS CONTACTED DEALER. DEALER HAS SEALED WINDOWS, BUT PROBLEM HAS REOCCURRED, DEALER BELIEVED PROBLEM WAS LINKED TO BLOWER UNIT. PLEASE PROVIDE ANY FURTHER DETAILS. *AK
PLEASE NOTE AT THE PRESENT TIME TEMPERATURE GAUGE IS NOT WORKING AFTER APPROX 6 .GASKET CHANGE WATER HOSE ETC
JEEP RAN OUT OF GAS WHILE GAUGE ON DASHBOARD SHOWED TANK AT 1/4 FULL (NO ONE HURT, PULLED TO SIDE OF ROAD SAFELY). APPARENTLY THERE WAS A RECALL FOR THIS PART FOR THE 1997 CHEROKEE MODELS, BUT THE RECALL WAS NEVER EXTENDED FOR 1998 MODELS. HAD PART FIXED AT LOCAL DEALERSHIP (CAR STILL UNDER ORIGINAL WARRANTY), BUT DEALERSHIP SAID THAT THEY NEVER SAW THIS PROBLEM WITH 1998 MODELS.*AK
ROTORS WARPED IN LESS THAN 10000 MILES CAUSING SEVERE VIBRATION IN FRONT END OF VEHICLE WHEN BRAKING, ESPECIALLY AT SPEEDS IN EXCESS OF 40 MPH. MAINTAINING CONTROL OF VEHICLE IS QUESTIONABLE PARTICULARLY ON WET SURFACES. DEALER HAS REPLACED ROTORS FOUR TIMES BUT REFUSED THE FIFTH TIME. THEY CLAIM THERE IS NO MALFUNCTION IN BRAKE SYSTEM WHICH WOULD CAUSE THE WARPING.*AK
GAS TANK LEAKING GAS. DEALER CHECKED VEHICLE OUT & THEY FOUND THAT HOSE GOING INTO THE SPOUT CAME APART ON THE TOP OF THE GAS TANK. DEALER SAID IT COULD BE A DEFECT, BUT MANUFACTURER WAS NOT STANDING BEHIND THE PRODUCT.*AK
CONSUMER HAD RECALL 00V10500 PERFORMED ON 6-15-00 FOR AIRBAG CONTROL MODULE. THERE WAS NO PROBLEM WITH AIRBAG BEFORE THE RECALL WAS PERFORMED. ON SEPT.6 2000, CONSUMER NOTICED AIRBAG LIGHT CAME ON INTERMITTENTLY, CONTACTED DEALER, AND WAS TOLD ONLY AVAILABLE APPOINTMENT WAS FOR SEPT 19,2000. ON SEPT 18,2000, CONSUMER WAS DRIVING WHEN SUDDENLY VEHICLE EXPERIENCED A LOSS OF RPM'S/SPEEDOMETER, AND AIRBAG LIGHT STAYED ON. *AK
I PURCHASED SOME FIRESTONE TIRES WILDERNESS ATIII SIZE 30X9.50R15LT FOR MY 1998 JEEP CHEROKEE ON 9/8/99. SINCE THE DAY THEY WERE PURCHASED, I'VE EXPERIENCED PROBLEMS WITH THE TIRES. MY TRUCK DROVE DIFFERENTLY. MY TIRES GAVE A KNOCKING SOUND AND THE BEST WAY I KNOW TO DESCRIBE THE PROBLEM, IT SEEMED AS THOUGH THEY WERE ABOUT TO COME ALOOSE FROM MY VECHICLE. I WENT TO MY LOCAL FIRESTONE DEALER AND THEY ASSURED ME THE TIRES WERE "OK" EACH TIME I WENT. I VISITED A FIRESTONE DEALER ON 8/7/00 AND HE STATED AS A CUSTOMER SATISFACTION GESTURE, HE WOULD ALLOW ME TO TRADE MY TIRES IN AND GET SOME REPLACEMENT TIRES. THE TIRES WERE TO BE IN ON THURSDAY 8/10/00 AND THEY WOULD BE MOUNTED ON MY VECHICLE AT THAT TIME. FIRESTONE DID A RECALL ON 8/9/00 AND WHEN I CONTACTED THE DEALER, HE STATED HE COULD NOT REPLACE MY TIRES BECAUSE THEY ONLY HAD INSTRUCTIONS TO REPLACE A CERTAIN TIRE AND MY TIRE WAS NOT ON THE LIST. I URGED HIM TO REPLACE THEM AS WE HAD AGREED AND ALLOW ME TO PAY THE DIFFERENCE BUT HE REFUSED (THIS WAS THE ORIGINAL PLAN ANYWAY). HE THEN PROCEEDED TO HANG UP. I TOOK MY VECHICLE IN ON 8/7 AND 8/8 SO THEY COULD TEST DRIVE THE VECHICLE TO SEE HOW THE TIRES PERFORMED. EACH TIME THEY ASSURED ME THE TIRES WERE "OK". TO DATE, I HAVE NOT HAD ANY ACCIDENTS FROM THESE TIRES. HOWEVER, I URGE YOUR OFFICE TO INVESTIGATE THE IDEA OF FIRESTONE EXPANDING THIS RECALL. I PLAN TO PURCHASE SOME MORE TIRES BECAUSE I TIRED OF FIGHTING WITH THIS COMPANY ABOUT MY COMPLAINTS. I HAVEN'T BEEN SATISFIED W
ABS BRAKES AT TIMES FAIL ON DRY PAVEMENT. CAUSING EXTREME DISTANCE TO STOP. AT TIMES IF APPLYING BRAKES OVER BUMPS OR WASHBOARD ROAD, BRAKES FAIL TO STOP AND TAKES LONG DISTANCE TO STOP CAR. *AK
CRUISE LIGHT COMES ON, LOSS OF SPEED AND TACH0METERREADINGS.*AK
SPEEDOMETER INTERMITTENTLY WORKS ALONG WITH THE AIRBAG WARNING LIGHT COMING ON. DEAELR HAS SEEN AND REPAIRED VEHICLE. *AK
FUEL GAUGE MOVES UP AND DOWN WHILE DRIVING. I CAN NEVER DETERMINE HOW MUCH FUEL I HAVE IN THE TANK AT ANY GIVEN TIME. ALSO, THE ELECTRICAL SYSTEM CAUSES THE POWER LOCKS NOT TO WORK PROPERLY ON HOT/HUMID DAYS. DEALER COULD NOT FIX LOCKS SUCCESSFULLY.
VEHICLE HAS BEEN EXPERIENCING SEVERE REAR BRAKE PROBLEMS. VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP ON 3 DIFFERENT OCCASIONS, AND HAS NOT YET FOUND A REMEDY. DEALER REMOVED RUST RIDGE FROM THE DRUMS AND ADJUSTED BRAKES, BUT PROBLEM STILL OCCURS. PLEASE FILL ADDITIONAL INFORMATION. *AK
THERE WAS A HUMMIMG NOISE COMIMG FROM LEFT FRONT. DEALERSHIP TOOK FRONT END APART, AND THEN HEARD NOISE IT IN THE REAR. REAR SEAL WAS DAMAGED BECAUSE OF WATER INSIDE OF VEHICLE. DEALERSHIP TOLD CONSUMER THAT WARRANTY DIDN'T COVER VEHICLE.
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 1998 Jeep Cherokee → · Every Cherokee year → · How the figures are calculated →