Owners filed 3 complaints about this vehicle with federal regulators, most often about the engine and engine cooling › engine › gasoline. It has been recalled 1 time.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Vehicle Speed Control | 1 | 0 | 0 | 0 | |
| Power Train › Automatic Transmission | 1 | 0 | 0 | 0 | |
| Engine and Engine Cooling › Engine › Gasoline | 1 | 0 | 0 | 0 |
Defect. VEHICLE DESCRIPTION: PASSENGER VEHICLES. FINE CRACKS WITHIN ONE OR MORE OF THE GEAR TEETH WITH IN THE GEAR TRAIN, INSIDE THE AUTOMATIC TRANSMISSION GEARBOX.
Risk. THIS CAN RESULT IN BREAKAGE OF THE GEAR TEETH POTENTIALLY CAUSING THE TRANSMISSION TO "LOCK UP" AT SPEEDS BELOW 15 MPH.
Remedy. DEALERS WILL REPLACE THE AUTOMATIC GEARBOX.
I WAS DRIVING ON MORNING RUSH-HOUR TRAFFIC WHEN I HEARD A SOUND UNDER THE CAR AS IF SOMETHING HAD BROKEN. THERE WERE NO OBSTACLES ON THE ROAD AND NOTHING FELL OFF THE CAR. THE CAR TRANSMISSION LOCKED UP AND THE TRANSMISSION FAIL WARNING LIGHT TURNED ON. I LUCKILY MANAGED TO AVOID AN ACCIDENT AND HAD THE CAR TOWED TO A JAGUAR MECHANIC WHO PERFORMED JAGUAR COMPUTER TEST AND DIAGNOSED A FAILED TRANSMISSION. I PROCEEDED TO TAKE CAR TO A JAGUAR DEALERSHIP WHICH CONFIRMED THE SAME. I LEARNED THROUGH THE NHTSA WEBSITE THAT THERE HAD BEEN A RECALL ON THIS SAME TRANSMISSION ISSUE IN THE PAST. I CALLED JAGUAR AND ALSO TRIED TO WORK WITH THE DEALERSHIP BUT THEY BOTH DISMISSED MY COMPLAINT. I HAVE NOT MADE ANY REPAIRS NOR HAVE OPERATED THE VEHICLE SINCE THE ISSUE OCCURRED ON 07-27-07. IT HAS 77,147 MILES. THE CAR HAS ALWAYS BEEN MAINTAINED IN PERFECT WORKING CONDITIONS. THE DEALERSHIP ESTIMATES THE REPAIRS FOR NEW C-21JAZJ TRANSMISSION TO BE $6,000. THE DIAGNOSIS CODES WERE P1722 STALL SPEED TRANSMISSION AND P0734 GEAR 4 OUT OF RANGE. *TR
THE VEHICLE STALLED INADVERTENTLY AT HIGH SPEEDS AND AT LOWER SPEEDS. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHO STATED THEY WERE AWARE TO THE PROBLEM. THEY REPLACED THE THROTTLE BODY SYSTEM. THE CONSUMER LEFT THE DEALER AND 5 MINUTES LATER THE VEHICLE STALLED AGAIN. *AK IN ADDITION TO THE STALLING PROBLEM, THE VEHICLE REQUIRED REPLACEMENT OF THE RIGHT WHEEL ROTOR AND CALIPER ON TWO OCCASIONS. *SC
WHILE DRIVING ALONG THE HIGHWAY AT 70MPH CAR ALL OF SUDDEN DIDN'T HAVE ANY POWER.THERE WERE NO INDICATIONS. FINALLY WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND THE ENGINE CHECK LIGHT CAME ON. THIS HAS HAPPENED, FOUR TIMES. CONTACTED DEALER AND IF FIXED, IT WOULD HAPPEN AGAIN. *AK
3 of 3 complaints, reproduced as filed.
| Year | Complaints | Recalls | Fires | Deaths | Assessment |
|---|---|---|---|---|---|
| 1999 | 2 | 1 | 0 | 0 | Routine |
| 1998 — this page | 3 | 1 | 0 | 0 | Routine |
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jun 2, 1999. Source: NHTSA Office of Defects Investigation.