Owners filed 3 complaints about this vehicle with federal regulators, most often about the engine and engine cooling › engine. It has been recalled 2 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Steering
1
0
0
0
Fuel System, Diesel
1
0
0
0
Engine and Engine Cooling › Engine
1
0
0
0
2 safety recalls
Part 573 reports
Engine and Engine Cooling10V636000
Filed Dec 15, 20102,992 vehiclesIsuzu Manufacturing Services Of America
Defect. ISUZU IS RECALLING CERTAIN MODEL YEAR 2006-2007 ISUZU NPR, NQR, NRR, GMC W3500, W4500, W5500, AND CHEVROLET W3500, W4500, AND W5500 VEHICLES. THE OIL PIPE BOLTS WERE NOT TIGHTENED PROPERLY DURING THE VEHICLE PRODUCTION PROCESS. IF NOT ADEQUATELY TIGHTENED, THE BOLT MAY LOOSEN AFTER PROLONGED VEHICLE OPERATION, WHICH CAN RESULT IN OIL SEEPAGE OR LEAKAGE FROM THE PACKING SEALS. IN GENERAL, AS OIL IS LOST, THE OIL WARNING LAMP WILL ILLUMINATE, AND THERE MAY BE ABNORMAL ENGINE NOISE AND LOSS OF OIL CAN CAUSE ENGINE SEIZURE.
Risk. IF THE ENGINE SEIZES WHILE THE VEHICLE IS BEING DRIVEN, THE VEHICLE MAY EXPERIENCE SUDDEN DECELERATION LEADING TO AN INCREASED RISK OF A CRASH.
Remedy. DEALERS WILL REPLACE THE PACKING SEALS WITH NEW ONES AND THE BOLT WILL BE TIGHTENED WITH A SPECIFIED TORQUE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 28, 2011. OWNERS MAY CONTACT ISUZU AT 1-800-255-6727.
Fuel System, Diesel08V251000
Filed Jun 5, 200816,859 vehiclesIsuzu Manufacturing Services Of America
Defect. ISUZU IS RECALLING 16,859 MY 2006-2007 ISUZU NPR, NQR, NRR, GMC W3500, W4500, W5500 AND CHEVROLET W3500, W4500, W5500 TRUCKS EQUIPPED WITH DIESEL ENGINES. DIESEL FUEL MAY SEEP OR LEAK FROM THE FUEL PIPE AT THE UPPER OR LOWER FUEL PORT ON THE DIESEL FUEL SUPPLY PUMP.
Risk. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
Remedy. DEALERS WILL INSPECT THE VEHICLES AND IF NO SEEPAGE OR LEAKAGE IS DETECTED, THE FUEL PIPE FITTINGS WILL BE TIGHTENED. IF SEEPAGE OR LEAKAGE IS DETECTED, THE FUEL SUPPLY PUMP WILL BE REPLACED WITH A NEW ONE. THE RECALL WILL BEGIN ON JUNE 30, 2008. OWNERS MAY CONTACT ISUZU AT 1-800-255-6727, GMC AT 1-866-996-9463, OR CHEVROLET AT 1-800-630-2438..
What owners reported
Newest filings
Fuel System, Diesel
Filed Jun 21, 2011202,000 milesCA
TL* THE CONTACT OWNS A 2007 ISUZU NQR. THE VEHICLE WAS TAKEN FOR ROUTINE MAINTENANCE WHEN THE CONTACT WAS ADVISED THAT THE FUEL PUMP WAS FRACTURED AND CAUSING THE DIESEL FUEL TO LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 202,000.
Steering
Filed Oct 20, 201080,000 milesCA
2007 ISUZU NPR-HD, TRUCK GIVES A SOFT TO HARD VIBRATION DURING MOTION AT OR OVER 65MPH. THE TRUCK WAS UNDER WARRANTY, INFORMED DEALER ABOUT THE PROBLEM. TRUCK WAS TAKEN FOR REPAIRS AS VIBRATION IN FRONT, DEALER CHECKED AND ADVISED TIRES ARE BAD, "REPLACED ALL TIRES-PROBLEM NOT FIXED INFORMED DEALER", THEY CHECKED AND INFORMED RIMS ARE BAD "REPLACED WITH 2 NEW FRONT RIMS - PROBLEM NOT FIXED INFORMED DEALER". THEN DEALER PUT ALL 6 RIMS & TIRES FROM THEIR STOCK TO VERIFY THE PROBLEMS, AND THEN THEY INFORMED ME THE SHOCKS ARE BAD. WELL I HAVE REPLACED ALL 4 SHOCKS NOW, "PROBLEM NOT FIXED" AND I HAVE NOTICED THE THEIR IS A OIL LEAK ON POWER STEERING GEARBOX/PUMP. EACH TIME I TAKE THE TRUCK TO DEALER THEY JUST CHARGE $100.00 BUT CANT FIX THE PROBLEM. NOW THE WARRANTY IS OVER. I AM REALLY FRUSTRATED FOR THIS CONTINUING PROBLEM. *TR
Engine and Engine Cooling › Engine
Filed Sep 6, 201075,000 milesCA
WE DRIVE THE TRUCK EVERYDAY FROM 1 LOCATION TO ANOTHER LOCATION FOR ABOUT 65 MILES PER DAY THE ODOMETER IS ABOUT 75,000 MILES. WE DO REGULAR SERVICE ON TIME AND THERE'S NO ACCIDENT SO FAR (TOUCH WOOD). THERE'S NO SYMPTOM FOR THE INCIDENT. THIS HAPPENED ON 8/15/2010 SUNDAY HEADING FROM MONTEREY PARK TO CHINO HILLS. THE DRIVER HEARD A NOISY SOUND IN THE FRONT, BUT DON'T KNOW WHERE. WE PARKED AT CHINO HILLS AND ON THE NEXT DAY TOWED TO BODY SHOP. AFTER A QUICK LOOK, HE TOLD US TO TOW TO THE DEALER. PECK ROAD TRUCK CENTER IN CITY OF INDUSTRY CHECKED AND SAID SOMETHING WRONG WITH THE ENGINE. HE NEGOTIATED WITH THE MANUFACTURER, ISUZU WHO SAID THE WARRANTY EXPIRED 2 MONTHS AGO. NO MATTER WHAT WE STILL HAVE TO FIX IT. THE SERVICE ADVISOR (MCMILLON, RON) SAID THE ENGINE IS TORN APART AND THE SERVICE QUOTE RIGHT NOW IS ESTIMATED ABOUT $8,724. HERE?S THE OPERATION DESCRIPTION: (1) DIAGNOSE, RAN ENGINE PERFORMANCE TEST, REMOVED ENGINE ASSY, PULLED HEAD, FOUND #3 CONNECTING ROD CRANK BAD. RECOMMEND TO REPLACE CRANK, ALL CONNECTING ROD BEARING, PISTON AND LINER #3. (2) EXTRA PARTS AND LABOR TO REPLACE, OIL PUMP, GEARS, GASKETS, HEAD BOLTS (STRETCHED), COLLERS, JETS (FOR OIL SPRAYING ON LINER), MISC GASKETS, NOT SEEN UNTIL ENGINE HAS BEEN TORN APART. WE BOUGHT THIS TRUCK ON 5/22/2007 FOR $50,121.33 AND YET THE ENGINE TORN APART. THIS IS BEYOND NORMAL WEAR AND TEAR. ISUZU SHOULD INSPECT THE PROBLEM AND PAY FOR THE REPAIR. WE DON' KNOW IF THE DEALER KEPT THE ENGINE OR TOOK A PICTURE YET. AT
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Dec 15, 2010. Source: NHTSA Office of Defects Investigation.