Owners filed 20 complaints about this vehicle with federal regulators, most often about the suspension › front. It has been recalled 4 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Suspension › Front › Macpherson Strut
3
0
0
0
Structure › Body
3
0
0
0
Suspension › Front
2
0
0
0
Service Brakes, Hydraulic
2
0
0
0
Visibility › Power Window Devices and Controls
1
0
0
0
Suspension
1
0
0
0
Structure › Frame and Members
1
0
0
0
Structure
1
0
0
0
Steering
1
1
0
4
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
1
1
0
0
4 safety recalls
Part 573 reports
Air Bags › Frontal › Passenger Side › Inflator Module22E066000
Filed Aug 9, 2022375 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2001-2003 Maxima, 2002-2006 Sentra, and both driver and passenger-side inflators designed to fit 2007-2012 Versa Sedan and Versa Hatchback vehicles. Please see Nissan's recall report for the specific part numbers. These replacement inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan's customer service at 1-800-867-7669.
Air Bags › Frontal › Passenger Side › Inflator Module20V008000
Filed Jan 9, 2020307,962 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag inflators containing phase stabilized ammonium nitrate (PSAN) propellant that were used as interim remedy parts for previous Takata recalls. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Risk. An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy. Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Air Bags15V287000
Filed May 15, 20151,090,569 vehiclesNissan North America, Inc.
Defect. Nissan North America, Inc. (Nissan) is recalling certain model year 2001-2003 Nissan Maxima, 2002-2004 Pathfinder, 2002-2006 Sentra, 2002-2003 Infiniti QX4 and I35, 2003 FX35 and FX45, and 2001 I30 vehicles. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk. In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy. Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 15, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: On December 18, 2015 Nissan informed NHTSA of an amendment of this recall to remove 2004-2005 Infiniti FX35 and FX45 vehicles.
Suspension › Front11V244000
Filed Apr 20, 2011195,991 vehiclesNissan North America, Inc.
Defect. NISSAN IS RECALLING CERTAIN MODEL YEAR 1996-2004 PATHFINDER AND MODEL YEAR 1997-2003 INFINITI QX4 VEHICLES ORIGINALLY SOLD, OR CURRENTLY REGISTERED IN, CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON D.C., WEST VIRGINIA AND WISCONSIN. IN AREAS OF THE COUNTRY IN WHICH HEAVY CONCENTRATIONS OF ROAD SALT ARE USED, A MIXTURE OF SNOW/WATER AND SALT MAY ENTER AN ASSEMBLY LOCATION HOLE IN THE UPPER STRUT HOUSING, CAUSING WATER TO COLLECT AT THE MATING SURFACE OF THE STRUT HOUSING PANEL AND THE INNER HOOD LEDGE ASSEMBLY. OVER TIME, THIS SNOW/WATER AND SALT INTRUSION MAY RESULT IN CORROSION OF THE STRUT TOWER HOUSING IN SOME SUBJECT VEHICLES.
Risk. THE STRUT HOUSING MAY CRACK AND PULL AWAY FROM THE INNER HOOD LEDGE ASSEMBLY. THIS MAY LEAD TO GRINDING NOISES, INCREASED STEERING EFFORT, AND POSSIBLY THE STEERING COLUMN TO BREAK, RESULTING IN THE LOSS OF STEERING CONTROL, WHICH COULD RESULT IN A CRASH.
Remedy. NISSAN WILL INSPECT THE STRUT HOUSING AND REPAIR THE VEHICLES AS NECESSARY, FREE OF CHARGE. AN INTERIM NOTIFICATION LETTER WAS SENT OUT IN MAY 2011. THE SECOND NOTICE WAS MAILED ON JULY 25, 2011. OWNERS MAY CONTACT NISSAN AT 1-800-647-7261.
What owners reported
Newest filings
Air Bags
Filed Jul 31, 2019WI
I KEEP GETTING NOTICES ABOUT THIS AIRBAG RECALL, BUT THIS VEHICLE WAS DONATED TO HUDSON HIGH SCHOOL AND BROKEN DOWN FOR PARTS. THIS VEHICLE HASN'T BEEN ON THE ROAD FOR OVER 3 YEARS. PLEASE TAKE THIS OFF THE RECALL LIST.
Structure › Body
Filed Jun 20, 2018204,000 milesNJ
BOUGHT A USED CAR FROM A USED CAR DEALER WITH 1 PREVIOUS OWNER. IN 2011 A RECALL WAS SUPPOSEDLY DONE BY INDICATING "INSPECTED!" WHY WASN'T THE PARTS REPLACED?
Suspension › Front › Macpherson Strut
Filed Apr 4, 2018NJ
2003 INFINITI QX4. CONSUMER WRITES IN REGARDS TO VEHICLE FRONT STRUT TOWER SEVERE RUSTS AND CRACKS RECALL ISSUES. *SMD *TR
Structure › Body
Filed Mar 20, 2018188,000 milesIL
THIS CONCERN IS INVOLVING THE R1109 RECALL ISSUED BY INFINITI. THE RECALL WAS PERFORMED SIX YEARS AGO, HOWEVER RUST, AND HOLES IN THE METAL ARE NOW VISIBLE. I WAS TOLD THAT BECAUSE THE RECALL WAS ALREADY PERFORMED, THERE WAS NOTHING THEY COULD DO TO ASSIST ME. THIS VEHICLE WILL SOON BE UNSAFE TO DRIVE.
Suspension
Filed Feb 20, 2017200,000 milesMA
THE CONTROL ARM IS COMPLETELY RUSTED AWAY AS THE PATHFINDERS THAT THEY RECALLED AND IS DOING EXACTLY AS THEY HAVE DONE...BUT THERE IS NO RECALL ON THE INFINITI I WAS WONDERING WHY THOSE AND NOT THE INFINITI AS WE LIVE IN MASSACHUSETTS AND THE SALT DOES THE SAME ON THIS CAR NOW WE HAVE THE DEATH WOMBLE ON THIS CAR
Engine
Filed Apr 27, 2016200,000 milesWI
TL* THE CONTACT OWNS A 2003 INFINITI QX4. WHILE DRIVING OVER 45 MPH, THE FRONT END OF THE VEHICLE SHOOK AND VIBRATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DISCOVERED THAT THE ENGINE CRADLE WAS CRACKED DUE TO RUSTING AND CORROSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Fuel/Propulsion System
Filed Dec 3, 201495,000 milesMO
FUEL FILLER NECK HAS CORRODED CAUSING GAS TO LEAK ON TO TIRE AND BRAKES WHILE FILLING GAS TANK. RECALL OF PREVIOUS MODEL. *JS
Structure › Body
Filed Sep 2, 201498,050 milesMN
RUNNING BOARDS ARE COMPLETELY RUSTED, THEY WILL EITHER FALL OFF WHILE DRIVING AND COULD CAUSE AN ACCIDENT OR AN UNSUSPECTING PERSON COULD BE RELYING ON THEM TO ENTER THE SUV AND HURT THEM SELVES. THE SUV WAS WELL TAKEN CARE OF, 1 OWNER, AND THE FRAME RAILS AND CHASSIS ARE CONSIDERABLY RUST FREE. HOW COME THESE ARE IN SUCH BAD CONDITION? WHY DON'T INFINITI HAVE REPLACEMENTS FOR THEM ALONE AND NOT THE WHOLE RUNNING BOARD FOR OVER $1300 PER SIDE! THAT'S INSANE AND NO ONE IS GOING TO PAY THAT FOR A 11+ YEAR OLD SUV! *TR
Suspension › Front
Filed Apr 11, 2012NJ
2003 INFINITY QX4. ATTORNEY WRITES ON BEHALF OF THE CONSUMER IN REGARDS TO THE FRONT DRIVER'S SIDE STRUT TOWER HOUSING UNIT *TGW THE LAWYER STATED HIS CLIENT'S VEHICLE WAS SEIZED BY INFINITI AND THEY OFFERED TO BUY THE VEHICLE BACK. HIS CLIENT NEVER RECEIVED A RECALL LETTER AND WAS ONLY MADE AWARE OF THE PROBLEM WHEN HE TOOK THE VEHICLE IN FOR SERVICING. RECALL# 11V244000. *JB UPDATED 08/09/12
Suspension › Front › Macpherson Strut
Filed Feb 3, 2012123,000 milesPA
PASSENGER SIDE STRUT TOWER COMPLETELY RUSTED OUT, THE DEALERSHIP DEEMED THE VEHICLE UNSAFE TO OPERATE. HOWEVER, THE CURRENT RECALL DOES NOT COVER THE PASSENGER SIDE, ONLY THE DRIVERS SIDE AND IT'S MY RESPONSIBILITY TO COVER THE COST OF THE REPLACEMENT. *KB
SteeringCrash4 injured
Filed May 9, 201195,000 milesFL
TL*THE CONTACT OWNS A 2003 INFINITI QX4. THE CONTACT STATED THE STEERING WHEEL BECAME UNRESPONSIVE WHILE CHANGING LANES. AS A RESULT THE VEHICLE WAS INVOLVED IN A ROLLOVER CRASH. A POLICE REPORT WAS FILED AND ALL FOUR PASSENGERS IN THE VEHICLE SUFFERED MINOR INJURIES. ONE OF THE PASSENGERS ALSO SUSTAINED A DISLOCATED SHOULDER. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 95,000.
Suspension › Front › Macpherson Strut
Filed Feb 14, 2011130,000 milesPA
TL*THE CONTACT OWNS A 2003 INFINITI QX4. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A BANGING NOISE COMING FROM THE FRONT STRUT TOWER ON THE DRIVER SIDE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC STATED THAT WHERE THE SUBFRAME MET THE SHOCK TOWER WAS COMPLETELY CORRODED. THE MECHANIC STATED HE WOULD HAVE TO WELD IN NEW METAL IN ORDER TO REPAIR. THE VEHICLE WAS REPAIRED. THERE WAS AN OPEN INVESTIGATION PE11004 (SUSPENSION: FRONT: SHOCK ABSORBE AND SUSPENSION: FRONT: MACPHERSON STRUT ). THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Suspension › Front
Filed Feb 14, 2011149,000 milesPA
TL*THE CONTACT OWNS A 2003 INFINITI QX4. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A LOUD BANGING NOISE OUTSIDE THE VEHICLE AND SUDDENLY THE VEHICLE BEGAN TO LEAN TOWARDS THE DRIVER'S SIDE. THE CONTACT MANEUVERED TO THE SIDE OF THE ROAD TO INSPECT THE VEHICLE AND THEN RESUMED WITH CAUTION. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHERE THEY INFORMED THAT THE FRAME WAS SEVERELY RUSTED; AND THE FRONT DRIVER SIDE STRUT TOWER FRACTURED DUE TO EXCESSIVE CORROSION. THE TECHNICIAN ALSO STATED THAT THE FAILURE WOULD EVENTUALLY AFFECT THE STEERING. THE CONTACT PLANNED TO HAVE THE VEHICLE REPAIRED. THERE WAS AN OPEN INVESTIGATION ASSOCIATED WITH NHTSA ACTION NUMBER PE11004 (SUSPENSION: FRONT: SHOCK ABSORBER). THE FAILURE MILEAGE WAS 149,000. UPDATED 03/22/11*LJ UPDATED 1/4/11 *CN
Power Train › Axle Assembly
Filed Jul 13, 201074,000 milesMA
TL* THE CONTACT OWNS A 2003 INFINITI QX4. THE CONTACT STATED WHILE ATTEMPTING A TURN AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT EXITED THE VEHICLE AND FOUND THE REAR AXLE WAS EXTENDED THREE FEET FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER. THE DEALER ADVISED THERE WAS NOT A RECALL FOR THE FAILURE AND ANY REPAIRS WOULD BE AT HIS EXPENSE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 74,000.
Service Brakes, Hydraulic
Filed Apr 12, 2010FL
THERE IS A PULSING FEEL IN THE BRAKES. HAVE CHECKED ONLINE AND REALIZED THAT IT SEEMS TO BE A COMMON ENOUGH COMPLAINT BY OTHER OWNERS. ON HARD STOPS THE PUSH BACK BY THE PEDAL IS HARD ENOUGH THAT THE BRAKES LOCKUP INTERMITTENTLY. THIS IS DIFFERENT FROM THE PULSING FEEL OF THE ANTI-LOCK SYSTEM. IT FEELS AS THOUGH THE ROTORS ARE WARPED. IT IS FELT IN THE STEERING WHEEL ALSO, AND INCREASINGLY IN THE VEHICLE IN NORMAL DRIVING WITHOUT APPLYING THE BRAKES. IT IS NOT THE TIRES WHICH ARE FASTIDIOUSLY KEPT NEW OMI. NO INCIDENT YET BUT I BELIEVE THERE IS A TREND THAT NEEDS TO BE INVESTIGATED. *TR
Structure
Filed Dec 2, 200995,000 milesMA
SEVERE CORROSION ON FACTORY INSTALLED RUNNING BOARDS ON INFINITY QX4 WHICH COULD COLLAPSE CAUSING INJURY. *TR
Visibility › Power Window Devices and Controls
Filed Aug 20, 200965,000 milesPA
TL*THE CONTACT OWNS A 2003 INFINITI QX4. THE FRONT PASSENGER AND DRIVER SIDE WINDOWS ROLL DOWN WITHOUT WARNING INTERMITTENTLY. THE FAILURE HAS NOT BEEN DIAGNOSED BY A DEALER. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 71,000. UPDATED 09/23/09. *LJ UPDATED 09/23/09.*JB
Structure › Frame and Members
Filed Mar 13, 2009OH
WHILE DRIVING MY 2003 INFINITI QX4 ON THE HIGHWAY, I NOTICED A SEVERE VIBRATION COMING FROM THE LEFT SIDE OF MY VEHICLE AND TIRE. I TOOK IT TO A LOCAL SERVICE REPAIR SHOP AND THEY TOOK OFF MY LEFT FRONT TIRE AND SAW WHERE MY INNER APRON WAS SEVERELY CORRODED, CRACKED AND PERFORATED.THEY STATED THEY NEVER SEEN SUCH A TYPE OF CORROSION IN THIS AREA AND THAT I SHOULD HAVE THE MANUFACTURER LOOK AT IT AND TAKE IT TO A BODY SHOP. THEY STATED THAT THE VEHICLE SHOULD BE REPAIRED AS SOON AS POSSIBLE AS IT WAS A SERIOUS SAFETY RISK AS THE STRUT TOWER COULD DISLODGE AND COME UP THROUGH THE HOOD OF MY VEHICLE WHICH IS CLOSE TO MY BRAKE LINE AND COULD AFFECT MY STEERING. I DID TAKE IT 2 BODY SHOPS BOTH OF WHICH CONCURRED THAT THIS TYPE OF CORROSION SHOULD NOT HAVE HAPPENED AND THEY ALSO STRESSED IT WAS COMPROMISING MY SAFETY AND THERE COULD BE A SHIFT OF MY SUSPENSION AND LOSS OF CONTROL OF MY VEHICLE WHILE DRIVING. I DID CONTACT INFINITI SERVICE DEPARTMENT AND IT WAS ONLY GLANCED AT NOT INSPECTED. I FILED A COMPLAINT WITH INFINITI CONSUMER AFFAIRS AND WROTE A LETTER TO THE OWNER OF CLOSEST DEALERSHIP. I WAS THAN ABOUT A WEEK LATER ASKED BY THE LOCAL DEALER IF THEY COULD LOOK AT MY SUV AGAIN AND PICTURES WERE EMAILED BY BODY SHOP TO THE SERVICE DEPARTMENT OF DEALERSHIP AND SENT TO CORPORATE AND MY REQUEST TO HAVE THEM REPAIR VEHICLE WAS DENIED AND I HAVE HAD VEHICLE REPAIRED AT MY COST AT LOCAL BODY SHOP. PICTURES ARE AVAILABLE THAT WERE TAKEN BY BODY SHOP AND I STATEMENT OF SERIOUS SAFET
Service Brakes, Hydraulic
Filed Jan 23, 20046,000 milesGA
THERE WAS A SEVERE PULSATION IN THE REAR OF THE VEHICLE WHEN THE BRAKE WERE APPLIED. THE DEALERSHIP SERVICED THE VEHICLE OVER 20 TIMES. *JB
Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash
Filed Oct 15, 20035,900 milesNJ
WHILE DRIVING AT 35 MPH ON A DRY SINGLE LANE PAVED ROAD, I UNAVOIDABLY RAN MY INFINITI QX4 SUV OVER A TREE BRANCH IN THE ROAD. THE TREE BRANCH BRIEFLY BECAME ENTANGLED UNDER THE VEHICLE AND THEN WAS EXPELLED. ONCE THE TREE BRANCH WAS RELEASED, MY ABS LIGHT CAME ON. I TOOK MY VEHICLE TO MY INIFINITI DEALER WHO PUT THE VEHICLE ON A LIFT. EXAMINATION SHOWED NO DAMAGE TO THE VEHICLE OTHER THAN THE WIRING ASSEMBLY TO THE FRONT WHEEL SENSOR HAD ITS WIRE AND ELECTRICAL PIN PULLED FROM THE ELECTRICAL CONNECTOR TO THE FRONT WHEEL SENSOR. ABS FOR THE VEHICLE WAS DISABLED. *LA
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Aug 9, 2022. Source: NHTSA Office of Defects Investigation.