Owners filed 43 complaints about this vehicle with federal regulators, most often about the fuel system, gasoline. It has been recalled 2 times.
When it fails
08399983,999 milesMedian miles at failure
42 complaints record an odometer reading. Failures cluster around 60,000–75,000 miles.
What fails
Component
Reports
Crashes
Fires
Injuries
Fuel System, Gasoline
22
0
0
0
Engine
6
0
0
0
Fuel System, Other › Storage › Fuel Gauge System
4
0
0
0
Seats
3
0
0
0
Fuel System, Other
3
0
0
0
Electrical System
2
0
0
0
Exterior Lighting › Brake Lights
1
0
0
0
Air Bags › Side/Window
1
0
0
0
Air Bags › Frontal
1
0
0
0
2 safety recalls
Part 573 reports
Fuel System, Gasoline12V088000
Filed Mar 6, 20128,120 vehiclesNissan North America, Inc.
Defect. NISSAN IS RECALLING CERTAIN MODEL YEAR 2003-2004 INFINITI M45 VEHICLES MANUFACTURED FROM MARCH 7, 2002, THROUGH JUNE 3, 2004. DUE TO A CIRCUIT BOARD FAILURE, THE FUEL GAUGE MAY READ A FUEL LEVEL HIGHER THAN ACTUALLY EXISTS. AS A RESULT, THE VEHICLE MAY RUN OUT OF GAS WITHOUT NOTICE.
Risk. THE VEHICLE MAY STALL WITHOUT WARNING, INCREASING THE RISK OF A CRASH.
Remedy. NISSAN WILL NOTIFY OWNERS, AND DEALERS WILL MODIFY THE CIRCUIT BOARD FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 27, 2012. OWNERS MAY CONTACT NISSAN CUSTOMER SERVICE AT 1-800-647-7261.
Filed Oct 13, 200496 vehiclesNissan North America, Inc.
Defect. ON CERTAIN PASSENGER VEHICLES, THE BRAKE LAMP SWITCH MAY MALFUNCTION.
Risk. IF THIS OCCURS, THE BRAKE LIGHTS WILL NOT ILLUMINATE WHEN THE BRAKE IS APPLIED, WHICH COULD RESULT IN A CRASH.
Remedy. DEALERS WILL REPLACE THE BRAKE LAMP SWITCH. THE RECALL BEGAN ON OCTOBER 25, 2004. OWNERS SHOULD CONTACT INFINITI AT 1-800-662-6200.
What owners reported
Newest filings
Engine
Filed Oct 19, 2015168,000 milesVA
TL* THE CONTACT OWNS A 2004 INFINITI M45. WHILE THE VEHICLE WAS STOPPED AT A RED LIGHT, THE ACCELERATOR PEDAL WAS DEPRESSED, THE ENGINE STALLED, AND ALL OF THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DIAGNOSTIC RESULTS WERE UNKNOWN. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 03V455000 (ENGINE AND ENGINE COOLING) HOWEVER, THE REMEDY FAILED TO PREVENT THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 168,000.
Engine
Filed Sep 23, 2015171,000 milesCT
TL* THE CONTACT OWNS A 2004 INFINITI M45. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND FAILED TO RESTART. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTO PARTS STORE, WHERE IT WAS DETERMINED THAT THE CAM SHAFT SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 171,000.
Exterior Lighting › Brake Lights
Filed Mar 12, 2015155,924 milesVA
TL* THE CONTACT OWNS A 2004 INFINITI M45. WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE LIGHT DID NOT ILLUMINATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V497000 (EXTERIOR LIGHTING). THE APPROXIMATE FAILURE MILEAGE WAS 155,924.
Engine
Filed Jun 3, 2014111,191 milesTX
TL* THE CONTACT OWNS 2004 INFINITI M45. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STARTED SPUTTERING BEFORE STALLING. THE CONTACT MENTIONED THAT THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND MOMENTS LATER, THE VEHICLE RESTARTED. THE VEHICLE EXHIBITED THE FAILURE MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN DIAGNOSED THAT THE CAM SHAFT POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,191.
Seats
Filed Sep 22, 201388,000 milesMA
FRAME ON DRIVERS SEAT BROKEN CAUSING SEAT TO LIST TO THE LEFT SIDE. PREVIOUSLY REPAIRED BY DEALER WHO INFORMED US AT THE TIME THAT IT COULD NOT BE REPAIRED AGAIN, IT WOULD NEED TO BE REPLACED AT AT COST OF APPROX $1800.00. SEAT CURRENTLY NOW NEEDS REPLACEMENT. THIS IS A ONE OWNER VEHICLE AND HAS BEEN MAINTAINED BY THE DEALERSHIP.
Engine
Filed Jun 5, 2013137,523 milesVA
TL* THE CONTACT OWNS 2004 INFINITI M45. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE STALLED AND THE VDC, ENGINE, AND SEATBELT LIGHTS ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND CHANGED THE BATTERY A DAY LATER BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE CRANK POSITION SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 137,523. ..UPDATED 06/28/13 *BF UPDATED 07/3/2013 *JS
Engine
Filed Jun 5, 2013137,519 milesVA
THE FIRST INCIDENT HAPPENED ON JUNE 3RD DRIVING TO WORK AND THE CAR JUST GAVE OUT. IT STALLED, LIGHTS CAME ON THE DASHBOARD AND CAR DIED. I WAS ABLE TO DRIFT TO A SIDE STREET IN WHICH I TRIED TO START THE CAR AGAIN; HOWEVER, THE CAR WOULD NOT START UP. I HAD TO GET IT TOWED TO MY HOUSE. AFTER SITTING FOR THE DAY, I TRIED TO START IT UP AGAIN AND IT STARTED. I WAS ABLE TO MAKE IT TO THE ADVANCE AUTO NEAR MY HOME WHERE THEY PUT IT ON THE MACHINE TO SEE IF THERE WAS A PROBLEM WITH THE ALTERNATOR AND/OR BATTERY. ALTERNATOR WAS GOOD AND THE BATTERY HAD SOME DEAD CELLS BUT I WAS TOLD NOT ENOUGH FOR THE CAR TO JUST DIE OUT IN THE MIDDLE OF DRIVING. THE NEXT DAY I INSTALLED A NEW BATTERY, THE CAR STARTED, DROVE ONTO THE INTERSTATE AND IT STALLED AGAIN (MY DAUGHTER WAS IN THE CAR) I HAD TO DRIFT TO SERVICE ROAD. I HAD TO LEAVE THE CAR OVERNIGHT, WENT BACK THIS MORNING (WEDNESDAY)AND THE CAR STARTED, I DROVE DIRECTLY TO THE INFINITI DEALER AND WAS DIAG.W/A BAD CRANK POSITION SENSOR. I HAD IT REPAIRED. I RESEARCHED THIS PROBLEM THE FIRST DAY IT HAPPENED AND FOUND THAT A RECALL WAS IN PLACE FOR OVER 620K M45'S;HOWEVER MINE WAS NOT ONE OF THEM. SAME PART, SAME DIAG, SAME MODEL, DIFFERENT YEAR. THIS IS DEFINITELY A HAZARDOUS PROBLEM AND I AM SEEKING REIMBURSEMENT FOR THE FEES I PAID TODAY ALONG WITH SOMEONE LOOKING INTO RECALLING THIS PART IN THE M45 MODELS. ITS RIDICULOUS NOT TOO IF THE SAME PART HAD TO BE REPLACED IN A 2004 WITH THE SAME DIAG. AND NOT A 2003. IF THIS IS NOT THE CORRECT D
Seats
Filed Mar 13, 201399,500 milesNY
WENT TO SIT IN CAR AND HEARD A LOUD POP AS I SAT. SEAT WAS THEN SHAKY AND UNSTABLE. FURTHER INSPECTION REVEALED THE SEAT WAS LOOSE OR BROKEN ON THE LEFT SIDE. TOOK CAR TO INFINITI WHERE I WAS TOLD THE SEAT CAME OUT OF THE TRACK AND THE SEAT TRACK NEEDED TO BE REPLACED AT A COST OF $1200. *TR
Electrical System
Filed Jan 24, 2013164,000 milesSC
TL* THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP, THE VEHICLE STALLED. THE VEHICLE RESTARTED AFTER AN HOUR AND WAS ABLE TO BE DRIVEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE FAILURE RECURRED APPROXIMATELY EIGHT TIMES OVER THE SPAN OF A MONTH. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 164,000...UPDATED 02-13-13 *BF UPDATED 02/14/13
Engine
Filed Jun 29, 2012118,000 milesFL
TL* THE CONTACT OWNS A 2004 INFINITI M45. THE CONTACT STATED THAT THE OIL INDICATOR LAMP FAILED TO ILLUMINATE, INDICATING THAT THE OIL LEVEL WAS LOW. AS A RESULT, THE ENGINE SEIZED. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE ENGINE AND THE INSTRUMENT PANEL NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 118,000.
Fuel System, Gasoline
Filed Mar 14, 201262,000 milesIL
THIS VEHICLE'S YEAR, MAKE AND MODEL HAS A KNOWN FUEL GAUGE ISSUE THAT NISSAN/INFINITI CHOSE TO IGNORE FOR THE LONGEST TIME. I THOUGHT I WAS ONE OF THE LUCKY ONES BECAUSE MY CAR DIDN'T HAVE THE ISSUE BUT IT HAPPENED BACK IN SEPTEMBER OF 2011 WHILE DRIVING HOME FROM WORK. LUCKILY, IT WAS ONLY ME IN THE CAR AND I WAS ABLE TO COAST ONTO THE SHOULDER AND CALL MY WIFE TO BRING GAS FOR ME. *TR
Fuel System, Gasoline
Filed Feb 28, 201274,000 milesOH
THIS CAR HAS A WELL-KNOWN ISSUE WITH THE FUEL GAUGE WHERE IT NO LONGER WORKS CORRECTLY. THIS RESULTED IN MY CAR RUNNING OUT OF FUEL AS THE INSTRUMENT WAS NOT WORKING CORRECTLY TO NOTIFY ME OF MY CORRECT FUEL AMOUNT, LEAVING ME STRANDED ON THE HIGHWAY. I BELIEVE THIS ISSUE IS ALREADY UNDER INVESTIGATION BY THE NHTSA. A RECALL SHOULD HAVE BEEN ISSUED FOR THIS AS IT IS A MANUFACTURER DEFECT. *TR
Fuel System, Gasoline
Filed Feb 24, 2012112,000 milesNJ
HELLO, I OWN A 2004 INFINITY M45 AND I WISH TO FILE A COMPLAINT. MY GAS GAUGE DOESN'T FUNCTION PROPERLY AND IT READS HALF FULL AT EMPTY WHICH CAUSED MY WIFE TO STALL OUT AT NIGHT!!!!! ON THE HIGHWAY!!!!! I THOUGHT IT MAY HAVE BEEN JUST MY CAR AT FIRST UNTIL I GOOGLED IT REALIZING THERE ARE THOUSANDS OF IDENTICAL INCIDENTS. MY CHECK ENGINE LIGHT IS ALSO ON READING P0461 FAULTY FUEL SENSOR. I HOPE SOMEONE CAN GET INFINITY TO FIX THIS SITUATION SEEING ITS OBVIOUS THAT THIS IS A MANUFACTURING ISSUE...THANKS FOR YOUR TIME IN ADVANCE... *TR
Fuel System, Gasoline
Filed Feb 11, 201272,000 milesNJ
CAR HAD NO FUEL DESPITE GAUGE READING. TRAVELING 65MPH IN LEFT LANE OF CROWDED RUSH HOUR TRAFFIC ON GARDEN STATE PARKWAY WITH NO LEFT SHOULDER. VERY DANGEROUS SERIES OF RIGHT LANE CHANGES AND COASTING IN NEUTRAL TO EXIT TRAFFIC. NO ACCIDENT OR INJURY BUT CHALLENGING SITUATION THAT DID NOT NEED TO HAPPEN SINCE WE ALL KNOW THESE GAUGES WILL FAIL BUT NOT WHEN. ENGINE HAS ALWAYS BURNED OIL. REQUIRES A QUART AFTER 2,000 MILES TO GET TO NEXT OIL CHANGE. *TR
Fuel System, Gasoline
Filed Feb 4, 201282,319 milesMA
DRIVING DOWN THE ROAD CAR SLOWED THEN DIED. SYSTEM READ 1/2 TANK OF GAS AND OVER 150 MILES LEFT TO REFUEL. GAS TANK WAS EMPTY. *KB
Electrical System
Filed Jan 17, 201276,000 milesCA
PURCHASED A 2004 INFINITI M45 WITH 76K IN MAY 2010. WITHIN 2 DAYS OF BUYING THE CAR THE CHECK ENGINE LIGHT CAME ON. I HAD IT SCANNED AND IT SAID "FUEL SENDING UNIT" SO I REPLACED THAT PART AND THE LIGHT WENT OFF. ABOUT 2 DAYS LATER, THE GAS TANK WAS ABOUT 1/4 TANK SHOWN, AND I WATCHED THE FUEL GAUGE NEEDLE MOVE FROM 1/4 TANK TO "FULL" AT THE STOP LIGHT. SHORTLY THEREAFTER THE CHECK ENGINE LIGHT CAME BACK ON. I DID A QUICK "GOOGLE" SEARCH AND FOUND MULTIPLE ONLINE FORUMS DISCUSSING THIS TOPIC AND THE REAL FAULT IS THE GAUGE CLUSTER. I CONTACTED A LOCAL INFINITI DEALER AND ASKED ABOUT THE PROBLEM AND WAS TOLD "IT'S ONLY HAPPENED A FEW TIMES" BUT I HAD PAGES OF OTHER OWNERS POSTING ON THE FORUMS SAYING IT HAD HAPPENED TO THEM. THE DEALER TOLD ME IT WOULD BE $800 TO REPLACE THE GAUGE CLUSTER, SO I SAID "NO THANKS" AND HAD MY ORIGINAL CLUSTER REPAIRED WITH A LIFETIME WARRANTY AT BBA REMANUFACTURING AND IT HAS WORKED PERFECTLY SINCE SEPTEMBER 2010. PRIOR TO REPAIRING THE ORIGINAL ONE, I PURCHASED A BRAND NEW GAUGE CLUSTER ON EBAY, BUT IT WAS NOT FOR MY MODEL WITH ICC AND NAV, SO I HAVE SPENT MONEY BUYING A GAUGE CLUSTER AND REPAIRING MY ORIGINAL ONE. *TR
Fuel System, Gasoline
Filed Jan 16, 201245,000 milesMD
MY FUEL GAUGE WAS SHOWING A HALF A TANK OF GAS AND I RAN OUT OF GAS STALLING IN THE MIDDLE OF AN INTERSECTION. THE VEHICLE IS OUT OF WARRANTY DO TO TIME FRAME BUT WELL WITHIN THE MILEAGE. THIS CONTINUES TO BE A PROBLEM AND I HAVE RUN OUT OF GAS 2 ADDITIONAL TIMES. THE VEHICLE READS FULL 99% OF THE TIME BUT WILL DROP DOWN TO ABOUT A HALF A TANK EVERY NOW AND THEN (BUT NOT OFTEN), USUALLY AS IT GETS CLOSE TO BEING EMPTY. THE DATES AND MILEAGE FOR THIS COMPLIANT ARE NOT ACTUALLY BUT ARE TO MY BEST GUESS. *TR
Fuel System, Gasoline
Filed Jan 13, 2012AL
CAR CUT OFF DUE LACK OF GAS, HOWEVER, THE FUEL GAUGE WAS SHOWING A HALF A TANK. *TR
Fuel System, Gasoline
Filed Jan 9, 201262,000 milesFL
THE FUEL GAUGE ON MY 2004 INFINITI STOPPED WORKING. I WAS DRIVING ON THE HIGHWAY AND MY FUEL GAUGE, READ 2/3RDS FULL, I RAN OUT OF GAS IN THE MIDDLE OF THE ROAD. I HAD TO HAVE THE CAR TOWED TO A REPAIR SHOP, THE FUEL PUMP WAS REPLACED. TO DATE THE GAUGE WILL NOT GO BELOW 2/3RDS NO MATTER HOW MUCH FUEL IS LEFT IN THE TANK. *TR
Fuel System, Gasoline
Filed Jan 8, 201233,000 milesNJ
MY FUEL GAUGE READ 1/3 OF A TANK AND I RAN OUT OF GAS. I BOUGHT THE CAR USED IN APPROXIMATELY JAN 2009 AND I BOUGHT AN EXTENDED COMPLETE POWERTRAIN WARRANTY. THEY INITIALLY THOUGHT IT WAS MY FLOAT MECHANISM IN THE GAS TANK BUT FINALLY REALIZED IT WAS THE DASH AND REPLACED IT UNDER WARRANTY ($50 DEDUCTIBLE APPLIED). MY WARRANTY EXPIRED A FEW MILES AGO (CAR HAS 90500 MILES ON IT NOW) AND I HAVE BEGUN TO NOTICE THE PROBLEM AGAIN. CURRENTLY I FILL UP AFTER THE TRIP ODOMETER REACHES 300 MILES DRIVEN ON A TANK BECAUSE WHILE THE GAUGE APPEARS TO WORK ACCURATELY, ONCE IT REACHES 1/4 OF TANK LEFT, IT BEGINS TO RISE AND WILL GO AS HIGH AS 3/4 FULL. SOMETIMES TURNING THE CAR OFF AND THEN BACK ON WILL RESET IT BUT IT WILL SOON BEGIN TO RISE AGAIN. VERY ANNOYING AND ACCORDING TO THE DEALER THE DASH COSTS $900+ (IN 2009). RAMSEY INFINITI OF RAMSEY NJ DID THE WORK IN 2009. *TR
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Mar 6, 2012. Source: NHTSA Office of Defects Investigation.