2017 Hyundai Tucson complaints

THIS IS THE 5TH TIME. REAR BRAKE LIGHT BLEW OUT ON DRIVER SIDE THIS TIME.SET ANOTHER APPOINTMENT FOR 12-06-2019

TRANSMISSION GEAR NOT CATCHING PERIODICALLY. AND THE REAR BRAKE LIGHTS HAVE BLEW OUT FOR THE FOURTH TIME. BOTH BRAKE HARNESSES WERE REPLACED BY HYUNDAI PREVIOUSLY DUE TO BURN UP.

ON NUMEROUS OCCASIONS THIS VEHICLE HAS FAILED TO ACCELERATE. THE VEHICLE RPMS RISE BUT IT TAKES ROUGHLY 2-3 SECONDS TO ENGAGE. I FEEL THIS IS VERY UNSAFE ESPECIALLY WHEN MAKING A LEFT TURN IN TRAFFIC. I HAVE TAKE IT TO THE DEALER MORE THAN ONCE WITH NO HELP. THE 2016 MODEL WAS RECALLED FOR EXACTLY WHAT I HAVE EXPERIENCED AND I BELIEVE THE 2017 MODEL SHOULD BE AS WELL.

FEW SECONDS HESITATION, AND SHAKY MOTION ON TAKE OFF, WHEN CAR IS WARM (IN HEAVY TRAFFIC). HESITATION/DELAY IN SHIFTING GEAR, WHEN NEED ACCELERATION.

CAR ENGINE/TRANSMISSION STALLS, LAGS,HESITATES, JUMPS AND CHUGS WHEN GAS IS PRESSED FROM A STOPPED POSITION OR IN SLOW STOP AND GO TRAFFIC. WHEN PRESSING ON THE GAS PEDAL THE ENGINE/TRANS DOES NOT ENGAGE AND MOVE THE CAR. AFTER A FEW SECONDS THE CAR WILL ENGAGE AND JERK, AND JUMP. THE HESITATION MAKES THE CAR FEEL LIKE IT IS GOING TO STALL OUT. VERY DANGEROUS SITUATION. I AM AFRAID EVERY TIME I GET IN THE CAR TO DRIVE. THIS HAS BEEN GOING SINCE THE DAY BOUGHT THE CAR

I AM HAVING ISSUES WITH THE VEHICLE NOT ACCELERATING WHEN THE GAS PEDAL IS PRESSED. THIS USUALLY HAPPENS FROM A STOP OR SLOW SPEED. THIS IS AN INTERMITTENT PROBLEM, HOWEVER, IT SEEMS TO BE HAPPENING MORE FREQUENTLY RECENTLY. I WAS AFRAID OF TAKING IT TO THE DEALERSHIP SINCE IT DIDN'T HAPPEN ALL THE TIME, AND I WAS AFRAID OF A BILL IF THEY COULDN'T REPLICATE THE BEHAVIOR. SO NOW I'VE HAD MY VEHICLE TO THE DEALER. THEY SAY THERE'S NO CODES SHOWING. THEY'VE ASSURED ME THAT THIS IS HOW THE VEHICLE IS SUPPOSED TO WORK. I ASSURE YOU, THAT MY VEHICLE IS NOT SUPPOSED TO LEAVE ME LAGGING WITH NO POWER IN THE MIDDLE OF AN INTERSECTION BEING HONKED AT BY OTHER VEHICLES WHO NARROWLY MISS HITTING ME. I EVEN ASKED FOR A REPROGRAMMING, (SINCE THAT SEEMS TO HAVE TEMPORARILY CORRECTED THE PROBLEM FOR SOME), BUT THEY WERE UNWILLING SINCE, TO THEM, MY VEHICLE IS WORKING AS IT SHOULD. I'M AWARE OF THE CLASS ACTION SUIT FOR THIS VEHICLE, BUT SINCE I CAN'T AFFORD TO TRADE MY VEHICLE, (EVEN WITH THE CLASS ACTION MONEY), I REALLY JUST WANT MY CURRENT VEHICLE TO WORK PROPERLY.

OIL PAN LEAK: 2.0L NU GDI ENGINE IS STARTING TO LEAK OIL IN THE OIL PAN. ONLY 38,900 MILES. PREVIOUS ENGINE OIL WAS MADE BY THE DEALER AND NO NOTICE ABOUT THE ISSUE MAS MADE.I WILL GO TO THE DEALER AND COMPLAIN BECAUSE OF THIS.

VEHICLE HAS A DUAL-CLUTCH TRANSMISSION AND HESITATES OR ALMOST STALLS WHEN ACCELERATING FROM A STANDING STOP. IT DOESN'T HAPPEN ALL THE TIME. DEALER RESETS SENSORS IN TRANSMISSION FOR US PERIODICALLY WHICH HELPS FOR A WHILE; IS THIS A FLAW IN MANUFACTURE OR JUST THE NATURE OF A DUAL-CLUTCH TRANSMISSION?

THE VEHICLE WILL STALL OUT. YOU CAN HIT THE GAS AND HIT THE GAS AND NOTHING WILL HAPPEN FOR ALMOST 30 SECONDS THEN IT WILL JERK REALLY HARD AND GO. THIS HAS HAPPENED SEVERAL TIMES AND I HAVE ALMOST BEEN T BONED BECAUSE OF IT STALLING OUT WHEN PULLING OUT OF A PARKING LOT. THIS HAS HAPPENED SEVERAL TIMES AND HAVE HAD IT AT THE HYUNDAI DEALERSHIP AND OF COURSE THEY CAN'T FIND ANYTHING.

TL* THE CONTACT OWNS A 2017 HYUNDAI TUCSON. WHILE IN TRAFFIC, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO LAWLEY HYUNDAI (28000 EAST FRY BOULEVARD, SIERRA VISTA, AZ 85635, (520)-226-0656) TO BE REPAIRED PER TSB NUMBER: 16-GI001 (TRANSMISSION DUAL CLUTCH); HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE FAILED TO ACCELERATE AFTER A STOP. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 8,004.

2ND TIME THIS HAS HAPPENED TO ME. 2017 HYUNDAI TUCSON DECIDED IT WAS NOT GOING TO SHIFT OUT OF PARK EVEN THOUGH THE SHIFT WAS ALLOWING ME TO SHIFT VIA THE SHIFTER AND SHOWING IT WAS SHIFTING ON THE DASH. IT WAS PARKED. EVEN WHEN TOWED, THE WHEELS LOCKED AND WOULDN'T MOVE FROM THE PARKED SPOT.. IT WORKED IN THE AM, SHIFTING FUNNY OF COURSE, THEN COME AFTER NOON, WOULDN'T GO. FINALLY THE CHECK ENGINE LIGHT CAME ON THIS TIME WHEREAS THE FIRST TIME (95500K) IT DIDN'T. CURRENTLY HAS 100754 MILES AND I'M OUT OF STATE. ALREADY CONTACTED CORPORATE AGAIN.

SEE ATTACHED DOCUMENT

ON MULTIPLE OCCASIONS, WHEN ACCELERATING FROM A STOPPED POSITION, MY CAR HESITATES TO MOVE WHEN PRESSING THE GAS PEDAL. IN ADDITION, THE TRANSMISSION STRUGGLES TO FIND A GEAR RESULTING IN A LACK OF POWER, ENGINE REVVING AND JERKY MOVEMENT OF THE VEHICLE WHEN TRAVELING AT LOW AND SLOW SPEEDS. THIS IS EXTREMELY DANGEROUS AS I'VE HAD TO SLAM ON THE BRAKES TO PREVENT MY CAR ENTERING CROSS TRAFFIC BECAUSE THE CAR FAILED TO MOVE WHEN PRESSING ON THE GAS PEDAL.

DTC PROBLEM. WHEN STOPPED AND I STEP ON THE GAS TO MOVE, MY CAR 'STUTTERS' AND SEEMS LIKE THE CAR WILL STALL. IF I PUT MY FOOT ON THE GAS IT WILL LEAP FORWARD. IN STOP-AND-GO TRAFFIC, MY CAR STUTTERS ALONG AND THIS HAS BECOME QUITE DANGEROUS WHEN THE TRAFFIC IS VERY BAD. THIS HAS BEEN GOING ON SINCE I PURCHASED THE CAR IN JANUARY 2018 BUT HAD PROGRESSIVELY GOTTEN WORSE. THE DEALERSHIP SAID IT IS NORMAL FOR THE CAR AND THEN SAID IT NEEDS A SOFTWARE UPDATE BUT MY CAR DOES NOT HAVE ONE.

I HAVE BEEN COMPLAINING ABOUT THE TRANSMISSION SINCE I PURCHASED THIS VEHICLE AND EVERY 3 MONTHS THEY 'ADJUST' IT TO FIT MY DRIVING HABITS. IT'S A DANGEROUS VEHICLE AND DOES NOT ACCELERATE WHEN IT SHOULD. I CAN NEVER TRUST IT TO PULL INTO TRAFFIC BECAUSE I DON'T KNOW IF IT'S GOING TO MOVE. IT HAS SLIPPED INTO WHAT I WOULD CALL NEUTRAL AND HAD NO POWER AT ALL, JUST ROLLED INTO ONCOMING TRAFFIC. I FILED A COMPLAINT WITH NHTSA SHORTLY AFTER I PURCHASED IT BUT DO NOT SEE THE ORIGINAL COMPLAINT FILED. THIS IS A DANGEROUS VEHICLE AND NOT TRUSTWORTHY. I PURCHASED THE EXTENDED WARRANTY, IF NOT, I'M SURE I WOULD HAVE ADDITIONAL COSTS ASSOCIATED WITH THIS VEHICLE. I WANT TO GET RID OF IT BUT KNOW IT'S NOT WORTH NEAR WHAT I PAID FOR IT BECAUSE IF THIS TRANSMISSION. HESITATION HAPPENS ALL THE TIME. THERE'S NO WAY TO PINPOINT ONE DATE BUT THE FIRST TIME WAS JUST AFTER I PURCHASED IT.

MULTIPLE INSTANCES (39+ AND COUNTING SINCE I BOUGHT IT NEW IN JAN '18) OF LAG IN ACCELERATION WHEN AT A LOW SPEED (OCCASIONALLY AFTER BEING STOPPED) & THEN NEEDING TO SPEED UP. MANY TIMES I WAS WAITING TO TURN LEFT ACROSS AN INTERSECTION IN FRONT OF ON-COMING TRAFFIC WHERE YOU TYPICALLY INCH FORWARD & THEN NEED TO ACCELERATE QUICKLY TO MAKE IT ACROSS BEFORE THE NEXT CAR COMES OR WHEN THE LIGHT TURNS YELLOW & THEN RED. SOMETIMES IT WAS INCHING UP BEHIND ANOTHER CAR WAITING TO MERGE W/TRAFFIC, OR IN STOP-GO TRAFFIC & THEN NOT HAVING ACCELERATION WHEN NEEDED. IN ALL SITUATIONS ACCELERATION WAS NEEDED & DESPITE PRESSING DOWN ON THE ACCELERATION PEDAL (SOMETIMES TO THE FLOOR), NOTHING HAPPENS FOR ANYTHING FROM A HALF SECOND TO AT LEAST A COUPLE OF SECONDS. THE LAG WHEN TURNING LEFT IS VERY DANGEROUS - POTENTIALLY EVEN FATAL - DUE TO NEEDING ACCELERATION & SPEED TO AVOID BEING HIT BY OTHER CARS. BEING HIT FROM BEHIND BY ANOTHER CAR IS A POTENTIAL DANGER WHEN TRYING TO SPEED UP & HAVING A SECOND OR MORE DELAY BEFORE THE ENGINE KICKS IN - THE DRIVER BEHIND MUST BE PAYING VERY CLOSE ATTENTION IN CASE MY CAR DOESN'T MOVE WHEN EXPECTED. IN THIS CASE IT'D OBVIOUSLY BE THE OTHER DRIVER'S FAULT, BUT THAT'S NO COMFORT SHOULD I SUSTAIN INJURIES FROM A COLLISION DUE TO A KNOWN FAULTY DCT COMPONENT/SOFTWARE. SAME FOR THE TIMES I PRESSED THE PEDAL AND NOTHING HAPPENS, SO I PRESS IT TO THE FLOOR AND SUDDENLY IT ENGAGES A SECOND OR TWO LATE - THAT LURCH IS UNEXPECTED & DANGEROUS IN ITSELF. I CAN'

TL* THE CONTACT OWNS A 2017 HYUNDAI TUCSON. WHILE ATTEMPTING TO DRIVE FROM AN IDLE POSITION, THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO CENTRAL VALLEY HYUNDAI (4620 MCHENRY AVE, MODESTO, CA) WHERE IT WAS DIAGNOSED THAT THE CLUTCH PACK INSIDE THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 60,000.

I WAS DRIVING MY CHILDREN TO SCHOOL WHO WERE SITTING IN THE BACK SEAT WHEN WE HEARD A HUGE POP AND THE GLASS ABOVE THEM WAS SHATTERED AND STARTING FALLING ON THEM. IT WAS VERY SCARY AND THE CHILDREN BECAME VERY EMOTIONAL. I IMMEDIATELY CALLED THE CAR DEALERSHIP AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO AND I WOULD BE BETTER OFF CALLING INSURANCE.

I EXPERIENCE A NOTABLE LAG WHEN ACCELERATING FROM STOP TO GO WHICH RESULTS IN THE CAR JERKING FORWARD. THIS HAPPENS DURING ACCELERATION FROM STOP TO GO. WHEN DRIVING ON CITY STREETS OR STOP AND GO TRAFFIC ON THE HIGHWAY I EXPERIENCE THIS JERKING/SHAKING PERFORMANCE. THIS HAS BEEN WIDELY DESCRIBED ON VARIOUS INTERNET MESSAGING BOARDS.

THEIR IS A VERY NOTICEABLE DELAY IN ACCELERATION OF HE VEHICLE AFTER PRESSING THE ACCELERATOR. ALSO, ON SEVERAL OCCASIONS PRESSING THE ACCELERATOR RESULTS IN THE ENGINE RPM'S INCREASING BUT NO ACCELERATION OF THE VEHICLE. THIS HAS RESULTED IN SEVERAL "CLOSE CALLS" WHEN MERGING INTO TRAFFIC OR STARTING FROM A TRAFFIC SIGNAL. THESE ISSUES OCCUR WHEN PRESSING THE ACCELERATOR PEDAL TO ACCELERATE THE VEHICLE FROM A STOP OR TO INCREASE SPEED WHEN THE VEHICLE IS MOVING SLOWLY. THE ISSUE HAS HAPPENED MULTIPLE TIMES WITH THE LATEST ON 10/24/2019. AT ALMOST EVERY SCHEDULED SERVICE VISIT I TELL THE HYUNDAI SERVICE REPRESENTATIVE ABOUT THE PROBLEM AND AM ALWAYS TOLD THAT IT IS SIMPLY A TURBO LAG. THE ISSUE IS DANGEROUS AS YOU NEVER KNOW WHEN IT WILL OCCUR.

THE DUAL-CLUTCH TRANSMISSION HESITATES, JERKS, VIBRATES FROM A STOP WHEN ACCELERATING. DEALER SAYS "THAT IS 'NORMAL', THAT THE COMPUTER HAS TO LEARN MY PARTICULAR DRIVING STYLE/HABITS."

I WAS DRIVING ON I-45 IN HOUSTON 60MPH, GOOD WEATHER, GOOD ROAD, NO UNSAFE CONDITIONS. THERE WAS NO DEBRIS ON THE ROAD, NOR ANY TRUCKS CLOSE BY. FRONT PANEL OF PANORAMIC SUNROOF EXPLODED MAKING A HOLE THE SIZE OF A BASKETBALL.

DRIVING ABOUT 25 MPH TURNING INTO A PARKING LOT THE VEHICLE JERKED FORWARD, THEN JUST STALLED. I BARELY GOT IT OFF THE ROAD AND FINALLY HAD BYSTANDERS HELP PUSH ME OFF. IT WAS TOWED TO LOCAL HYUNDAI DEALER AND AFTER REVIEW, THEY STATED SOMETHING ABOUT DEBRIS MELTED AND GOT INTO THE ENGINE, WHICH DESTROYED THE ENGINE. WAS UNDER FULL WARRANTY AND NOW IT'S BEEN 30 DAYS I'VE BEEN WITHOUT MY VEHICLE.

2017 TUCSON BASE MOTOR & BASE TRANS, NOT THE DCT. VEHICLE WILL NOT RESPOND TO THROTTLE(GAS PEDAL) INPUT. WHILE ROLLING SLOWLY FROM A DEAD STOP CAR DOES NOT ACCELERATE. YOU MUST FLOORBOARD THE PEDAL SEVERAL TIMES TO MAKE ENGINE RESPOND. OCCASIONALLY SAME WILL HAPPEN WHEN CHANGING LANES AT SPEED. DEALER NOTIFIED ON SEVERAL OCCASIONS. RESPONSE WAS "TYPICAL OF DCT". CAR DOES NOT HAVE DCT. EXTREMELY UNSAFE--ACCIDENT WAITING TO HAPPEN. NOTE TO NHTSA-- MOST OF COMPLAINTS CONCERNING THIS VEHICLE ARE FOR SAME CONDITION. WHEN WILL YOU ISSUE A RECALL??? WHAT ARE YOU WAITING FOR? MUST DOZENS OF PEOPLE DIE BEFORE YOU DO ANYTHING??

THE CAR HESITATES/SHUTTERS FROM A STOP WHEN GIVEN GAS. WHEN I SEARCHED YOUR SITE WITH JUST YEAR, MAKE AND MODEL OF MY CAR, THE EXACT DESCRIBED ISSUES CAME UP. THIS ISSUE HAS PUT MY WIFE AND MYSELF IN DANGEROUS SITUATIONS WHEN THE CAR HESITATES PULLING OUT INTO TRAFFIC. I PURCHASED THE CAR NEW WITH 4000 MILES AND IT HAS DONE THIS FROM THE BEGINNING. I WAS TOLD BY THE SERVICE DEPT TO USE A HIGHER OCTANE FUEL. NO IMPROVEMENT WAS NOTICED.

RIGHT REAR DOOR WILL NOT OPEN OR UNLOCK FROM EITHER THE INSIDE OR OUTSIDE. CAN NOT BE OPENED EITHER MANUALLY OR ELECTRONICALLY. A SAFETY ISSUE.

WE BOUGHT A HYUNDAI TUCSON SUV FROM HYUNDAI OF ORANGE PARK JACKSONVILLE, FLORIDA 32244 BACK ON NOVEMBER 2, 2017. THE PROBLEM WITH THIS SUV IS THAT IT HAS A JERKING AND HESITATION PROBLEM WHEN YOU START OUT FROM 5 MILES AN HOUR UNTIL IT GETS UP TO SPEED. IT IS WORSE IN DAMP WEATHER AND WHEN IT RAINS OUT, ALSO WHEN YOU ARE IN STOP AND GO TRAFFIC. I HAVE HAD THE SUV BACK TO THE DEALERSHIP 5 TIMES AND THEY DOCUMENTED IT 3 TIMES BY STATING THERE IS NO PROBLEMS WITH THE SUV AND IT'S THE TRANSMISSION THAT WAS PUT INTO THE SUV'S. I HAVE ALSO CALLED HYUNDAI DIRECT IN CALIFORNIA, AND THEY SAY IT'S THE DUEL CLUTCH TRANSMISSION THAT WAS PUT INTO THOSE SUV'S. THEY OFFERED ME A CAR PAYMENT OF $351.00 TO NOT FURTHER THE COMPLAINT, WHICH I DECLINED. MY WIFE DRIVES THE SUV AND IS AFRAID THAT SHE WILL GET INTO AN ACCIDENT ONE OF THESES DAYS WHEN MAKING A TURN. IT STARTED WITH THIS PROBLEM IN MAY OF 2018 AND HAS CONTINUED EVER SINCE. THE DEALERSHIP TELLS ME THE ONLY WAY TO RESOLVE THE PROBLEM IS TO TRADE IN AND BUY ANOTHER SUV OR CAR THAT IS NEWER 2019, AS HYUNDAI DIDN'T PUT THE SAME TRANSMISSION IN THE 2019'S. I BELIEVE THIS IS A SAFETY PROBLEM WITH THESES VEHICLES. HYUNDAI IS AWARE OF THE PROBLEMS, AS THERE IS A CLASS-ACTION SUITE AGAINST THEM PENDING IN THE CALIFORNIA COURT.

THE VEHICLE FAILS TO ACCELERATE, STALLS, STUTTERS OR ACCELERATES WITH DELAY WHEN MOVING FROM A STOP OR FROM A SLOW CRAWL. THE VEHICLE IS ADVERTISED AS AN AUTOMATIC TRANSMISSION BUT PERFORMS AS THOUGH IT IS A MANUAL TRANSMISSION. I WAS TOLD BY THE DEALERSHIP THAT THE DUAL-CLUTCH TRANSMISSION SHOULD BE DRIVEN AS A THOUGH IT WERE MANUAL AND THAT I, AS THE DRIVER, SHOULD ADJUST THE PRESSURE ON THE ACCELERATOR. MY VEHICLE HAS COME TO A COMPLETE STOP IN THE MIDDLE OF AN INTERSECTION AND HAVING PURCHASED THIS VEHICLE DUE TO ITS HIGH SAFETY RATINGS I AM INCREDIBLY CONCERNED ABOUT Y SAFETY AS THE DRIVER. NEW MODELS OF THIS VEHICLE HAVE HAD THE TRANSMISSION REPLACED COMPLETELY DUE TO INCREASED CONCERNS ABOUT THE ISSUES MENTIONED PRIOR, BUT THOSE OF US WHO ARE STILL DRIVING THE 2017 MODEL HAVE LIMITED OPTIONS TO IMPROVE OUR SAFETY AND THE FUNCTIONAL OPERATION OF OUR VEHICLES. THIS IS A VERY SERIOUS, SCARY, AND DANGEROUS ISSUE THAT HAS THE POTENTIAL TO RESULT IN GREAT BODILY HARM OR DEATH IF THE ISSUE PRESENTS ITSELF AT THE WRONG TIME. I HAVE BEEN UNABLE TO GET ANY HELP FROM THE DEALERSHIP ASIDE FROM ADVICE ON HOW TO DRIVE AN AUTOMATIC TRANSMISSION AS THOUGH IT WERE A MANUAL, AND I AM UNSURE AS TO WHERE TO TURN NEXT.

WHILE DRIVING NORMALLY IN 'D' DRIVE IN MY 2017 HYUNDAI TUCSON, I SIMPLY STEPPED ON THE GAS PEDAL TO ACCELERATE AND MERGE INTO HIGH-SPEED FREEWAY TRAFFIC, AND WITH NO DASHBOARD LIGHT WARNINGS OR ANY SIGN OF DYSFUNCTION OF THE VEHICLE, THE CAR ACCELERATED PERFECTLY IN FIRST GEAR, AND SEEMED TO AUTOMATICALLY GET INTO ANOTHER GEAR AND AS I WAS MERGING WITH TRAFFIC THE CAR SHUDDERED SLIGHTLY SPASMODICALLY ' AND THEN THE TRANSMISSION (CLUTCHES) COMPLETELY DISENGAGED WITH THE ENGINE REVVING TO 8000 RPMS WITH NO GEAR ENGAGEMENT AFTER STEPPING ON THE GAS PEDAL. THE GEAR SHIFT WAS USELESS EVEN WHEN I WENT TO "SHIFTRONIC" MANUAL MODE - I HAD NO MANUAL CONTROL. NO GEAR INDICATOR NUMERAL (LIKE A "1") APPEARED. NOTHING - AND NO INDICATION ON THE DASHBOARD. I FORTUNATELY AVOIDED DEATH BY LUCK OF THE TRUCKER AVOIDING A MAJOR REAR-END COLLISION WITH MY CAR - AS I SUCCESSFULLY MANAGED TO GET ONTO THE SHOULDER IN JUST THE NICK OF TIME. INTERNET RESEARCH SHOWS THIS IS AN INHERENT PROBLEM WITH THIS DCT TRANSMISSION, AND IN WYLIE V.. HYUNDAI AMERICA CLASS ACTION LAWSUIT, ALL OF THE DESCRIPTIONS OF EVENTS THAT HAD OCCURRED TO OTHER CLAIMANTS - ALSO OCCURRED TO ME. CURRENTLY HYUNDAI IS ATTEMPTING TO BAIT ME INTO SIGNING MY RIGHTS AWAY, NOR ARE THEY CONDUCTING THEIR CUSTOMER SERVICE IN A PROPER, ON THE LEVEL MANNER. THIS IS A MAJOR SAFETY HAZARD, AND I WAS ALMOST KILLED OR INVOLVED IN A MAJOR CATASTROPHIC ACCIDENT THAT CERTAINLY WOULD HAVE CAUSED MAJOR INJURY OR DEATH.

MY 2017 HYUNDAI TUCSON ECO IS EQUIPPED WITH THE 7 SPEED DUAL-CLUTCH TRANSMISSION AND FROM THE DAY WE PURCHASED IT UNTIL NOW THE CAR HAS A BAD HESITATION WHEN TURNING, ACCELERATING, FROM A STOP. THIS CAN CAUSE AN ACCIDENT BECAUSE THE CAR WILL NOT ACCELERATE IN TIME AND WHEN IT DOES IT JOLTS. EVERY TIME THE THIS CAR GOES INTO THE DEALERSHIP ITS TRANSMISSION GETS REFLASHED AND THIS DOES NOT HELP

THE VEHICLE ACCELERATES INITIALLY AND STOPS ACCELERATING A FEW SECONDS LATER. MY WIFE ACCELERATED FROM A STOP TO TURN LEFT ACROSS ONCOMING TRAFFIC. SECONDS AFTER THE CAR STARTS THE TURN IS CROSSING THE ONCOMING TRAFFIC IT SLOWS DOWN PROLONGING THE TIME YOU ARE VULNERABLE TO BEING HIT ON THE PASSENGER SIDE OF THE CAR. THIS HAS HAPPEN NUMEROUS TIMES WHEN ACCELERATING FROM A STOP TO TURN LEFT.

MY 2017 TUCSON FEELS AS THOUGH IT WILL STALL DURING SLOW SPEEDS, SUCH AS IN A DRIVE WAY, OR IN STOP AND GO TRAFFIC. IT STUTTERS AS THOUGH IT IS A MANUAL CLUTCH TRANSMISSION WITH AN INEXPERIENCED DRIVER. IN ADDITION, WHEN TAKING OFF FROM A STOP SIGN, THE CAR OFTEN DOES NOT RESPOND APPROPRIATELY TO ACCELERATION AND WILL NOT MOVE EVEN WHEN THE ENGINE REVS AT A HIGHER RPM. I HAVE HAD MANY CLOSE CALLS WHEN TURNING RIGHT ONTO A BUSY STREET AND MY CAR DOES NOT RESPOND CREATING A HAZARD AS I ROLL SLOWLY INTO ONCOMING TRAFFIC. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES AND HAVE BEEN TOLD THAT THEY CANNOT RECREATE THE COMPLAINT DURING A TEST DRIVE AND THAT THE STUTTERING IS DUE TO THE DUAL CLUTCH TRANSMISSION AND THAT IS IS SUPPOSED TO PERFORM THIS WAY. THE LAST TIME I TOOK IT IN (JULY 2019), I WAS TOLD THAT THEY DID A SOFTWARE UPDATE, BUT THIS DID NOT IMPROVE THE PROBLEM AND IT SEEMS TO BE GETTING WORSE. THIS VEHICLE IS ONLY TWO YEARS OLD, BUT I AM CONCERNED ABOUT MY SAFETY AND THE SAFETY OF MY FAMILY, SO AM PLANNING TO TRADE IT IN TO HYUNDAI AND PURCHASE ANOTHER VEHICLE THAT DOES NOT HAVE THE DUAL CLUTCH TRANSMISSION.

WHEN I AM IN A COMPLETE STOP MY ENGINE/TRANSMISSION FEELS LIKE IT WANTS TO STALL OR MISFIRE. WHEN I TAKE OFF IT KEEPS JUMPING BECAUSE IT HAS NO POWER. I ALMOST GET IN A ACCIDENT EVERYTIME I STOP AND TAKE OFF AGAIN. I HAVE TAKEN IT TO UNIVERSAL HYUNDAI 2 SEPARATE TIMES FOR THE SAME ISSUE AND THEY TOLD ME NOTHING IS WRONG WITH IT. IT IS SUPPOSE TO DO THAT. I DROVE 10 OTHER SUV THE SAME AS MINE AND HAD NO ISSUE AND HAD GOOD POWER. THIS IS A MAJOR SAFETY ISSUE AND ALMOST GOT INTO ABOUT 7 ACCIDENTS WITH IT BECAUSE IT FEELS LIKE NO POWER OR VACUUM OR ANYTHING. IDK HOW TO EXPLAIN. IF I SLOW DOWN BUT NOT STOP THEN PUSH THE GAS TO GET SPEED AGAIN THE CAR BOUNCES LIKE IT IS MISS FIRING OR TRANSMISSION WENT BAD

WHEN I AM IN A COMPLETE STOP MY ENGINE/TRANSMISSION FEELS LIKE IT WANTS TO STALL OR MISFIRE. WHEN I TAKE OFF IT KEEPS JUMPING BECAUSE IT HAS NO POWER. I ALMOST GET IN A ACCIDENT EVERYTIME I STOP AND TAKE OFF AGAIN. I HAVE TAKEN IT TO UNIVERSAL HYUNDAI 2 SEPARATE TIMES FOR THE SAME ISSUE AND THEY TOLD ME NOTHING IS WRONG WITH IT. IT IS SUPPOSE TO DO THAT. I DROVE 10 OTHER SUV THE SAME AS MINE AND HAD NO ISSUE AND HAD GOOD POWER. THIS IS A MAJOR SAFETY ISSUE AND ALMOST GOT INTO ABOUT 7 ACCIDENTS WITH IT BECAUSE IT FEELS LIKE NO POWER OR VACUUM OR ANYTHING. IDK HOW TO EXPLAIN. IF I SLOW DOWN BUT NOT STOP THEN PUSH THE GAS TO GET SPEED AGAIN THE CAR BOUNCES LIKE IT IS MISS FIRING OR TRANSMISSION WENT BAD

THERE APPEARS TO BE AN ISSUE WITH THE DUAL CLUTCH TRANSMISSION. WITH FOOT OFF THE BRAKE AND GAS AND COASTING AT A VERY SLOW SPEED THE CAR JERKS AND ACTS AS IF THE TRANSMISSION ISN'T GOING INTO GEAR. THIS ALSO OCCASIONALLY HAPPENS WHEN FIRST DEPRESSING THE GAS FROM A COMPLETE STOP, STALLING OUT FOR A FEW SECONDS. DEALERSHIP SAYS THIS IS A COMPLAINT THEY HEAR FREQUENTLY. I HAVE NOTICED IF THE TEMPERATURES ARE OVER 90 THIS HAPPENS MORE FREQUENTLY. OVER THE LAST COUPLE OF MONTHS IT HAS GOTTEN PROGRESSIVELY WORSE.

I MADE A COMPLAINT AGAINST THIS SAME PROBLEM BUT NOW IT IS ON THE OPPOSITE SIDE. THE BRAKE REAR PASSENGER SIDE HAS BURNED. THE DEALERSHIP BLOCKED EM FROM MAKING AN APPOINTMENT TO REPAIR THE DEFECT. I WILL TRY AGAIN. THIS IS THE SECOND BURNING OF THE BRAKE LIGHT SYSTEM.

18,000 MILES ON CAR. COMING FROM A COMPLETE STOP CAR FAILS TO ACCELERATE UNTIL PRESSING THE PEDAL TO THE FLOOR FOR 5 SECONDS AND CAUSES SEVERE SAFETY CONCERNS WHEN MERGING INTO TRAFFIC. IT IS AS IF CAR IS STALLING OR SOMETHING IS SLIPPING. ALSO SOMETIMES WHEN SHIFTING CAR WILL STAY IN HIGH RPMS AND STICK THERE EVEN WHEN NOT ACCELERATING. NOTICEABLY MORE FOR BOTH ISSUES DURING HOTTER MONTHS. THIS HAS ALMOST CAUSED NUMEROUS WRECKS AND SEVERE SAFETY CONCERNS AS I DRIVE WITH AN INFANT IN MY CAR. THERE ARE 1,000S OF COMPLAINTS ONLINE WITH THIS SAME ISSUE AND VEHICLE. SOMETHING NEEDS TO BE DONE BEFORE ONE OF US IS KILLED.

CAR OFTEN (BUT NOT ALWAYS) HESITATES UP TO 3 OR MORE SECONDS WHEN PRESSING THE GAS FROM STANDING STOP. STILL LESS THAN 15,000 MILES AND HAS BEEN DOING THIS OVER THE LAST 1,000 MILES OR SO.

I LEASED A 2017 TUCSON INTENDING TO BUY AT THE END. OVER THE PAST YEAR AND A HALF, WITH ABOUT 29,000 MILES ON IT, I HAVE HAD SIX DIFFERENT OCCASIONS WHERE I PULL OUT ONTO MY BUSY 50 MPH ROAD AND THE VEHICLE WILL NOT MOVE. IT'S ALMOST AS IF IT HAD STALLED OR SLIPPED INTO NEUTRAL, NO MATTER HOW SOFT OR HARD YOU STEP ON THE GAS. EACH OCCASION MY SON AND I HAVE COME WITHIN SECONDS OF BEING HIT BY DUMP TRUCKS, TRACTOR TRAILERS, OR OTHER ROADWAY VEHICLES. THE DEALERSHIP SERVICE SAYS IT'S THE DUAL CLUTCH SYSTEM, BUT CANNOT FIND ANYTHING WRONG, THEY'VE RESET THE PARAMETERS TO FACTORY SETTINGS, BUT IT DOES NOT FIX THE PROBLEM. NOT TO MENTION THE AC JUST WENT ON IT OUT OF NOWHERE. I AM 16 MONTHS OUT FROM THE LEASE TERMINATION, AND FEEL SO UNSAFE DRIVING THIS VEHICLE DUE TO THE FACT I HAVE COME WITHIN SECONDS OF GETTING REAR ENDED BY DUMP TRUCKS, THEN HAVING THE CAR BUCK FORWARD AND RED LINE. HANDFULS OF CUSTOMERS HAVE COMPLAINED ABOUT THIS VEHICLE, BUT NOTHING WILL BE DONE TO ADDRESS THIS UNTIL A FAMILY OR PERSON WINDS UP SERIOUSLY INJURED OR DEAD. UNFORTUNATELY, MY HUSBAND AND I ARE AT A CROSSROADS DECIDING IF BREAKING THE LEASE WOULD BE BETTER THAN WINDING UP IN A COFFIN, EITHER WAY IT'LL COST A SIGNIFICANT AMOUNT OF MONEY ON OUR END.

THE CAR HESITATES UNDER ACCELERATION . IT WILL SOMETIMES SITS JUST INCHING ALONG FOR 2 OR 3 SECONDS THEN START ACCELERATING. YOU DON'T KNOW WHEN ITS GOING TO HAPPEN. I HAVE TAKEN IT TO THE DEALER AND THEY SAID NOTHING IS WRONG WITH THE VEHICLE. IT CAN GO A WEEK WITH NOTHING THAN WHEN YOU LAST EXPECT IT HAPPENS AGAIN. VERY DANGEROUS I WONT LET MY WIFE DRIVE THE CAR.

THE REAR BRAKE LIGHT SOCKET BURNED. IN ADDITION, THE BRAKE LIGHT WAS INSTALLED IMPROPERLY MAKING IT EXTREMELY DIFFICULT TO REMOVE.

THE TRANSMISSION DOES NOT CONSISTENTLY ENGAGE PARTICULARLY FROM A STOPPED POSITION. I ALMOST HAD AN ACCIDENT WHEN COMING OUT OF A PARKING LOT ONTO A 4 LANE ROAD, I WAS TURNING LEFT. THERE WAS PLENTY OF TIME TO MAKE IT BUT THE TRANSMISSION FAILED TO ENGAGE. THE CAR ROLLED OUT ONTO THE ROAD BECAUSE I WAS ON A SMALL INCLINE AND NEARLY GOT HIT BY TRAFFIC AS THE ENGINE STRUGGLED TO ENGAGE. HYUNDAI IS AWARE OF THIS PROBLEM BUT ACCORDING TO THEM THAT'S HOW THE CAR IS SUPPOSED TO WORK. IT IS A POTENTIALLY DANGEROUS FLAW THAT THEY ARE WELL AWARE OF AN NO LONGER USE THIS SYSTEM IN 2019 TUCSON. THEY KNOW IT'S A FLAW AND REFUSE TO DO ANYTHING TO ASSIST.

WE PURCHASED THIS 2017 HYUNDAI TUSCON NEW FROM DEALER. AFTER OWNING THE CAR FOR ABOUT A YEAR, THE VEHICLE BEGAN DRAMATICALLY HESITATING WHEN STARTING FROM A STOP OR WHEN SLOWING DOWN THEN REAPPLYING THE ACCELERATOR. IT WILL ALSO RAPIDLY ACCELERATE AND JERKS FORWARD IN AN UNCONTROLLED MANNER. WE HAVE HAD IT TO DEALER TWICE, WHO STATED THERE WAS NOTHING WRONG WITH THE OBD CODES AND THEY COULDN'T TELL US WHAT WAS WRONG. THE MECHANIC, INITIALS J.F. AT HYUNDAI COOL SPRINGS IN NASHVILLE TN (PHONE: 615-814-6051) DROVE THE CAR HIMSELF AND WAS ABLE TO REPRODUCE THE PROBLEM TODAY, BUT STILL SAID THERE WAS NOTHING HE COULD DO TO FIX IT. HE PROVIDE THE HYUNDAI CUSTOMER CARE LINE WHICH I CALLED TO DETERMINE THERE WERE NO SAFETY RECALLS ON THIS MODEL AT THIS TIME. NO OPTION TO SPEAK TO A HUMAN ON THE PHONE. AT THIS POINT I DO NOT FEEL THIS VEHICLE IS SAFE FOR MY TEENAGE DAUGHTER TO DRIVE UNTIL WE HAVE A RESOLUTION.

AT APPROXIMATELY 6:10 PM ON WEDNESDAY 8/7/19, I WAS ON AN OUTLYING ROAD TURNING ON A ROUNDABOUT, I HAD SLOWED TO APPROXIMATELY 15 MPH TO ENTER THE ROUNDABOUT AND WAS ACCELERATING TO EXIT IT, WHEN MY 2017 HYUNDAI TUSCON SPONTANEOUSLY AND WITHOUT WARNING SHUT OFF. THE CAR SLOWED AND THE SCREENS WENT BLACK. I WAS ABLE TO GET TO THE SHOULDER BEFORE IT STOPPED COMPLETELY AND TURN MY HAZARD LIGHTS ON. I WAITED A FEW SECONDS AND TRIED THE CAR, IT STARTED RIGHT UP. I TURNED AROUND AND WENT HOME (8 MINUTE TRIP, ALONG OUTLYING ROADS) I AM UNSURE WHICH COMPONENT CAUSED THE MALFUNCTION THAT CAUSED MY CAR TO SPONTANEOUSLY SHUT OFF.

FROM STOP TO 30 MPH INTERMITTENT HESITATION. DANGEROUS WHEN TRYING TO MERGE FOR DON'T KNOW IF CAR WILL MOVE OR NOT. IT 'BUCKS' FROM START TO ACCELERATION INTERMITTENTLY. FROM LOW SPEED TO TRY TO ACCELERATE DOESN'T ALWAYS WANT TO ACCELERATE. DUAL CLUTCH SEEMS TO BE THE PROBLEM AND MAYBE SOMETHING ELSE. HYUNDAI SERVICE DID NOTHING TO HELP WITH THIS PROBLEM, JUST 'LIVE WITH IT'. WOULD THEY LIKE THEIR TEENAGER DRIVING SUCH A CAR?? SOME TIMES CAR LURCHES FORWARD TOO INSTEAD OF HESITATION. GAS MILEAGE TERRIBLE TOO. NOT GETTING WHAT THEY SAID, 18-20 MPH, ONCE IN AWHILE 25 OR 30.

WHEN ATTEMPTING TO ACCELERATE FROM BEING STOPPED AT A LIGHT, STOP SIGN, ETC. THE VEHICLE STALLS FOR ABOUT 3-5 SECONDS BEFORE MOVING. WHEN ATTEMPTING TO CHANGE LANES OR MERGE ONTO THE HIGHWAY THERE IS A DELAY. I'VE HAD THE VEHICLE FOR 1.5 YEARS (ORIGINAL OWNER). THESE ISSUES STARTED APPROXIMATELY 1 MONTH AGO.

I HAVE A HYUNDAI TUCSON SE PLUS 2.0 LITER HAS ALMOST 21K MILES. I STARTED NOTICING AN ISSUE A FEW WEEKS AGO WHERE IT WILL NOT ACCELERATE FROM A STOP OR SLOW CRAWL. I'VE HAD SOME FRIGHTENING SITUATIONS WHERE TAKING A LEFT TURN IN AN INTERSECTION THERE IS DELAYED ACCELERATION AS MUCH AS 2-5 SECONDS WITH ON-COMING TRAFFIC. THE PROBLEM IS EXACERBATED WITH THE AC ON AND UNDRIVABLE UNLESS I TURN THE AC OFF AT THE STOPLIGHT/STOP SIGN. I'VE TRIED ADDING SEA FOAM TO A FULL TANK OF GAS THINKING IT WAS DIRTY FUEL-INJECTORS, BUT NO IMPROVEMENT. MY BROTHER HAS AN IDENTICAL CAR WITH 31K MILES AND CALLED ME TODAY OF HAVING THE SAME ISSUE. THE ONLY COMMON DENOMINATOR IS IT HAS BEEN HOT (85-90 DEGREES) DURING THE DAY. WHEN THE TEMPERATURES ARE LOWER IN THE MORNING, I DO NOT NOTICE THE PROBLEM AS MUCH, BUT IT REMAINS SPORADIC. ALSO, I EXPERIENCED THE CAR SHIFTING AT UNUSUAL TIMES. I RECENTLY HAD AN OIL CHANGE AT THE HYUNDAI DEALER, AND I MENTIONED THE ISSUE. THEY COULD INVESTIGATE THE PROBLEM FOR A PRICE WHICH I WAS NOT INCLINED TO DO, MAINLY IF NO CODE WAS TRIGGERED AND IT IS UNDER WARRANTY. MY BROTHER IS TAKING HIS TUCSON NEXT WEEK, AND I WILL WAIT TO SEE WHAT COMES OF IT. IT IS NOT A COINCIDENCE THAT TWO IDENTICAL CARS WOULD EXPERIENCE THE SAME ISSUE AT THE SAME TIME. HAVING READ SEVERAL COMPLAINTS ON NHTSA AND OTHER FORUMS, I BELIEVE THIS IS AN ISSUE HYUNDAI IS NOT ADDRESSING. IF HYUNDAI CAN'T FIX THIS SOON, I WILL TURN THE CAR IN WHEN I LEASE IS UP IN A YEAR.

I'VE HAD A PROBLEM WITH THE CAR HESITATING AND STALLING SINCE I PURCHASED IT IN 2017. I BROUGHT IT TO THE DEALERSHIP WHERE I BOUGHT IT AND THEY TOLD ME THEY DID 2 SERVICE RECALL REPAIRS ON IT BUT COULD NOT REPLICATE THE PROBLEM. THE ISSUE CONTINUED TO HAPPEN SO I TRIED FIRST HYUNDAI IN NORTH ATTLEBORO. THEY TOLD ME THEY ALSO COULD NOT REPLICATE THE PROBLEM BUT RESET ENGINE ADAPTIVE VALUES AND TRANSMISSION ADAPTIVE VALUES AND TO KEEP AN EYE ON IT.. TODAY I TRIED TO MERGE INTO TRAFFIC ON THE HIGHWAY, THE CAR BEGAN TO HESITATE, THEN IT STARTED BUCK AND TO SMELL LIKE SOMETHING WAS BURNING. A SHORT DISTANCE UP THE HIGHWAY THE CAR COMPLETELY STALLED OUT AND WOULDN'T DRIVE. I WAS LEFT STRANDED ON THE SIDE OF THE HIGHWAY FOR OVER AN HOUR WHILE WAITING FOR A TOW TRUCK.

MY HYUNDAI TUCSON HAS ALMOST 30,000 MILES ON IT. ABOUT TWO WEEKS AGO WE BEGAN HAVING AN ISSUE WITH DELAYED ACCELERATION. WE WERE DRIVING NORMALLY THROUGH TOWN AND STOPPED AT A STOP LIGHT. WHEN THE LIGHT TURNED GREEN I PRESSED THE GAS PEDAL AND NOTHING HAPPENED. I PRESSED THE PEDAL ALL THE WAY DOWN AND STILL NOTHING HAPPENED. THE ENGINE DID NOT REV OR ANYTHING, SUDDENLY AFTER 3-5 SECONDS THE CAR LURCHED FORWARD AND BEGAN ACCELERATING. THIS HAPPENED DOZENS OF TIMES.I TOOK THE CAR IN TO THE DEALERSHIP AS SOON AS I COULD. AFTER A DAY WITH THE VEHICLE THE DEALERSHIP SAID THAT THERE WAS NOTHING WRONG. AFTER GETTING THE CAR BACK AND DRIVING IT FOR ABOUT 30 MINUTES THE ISSUE RETURNED. I AGAIN TOOK IT TO THE DEALERSHIP. THE SERVICE MANAGER KEPT THE CAR FOR 3 DAYS AND DROVE IT ABOUT 80 MILES OVER THOSE THREE DAYS AND SAID THE PROBLEM NEVER HAPPENED WHILE HE WAS DRIVING IT. THE FAILURE TO ACCELERATE HAPPENS SPORADICALLY. SOME DAYS IT WILL DRIVE FINE AND OTHER DAYS IT WILL HAVE THE ISSUE THE WHOLE TIME I'M DRIVING IT. WE HAVE ALSO HAD A FEW INSTANCES OF THE VEHICLE SHIFTING INCORRECTLY AND OVER REVVING WHILE DRIVING ON THE HIGHWAY. THE ACCELERATION ISSUE IS VERY DANGEROUS AND ALREADY ALMOST CAUSED ME TO GET T-BONED MULTIPLE TIMES. IT'S NOT SAFE FOR MY FAMILY.

N JUNE 24, 2019 I DISCOVERED MY VEHICLE WAS CYBER CONTROL HACKED.. MYSTERIOUS RADIO CODE, INTERFERENCE WITH SIRIUS RADIO SIGNAL, CHANNELS KEPT CHANGING, CANNOT CONTROL VOLUME, DISCOVERED AN ALIEN IPHONE CONNECTED TO BLUE TOOTH, MALICIOUS LINK APPEARED ON 6/11/19 WHEN RADIO WAS TAKEN DOWN TO MANUFACTURING SETTINGS. SPORADIC CONSTANT ISSUES, AC FAN JUST STOPS, CAR DOES NOT TURN OFF, AND CAR HESITATES WHEN ACCELERATING AFTER A STOP. I DECIDED TO CHECK OUT THE CONSOLE AREA OF THE SIRIUS RADIO. . THAT IS WHEN I DISCOVERED AN ILLEGAL ANDROID PHONE CONNECTION, AN IMEI NUMBER, ROGUE FIRMWARE AND WIFI, A GOOGLE POWERED REPORTS TO..., A MAP THAT DOES NOT TURN OFF, 2 MAPS PROGRAMMED ON STEERING WHEEL CONSOLE. 10-15 CONSOLE ICONS WERE DISABLED, I THEN DISCOVERED WHEN GOING TO HYUNDAI ON LINE I HAD AN ACCOUNT EITHER SET UP BY HYUNDAI OR THE HACKERS IN MY NAME I COULD NOT ACCESS. IT TOOK THE DEALERSHIP ASSISTANCE FOR ME TO GET IN. I DISCOVERED AN OUT DATED PHONE NUMBER AND 2 ID THEFT WARNINGS FROM 4/19 I NEVER RECEIVED, THE BLUE LINK I HAVE ELECTED BUT NEVER DOWNLOADED THE APP FOR REMOTE CONTROL WAS ENABLED AND HAD A HISTORY OF MANY VOICE COMMANDS. I TRIED TO FILE A POLICE REPORT AT OAKLAND COUNTY SHERIFFS DEPARTMENT, MICHIGAN. THEY DID NOT HAVE THE FORENSICS CAPABILITY TO DIAGNOSE AND REFUSED THE REPORT. ON 6/ 25/19 I WENT TO THE DEALERSHIP WHERE I LEASED MY VEHICLE FROM, ELDER HYUNDAI OF MACOMB, MICHIGAN. THE SERVICE MANAGER WAS DISMISSIVE AND STARTED TURNING OFF ICONS, COMPROMISING EVID