2016 Hyundai Sonata complaints

Engine is buring oil. I drove about 1,400 miles since last oil change, and my engine had almost no oil. There are no leaks. My driveway is clean. My mechanic says engine is burning oil inside and he put "crazy" amount of oil to top it off today. He told me to change my oil every 3,000 miles instead of 5,000. He has been saying there is an issue with engine buring oil for some time and recommended contacting this agency and dealer.

Problem is the engine is burning two quarts of oil every 1,000 miles. Was taking car in for oil change and check engine light went on. Service person said car was way down on oil which is why engine light went on. Said there was a problem with Hyundai engines and to take it to dealer. Dealer Ettleson agent John Cunniff confirm that there is a problem with that engine and said they would run an oil test. Oil was changed with new filter and told to come back in 1,000 miles. Returned to dealer after 1,000 miles and engine was down two quarts of oil, dealer topped off oil and said someone would contact me. I called several days later and John Cunniff said that using two quarts of oil in 1,000 miles was within specs. He said to contact Hyundai customer service. I did with case # 19220125, and Frances was case worker. Attempted to contact Frances three times with negative results. I called and spoke with a Cindy who stated case notes stated Frances contacted Ettleson and they said two quarts of in 1,000 miles is normal, complaint was closed. Research disclosed there is a problem with oil consumption in that engine, backed up by their and other mechanics. I have 69,000 miles on the vehicle and a 100,000 mile warranty. I have all maintenance files for the vehicle since I purchased it. i have complied with the dealers instructions and have had my PCV replaced, and just keep adding oil to keep my engine running. Please advise my options.

Car started bucking and slowing on freeway. Took car to dealership October 2021 after 2 weeks, I was informed the car needed a new engine. A few days later I was informed, my battery needed replacement. Three months later, January 31, 2022 while in the freeway, my car started bucking then decelerated from 70 mph to 10-20 mph on the freeway ( only reached 40 mph going down hill). Check HEV system and Check Hybrid system indicator triangles were on. Battery light indicator and engine light indicator also on. I had car towed to dealership. I was informed I needed two plugs replaced. 2 weeks later, the same problem happened again on February 19, 2022 I was informed, I needed two plugs replaced. The plugs were replaced. This time it wasn’t two weeks before the same thing happened again. Warning lights displayed: check HEV system, check Hybrid System, battery and engine lights are on. Car doesn’t accelerate over 15 mph. This vehicle has had several recalls, which I am told all recalls check out fine. No one can find a reason why the HEV, battery and engine lights are on. In the meantime, I’ve purchased a battery, spark plugs, rented a car, spent almost $1000. This vehicle is hazardous and an accident waiting to happen. There has been at least a few engine and electrical recalls. I don’t understand why the car is passing the recalls, but exhibits the problems mentioned on recall. I feel like the dealership is waiting for my engine to fall out of warranty. Either the mechanic or mach

My 2016 Sonata SE vin #[XXX] has a engine recall, Hyundai gave me a lifetime Warranty of the engine and power train. the Sonata has 84577 miles on the engine and is using 1 QT of oil per 1,000 miles. took the car to Bentley Hyundai in Huntsville ,Al. for an oil change and to see what they will do about the oil issue. I'm to bring the car back to them in 1,000 miles for them to check out how much oil the car is using. I was told that even with the lifetime Warranty of the engine and power train that with the engine using a quart of oil that Hyundai won't do many thing to take care of the problem. If the engine was given a Lifetime warranty by Hyundai why won't they do any thing to correct the oil problem. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

For no apparent reason and very little passenger usage the seat sensor for the passenger air bag is supposedly not working properly and if there is an accident the air bag may not deploy.

After cold start, car lost power and has set Check engine light codes P0010,P0011, made appointment with Springfield Huyandi, charged $289.33 for the diagnosis of engine oil sludge causing VVT issues. Huyandi will Not cover under warranty,recommended $1400.00 repair, with no help from Huyandi on repair bill.

The contact owns a 2016 Hyundai Elantra. The contact stated that while driving, there was an abnormal burning smell detected. The police pulled the contact over, who informed her the headlights were blown. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the wiring harness was melted. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 82,459. The VIN was not available.

The vehicle continually melts fuses for the interior lighting. Dealer said that they can not find any issues. This can potentially turn into an electrical fire. This has happened multiple times.

Left car parked at airport for 3 days came back car was fine for 2 days. On day 3 car went into limp mode and started knocking at the engine! Took it yo dealership and they said I was loosing oil. It was 2 weeks after a full oil change. They cleared the codes and refilled the oil! Drove 5 miles down the road, same thing! Changed throttle body, new spark plugs. New knock sensor and drove for 3 days after that and same issue came back!

On Tuesday February 1st 2022, I was driving home from work on the interstate doing 70mph when my engine shut off. There was no warning lights ...nothing. By the grace of God I was able to pull over on the right shoulder without getting in an accident. That was TOTALLY unacceptable! Scared me to death! Come to find out the the engine blew! I babied this car which only had 104,000 miles. Hyundai knows about this problem and have done nothing to help compensate the owners of these . I have five kids and it is going to cost me 6,000 dollars for another engine. That cost includes labor as well. If you ever wanted to fight for the little guy, now is the time! Thank you in advance!

Oil light came on when vehicle was almost out of oil. Engine could have seized Dealer says it is out of warranty because I am 2nd owner. 100,000 power train warrenty defaults to 60,000 for 2nd owner. Problem occurred just under 70,000. Warning oil light came on for the first time ever at 69,000 miles. Came on again after getting an oil change at 3,000 miles. Took 3 quarts to fill back to full. Engine now burns oil and must be refilled with nearly 2 quarts every 1000 miles.

The contact owns a 2016 Hyundai Sonata. The contact received notification of NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System). The contact stated months later, the driver’s and passenger’s headlight fault warning lights were illuminated. The contact called local dealers; Freeman Hyundai (1800 Airport Fwy, Irving, TX 75062: (972) 438-2121), AutoNation Hyundai North Richland Hills (7724 NE Loop 820, North Richland Hills, TX 76180: (817) 953-6549) and Van Hyundai (1301 S Interstate 35E, Carrollton, TX 75006: (972) 437-8334) and was informed that the earliest available appointment would be in 8 weeks. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 105,000. Parts distribution disconnect.

The hybrid system shuts down while operating, gives warning "Check Hybrid System, Turn off Engine" This has happened twice. Both times the dealership cleared the codes and can't duplicate the issue at their facility. One time this happened while traveling approx 70mph causing the car to immediately decelerate which is a potential safety issue.

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, there was a knocking sound, and the vehicle lost motive power. Additionally, the vehicle consumed an excessive amount of oil, and there was a smoke odor detected. The check engine, oil, and two other unknown warning lights were illuminated. The vehicle was taken to the dealer on three separate occasions; however, the dealer could not duplicate the failure. The vehicle was then towed to an independent mechanic and diagnosed with engine failure. The vehicle was not repaired and will be towed back to the dealer. The manufacturer was made aware of the failure and informed the contact that they would call back. The failure mileage was unknown.

The report is wrong i never hit the suv from the back aldo both hits on vehicles or on my driver's side and his rare back passenger side. I never did my report since i was in the ambulance the hole time and nver said my part of the story i was in pain and went to sleep

The contact owns a 2016 Hyundai Sonata. The contact stated while driving approximately 70 MPH, the vehicle lost motive power and stalled. The contact stated that the check engine warning light was illuminated. The contact was able to pull over in a parking lot. The vehicle was towed to a local mechanic where it was diagnosed with needing the engine replaced. The vehicle was then towed to a local dealer where it was diagnosed with needing the engine replaced however, the vehicle was not repaired. The vehicle was then towed back to the local mechanic but was not repaired. The manufacturer was informed of the failure and the contact was awaiting a response. The failure mileage was approximately 200,000.

Excessive oil consumption and burned oil smell coming from engine under 100,000 miles. Dealership states that the car needs the engine replaced. Hyundai denied claim to pay for engine replacement.

The engine caught on fire while driving. Beginning back in June 2021, the CEL came on and placed the car into limp mode. Code P1326 was generated. Mileage at 91,220. Dealership confirmed engine bearing clearance test passed. Since then needed to add 1 to 1-1/2 quarts of oil every 1000 miles. Second CEL light came on in Nov 2021 and car went into limp mode. Code P1326 was generated again. Dealership confirmed engine bearing clearance test passed. Hyundai Corporate was contacted by the dealership to determine if engine can be changed out. It was declined. On 1/20/22, the car engine caught on fire with a likely total loss. No CEL was seen prior to this occurring. Approx. Mileage 100300

The contact owns a 2016 Hyundai Sonata. The contact stated while driving 70 MPH, the vehicle inadvertently stalled. There were no warning lights illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the contact's residence. Then, the vehicle was towed to an independent mechanic who informed the contact that the failure was related to an unknown recall. The vehicle was towed back to the contact's residence. Then, the vehicle was towed to the dealer who diagnosed that the engine needed to be replaced. The dealer sent the diagnostic report to the manufacturer who advised that they would not cover the repair as the vehicle was out of warranty. The contact followed up with the manufacturer and a case was opened. The vehicle was not repaired. The failure mileage was approximately 130,966.

This vehicle continues use oil. I have had the valve cover gaskets replaced twice, yet the vehicle consumes about a half quart of oil each week.

I purchased my '16 Sonata as a Certified Pre-Owned vehicle. It was 1 yr old, with roughly 36k mi on the odo. I bought it from Huntington Beach Hyundai, who showed me the Car Fax that it's CPO. They promised Hundai CPOs get what left on the 10 yr, 100k mi powertrain warranty. I've been doing oil changes per manufacturer recommendations since purchase. At roughly 40k to 60k on the odo, I noticed the car was burning a lot of engine oil. I brought my car to my local Hyundai service center, Tustin Hyundai, who told me 1 qt every 1k mi is normal. I thought it was a lot, but Tustin Hyundai told me there was nothing wrong with the car. Sometime after, I received mail about the Theta 2 engine recall to get the knock sensor install/update, and read about the risk of engine explosion/fire. I promptly got it done. Around this time, I read on Hyundai owner forums that excessive oil consumption is a precursor symptom to catastrophic engine failure. Sometime later, I noticed my car was burning a lot of oil, even more than before. I estimated at least 2 qts every 1k mi. I brought my car to Tustin Hyundai at roughly 75k mi on the odo. They started an oil consumption test, comprised of 3 oil level readings, each one every 1k mi. My car failed the first two. After the 2nd, my car stayed at Tustin Hyundai overnight to get a combustion chamber clean done. Tustin Hyundai told me doing so will solve the problem. Few months later, I noticed my engine was back to even more excessive oil consumption.

The contact owns a 2016 Hyundai Sonata. The contact stated while driving 70 MPH, the check engine warning light illuminated, and the vehicle decelerated. The contact was able to continue driving. The contact took the vehicle to the local dealer, where it was diagnosed with needing an oil change. The contact stated that he changed the oil 510 miles before taking the vehicle to the dealer. The contact took the vehicle to Crain Hyundai of Fayetteville (1919 Foxglove Dr, Fayetteville, AR 72704, (479)439-9878) and was informed that the vehicle needed an oil change. The vehicle was not repaired but was pending repairs. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 20V746000 (Engine) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was 105,559.

Purchased the 2016 Sonata approximately four months ago. Was not told that Hyundai had a problem with the engine in this year and model. I have now learned that NHTSA is involved in this matter because there have been several engine fires. My car is rapidly burning through motor oil. While it is not smoking there is a light smell of burning oil. Reluctantly the dealership is promising to fix it but has yet taken steps to do so. FOREMOST, IS IT SAFE TO CONTINUE DRIVING THIS CAR? Further, can the engine be repaired or should it be replaced. A prompt response would be greatly appreciated!

My car is involved in the class action lawsuit because of engine failure and fire with my 2016 Hyandia Sonota. I have concerns with the above issue because of knocking in the engine and using 1 quart of oil every 400 miles. Hyandia extended the Power train settlement for life time. Yet, they denied to do anything about my car because or 98,700 milage. Dealer said only way Hyandia will do anything if the engine goes out. Hope it just goes out instead of catching fire. Need help, if you settle take care of the customer. Should take care of the customer before settling .

Took my car to Hyundai at Tustin to check recall car worked fine dec 14 to 15th took my car drove it 4 days started hearing a whistle noise never herd it before then a small taping noise that kicked in when ac was on then when i drove it less then 10 miles the car started to stall and the engine light started flashing then i took it to car max due to having car max toeing plan they took the car now i been in limbo trying to get a diagnostic done on my car when it should of been done when i got my car in for the 1st time for the recall now im car less for 15+ days paying ubers that are 28 bucks a day to get to work when this could of been avoided if they check my car the 1st time and did what the recall commands to inspect the engine and replace it now im getting the run around telling me to check this Hyundai or this one for a appointment to diagnose your car instead of a hand to get me into a rental now i have to either pay CarMax 250 to diagnose the car and do nothing but get me a rental car or wait a other 19 days for jan 19 to get it looked at by Hyundai i spent so much hard earned money to just get nothin offered in terms of ride or assurance just oh it might not be covered cuase something with a 60000 mile warranty they do i was upset that they just talked over me and basicly said damm that suck deal with it its crazy cars shouldn't be this hard to diagnose and and send diagnostic to a other machinic they could use the carmax diagnostic as a refernce but they rather hav

The vehicle was inspected by Doral Hyundai dealer and they refused the claim .

The contact owns a 2016 Hyundai Sonata. The contact stated while driving at an unknown speed, they would smell a burning odor and saw smoke exiting the hood. The contact stated they did not see any visible fire. The contact stated two weeks later, they received notification of NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System). The contact took the vehicle to the local dealer and made them aware of the failure. The dealer stated the closest appointment would be on 2/28/2022. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.

I was driving to work when my car stuttered then reduced power allowed me to pull to shoulder of the road at the same time my check hybrid system light came on with all others on dash. Car would not restart. Had it towed to the dealership where I’m told they will diagnose next week. I researched on several forums and this is quite a common issue with this model of car in various years. My car only has 61k miles and this is quite troublesome.

I have been going to the dealership since July as my engine light was not shutting off. I kept being told that there were no loaner cars and that they could not fix the problems I was having kept putting a band aide on the issue and saying that I would have more problems. They told me the cat converter would need to be replaced but it was an engine recall issue. They had a loaner car for me for one day told me it was fine that it would probably go again I had them check the car again and they filled the oil and sent me on my way. Now I was on the side of the road with no car and am now being told they can’t work on my car until March which since I have been seeing them for 4 months now for the same problem that just got worse you would think they would try to help me. Instead they told me to go somewhere else turn in my dead car or I have to tow it and then tow it back in March. I can’t afford this right now it is terrible and there are no cars out there they are so expensive. Please help me I am very poor and have 2 jobs that require me to drive.

Dashboard has a crack running along right side of the cutout for airbag

I was driving on the highway 11/30/2021 when my engine light came on and the vehicle was shaking uncontrollably and I couldn’t accelerate much. I pulled over and called a relative to trail me to a local Firestone. I assumed it was spark plugs but they tested it and it was a code p 304 cylinder 4 misfire. My car is currently at a mechanic shop named forest hill garage in Montgomery Alabama they called me 12/8/2021 and told me it’s a cylinder 4 misfire and it costs around $5,000 to fix and replace. He also stated there’s 7 other vehicles the same type of Hyundai up there with the same exact issue!!! Something is definitely wrong and needs to be recalled. I haven’t gotten the other documentation as of 12/08/2021 because I am at work

I recently totalled my car due to "following to closely" which I didn't have GAP insurance. Truth is I signaled to go right lane when The car in front thought inwas going left due to faulty recall problem and we both went right, I lost control and hit a rail and damaged car unfortunately

The contact owns a 2016 Hyundai Sonata. The contact stated that while operating the vehicle with the front headlights turned on, the lights would randomly turn off causing a visibility hazard to the driver. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not contacted regarding the failure. The approximate failure mileage was 35,000.

My engine has catastrophic damage due to not being notified by the manufacture about a recall that occurred years ago. Had I known about the recall, I would’ve addressed it and prevented the engine failure. It is currently sitting at a Hyundai dealership as they are working with me to try to get Hyundai to cover the costs of the engine failure. So far, they refuse. My safety was put at risk due to the car stalling out on me at any given moment. I cannot and have not been able to safely drive this vehicle therefore, it has been sitting mostly unused as I continue to make payments on it over the last 6 months. This problem is a reoccurring issue with my vehicle and others and there is a class action lawsuit against Hyundai for it, in which I missed the deadline because I just recently became aware of this. The vehicle has been inspected by a dealer and was noted as “catastrophic engine damage” needing a $7,000 new engine. The engine light first turned on about 6 months ago for me, but I was in the process of moving across the country that same week, so I put repairs on hold until I was settled in to my new area. Now that I have the time, and after the car had been sitting for 6 months, I took the car in to a dealer where they told me the bad news. It is worth also mentioning that this is the 2nd time I’ve had damage done to my vehicle due to lack of recall notice. However, the 1st time my car was damaged, the dealer was able to fix the issue free of charge. This time around, th

The vehicle consumes an excessive amount of oil causing the engine to stall out

Car unexpectedly stopped working and became disabled while trveling 40 - 50 mph on the freeway. Complete loss of power. Danger of a collision on the freeway. All dash lights and warning lights came on. Car would not shift and would not accelerate. It was unsafe to drive and could hardly move off the road. The first year I had the car the engine light came on and loss of power. I took it to the dealership immediately. Whenever I took the car to the dealer they said there were no codes and the car was was fine. The entire time I owned the car I would lose power on inclined roads and engine light would come on and off. Last week November 18 the car stalled and could not drive uphill again risk of a collision from the rear. I took the car to the dealer they said the car was fine. The dealership has never tried to fix the problem and claimed they could not duplicate the problem. Today 12/1/2021 the car stopped operating on the freeway completely and I had to tow it to the dealership. This car has been a safety hazard within the first year and Hyundai has done anything to address the problem.

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at 30-40 MPH, the vehicle inadvertently stalled. The check engine warning light illuminated. The contact veered to the side of the road and turned off the vehicle. The contact was able to restart the vehicle however, the vehicle was making abnormal sounds and would not accelerate properly. The vehicle was taken to the independent mechanic for an oil change however, the failure persisted. The vehicle was taken to the dealer for the recall repair of NHTSA Campaign Number: 20V746000 (Engine). The dealer inspected the vehicle and advised the contact that the engine needed to be replaced. The dealer also advised the contact that they would not complete the recall repair free of charge because the vehicle was out of warranty. The manufacturer was notified of the failure and advised the contact to take the vehicle to another dealer. The vehicle was not repaired. The approximate failure mileage was 119,345.

Radio doesn’t shut off when the car is turned off. Radio will freeze and won’t work ( won’t turn on or volume and other dials doesn’t work ).

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at an undisclosed speed with the exterior lights in auto mode, the exterior lights inadvertently turned off when the right turn signal switch was engaged. There were no warning lights illuminated. The contact stated that the failure had been reoccurring whenever the exterior light switch was in auto mode and the right turn signal was engaged while driving. The contact received a recall notification for NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System). The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 90,000.

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at 45 MPH, she smelled a strong burning odor. The engine oil warning light illuminated. The vehicle was taken to the dealer who diagnosed that there was an oil leak. The dealer replaced the engine oil; however, the failure reoccurred while driving. The vehicle was taken back to the dealer twice, but the dealer diagnosed that no issues were found. The dealer replaced the engine oil again; however, the failure persisted. The contact stated that upon servicing the vehicle, the independent mechanic confirmed that there was an oil leak. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnosis. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 45,000.

The contact owns a 2016 Hyundai Sonata. The contact stated while stopped at a red light waiting for the light to turn green, the turn signal was activated to make a right turn however, the turn signal was switched in the opposite direction. The contact stated the failure recurred intermittingly. The contact received notification of NHTSA Campaign Number: 21V749000 (Exterior Lighting, Electrical System) and related the recall to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2016 Hyundai Sonata. The contact stated that she was informed that the driver’s side rear taillights were not illuminating properly while turning. The contact stated that the vehicle was taken to an independent mechanic and the bulbs were replaced; however, the failure had been recurring every 3 weeks. There were no warning lights illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 60,000.

2016 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER RECALL, BUT CONTINUED TO EXPERIENCE ISSUES. THE VEHICLE WOULD SHUT OFF WHILE DRIVING, THE ENGINE MAKES UNUSUAL SOUNDS, THE COMPUTER SYSTEM REBOOTED ITSELF, THE SHIFT LOCK RELEASE WAS INOPERABLE, THE SUN ROOF OPENS INDEPENDENTLY, AIRE LEAKS THROUGH THE FRAME OF THE DOOR AND GLOVE BOX, AND THE VEHICLE LOCKED WHILE THE KEY WAS STILL IN THE VEHICLE.

I am constantly having my oil light flickering on and off. The engine oil consumption is super high. I take it for service on time, however before the next date it always needs to be added on earlier. When the light turns on, I drive it more slowly on the highway which can create cars around me to slow down as well. I have been spending more money to get this fixed but still having problems. It hasn't been inspected by the manufacturer but I have sent to an independent service center to get it checked and oil refilled.

When I was at work the engine gave up with no warning and could have gotten very dangerous for me. when I called the dealership they said because my car was totaled, but when I called NHTSA they told me that they didn’t have the remedies. I just thought that was strange. I need my car to work so if I can get a response as fast as possible that would be great.

When headlights switch is in the auto position and you use the right turn signal the headlights go off then come back on. I've had this car for 4 years and noticed this a lot. Left signal is starting to do the same. Very dangerous especially when I do a lot of traveling on interstates. I think this needs to be addressed immediately

Please reference Hyundai Recall # 208 - Trunk Latch Release - Emergency Release May Fail. This recall covers 2017-2018 Hyundai Sonata. I have a 2016 Sonata with the exact same malfunction. Trunk does not open via any of the following: the remote key, the inside dashboard button, or inserting/turning the key manually. Additionally, I crawled into the trunk from the backseats to pull the emergency lever and that did not work either. Having a trunk that does not open from within the trunk is a potential danger. Hyundai tells me I am not covered by this recall, and I would like to have this revisited please. Many thanks !

The contact owns a 2016 Hyundai Sonata. The contact stated that the vehicle was consuming an excessive amount of engine oil. The contact stated that no warning lights were illuminated, and no oil leakage was detected. The contact stated that her husband checked the oil level and discovered that the vehicle was consuming an excessive amount of engine oil. The vehicle was taken to an independent mechanic who confirmed the failure and advised the contact to take the vehicle to an authorized dealer. The contact also stated that the independent mechanic changed all the spark plugs due to corrosion. The vehicle was taken to the dealer for a 3-step process which the first step was an oil change. The contact was informed to bring the vehicle back after 1,000 miles however, at 200 miles the oil level was below the normal level. The contact stated that her husband checked the oil level and the vehicle was taken back to the dealer. The dealer was awaiting approval from the manufacturer for another oil change and to apply a sealant to the oil pan which was the second step. The contact stated that step three was to replace the engine. The contact stated that the manufacturer denied the second step. The manufacturer was not contacted by the vehicle owner. The approximate failure mileage was 100,000. The manufacturer was contacted by the owner and they stated there was no recourse and sent a survey via email.

The contact owns a 2016 Hyundai Sonata. The contact stated that while driving at 65 MPH, the vehicle stalled and there was an abnormal knocking sound coming from the vehicle. No warning lights were illuminated. The vehicle was towed to the dealer. The dealer diagnosed the vehicle with engine failure and stated that the engine needed to be replaced. The dealer performed an Electronic Control Module (ECM) and Knock Sensor Detection System (KSDS) Product Improvement Campaign software update and an engine compression test. The engine compression test was sent to the manufacturer for approval of the engine replacement. The manufacturer denied the request for an engine replacement. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the decision was final and that they would not replace the engine since the ECM software update needed to be performed before the engine failed. The failure mileage was 122,076.

2016 HYUNDAI SONATA. CONSUMER WRITES IN REGARDS TO PAINT PEELING OFF VEHICLE.