The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at various speeds, there was an abnormal knocking sound coming from under the hood. No warning lights were illuminated. In addition, the contact stated that while attempting to start the vehicle, the engine hesitated while turning over. The vehicle was towed to a local dealer, where it was diagnosed, and determined that the long block kit and engine needed to be replaced. The contact was advised that due to the mileage and aftermarket engine in the vehicle, the recall repairs were denied. The contact related the failure to Hyundai Service Campaign: 953. The manufacturer was made aware of the failure. The failure mileage was approximately 216,301.
2011 Hyundai Sonata complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2011 record →
There was a 2011 Hyundai Sonata Hybrid transmission-related shift cable recall, Campaign 123, which covered certain 2011-2014 Sonatas (including some 2011-2015 Hybrids). The recall addressed the potential for the transmission shift cable to detach from the shift lever pin, which could prevent the car from being fully in park and potentially lead to rollaway
The affected component is the engine/rod bearing (Theta II 2.4L). My 2011 Hyundai Sonata stalled and the engine locked up twice in live traffic (March 2025 and July 2025). The vehicle is available for inspection if needed. This created a serious safety risk to me and others on the road, as the stall occurred on [XXX] at highway speeds. This failure could have been catastrophic had it happened on the DC/Baltimore Beltway or another high-traffic roadway. Hyundai’s system shows Recall 132 was marked complete at very low mileage (around 32,000 miles), but my vehicle later developed oil consumption and stalling consistent with rod bearing failure. Capitol Heights Hyundai noted a warranty pre-authorization (PA) in March 2025 and told me Hyundai needed my mailing address “for the claim,” but later said it was a typo and that no record exists. The dealership charged me for a diagnostic but did not inspect the vehicle for rod bearing failure, despite symptoms consistent with Recall 132. Annapolis Hyundai, where the car was purchased as a CPO, has admitted they have no documentation that Recall 132 was ever performed (no repair order, mileage, or technician notes). Yet Hyundai’s system shows Recall 132 marked “complete.” Without proof that the KSDS software or bearing inspection was done, I belive this recall should be considered open. Hyundai Consumer Affairs has stated that I must pay for towing and diagnosis before they will investigate, with possible reimbursement later. This confl
I am the proud owner of a 2011 Hyundai Sonata this is my 3rd sonata; we love it due to the worry free long last and warranty. Never had any issues through the years until last night ([XXX]). When getting off from work 6:15PM heading home for about 30 mins. I was driving my car approximately 35 mph when I went to turn a corner suddenly, my car started sputtering, knocking sound and failed to accelerate having traffic behind me not to cause an accident I put my hazard flashers on, and I lean over to the right on grass. Puzzled and scared saying to myself “ What the Hecks” what’s going on. The car parked on the side was having hard time staying on and shut down. I then went and opened the hood to check to make sure nothing was in my engine causing it, everything looked normal except, the smell of oil has a burnt smell to it which means in technical terms it has thrown a rod and bent valves and smell of burned electric. Finally, we called AAA, they advised their busy and it will be about 2 hrs. So, I sat there to wait for AAA. As I sat in my car waiting, I started researching online. I currently do not have any recalls or ever got any notice. I came across there is an active class action lawsuit going on for the rod bearing going out in these models and years. After some time, I called AAA back to get an ETA, they told us they were extremely busy, it would be about another 45 mins. At that time another tow company pulled up and asked if we needed a tow, we didn’t want to wait lon
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at 55 MPH and depressing the accelerator pedal, the vehicle hesitated and stopped independently. The contact stated the vehicle went into LIMP Mode independently, with a clinking sound coming from the engine. The contact pulled into a parking lot, awaiting tow truck assistance. Neither a dealer nor an independent mechanic was contacted. The vehicle was towed to an independent mechanic, where the vehicle was inspected and the contact that the lifters needed to be replaced. The vehicle was then towed to the dealer, where it was diagnosed that the lifters, rod bearings, and piston rings needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V568000 (ENGINE); however, the VIN was not included in the recall. The manufacturer was notified of the failure and denied the claim. The failure mileage was 167,000.
I own a 2011 Hyundai Sonata with a 2.0 turbocharged engine. The engine failed/presents issues such as loss of power, rattling, oil consumption, and smoking, which resulted in my engine seizing up. This creates a serious safety risk while driving, to now my car no longer operates. I checked NHTSA’s recall database and found no open recalls for my VIN regarding engine replacement, but I believe this engine defect should be investigated for a recall.
The issue has happened multiple times while driving, sitting in traffic, or parked idling. The Brake Light comes on and starts flashing, Alarm Chimes, Brake Pedal goes to the floor seems to not have any hydraulic pressure, the brakes grind like I have no brake pads, and essentially I have NO Brakes. If I turn the car off and on it goes back to normal. I took it to have it checked for a diagnostic code, there were none.
I had just started up my vehicle as normal and exited a parking lot when all of a sudden the vehicle switched off and I was able to safely maneuver to the side of the road and it would refuse to start, and there was smoking coming from beside the engine and we were unsure of what it was. I got it towed to a local mechanic and he let me know that it was an engine failure, and that the starter had burned as result of that.
1. The car began to randomly stall and stop running. This happened while driving and it was extremely dangerous. Typically, the engine would restart after at least waiting 15 minutes. Any attempt to start the car before that time would fail. 2. When the stalls happened, the car acted as if it had run out of gas. The engine would simply stop running WITHOUT WARNING, at intersections, on city streets, and on the freeway at high speed. It did not matter how full the gas tank was. 3. My brother and I diagnosed the problem as intermittent loss of fuel pressure. 4. My brother and I replaced the FACTORY fuel pump, and to hour horror, when we unplugged the electrical connection/plug, one of the pins from the fuel pump came out with the plug/connector. 5. We inspected the fuel pump and discovered that parts of the electrical plug INSIDE THE FUEL TANK had become burned and melted. See Image SANY0135.JPG === This is a SAFETY DEFECT - either the internal fuel pump electrical connections were faulty from the factory or the problem developed over time. There have been other recalls for this model of car for random engine stalls but this is a NEW and DIFFERENT cause. A dealer with a relatively inexpensive Infrared camera could likely spot this problem with minimal vehicle disassembly. There was clearly a LOT of heat concentrated in the area of the electrical connection to the fuel pump. We hope this report triggers a recall and prevents extremely dangerous random loss of engine power events
On [XXX] iwas driving coming back home from [XXX] by exit [XXX]. the engine turn off and didnt turn back on. i had to get a town to take me out of the highway and pay $141.00 becide that my engine seized. now i dont have a car and the car didn't gave me any notification that something it was going on with the engine. if i had any light on the car i wil take it to the mechanic, know i loss my source of income because hyundai problems with engine. and to get another engine it cost $5000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I would like to file a complaint regarding a serious engine issue with my vehicle. At times, when I put the car in reverse, the engine suddenly accelerates on its own without pressing the gas pedal. This unexpected acceleration creates a dangerous situation and increases the risk of an accident. I request that this matter be investigated for potential safety defects to prevent harm to drivers and passengers.
Not sure . The car has been regulaurly maintenced and one day the emgine complagely seized up going down the road .
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The accelerator pedal was depressed; however, the vehicle failed to accelerate. In addition, the contact stated that the failure reoccurred. The brake pedal was depressed; however the vehicle failed to stop as intended. The contact coasted the vehicle into a parking space. The vehicle was taken to the dealer, where it was diagnosed with HECU failure. The contact was informed that the failure was the result of a failed ABS fuse. The contact was informed that the HECU needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact later received notification of NHTSA Campaign Number: 23V651000 (Service Brakes, Hydraulic). The vehicle was taken to the dealer, and the recall repair was performed. The manufacturer was made aware of the failure. The contact requested reimbursement for the previous repair. The request was declined by the manufacturer. The failure mileage was approximately 150,728.
2011 Hyundai Sonata had a Theta ii engine replaced in September 2024 after engine failure. Hyundai paid for the engine through the extended warranty on the theta engines. Check engine light is still illuminated after new engine and after multiple visits to the dealership, they say the wiring harness is bad. Contacted Hyundai Corporate who said they will not pay for anymore warranty repairs, even though the wiring harness was damaged from the bad engine or during the replacement. From my understanding, it is dangerous to drive a car with a bad wiring harness due to fire risk, loss of power, or loss of safety components.
This car has been having white smoke since i got it the smoke coming from the exhaust smells like oil burning.
While driving our 2011 Hyundai Sonata on [XXX], my fiancée and I experienced sudden engine failure on [XXX]. The car suddenly lost power and began vibrating violently, then stalled completely and would not restart. We had to pull over in a dangerous area with no power and limited shoulder space, creating a serious safety hazard. A relative had previously scanned the vehicle and retrieved a P1326 knock sensor code, indicating a potential engine bearing issue. He cleared the code temporarily in an attempt to drive the vehicle again. However, when it failed on the freeway, we were forced to tow the vehicle twice—first to our home and then to Anaheim Hyundai for diagnosis. Hyundai later denied warranty assistance, claiming "exceptional maintenance neglect" despite the fact that we provided all available oil change records since our 2017 purchase. We were not the original owners, yet were expected to produce records dating back to 2013. No sludge or varnish evidence was cited in the repair order, and the dealer simply claimed a seized engine. We’ve since been denied under both the extended warranty and goodwill policies, even though our engine displayed the same symptoms covered in the Theta II engine class action settlement. This failure was dangerous, left us without transportation, and has caused serious financial and emotional strain. We are reporting this because it reflects a potential ongoing safety risk for other Hyundai owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM
While driving on the highway, the motor all of a sudden lost all power and the brakes locked causing a collision. I've never had any problems until then. My car was in tip top shape with no issues until the engine / motor decided to defect. Hyundai she recall this engine issue before someone gets killed
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 35 MPH, there was smoke coming from underneath the hood. The contact pulled over to the side of the road and turned off the vehicle. The contact opened the hood, and there was smoke coming from the valve cover and coolant reservoir. The contact waited for the engine to cool down and the vehicle was able to restart. The contact stated that on a separate occasion, after turning off the vehicle after arriving at work, there was an abnormal bubbling sound coming from underneath the hood. The contact opened the hood and there were bubbles coming from the radiator. Prior to the failure, the contact had replaced the radiator, due to the engine overheating. Two weeks later the radiator hose detached. The contact stated that the fluid leaking from the radiator was dark brown and seemed to be mixed with slush. The vehicle was taken to an independent mechanic who determined that there was foreign parts inside the radiator. The contact was informed that the radiator needed to be replaced. The vehicle was not repaired. A mobile mechanic arrived at the residence and confirmed that the radiator needed to be replaced and an unknown valve on top of the engine needed to be repl
While driving at highway speed, the engine suddenly lost power and the brakes locked. I narrowly avoided a collision. This sudden failure left me unable to safely control the vehicle, placing myself and other motorists in immediate danger. This is not only a mechanical defect but a serious safety hazard that matches the exact conditions described in Hyundai’s prior Theta II engine recalls.
I purchased this 2011 Hyundai Sonata (VIN: [XXX]) on [XXX]. A few weeks later, the engine started knocking, wouldn’t shift beyond 2nd gear, and wouldn’t go over 60 mph. A diagnostic test at Express Oil returned the error code P1326, which is tied to Hyundai’s Recall Campaign 132 for engine failure due to bearing wear. I brought the car to Serra Hyundai in Trussville, AL. I provided my bill of sale, diagnostic code, and a recent oil change receipt, but Hyundai denied my engine replacement, saying there was a gap in service history between 2021 and 2025 — even though I was not the owner during that time. They confirmed it was a recall-eligible engine and admitted the failure matches the recall symptoms, yet are refusing to fix it — while also suggesting I “trade the car in” instead. This is a known safety defect, and I believe Hyundai is wrongfully denying legitimate recall repairs based on ownership history rather than actual engine failure. I am now without a working vehicle. I respectfully request that NHTSA investigate Hyundai’s denial of engine replacements under Campaign 132 for new owners and hold them accountable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
To Whom It May Concern, Subject: Formal Complaint – 2011 Hyundai Sonata GLS Tail Light Meltdown / Fire Hazard Date: August 3, 2025 I am writing to formally report a serious safety issue with my 2011 Hyundai Sonata GLS, specifically concerning the tail light assembly, which has melted and poses a potential fire hazard and traffic safety risk. Approximately a year and a half ago, I noticed melting in the tail light housing and took the vehicle to a Hyundai dealership to address the issue. At that time, the car had approximately 208,000 miles. Despite the obvious manufacturing defect and safety implications, the dealership refused to repair or inspect the issue without charging a $275 inspection fee, stating the vehicle was out of warranty. I believe this to be an unfair and irresponsible business practice. Tail light assemblies should not melt under normal use, and such a defect could lead to: Electrical fires Brake light failure (increasing the risk of rear-end collisions) Potential traffic citations for inoperative brake lights Damage to other vehicles or individuals I have already notified Hyundai Motor Corporation about this issue, placing them on notice that should any damages or incidents occur as a result of this defect, they may be held liable. This is not a minor cosmetic issue but a major safety defect, and I strongly urge the NHTSA to investigate whether this is an isolated issue or part of a wider trend affecting Hyundai and Kia vehicles. If so, a safety recall may
I recently got a radiator replaced and now my car won't reverse
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The vehicle was towed to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V727000 (Engine); however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
Air bag light is not coming on at all.
My EPS light comes on and my steering wheel locks up the dealership says that isn’t a recall but I can pull it up and it says my car was affected by the sonata electric power steering control module recall . It’s on [XXX] it’s a very unsafe for me and other drivers because I don’t know when it will come on and it comes on when I’m driving at random times INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2011 Hyundai Sonata. The contact stated after the vehicle was serviced, while driving 50 MPH and depressing the accelerator pedal, the vehicle lost power. The contact pulled over to the side of the road while awaiting towing assistance. The contact stated that while waiting on the tow assistance, the contact became aware there was smoke coming from the engine. The vehicle was towed to the residence. The contact stated that several warning lights were illuminated. Neither a dealer nor an independent mechanic was contacted. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 112,000.
The vehicle just died out of nowhere. Would not start back up. Has a clicking noise when trying start and then had a burning smell.
Electrical needs to be reconnected a reprogrammed. Steering wheel horn doesn’t blow.
My girlfriend was driving my car at 70mph on [XXX] when suddenly the engine stalled abruptly with no warning. She had to coast over to the shoulder and come to a stop. At this point the engine would NOT turn over. If it did it was very challenged to turn over as if the engine was seized-partially or fully. My car was towed to my mechanic who later confirmed that the battery and starter were indeed good and that the engine seemed partially seized and even possessed metal shavings. On top of this my car has been consuming half a quart of oil every 400 miles as I check the oil everytime I get gas. So with this information my car seems to be fit for the Hyundai class action settlement recall #132 for the 2011 Sonata GDI engine. So I towed my car to Coastal Hyundai of Melbourne, FL, a dealership where all my records and maintenance have been done and are up to date. My car has been at this dealership for TWO weeks and they won’t even confirm that they have looked at it. I am under the understanding that it is costing Hyundai a lot of money to replace this engines and that they purposely stall hoping to somehow save money. I commute 72 miles round trip to work and have been greatly inconvenienced as I am having to borrow cars from family and figure out how to get to work. Any help in this regard is greatly appreciated. Thank you in advance! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
I purchased a vehicle from Cash Car Network on 4/3/2025. At the time of purchase, the vehicle's odometer showed a mileage significantly lower than what official records indicated. After purchasing, I reviewed the Carfax report and the vehicle registration history, which documented that the actual mileage was approximately 270,000 miles — much higher than what the odometer displayed. This discrepancy suggests that either the odometer was tampered with or the instrument cluster was switched from another vehicle without disclosure, which violates federal laws related to odometer fraud (49 U.S.C. § 32701 et seq.). Additionally, the vehicle experienced multiple serious mechanical failures shortly after the purchase, affecting its safety and drivability. I have since returned the vehicle to the dealership. I am filing this complaint to report potential odometer fraud, failure to disclose critical vehicle information, and the sale of an unsafe vehicle to a consumer. I am requesting that NHTSA investigate this dealership for possible violations of federal odometer disclosure laws. Supporting documentation, including the Carfax report and registration history, is available upon request.
I had bought this car off Facebook marketplace after confirming with my dad that it was a good car, when I had finally saved enough. After I took it home the check engine light had come on not too long after, the engine stalls when turning the key, pressing on the brake helps start the engine. Turns out the car was a salvage title and my dad didn’t know that and I didn’t know what that was.
Engine just stopped with no warnings or signs. Will not run. Mechanic said motor was locked up
On [XXX] my 2011 Hyundai Sonata seized and all lights illuminated on the dash while accelerating on to a busy street. I was able to pull to the side of the road but unable to restart the vehicle. I had it towed to Wesley Chapel Hyundai (27000 Wesley Chapel Blvd., Wesley Chapel, FL 33544) who notified me that there was an oil pan leak which was the possible cause of the engine failing. They corrected that issue and completed an oil change on 3/14/2025. I picked up the vehicle and there were no issues on the drive home which was approximately 11 miles. Then on [XXX] after driving approximately 24 miles to my place of employment, the engine started knocking but I was able to arrive and park with no issues. I immediately turned the vehicle off and contacted the closest dealership to have it towed there which was Courtesy Hyundai (3810 W Hillsborough Ave, Tampa, FL 33614). I informed them that the vehicle was on it's way there and to notify me when it arrived. It wasn't until I called several hours later that they advised me the vehicle was received and that they would be submitting a claim to Hyundai Motors of America for the Engine. I had to continuously call to get updates as no one would contact me. I then was told that HMA was requesting service records. I emailed those records to the service advisor on 3/20/2025. I had not heard anything for about a week so I contacted the Service Manager who stated HMA is requesting additional service records. I asked why I was not informed
From: [XXX] [XXX] [XXX] I have attempted to make a Better Business Complaint against Hyundai Corporate Office Headquarters 10550 Talbert Ave. Fountain Valley, CA 92708-6031 USA, but I am being blocked from filling out a complaint; attempts to make a complaint against the Hyundai Corporation results in being forwarded to a NULLED screen. NO ONE IS ALLOWED TO FILL OUT A BBB COMPLAINT AGAINST THIS BUSINESS! On [XXX] my wife could have been killed when driving her 2011 Hyundai Sonata (VIN [XXX] ) on the highway when her engine stalled out having to take evasive action not to cause an accident. Note my wife is [XXX]. According to a former Hyundai technician at Schmidt Auto Care (285a Hiawatha Trail, Springboro, OH [937] 514-7860 said there is an open recall (T3G) on this vehicle which is for engine replacement. Schmidt Auto care technician said “the oil ports were drilled wrong in the engine causing them to go out after 100,000 miles.” On March 20, 2025 Ian Clemons Service Advisor at Voss Hyundai (766 Miamisburg – Centerville Road, Centerville, Ohio 45459 [937] 428-2416) stated, “From the pictures of the valve cover it is obvious the engine has had the oil changes because it is super clean, but Hyundai is wanting all the oil change records” (which have been lost in a move). And because of it they won’t replace the engine even though Ian Clemons is advocating for it knowing that it is just thing for Hyundai to do. Case ([XXX] Hyundai Customer Care 1-800-633-5151) Hyundai is trying
UNKNOWN, Makes a disturbing sound upon starting the vehicle like something inside the engine rattling, access oil consumption and burning smell , replaced valve cover gasket, still smelling oil burning
Dashboard has large cracks all over it including where the passenger air bag is located. I am concerned about the pieces of plastic flying if the air bag deploys. Also concerned that the cracks could release the air bag at any time, even during normal driving. Dealer only suggested getting a dashboard cover, but that would negate the purpose of the air bag. My research showed that there are many other cases of the happening with Hyundai Sonata's 2011-2014.
Desconocido
Airbag light is on after a clock spring issue. Dealer is stating new airbag is needed for vehicle that has never had an accident. Airbag light was not on prior to clock spring malfunction. Clockspring was repaired, but airbag light remains on.
While Driving sometimes car comes to a slow paste like it wants to stall I have to take my foot off gas paddle and put my foot back on again for car to accelerate and speed up again I am also noticing this when I turn my headlights on while car is driving. Recently had car engine light come on and car had to be towed to a mechanic. Car was fix where light was gone but I am still having the problem with the car wanting to stall while driving.Took it to dealer who said they saw nothing wrong because no check light was on but the problem for me still is there as of this morning 1/12/2024
After my car gets going and warms up, the engine has a problem. When it is time for the engine to shift to a higher gear, it makes a revving sound like the clutch has been pushed in and the gas pedal is being pushed. This mostly happens around 25 and 45mph. When you hit the as to make it stop it jerks and sometimes skids. If you take you foot off the gas it stops, but also slows down. When you hit the gas again it jerks again. If you try to speed up to get it to stop, it jerks again and this time pretty badly.
I tried pumping gas and the car would not let me pump the gas into the car. I had to hold the the gas pump hose and pull the trigger myself to pump the gas, which would still make the clicking stop noise that stops the pumping of the gas. Then when I started driving, the check engine light came on. Went O'Reilly to test the check engine light code and it popped up with a P0449 code for the evaporative emissions (EVAP) vent control valve.
When my car is turned on there is a very noticeable shake coming from the engine area. It's not that bad once the car is driving. However, I was driving 40 miles an hour when my check engine light came on, then I was unable to accelerate and my car stalled (it's an automatic car).Once my car started up again, the check engine light was flashing, and I could only drive at like 15-20 miles per hour for my speed. Made it to O'Reilly and had them run the check engine light codes for me and it popped up with the P1326 code regarding the knock signal range/performance. I recently got a check engine light code for a p0449 EVAP vent control valve (it wouldnt allow me to pump gas into the car). I'm unsure if the issues are related but wanted to provide all the details.
After taking my mom to the airport the vehicle engine blew up what absolutely no warning at all leave me on the side of the road the key keep getting stuck inside the car
The interior and exterior driver side door and driver side rear door handles are no longer functional on this vehicle. This is a well known problem with these vehicles that poses a grave safety hazard. In the event of a fire or accident, it would be impossible to exit or gain access to my vehicle without breaking the side glass. I have spoken to my Hyundai dealer and they agreed that it is a known, dangerous problem, however no TSB or recall has been issued. My only recourse is to pay to have this defect repaired. This is the first vehicle I have ever owned that has had this type of issue.
My car will randomly shut off while I’m driving. My seatbelt comes undone My door has opened while I was driving down the highway.
The car engine seized while driving on the highway.
Engine consumes oil profusely. 175000miles. Complaint #: [XXX], 8/23/24. Car is not drivable parked. Common complaint. Should have been RECALLED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2011 Hyundai Sonata. The contact stated while driving at an undisclosed speed, there was a loud knocking sound coming from the engine with the check engine warning light illuminated. The contact stated that the vehicle lost motive power. The vehicle was restarted; however, the failure recurred. The vehicle was towed to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not included in NHTSA Campaign Number: 15V568000 (ENGINE) because the maintenance records were not provided and the dealer deemed that the vehicle was poorly maintained. The approximate failure mileage was 280,000.
The contact owned a 2011 Hyundai Sonata. The contact stated that while her husband was driving at 60 MPH, the instrument panel started flickering, the engine started to rev, and the vehicle stalled. The vehicle veered to the side of the road and was parked. The contact then noticed that there was smoke coming from the vehicle and proceeded to open the hood of the vehicle. Soon after, flames were discovered coming from under the vehicle. The contact and her husband removed all personal items and watched from a safe distance. The fire department arrived at the scene however the vehicle was entirely consumed by the fire. The ambulance also arrived at the scene however no medical attention was provided since there were no physical injuries. The contact and her husband sustained emotional distress due to the incident. A police report was filed. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was unknown.
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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
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