IN A RECENT VISIT TO HYUNDAI DEALER RELATED TO ANOTHER MATTER I LEARNED THAT MY 2002 SONATA WAS UNSAFE TO DRIVE DUE TO A RUSTED OUT ENGINE CRADLE ON THE PASSENGER SIDE. I HAVE YET TO GET THIS FIXED DUE TO THE PRICE (EST. $2500) AND YET AT THE SAME TIME I REALIZE THE SITUATION WILL ONLY GET WORSE. I HAVE READ ON THE INTERNET WHERE YOUR AGENCY IS INVESTIGATED THIS MATTER AND ALSO ON THE INTERNET I LEARNED OF MANY OTHER OWNERS WHO HAVE HAD ACCIDENTS DUE ENGINE CRADLE FAILURE. THE SUSPENSION GIVES WAY AND WHEELS FALL OFF, ETC. IN MY OPINION HYUNDAI USED INFERIOR METAL IN THEIR ENGINE CRADLE AND INCORRECTLY DESIGNED THE ENGINE CRADLE SYSTEM. I HAVE BEEN DRIVING FOR MORE THAN 40 YEARS AND OWNED MANY MAKES AND MODELS OF VEHICLES BUT NEVER HAVE I BEEN FACED WITH SUCH A SITUATION. I REALIZE MANY PARTS HAVE A LIMITED LIFE SPAN BUT THE ENGINE CRADLE SHOULD HAVE AN EXTENDED LIFE. MY WIFE HAS A 1999 SUBARU WITH MORE MILES THAN OUR SONATA AND WHICH HAS BEEN DRIVEN ON THE SAME ROAD CONDITIONS WITH LESS CARE THAN WE HAVE GIVEN THE SONATA AND YET HER CAR DOES NOT HAVE SUCH AN OBVIOUS AND COMMON SAFETY ISSUE. THANK YOU FOR CONSIDERING THIS IMPORTANT MATTER. I TRUST THAT YOU WILL MOVE QUICKLY TO REQUIRE HYUNDAI TO CORRECT THIS MATTER BEFORE MORE LIVES ARE PUT IN JEOPARDY AND LOST DUE TO THEIR OVERSIGHT. *TR
2002 Hyundai Sonata complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →
BROUGHT MY WIFE'S CAR IN FOR AN OIL CHANGE AND SHE HAD COMPLAINED THERE WAS A FUNNY NOISE THAT HAD JUST STARTED COMING FROM UNDER THE CAR. I WAS INFORMED WHEN WE WENT TO PICK IT UP THAT THE FRAME CLOSE TO THE FRONT RIGHT TIRE WAS RUSTED WITH A HOLE AND LOOKED IT WAS CRACKING. MY WIFE IS A VERY CAUTIOUS DRIVER AND WE TOLD THAT IT WAS NOT DUE TO ANY KIND IF IMPACT, BUT IT HAD JUST RUSTED AT THAT SPOT. *TR
ENGINE CRADLE RUSTED CAUSING AN SAFE SITUATION SHOULD IT FAIL WHILE DRIVING. *TR
DOORS LOCK REMOTE WONT UNLOCK CAR IF I USE THE KEY TO THE DOOR ALARM GOES OFF AND I CANT SHUT IT OFF. *CN
ON 10/10/07 MY WIFE DROVE APPROXIMATELY 8 MILES HOME FROM WORK AND PARKED HER 2002 HYUNDAI SONATA IN THE GARAGE. ABOUT 5 MINUTES LATER SHE NOTICED THE SMELL OF GASOLINE IN THE HOUSE, AND RETURNED TO THE GARAGE TO INVESTIGATE. GAS WAS POURING FROM THE GAS TANK FILL DOOR ON THE CAR. THE GARAGE FLOOR HAD A 6' DIAMETER PUDDLE UNDER THE CAR. SHE OPENED THE GARAGE DOOR AND BACKED THE CAR OUT ONTO THE DRIVEWAY AND POSITIONED A CATCH PAN UNDER THE CAR. APPROXIMATELY 1/2 GALLON OF GAS WAS IN THE PAN AFTER SHE OPENED THE FILLER CAP TO RELIEVE THE PRESSURE. THE CAR HAD LESS THAN 3/4 TANK OF GAS AT THE TIME. WE DELIVERED THE CAR THE DEALER THAT NIGHT FOR REPAIR. THEY RETURNED THE CAR ON 10/12 AFTER REPLACING A CANISTER AND VALVE ASSEMBLY UNDER WARRANTY. THIS IS THE SECOND TIME THIS HAS HAPPENED, WITH THE FIRST TIME BEING APPROXIMATELY 18 MONTHS EARLIER, ALSO COVERED UNDER WARRANTY. WE FEEL VERY LUCKY THAT WE DIDN'T HAVE AN EXPLOSION OR FIRE, WHICH WOULD HAVE BEEN A LIKELY EVENT WITH THE AMOUNT OF RAW GAS AND FUMES IN THE GARAGE HAD WE HAD A GAS WATER HEATER. IT IS NOW FOUR DAYS LATER AND WE STILL HAVE NOT GOTTEN THE SMELL OF GASOLINE OUT OF THE HOUSE AND GARAGE. MY WIFE IS ALSO AFRAID TO PARK THE CAR IN THE GARAGE. JUST TO ADD TO THE WHOLE EXPERIENCE, THE SERVICE WRITER WAS RUDE TO MY WIFE WHEN SHE PICKED UP THE CAR, AND WE NOW HAVE A DENT IN THE LEFT REAR DOOR. *JB
MY 2002 HYUNDAI SONATA THE FINISH IS PEELING OFF THE DOOR HANDLES AND PEOPLE HAVE BEEN CUT AS IT PEELS IT IS VERY SHARP. *JB
ON 09/04/07 I BOUGHT A USED 2002 HYUNDAI SONATA AND ON 09/05/07 THE CAR LOST 1ST AND 4TH GEAR IT SEEMED AS IF THE TRANSMISSION WERE GOING OUT , BUT WHEN I STARTED REVIEWING OTHER CONSUMER RELATED ISSUES I NOTICED OVER 900 CONSUMERS HAD THE SAME PROBLEMS WITH THEIR HYUNDAI'S , BUT THE CAUSE ENDED UP BEING THE OUTPUT SPEED SENSOR. WHICH IN SOME CASES TOOK CONSUMERS UP TO 6 MONTHS TO LOCATE ONE. UNFORTUNATELY I FINANCED THE CAR AS IS WITH NO WARRANTY. *JB
THE INSULATED PIECE OF TUBING THAT COVERS A SMALL PORTION OF THE POWER STEERING LINE SHOULD BE REPLACED WITH A BREATHABLE TYPE OF PRODUCT. MY POWER STEERING FLUID IS LEAKING AND IT IS NOT DUE TO WEAR AND TEAR ON THE VEHICLE. THAT PORTION OF INSULATION ON THE POWER STEERING LINE RETAINS MOISTURE, THEREFORE IT CAUSES THAT PORTION OF THE POWER STEERING LINE TO RUST AND THE FLUID LEAKS OUT. THIS SEEMS TO BE A MANUFACTURING DEFECT ESPECIALLY WHEN THE CAR HAS ONLY 59,200 MILES ON IT. EVERY TWO DAYS I PUT IN POWER STEERING FLUID UNTIL I GET AN ANSWER IN REFERENCE TO THE WARRANTY. THIS LINE HAS TO BE REPLACED. *JB
THE DOOR HANDLES ARE PEELING (SILVER COATING) AND IT HAS CAUSED SEVERE CUTS TO ANYONE GETTING OUT OF THE CAR, BOTH ON THE PASSENGER AND DRIVERS FRONT SIDE. *JB
AIRBAG LIGHT WAS COMING ON AND REMAINING ON AT CERTAIN TIMES. CAR WAS BROUGHT INTO HYUNDAI DEALERSHIP IN MARCH 2007. WE WERE INFORMED THAT THE AIRBAG WOULD NOT DEPLOY IN THE EVENT OF AN ACCIDENT AND WAS NOT COVERED SINCE THE WARRANTY HAD EXPIRED. THE VEHICLE HAD NEVER BEEN IN AN ACCIDENT AND THE AIRBAG HAD NOT EVER DEPLOYED SO IT MUST HAVE BEEN DEFECTIVE FROM THE BEGINNING. THE VEHICLE WAS BROUGHT INTO NAPLETON HYUNDAI IN WEST PALM BEACH, FL IN SEPTEMBER OF 2006 WITH THE SAME AIRBAG LIGHT PROBLEM AND WE WERE TOLD BY THE SERVICE TECH. THAT IT WAS NORMAL FOR THE LIGHT TO COME ON AND THERE WAS NOTHING WRONG WITH THE AIRBAG. *TR
TL*- THE CONTACT STATED THAT THE AIR BAG LIGHT WAS ON AND HAD REMAINED ON IN THE 2002 HYUNDAI SONATA FOR A NUMBER OF YEARS SINCE THE VEHICLE WAS TAKEN TO DEALER FOR THE AIR BAG RECALL 02V145000. THE VEHICLE WAS TAKEN TO THE DEALER THREE SEPARATE TIMES FOR THE AIRBAG LIGHT. THE DEALER WANTED TO DO SOME EXTENSIVE WORK ON THE VEHICLE DUE TO THE AIR BAGS, BUT SHE WOULD HAVE TO PAY OUT OF HER OWNPPOCKET. THE CURRENT MILEAGE WAS 57,000 AND THE FAILURE MILEAGE WAS 53,283.*AK
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2002 HYUNDAI SONATA AT 45 MPH THE VEHICLE LOST POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER WAITING APPROXIMATELY TEN MINUTES. THE VEHICLE WAS TAKEN TO A MECHANIC ,WHO ADVISED THE CONTACT THAT THE FAILURE WAS DUE TO THE CRANK SENSOR, CAM SENSOR, AND THE TIMING BELT. THE MECHANIC MADE THE REPAIRS. HOWEVER, THE SAME PROBLEM OCCURRED THE NEXT DAY. THE CONTACT STATED THAT THE VEHICLE WAS THEN TAKEN TO THE DEALERSHIP, AND THEY INFORMED THE CONTACT THE PROBLEM WAS DUE TO THE CRANK SENSOR, CAM SENSOR AND THE TIMING BELT. THE DEALERSHIP MADE THE REPAIRS HOWEVER, THE SAME PROBLEM CONTINUED TO OCCUR. THE DEALERSHIP THEN ADVISED THE CONTACT THAT THE MODULE ASSY- TIMING AND ALARM SYSTEM WERE FAULTY AND NEEDED TO BE REPLACED. THE DEALERSHIP REPAIRED THE MODULE ASSY- TIMING AND ALARM SYSTEM. THE CONTACT STATED SHE HAS NOT HAD A PROBLEM WITH THE VEHICLE SINCE THIS REPLACEMENT. THE VEHICLE CURRENTLY HAD 74000 MILES. *AK
MY 2002 HUNDAI SONATA BLK 4 DOOR AUTOMATIC. I STARTED TO GET IN THE CAR THURS MORNING 2/15/07 AT 4AM. THE KEY IN THE IGNITION WOULD NOT GO IN. I HAD THE CAR TOWED TO MY LOCAL MECHANIC. HE DID ADVICE TO PUT A NEW BATTERY IN THE CAR. HE SAID IT WAS TIME FOR A REPLACEMENT. I HAVE BEEN GOING TO HIM FOR SOME TIME. AND FIND HIM VERY REPUTABLE IN THE AREA. HOWEVER, THE TOW MAN ALSO COULD NOT PUT THE KEY IN THE IGNITION. WHEN I PICKED UP THE CAR AT HIS SHOP THE KEY WENT IN. BATTERY WORKS GREAT. SO THE NEXT MORNING 2-16-07 THE IGNITION WOULD NOT GO IN AGAIN. I CALLED MY DEALER AND HAD THE VEHICLE TOWED THERE. THEY SAID IT DIDN'T DO THAT FOR THEM THAT THE CAR WAS FINE. THEY TRIED THE KEY ALL DAY. THEY SAID THEY WOULD REPAIR THE VEHICLE IF THE PROBLEM OCCURRED AT THE TIME OF TESTING THE SITUATION THERE. THE CAR IS UNDER A POLICY OF WARRANTY FOR 60,000.00 MILES. HOWEVER, I COULD GIVE THEM $160.00 TO OPEN UP THE IGNITION TO THE TUMBLER. I FEEL THAT IF ITS UNDER WARRANTY THAT THEY SHOULD REPAIR THE PROBLEM. THERE ONLY SUGGESTION WAS TO TOW IT AGAIN IF IT PERSISTS. I SAID WHAT IF I GET STRANDED, AND YES, I HAVE NO CELL PHONE. THEY SAID JUST CALL THE 800# ANWAYS FOR TOW. SO I WASN'T SATISFIED AT GRAPPONIES IN CONCORD NH. SO I ASKED AUTO FAIR IN MANCHESTER, THEY SAID THE SAME THING. I THINK THAT ITS HARD TO BELIEVE THAT THE TOW MAN HAD THE SAME PROBLEM AS MYSELF. AND THAT WE HAVE TO SEE IF IT HAPPENS FOR THEM, THAT THEY WILL REPAIR AT NO COST AT THAT TIME. WHEN ITS' UNDER THE WARRANTY. MY FEE
THE METALLIC TAPE FINISH ON THE PASSENGER DOOR HANDLE IS PEELING OFF, CREATING SHARP EDGES. THIS HAS RESULTED IN SEVERAL CUTS TO HAND AS IT SLIDES OVER THE RAZOR SHARP EDGE WHEN OPENING THE DOOR. *NM
PASSENGER INSIDE DOOR HANDLE PEELING AND LEAVING JAGGED EDGES THAT CUT THE HANDS. TWO PEOPLE HAVE SUFFERED CUTS FROM THIS DOOR HANDLE. *NM
I HAVE HAD NUMEROUS COMPLAINTS THAT I HAVE FILED WITH THIS VEHICLE. THE LATEST COMPLAINT I HAVE IS WITH THE DRIVERS SIDE UPPER CONTROL ARM. MY SON COULD HAVE BEEN KILLED WHEN THIS BROKE. I HAVE TALKED TO SEVERAL GARAGES INCLUDING THE DEALERSHIP AND NO ONE HAS EVER REPLACED AN UPPER CONTROL ARM EXCEPT ON A VEHICLE THAT IS VERY OLD AND THEN VERY SELDOM. MY SON WAS TURNING A CORNER WHEN THE DRIVERS SIDE WHEEL FELL SIDEWAYS. UPON LOOKING AT THE PROBLEM WE DISCOVERED THAT THE UPPER CONTROL ARM BROKE. THIS SHOULD HAVE DEFINITELY SHOULD HAVE NOT HAPPENED ON A 2002 VEHICLE.
1) ENGINE LIGHT SEEMS TO COME ON AT LEAST ONCE A MONTH 2) FAN KNOB FOR HEATING/AIR CONDITIONER DOES NOT WORK ON 1 OR 2, IT WILL ONLY WORK ON 3 OR 4. THIS IS A NEW PROBLEM. *JB
HYUNDAI SONATA 2002 OUTSIDE AND INSIDE PAINTED DOOR HANDLE PEELING CAUSING INJURY TO HANDS. INJURY MORE CAUSE BY INSIDE DOOR HANDLES DUE TO SLIVER PAINTED DOOR HANDLES. BECOMES VERY SHARP ONCE PEELING. *NM
DT*: THE CONTACT STATED THE FRONT LEFT SIDE CURTAIN AIRBAG DEPLOYED WITHOUT WARNING OR CAUSE ON 2/22/2004, WHILE DRIVING AROUND A CORNER AT 2 MPH. THE VEHICLE WAS TAKEN TO THE SALES/SERVICE DEALER, BUT THE SERVICE DEALER REFUSED TO REPAIR OR REPLACE THE AIR BAG. ON 6/5/2006, A NHTSA RECALL LETTER # 02V145000 FOR THE AIR BAGS: SIDE/WINDOW WAS ISSUED. THE MANUFACTURER AND SALES/SERVICE DEALER REFUSED TO HONOR THE RECALL, ALTHOUGH THE VIN WAS INCLUDED.
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HESITATED AND WAS HARD TO SHIFT. ALSO, WHEN ATTEMPTING TO FILL THE GAS TANK, THE GAS SPILLED OUT WHILE PUMPING. THE VEHICLE WAS DRIVEN TO THE DEALER WHO COULD NOT DUPLICATE THE PROBLEM.
TRANSMISSION FAILED. *NM
DT*: THE CONTACT STATED WHILE DRIVING AT NIGHT, THE HEADLIGHTS WERE NOT BRIGHT ENOUGH DUE TO A HAZE FORMING IN THE LENS COVER. THE DEALER WAS NOTIFIED.
DURING VEHICLE ROUTINE MAINTENANCE OF 2002 HYUNDAI SONATA, IT WAS DISCOVERED THAT SIGNIFICANT CORROSION WAS OBSERVED IN ENGINE CRADLE. THIS CORROSION PRESENTS A SAFETY ISSUE AND HYUNDAI REFUSES TO REPLACE THE COMPONENT BECAUSE ITS OUT OF WARRANTY. *JB
WHILE DRIVING TO MARYLAND TO VISIT MY DAUGHTER, THE RIGHT FRONT END OF MY CAR BEGAN TO VIBRATE SO HARD THAT I THOUGHT I HAD A FLAT TIRE. I WAS GOING ABOUT 65 MPH AND AS SOON AS I COULD I PULLED OVER TO LOOK AT THE CAR. THERE WAS NO FLAT HOWEVER, THE VIBRATION CONTINUED. IT WAS VIBRATING SO HARD MY GLOVE COMPARTMENT CAME OPEN. I TOOK THE CAR TO A DEALERSHIP IN MARYLAND ONLY TO BE TOLD THAT MY TIRES HAD DEAD SPOTS IN THEM AND I SHOULD RETURN THEM TO THE STORE. I HAVE BEEN DRIVING ON THESE TIRES FOR SIX MONTHS WITHOUT A PROBLEM. WHEN I RETURNED HOME I WENT TO THE STORE WHERE I PURCHASED THE TIRES. THEY EXAMINED THEM AND SAID THERE WAS NOTHING WRONG WITH THE TIRES. I HAD THE CAR COMPLETELY CHECKED OUT BY THE DEALER BEFORE I TOOK THIS TRIP. THEY TOLD ME THERE WAS NOTHING WRONG WITH THE CAR. THE VIBRATION CONTINUES BUT IT IS ESPECIALLY BAD WHEN DRIVING A HIGHER RATES OF SPEED. I AM WORRIED NOW ABOUT TAKING THE CAR ON TRIPS. BELIEVE ME, YOU DO NOT WANT TO HAVE A SUDDEN BREAKDOWN OR CONTROL LOSS ON THE DC BELTWAY. ALTHOUGH THE CAR IS 4 YEARS OLD I ONLY HAVE 29500 MILES ON IT. I SHOULD NOT BE HAVING MAJOR PROBLEMS WITH SO FEW MILES ON THE CAR. *JB
THE SEAT BELT IN THE REAR PASSENGER SIDE OF THE CAR HAS STOPPED BUCKLING. THE CAR IS NO LONGER UNDER WARRANTY AND THE WARRANTY I HAVE DOES NOT COVER ANYTHING EXCEPT 'MAJOR' PROBLEMS. *NM
IN 2004, AT APPROX 45K MILES, VEHICLE DEVELOPED CREAKING NOISE IN DRIVER SIDE REAR SUSPENSION. DEALER REPAIRED FOR "LOOSE TRANVERSE CROSS MEMBER". PROBLEM RE-DEVELOPED AFTER 3 MONTHS. SEPARATE DEALER REPAIRED FOR "WORN BUSHINGS". PROBLEM RE-DEVELOPED AFTER ONE WEEK AND HAS WORSENED TO A CLUNKING NOISE AT LOW SPEED. HESITANT TO RETURN TO DEALER UNTIL PROPERLY DIAGNOSED DUE TO CONSISTENT REPAIR DELAYS RESULTING IN EXCESSIVE LOSS OF VEHICLE USE. (CURRENT TOTAL 7 DAYS FOR THIS PROBLEM). *NM
I WAS DRIVING ON A HIGHWAY WITH MY 2002 HYUNDAI SONATA WITH A 2.7 LTR. 6 CYL. ENGINE,WHEN I GOT OFF AT MY EXIT I TOOK A RIGHT TURN WITH NO PROBLEM BUT WHEN I WENT TO TAKE AN IMMEDIATE LEFT TURN I TOTALLY LOST MY POWER STEERING MAKING IT VERY HARD TO STEER. WHEN I LOOKED UNDER THE HOOD I FOUND THAT THE METAL LINE HAD RUSTED THROUGH AND BURST. THIS IS ONLY A 4 YEAR OLD CAR. IT WAS TOWED TO GARVEY HYUNDAI WHERE THEY REPLACED THE LINE. SO I CHECKED MY WIFE'S CAR WHICH IS IDENTICAL EXCEPT THE COLOR AND FOUND THAT HER LINE IS IN THE SAME RUSTED CONDITION BUT HAD NOT YET BURST SO SHE CALLED LIA HYUNDAI BY OUR HOUSE ,TOLD THEM WHAT HAPPENED TO MINE AND THAT HERS IS IN THE SAME CORRODED CONDITION AND THEY SAID THEY WILL NOT REPLACE IT UNDER WARRANTY UNTIL IT ALSO BURST EVEN IF IT IS CORRODED. I FEEL THIS IS A POTENTIALLY DANGEROUS SITUATION AS SHE MAY NOT BE ABLE TO STEER THE CAR IF IT DOES BURST AND WHEN MINE BURST IT SPRAYED ALL OVER UNDER THE CAR, GETTING ON THE CONVERTER, MUFFLER AND TAILPIPE CREATING A POTENTIAL FIRE HAZARD. I DO NOT HAVE THE OLD PART BUT THE LINE RUNS ALONG THE FRAME AND WHERE IT ROTTED THEY HAVE A PIECE OF RUBBER HOSE TO PROTECT THE LINE BUT IT ALSO CAUSED IT TO PREMATURELY ROT THE METAL LINE UNDER THE RUBBER HOSE SO THE LINE BURST. DUE TO THE FACT THE CAR IS ONLY 4 YEARS OLD AND BOTH ARE IDENTICAL CARS ROTTING THE SAME WAY, I FEEL THIS IS A POTENTIALLY DANGEROUS DEFECT THAT IS GOING TO HAPPEN TO OTHERS BECAUSE OF THE DESIGN AND IF SOMEONE CAN'T STEER THE CAR A
POWER STEERING LINE RUSTED OUT AND BLEW. UNDER A PROTECTIVE RUBBER SLEEVE. IT BLEW OUT WHILE DRIVING. *NM
VALVE STEMS HAVE BEEN PULLED FROM TIRE BY SHIFTING HUB CAPS. THIS HAS HAPPENED AFTER TIRES WERE RECENTLY REPLACED. ONCE WHILE THE CAR WAS STOPPED AND ONCE WHILE BACKING OUT OF A DRIVEWAY. *NM
DT*: THE CONTACT STATED THE AIRBAG LIGHT ILLUMINATED INDICATING A PROBLEM. THE VEHICLE HAS ALREADY BEEN TO THE DEALERSHIP TWICE FOR THE AIRBAG LIGHT. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AGAIN. THIS TIME THE DEALERSHIP OFFERED DIAGNOSTIC TESTING TO DETERMINE THE PROBLEM.
DT*: THE CONSUMER STATED THE INTERIOR MATERIAL ON THE PASSENGER'S DOOR HANDLE OF THE VEHICLE CAUSED MINOR INJURIES TO A CHILD. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THEY REPLACED THE DOOR HANDLES. THE CONSUMER IS NOW HAVING THE SAME TYPE OF PROBLEM WITH THE DRIVER'S SIDE DOOR. *JB UPDATED 3/9/2006 - *NM
2002 HYUNDAI SONATA WINDSHIELD WIPER BLADES HAVE HAD TO BE REPLACE FREQUENTLY SINCE PURCHASE. WINDSHIELD WIPERS GO OFF THE SIDE OF THE WINDSHIELD MAKING IT HARD FOR DRIVER TO SEE. *TS ***NO ANSWER REQUIRED*** THE WIPER FAILED WHILE THE CONSUMER WAS DRIVING IN A BAD SNOWSTORM. THE LEFT WIPER OVERSHOT THE WINDSHIELD AND HUNG OVER THE LEFT SIDE OF THE VEHICLE. THE RIGHT WIPER CONTINUED TO WORK PROPERLY. THE CONSUMER PULLED TO THE SIDE OF THE ROAD AND MANUALLY BROUGHT THE WIPER BACK ONTO THE WINDSHIELD. ONCE SHE RESUMED DRIVING THE WIPER WOULD NOT FUNCTION PROPERLY. THE VEHICLE WAS TOWED TO A LOCAL DEALER WHO EXPLAINED THAT THE WIPER SYSTEM WAS DESIGNED THAT WAY TO PREVENT MOTOR BURN OUT. *NM
2002 HYUNDAI SONATA EXPERIENCED A FLAT TIRE DUE TO A LEAKY VALVE. *TS TWO DAYS AFTER THE TIRES WERE REPLACED THE DRIVER'S SIDE FRONT TIRE WENT FLAT DUE TO A LEAKY STEM VALVE. THE VEHICLE WAS TAKEN BACK TO THE TIRE DEALER AND THE TIRE WAS REMOUNTED WITH A NEW STEM VALVE. THREE DAYS LATER THE SAME TIRE WAS FLAT AGAIN AND A FEW DAYS LATER THE FRONT PASSENGER'S SIDE TIRE WAS FLAT ALSO. AFTER INSPECTING THE WHEELS THE CONSUMER OBSERVED THAT THE TIRE BULGE WAS CAUSING THE WHEEL COVER TO SPIN. THE COVER WOULD SPIN UNTIL THE STEM VALVE WAS PRESSED AGAINST THE EDGE OF THE ACCESS HOLE IN THE WHEEL COVER. EVENTUALLY THE WHEEL COVER WOULD CUT INTO THE STEM VALVE AND CAUSE A FLAT TIRE. IT WAS LATER DETERMINED THAT THE HUB CAPS HAD BEEN INSTALLED INCORRECTLY. AFTER REMOVING ALL FOUR HUB CAPS THE VEHICLE HAD NO MORE FLAT TIRES. *NM
THE PAINT IS PEELING OFF OF ALL 4 DOOR HANDLE ASSEMBLIES OF MY 39 MONTH OLD HYUNDAI SONATA. HYUNDAI REFUSES TO COVER THE OBVIOUS FAILURE. *JB
FRONT DISC BRAKE ROTORS WE HAVE TWO 2002 HYUNDAI SONATAS, MODEL GLS 6 CYLINDER. BOTH CARS HAVE HAD ONGOING PROBLEMS WITH FRONT ROTORS WARPING AND HAVING DIFFICULTY BRAKING TO AN EMERGENCY STOP. THE DEALER HAS REPLACED ROTORS ON EACH VEHICLE ONCE, AND WITHIN AN 18 MONTH PERIOD, THE PROBLEM RE-OCCURS. *NM
WHEN ATTEMPTING TO FILL GAS TANK THE PUMP CONTINUES TO SHUT OFF AFTER PUMPING ONLY SMALL AMOUNTS OF GASOLINE. WHICH PREVENTS ME FROM FILLING MY VEHICLE. I HAVE MADE NO ATTEMPTS TO REPAIR ATTEMPTED TO FILL THE VEHICLE AT SEVERAL SERVICE STATIONS WITH THE SAME RESULTS. *NM
DT: THE CONTACT OWNS A 2002 HYUNDAI SONATA LX. THE BRAKE LINE WAS ATTACHED TO WHERE IT WAS SUPPOSE TO BE ATTACHED AND IT RUBBED AGAINST THE CV BOOT, CAUSING THE BRAKE LINE AND THE CV BOOT TO FAIL. THE CONTACT BROUGHT CAR LAST OCTOBER TO DEALER BECAUSE THE CV BOOT FAILED AND IT WAS REPLACED UNDER WARRANTY. CURRENTLY, THE BRAKE LINE AND THE CV BOOT FAILED, CAUSING VEHICLE TO HIT A GARAGE. THE DEALERSHIP SAID IT LOOKED AS IF THE BRAKE LINE CAME LOOSE FROM WHERE IT WAS SUPPOSE TO BE, AND IT WAS NOT COVERED UNDER WARRANTY. THE CONSUMER HAD TO REPLACED THE BRAKE LINE WITH A TEMPORARY ONE IN ORDER TO TAKE THE VEHICLE TO THE DEALER FOR REPAIR. THE DELAER CLAIMED THAT WHOEVERR REPLACED IT INSTALLED IN IMPROPERLY. THE CONTACT FELT THAT THIS HAPPENED BECAUSE OF THE BRAKE LINE WAS RUBBING AGAINST THE CV BOOT. SHE REPLACED THE BRAKE LINE OUT OF POCKET. HER HUSBAND FELT THAT THIS WAS A DESIGN PROBLEM. THE BRAKE LINE WAS SECURELY FASTENED EVEN AFTER THE BRAKE FAILURE. TWO BOOTS AND ONE BRAKE LINE WERE REPLACED. *AK *NM
ON JULY 26TH, 2005, I WAS MEETING A CO-WORKER FOR LUNCH WHEN I NOTICED THAT THE PAINT ON THE FRONT FACIA COVERING THE BUMPER ON MY 2002 HYUNDAI SONATA WAS BUBBLING AND STARTING TO PEEL. AFTER WORK THAT SAME DAY, I ATTEMPTED TO CONTACT THE SALESPERSON WHO SOLD ME THE VEHICLE AT THE DEALERSHIP. I SPOKE THE SERVICE MANAGER AND HAD HIM WALK OUT TO INSPECT THE FACIA. HIS FIRST QUESTION TO ME WAS WHETHER I HAD THE VEHICLE REPAINTED. I TOLD HIM I HAD NOT! HE THEN ASKED ME IF I HAVE EVER BROUGHT MY CAR TO A TOUCHLESS CAR WASH, WHICH I HAVE FOR MANY, MANY YEARS HERE IN TOWN. HE THEN STATED THAT BECAUSE OF THE 7500 PSI CAUSED BY THE HIGH PRESSURE WATER THAT THEY WERE NOT AT FAULT AND THAT IT WAS NOT A MANUFACTURER DEFECT. I ASKED WHY THIS WAS NOT OCCURRING ON THE BODY OF THE CAR OR ON THE REAR FACIA, AND HE STATED THAT HE DID NOT KNOW. DISSATISFIED WITH THIS RESPONSE, I CALLED HYUNDAI MOTOR AMERICA IN FOUNTAIN VALLEY, CA AT 800-633-5151 THAT EVENING (8/5/05) AND SPOKE WITH A GENTLEMAN. AFTER TELLING HIM OF THE SITUATION, HE THEN STATED THAT I SHOULD TRY TO GET THE CAR FIXED AT ANOTHER DEALERSHIP! ON MONDAY, AUGUST 8TH, I RECEIVED A PHONE CALL FROM HYUNDAI MOTOR AMERICA REPRESENTATIVE, WHO STATED THAT THE DEALERSHIP WAS NOT GOING TO REMEDY THIS SITUATION. I RECEIVED A RESPONSE FROM THE BBB AUTO LINE DATED AUGUST 30TH, STATING THAT MY VEHICLE EXCEEDED THE MILEAGE REQUIREMENTS FOR FILING WITH THEIR PROGRAM. MY VEHICLE HAD 27,500 MILES AT THE TIME OF THE COMPLAINT. APPARENTLY, THE BBB AUTO
SUBJECT:2002 HYUNDAI SONATA.I HAVE TWO PROBLEMS ONES THE AIRBAG LIGHT THE OTHER IS ENGINE LIGHT ON.THESE COULD LEAD TO A SERIOS INJURY ACCIDENT, IF AIRBAGS DONT WORK OR IF I CANT STOP CAR BECAUSE ENGINE DIES!I KNOW SOMEONE ELSE THAT HAS THE SAME PROBLEMS WITH HERS.MY WARRANTY HAS EXPIRED,BUT THEY SHOULD BE RESPONSIBLE TO FIX BOTH PROBLEMS!ANYWAY MY MAIN PROBLEM IS THE ENGINE LIGHT THAT STAYS ON,THE CAR DIES WHENEVER IT WANTS.I THINK THIS IS A COMMON PROBLEM WITH THESE CARS AND THEY DONT WANT TO FIX .PLEASE LOOK INTO IT FOR ALL SONATA OWNERS,THIS SHOULD BE A RECALL FIX!THANK YOU!
SINGLE VEHICLE ROLLOVER; DRIVERS' DOOR UNLATCHED AND CAME OPEN DURING THE ROLLOVER. *JB
TRANSMISSION FAILED CAUSING SEMI TO ALMOST REAR END MY VEHICLE DUE TO A FAULTY SENSOR. MANUFACTURER REFUSES TO FIX PROBLEM ALTHOUGH IT IS WARRANTED. SIMILAR FAILURES WILL CAUSE DEATHS. I HAVE NOTIFIED AND REQUESTED ASSISTANCE THROUGH HYUNDIA'S CONSUMER COMPLAINT DEPARTMENT TO NO AVAIL. THERE WILL NO DOUBT BE A DEATH CAUSED BY THIS MALFUNCTION IN THE POWERTRAIN.*JB
VEHICLE WAS TAKEN TO DEALER FOR FUEL CUT VALVE RECALL. SINCE NEW FUEL CUT VALVE WAS INSTALLED VEHICLE WILL NOT START AFTER REFUELING. DEALER REPLACED NEW FUEL CUT VALVE, PROBLEM RECURRED. DEALER CAN NOT DUPLICATE FAILURE. FAILURE HAS OCCURRED WITH THE CONSUMER AFTER EVERY REFUEL WITH NO EXCEPTIONS. *NM
BACK MIDDLE SEAT BELT FAILURE. *JB
DT: ROTORS HAVE GONE BAD. THE BRAKES PUMP BACK WHEN BRAKES ARE DEPRESSED.*AK THE DEALER TURNED THE ROTORS AT 13624 MILES AND WITHIN 1000 MILES THE ROTORS WARPED AGAIN. THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE PROBLEM. ANOTHER SERVICE CENTER INDICATED THAT EH ROTORS NEEDED TO BE REPLACED. *NM
DT: THE SPEEDOMETER INTERMITTINGLY STOPS WORKING WITHOUT WARNING. THE CONSUMER SAYS SHE HAS TRIED TO SEE IF SPEED OR DISTANCE AFFECTS IT. SHE SAYS THERE IS NO REASON THAT SHE CAN SEE TO MAKE IT STOP WORKING. THE CONSUMER HAS TAKEN THE VEHICLE TO THE DEALER FOR THE 5TH TIME TODAY. THE MANUFACTURER CALLED THE DEALER TO GET IT FIXED. SHE SAID OTHER ELECTRIC COMPONENTS ARE NOT WORKING AS WELL. THE DOORS, WINDOWS, AND CLOCK ARE SLOWLY GETTING WORSE. THE CONSUMER HAS CONCERNS THAT IT MIGHT LEAD TO SOMETHING MORE SERIOUS, LIKE A FIRE. *JB
POWER STEERING LOSS DURING OPERATION CAUSED BY POWER STEERING LINE FAILUE. POWER STEERING LINE FAILED DUE TO OXIDATION. OXIDATION WAS CAUSED BY DESIGN FLAW THAT TRAPS WATER DRAINING FROM AIRCONDITIONER EVAPORATOR IN RUBBER TUBE DESIGNED TO PROTECT POWER STEERING LINE FROM ROAD HAZARD DAMAGE.
I WAS INVOLVED IN A CAR CRASH IN WHICH THE ENTIRE FRONT END OF MY CAR WAS SMASHED FROM THE LEFT FRONT FENDER SHOVING THE HOOD AND FRONT END SO FAR TO THE RIGHT AND IN THAT THE PASSENGER DOOR WOULD NOT OPEN AND THE SIDE AND FRONT AIR BAGS DID NOT DEPLOY AT ALL. I WAS INJURED BY THE DOOR POST. IT WAS A 2002 HUNDAI SONATA..WE ARE AFRAID THAT IT MAY BE A CHILD INVOLVED NEXT TIME THERE IS A FAILURE OF THE SIDE AND FRONT AIRBAGS ON THE SONATA..PLEASE BRING THIS TO SOMEONES ATTENTION TKS LRW
DT: CONTACT STATED THE FRONT RIGHT WHEEL BEARING WAS REPLACED. CURRENTLY, THE RIGHT LEFT WHEEL BEARING IS BEING REPLACED. *AK
DT: CALLER GOT INTO CAR, PULLED IT OUT OF GARAGE AND GOT OUT OF IT. WHEN SHE GOT BACK INTO VEHICLE AND PUT IT IN GEAR IT MADE A SCREAMING NOISE AND ACCELERATED. SHE HIT THE BRAKES, BUT THEY DID NOT WORK. SHE TRIED TO STOP THE CAR BY GOING UP A HILL INSTEAD VEHICLE HIT A HOUSE THREE DOORS AWAY. UPON IMPACT, AIR BAGS DID NOT DEPLOY. INSURANCE CLAIMED THAT DEALER SAID THERE NOTHING WAS WRONG WITH CAR. MANUFACTURER HAS NOT BEEN CONTACTED YET. *AK
RIGHT REAR WHEEL WAS MAKING A RUBBING NOISE. TOOK VEHICLE IN FOR SERVICE AND THE DEALER DISCOVERED THE BEARING NEEDED REPLACED.*AK
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2002 Hyundai Sonata → · Every Sonata year → · How the figures are calculated →