I have had the 2017 hyundai santa fa for about 6 months. I've had regular maintenance on the vehicle and out of no where it got a loud knock and clunking noise. Upon researching I've found thousands or people with the same 3.3 engine as mine with the same exact problem. Maybe it's kind of the same deal going on as the 2016 engines. No there was not any lights on but now there is a engine light and loud knocking.
2017 Hyundai Santa FE complaints
Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2017 record →
I had just had my inspection done 8/31/23 (96,759 miles), they checked all fluid levels as a curtesy and engine oil was fine. on 9/17/23 my vehicle went into safety mode and would not go over 40 mph. No engine oil lights or check engine lights came on. I pulled over and checked the oil and there was barely any. I added two quarts of oil and it started running fine immediately. The next morning, I checked the oil again and added another quart. On 9/19/23 I took it to have the oil changed (99,534 miles). On 9/22/23 the car started making a funny noise, pulled off the freeway and as we were trying to reach a safe spot to stop the engine blew a rod (100,004 miles). Again, no engine oil lights or check engine lights came on. This is a reoccurring theme in the research I have since done. This could have blown while driving 70 mph on a freeway! It also left us in a bad part of town in the middle of the night. I owe $10k on the car, the dealership wants $14k to fix it, the car is only worth $15k when it's running.
The engine of my 2017 Hyundai Santa Fe started making a loud knocking sound on 9/29/2023. I took the car to a certified mechanic who said that the engine had “thrown a rod.” I researched the NHTSA website and found NHTSA Part 573 Safety Recall Report No. 17V-578 dated Sep 20, 2017. While I never received this notice, the Descriptive Information and Description Defect mirror the problem with my car exactly. The recall was for 3.3L “Lambda” engines produced at the Asan Plant (Korea) between January 26, 2017 and February 13, 2017. My car was produced February 7, 2017.
At approximately 74,000 miles, our 2017 Hyundai Santa Fe Ultimate with the 3.3L V6 exhibited a total loss of power from the engine, while driving at non-highway speeds. As the vehicle decelerated to pull off the road, a catastrophic engine failure occurred with loss of all power and drivability. The vehicle was towed to our local repair shop, where it was diagnosed to need a full engine replacement. Maintenance was regularly performed on the vehicle, with no check engine lights or other diagnostic codes or warnings at the time of the incident. Oil changes and all other maintenance had been performed regularly by me or at the local dealership.
When driving vehicle it turns off while driving. It simply cuts off. It has done this at least 3 times already.
During normal acceleration, the vehicle lost all power. I was able to coast to a safe stop. However, this occurred while accelerating to merge on to a major highway. Fortunately, I was able to navigate the vehicle safely to the shoulder. The vehicle would not turn on again. After towing the vehicle to a Hyundai dealership, it was determined that the engine had seized. This vehicle has been maintained regularly according to manufacturer recommendations, and has never had any negative symptoms or issues prior to this engine seizing up. No engine warning lights, no messages, nor any abnormal noises during engine operation prior to the event.
On interstate 77 in west virginia when vehicle slowed, whent into Beckley, WV. Stopped at Autozone checked oil was OK, check engine light 0018 ( crankshaft position sensor), started to go to Beckley Hyundai about 2 miles away. Engine quit before getting there. Got tow to dealer who said engine seized and needs new motor. (Car has 78,000 miles) Apparently this has happened to a lot of 2017 Santa fe. Hyundai will not pay for repairs. The 3.3L G6DF motor has been discontinued, and rebuilt motors are in short supply, as so many other Santa Fe are waiting for motors. Hyundai had a recall of 2017 Santa Fe built between Jan. 26 - Feb. 13 because of engine failures, but problem appears to be wider than that.
ABS light, passenger air bag light and skid light came on. Passenger airbag light flashes whenever car is in drive
The oil leaks every time I brake, and car engine and brakes get hot.
Paid off my vehicle at the end of 2022. Beginning of 2023, it started knocking. Had it towed to the Dealership and come to find out, the engine needed to be replaced. Well we had them replace it while I tried working with Hyundai. Explained that my 2017 has the 3.3 engine. Only 420 vehicles were recalled. However, mine was not one of them. It’s the exact thing that was happening with the recall vehicles. Now they want to charge me another $11,000 to get it back from the dealership. This is clearly a problem but they won’t assist.
After changing my oil, engine started knocking and now car has faulty engine that is very expensive to replace.
Engine failure, crankshaft sensory did not go off and it will need a brand new engine. Only 94k miles
In June, I was driving my Santa Fe down the highway with my children when it suddenly died. I had no control over the vehicle. There were no warning lights on, my engine temp was not high. I was able to get it off to the side of the road. I found that the oil was almost completely empty even though I have regular oil changes and have had no leaks. I took my vehicle to Vern Eddy on Sioux City, IA, where I originally bought this vehicle. (I bought this new) They confirmed it was the rod bearings. Which is a known manufacturers defect in many of their engines that are being recalled however, not in this particular model so, they are refusing to fix it. I've looked online and seen hundreds of others with this exact engine having the exact same issue. I just want them to fix it. My children could have been seriously injured.
On my 2017 Santa Fe equipped with a power lift gate, when the power struts start to fail, it is without warning and intermittent. The lift gate will fully open, then suddenly drop down about a foot before stopping striking the top of the head. At first the drop down would occur several seconds later when one was already under the lift gate and bump the head when moving back. This started about 2 months ago. Hyundai had to replace both power struts where the total job cost just over $1,700.00. The part were $1,244.08. Although I took a video of this with my cell phone, it is too large to email to my Gmail or AOL inbox. Eventually the lift gate could fail completely possible trapping a small person under same.
All safety lights AEB, TMPS, ABS, on. The car breaking as driven due to this issue. Reported to Hyundai Headquarters. They said it was a major safety issue but not willing to pay for repairs especially since it's a safety issue.There many reports online of people experiencing the same issue with new cars as well. Having to pay for this is not very noble of Hyundai.
I was driving the car and then all of a sudden I was getting a lot vibrations. It was very hard to control the car. I pulled over and had it tow to the dealer I bought it from, Herb Chambers Honda of Westborough, Massachusetts. They told me it was the fuel injection system. I had replaced, and then the same thing happened again, they sent me to Herb Chambers Hyundai of Auburn. They told me it is the engine. They refused to replace it.
Car stopped suddenly and when I went to check, the oil had been completely depleted. The shop says the engine failed, most likely because the oil had evaporated. Low mileage, well maintained, so the car has a defect that can be life threatening. Thankfully, for me, it stopped in a quiet road and had to be towed. This could have happened in busy traffic and caused a bad accident.
I've owned my 2017 Hyundai Santa Fe 3.3L V6 since late 2021. I haven't noticed it using oil. Stopped at a traffic light, the engine lost power. It was so scary! No warning lights were on my dash. I was thankful to not be rear-ended...although I could have filed an insurance claim if I had been. As it is, my insurance says it is a 'mechanical failure.' The car would not start but luckily some strangers pushed me out of the highway. I tried two different jumper cables and was able to roll up my windows but not much else. The car was towed back to hometown. At a repair shop, the mechanic told me the engine was locked. It has 97,000 miles on it and I'm the second owner so the 100K warranty doesn't apply to me. I called Hyundai and they instructed me to have the car towed to a Hyundai dealership where they 'might' help. The car sat for 2 weeks before anyone looked at it. This week, I heard from the repair shop that the engine is seized and not repairable. This model has no open engine recalls. I don't understand how this engine isn't being recalled like the other Hyundai models. I have to say that I will no longer purchase Hyundai's or recommend them to anyone else! As I still owe quite a bit on this car, I still don't know what I am going to do. The shop said they would look for an used engine with lower miles. I still haven't heard anything additional. Seems like the hens are guarding the henhouse pretty tight!
Driving down the highway and vehicle just shut off at a stop light. No lights of any kind on the dashboard. Started it up stayed running, checked all the gages, everything was normal. Was waiting at the red light and it turned off again. When I started it up again noticed that the oil light was on longer than the other lights, but it went out. Pulled over and checked the oil, no oil on the dip stick. Put 2 quarts of oil in it and tried to limp home. Turned off again and wouldn't restart. No warning lights. Took it to a dealership and was told the engine was seized and they knew about the oil consumption issue, but they told me that 3.3L engines weren't covered. No I still have half my car to pay for and engine replacement costs as much as the car is worth. I currently still have the vehicle and trying to figure things out.
My ‘17 Santa Fe has been well taken care of with regular oil changes and we have kept up with the recommended maintenance. While driving on 8/17/2023 the car started to struggle to accelerate and I heard a knocking sound. Within moments there was total engine and power failure and I had to quickly get the vehicle off the road to avoid being rear ended. There were no warning lights on until the moment it was dying. The battery light, check engine light, and oil light came on, but then the vehicle had quickly lost all power immediately after. Once it was towed to Meineke and looked over by the mechanics there it was determined that it needs a new engine and that it had very, very little oil in it.
I've owned my 2017 Hyundai Santa Fe 3.3L V6 since 2017, the last year, the engine has been consuming oil at a higher rate than normal. Performed an oil change in early June, it has burned 3 quarts of oil in two months. Last Thursday, 08/17/2023, the engine started knocking bad, and it lost power as the vehicle was being parked. Towed to a repair shop, waiting on inspection but it sounds like a camshaft knock, but it's terrible. It has 103,000 miles on it and I just paid it off last year. I don't understand how this engine isn't being recalled like the other Hyundai models. I have to say that I will no longer purchase Hyundai's or recommend them to anyone else.
Blown engine in the middle of the highway. The car have been consuming excessive amounts of oil. I though that, if the car has the oil change done more often, the engine would be fine, but that was not the case.
Previous to the day of this incident there was no check engine light showing. I was driving and heard a knocking /grinding sound that progressively got worse. I was trying to get home and the engine suddenly died , all of the warning lights came on and the engine couldn’t start. Took it to the dealership. The third party extended warranty didn’t cover it because all of the oil was missing ( no oil leak was present). Still waiting to see if the dealership will repair.
Had oil changed July 5, 2023, Aug. 14 check engine light came on. Took it to shop and was told Hyundai vehicles are burning oil in the engine and the diagnostic code came back as Catalytic Convert and had to add oil. Have oil spots all over my drive so was told to check oil and make sure it's not low and see if light comes back on. Repair shop checked for recalls and found none for this car, yet. Daughter has 2013 Kia Rio with same problem for past couple of years. Why do recalls take so long?
While driving on the highway my engine seized up and stopped working altogether. My dashboard went completely red with warning lights and I could get to the side of the road to call for assistance. The day prior while getting an oil change I was told by the mechanic that some Hyundai cars have been consuming oil quickly and that I had less than a quart left while I just was a little of the 3000-mile mark. The previous oil change I was also told I was at a very low level as well. I called the dealership about the concern and they were willing to run some tests on the car, but that afternoon the engine seized up. The car was towed back to the dealership and I was able to have the engine replaced by the manufacturer. I was very concerned for our safety when the incident happened because I was on a highway traveling at a high-speed rate (posted 60mph) but was glad to safely make it to the shoulder of the roadway.
Upon approaching stop sign, the vehicle stalled and after restart, the vehicle ceased acceleration at intervals. This caused the vehicle to impede/slow traffic during journey. Again, at stop light, the vehicle stalled and “all” warning lights appeared. The engine failed to restart and the vehicle was towed from traffic due to engine failure. The vehicle is a 2017 Hyundai Santa Fe Sport 2.4 with 116,000 miles. An Engine Class Settlement has been established for the model years 2010-2012 with this same issue. The vehicle will be towed to a dealership for inspection, confirmation and repair. I felt the need to make an incident report thinking maybe other reports have been filed, also, and the manufacturer reusing to admit to problem issues.
My 2017 Hyundai Santa Fe is excellently maintained with 130,000 miles on it with a faulty rod requiring engine replacement. There is a safety recall #168 for the exact same failure on the same year make and model and engine but Hyundai will not cover my engine as this recall is vin specific and mine does not qualify. Now left a loan on a car that I cannot drive.
On May 2023, while my husband was taking my daughter to go to school with 2017 Hyundai Santa Fe, he noticed engine knocking noises emanating from the engine compartment. Shortly after, the vehicle's performance significantly deteriorated, and the check engine light illuminated on the dashboard, and the engine shut down. Get the car towed to the nearest auto service, the mechanic told me that there’s an engine failure as result of abnormal oil consumption causing internal damage and need to be fixed by Hyundai. I called Hyundai USA, and was told that in order to have it covered under the warranty, it needed to be repaired by an authorized dealer. However, no authorized dealer had an available appointment for at least 2 months. Finally after 2 months, I had the car towed to the authorized Hyundai service center for diagnosis and repairs. Upon examination by the certified technicians at the Hyundai service center, I was informed that it needs and engine replacement that will cost around $20,000. I called Hyundai Corporation and had escalated my case to the case manager, but the manager never called back to give me an update. Their customer service department is also frustrating to deal with. They just sort of repeat the same phrases over and over again rather than having any sort of actual conversation with you. It's been more than 2 months after the incident and they finally they can’t do anything about it because it’s outside of warranty. It’s very frustrating
About two months ago my son was driving home and noticed the oil light flash on and off quickly while he was driving. He immediately brought the car to our regular mechanic who instructed him to just check the oil "it might be a little low"- When my son arrived home we checked the oil and the oil was down 3+quarts. There is no engine oil leak, and the oil in the car had been changed recently and has also been changed every 3-5K miles per the manufacturers recommendation. We did a bit of research and learned that this is a known problem for thousands of Hyundai owners and that Hyundai recommended we start a case with them. We did. We had an oil consumption test performed during which we were told not to check the oil at all ourselves or it would "ruin the test". We were then told that the car was "only down a quart of oil after 1K miles and so it is fine"- The case manager told us that if the car had been down even an ounce more than a quart, we would be moved into a place where we could get some repairs done on the known defective engine. We are now left with a car that burns oil at a rate that is not normal or safe. In addition, our car makes loud popping noises upon start which we have researched and found is due to oil escaping from the engine and going to places in the car where it should not be. We don't believe the car is safe to drive because there is no consistent way to determine how much oil the car is burning and asking a customer to replace a quart of oil every 1K
My Santa Fe has just under 87,000 miles on the engine and has developed a knock. No check engine light was ever illuminated. We scheduled the vehicle for an inspection at the dealer. After a week, we were informed that we had a connecting rod bearing failure. We purchased this car second hand at 74,000 miles and have put 2 oil changes on it since owning it. This car is the primary vehicle for my wife and if this rod would have locked up while driving, it could have put my entire family at risk.
The car is 2017 Hyundai Santa Fe with a defective crankshaft. The car is leaking oil. I called Hyundai and they noted that although they have recall 168 the VIN for my car doesn't match a recall that is on their website. I spoke to a Hyundai case manager today who said that even though my car has the defective crankshaft they will not repair the vehicle because it beyond 100,000 and the recall is expired. I am seeking help from the NHTSA as my car should be covered under this recall. I took it to an independent shop that noted that my car should be covered. I have photo and documents to prove that my car should be covered under this recall. My VIN just doesn't match their records and they are denying my claim.
While driving uphill at 40 mph the car would not accelerate and the mph began slipping down to 30. There were no warning lights during or before this and no other changes while driving. A clicking/rattling noise became louder as I drove on. I made it up the hill and to the next stop light. When trying to accelerate, the vehicle would not go past 20mph and the clicking/rattling noise was very loud. I drove approximately 2 miles to get home. The next day at the dealership they stated I needed a new engine and there was no oil in the engine. I am up to date on my oil changes and never once was notified my engine had a problem during any of the inspections. We had to replace the the transmission around 90,000 miles. The car currently has approximately 113,000 miles.
2017 Hyundai Santa Fe Sport 2.4L automatic, took the car in for recall service. The following recall services were completed: (23-01-014H-5), (23-01-004H), (20-01-006H), (#17-01-050), (17-01-002). Service completed on 07/25/23, car was in perfect working order prior to recall service. Picked car up from dealer on the afternoon of 07/25/23, drove about 5 miles home. Next day (07/26/23), drove car about 20 miles and engine light came on. Took back to dealership 07/26/23 at about 3pm, stated nothing they did would cause engine light to come on and wanted me to leave with vehicle without checking it. Said 8/1/23 would be the earliest the could look at it to even check the code. Refused to leave with car in that state so they did check the code and stated it was a catalytic converter code and that mine might be going out. Stated that nothing was wrong with my car prior to recall services. Then they asked if my engine light was on before I brought it in for the recall service, I stated no. Then they said it could be the engine software update reading something wrong and cleared code. Told me to drive vehicle and if it came on again to bring it back. Drove car home again which is about a 5 mile distance. Did not drive car next day (07/27/23. Drove car on 07/28/23 for about 20 minutes and the engine light came back on. Called the dealership and they stated they would call me back but never did. Called the national Hyundai customer service number and explained the situation. Gave me a
The engine was making a knocking sound and the check engine light came on. I did not have the time to get it to a mechanic (approx 2 days of driving with knocking) before the knocking stopped and the engine stopped. The car stalled out in the middle of the street and I was able to coast to a complete stop on the side of the road and push it to safely back home.
This is an OIL CONSUMPTION & ENGINE FAILRE Car was being serviced by Hyundai for oil consumption test, and failed, 1 quart of oil consumed every 400 miles. On 7/23/23, engine failed on PA turnpike while travelling 70 MPH, and almost caused an accident. At 65k miles Hyundai agreed to to conduct oil consumption test, and submit for engine replacement, First part of oil consumption test failed, and car was set for engine under Hyundai warranty, but 2 days prior to cleaning engin failed. Engine has had high pressure fuel pump replaced, and I reported gas smell from oil Catalytic convertor was replaced @ 55k miles, as oil consumed burned out convertor. Now that the engine valves are burned, Hyundai is not honoring the good faith engine replacement.
Catastrophic engine failure at 86,200 miles. Engine making chugging and ticking sound and metal flakes in oil. Normal oils changes at Hyundai dealers every 5-6k miles (or 6 months). Hyundai wouldn’t cover because 2nd owner (should have covered up 100k power train.
Engine failure - Engine had failure while highway driving (approx 60mph). Complete loss of power in roadway. Mechanic diagnosis indicated piston rod had disconnected and caused hole in engine block.
A knocking noise from the engine that increases in frequency as the engine rpm increases. Reduced power and/or hesitation and vibration. Illumination of the “check engine” light in the instrument cluster. Illumination of the “engine oil pressure” warning lamp. My car will drive up to maybe 37mph and then the engine will seize up and go into safety mode and it becomes inoperable. THIS is a death trap if we suddenly stall out on the highway or at a higher rate of speed!!!! The dealership is basically saying oh well, it is out of warranty. I just bought this car from Banister Nissan on 6/5/2023. Less than 60 days ago.
While driving on freeway there was a clicking sound coming from the engine area but no other strange sounds or sensations, no warning lights or changes in the dash gauges. Finished 30 mile trip back home. Next morning when starting the car the same noise was happening so we checked oil. Oil reservoir was empty so added 4 quarts and let it sit for awhile then idle before leaving. The clicking noise seemed be random, sometimes louder and faster and sometimes not clicking at all. Approximately 15-20 miles down the freeway (about 60 mph) the RPMs spiked so I moved to slow lane and braked. At this time a large commotion from the engine that shook the car with large amount of smoke coming from behind the car and an oil trail. Car was towed to mechanic where engine failure/hole in engine was diagnosed. Waiting for appointment now at dealership. Fortunately never lost control of the vehicle.
At 80,000 miles, transmission went out. Then, 91,000 miles the motor locked up. Hyundai refuses to repair
Not really an incident but my car has the same issue as the class action lawsuit from Hyundai for issues with the connector rods going out. I can’t get it fixed because of this issue. Hyundai says they can’t do anything about it and sent me your info! Can someone please help me? I still owe $23,000.00 on this car! Is there a way to add the recall to my car? It is an almost $14,000.00 repair! It started knocking out of nowhere and isn’t drivable because of the issue.
At ~126k miles, my 3.3L Santa Fe started knocking and then stopped running. There were no warning lights whatsoever. Regular service records are available to show oil changes/maintenance and all repairs done at the dealership. Mechanic says the engine is toast. Hyundai dealership told me no need to even bring it in bc it will not be covered.
The engine failed in our 2017 Hyundai Santa Fe earlier this year (March). They replaced our engine after finding out it was part of the rod bearing engine failure recall. The check engine light came back on as soon as we got it back (April) and the car has not worked properly since. Shaking badly, it also died after I started it. After them telling us for two months, they were too busy for us to bring it back to them. We finally brought it back this week and dropped it off for them to fix anyway (July). The Hyundai repair people told us the problem is not covered under the warranty (vcm motor on the side of the intake) and not related to the engine recall even though the problem happened immediately after they rebuilt the engine and now we must pay $1000 out of pocket.
Camshaft actuator first thst costed over $4200 to fix and now engine needing to be rebuilt with an estimated cost of over $17 000
On June 22, 2023, I went to start my 2017 Hyundai Santa Fe in a shopping center parking lot. I had recently driven from the Pgh airport to Monroeville and stopped to run errands. Upon reentering my vehicle I used the push button start to start the car. The engine started and the center computer screen turned on, however the dashboard did not light up and I was not able to shift into Reverse. I cycled the car ~5 times trying to get it going, but the same start-up happened. Upon calling husband (after trying to start another few times) he recommended that I look at the fuses. At this point I opened the driver side door and was outside looking at the fuse panel. This is when I heard someone shouting from the highway across from the parking lot that my car was on fire. I looked at the rear of my car and saw flames coming from the rear bumper. I quickly stepped away from the vehicle. The entire drivers side of the rear bumper was engulfed in flames. Both the police and fire departments came to the scene. We were collectively able to extinguish the flames and the car was totaled.
Engine started knocking pretty bad during a trip. Just over 80,000 miles not covering due to 2nd owner.
As I was driving my vehicle the car started to shake. I was able to make it to a gas station and then had difficulty getting the car to turn over. After several attempts the car turned over but the check engine light was flashing and the car had fumes coming out the back. I towed the car to the dealership I bought it at they determined that the fuel injectors failed and caused the engine to be flooded with gas requiring an entirely new engine to be put in the car.
Since early 2022 I have been having oil consumption tests done on my vehicle, after having an oil change and 2 months later, during my inspection, being told my oil is completely dry (no warning lights came on at all). There was an oil combustion done, which the dealer had to keep my car and put me into a rental (after me pressing the issue of a rental or loaner). I am now on my 2nd round of oil consumption test. I had an oil change done the last week of May, took it back 932 miles later because my oil light quickly came on then went off, when turning corners and coming to a stop on level ground (the light did not stay on) and it burned 3.5 quarts in 932 miles. It has gone from burning 2.5 quarts in 1,000 miles on the very first oil consumption test in 2022, to now burning 3.5 quarts in less than 1,000 miles. Last summer there was oil on my spark plugs from the oil consumption, but I had to pay out of pocket to have them replaced. This last time I went in June, the dealer stated they will contact Hyundai about replacing the engine. It has been 2 weeks and I've heard nothing yet. This is a huge safety & fire concern that I feel Hyundai is taking way to lightly! It is a huge inconvenience as well to take off work, leave work early, go into work late, pay for rides to/from the dealer, put oil in my car, etc. I asked about a loaner for times they wanted to keep my vehicle, and they responded that they do not have any available. Rentals should be covered 100% if they do not have a
While driving my 2017 Santa Fe, a ding from the instrument cluster preceded the vehicle stalling during a turn in a busy intersection. The vehicle would not respond to attempts to restart. I had the vehicle towed to the local Hyundai dealership for inspection. I authorized a teardown of the engine. They reported their findings to Hyundai Motors America (HMA) for authorization under an extended warranty. That request was denied. I have read the case, Davy Cho v. Hyundai Motor Company, Ltd., 8:22-cv-00448, (C.D. Cal.). My vehicle is in the correct year range and engine class represented in the suit. This vehicle is also under NHTSA investigation (DB22-003) for a separate defect that can cause the vehicle to stall without prior notice. The Hyundai dealership has now quoted $19,900 to repair. This is a gently driven and well maintained vehicle. I have reached out several times to HMA who states, the vehicle is beyond the original manufacturer's warrantee. I have tried several times to have the case reviewed. I'm told these decisions are final. HMA Case # 21352488 I was lucky to have had the traffic lights and traffic in a condition that I could drift through my turn, apply hazard lights and get assistance from the Police Dept. who closed the road allowing me to coast the vehicle backwards off the interstate bridge to place me and my vehicle in a safer place to manage. In different circumstances, this could have been catastrophic.
While driving down a California freeway, the sunroof of my wife's 2017 Hyundai Santa Fe Sport exploded without warning. Glass rained down on my niece and nephew in the backseat and caused my wife to swerve a bit in surprise. Luckily there was no one else on the road and no one was hurt by the glass. She was not near anyone or anything, plus nothing fell into the backseat so we know that it wasn't anything that impacted the glass causing it to break. Upon further review, this is a problem with Hyundai vehicles and it looks like they are the subject of multiple class-action lawsuits for it. This is the second time something like this has happened. In 2016, my wife was leasing a Sonata and the sunroof exploded unprovoked. The dealership took responsibility that time and one of the mechanics stated that it was "a known issue".
Reading these
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2017 Hyundai Santa FE → · Every Santa FE year → · How the figures are calculated →