2013 Hyundai Santa FE complaints

I bought the vehicle 2 months ago, and 2 weeks ago, I noticed the car was shaking when I applied the brakes. The engine light came on and I took it to the shop, and was told I needed a new engine.

Car is consuming oil extensively between oil changes. Car was not accelerating properly and check engine went on. Car had very little oil and was not scheduled for an oil change for another 1k miles.

The engine stopped on me in a traffic lane. The check engine light came on and the oil light. I had to sit in the traffic lane until a tow truck arrived. I had it towed to my mechanic, they said there was an issue in cylinder 1. I had it towed to Auto Nation Hyundai in Savannah, a month later they told me the car had carbon build up from using ethanol gas. They said it is regular maintenance and would cost $1600. This car only has 117,000 miles. I have had cars I drove up to 250,000 miles and did not have this issue. I had the car towed to Auto Nation in South Carolina, they said I need a new intake manifold and a new exhaust manifold. The only thing both places said were the spark plugs. I told them I could not afford $13,000 to replace the spark plugs. They called me back and stated that changing the spark plugs will do no good the car has no compression. I said, oh I did not know you did the compression test. I have spoken to a case manager at Hyundai, they are refusing to pay, saying the car is not under the extended warranty and that these are not the parts covered. I guess they are trying to say it is normal wear and tear and 117,000 miles are high miles. But in reality, the spark plug had no gap so it is likely pieces of metal in the engine component and Hyundai is not repairing cars that are a hazard. I would venture to guess that I am not the only one.

The engine light came on, a loud sound is coming from the engine. I took my car to the mechanic and they mentioned there are metal shaving in the oil from the engine. I know of one other person who has the same issue and numerous others on google with the problem.

While driving abs light, stability control light, and hill decent light came on. ABS and stability control are important safety features to prevent loss off control and potential collisions. Seems to be a common problem for hyundai.

After I get into my vehicle I push the Lock Button to secure all my doors but it will Click back OPEN for an Unknown reason. This prevents me from protecting myself from someone entering my vehicle immediately after I do.

2013 HYUNDAI SANTA FE. CONSUMER WRITES IN REGARD TO ENGINE ISSUES. THE CONSUMER STATED THE ENGINE LIGHT ILLUMINATED AFTER HAVING BEEN REPLACED UNDER RECALL. THE CONSUMER WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY, BUT THE CONSUMER BELIEVED THE ENGINE SHOULD HAVE BEEN COVERED.

In July purchased this used vehicle in Florida. In November of 2021 while on a road trip from Florida emergency lights came on and engine stopped on I-75. Was towed after 45 minutes to dealer who had vehicle for 3 weeks and said item was was repaired. In January of 2021 the same thing happened, this time on a one lane mountain road. It did not catch fire but the rpms were very bad and slowly drove the 9 miles to home. The dealership that Hyundai National told me to contact refused to tow the car even after telling him I was 76 and in a wheelchair and was scared to death to drive it the 40 miles to get there. After 2.2 weeks he contacted me and told me it was once again repaired and to come get it. Knowing my husband had just passed away and I had no one and living in the rural mountains of Georgia. Three weeks again the emergency lights have come on and sometimes will drive but rpms are very low and I am very fearful to drive it. Hyundai National told me to call the dealer who said there were no recalls as he did before.

While driving my kids to school, I was attempting to speed up on highway and could not. I was less than a mile away when I could feel the car dying. Luckily it was just as I coasted into the school drop off line, but engine failed and would not start. First of course we attempted to charge battery but eventually realized it was not the the battery. I have contacted my local Hyundai dealer and am getting it towed to service department. I wanted to report this because what if I and my kids were on the interstate at 70mph and my engine seized with no warning lights or indications there was a problem. We could’ve very easily been inured or killed. Scary stuff!

My 2013 Santa Fe Sport 2.0t seized. After getting multiple inputs from Licensed Mechanics I was informed about a known recall for my vehicle with symptoms that aligned with the symptoms of my vehicle. That is also listed on the NHTSA re-call list. I contacted Hyundai shortly after that to make them aware of the issue; I got an appointment for an inspection on 04/05. I was informed that my vehicle would not be fixed under the recall because my car was out of warranty. They also stated that I was at fault for a lack of "service"; I am requesting that Hyundai replaces any and all parts necessary + labor considering the fact that this recall is known to cause pre-mature engine wear, engine friction and engine seizure. In addition to this, the dealership marked my vehicle engine re-call as "completed" on 04/05/22 per Hyundai website through running my vehicle in # see attached documents.

The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, there was an abnormal knocking sound detected. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the engine needed to be taken apart to determine the cause of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

The vehicle is equipped with a Theta II engine. After several months of oil consumption tests Colonial Hyundai in Downingtown PA changed the motor but not the spark plugs. Vehicle became disabled while driving with a clogged catalytic converter which an independent mechanic said was clogged with burnt oil. Hyundai dealership contends excessive oil consumption has negative impact on catalytic converter. This seems to be a performance and possible safety issue for vehicles which were subjected to running while consuming excessive oil.

When driving on a main highway at about 65 MPH, my engine started to make a weird ticking sound and my car was slowing down. I was able to cross 3 lanes of traffic to an exit and stop at a gas station. There were no warning lights on initially but after a few minutes, a solid engine light came on and stayed on. Prior to this incident, there were no warning lights for my engine, oil, battery, etc. When getting to a repair shop, they told me the engine had seized and my battery was dead. They said there may be a recall but after calling Hyundai, they said there was no recall on my specific car, although it seems like many people with my type of engine have had the exact problem.

The contact owns a 2013 Hyundai Santa Fe. The contact stated that the rear driver’s side door would not open from inside or outside the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure but no assistance was offered. The manufacturer was not yet contacted. The failure mileage was 118,000.

While driving on the freeway, without warning the driver was unable to accelerate to change lanes and suddenly multiple warning lights illuminated. Car was able to coast and driver slowly made way to exit and left the freeway to off ramp. Steering and brakes were still operable. No signs of smoke, odors or noises during incident. Once stopped car was placed in park and turned off and engine would not turn over. Slight smell was noticed a few minutes later. Before driving no indicator lights were illuminated warning of possible issues with car. This was a dangerous situation as the driver and family was on a freeway at high speeds. Automobile is currently at Dealer who has confirmed that the engine has seized and is no longer operable. Dealer is in contact with Manufacturer on next steps. Automobile is up to date on all recall repairs. Last service maintenance was conducted 2 months prior.

I bought my Santa Fe from a used auto dealer in September 2021 with 102,000 mi. November 2021 I had to have rear brakes done including rotors and calipers that were stuck. In January 2022 it stalled and wouldn’t start. Towed to my mechanic since closest Hyundai shop is an hour away. My mechanic replaced starter first then realized the engine had seized. Also replaced air filter. When I entered my VIN on the Hyundai site it didn’t show the engine recall. So, I read through the court case and found out my engine was supposed to be included. When I called Hyundai they agreed that it is part of the recall. Good thing I read the court case info. Next I have my 2013 Santa Fe Sport AWD towed to the Hyundai shop. When they were checking to make sure it was a seized engine, they burnt out the brand new starter. No loaner cars available and they said I would need to pay for a rental and get reimbursed after which I couldn’t afford. When my car was ready, I got a ride to the the one hour away Hyundai shop. Also they charged me for an air filter, saying there wasn’t one in my “bad” engine. As soon as I got on the highway in my Santa Fe there were multiple issues. It wouldn’t shift right and steering was messed up so I had to take it back to Hyundai shop and have my ride turn around to come get me. The next time I picked it up there weren’t the prior issues. However, Hyundai refused to reimburse me for the starter my mechanic replaced. I had no prior starter issues and it was obviously ca

The alarm keeps going off randomly and it shows that the door is opened when it’s actually closed.

The vehicle started to stall and smoke started to come from the engine compartment. People started yelling the vehicle was fire. Vehicle stopped in the road and burst into flames. Fire department and police were called to scene. Vehicle was a total loss.

We took this vehicle over for a relative who originally owned it. We had no idea about all the engine problems We had some trouble with accelerating and a knocking sound on our engine. We called in to get it checked out. We were told there was a recall to install a chip to monitor these exact symptoms. We went in and got the chip. The engine finally quit and we were stuck in the middle if the road while driving a child to school. First the dealer said there was nothing wrong with the car accept, “this can happen if the oil is changed anywhere but the dealer.” So, that’s obviously dishonest and made everything after, suspect.It’s the type of filter you use that matters and it’s not going to cause the problems we described. Then we told them all the problems we had that were identical to the recalls. Soon after saying that they said “we have more to talk about” and told us this was “piston scoring” not covered by the extended warranty. Now they said even though they put the recall chip in for these EXACT problems. This was not related to those problems. This was “scoring on the pistons.” So, now I see piston problems are being addressed in many Hyundai Models but not ours. This is ridiculous to have a vehicle that you can’t count on and then a dealer that is dishonest even for only $50 oil change. The EXACT SAME ISSUES HAPPENED TO US AS LISTED IN THE RECALL. If it didn’t pass a bearing test we would have gotten a new engine. But Hyundai did the test after lying to us about the

Hello, well, I want to inform you that the check engine code P1326 is arrowing and it lost power, it does not go from 1800 to 2000 revolutions and the engine is sounding down. And I called the Hyundai and they washed their hands saying that it's already over 100,000 miles, it's out of warranty when I know that's a problem with those factory wear engines.

2013 Hyundai Santa Fe GLS low beam very dim ( having to use High beams contentiously)dealership states can not find problem, checked wiring harness ohms out correctly(12 volts )have replaced bulbs many time manufactured recommended. have researched internet and Hyundai form many owners are having similar issues on other modals as well. This has become a serious safety issues as well as cost, There has been no response from Hyundai about this issues. Is there a corrective action for this problem?

Hello I have a 2013 Hyundai Santa Fe sport 2.4l and looked up Vin and says no open recalls. My question is why is there no recalls on 2.4l engines and there is on the 2.0? The 2.4l engines are having the same issues as others as far as engine bearings and other things

The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving at 65 MPH, the vehicle started rattling. There were no warning lights illuminated. The contact continued to drive the vehicle. Upon arriving at his destination, the contact opened the hood of the vehicle and noticed that the dipstick was dry, indicating a lack of engine oil; however, there were no oil leaks found. The contact added 5 quarts of oil to the vehicle. The vehicle was taken to the dealer where it was diagnosed that there was an internal engine failure and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 156,000.

Was driving vehicle when it stalled out. Engine,oil pressure, and stearing lights came on the dash. Tried to crank the car again and a loud noise from the motor happened. Like a rod in the motor.

Our 2013 Hyundai Santa Fe had a steering coupler failure at about 35,000 miles that resulted in a loud clunking sound in the steering wheel and less responsive steering, which is unsafe. Hyundai and Kia have extended warranties for many of their models for this exact same problem, but for some reason they have not offered extended service for the Santa Fe. I believe the defective coupler that very commonly falls apart is identical to the one in the vehicles that did receive extended coverage.

Hyundai has a problem with the steering coupler in numerous vehicles, including our Santa Fe. Problem is caused by deterioration of the plastic coupler between the electric power assist motor and the steering column. Hyundai has not recalled this item on other Hyundai models, but is doing an EXTENDED SERVICE REPAIR for 15 years unlimited mileage if you bring it in and ASK FOR IT TO BE FIXED. However, they are NOT doing this for the Santa Fe, as they say "they are not seeing a problem with this model", even though it has the same defective part that is being replaced in other Hyundai models. My vehicle is showing signs of this defect and has a definite "BAD SPOT" in the steering when you drive the vehicle. It is very dangerous and WILL LEAD TO LOSS OF STEERING CONTROL IF IT IS NOT FIXED as soon as possible. However, Hyundai, at the dealership level and at the Hyundai North American level refuses to acknowledge that there is a problem with the Santa Fe, using the same parts as the other models that they admit have a defect. There have been no repairs of modifications to the steering system of this vehicle. It was purchased new and used as a daily driver since purchase in May of 2013. Hyundai is refusing to replace the rubber steering coupler that is defective.

Car has 122000 and lost power. Hyundai said it needs a new engine and refuse to pay

VERY WELL MAINTAINED LOW MILES WITH A P1326, P0014, C1611 CODES WHICH I HAD CLEARED AND LOOKED AT BY MY SHOP ONLY TO BE STANDARD HALF-MILE LATER ON A VERY BUSY ROAD, HAD A TOW COME AND GET ME WHICH WAS EXPENSIVE ALONG WITH THE BILL I HAD JUST PAID FOR. I THOUGHT IT HAD CAUGHT ON FIRE B/C THE SMELL WAS SO TERRIBLE. THIS SEEMS TO BE A PROBLEM WITH THIS TYPE OF VEHICLE. THIS SUCKS AND THEY PROBABLY WON'T DO A [XXX] THING ABOUT IT. AS I LIVE ALREADY LIKE I'M IN POVERTY THIS ISN'T ENOUGH. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Exploding Sunroof On 02/22/22 I was driving home from an appt, going approx. 40 mph when all of a sudden i heard a loud sound like a shotgun and then glass from my sunroof was falling down on me. I have a 2013 Hyundai Santa Fe Sport. Nothing hit me, I didn't hit any pot hole or anything, the weather was around 70 and overcast, it was terrifying. My first thought was a stray bullet shot in the air came down and hit the sunroof. Thank goodness there wasn't a car near me on the 4 lane road. I was able to pull off on a side street; i was shaking, bawling, and so confused. There was no warning whatsoever, just BAM, explosion. I called 911, who came out within about 20 minutes. Upon further investigation, we determined the glass was protruding upwards and out of the car indicating the explosion came from inside the vehicle. We examined the large pieces of glass to see if there were any scratches or dings and found nothing. I filed the police report, closed the sunshade to drive home without glass falling on me. Things could have been much worse. I just found out since my car only has 77K miles, the sunroof is still under warranty and will be fixed by Hyundai. Still, something should be done about this as I've been researching, it seems more common than it should!

I pulled in my garage and my husband walked in front of my vehicle and said that he could smell something burning but there was no oil leaking and we didn't know where the burning smell was coming from except for it was under the front of my car under the hood somewhere. That was very scary after I heard about this recall for the Hyundai's catching on fire but no mention of my 2013 vehicle

When the cruise control shuts down, the tachometer cuts out and the vehicle seems to go into limp mode. Brightening or dimming the headlights causes an intermittent bright flash to the interior lights. This could be potentially dangerous seeing as you have no acceleration, which could cause very extensive damage to person and property. The intermittent bright flash could be a result of an unregulated power surge, which could cause damage to person and property.

When I engaged the Cruise Control it caused the vehicle RPM's to quickly jump from about 3 up to over 5 RPM's and the gear would slip not accelerating but slowed down in traffic.

Have had a recurring issue with the airbag light illuminating. This has been ongoing since 2 years post purchase. Have had airbag replaced, multiple fuses, wiring harness replacement. All repairs end with the light returning. Am unsure of the reliability of the airbag in the event of a crash.

My wife was driving down the highway on her way home from work. It was dark and at the evening rush hour,when the highway is already dangerous to be traveling on at that time. All of the sudden while traveling in the second lane her engine lost power and dropped in speed to 20 mph from 65 mph. There were no warning lights, or prior sounds ,vibrations or other symptoms to indicate an issue. She immediately became worried about trying to get the car off the highway and to a safe place, with out causing or being involve in an accident. She called me scared and didn’t want to drive it any further. After we got the car home, I checked for fouled plugs, bad coil pack, maybe bad fuel in the tank or possibly a bad or stuck injector. None of these had any issues. Our son who works at Somersworth Hyundai here in New Hampshire,as a salesman, talked to the technician there and he told us to bring the car there and he’d take a look at it. When we heard back from him the technician said that there was no compression in cylinder number 2. My safety concern is that when this the case the injectors continue to dump fuel into the cylinder. Causing excess fuel that doesn’t get combusted in the cylinder to be dumped into the exhaust manifold and out the tail pipe as a heated vapor. The concern is the fumes, the possibility of a fire igniting in the hot exhaust manifold and causing an uncontrollable situation. The technician also said if you take a bore scope you will see that a valve in the head

The contact owns a 2013 Hyundai Santa Fe. The contact stated that while driving approximately 30 MPH, the vehicle started vibrating and making a knocking sound. The contact stated that he then took his vehicle to an independent mechanic who advised him that he needed to take his vehicle to the dealer. The contact stated that once he arrived at the dealer he was advised that he would need a new engine and it may be covered under the warranty. The contact stated that he was denied the warranty coverage from the manufacturer, as he did not follow up with a recall to update the engine software to prevent the engine from knocking. The contact stated that he never received a recall notice regarding the recall. The contact also stated that he was informed that even if he had the software updated the engine failure would have still occurred. The contact stated that he spoke to the manufacturer who explained the denial and a case was opened. The approximate mileage failure was 99,023.

The contact owns a 2013 Hyundai Santa Fe. The contact stated while driving approximately 55 MPH, the vehicle inadvertently stalled. There was no warning light illuminated. The vehicle was towed to a local dealer where an oil consumption test was performed. The contact was informed that the engine was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that they were unable to assist. The failure mileage was approximately 123,000. The VIN was unavailable.

The contact owns a 2013 Hyundai Santa Fe. The contact stated while his wife was driving at an unknown speed, the steering wheel was loose. The contact stated no warning light was illuminated. The driver was able to continue driving to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing an insulator pad for the power steering to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 25,000.

The engine(3.3L) on my vehicle went out. It has well under 100,000 miles on it. I was driving down the highway and the engine just started making a noise and instantly shut down. There were no check engine lights on or any warning at all. The vehicle wasn't making any noises at all until the moment it shut down without warning. There wasn't any oil pressure lights on or low oil lights or nothing. The oil was always regularly changed. My family and I are just lucky that we were on a cold, dark, empty highway that night instead of on a busy interstate. If we had been in busy traffic, it would have been a very dangerous situation. I have called the Hyundai dealership(Crain Hyundai, North Little Rock,AR)where I bought the vehicle from. I explained to them what was going on. They said there is nothing they can do about it because I'm the second owner of the vehicle. I called the Hyundai Cooperation and explained the situation to them as well. They gave me a case number and also said there is nothing they can do about it. I went on the internet and found that several people have had the same problem with their vehicle engine (3.3L)as me. I also found that Hyundai had done a recall on that same vehicle year, make and model for the exact same problem. But their recall was only for the 4 cylinder engine and not for the 6 cylinder engine. I called Hyundai Cooperation back and told them that they needed to add the 6 cylinder engine to their recall as well. They still insisted that there

While driving the sunroof glass exploded/shattered on its own. This was confirmed by Denbigh Body and Painting. Luckily, I had the headliner closed so only a few pieces of glass got through, but no injury occurred.

The back of the engine is smoking and has a burning smell

Motor blown rods are knocking and will seize up

This is my daughter car and she is getting no where with Hyundai. The middle of November I was driving her car from Raleigh nc , we stopped to get gas , then I got to my house and then she drive to her house. After 20 minutes later she called and her car had stopped on the side of the road. She waited for triple a but no luck so she had to leave on the side of the road. The next day car was towed to garage. They said motor was gone. No warning no nothing. He told us about a recall 953?? Or something so we towed to Hyundai. They said she didn’t have a recall so they will not pay for her car to be fixed. We feel like Hyundai should stay behide this engine. My daughter is a hard working nurse and purchases this car used snd still owes 5,000 and they said they would give her 500.00 for the car. The car was driving great and no lights ever came on the dash. Please help me to get in touch with the right people bc I know this all has to do with all the engine problems all Hyundai’s are having. She did say right before it stopped running some lights came on the dash then it just died. She thought it was just a battery so she tried to get triple about with a battery but they were behide that night and never showed. The oil had been changed about 3,000 miles when this happened. Please help us get her car fixed. Thank you

I own a Hyundai Santa Fe 2013 GLS, at about 78,000miles. There is currently a loud clicking noise that occurs when you turn the steering wheel, also steering wheel vibration when you apply the brakes. There is a play when you turn the steering, from my review and research, it is caused by a disintegrated rubble coupler in the steering motor. I called Hyundai customer support, and also when to the dealership, and I was told that it is not covered under warranty. This seems to be common problem with a number of Hyundai cars. I expect that Hyundai to announce a recall on this as its a safety issue, rather, they don't seem to care.

Hyundia and darcy hyundia dealership (815) 725-5200 know of this excessive oil consumption problem with the engine and now this vehicles oil consumption has ruined the catalytic converters . vehicle is using 1 qt. a week driving about 150 miles estimated. My Daughter was driving home from work during rush hour and car lost power and went into limp mode . car was towed to dealership .12/3/2021 and had vehicle 7-10 days and said problem is plugged catalytic converters. root cause to much oil consumption.this problem started years ago with oil consumption . we took it to the dealership and they kept saying it was normal .I said that it was excessive .which it was .I could not get them to repair the motor and they new it was excessive oil consumption.My Daughters safety was put at risk.It was night time and rush hour .Now were getting nowhere with hyundia and Darcy hyundia of joliet IL.60436

My wife’s 2013 Santa Fe 2.0 Sport AWD started consuming 1-2 quarts of oil a week a few months prior to the problem that inevitably ended in a very stressful and unsafe situation for her on her drive home. The engine with out warning on the dash or any other signs lost the number two cylinder compression and caused the car to have major acceleration issues. As well as raw fuel being dumped into the cylinder and entering into the exhaust manifold. As you can barely breath when standing behind the car or even driving behind it. Her car was taken to a Hyundai dealership after I had seen there was a recall on her motor for a failure of a Nok Sensor. The dealership technician diagnosed the issue and said that there was no compression in the second cylinder due to a valve in the head breaking off. We were told that the repairs would not be covered by a recall and that the cars engine would need to be replaced as the fact that the raw fuel being dumped into the engine destroyed that cylinder. Again no warnings or warning lights, car acceleration was extremely slow and the car shook while trying to get it home safely. I am concerned that in an area where the temperature outside is significantly higher than where we live, that raw fuel could ignite in the exhaust system, as well as cause a vehicle low on fuel to combust due to the vapor of the tank possibly igniting due to to the possible fire in the engine compartment and exhaust system.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated that as he pulled into his workplace, he saw smoke coming from underneath the hood of the vehicle. There were no warning lights illuminated. The contact stated that he parked the vehicle and left. The contact also stated that the vehicle was burning a significant amount of oil. The contact did not sustain any injuries. A police report was not filed. The vehicle was not diagnosed by an independent mechanic or dealer. The contact became aware of the recall for NHTSA Campaign Number: 17V226000 (ENGINE AND ENGINE COOLING), the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that no issues were found upon inspecting the engine. The contact stated that the failure had been reoccurring while driving. The manufacturer was notified of the failure and a case was opened. The contact was still awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 170,000.

The engine has a Knock. As if the rod or bearing are lose. The connecting Rod bearings sound loose. It started in my way to Dance class for my daughter.

The Downhill Assist system shows a light, and the vehicles brake lights do not work when it is lighting up. It only occurs sometimes, but it causes the vehicle to slow on it's own and the brakes light are not working. I feel this may cause an accident or even an injury due to an accident. I was wanting to know if you could investigate this to see if anyone else is having this possibly dangerous problem?

My husband was driving and the engine lights came on and it made a weird noise. He pulled into a gas station and the vehicle shut off. We didn’t dare drive it again. He notice oil leaking onto the ground under the engine. I looked up if there was issues with his vehicle on nhtsa, and saw there was a recall on the engine and hood latch. We did not receive any recall notice at all!! We would have especially brought it in for a engine recall!!! That’s scary with three little ones and a special needs son we take to Memphis StJudes each year. I signed and set an appointment with Hyundai, but it would be till the 17th of November, this month. We were just going to have it towed to them. So instead we towed it back to the house to wait for appointment. My husband contacted Hyundai to confirm appointment and see about loaner car, we have to work. The lady was nice and said she would have the warranty department in charge of recalls call us back. The lady was rude and said there was nothing they could do for us because we didn’t replace the knock sensor upgrade recall!!!!! There is no recall listed on here or on there site! I’m am so frustrated and upset!! This is not our fault. We maintain and keep records on everything and nothing about this has come around or we would of brought it in. Something needs to be done or said. Can you please point us in the right direction?? Please.

The contact owns a 2013 Hyundai Santa Fe Sport. The contact stated while driving 50 MPH, the vehicle inadvertently started to stall. There were no warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The contact stated that she was unable to restart the vehicle after several attempts. The manufacturer was notified of the failure and advised the contact to tow the vehicle to the dealer for the recall repair under NHTSA Campaign Number: 15V586000 (Fuel System, Gasoline). The vehicle was towed to the dealer who diagnosed that the engine had failed. The dealer notified that the manufacturer of the diagnostic test result and the manufacturer informed the dealer that they would not cover the repair of the vehicle because the ECM and cluster update had not been completed. The vehicle was not repaired. The approximate failure mileage was 187,000.