2020 Honda Pilot complaints

IINFOTAINMENT SCREEN AND SPEEDOMETER GO OFF RANDOMLY. HONDA HAS NO FIX, AND HAS HAD PROBLEMS WITH THIS FOR YEARS. PICTURE 2 IS FROM 3/17/20. 5 IS FROM 4/14/20. 10 IS FROM 5/14/20. I HAVE 4 VIDEOS OF THIS IF YOU CAN GIVE ME A WAY TO SEND THEM. PROBLEMS STARTED 2 DAYS AFTER BUYING NEW CAR.

THE INFOTAINMENT WENT OUT AFTER LESS THAN 20 MILES AND 1 WEEK OF OWNING THE VEHICLE BRAND NEW. THERE IS NO BACKUP CAMERA NOW - WHICH IS MANDATROY, AND NO RADIO OR ANYTHING FROM THE DASH. THIS HAPPENED WHILE DRIVING ON LOCAL STREET AND THE SPEEDOMETER ALSO GOES IN AND OUT. THE VEHICLE IS UNSAFE TO DRIVE. TRIED LEAVING THE POSITIVE BATTERY UNHOOKED FOR A WHILE BUT IT DIDN'T FIX ANYTHING. SEEING THE OTHER COMPLAINS ABOUT THIS, THIS APPEARS TO BE A LEMON RIGHT FROM THE FACTORY AND HONDA IS MASS PRODUCING THEM, KNOWING THIS IS A DEFECT WITH NO FIX. THE DEALER NEEDS MY NEW CAR FOR 2 DAYS TO REWIRE THE WHOLE DASH AND THEY CLAIM IT WON'T FIX IT. THEY SAY THAT AFTER THAT DOESN'T WORK, A SPECIAL HONDA TECH GETS FLOWN IN TO TRY TO FIX IT, BUT THERE IS NO GUARANTEE THAT WILL WORK. JUST GREAT, MY NEW CAR IS JUNK AND I'M STUCK PAYING FOR IT.

IT STARTED WITH A POPPING SOUND COMING FROM SPEAKERS, THE INFO SCREEN WOULD THEN SHUT DOWN AND YOU WOULD BE UNABLE TO DETERMINE YOUR SPEED AND HAVE NO USE OF BACKUP CAMERA. AFTER THIS OCCURING 6 OR 8 TIMES (THE CAR HAS LESS THAN 2000 MILES) THE DISPLAY WILL NO LONGER EVEN COME ON. I HAVE LEFT WITH THE DEALER TODAY TO REPAIR. THIS PROBLEM OCCURED AT RANDOM TIMES, I WAS DRIVING EACH TIME RESULTING IN NO USE OF INSTRUMENTS FOR SPEED OF BACKUP CAMERA.

1. CAR FLASHES BRAKE AND SOMETIMES BRAKES ON ITS OWN WHEN IT DETECTS AN OBJECT ALONG THE SIDE OF THE ROAD OR WHEN A CAR MAY BE APPROACHING IN THE OPPOSITE LANE OR IN A CENTER TURNING LANE. THIS HAS NEARLY CAUSED AN ACCIDENT ON TWO DIFFERENT OCCASIONS. EACH TIME THE LANE WE ARE IN IS CLEAR AND USUALLY DOESN'T EVEN HAVE A VEHICLE IN FRONT OF US. 2. WHEN IN CRUISE CONTROL THE ACC WILL DETECT A VEHICLE IN FRONT OF US GOING MAYBE 2 MHP SLOWER THAN OUR SET SPEED AND OUR CAR WILL ABRUPTLY SLOW DOWN TO ABOUT 10 MPH BELOW THE ACC SET POINT. THEN IT DETECTS THERE IS CLEAR DISTANCE TO THE VEHICLE IN FRONT AND WILL ABRUPTLY ACCELERATE TILL IT AGAIN DETECTS THE VEHICLE AND THEN REPEATS THE SAME ACTIONS - ABRUPT SLOWDOWN - ABRUPT ACCELERATION AND SO ON VS. A GRADUAL SLOWDOWN TO MATCH THE VEHICLE IN FRONT SPEED AND HOLDING STEADY AT THAT SPEED. I HAVE SET THE DISTANCE DETECTION TO EACH SETTING AND IT MAKES NO DIFFERENCE. 3. LANE KEEP ASSIST IS PLAIN DOWN DANGEROUS. TRIED TO MERGE ONTO A BUSY HIGHWAY WITH TURN SIGNAL ON AND THE LKA WOULD NOT LET US MERGE AND JERKED THE WHEEL BACK TO THE RIGHT AND THE VEHICLE ABRUPTLY HIT THE BRAKES WHEN THERE WAS NOTHING IN FRONT OF US. NEARLY CAUSED TRAFFIC BEHIND TO REAR END US. 4. HANDS FREE CELL FEATURE IS NOT HANDS FREE IF CONNECTED TO APPLY CAR PLAY. THIS WAS NOT WHAT WE WERE LEAD TO BELIEVE AT THE TIME OF SALE. HONDA HAS SOME SERIOUS ISSUES WITH THE HONDA SENSING AND A RECALL IS A MUST AS THESE ISSUES WILL EVENTUALLY CAUSE AN ACCIDENT AND I HAVE TO AS

WHEN YOU DRIVE THE CAR AFTER 2 OR 3 DAYS THERE IS CLICKING NOISE COMING FROM THE FRONT WHEN I TURN LEFT AND WHEN I HIT BREAKS AND WHEN THE VEHICLE IS SLOWING DOWN AND SOMETIMES IF I DRIVE STRAIGHT THE I HEARD THE NOISE. I CHECKED WITH DEALER BUT THEY COULDN'T FIND WHAT THE PROBLEM IS. SOMETIMES WHEN I SHIFT GEAR FROM PARKING TO DRIVE I HEARD NOISE. THE DEALER TOLD ME THAT IS BECAUSE YOU ARE NOT DRIVING EVERY DAY THAT MIGHT THE PROBLEM OF CLICKING NOISE.

SAME PROBLEM AS I AM SEEING ON THIS WEBSITE. WHILE DRIVING, CRACKING AND POPPING NOISE FROM THE SPEAKERS, THEN THE ENTERTAINMENT SCREEN SHUTS OFF AND THERE IS A NOTICE SAYING NO CONNECTION, ALSO, THE SCREENS WHERE THE SPEEDOMETER, AND MILEAGE INFO SHUTS OFF COMPLETELY BLACK, THEN RESETS ITSELF. *TR

IT FIRST STARTED A COUPLE WEEKS BEFORE THIS WITH A CRACKLING IN THE SPEAKERS. THEN IT WOULDN'T PLAY ANYTHING PLUGGED INTO THE USB. THEN ON THE 20TH IT WOULDN'T PLAY THE RADIO. IT WOULD SAY RADIO UNAVAILABLE. THEN WHEN TRYING TO ACCESS THE RADIO, IT WOULD SAY NETWORK COMMUNICATION LOST AND EVERYTHING WOULD GO BLACK. NO SPEEDOMETER, NO GAUGES, NOTHING. IT WOULD THEN RESTART THE SYSTEM. THEN THE BLUETOOTH STOPPED WORKING. NOW IT JUST CONSTANTLY LOSES NETWORK COMMUNICATION, BLANKS OUT AND RESTARTS. IT DID IT ABOUT 8 TIMES IN MY 10 MINUTE DRIVE HOME. I GOT A VIDEO OF IT WHILE SOMEONE ELSE WAS DRIVING BUT IT WON'T LET ME UPLOAD IT. IT HAPPENS AT ALL SPEEDS, EVEN BEING STOPPED AT A LIGHT.

VEHICLE ENTERTAINMENT (RADIO) SYSTEM CRACKLES AND POPS THROUGH THE SPEAKERS CONNECTED TO IT. CONNECTED PHONE CALLS SOMETIMES DROPS OR YOUR VOICE IS UNABLE TO BE HEARD BY THE PERSON YOU ARE SPEAKING TO. SATELLITE RADIO SOUNDS THROUGH SYSTEM ALSO CRACKLE AND POP AND SOMETIMES FADE OUT. THESE THINGS HAVE HAPPENED WHILE THE VEHICLE IS IN MOTION AND HAVE HAPPENED WHILE STATIONARY. *TR

THERE IS A CRACKLING NOISE COMING OUT OF THE SPEAKERS THAT BEGINS ONCE THE CAR IS PUT INTO REVERSE OR DRIVE AND CONTINUES INTERMITTENTLY WHILE DRIVING. THE CRACKLING NOISE IS EXACERBATED WHEN MAKING TURNS. SOMETIMES THE RADIO LOSES CONNECTION, AFTER WHICH THE ENTIRE DASH HAS BLANKED OUT, LOSING ALL INFORMATION PERTAINING TO ODOMETER AND MORE IMPORTANTLY, SPEEDOMETER. THIS HAS OCCURRED WHILE THE VEHICLE WAS IN MOTION, WHILE DRIVING IN A COMMUNITY. IT IS NOT ONLY A DISTRACTION WHILE DRIVING TO LOSE THIS INFORMATION, BUT ALSO A SAFETY THREAT TO NOT HAVE ANY INDICATION OF YOUR SPEED WHILE DRIVING THE VEHICLE. THE COMPONENT PART/SYSTEM OF CONCERN IS BELIEVED TO BE WIRING/ELECTRICAL. AFTER TAKING IT INTO RALPH SCHOMP HONDA TO HAVE IT DIAGNOSED TWICE, WE HAVE BEEN TOLD 'THIS ISSUE IS CURRENTLY UNDER INVESTIGATION AND CUSTOMER WILL BE CONTRACTED ONCE A FIX BECOMES AVAILABLE.' APPARENTLY, THEY ARE WAITING ON A TOOL TO COME IN FROM HONDA TO ALLOW THEM TO RESOLVE THE ISSUE. IN THE MEANTIME, WE ARE AWAITING RESOLUTION TO THIS ANNOYANCE THAT HAS WORSENED AND NOW BECOME A SAFELY HAZARD. AMERICAN HONDA IS UNREACHABLE BY PHONE (1-800-999-1009), AS THEY ARE CONTINUOUSLY EXPERIENCING 'TECHNICAL DIFFICULTIES' AND PROVIDE NO ALTERNATIVE PHONE NUMBERS OR ALTERNATIVE SUGGESTED METHOD OF COMMUNICATION. *TR

THE ELECTRICAL SYSTEM TO THE COMMUNICATION HUB IS FAULTED. THE ENTIRE CONSOLE GOES OFF IN THE MIDDLE OF THE DRIVE INCLUDING THE SPEEDOMETER AND OTHER ASPECTS OF THE COMMUNICATION CONSOLE. AT TIMES IT REBOOTS IN FEW MINUTES AND OTHERS IT HAS STAYED BLANK FOR OVER 10 MINUTES AND ONCE IT WAS TOTALLY SHUT DOWN TILL I TOOK IT TO THE DEALERSHIP FOR REPAIR. THIS HAPPENS IN MOTION. THE DEALERSHIP HAS TO REPAIR FOR TWO DAYS WITH THE HELP OF THE HONDA FACTORY. NOW THE PROBLEM IS RESURFACING AGAIN SLOWLY AS IT DID THE FIRST TIME. FIRST IT WILL START REBOOTING WITHIN FEW MINUTES (HAPPENED FEW TIMES NOW), NOW IT IS TAKING FEW MINUTES TO REBOOT AND ANDROID AUTO IS TOTALLY DISCONNECTED NOW (SECOND STAGE AS PREVIOUSLY). *TR

I PURCHASED MY 2020 HONDA PILOT ON 12/9/2019. IT HAS BEEN 6 MONTHS AND EACH TIME WHILE DRIVING, I HEAR A LOUD, "CRACKLING" SOUND COMING FROM THE DASHBOARD, PRESUMABLY THE SPEAKERS. THIS HAPPENS EVEN WHEN THE AUDIO SYSTEM IS OFF. AT TIMES, WHEN THE RADIO IS PLAYING, IT WILL DISCONNECT AND IT SOUNDS LIKE AN ELECTRICAL SHORT. ALSO, THE DOOR LOCK BUTTON WHEN DEPRESSED MAKES A CRACKLING SOUND. THIS IS ALL EXTREMELY DISTRACTING WHILE DRIVING. *TR

BRAND NEW HONDA PILOT 2020; 32 DAYS OFF THE LOT AND THE RADIO SCREEN GOES BLANK, THE SYSTEM SENDS A MESSAGE OF "NETWORK CONNECTION LOST" OR "NO AUDIO CONNECTION". THIS HAPPENS ACROSS AUDIO FEATURES; SIRIUS; AM; FM: BLUETOOTH AND APPLE CAR PLAY. WHEN THE RADIO IS WORKING THERE IS A CONSTANT CRACKLING SOUND ALMOST LIKE YOU ARE LISTENING TO A VINYL RECORD IN YOUR CAR. I GAVE THE BLANK SCREEN THE BENEFIT OF THE DOUBT THINKING IT WAS A ONE OFF BUT BY THE THIRD TIME THAT IT HAPPENED I BROUGHT IT TO THE DEALERSHIP. THEY CAN'T FIGURE OUT WHAT'S WRONG AND THEY HAVE TO KEEP CALLING CALIFORNIA FOR ADVICE. *TR

AFTER 2 MONTHS OF DRIVING A NEW 2020 PILOT ELITE, THE SPEAKERS STARTED POPPING LOUDLY AND CONTINUOUSLY EVEN WHEN THE AUDIO IS TURNED OFF. THE POPPING OCCURS SPORADICALLY AND TOUCH SCREEN REPORTS "NETWORK CONNECTION LOST" WHERE IT WILL NOT PLAY BLUETOOTH AUDIO OR AN FM RADIO STATION. THE POPPING OCCURS WHEN STOPPED AND WHEN MOVING. THIS POPPING IS EXTREMELY ANNOYING AND IT CANNOT BE STOPPED WHILE IT IS OCCURRING. *TR

THE SPEAKERS WOULD EMIT CONSTANT POPPING/CRACKING SOUNDS AND THE DASH/RADIO WOULD CONSTANTLY POWER CYCLE OFF AND BACK ON. *TR

PROBLEMS WITH THE COMPUTERS INCLUDING DASH BOARD INFORMATION AND INFOTAINMENT SYSTEM. PREVIOUSLY HEARD "POPPING NOISES" AND HAD INTERMITTENT BLACK OUTS. I WENT TO START MY VEHICLE AFTER WORK AND BOTH SCREENS WERE BLACK AND WOULD NOT COME ON. THIS MEANS ALL FUNCTIONS OF THESE TWO SCREENS ABSENT; I HAD NO SPEEDOMETER, NO ODOMETER, NO LANE MITIGATION, NO SENSOR BRAKING, NO CRUISE, NO RADIO, NO BLUE TOOTH, NO GPS, NO MAINTENANCE LIGHTS'ETC. I HAD A GAS GAUGE AND A H/C GAUGE THAT DID FUNCTION. *TR

ON THE WAY TO WORK WHILE DRIVING, NAVIGATION SCREEN AND SPEEDOMETER SCREEN WENT BLANK/BLACK AND STAYED OFF FOR 3 DAYS UNTIL I COULD GET IT INTO THE DEALERSHIP. I HAD TO CONTINUE TO DRIVE BACK AND FORTH TO WORK 4 MILES EACH WAY. BACKUP CAMERA DIDN'T WORK NOR DID USB CABLE. CAR HAD APPROXIMATELY 4,500 MILES ON IT AT THE TIME. THIS HAPPENED TUESDAY MARCH 3, 2020. *TR

I JUST LEFT STAPLES AND CAR SPEAKERS WERE POPPING A LOT. I'VE BEEN TRYING TO VIDEO THE PROBLEM SO THAT HOPEFULLY HONDA WILL FIX THE PROBLEM. ABOUT 3 MINUTES INTO THE RIDE, MY NAVIGATION/RADIO/DVD SYSTEM SCREEN "LOST CONNECTION" AND HAD TO RESTART. PAID $41,000 CASH OCT 2019, AND THIS HAS BEEN AN ONGOING PROBLEM SINCE I BOUGHT IT! SOOOOO FRUSTRATING AND I FEEL RIPPED OFF. IN MARCH, THE SPEEDOMETER AND NAVIGATION SCREEN WHEN OUT FOR SEVERAL DAYS. HONDA ACTS "SURPRISED" AT PROBLEM. I CALL BS. *TR

I BOUGHT THIS 2020 HONDA PILOT TOURING OCT 2019. I NOTICED THE POPPING IN THE SPEAKERS AFTER HAVING THE CAR A MONTH MAYBE. I ALSO NOTICED DVD ISSUES AND CONNECTION PROBLEMS. EVERY SINGLE TIME I GET IN MY CAR I HEAR POPPING NOISES THROUGHOUT THE SPEAKERS. OCCASIONALLY I HAVE "LOST NETWORK CONNECTION" AND ONCE MY WHOLE DASH/SPEEDOMETER WENT BLACK. IT ONLY CAME BACK ON 3 DAYS LATER WHEN I TOOK IT TO THE DEALERSHIP. LEITH HONDA IN SOUTHERN PINES/ABERDEEN, NC ACTED "SURPRISED" WITH THESE ISSUES. THEY SAID THEY HAD NEVER SEEN A SPEEDOMETER GO OUT. I DON'T BELIEVE THEM. I'VE HEARD ONE OF THE DOCTORS IN THE AREA RAISED CANE IN THE DEALERSHIP AND THEY REPLACED HIS HONDA PILOT WITH A NEW ONE. THIS POPPING IN THE SPEAKERS, DVD ISSUES, AND OTHER MAJOR ELECTRICAL PROBLEMS ARE VERY DISTRACTING AND THEREFORE DANGEROUS. I HAVE VIDEOS OF THE POPPING AND PICTURES OF EVERYTHING ELSE. UNFORTUNATELY THE VIDEOS WILL NOT UPLOAD TO THIS SAFETY COMPLAINT. EVIDENTLY THIS HAS BEEN GOING ON SINCE 2017ISH. I WOULD HAVE NEVER PURCHASED THIS PILOT IF I'D KNOWN THERE WERE ELECTRICAL ISSUES!!!! WORSE $41,000 CASH I HAVE EVER SPENT! SHAME ON HONDA FOR NOT CORRECTING THE PROBLEM AND CONTINUING TO SELL PROBLEM AUTOMOBILES TO CUSTOMERS! PLEASE CONSIDER THESE ELECTRICAL PROBLEMS AS A DANGER. WE NEED OUR AUTOMOBILES REPAIRED BY HONDA BEFORE SOMETHING TERRIBLE HAPPENS ON THE HIGHWAYS! *TR

NO INSTRUMENT PANELDISPLAY, NO INFORMATION OR ENTERTAINMENT DISPLAY

REAR WINDOW EXPLODED. VEHICLE WAS PARKED ON THE STREET AND WAS GOING TO PUT IN DRIVEWAY. OPENED DRIVER SIDE DOOR, GOT IN VEHICLE, CLOSE DOOR, REAR WINDOW EXPLODED.

THE ENTIRE ELECTRICAL SYSTEM SHUTS DOWN WHILE DRIVING, INCLUDING THE MAIN DISPLAY WHICH HAS THE SPEEDOMETER. THE SPEAKERS MAKE AN ENORMOUS CRACKING SOUND BEFORE, DURING AND AFTER THE SHUT DOWN. IT IS A HUGE SAFETY ISSUE AND MAKES THE CAR AN UNSAFE VEHICLE TO DRIVE. IT APPEARS HONDA HAS KNOWN ABOUT THIS ISSUE WITH NO FIX, BUT HAS CONTINUED TO SELL UNSAFE VEHICLES.

LAST WEEK 4/8/2020, MY 2020 HONDA PILOT ELITE STARTING MAKING CRACKING NOISES THROUGH THE SPEAKERS WHILE DRIVING. A COUPLE OF SECONDS LATER THE ENTIRE RADIO, NAVIGATION, AND INFORMATION CENTER WITH SPEEDOMETER, GAS AND OTHER VITAL INFORMATION OF ENGINE SYSTEMS WENT BLACK. THE SYSTEM CAME UP AND STATED THAT IT WAS REBOOTING AND DID NOT HAVE DATA ACCESS. I CALLED THE DEALER AND THEY TOLD ME HOW TO CONDUCT A HARD REBOOT. I DID THIS AND IT WORKED FOR ABOUT 20 MINUTES AND THEN DID IT AGAIN. WHEN I CALLED THE HONDA DEALERSHIP BACK THEY STATED THAT HONDA WAS AWARE OF THE PROBLEM BUT DID NOT YET HAVE A SOFTWARE FIX FOR THE PROBLEM. DURING MY RESEARCH ON THE INTERNET, I HAVE FOUND THAT THIS IS A HUGE ISSUE WELL DOCUMENTED ON THE INTERNET FOR 2017 - 2019 MODEL PILOTS. IN FACT THERE IS A CLASS ACTION LAWSUIT FOR THOSE MODEL YEARS FOR THE SAME EXACT ISSUE. BUT NOW, HAVING BEEN TO THE NHTSA SITE, I SEE THAT IT IS ALSO AN ISSUE FOR NEW 2020 MODELS WITH VERY LOW MILEAGE. THIS IS A BIG PROBLEM AND NEEDS TO BE INVESTIGATED IMMEDIATELY AS EVERYTHING THAT THE DRIVER NEEDS TO SAFELY MONITOR THEIR DRIVING IS AFFECTED BY THIS PROBLEM AND VEHICLE OWNERS ARE NOT GETTING HELP FROM THEIR LOCAL HONDA DEALERSHIP SERVICE DEPARTMENTS. A NATIONAL RECALL FOR SAFETY NEEDS TO BE ISSUED RIGHT AWAY AND PRESSURE ON HONDA TO FIND A SOLUTION AND FIX SHOULD BE REQUIRED BY LAW! OUR LOCAL HONDA DEALERSHIP DID STATE THAT THERE APPEARS TO BE A PROBLEM WITH THE WIRING HARNESS, BUT IT ONLY TEMPORARILY FIXES THE ISSUE AFT

WHILE DRIVING, CRACKLING AND POPPING STARTED COMING OUT OF SPEAKERS, EVEN WITH RADIO OFF. THE INFOTAINMENT SYSTEM THEN SAID "NETWORK SIGNAL LOST" AND THE DASHBOARD DISPLAY WITH THE SPEEDOMETER STARTED REBOOTING OVER AND OVER AGAIN UNTIL I SHUT THE CAR OFF AND TURNED IT BACK ON. THIS IS A SIGNIFICANT SAFETY ISSUE SINCE THE DISPLAYS GO BLANK, I CAN'T TELL HOW MUCH GAS I HAVE, THE REAR-VIEW CAMERA DOESN'T WORK AND I CAN'T TELL HOW FAST I'M GOING. THIS IS BEING REPORTED BY HUNDREDS OF PEOPLE ON VARIOUS SITES AND NEEDS TO BE INVESTIGATED AND A RECALL ISSUED IMMEDIATELY.

I PURCHASED THIS VEHICLE 2 MONTHS AGO AND I HAVE LESS THAN 2000 MILES ON VEHICLE. IT HAS BRIDGESTONE TIRE AND THE DRIVER SIDE REAR TIRE BLEW.

WITH ONLY ABOUT 1200 MILES ON MY NEW 2020 HONDA PILOT, I STARTED TO HEAR LOUD POPPING AND CRACKLING SOUNDS COMING FROM MY SPEAKERS. ON THE FIRST TRIP TO THE DEALERSHIP THEY SAID THEY REPLACED THE AMP ON THE INFOTAINMENT SYSTEM. THAT LASTED FOR ABOUT 2 MILES, THEN IT STARTED TO DO IT AGAIN, THIS TIME WITH THE INFOTAINMENT SYSTEM LED SCREEN GOING BLACK FOR SEVERAL MINUTES THEN REBOOTING MULTIPLE TIMES BEFORE FINALLY COMING BACK ON. ON MY SECOND TRIP TO THE DEALERSHIP, THEY TOLD ME THAT THEY ADJUSTED THE WIRING HARNESS AND TIGHTENED A FEW SCREWS. THIS TEMPORARY FIX DID LAST ABOUT 4 WEEKS, BUT THE PROBLEM CAME BACK WITH A VENGEANCE. THIS TIME, IN ADDITION TO THE POPPING AND CRACKLING SOUNDS THAT ARE ANNOYING IN ITSELF, BOTH LED SCREENS, THE INFOTAINMENT ONE AND MY INSTRUMENT PANEL ONE ARE CONSTANTLY REBOOTING AND STAYING OUT FOR LONG PERIODS OF TIME EACH. IN ADDITION, THE SCREEN PANEL DOES FEEL HOT TO THE TOUCH NOW WHEN THIS HAPPENS. SO, ON MY THIRD TRIP TO THE DEALER WE DISCUSSED THIS AND THEY KEPT MY VEHICLE FOR A COUPLE DAYS SO THEY CAN LOOK IT OVER... WHEN I PICKED IT UP I WAS TOLD THAT THEY COULDN'T REPLICATE THE PROBLEM AFTER DRIVING IT FOR ABOUT 18 MILES OVER 2 DAYS. THEY ALSO INFORMED ME THAT THEY CONTACTED HONDA DIRECTLY AND WERE TOLD THAT THEIR ENGINEERS ARE AWARE OF THESE ISSUES BUT DON'T HAVE A "FIX" YET. SO A DAY AFTER LEAVING THE DEALERSHIP THE INSTRUMENT PANEL AS WELL AS THE INFOTAINMENT CENTER WENT BLACK/COMPLETELY OUT WHILE I WAS GOING DOWN A BUSY INTERSTATE. I C

AS I WAS DRIVING THE INFOTAINMENT SYSTEM STARTED CRACKLING AND THEN THE MIDDLE CONSOLE WENT BLACK INCLUDINV MY DASH MIDDLE WITH THE SPEEDOMETER NOT KNOWING HOW FAST I WAS GOING ALL INFO WENT BLANK AND IT KEPT HAPPENINV

PURCHASED 2020 HONDA PILOT 12/29/2019 OFF THE DEALER DISPLAY FLOOR. PILOT HAS LESS THAN 1000 MILES. WHILE IN MOTION ON THE CITY STREETS AND HIGHWAY, A CRACKING SOUND WILL OCCUR FROM THE DASH BOARD AND THE SPEEDOMETER AND THE AUDIO INFORMATION SCREEN WILL BLACK OUT UNABLE TO GAGE ANYTHING. STILL IN MOTION THE SCREENS WILL UPLOAD, BUT THE SCREENS WILL BLACKOUT AGAIN. THIS WILL HAPPEN FOR SEVERAL MINUTES AT A TIME. THIS WAS REPORTED TO THE DEALER AND WIFE IS HESITANT TO DRIVE THE BRAND NEW PILOT. THE QUESTION BELOW IS REQUESTING A DATE OF OCCURRENCE, BUT THIS IS HAPPENING DAILY WHEN WE DRIVE THE PILOT. NEVER BEEN IN AN ACCIDENT.

ON TWO SEPARATE OCCASIONS MY INFOENTERTAINMENT CENTER FROZE, COMPLETELY SHUT OFF MY DASH. IT WOULD SAY NETWORK CONNECTION FAILURE. I LOST ALL DASH OPERATIONS. NO RADIO, PHONE, SPEEDOMETER, FUEL RANGE, REVERSE CAMERA, ETC. AFTER THE 5TH TIME THE FIRST DAY, ON THE WAY TO HONDA IT WOULD NOT COME BACK ON. WINDSHIELD TELLS THE CAR TO BRAKE WITH NO ONE IN FRONT OF IT. THE ELECTRICAL HARNESS WAS REPLACED. THEN, AFTER BEING IN HONDA FOR 7 DAYS, THE NAVIGATION FROZE AND THE DASH FROZE AGAIN. IT SPENT ANOTHER 4 DAYS WITH HONDA. THEY HAVE NO ANSWERS. THE INTERIOR LIGHT IS DIM AND PULSATES, THE WINDSHIELD DOES IT'S OWN THING, HIGH BEAMS TURN ON AT INCOMING TRAFFIC. IT BRAKES WITH NO ONE AROUND. THE DASH FREEZES AND GOES TO A COMPLETE BLACK SCREEN. IT'S A BRAND NEW PILOT BECAUSE MINE WAS TOTALED WHEN SOMEONE DROVE INTO MY 2018 PILOT. I'M NOT HAPPY I AM WORRIED ABOUT MY SAFETY SINCE THE VEHICLE BRAKES RANDOMLY. MY 2018 DID NOT HAVE ANY OF THESE ISSUES AND MY HUSBAND'S 2017 PILOT DOES NOT HAVE THESE ISSUES.

I BEEN HAVING A LOT OF PROBLEMS WITH THE 2020 HONDA PILOT BLACK EDITION THE BRAKE ALERT ON THE DASH COMES ON OUT OF NO WHERE WITHOUT ANYONE OR ANYTHING AROUND ME. THE INFOTAINMENT, DASH AND SPEAKERS WITH SHOTTING OFF N MAKING POPPING NOISES. THIS SUV I USE IT WITH MY FAMILY AND THAT CAN CAUSE A REALLY NASTY ACCIDENT BC ALL THAT HAPPENS ALL OF SUDDEN AND IS REALLY SCARY. I HAD MY SUV ALREADY TWICE IN THE DEALER N NOW IS GOING TO BE 3RD TIME. SOMETHING HAVE TO BE DONE. THIS A 50K+ SUV AND DRIVING WITH A VEHICLE THAT HAVE DOES TYPES OF ISSUES IS A BIG RISK ESPECIALLY WITH OUR KIDS.

WHILE DRIVING MY SPEAKERS BEGAN TO CRACK : YOU CAN'T LISTEN TO THE RADIO . AFTER A FEW MOMMENTS THE SCREEN TURNS BLACK ' NETWORK CONNECTION LOST ' GOES BLANK OR AUDIO TURNED OFF . THEM GOES COMPLETELY BLANK . THEM THE SPEEDOMETER WILL ALSO GO BLANK. THIS HAPPEN WHILE USING APPLE CAR PLAY , GPS. AS WELL AS XMRADIO . I WAS ON CITY ROADS THE FIRST TIME IT HAPPENED THEN HIGHWAY WERE IT HAPPENED FREQUENTLY.

I WAS DRIVING DOWN THE HIGHWAY , HAD THE CRUISE CONTROL SET . 75 NO OTHER CARS AROUND WHEN IS SLAMMED THE BREAKS AND THE SCREEN FLASHED A BIG RED BRAKES BOX . SCARED THE LIFE OUT OF ME . AT RANDOM TIMES THE RED BRAKES BOX WITH POP UP

ENTERTAINMENT SYSTEM BLANKS OUT AND DIGITAL INFO ON DASH BLANK OUT ( NO SPEED INFO) HAPPENS WHILE IN MOTION SURFACE STREET OR HIGHWAY

WITH JUST UNDER 5000 MILES ON MY 2020 PILOT, THE INFOTAINMENT SYSTEM FROZE AND WOULD NOT SHUT OFF WHEN THE CAR WAS TURNED OFF. I LOST ACCESS TO THE REAR CAMERA, GPS, CROSS TRAFFIC ALERT, RADIO, HANDS-FREE PHONE AND OTHER FEATURES. I WAS ALSO AFRAID THAT THE SCREEN STAYING ON ALL NIGHT WOULD DRAIN MY BATTERY. I TOOK IT TO THE DEALERSHIP THE NEXT DAY AND THEY FIXED THE PROBLEM. HOWEVER, I DON'T THINK THAT A CAR THIS NEW SHOULD BE HAVING THESE TYPES OF PROBLEMS. IT SEEMS TO BE A COMMON OCCURRENCE IN LATE-MODEL HONDAS. IT WILL REMAIN TO BE SEEN HOW LONG THE FIX WORKS. I USE THIS CAR FOR ROAD TRIPS WITH MY FAMILY AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN WHILE WE ARE TRAVELING. THE ONLY WAY TO FIX THE PROBLEM SEEMS TO BE TAKING THE CAR INTO THE DEALERSHIP, AND LEAVING IT THERE ALL DAY. THIS POSES BOTH SAFETY CONCERNS AND IS ALSO EXTREMELY INCONVENIENT. A BRAND NEW CAR SHOULDN'T HAVE THESE PROBLEMS. HONDA NEEDS TO FIX THESE ISSUES BY ISSUING A RECALL. I HAVE BEEN A LOYAL HONDA OWNER FOR AS LONG AS I'VE BEEN DRIVING AND THIS IS THE FIRST TIME I'VE EXPERIENCED A PROBLEM LIKE THIS.

WE WE'RE DRIVING DOWN THE INTERSTATE AND THE INSTRUMENT PANEL AS WELL AS THE INFOTAINMENT CENTER WENT BLACK/COMPLETELY OUT. WE COULD NOT TELL OUR SPEED NOR ANY OTHER VEHICLE DATA AS THE INSTRUMENT PANE WAS DEAD. WHILE THE INFOTAINMENT CENTER GOING OUT IS BAD, HAVING NO INSTRUMENT PANEL IS VERY DANGEROUS AND A MAJOR SAFETY CONCERN.

THE COLLISION MITIGATION SYSTEM (BRAKES) WILL SLAM ON THE BRAKES WITH NO HAZARD IN THE AREA. THE SYSTEM FREQUENTLY FLASHES A MESSAGE ON THE DISPLAY TO BRAKE IN RED AND BLACK. AT LEAST ONCE THE SYSTEM HAS ACTUALLY SLAMMED ON THE BRAKES AND NEARLY CAUSED AN ACCIDENT. THE SALESMAN SAID THIS IS A KNOWN PROBLEM AND THAT I SHOULD SHUT THE SYSTEM OFF. HONDA APPARENTLY DOES NOT CONTEMPLATE A FIX TO THE SYSTEM.

DISPLAY AUDIO/INFORMATION SCREEN BECAME HOT WHILE DRIVING AND SCREEN MALFUNCTIONED WHILE USING APPLE CARPLAY WITH IPHONE PLUGGED IN VIA USB CORD. DISPLAY SCREEN RUNS WARM WHILE PHONE IS DISCONNECTED. DISPLAY SCREEN DOES NOT TURN OFF AFTER TUNING OFF THE ENGINE AND THE LIGHTS DIM. THE PROBLEM OCCURRED CONCURRENTLY WHILE DRIVING IN RAIN, THE GAS LIGHT ALARMING, AND CARPLAY RUNNING AUDIOBOOKS. THE AUDIO/INFORMATION SCREEN LOST FM RADIO, BLUETOOTH, CARPLAY, BACK-UP CAMERA, AND HANDS-FREE CAPABILITIES.

THE 2020 PILOT INFOTAINMENT SYSTEM FREEZES WHILE DRIVING: 1. WHEN THE INFOTAINMENT SYSTEM FREEZES, THE BACKUP CAMERA DOES NOT WORK 2. PHONE CONNECTION BECOMES UNAVAILABLE; CAN'T PLACE CALLS IN CASE OF EMERGENCY 3. THE NAVIGATION SYSTEM FREEZES, WHICH CAN CAUSE DISTRACTION WHILE DRIVING 4. OTHER SAFETY SYSTEMS, IF LINKED TO THE INFOTAINMENT SYSTEM, MAY NOT WORK PROPERLY THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS WHILE DRIVING ON FREEWAYS AND CITY ROADS.

BRAND NEW VEHICLE. ABOUT 500 MILES IN, I WAS DRIVING ON THE HIGHWAY WHEN THE CENTER INSTRUMENT PANEL FROZE -- NAVIGATION, RADIO, ETC--BASICALLY ALL FUNCTIONALITY ON IT WAS INOPERABLE. TRIED TO SHUT THE CAR OFF TO RESET EVERYTHING, BUT POWER WOULD NOT SHUT DOWN TO THE SCREEN, DRAINING BATTERY. BACKUP CAMERA ALSO DID NOT WORK AS A RESULT. THIS WAS HIGHLY DISTRACTING WHILE DRIVING. THE NON-FUNCTIONAL BACKUP CAMERA + RELATED SENSORS ALSO IMPAIRED SAFE MOVEMENT OF THE VEHICLE IN DENSE PARKING LOTS. WAS ASKED BY DEALER TO SCHEDULE SERVICE FOR A FEW DAYS LATER, BUT OBVIOUSLY THAT WASN'T AN OPTION AS THE CAR WOULD NOT SHUT ITSELF DOWN. I INSISTED ON A FIX THAT DAY, AND THE DEALER DID A HARD RESET TO CORRECT THE ISSUE. DEALER MENTIONED THIS IS A COMMON ISSUE IN LATE MODEL HONDAS, BUT DIDN'T HAVE ANY RECOMMENDATIONS ON HOW TO PERMANENTLY FIX. BASICALLY HAVE TO KEEP BRINGING IT BACK IN EVERY TIME THIS HAPPENS.

THESE ISSUES OCCUR WHEN DRIVING, REGARDLESS OF SPEED, ROAD CONDITIONS, ETC. THE ISSUE BEGAN ON APPROXIMATELY 12/17/2019. THE PROBLEM USUALLY STARTS WITH A LOUD CRACKLING NOISE THROUGH THE SPEAKERS, EVEN WHEN THE RADIO IS TURNED OFF. THE DASH, INCLUDING SPEEDOMETER, WILL SHUT OFF LEAVING A BLACK SCREEN WHICH MEANS I HAVE NO IDEA HOW FAST I'M DRIVING. THE CENTER CONSOLE, INCLUDING SATELLITE NAVIGATION AND RADIO, ALSO SHUTS OFF LEAVING A BLACK SCREEN. I PURCHASED THIS MODEL SPECIFICALLY FOR THE SATELLITE NAVIGATION SYSTEM AS I DRIVE FOR WORK & DEPEND ON THIS FUNCTIONALITY. THE ENTERTAINMENT SYSTEM SHUTS DOWN. THE BACKUP CAMERAS AND SAFETY SENSORS ALSO STOP WORKING WHICH MAKES PARKING AND REVERSING DANGEROUS. VOICE CONTROLS AND ABILITY TO MAKE EMERGENT PHONE CALLS ARE NO LONGER AVAILABLE. ALL OF THE AFOREMENTIONED "SHUT DOWN" ISSUES OCCUR SIMULTANEOUSLY AND DO NOT GENERALLY RESOLVE PRIOR TO THE VEHICLE BEING TURNED OFF. WHEN THE DASH IS WORKING, THE BRAKE WARNING OFTEN FLASHES WHEN THERE ARE NO OTHER CARS CLOSE BY. THE CAR HAS BEEN RETURNED TO THE HONDA SERVICE DEPARTMENT THREE TIMES SINCE 12/18/2019, AND THE ENTIRE WIRING HARNESS WAS REPLACED AT THE THIRD VISIT. THE ISSUE STILL PERSISTS SO I WILL RETURN TO THE HONDA SERVICE DEPARTMENT AGAIN TOMORROW.

AS PER OTHER DRIVERS OF 2019 PILOTS AND ODYSSEYS, THE SCREENS ON MY NEW 2020 VEHICLE HAVE GONE OUT, WHILE DRIVING, RENDERING IT IMPOSSIBLE TO GET ANY INFORMATION ABOUT THE VEHICLE, INCLUDING SPEED, WHILE THE VEHICLE IS IN OPERATION. DASHBOARD REBOOTS SEVERAL TIMES WHILE DRIVING. BACKUP CAMERA IS NOT ABLE TO BE UTILIZED DURING THESE EVENTS. WHILE NOT AS DANGEROUS, SPEAKERS EMIT A LOUD CRACKLING NOISE AND NO ENTERTAINMENT OR NAVIGATION SYSTEMS ARE ABLE TO BE USED (INCLUDING REAR ENTERTAINMENT CENTER).

PLEASE NOTE: ALL OF THE PROBLEMS OCCURRED ON OUR 2019 PILOT WHICH WE TURNED IN AS A "LEMON". NOW WE HAVE SAME PROBLEMS WITH OUR 2020 PILOT. SCREEN BLACKS OUT SHOWING SPEEDOMETER SO WE HAVE NO IDEA HOW FAST WE ARE DRIVING. GAS GAUGE GOES BLACK SO WE DON'T KNOW HOW MUCH GAS WE HAVE. SCREEN GOES BLACK & VOICE CONTROLS STOP DURING NAVIGATION USE SO WE GET LOST. BACK-UP/PARKING SENSORS STOP WORKING. LOUD NOISE LIKE SAND STORM ON WINDSHIELD CAN BE OCCASIONAL OR NON-STOP. ENTIRE INFOTAINMENT SYSTEM STOPS WORKING. ALL OF THE ABOVE CAN BE WHILE CAR IS IN PARK OR WHILE DRIVING. PLS ADVISE IF I CAN SEND YOU PHOTOS FROM MY PHONE TO THE EMAIL ADDRESS OF AN INVESTIGATOR.

TL* THE CONTACT OWNS A 2020 HONDA PILOT. WHILE DRIVING OR IN PARK THE PROBLEMS COULD OCCUR 5 MPH OR 70 MPH, THE SPEEDOMETER, FUEL GAUGE, ODOMETER, RADIO AND NAVIGATION SCREEN TURNED BLACK. THE CONTACT HEARD AN ABNORMAL NOISE AND THE "NO AUDIO CONNECT" AND "CHECK TUNER" WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO POHANKA HONDA OF FREDERICKSBURG (LOCATED AT 60 S GATEWAY DR, FREDERICKSBURG, VA 22406, (540) 735-9100) WHERE IT WAS DIAGNOSED WITH SANDING WIRES. FOURTEEN MILES LATER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 200. *LN *DT*JB CONSUMER STATED THIS IS THE SAME PROBLEM THEY WERE EXPERIENCING WITH 2019 TOURING PILOT AND 2020 PILOT.*JB

WE'VE HAD 3 HONDAS AND HAVE BEEN VERY LOYAL HONDA FANS FOR, CLAIMING TO NEVER BUY ANOTHER BRAND. WE BOUGHT OUR PILOT BRAND NEW AND LOVED IT. WE'RE AT 3700 MILES AND HAVING MAJOR ELECTRICAL ISSUES. THE SPEAKERS CRACKLE AND POP LOUDLY CONSTANTLY, WITH THE AUDIO ON OR OFF SO THERE'S NO WAY TO GET A BREAK FROM IT. THE CAR WILL THINK THERE'S GOING TO BE A COLLISION WHEN THERE'S NOTHING IN FRONT OF IT. NOW TODAY, MY HUSBAND DID THE REMOTE START AND WHEN HE GOT OUT TO THE VEHICLE, ALL THE WINDOWS WERE HALF DOWN AND THE SUNROOF HALF OPEN! WE HAVE THE WARRANTY, I MADE AN APPOINTMENT WITH OUR DEALER FOR SERVICE BUT HERE'S THE THING...AFTER RESEARCHING ONLINE I HAVE DISCOVERED THIS IS AN ONGOING ISSUE THAT APPARENTLY HAS NO SOLUTION?! THIS IS VERY DISCOURAGING AND DISAPPOINTING. OUR BRAND NEW PILOT THAT WE LOVED IS NOW A SOURCE OF STRESS AND ANXIETY. HONDA, WHY CONTINUE ROLLING OUT VEHICLES KNOWING THERE IS AN ISSUE WITH YOUR INFOTAINMENT SYSTEM??? MY LOVE OF HONDA IS RAPIDLY SOURING.