2017 Honda Pilot complaints

Our 2017 Honda Pilot was making some really strange noises under the hood so we took it in to our local Honda dealer service. Dealer said our low-pressure fuel pump needed to be replaced. It has now been nearly four months of Honda telling us the fuel pump replacement part is unavailable. We follow up with Honda weekly and they continue to give us an ETA date, which they push out every time, so the ETA is meaningless. They said we can drive our Pilot "as is" but cautioned us not to take it on a road trip, so we had to pay Honda a daily rate to rent a car from them. They would not provide us with a complimentary rental vehicle, even though this situation is out of our control and this fuel pump will be covered by the Power Terrain Warranty. I drive my three children in our Pilot and I feel it a safety hazard for me to drive it on the freeway when it could break down on us at any time, which would also cause a safety hazard on the highway. There was not ever any type of error code or auto failure alert for this fuel pump problem.

The contact owns a 2017 Honda Pilot. The contact stated that while stopped in traffic with the Eco Assist System activated, the vehicle inadvertently shifted into neutral(N). The contact was able to restart the vehicle after several attempts. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 35,000.

I have taken my car 5 times to the dealership due to it stalling at red lights or when stopped. This happens with the idle engine is engaged. It has almost caused wrecks due to shutting off and not turning back on. In addition, we are now having to replace the keyless access control system due to electrical issues that caused a severe crackling, alarm sounding, immobilizer activated. the only way the car wouldnt alarm was if it is unlocked.

Engine dies after idle stop enables at traffic light or stop sign. Car then needs to be jumped to restart

When parked, the car anti-theft alarms will honk loudly waking up everyone noisily; the headlights will be turn on & keep running (even if it is manually turned off); the dashboard lights will be flickering; relays clicking; and sometimes the car will turn itself on. The noise & lights can't be turned off from the keyfob. The only way to silence it is to disconnect the battery and leave the car unlocked which is not safe when parked in the street or anywhere.

While driving, I noticed a stall with the speed then I immediately noticed that the shift gear was on N position, apparently the shift gear was pushed accidentally even without pushing the button on the side to change gear. Also, my car kept randomly alarming and with static flashing on the dashboard while on park. I already changed the battery thinking its the battery problem but the alarming persisted. I took it to Honda and was told it's the keyless unit system, needs replacement and will cost around $900. Upon checking online, I learned that there was a recall for 2016-2017 Honda Pilot in 2020 for the same problem but when I called Honda I was told my car VIN was not part of the recall. How is that possible when my car is showing the same problem and also manufactured in 2017? How can my car's VIN be included in the recall. Pls help me have my car fixed.

When parked, the car begins to try to turn on. The interior lights flash, systems fire and the battery drains. Twice I was left stranded having to rely on tow trucks, replacing batteries that were still functional and running car continuously in order to not drain it since it is my only car and I needed reliable vehicle to get to my kids. I could have been stranded in unsafe areas, thus impacting the safety of myself and family. There was no warnings before this happened the first time. Then, after changing the battery, it went another week without issue and then randomly happened again, without warning or indicators. It was looked at by 2 mechanics, the first (Christian brothers automotive) could not find a problem. The second (Honda dealership) diagnosed it as “body control module failure-code b12d3”. They were not able to fix my car after diagnosing the problem today because they didn’t have the part in stock. So, I am now having to disconnect my battery every time I park to prevent it from draining the battery and honking. As a single mom, with only one vehicle, this will be a long wait until the part arrives and can be fixed. On top of the exorbitant wait, the repair quote is $861.63 to correct. This is a manufacturing malfunction for which I do not believe should be my financially responsibility. Honda cars have had recalls of the BCM modules starting with the 2018 models. It is not a huge stretch to assume the 2017 pilot BCM was flawed as well. I hope this is made righ

At start up, both with remote start an manual start, the vehicle will lurch forward. It seems to be happening with more frequency for a total of about 10 times. My worry is that at start up the vehicle will strike nearby pedestrians or property. The transmission has had start / stop issues and “hard” shifts but the dealer has not found any issues. There are no warning lights associated with this issue.

The auto Start-Stop function is not working properly. In several occasions when the engine stops at a red light the engine will not start again. This has caused many dangerous situations as we got stuck in the middle of an intersection. The dealer has not been able to identify the problem. Also linked to this electrical problem is at time all kids of electrical warning messages appear in the cluster. I expect this to be an electrical/battery related problem.

On Saturday, 30 April 2022, While driving approximately 65 mph on a state highway in Alabama from Florida, the sunroof spontaneously exploded. Thankfully, at the time of the incident the sunroof and shade were both closed. However, had the shade been open, all of the glass would’ve shattered on my two children, my husband, and myself. Being that this occurred while I was driving, it could have resulted in a serious accident. I have never had any issues with the sunroof up until this incident. There were no warning lamps or system messages that there were any problems with my vehicle. My vehicle has always been regularly serviced at a certified Honda dealership service center since I purchased it in 2017.

The Auto Idle will kill the engine at a stoplight and force you to restart the vehicle when the light turns green. It is dangerous, and have caused many near accidents and frustrated drivers.

The camera assembly - monocular unit mounted in front of the rear view mirror just stopped working. It’s responsive for a multitude of safety systems, such as: Automatic Emergency Braking, Collision Mitigation, Lane Departure Warning, Adaptive Cruise Control and Lane Keeping Asst.

For the past few months, I have been having issues with my vehicle stalling. This issue occurs while stopped at red lights, stop signs, and while sitting in stop and go traffic. My vehicle is equipped with the Auto Start/Stop feature, and while stopped at a stop sign for instance, the vehicle will auto stop but fail to auto start when taking my foot off the brake and hitting the gas. This has happened on numerous occasions, putting those in the vehicle and those in other vehicles around my vehicle at risk. I brought my vehicle to my local dealership, at which point they checked it and found nothing wrong with the vehicle. They also stated that they, and the vehicle manufacturer were aware of the issue, but have no solution for it. The first time I brought the vehicle in, the dealer told me that a possible fix was an update to the system, however I would have to pay for the update. After the service adviser spoke with the service manager a few times, the dealership paid for the $220 update. The vehicle has since continued to stall, the only thing that seems to assist is to turn off the Auto Start/Stop feature every time the vehicle is turned on. Last Thursday, the vehicle stalled again on my wife with our son in the vehicle at a t-intersection. The vehicle failed to start for approximately 10-15 minutes. I contacted my dealer again and was advised to bring my vehicle in. I brought it in and was told that I could have a rental car, but that I would need to approve paying a $160

Alarms go off for no reason. The display shows Keyless Start System Problem.

I was driving on highway and hit a deer going approximately 45mph. Significant front end damage. Airbags attempted to go off as car filled with smoke. Some of the areas where airbags are located like the steering wheel appear to have separated but not far enough for deployment. Seat belts locked up. Although my family is safe in this accident, I feel that this should be looked into. We may not be so lucky next time.

Vehicle randomly does not automatically restart after the auto engine idle stop engages when in stop-and-go traffic or when stopped at an intersection, resulting in a stalled vehicle in the middle of traffic. Takes multiple attempts of hitting the start-stop button to restart the vehicle. Have taken the vehicle to the dealer numerous times and each time told they can't figure out what causes the problem, but they replaced the battery at a cost of $500...didn't fix the problem. No warning indicators before the vehicle stalls, the engine simply doesn't start again after the brake is released, which should disengage the auto idle.

Our 2017 pilot tries to turn on by itself, with the electronics in the dashboard starting and engine compartment relays firing, along with the exterior lights turning on without any driver being present or attempting to start the car. It happens even without the keys being present. As a result, the battery drains while the car is parked. We took our car to the dealership where we bought it and they confirmed the issue and stated we needed to replace our keyless access/TPMS unit to start and that we may need to a new start/stop switch. It cost $190.83 with tax to access. The car is serviced at Klein Honda in Everett, WA. The R/O number for the service visit is 652453/1. Instances of other Honda owners experiencing similar car issues can be found here: https://www.piloteers.org/threads/control-unit-problems.168522/ I noted that the 2016-2017 honda pilots have a recall/service bulletin for the start/stop switch (Honda Service Bulletin 20-117) and was told by the dealership my car is not included. I find that very disappointing since I own a 2017 honda pilot. I was quoted a repair cost of $967.36 + tax. This did not include the cost of the part (part number 38320-TG7-A32) costing $469.36 with tax. Therefore the total cost of the repair is greater than $1500. I ordered the part on March 16, 2022 and it is on back-order with no expected arrival date. I cannot currently drive my car because the battery is constantly being drained when the car is off due to this error. Our low-mileag

I returned from work at approximately 5 pm on 03-01-22. As I prepared to enter my garage, I realized I could not pull in due to objects in the way. I put my foot on the brake, and as I planned to reverse, the car lurched forward and into the side of my house! No warnings, no air bag deployment, and a sudden lurch, stopped only by my (less than 2 year old, custom-built) house! Garage door would not close after the car was backed out. Car was towed to Performance Honda in Fairfield, Ohio. No codes were recorded and they did not indicate reproduction or attempt to reproduce the problem. They reset all computer systems in the vehicle. The included photos also show the skid mark on the driveway, indicating to us that the brakes were on when the car "lurched" into the house.

My car keeps stalling after being in the idle engine mode. At intersections waiting to turn left, or sitting in traffic on the freeway, at a 4 way stop, it has happened numerous times in the past year where the engine is in idle mode while my foot is on the brake, and when my foot comes off to switch to gas, the gear shifts to N automatically. It's seizing up and I can't hit the button to switch back to Drive or Park. I have to turn the whole car off and that takes awhile to do that too. Every time I go to the dealership, they do a quick battery test and it's been in the normal range. They cannot replicate the issue. There have been so many times I've created a traffic hazard, stalled traffic, and almost been hit by a car. They finally advised I turn off the engine idle option but then it defeats the whole purpose to be environmentally friendly. There is something wrong with the electronics or battery with the car. It is a huge safety issue that is not being taken seriously at the dealership.

Driving into work, busy road/heavy traffic, the auto-stop engine function engaged. It shut down the entire car and would not restart after releasing the brake. I had to put on flasher, and then restart the car as normal. Component failure: Auto-Stop Safety issue: Could be rear-ended, or worse if this happened in an intersection Vehicle will be inspected tomorrow by Honda. This problem has occurred before.

The contact owns a 2017 Honda Pilot. The contact stated that while driving at an undisclosed speed, the emission system, transmission, and Collision Mitigation Braking System warning lights were illuminated. The vehicle then lost motive power. The contact was able to pull over and park the vehicle. The vehicle was towed to the dealer and diagnosed with an oil rocker arm error code within the VTEC system. The dealer informed the contact that a non-OEM oil filter was used, which might have caused the failure. The dealer performed an oil change; however, the failure recurred. The vehicle was towed back to the dealer and diagnosed with oil rocker arm spool valve failure. The dealer informed the contact that the oil rocker arm spool valve needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 61,000. The VIN was unavailable.

The contact owns a 2017 Honda Pilot. The contact stated while driving approximately 40 MPH he went through a standing pool of water on the right side of the road, the vehicle instantly slowed as if the contact had applied the brakes with force. The contact stated no warning light was illuminated. The contact did not take the vehicle to local dealer and the vehicle was not repaired. The contact stated that the failure occurred on both sides of the vehicle while driving through standing water. The manufacturer had not been informed of the failure. The failure mileage was approximately 4,000.

The contact owns a 2017 Honda Pilot. The contact stated that after starting to drive at an unknown speed, the transmission shifted down a gear independently. An unknown warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was 35,225

The contact owns a 2017 Honda Pilot. The vehicle had previously been serviced by the dealer under NHTSA Campaign Number: 11V464000 (Structure, Latches/Locks/Linkages). The contact stated that the failure recurred with the hood vibrating after the recall was repaired. The manufacturer was made aware of the failure and informed the contact that they had met their obligation through the recall repair and provided no assistance. The failure mileage was approximately 70,000. The VIN was unavailable.

Atomic breaking systems kicks on almost caused accident 2 times, and the engine shot off while driving, please investigate before death happen

It appears the Power Control Module is failing on this vehicle. Honda should recall this part. Basically, it goes off automatically. The alarm will go off at random times, which I actually had to disable, as it would wake us and our neighbors up at all times throughout the night. The dashboard lights up and blinks randomly. You can hear clicking sounds. A lot of people online who have had the same issue report that replacing the Power Control Module is the only fix. They have tried replacing the battery, the ignition switch and other parts to avail. This first happened about 6-months ago. I also recorded the issue that is happening, but the below evidence upload will not accept video. Please let me know if you want me to provide the video.

There is a strong smell of gasoline inside the cabin. It is very intermittent, but seems to happen most after it is warm and is restarted after sitting less than 1 hour like going in somewhere to shop or eat. Other times it has happened in the summer when idling the car with the air conditioning running for 10-15 minutes. It is not an exhaust smell, but unburnt gasoline. The dealer smelled it when I dropped it off, but couldn't find anything wrong. It has been happening for over a year. After several months we got a check engine light, it was an issue with the evaporative canister. An $1,100 repair was made outside of warranty. We hoped this would at least fix the issue. It did not fix it. The smell happens regardless of gas tank level and is not from over filling the tank.

This is a random issue that has now happened 3 times in the past couple of months. When the auto idle system is engaged and going to restart, the car stalls. You are stuck in an intersection, at a light, etc. You then have to figure out how to restart the car, which isn't easy, the start button has to be pushed multiple times as you are trying not to panic.

When the vehicle is off, there's a clicking sound and the dashboard turns off and on randomly as if it's possessed. Also, the air bag lights go on. It does this even when the car is completely off. The keyless remote problem also lights up even though this was repaired last year.

Traveling about 70 mph on the interstate using cruise control. I don’t think there was a change in steepness/grade, but if there was it was mild. Suddenly, the rpm’s were erratic and the engine and gears seemed out of sync. Pressing the gas pedal didn’t seem to effectively accelerate the vehicle. I don’t believe the brakes were affected. The “D” for drive indicator kept blinking on and off. Multiple warning lights on the dash display: transmission system problem, all wheel drive problem, and interestingly, blind spot monitor problem. The last indicator to show was emissions system problem, and this indicator remained on the screen. I exited the interstate. Shifted to reverse, then parked the car and turned engine off. After a few moments, I restarted the engine and the only anomaly I observed was the warning indicator light on the dash read: emissions system problem. There was roughly 1/4 to 1/2 tank of gasoline remaining at the time of incidence. I continued to drive approximately 350 miles more to my destination, without using cruise control and without further or other issues. I made a couple stops to add gas and both times the engine was turned off then back on again without issue. The following day, after restarting the engine, the “emissions system problem” warning indicator light was no longer showing on the display. I have yet to encounter the problem thus far, but I haven’t used the cruise control since nor have I driven at interstate speeds for any considerable leng

I was driving down the highway and heard a loud noise. After a couple of minutes, I realized that my sunroof had shattered.

On my way to work yesterday, I took my exit and stopped at the light where the idle engine function enabled and then my car completely shut off on its own. It took multiple tries to restart the car. Meanwhile, the light turned green, multiple cars were honking at me, and could have most certainly rear ended me. If it was the next street over, it would have been quite a dangerous situation as it is a super busy area. Upon taking it to the dealership today, they cannot figure out the issue.

When slowing down to stop at a light, or pull into a parking space, the vehicle rather than braking and stopping, accelerates violently on its own, and there is no way to stop it other than putting the vehicle in park immediately, or slamming on the emergency brake. This is an intermittent problem. It happens once every few months, however last night it occurred and I did not put it in park quickly enough, and I was close to another vehicle while parking, that I slammed into the other vehicle doing extensive damage. Obviously, this is a very dangerous situation that could kill or maim myself or an occupant of another vehicle; the police officer who happened to own the other vehicle said I should not drive my vehicle until the problem is solved, which, of course, makes sense as my vehicle at present is unpredictable and dangerous. I have now taken the vehicle into the dealer, but I've found in the past these intermittent problems are difficult to diagnose. Should it not be diagnosed and fixed--I noticed that others have had this same vexing and dangerous situation, and it was not fixed or resoved to their satisfaction--I will no longer drive the vehicle as it is too dangerous. There seems to be a glitch with the drive trains/engines of the 2017 Honda Pilot and this needs to be fixed and the vehicles recalled before serious injury occurs, if it has not already. Owners of these vehicles should be compensated, or receive a comparable vehicle that is road worthy.

In the past week, my Pilot has stalled for no known reason. Both times the vehicle was stopped and the feature that idles the car down to conserve energy was activated. When I let off the brake instead of the car restarting or gearing up and accelerating, the car just died. Warning lights went off on the dash, but the car wouldn't restart for at least a minute both times. No warning lights were on the dash before the incident and after the car restarted, no warning lights remained lit on the dash. I took my car to an automotive store and had them check the battery, the alternator and the starter - all of these came back as being in perfect condition. I was extremely scared when both of these incidents occurred. One time I was at the bottom of an exit ramp of a busy interstate and the other occurred on an interstate in stop and go traffic. In addition to these two incidents, for the past 2 years, the car has been having issues after it idles down and then should restart and accelerate. About 2-3 times per month, when the car is stopped and has idled down, when I let off the brake and accelerate, the electrical system will flash on and off. The entire dash goes dark, the audio goes off and comes back on, etc. The entire electrical system reboots. When this happens, it does not impact the ability of the car to accelerate because it is more like a flash - the car doesn't die and have to be restarted. I am taking my car into the Honda dealer on Monday to attempt to diagnose the pr

Auto engine stop does not restart when releasing brake pedal. This causes safety issues when stopped at lights as it takes time for the car to go into park in order to be manually started. Only solution is to turn off Auto engine stop every time car is started so that it won't automatically turn off when brake pedal is fully pressed. Honda needs to recall and provide a solution that permanently disables the auto engine stop.

On multiple occasions over several years the car will shut completely down when accelerating from a stop light or stop sign. The car has to be restarted and it is not safe. Most recently it happened twice in 1 week and the car will not restart immediately because you have to get it into park. It's very dangerous and the dealer is useless as they "can't get the issue to duplicate"

Issue is when the car is stopped and the auto engine idle is on, when I lift the brake to press the accelerator, the car shuts off the engine completely, puts itself in Neutral. So when I’m at a red light that turns green, when I attempt to go by lifting the brake my engine quits, that i have to wait a few and restart the whole thing,

The contact owns a 2017 Honda Pilot. The contact stated that while driving at slower speeds and attempting to come to a stop, the vehicle revved up and independently accelerated. The contact depressed the brake pedal with excessive force and the vehicle moved forward a little before coming to a stop. The contact had taken the vehicle to the dealer however, the mechanic was unable to diagnose the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure by the dealer however, the contact was unable to speak with a representative. The approximate failure mileage was 16,000.

In my 2017 Honda Pilot Elite the auto idle stop feature has more frequently failed to restart the vehicle when stopped at a traffic light. This leaves the car stalled in traffic instead of restarting after I take my foot off the brake (which is when the system should be restarting the engine). This failure occurs whether I press the gas pedal or just take my foot off the brake. It began happening around the 30,000 mile mark and the vehicle now has 56,000. I notice it most often occurs when the auto idle stop function engages at the first traffic light after a period (approx. more than 20 minutes) of freeway driving. The only way I have found to recover from the stall is to place depress the brake, place the car in Park, press the engine Start/Stop button twice (once to shut off the car then again to restart it), and then place the vehicle in drive and release the brake. Sometimes this process needs to be repeated. My vehicle is almost always in ECON mode. The issue happens whether or not the radio is on. My map is almost always displayed when I am driving.

While driving, the vehicle suddenly stalled then began to jerked and was unable to accelerate above 2000 RPM. If pushed above the 2000 RPM, the car would continue to violently jerk. At this time, all the dash warning lights came on, but no warnings or driving issues prior to the incident. From the manufacturer (dealer inspected), error code P0369-CMP Sensor and this issue applies to a service article A180101 from January 2018 which notes that the camshaft thrust cover roughness out of spec and damaged camshaft position sensor. Concerns for this is that without warning the vehicle stalls out regardless of speed for a vehicle after owning for only 4 years.

My vehicle is a 6 speed automatic transmission, which is experiencing symptoms known to affect 9 speed transmissions as documented in TSB 20-029, Hard Upshift with Steady Acceleration. The transmission has intermittent harsh or jerky upshifts with steady acceleration. The vehicle will 'clank' and jump slightly forward, while accelerating between 20-45mph. Does not happen always - have not determined a pattern.

The contact owns a Maxi Cosi Magellan Max installed in a 2017 Honda Pilot. The contact stated that the harness strap detached from the T-bar in the rear of the safety seat. The contact stated that the child was in the safety seat during the failure. The manufacturer was notified of the failure and informed the contact how to re-attach the strap. The safety seat was repaired. The approximate failure mileage was 63,623.

Engine does not restart after “auto idle”. The car cannot be turned off because it is shifted in to drive and won’t shift to park until the engine comes on. This leaves you stranded when driving if you’re at a busy intersection causing an extreme safety hazard.

I have had this happen 2 times now! My small child has been locked inside my car with the keys inside the car. Sheriffs had to show up and break into my hot car to rescue my baby. Both times the following situation happened. I strapped my young child into her car seat in the rear passenger seats. I set my purse, with my keyless entry key fob in it, on the front seat. (No one touched the lock from inside). I shut the rear door after strapping my child in. I went to open my drivers door (again, keys in the front seat) and all the doors were locked. It was a terrifying situation. It was hot and I had to call the police to help me out. After 25 minutes we were able to unlock the car. My child was crying the entire time. When we got her out she was drenched in sweat, her hair, clothes, and seat.

Vehicle driver is 4’11. Unable to safely reach gas pedal and brake pedal. There is no adjustments for a driver of this height.

The contact owns a 2017 Honda Pilot. The contact stated while driving 10-15 MPH, the vehicle started shuddering inadvertently. There were no warning lights illuminated. The contact was able to continue to drive to her destination. The dealer was notified of the failure. The contact stated that the failure had been recurring while shifting into first gear. The manufacturer was not notified of the failure. The vehicle was not diagnosed nor repaired. The approximate failure mileage was 65,000.

Car stalls at idle when you take foot off of brake in preparation to accelerate. Error lights and warnings flash on dashboard, car automatically shifts to neutral and it takes over a minute to restart. Inconsistently happens and Honda service technicians report there are no error codes. This is happening to MANY people with the same make/model. This is a serious safety and drivability issue. Please investigate.

The contact owns a 2017 Honda Pilot. The contact stated that while operating the vehicle, the keyless warning, power steering, emissions, and hill assist warning lights activated, and the vehicle experienced unintended acceleration. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified. The contact recently received a TSB notice from the manufacturer regarding the failure. The failure mileage was 60,951.

Drivers Side Front Seatbelt webbing unraveling. Occasionally becoming caught in belt buckle assembly. Brought car to dealer on 8/6/21 and they wanted to charge over $500 to fix it. I said it was absolutely absurd and that it should be covered under one of my warranties purchased with the car. After some back an forth they agreed to warranty the repair and let me take the car home. Its now been over 4 weeks of them telling me the seat belt has still not arrived at the dealer and the safety issue is growing much larger as the seat belt webbing is getting worse each day. It seems they are truly not wanting to honor a warranty and are trying to do anything they can to either not fix the problem or make me pay over $500 to fix their defective product.

The auto idle stop feature on the vehicle poses a significant safety hazard. On multiple occasions, the engine doesn’t re start after lifting your foot off of the brake. We’ve had the dealer assess several times, but they simply say they can’t repeat the problem. In the most recent instance, we were stopped at a red light and the auto idle stop engaged. When the light turned green, I took my foot off of the brake and the car did t re start. I had to shift from drive to park, and tried to re start the car a few times before the engine re started. I was fortunate I wasn’t rear ended, as cars were coming up behind me in excess of 40 miles per hour. Thankfully, they saw my hazard lights and moved over before hitting me. This problem has been reported in multiple forums, to include here: https://www.piloteers.org/threads/auto-engine-idle-stop-system-problem-message.144153/ Unfortunately, and by design, the feature cannot be permanently disengaged. Please force Honda to take immediate action before it results in fatalities!