Page 3 of 3 · complaints 101–134 of 134

2009 Honda Pilot complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Suspension
Filed Jul 28, 201345,000 milesAZ

WHEN TO DEALER'S SHOP LAST WEEK AND WAS TOLD THAT THE COMPLIANCE BUSHING WAS LEAKING AND TORN. I RESEARCH THE INTERNET AND NOTED THAT IT IS COMMON PROBLEM FOR THIS VEHICLE. I'M PAYING A STEEP MONEY TO FIX THIS PROBLEM. IS THERE ANY INVESTIGATION GOING ON FOR THIS PROBLEM? *TR

Steering
Filed Jul 27, 201375,000 milesIL

SHAKING AND VIBRATING OF THE STEERING WHEEL RESULTING IN DAMAGE TO ROTORS. HONDA IS AWARE OF THIS ISSUE HOWEVER THEY HAVE NOT DONE ANYTHING ABOUT THIS. HERE ARE MORE COMPLAINTS BY OWNERS WITH THE EXACT SAME ISSUE: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F186D71/36 #40 OF 46 STEERING WHEEL SHIMMIE BY WILIAGBY JAN 22, 2013 (1:47 PM) I HAVE A 2010 PILOT PURCHASED NEW AND HAVE LESS THAN 23000 MILES. THE STEERING WHEEL HAS BEEN SHAKING FOR A WHILE. IT HAS BEEN MORE PRONOUNCE AS TIME GONE ON. SO I WENT TO THE DEALER TODAY AND WAS EXPLAINED IT WAS THE ROTOR BEING WARPED. IT WAS EXPLAINED THE MANUFACTURER WENT TO A SOFTER MATERIAL TO ELIMINATE SQUEAKING BRAKE SOUNDS WITH A HARDER MATERIAL. SO I TOLD THE SERVICER THAT THIS WILL BE A CHRONIC PROBLEM SINCE ALL THE ROTORS WILL WARP EVEN IF I REPLACE THEM OR HAVE THE CURRENT ROTORS TURNED. HE SAID WARRANTY EXPIRES AT 12,000 MILES FOR BRAKE PROBLEMS AND IT WAS MY CHOICE. WOW! I ASK THEM TO STILL CHECK IT AND WHEN THE SERVICE INVOICE WAS PRINTED THE WRITING WAS PERFORM A COMPLIMENTARY VEHICLE INSPECTION INCLUDING INSPECTING THE TIRE PRESSURE AND SETTING IT TO FACTORY SPECIFICATION. NOTHING WRITTEN ABOUT THE STEERING WHEEL SHIMMIE. SO I POINTED IT OUT AND THE SERVICER SAID IT WAS INSIDE THE FREE INSPECTION. THEY KNOW ITS A PROBLEM AND THERE IS A DELIBERATE EFFORT TO HIDE IT. I AM NOT SATISFY WITH THE ANSWER OR SERVICE. THE TECHNICIAN HEARD THE PROBLEM, BUT THIS TIME THEY DUG DEEPER AND AGREED THAT THERE WAS SOMETHING WRONG WITH THE POW

Suspension
Filed Jul 22, 201346,700 milesCA

I JUST HAD TO REPLACE THE FRONT COMPLIANCE BUSHINGS IN THIS NEWER VEHICLE. I HAVE FOUND OUT THAT THE HONDA DEALERSHIP IS AWARE THAT THIS IS A VERY COMMON PROBLEM WITH NEWER MODEL PILOTS LIKE MINE. THE COST OF REPLACING THEM IS CLOSE TO $1,000. WOULD YOU PLEASE LOOK INTO THIS ISSUE AND MAKE THE MANUFACTURER RESPONSIBLE FOR THIS DEFECT? MY REQUEST IS TO HAVE HONDA MAKE A RECALL ON THE PILOTS AND REPLACE THE FRONT COMPLIANCE BUSHINGS AND REFUND THOSE OF US COSTUMERS THAT HAVE ALREADY PAID FOR THE REPLACEMENT CAUSING OTHER ISSUES ON THE CAR. THANK YOU! *TR

Electronic Stability Control (esc)
Filed Jul 8, 2013123,000 milesKY

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH THE VEHICLE BEGAN SKIDDING UNCONTROLLABLY ON DRY PAVEMENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000. *TR

Service Brakes
Filed Jul 1, 201332,580 milesWA

AT 60 MPH, THE STEERING WHEEL VIBRATES, AS IF THE ANTI-LOCK BRAKING SYSTEM IS ENGAGED, JUST WITH A SLIGHT TAP OF THE BRAKE PEDAL. THE VIBRATION IS AT A CONSISTENT RATE, AND DOES NOT SLOW WHEN THE VEHICLE SLOWS. THERE IS NO SCRAPING, OR ANY OTHER SOUND COMING FROM THE WHEELS, AND IT IS EASILY DEMONSTRATED. WHILE DRIVING ON THE HIGHWAY, WHILE SLOWING DOWN SLOWLY, THE VIBRATION CATCHES YOU OFF GUARD AS YOU THINK YOU MAY BE DRIVING OVER A RUMBLE STRIP, AND ATTEMPT TO MAKE A CORRECTION IN YOUR DRIVING - ONLY TO REALIZE THAT ITS THE VEHICLE THAT IS HAVING THE ISSUE. THE ISSUE STARTED APPEARING AROUND 32K MILES, AND NOW HAS 39K MILES ON IT, AND HAS ONLY BEEN DRIVEN AROUND TOWN. IT HAS NEVER BEEN ON A LONG RANGE TRIP DUE TO THIS ISSUE. *TR

EngineCrash
Filed May 18, 201353,700 milesMA

PULLED 2009 PILOT INTO MY SLOPPING DRIVEWAY I PUT THE CAR INTO PARK AND ENGINE RUNNING. NOTING REAR CAMERA WAS DISENGAGED. MY HUSBAD AND INFANT IN HIS ARMS WERE 5 FEET AWAY FROM THE REAR SUV. ONCE THE REVERSE LIGHT CAME OFF HE WENT WALKED BEHIND THE TO FRONT OF PASSENGER DOOR. I OPENED THE DOOR OF THE CAR AND SPOKE TO MY HUSBAND WHO WAS STANDING INFRONT OF DRIVER SIDE DOOR. I OPENED DRIVER SIDE DOOR AND WE SPOKE BRIEFLY WHILE DOOR WAS OPEN AND CAR INPAR ENGINE ON. I LEANED INTO THE CENTER CONSOLE TO GRAB COFFE AND I FELT THE CAR ROLLING BACKWARDS DOWN THE DRIVEWAY AND INTO THE ROAD CAUSING ME TO BE TRAPPED BETWEEN DOOR AND THE DRIVER SIDE FRAME. IT DRAGGED ME INTO THE STREET. I HELD ON TO THE STEERING FEARING I WAS GOING TO BE RUN OVER. THE DRIVER SIDE DOOR GOT CAUGHT ON THE A METAL FENCE SLOWING THE CAR DOWN WHERE I COULD FINALLY STAND UP AND RIP KEYS OUT WHILE ENGINE STILL ENGAGED RUNNING. *TR

Suspension
Filed Apr 18, 2013100,000 milesMO

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED THE BUSHING ON THE LOWER CONTROL ARM EXHIBITED EXCESSIVE WEAR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR

Air BagsCrash2 injured
Filed Apr 11, 20135,338 milesTX

HONDA 2009 PILOT MVA 4/10/2010 REPORTED PASSENGER AIRBAG DEPLOYED AND INJURY OCCURRED TO STERNUM AND RIBS. NOTED RECALL OF HONDA FOR AIRBAG IN NEWPAPER AND INTERNET. CALLED 1-800-999-1009 #7 PRODUCT CONCERN DEPT. VIN [XXX] REPORT [XXX] TO HONDA ON 4/11/13 HONDA PILOT WAS TOTALED WHEN HIT BY SUBURBAN GOING WRONG WAY ON A ONE WAY STREET ABOUT 40 MPH. HONDA PILOT WAS GOING THROUGH GREEN LIGHT WITH RIGHT OF WAY. NO UNDERDASH AIRBAG LED TO LARGE AND SHIN HEMATOMAS. SEAT BELTED PASSENGER. MADE REPORT TO HONDA CORP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Structure › Body › Tailgate › Hinge and Attachments
Filed Sep 6, 201262,000 milesNC

TAILGATE WOULD NOT STAY OPEN AND WHEN COMING DOWN WOULD NOT STOP EVEN IF YOU WERE LEANING IN TO RETRIEVE SOMETHING. THE REAR HATCH STRUTS FAILED AND THERE IS NO SAFETY MECHANISM TO PREVENT THE TAILGATE FROM CLOSING WHEN THE STRUTS FAIL. *TR

Service Brakes
Filed Jul 5, 201248,000 milesNJ

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE BRAKES WERE DEPRESSED AND THE VEHICLE BEGAN TO SHAKE ABNORMALLY. AFTER THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL, THE SHAKING STOPPED. THE FAILURE RECURRED CONSISTENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR REPAIR SHOP FOR INSPECTION. THE CONTACT REPAIRED THE VEHICLE BY REPLACING THE TWO FRONT DRIVER AND PASSENGER SIDE ROTORS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 54,000. THE FAILURE MILEAGE WAS 48,000.

Vehicle Speed Control
Filed Mar 26, 201246,340 milesSC

WHEN DRIVING DOWN THE INTERSTATE WITH THE CRUISE CONTROL ACTIVATED, A SLIGHT TURN TO PASS ANOTHER VEHICLE SHUT THE CRUISE CONTROL OFF (NO DASHBOARD LIGHT INDICATOR, AS IF YOU SHUT IT OFF). TURNING THE STEERING WHEEL BACK REACTIVATE THE CRUISE CONTROL (DASH LIGHT BACK ON), THOUGH NOT ENGAGED, AS IF YOU HIT THE BRAKES. THE PROBLEM GOT PROGRESSIVELY WORSE OVER TIME; THE 'DEAD' SPOT IN THE CRUISE CONTROL EVENTUALLY DISABLED THE CONTROL FROM COMING ON AT ALL. THE DEALERSHIP REPAIRED THIS 2 YEAR, 11 MONTH OLD CAR FOR $377.00. THE DEFECTIVE PART IS A 'CABLE REEL ASSEMBLY' THAT SHORTED OUT, ACCORDING TO THE DEALERSHIP. I CONSIDERED IT A SAFETY HAZARD; THEY DID NOT. *TR

Suspension
Filed Feb 15, 201236,000 milesCA

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT THE WHEELS ON THE VEHICLE WOULD EXHIBIT AN ABNORMAL HUMMING SOUND AND A VIBRATION. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR WHEN THE VEHICLE HAD BEEN RUNNING FOR EXTENDED PERIODS. THE VEHICLE WAS TAKEN TO THE DEALER FOUR TIMES TO HAVE A FRONT AND REAR ALIGNMENT PERFORMED, AS WELL AS THE ROTORS REPLACED. THE REPAIR WOULD LAST FOR A FEW WEEKS BEFORE THE FAILURE WOULD RECUR. MOST RECENTLY WHEN THE VEHICLE WAS TAKEN TO THE DEALER, THE DEALER ADVISED THE CONTACT THAT THERE WAS NOTHING WRONG WITH THE VEHICLE AND IT WAS PERFORMING AS DESIGNED, WHICH COULD NOT BE CORRECTED. THE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 42,000.

Structure › Body
Filed Oct 24, 201178,000 milesOK

WHEN STARTING THE VEHICLE THE REAR "HATCH" DOOR UNLOCKS AND PARTIALLY OPENS. *TR

Tires
Filed Sep 17, 201135,000 milesMO

WE WERE TOLD DURING A ROUTINE ROTATE AND BALANCE SERVICE THAT THE TIRES HAD CRACKS IN THE SIDEWALL AND TREAD AREA. WE HAVE EXPERIENCED SEVERAL TIMES SUDDEN AIR PRESSURE LOSS DURING EXTREME WEATHER TEMPERATURE SWINGS. WE HAVE HAD THE TIRES CHECKED FOR PUNCTURES AND THE ALLOY RIMS CHECKED FOR POSSIBLE HOLES OR DEFECTS. I THEN APPROACHED THE DEALERSHIP AND (A MICHELIN RETAILER). BOTH ESTABLISHMENTS INDICATED THEY DID NOT HANDLE ORIGINAL EQUIPMENT WARRANTY ISSUES. I CONTACTED MICHELIN WHO REFERRED ME TO NTB WHICH CONFIRMED THE TIRE ISSUE. AFTER TWO CALLS TO MICHELIN I WAS ABLE TO FINALLY GOT THEM TO GIVE ME A 60% GOOD WILL CREDIT ON REPLACEMENT TIRES. THE TIRES HAD ONLY BEEN ON THE VEHICLE FOR TWO YEARS AND FOUR MONTHS. THEY HAD AT LEAST 50-60% TREAD LIFE REMAINING. MICHELIN WAS MORE INTERESTED IN MAKING EXCUSES THAN TRYING TO ADDRESS THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT

Service Brakes, Hydraulic
Filed Aug 16, 201140,000 milesGA

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE VEHICLE WOULD SHAKE VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. AN AUTHORIZED DEALER DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS. THE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 92,000.

Equipment
Filed Aug 16, 201143,000 milesPA

MY 2009 HONDA PILOT TOURING HAD A FRONT RIGHT TIRE SIDEWALL BLOW CAUSING ME TO CHANGE THE TIRE. I AM 55 YEARS OLD AND HAVE CHANGED NUMEROUS TIRES OVER THE YEARS. I LOCATED THE JACK, SPARE TIRE, LOOSENED THE LUG NUTS AND JACKED THE SUV ON THE PASSENGER JACK POINT. AFTER REMOVING THE FLAT TIRE, THE CAR TILTED FORWARD AND FELL OFF THE JACK. THIS WAS A RELATIVELY LEVEL ROAD. REPEATED THIS AFTER SETTING THE PARKING BRAKE AND CHOCKING THE REAR WHEELS AND IT HAPPENED AGAIN. THIRD TIME, SET THE JACK AT AN ANGLE AND AT THE POINT WHERE THE SUV WAS HIGH ENOUGH TO PUT THE SPARE TIRE ON, IT HAPPENED AGAIN. FINALLY PUT A 1-2 INCH FLAT ROCK UNDER THE JACK AND WAS FINALLY ABLE TO KEEP IT GET THE SUV HIGH ENOUGH AND STABLE ENOUGH TO PUT THE SPARE ON. NOTE THAT THE BASE OF THE JACK IS APPROXIMATELY 3 INCHES SQUARE AND THE JACK GOES TO THE MAXIMUM HEIGHT IT CAN TO BE ABLE TO JACK THE SUV. THIS IS THE SAME JACK THAT IS IN ALL OTHER HONDAS. LUCKILY NOONE WAS HURT EXCEPT FOR THE CAR - BENT ROTOR, WHEEL BEARING ALIGNMENT AND ROCKER PANEL PIERCED BY THE JACK. CONTACTED HONDA, GOT A CASE NUMBER, AFTER THE HONDA DEALER HAD PERFORMED REPAIRS CONTACTED THEM. TWO WEEKS LATER SPOKE WITH THE CASE OFFICER AND THEY INFORMED ME THAT THIS IS A WARRANTY ISSUE AND THAT THE CAR WAS OUT OF WARRANTY AND NOT COVERED FOR ANY DAMAGE. THE DEALER SHOULD HAVE INSPECTED THE JACK (NEITHER THE DEALER NOR I KNEW OF THIS) AND EVEN IF THE JACK WAS DEFECTIVE, AS THE CAR WAS OUT OF WARRANTY NOTHING WOULD BE COVERED. I INDICATED

Tires › Pressure Monitoring and Regulating Systems
Filed Apr 8, 201133,456 milesVA

TPMS DAMAGE. *TR

Engine and Engine Cooling
Filed Feb 25, 2011100 milesHI

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE WOULD SUDDENLY STALL WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE WITHIN SEVERAL MINUTES. THE VEHICLE WAS INSPECTED BY THE DEALER BUT THE VEHICLE WAS NEITHER DIAGNOSED FOR THE FAILURE NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AS WELL AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 100.

Steering
Filed Jan 18, 201140,000 milesNM

DIFFICULTY IN STEERING 2009 HONDA PILOT IN PARKING LOT. LESS THAN 40K MILEAGE. *TR

Visibility › Windshield Wiper/Washer
Filed Oct 6, 201030,000 milesGA

THE WINDSHIELD WASHER PUMP OR PUMPS FAILURE TO OPERATE AS DESIGNED BY HONDA ON 2009 HONDA PILOT; HONDA HAS NO DIRECTIONS FOR CUSTOMERS OR FIXES OTHER THAN THEIR INVESTIGATING. SAFETY OF VISION IS THE ISSUE AND THE LACK OF HONDA TO GIVE ATTENTION TO THIS ISSUE IS A MAJOR CONCERN. *TR

Seats
Filed Sep 21, 201010,000 milesDE

2009 HONDA PILOT - ISSUE WITH POWER MOTOR ON DRIVER AND NOW PASSENGER SEAT. MOTOR GRINDS, SEAT DOES NOT MOVE WITH EASE, OCCASIONALLY SEAT FEELS LIKE IT'S MOVING ON THE RAILS (WHEN IT SHOULDN'T BE). HONDA STATES 'TECHNICIANS ARE WORKING ON IT'. PROBLEM WAS FIRST REPORTED OVER 18 MONTHS AGO, HONDA IS AWARE OF ISSUE. *TR

Steering
Filed Aug 31, 201020,000 milesNY

2009 HONDA PILOT / GREAT DIFFICULTY IN TURNING STEERING WHEEL / AFTER 12 MONTHS RETURNED TO DEALER. I WAS TOLD THAT I HAD A "CRACKED" STEERING COLUMN AND IT WAS REPLACED UNDER WARRANTY. 6 MONTHS LATER AGAIN STEERING MORE DIFFICULT STEERING - RETURNED TO DEALER / THIS TIME THEY REPLACED "POWER STEERING PUMP" - CAR NO LONGER COVERED ON WARRANTY - LODGED A COMPLAINT WITH AMERICAN HONDA AND THEY ARE "REVIEWING" MY COMPLAINT. *TR

SteeringCrash1 injured
Filed Aug 3, 201030,000 milesFL

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THERE WAS AN ABNORMAL WINDING COMING FROM THE STEERING WHEEL. THE DEALER MADE REPAIRS TO THE STEERING COLUMN YET THE FAILURE PERSISTED. ON A LATER DATE WHILE DRIVING AT 70 MPH, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS INVOLVED IN A CRASH BUT THE CONTACT WAS UNABLE TO RECALL THE DETAILS OF THE CRASH. ONE PASSENGER SUSTAINED MINOR INJURIES. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS DESTROYED. THE FAILURE AND CURRENT MILEAGES WERE 30,000.

Air Bags › FrontalCrash1 injured
Filed May 18, 201036,000 milesFL

TL* THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED WHILE DRIVING AT SPEEDS BETWEEN 40-60 MPH, THE VEHICLE CRASHED INTO ANOTHER VEHICLE AND THE FRONTAL AIR BAGS DID NOT DEPLOY UPON IMPACT. ONE INJURY WAS REPORTED BY ONE OF THE VEHICLE OCCUPANTS. THE VEHICLE WAS TOWED TO A LOCAL BODY SHOP WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 36,000. UPDATED 11/03/10. *LJ

Vehicle Speed ControlCrash
Filed May 5, 201070,000 milesPA

TL*THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT WHEN DRIVING AT 5 MPH, THE VEHICLE SUDDENLY ACCELERATED WHEN THE BRAKES WERE APPLIED. WHEN THE VEHICLE ACCELERATED, IT CRASHED INTO A PLATE GLASS WINDOW. THERE WERE NO INJURIES BUT A POLICE REPORT WAS FILED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTROL MODULE WAS REPLACE. THE VEHICLE CONTINUED TO ACCELERATE UNINTENTIONALLY. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 88,000.

Equipment
Filed Apr 30, 201060 milesPA

2009 HONDA PILOT HAS A BRAKE SYSTEM PROBLEM. THE CAR CAN'T BE STOP FAST ENOUGH, IT NEEDS A VERY LONG DISTANCE AFTER HITTING THE BRAKE TO STOP. THIS IS A BRAND NEW CAR. I INFORMED HONDA DEALER OF MARTIN MAIN LINE HONDA IN PA OF THE PROBLEM, THE TECHNICIANS TOLD ME THAT ALL PILOT BEHAVES THE SAME, SO IT IS NOT A PROBLEM. HOWEVER, THIS IS THE ONLY CAR I NEED TO HAVE A SUCH LONGER DISTANCE FOR A STOP. IT IS NOT NORMAL. IF ALL PILOT ARE SAME, THIS COULD MEAN AN INVESTIGATION IS NEEDED FOR 2009 PILOT. MY CAR IS HAS ABOUT 8,600 MILES NOW. THIS IS THE PROBLEM I NOTICED AT THE VERY BEGINNING WHEN I PURCHASED IT. SINCE MOST OF TIME I DRIVE LOCALLY, THE PROBLEM IS AS WORSE AS DRIVING IN A FREEWAY. *TR

Electrical System
Filed Apr 14, 201022,191 milesCA

2009 HONDA PILOT WITH 22,191 MILES. VTM-4, VSA, ABS AND TWO OTHER WARNING LIGHTS REMAINED ON. TOOK VEHICLE TO THE DEALER WHO TESTED AND SAID THE SENSOR TO THE RIGHT REAR WHEEL WAS BAD. FURTHER INVESTIGATION AND THEY SAID IT LOOKS LIKE WIRE HAS BEEN CUT. NO ONE EVER UNDER THE CAR EXCEPT FOR HONDA DEALERSHIP. SHOWED ME WIRE AND IT LOOKS LIKE A SLIGHT CUT INTO THE WIRE. HONDA WOULD NOT COVER UNDER WARRANTY. MY LETTER TO AMERICAN HONDA MOTOR CO TO REGISTER COMPLAINT AND "DESIGN FLAW" WENT TO DEAF EARS. I FEEL IT IS A DESIGN FLAW BECAUSE THE SENSOR WIRE COMES UP THE MIDDLE OF THE UNDERCARRIAGE AND SPLITS OUT TO BOTH REAR WHEELS WHERE THE SENSORS ARE LOCATED. THE WIRES ARE "UNPROTECTED." THEY SHOULD BE ENCASED IN A FLEXIBLE CONDUIT OF SOME TYPE. SINCE THIS IS A 4-WHEEL DRIVE VEHICLE AND MAY GO IN ROUGH TERRAIN, IT IS CERTAINLY POSSIBLE THAT SOMETHING, ROCK, BRANCH, ETC. COULD CUT INTO WIRE SINCE IT IS UNPROTECTED. THE WIRE AND SENSOR IS ONE PIECE AND MUST BE PURCHASED AS A COMPLETE UNIT. SHOULD BE SEPARATE SO THE CUSTOMER JUST NEEDS TO PURCHASE THE WIRE OR THE SENSOR. HONDA SAID WHEN THE SENSOR WAS NOT WORKING, I DID NOT HAVE ABS OR THE OTHER FEATURES. BUT, SENT ME HOME WITH THE CAR SAYING IT WAS SAFE; NOT SURE THIS WAS TRUE. MUST BE A REASON THAT ABS WAS INSTALLED AS A SAFETY FEATURE! *TR

Seats
Filed Apr 6, 201020,000 milesVA

2009 HONDA PILOT FRONT SEATS ARE LOOSE IN THE TRACKS... REPORTED THIS ISSUE TO THE DEALER, WAS TOLD THEY COULD NOT FIX THIS PROBLEM. *TR

Seats
Filed Jan 11, 2010IN

2009 HONDA PILOT,TWO MONTHS AFTER I PURCHASED THE VEHICLE NEW,I WENT TO BUCKLE MY GRANDCHILDREN IN THE SECOND SEAT,AND THE SEAT LIFTED OFF THE FRAME. I AM ABOUT TO TAKE IT INTO BASNEY HONDA IN MISHAWAKA FOR THE FOURTH TIME . I'VE ASKED THE DEALERSHIP WHAT CAN WE DO TO FIX THIS PROBLEM PERMANENTLY, WE WILL HAVE TO LOOK AT IT . I CALLED HONDAS CUSTOMER SERVICE, AND WAS TOLD THAT THEY CANNOT DO ANYTHING,THAT THE DEALERSHIP WILL HAVE TO TAKE CARE OF IT. HONDA DOES HAVE PEOPLE THAT THE DEALERSHIP CAN CALL, TO HELP THEM . I ASKED TO TALK WITH SOMEONE ELSE(LIKE A SUPERVISOR) AND WAS TOLD THAT I COULDN'T. THIS IS A SAFETY ISSUE. I DOESN'T DO ANY GOOD TO BUCKLE THEM IN WHEN THE SEAT IF NOT ATTACHED TO THE FRAME. *TR

Engine and Engine Cooling
Filed Nov 20, 20093,461 milesPA

TL* THE CONTACT OWNS A 2009 HONDA PILOT. WHEN ATTEMPTING TO START THE VEHICLE, IT EXHIBITED A NO-START CONDITION. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE TECHNICIAN COULD NOT IDENTIFY THE CAUSE OF THE FAILURE. TWO DAYS LATER WHILE DRIVING ON THE HIGHWAY AT 60 MPH, THE VEHICLE BEGAN LOSING POWER. SHE WAS ABLE TO SAFELY COAST TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED BACK TO THE DEALERSHIP, IN WHICH THE CONVERTERS AND INJECTORS WERE REPLACED AT HER EXPENSE. THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TOWED BACK TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT THE ENGINE HAD TO BE INTERNALLY INSPECTED. THE MANUFACTURER WAS NOTIFIED, AND SHE WAS AWAITING A RESPONSE. THE CURRENT MILEAGE WAS APPROXIMATELY 3,500. THE FAILURE MILEAGE WAS 3,461.

Engine and Engine Cooling › Engine
Filed Aug 25, 20091,353 milesMI

I BOUGHT A NEW 2009 HONDA PILOT TWO MONTH AGO. I HAVE DRIVEN 1350 MILES ON IT. I COULD NOT START MY VEHICLE AFTER A WEEK SITTING IN MY GARAGE. I HAVE TO JUMP OR CHARGE THE BATTERY IN ORDER TO GET IT STARTED . THIS HAD HAPPENED FOUR TIMES SINCE I BOUGHT IT. *TR

Seats
Filed Jun 24, 200915,000 milesRI

TL*THE CONTACT OWNS A 2009 HONDA PILOT. THE CONTACT STATED THAT THE DRIVER'S SEAT WAS FALLING OFF THE TRACK AND SQUEAKING. HE WAS CONCERNED THAT THE SEAT WOULD FAIL WHILE DRIVING AND CAUSE A CRASH. THE MANUFACTURER WAS NOTIFIED AND IS CURRENTLY WORKING ON A REMEDY. THE FAILURE AND CURRENT MILEAGES WERE LESS THAN 15,000. UPDATED 07/17/09 *BF UPDATED 07/21/09. *JB

Vehicle Speed Control › Accelerator Pedal
Filed May 27, 2009NY

2009 HONDA PILOT HAS A PROBLEM WITH ACCELERATING. *NJ THE CONSUMER STATED SHE WAS UNABLE TO ACCELERATE. THE CONSUMER STATED A FEW DAYS LATER, THE INCIDENT HAPPENED AGAIN, THIS TIME LIGHTS ILLUMINATED ON THE DASHBOARD. THE MECHANIC INFORMED THE CONSUMER OF A SERVICE BULLETIN THAT DESCRIBED THE EXACT PROBLEM SHE EXPERIENCED. THE CONSUMER QUICKLY REALIZED THAT THE GAS PEDAL DIDN'T ENGAGE. THE CONSUMER STATED THE FRONT FENDER SUSTAINED SCRATCHES FROM HITTING A BARREL AS SHE TRIED TO EXIT THE HIGHWAY TO AVOID AN ACCIDENT. *JB

Power Train › Automatic Transmission
Filed Dec 31, 20083,700 milesGA

DISCOVERED MASSIVE WEEPING OF TRANSMISSION FLUID FROM THE CASE AFTER 3700 MILES. AUTOMOBILE WAS PURCHASED NEW WITH 9 MILES ON THE ODOMETER. *TR

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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