Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2020 record →
VEHICLE BRAKING HEAVILY AND UNEXPECTEDLY ON HIGHWAY AND INTERSTATE DUE TO DEFECTIVE HONDA SENSING GROUP INPUT DATA (RADAR, CAMERA, ON-BOARD SOFTWARE CREATING DANGEROUS SITUATION) AT HIGH SPEEDS (60-70MPH).
COMPLETE INFOTAINMENT FAILURE OCCURRING FREQUENTLY, SOMETIMES MULTIPLE TIMES PER TRIP. THIS INCLUDES BACKUP CAMERAS AND ALL SYSTEMS RUNNING THROUGH THE MAIN INFOTAINMENT SCREEN. (SOME ARE SAFETY SYSTEMS) THE DESCRIPTION IS: COMPLETE INFOTAINMENT SHUTDOWN AND REBOOT. STARTS WITH A "SIGNAL LOST" OR "RADIO UNAVAILABLE" MESSAGE (REGARDLESS OF AUDIO INPUT) THEN DISPLAYS A "SERVICE UNAVAILABLE" MESSAGE, THEN "NETWORK CONNECTION LOST " MESSAGE ON THE MAIN SCREEN, THEN THE SCREEN AND ALL ASSOCIATED FUNCTIONS SHUT DOWN. THIS COMPLETE EVENT TAKES ONLY 1-2 SECONDS. THE SYSTEM USUALLY WILL REBOOT IN 2 -20 MINUTES, BUT THIS IS HIGHLY VARIABLE. THIS HAPPENS WITHOUT AND WITH A PHONE CONNECTED VIA A CABLE. NO DIFFERENCE. HENCE ITS IS NOT "CAR PLAY" RELATED. OCCURS ONLY WHEN DRIVING BUT MAY HAPPEN ON VARIOUS TYPES OF ROADS. INCLUDING BUT NOT LIMITED TO, HIGHWAYS, CITY STREETS, UNPAVED ROADS AND AT VARIOUS SPEEDS AND DIRECTIONS (STRAIGHT, TURNING).
DRIVER DISTRACTIONS CAUSED BY A REPEAT INFOTAINMENT SYSTEM FAILURE AND LOUD SPEAKER POPPING NOISES. SPECIFICALLY, MULTIPLE TIMES A TRIP WHILE DRIVING, THE INFOTAINMENT SYSTEM GOES THROUGH THE FOLLOWING CYCLE; SPEAKERS POP LOUDLY (EVEN IF THE SOUND IS OFF), THEN THE INFOTAINMENT SCREEN DISPLAYS THE MESSAGE "NETWORK COMMUNICATION LOST". THEN SYSTEM SHUT DOWN. THE SYSTEM WILL RESTART IN 5-10 MINUTES AND THEN GO THROUGH THE SAME PROCESS AGAIN AND AGAIN. THIS HAPPENS EVERY TIME THE VEHICLE IS DRIVEN.
3 MO/500 MI DRIVING AND INFOTAINMENT SCREENS WENT BLACK ON HIGHWAY... COULDN'T SEE SPEED, ETC
NEW VEHICLE RUNNING IN HIGHWAY WITH JUST 570 MILES (AND 3 WEEKS) STARTED TO LEAK FUEL UNDER THE FUEL TANK VERY FAST. FIRE DEPARTMENT FOUND HOLE IN THE FUEL TANK. HOLLER HONDA DEALER FOUND SAME. I DIDN'T SEE OR FEEL ANY CONTACT WITH ANOTHER OBJECT. IT LOOKS FOR ME PLASTIC FUEL TANK IS DEFECTIVE, OR IT IS TOO THIN OR EXPOSED TO BE BROKEN AND FIRE DAMAGE IT IS HIGHLY PROBABLY WITH NORMAL USE IN ROADS. WE FEEL UNSAFE IN THIS VEHICLE WITH THIS DEFECTIVE FUEL TANK OR THE BAD LOCATION OR TANK DESIGN IS RISKY . *TR
NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.
Full record for the 2020 Honda Passport → · Every Passport year → · How the figures are calculated →