2019 Honda Passport complaints

I was at a stoplight on a bridge in a left turning lane for ramp entry onto an interstate. I was going zero mph, with foot on brake. My auto idle stop was engaged. When the light turned green, I took my foot off the brake. At that moment my engine did NOT restart, instead my car stalled. Cars were coming up behind me going 45-50 mph as they saw the light was green. It was very scary, as I thought I would get rear-ended. I had to step on my brake, turn off car, then step on brake again to restart the car. I cannot trust the auto idle stop feature. At this point I try to always turn that feature off upon start-up. (1) to avoid the above situation and (2) to avoid breakdown of key components especially the starter.

I had 5 lights comes on 2 days ago. Airbag system problem, collision mitigation system problem, road departure mitigation problem, high beam problem, and adaptive cruise control problem. The dealership said that it was a camera issue and everything except the air bag issue is covered with my warranty. It’s currently in the shop getting fixed. Also currently has a recall for the fuel pump that they never have the part. Still waiting to see if they are able to get that part. This recall has been there since 12/2021 and they haven’t been able to get the parts.

Car does not restart after auto-stop leaving car stranded at times in an intersection or stop and start highway traffic. It will restart after putting the car in park and waiting several seconds. One instance I had to get a jump. After getting a new battery, it still occurred. Battery showed dead cells so had to get it replaced again (on warranty). Issue is still occurring when forgetting to disable auto-stop

On multiple occasions Lost connection on screen display and scre goes black preventing me from using back up camera.

The Auto Idle stop, turned off the car at a busy intersection, I was able to restart the car and took it in to the dealer. They installed a new battery, which has been working for about a year, then yesterday the AIS caused the car to stop again at a stop light and again today when I was waiting to make a left turn. Each time it has stopped it has taken longer to get the car to restart. This is a very scary situation when driving in traffic with my grandchild in the car. It seems unlikely that I need another new battery. The car only has 55,000 miles. I will be taking the car in again, but doing my research on this issue I find it is a very big problem with this model of car, so I wanted to add my issues to the count, so hopefully something will be done to solve the problem before there is a major crash.

Hello, I have put 3 batteries in this vehicle so far and it is a 2019 model year. In April, the car died while my wife was stopped at a light in the middle of town. I could not do anything...put it in gear..nothing...could not even open the door locks. I had to crawl into the back of the vehicle over the seats to get to the booster cable in very rear of the car. I was able to boost the battery and get it started after watching 100's of cars drive directly by me and around me while the car was stuck. It was a little dangerous. An automotive shop replaced the battery. the manufacture date on the battery is 2/25. My wife went the start the vehicle today...6-19-25 and the battery was dead again. There is something wrong here! I looked at the website for recalls and the only thing that comes up is the fuel pump recall which I tried to schedule several months ago and they did not have the part. Please make Honda expand this recall and make them responsible for this problem until we are sure it is fixed. This really should be covered at no cost. thank you! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Passport. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The contact stated that the failure also occurred while shifting to park. The contact made several attempts to restart the vehicle while opening and closing the door. The vehicle was included in NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); and the vehicle was taken to the dealer and repaired under the recall. The contact stated that approximately one and a half months later, the failure reoccurred. The contact heard a hard shift before the failure started. The vehicle was not taken to the dealer. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 107,000.

Passenger Fender

May 5, 2025, I took the Honda 2019 Passport to Bend Honda, Bend Oregon for three items. First an oil change. There were two recalls, MOST and the fuel pump. Neither American Honda nor Bend Honda sent any letter stating part were available. The workmanship appears as though a "PIG" worked inside the car. Mud, dirt, bits of leaves, etc. were found. There are some scrapes on the driver side panel from someone's foot. The windows were down when I received the car. It must of be left outside the dealership overnight because of a gasoline leak. On the way home I had to drive with the windows part way down because of the fumes. The Passport is inside my garage and several times I've opened the doors to vent out the gasoline fumes. The fuel pump is either installed incorrectly or the interior had a large spill of gasoline while removing the fuel pump. Could be the wrong pump? The fumes should not be this terrible.

Paint defect white paint between the spoiler and the roof completely peeling off to bare metal.

Vehicle stuck in neutral at stop light, unable to turn off or move vehicle for several minutes. This has happened THREE different times.

Gear select switch drive button would stick in the depressed state. People unfamiliar with the problem could not switch the car back into drive after reversing.

[XXX] Start/Stop system failed when stopped in Starbucks drive thru. Unable to restart, or move vehicle. Honda Passport had to be towed. Problem has not been reproduced or confirmed by a dealer. Honda dealership deep charged battery and battery tested good? I was charged a Diagnostic fee for Starting & Charging Systems & Battery. Test name was GR8 diagnostic test by Honda. Vehicle was inspected by local Honda dealer. Diagnosed parasitic drain on battery? A new battery had been purchased 9/16/2024 @ a Honda dealership in Va. New battery is just 6 months old. Never had a problem with the new battery or Start/Stop system until [XXX] when failure occurred. There was never a warning lamp, message, or other symptoms prior to the failure. Original Start/Stop recall repair done 5/2/2023 at Honda dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Approximately a month ago several warning lights started turning on. These included Adaptive Cruise control Collision Mitigation Lane Keep Assist Road Departure Mitigation High Beam Detection When I brought the car to the dealer for a diagnosis they informed me the windshield camera and possibly the radar as well would need to be replaced. The products were not under warranty and the cost to replace them is exorbitant. These are vital components of the safety system in this car and should be replaced at the dealer cost.

Car won’t turn back on after coming to a complete stop at a red light or stop sign. It has happened multiple times and I have taken it to the dealership a few years ago and they couldn’t help me out. The car goes into neutral mode and I have to completely turn the car off and restart it. It keeps happening so I have to turn the idle stop button off when I plan to drive anywhere. It happens off and on.

I have had several incidents where my car does not restart after auto-idling at a stop light. When there is a delay in restarting, a warning flashes briefly that there is an issue with the collision mitigation system. On some occasions, it fails to restart completely and I have to turn off the car, open the door to reset everything, then close the door to restart the car. I have had it inspected by Honda several times and was most recently told it needed a software update, but it has continued to happen since the software update.

My Auto Start/Stop repeatedly fails to start after engaging during a traffic stop (stop sign, red light, etc.). The engine cuts off and will not start again, causing safety issues as the car is idle and “stalled” when traffic begins moving. Things an ongoing problem that I have reported to the dealer several times. The below questions ask for dates and mileage of incident, but this has been an ongoing incident for several thousand miles. I have completed the info using approximate dates and mileage of first of many occurrences.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and advised the contact the parts were currently only available for consumers that had experienced a failure related to the recall. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Description: I have a concern that I will follow-up with a letter via USPS. Imagine driving your 2019 Honda Passport on an Interstate, Speed Limit is set at 70; your speed is 75; you're in the middle of the three lanes of travel; and your vehicle suddenly decelerates and every warning the vehicle is equipped with start giving alerts in rapid succession. This is what happened to me on [XXX] at approximately [XXX]. What is concerning is that this exact same thing happened April 2023 and I was told it was the Idle Control Sensor. The dealership that sold me the vehicle was gracious enough to let me bring it to them for repair, without charging the full cost of the part but, labor cost I incurred. When a consumer purchases a vehicle, the second most expensive purchase in one's lifetime, it is implied that outside of normal and routine maintenance, the car has been assessed and inspected for drivability. Being that this is the second occurrence, I am questioning if this vehicle was thoroughly inspected for this issue? I had my vehicle towed to the Greensboro Honda Dealership, 3633 W. Wendover Ave., Greensboro NC 27407. Although my faith and loyalty to the Honda brand has diminished, the customer service provided by Ms. Karen was comforting and reassuring. She understood my concerns and was phenomenal in letting me know what to expect. Surprising for a weekend as, most employees are not wanting to work. The reason for this email is two fold, notification of the issue and hoping tha

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

What component malfunctioned: The driver's side visor has malfunctioned and is extremely difficult to raise and lower. It's motion has become very stiff and requires both of the driver's hands to raise or lower it, which means that the driver must remove their hands from the steering wheel to utilize the visor. It is available for inspection as it is still installed in the car. Safety Risk: The malfunctioning visor is a safety risk to both the driver, the car's other occupants and other drivers as it requires both of the driver's hands to raise or lower it which means the driver must temporarily take their hands from the steering wheel while driving to operate the visor. Removing ones hands from the steering wheel can cause the car to be temporarily undirected by the driver which can result in accidents. The malfunctioning visor also creates a visibility hazard. As the visor is too difficult to raise and lower, the driver can be blinded by the sun glare that the visor would normally block. such a visibility issue can lead to accidents, especially if there is oncoming traffic. Inspected by the manufacturer, police, insurance representatives or others:? The dealership (Ziegler Honda, Kalamazoo Michigan) was asked to look at the visor to determine why it wasn't working correctly. They informed me that this was a common issue with this model of Honda and that the only option to fix it is total replacement at a cost of $300. This would not be covered by insurance and there is curr

This issue has happened three times. The first two times, I attempted to accelerate while driving on the highway and the engine momentarily lost power. I would say the events lasted 3 - 5 seconds. The third time, the engine lost power while I was driving on the highway and the vehicle never regained enough power to go over 26 miles an hour - with the accelerator depressed to its maximum limit. Fortunately, I was near my exit, so I exited the highway and drove the car 4 miles to my destination. This is the only time out of the 3 instances a flashing "Check Engine" light came on. I shut the car off, went to my appointment and then restarted the vehicle approximately 30 minutes later. No other issues were noted on the 3 hour return trip. This last event happened on [XXX]. I took the car into the service department at Ken Vance Honda, in Eau Claire, WI on January 29, 2025 and they were unable to find any stored codes in the computer related to the issue. The service advisor said he has heard of this issue several times. The estimate to fix the issue was roughly $850.00 with parts accounting for $501.74 I researched this issue online and found several references to it. The first is a post from a online group for Honda Odyssey owners. One post in that thread leads to another thread for Honda Ridgeline owners. The first website: [XXX] and the post on that site that has a link to the second and more damning site. MtMan 124 posts · Joined 2017 #4 · Jun 22, 2024 Been a nagging problem

Ever since I purchased this vehicle in April of 2024, I've noticed that the forward collision mitigation system seems to see and respond to things which aren't in front of the vehicle. It seems like this system is watching the lane to the left of my vehicle, more than the lane which I am in, which causes the over-reactions, (but also means that the adaptive cruise control is less reliable about slowing when traffic ahead of me, in my lane, slows.) This has only rarely resulted in brake activation. Generally, it's just the warning which comes up on the screen. This happens most times I drive it, and I just live with it. I have had it into the local Honda dealer (Ken Garff Honda Downtown) to be checked out, and they say it's fine.

The vehicle has made multiple abrupt emergency brake activations in non-emergyncy situations. Nearly causing a crash multiple times. It's my opinion this system is severely flawed and extremely dangerous - not only to me but anyone around me. SHAME on Honda for allowing this system to drive on our roads.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while his wife was at a complete stop on two different occasions, the vehicle stalled. A message pertaining to the engine was displayed. The contact's wife was able to restart the vehicle. The vehicle was taken to the dealer to be diagnosed, but the dealer informed the contact that no failure was found. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. Parts distribution disconnect.

The Idle-Stop system engages as expected when the vehicle comes to a stop, but the engine fails to restart when I release the brake pedal. This leaves me stranded in traffic and vulnerable to collisions, especially in high-traffic areas like intersections. The car has completely stalled and remains frozen for at least 3 minutes. Instrument panel lights up and says to depress pedal fully and press the start button. Another message says something about being in neutral and then to put it in park. I'm doing what it says and I cannot get the car to start. I have a green light and I'm stuck in an intersection where opposing traffic has a green light as well. People are honking at me and nervous because of the unpredictibilty of my car. - Frequency: This occurs at least 1x/month for the past 65 months (lifetime of the vehicle) - Conditions: Occurs during normal driving conditions, typically in stop-and-go traffic. - Impact: This issue has resulted in significant delays and near-misses with other vehicles, posing a clear safety hazard. The vehicle has been evaluated by a Honda dealer regarding Idle-Stop system malfunction specifically on the following dates October 1st, 2020, February 2nd 2023, March 16th, 2023 May 11th 2023, November 7th 2024 and January 9th 2025. The vehicle was found to be in normal working order and multiple times I was told to disengage the auto idle stop (press the button) to prevent that from happening. There was a recall for idle-stop software update which f

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Unknown component failure on 2019 Honda Passport. While operating the vehicle, the engine shut off and automatically placed the vehicle in neutral. The battery light appeared on the dashboard, and instructed, "To start engine: Brake + Push". The vehicle would not allow me to press the start button unless placed in park, however, the vehicle would not allow me to select park while the engine was off. After a few minutes, I was able to place the vehicle in park, but the engine would not immediately start upon pressing the start button. I then had to manually reset the vehicle by pressing the start button three times before the engine would turn on again. This issue has occurred three times over a span of three months. Once while I was parked. Once while I was operating on the highway, thus posing a risk being rear-ended at a high speed. And once while I was operating through an intersection on the main road, again posing a risk of being rear-ended or T-boned. During these times, the vehicle was rendered inoperable until it was eventually restarted. There were no warning messages or other symptoms of the problem prior to the times of failure. It is noted the issue seems to present itself while the speed of the vehicle is decreasing. For instance, while slowing in traffic on the highway and on the main road. The issue was brought to the attention of the Honda Service Center on two separate occasions. Both times Honda was unable to replicate the issue or identify the component at

The 3.5 engine is ticking (knocking hard from 1-2 rpm same engine that is in all the recall on pilots and other Honda cars! My car has 65k miles on it . Honda has it for a week they can’t figure it out and say it’s normal. I know my car and a loud tick is not normal! Honda knows these engine have issue and don’t want to fix it. I’m now out of warranty and they don’t want to do anything basically they want me to get stranded when it breaks down or I’m in an accident if my engine breaks.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel system, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Honda Passport. The contact stated that while driving at an undisclosed speed, the vehicle stalled with no warning light illuminated. The vehicle was able to restart however, the failure recurred. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to repair was unavailable. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact was informed by the dealer that the parts were not available The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact to confirm when the parts were available for the recall. The approximate failure mileage was 56,000. Parts distribution disconnect.

The automatic braking system will activate at various times shaking the wheel and applying the brakes. This happens when there is nothing in front of the vehicle.

Traveling up a hill of 5-degree incline. 20 MPH speed limit. Came to complete stop, pushed reverse button. Back over prevention camera did not activate. Did not depress gas pedal. Vehicle rolled backward 35 feet before coming to rest partially in traffic and partially in private driveway. Instrument panel indicated vehicle P for park throughout the entire event. After coming to rest: (partially in traffic) Vehicle would not shift out of park. Error messages on Instrument Panel stated: "Stop Driving When Safe. Transmission Problem. See Manual." Check Engine was not illuminated. Turned off car and back on. Same error message was still present. Gear selector buttons would not respond and vehicle remained in Park, partially stuck in traffic. Repeatedly attempted to get vehicle to shift out of park. Eventually the Battery Positive Terminal was removed and reapplied and tightened Vehicle started, error message no longer present. Vehicle shifted out of Park into Reverse. Back Over Prevention Camera activated at this time.

Adaptive Cruise Control; Automatic Emergency Braking; Blind Spot Warning Lane Departure Warning; Lane Keeping Assistance; Parking Collision Warning

Dealers have stalled the repair of this manufacturer defect. I have made multiple requests to repair this vehicle, two dealers state that they do not have the repair parts. This has gone on for over a year. I have reported that the vehicle has stalled, they said it was a software issue.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Backup camera became distorted with colors, replaced at dealership today under extended warranty with a deductible.

The contact owns a 2019 Honda Passport equipped with Continental Tires, Tire Line: Cross Contact LX, Tire Size: 245/50/R20, DOT Number: (N/A). The contact stated that while driving at various speeds, the front passenger’s side tire was vibrating and deflating. The vehicle was taken to an independent mechanic and the tires were balanced and an alignment was performed, and the tires were rotated; however, the failure persisted. The tires were original equipment. The tires were replaced. The contact referenced NHTSA Campaign Number: 21V165000 (TIRES); as a possible cause for the failure. The manufacturer was not made aware of the failure. The vehicle and tire failure mileages were 32,000.

My 2019 Honda Passport with VIN# ending with**********2184. A safety recall of a faulty fuel pump was dangerous to drive. The faulty pump recalled from Honda NHTSA warned drivers that are at risk of crashes and accidents. The increased risk of property damage as well. I was exhausted trying to get a loaner car from my Dealership that I have all of my routine maintenance is performed. The fuel pump failure from December 2023 as of today still unavailable. On 6/15/2024 I loss control of my 2019 Honda passport. The rapid acceleration and rapidly stalling the vehicle etc loss of power and control. I hit a Tractor Trailer hitch destroying my vehicle completely. My injuries are still extremely problematic mental and physically. I was arrested for DUI which put the blame of me being Intoxicated or Driving on drugs. I was not taken to a Hospital but to jail. I requested to seek treatment in the Jail Clinic.I was released without a bond. The cops wanted my consent for blood to determine my alleged DUI. August 7th 2024 I received a letter stating that my blood was negative and rescinded of suspension allowing me to drive. I can’t drive with Seatbelt sign injuries neck, spine trauma to degenerative spine exacerbation. No car no job unable to be my elderly mothers care taker. My mental health has become significantly worse ever in my entire life. A faulty fuel pump and a false DUI arrest are daunting on a daily basis. I have also contemplated suicide. I am financially crippled. So I don’

The Engine transmission surges as it changes gears probably due to the fuel pump recall issue. This surging and/or delay motion is worsening. The recall notice has been in place for over 2 years and local Honda dealership is still unable to acquire the replacement parts.

The automatic emergency braking system engages in times when it is not appropriate to do so. The vehicle will flash the “brake” warning light on the dashboard, will shake the steering wheel, apply light braking, and in a few instances has applied hard braking. We have been unable to determine a specific trigger for this issue. The vehicle will engage this feature on strait roads with no other vehicles or obstructions on the road. It has happened during both rainy and sunny conditions. The vehicle has also exhibited this behavior when going up and down hills both with and without other vehicles present. The vehicle will do this sometimes when other vehicles enter our lane at a safe distance and at low speeds, at or below 30 mph. The vehicle has also done this at highway speeds of 55+ mph both with and without other vehicles or obstructions in the roadway. We have experienced this while driving curvy roads both with vehicles passing in the opposite lane of traffic and when no other vehicles are present. The feature appears to randomly engage at all speeds between 15+ mph to 70+ mph with or without vehicles on the roadway. It also doesn’t appear to matter if a vehicle is in our lane, an adjacent lane, or the opposite lane of traffic. This issue was identified and has been ongoing since the vehicle was purchased in October 2023. The issue happens at least 1 time most days the vehicle is driven but can range between 1 time and 3+ times each day. The vehicle is driven consistently

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline). The contact stated that while stopped at a red light, the vehicle stalled. The vehicle was restarted. Additionally, when the vehicle was started on several occasions, there was an abnormal ticking sound coming from the vehicle. The vehicle was taken to a dealer however, the failure could not be replicated. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

BOTH SUN VISORS, DRIVER AND PASSENGER ARE EXTREMELY HARD TO DEPLOY, WITH SIGNIFICANT RESISTANCE ACCOMPANIED BY LOUD CREAKING NOISE. THEY ARE A DEFINITE HAZARD TO WHEN MOVING. I HAVE REPORTED THIS TO MY DEALER, AND HONDA AMERICA, AS WELL. AS THE VEHICLE IS OUT OF WARRANTY, MY ONLY OPTION IS TO HAVE THEM REPLACED AT MY EXPENSE. HAVING OWNED MULTIPLE HONDAS (AT LEAST 7) OF DIFFERENT MODELS, ALL ACCRUING MILEAGE BEYOND WARRANTY LIMITITATIONS, AND NEVER EXPERIENCING THE PROBLEM, I FIND THE SITUATION MOST FRUSTRATING AND PERPLEXING. HONDA AMERICA DISMISSES ANY RESPONSIBILITY ON THEIR PART AS 'NORMAL WEAR AND TEAR'. THE MOST SIMPLE OF MECHANICAL FEATURES IN THE UNT COULD LEAD TO TRAFFIC ACCIDENTS. I DOCUMENTED THE ISSUE AS AN INCIDENT OF 10/21/24, BUT IN FACT THE ISSUE OCCURS WHENEVER ONE DRIVES THE VEHICLE, AND HAS BEEN DOING SO A LONG TIME. I FELT CERTAIN HONDA WOULD ADDRESS WITH A SAFETY RECALL.

Auto Stop feature will engage when I stop the car at a light, and then the engine will fail to turn back on when I take my foot off the break. I then have to try and get the car to turn off so I can restart it. I’ve taken it to Honda and they did a system update and also had the battery replaced. It was better for a while, but has now happed again twice in the last couple months.

The contact's family member owns a 2019 Honda Passport. The vehicle owner received notification of NHTSA Campaign Number: 23V858000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while the driver was driving at an undisclosed speed, the vehicle stalled and failed to restart. The contact did not know whether a warning light was illuminated. The driver was able to push the vehicle to the side of the road with the assistance of bystanders. The vehicle was then towed to the dealer, where it was diagnosed that the fuel pump had failed; however, the part to do the recall repair was not yet available. The dealer was able to restart the vehicle. The vehicle was not repaired. Additionally, the contact stated that the vehicle failed to start on several occasions and was towed to the dealer, where the same assessment was made. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the vehicle owner to the dealer for assistance. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2019 Honda Passport. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the vehicle stalled. There was no warning light illuminated. No further information was provided. An unknown dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,483. Parts distribution disconnect.

Car shut off in the middle of [XXX] in East Brunswick NJ. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)