2018 Honda CR-V complaints

MY ENGINE OIL IS REGISTERING HIGH ON THE DIPSTICK AND HAS A VERY STRONG GASOLINE SMELL. I GOOGLED THESE SYMPTOMS AND WAS SHOCKED TO FIND OUT THAT THIS IS A COMMON PROBLEM WITH THE EARTH DREAMS 1.5 TURBO ENGINE, THAT HONDA HAS KNOWN ABOUT, AND HAS DONE NOTHING TO FIX!!!!!!! I DIDN'T SPEND $31,000 ON A BRAND NEW CAR WITH A DEFECTIVE ENGINE THAT WON'T LAST.

ENGINE OIL IS BEING CONTAMINATED WITH GASOLINE. NOTICEABLE SYMPTOMS ARE STRONG SMELL OF GAS OUTSIDE AND INSIDE VEHICLE WHEN ENGINE IS WARM, INCREASING OIL LEVEL AND OIL VISCOSITY LOSS. PROBLEM WAS DISCOVERED AFTER 1000 MI OF VEHICLE USE.

2018 HONDA CR-V GAS IN THE OIL BEWARE CONSUMERS .... I BOUGHT MY 2018 HONDA CR-V IN JULY.... AFTER MONTHS OF RESEARCH ON WHAT THE BEST SMALL SUV WOULD BE FOR ME TO HAVE IN MY RETIREMENT. MEDIA ARTICLES RAVED ABOUT THIS AUTOMOBILE.... CONSUMER REPORTS CHOSE IT AS THEIR SUV OF THE YEAR .... IT HAD THIS GREAT 1.5 TURBO ENGINE THAT WOULD GET UPWARDS OF 27-33 MPG .... IT WAS A COMPLETE PACKAGE .... MY DREAM RETIREMENT VEHICLE ....... THE DEALER TOLD MY HUSBAND AND I THAT OIL NEEDS TO BE CHANGED EVERY 7000 MILES OR SO .... MY HUSBAND IS A METICULOUS MECHANIC ... HE CHECKED THE OIL AT 3000 MILES AND FOUND IT A QUART HIGH .... ( HUUMMM... OIL DIES NOT INCREASE .... AND IT REEKED OF GAS..... GAS IN THE OIL? HE STARTED RESEARCHING POSSIBLE PROBLEMS WITH THE CR-V .... AND THINGS STARTED TO REALLY SOUR.... USA HONDA HAS APPARENTLY KNOWN ABOUT THIS ISSUE WITH THE CR-V FOR QUITE SOME TIME .... THEY HAVE KEPT IT UNDER THE RADAR.... IN CHINA THERE HAS BEEN A RECALL ON 350,000 CR-V'S AND THEY HAVE STOPPED SALES.... CANADA HAS ALSO ACKNOWLEDGED THE ISSUE... USA HONDA IS CLAIMING IT IS A COLD WEATHER ISSUE .... ( FIRST OFF I BOUGHT IT IN JULY AND SECONDLY.... A CAR THAT DOESN'T WORK IN COLD WEATHER???? WHAT THE HELL IS THAT.... AN AWD VEHICLE AT THAT!!!) HONDA IS SEARCHING FOR A SOLUTION.... THERE IS NO SOLUTION.... GAS IS SEEPING INTO MY OIL WRECKING THE ENGINE AS I WRITE .... HONDA NEEDS TO STOP SALES.... FESS UP AND GIVE ME MY MONEY BACK OR A NEW CR-V WITH THE PREVIOUSLY PROVEN ENGINE.... ST

FUEL IS GETTING INTO THE OIL CAUSING DILUTION. MY OIL LEVEL HAS INCREASED AS A RESULT OF THAT AND IT CAN CAUSE THE OIL TO LOOSE VISCOSITY WHICH WON'T MAKE THE OIL AS EFFECTIVE ON THE ENGINE AND CAN CAUSE LONG TERM ENGINE DAMAGE. THIS IS HAPPENING IN SOUTHERN CALIFORNIA. I HAD TO GET MY OIL CHANGE EARLY AT LESS THAN 3500 MILES BECAUSE THE SMELL OF OIL AND OIL LEVEL INCREASE WAS BAD.

THE VEHICLE SMELLS OF UN BURNT GASOLINE IN THE CABIN AND UNDER THE HOOD. I WENT TO CHECK THE OIL LEVEL AND IT APPEARED HIGHER THAN NORMAL AND IT SMELLED OF GASOLINE. ADDITIONALLY, THE DIPSTICK HAD A ODD SOLID RESIDUE ON IT. YOU CAN SEE IT IN THE ATTACHED PICTURE. WE HAD BROUGHT THE CAR TO HONDA THEY HAD KEPT IT FOR A FEW DAYS, THEY ACKNOWLEDGED THE ISSUE, AND STATED THEY HAD NO "FIX" FOR IT. THIS IS A MAJOR CONCERN CONSIDERING THIS IS A PRETTY MUCH BRAND NEW VEHICLE, ESPECIALLY CONSIDERING THE FACT THAT HONDA HAS NOTED CONCERN FOR THE VEHICLE RANDOMLY STALLING.

THERE IS GAS IN THE OIL. DASHBOARD CONTROLS ARE SHUTTING OFF , A STRONG SMELL OF GAS I. CABIN.REMOTE START WONT WORK

AT 2600 MILES, ENGINE OIL LEVEL HAS RISEN TO OVERFULL DUE TO UNBURNED GASOLINE LEAKING INTO LUBRICATION SYSTEM OIL WAS VERY THIN AND WATERY AND WOULD CAUSE PREMATURE ENGINE FAILURE. LOCAL DEALER SAID THEY WERE AWARE OF THE PROBLEM WITH CRVS WITH TURBO ENGINES, BUT HAD NO GUIDANCE FROM HONDA ABOUT ANY LONG TERM FIX. THEY CHANGED THE OIL FREE OF CHARGE

FUEL HAS LEAKED INTO THE OIL. THE OIL SMELLS LIKE FUEL AND IS A LEAST A QUART HIGH ON THE DIPSTICK. SMELL OF FUEL IN INTERIOR. WARNING LIGHTS COME ON

OIL LEVEL INCREASING. ACCORDING TO VARIOUS PUBLICATIONS, GASOLINE GETTING INTO THE OIL. AM LOSING POWER ON HEAVY ACCELERATION. WAS MOVING INTO INTERSTATE TRAFFIC.

ENGINE OIL LEVEL IS INCREASING AND HAS AN ODOR OF GASOLINE. OIL VISCOSITY IS VERY THIN. VEHICLE IS ONLY SIX MONTHS OLD WITH JUST OVER 5000 MILES AFTER A RECENT OIL CHANGE BY THE DEALER, WITHIN 2 WEEKS THE OIL LEVEL HAD EXCEEDED THE "FULL" INDICATOR. I TOOK THE VEHICLE BACK TO THE DEALER AND THEY CHECKED IT AND AGREED THERE WAS A PROBLEM. THE REPAIR DOCUMENT SAYS "THERE IS NO FIX FOR IT YET, HONDA WILL COME UP WITH SOMETHING". I HAVE GREAT CONCERNS FOR ENGINE DAMAGE AND SAFETY OF OPERATING THE VEHICLE

GAS SMELLING IN CAR WHEN DRIVING ON STREET. FOUND ENGINE OIL ABOVE MAXIMUM LEVEL.

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT NOTICED A STRONG FUEL ODOR IN THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO ROBERTS HONDA (LOCATED AT 19 PARK LN, DOWNINGTOWN, PA 19335, (610) 269-8200) WHERE IT WAS DIAGNOSED THAT THE ENGINE OIL WAS BEING DILUTED BY FUEL IN THE ENGINE, WHICH CAUSED THE ODOR IN THE VEHICLE. THE CONTACT WAS INFORMED THAT THE ENGINE SHOULD BE REPLACED TO ALLEVIATE THE FUEL ODOR. THE CONTACT STATED THAT THE ODOR BECAME MORE PREVALENT IN THE CABIN AFTER THE OIL CHANGE WAS COMPLETED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 09039894. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.

TL* THE CONTACT OWNS A 2018 HONDA CR-V. WHILE DRIVING 20 MPH, THE VEHICLE STALLED AND RESTARTED AFTER SEVERAL MINUTES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 3,820.

HONDA CRV 2018 TOURING. GAS LEAKING INTO ENGINE OIL. HAD ENGINE OIL ANALYZED AT 3370 MILES AND THE FUEL DILUTION WAS >8%. THIS WILL CAUSE MAJOR DAMAGE TO ENGINE. SLIGHT SMELL OF GAS IN CABIN. STRONG SMELL OF GAS AT DIPSTICK. OIL ON DIPSTICK SHOWED OVER FILL LINE. WHEN STOPPED AT RAILROAD CROSSING HEARD LOUD BOOM THEN CAR SHOOK. WAITING ON RESPONSE FROM HONDA AND HONDA DEALER SERVICE.

RESULTS OF FUEL LEAKING INTO ENGINE OIL .HAD ENGINE OIL ANALYZED AT 3370 MILES. IT HAD FUEL DILUTION OF >8%. ACCEPTABLE IS NO HIGHER THAN 2.5%. SLIGHT GAS SMELL IN CABIN. DIPSTICK SMELLED OF GAS AND OIL LEVEL WAS HIGHER THAN FULL LEVEL.THIS WILL DAMAGE ENGINE. I WAS STOPPED AT RAILROAD CROSSING AND HEARD A BOOM AND CAR SHOOK. UNABLE TO GET STATEMENT FROM HONDA OR DEALER IF CAR SAFE TO DRIVE.

OIL LEVEL RISING DUE TO FUEL DILUTION

TL* THE CONTACT OWNS A 2018 HONDA CR-V. WHEN THE CONTACT CHECKED THE ENGINE OIL LEVEL, HE FOUND FUEL MIXED WITH THE ENGINE OIL. THE VEHICLE WAS TAKEN TO HERITAGE HONDA BEL AIR (1800 BEL AIR ROAD, FALLSTON, MD 21047, 410-343-5644) AND THE ENGINE OIL WAS REPLACED, BUT THE DEALER WAS UNABLE TO DETERMINE WHY FUEL WAS MIXED WITH THE ENGINE OIL. THE DEALER STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 100.

ON OR ABOUT OCTOBER 5TH, AFTER READING CONSUMER REPORTS ARTICLE ABOUT FUEL IN THE ENGINE OIL I WENT AND SMELLED MY 2018 HONDA CR-V'S AWD EX OIL DIP STICK AND SMELLED A VERY STRONG ODER OF FUEL. ON MONDAY OCT. 8TH I CALLED MY HONDA DEALERSHIP AND THEY ADVISED TO SCHEDULE SERVICE FOR A CHECK OF THE ISSUE. ON TUESDAY OCT 9TH I BROUGHT MY CR-V IN FOR SCHEDULED SERVICE CHECK, THE FOLLOWING IS THE SUMMARY OFF THE CUSTOMER'S COPY OF THE INVOICE. "CUSTOMER STATES THERE IS A FUEL SMELL MIXED WITH OIL STATES DIPSTICK SMELL LIKE FUEL - CHECK AND ADVISE ADVISED CUSTOMER THIS IS A KNOWN ISSUE AND HONDA HAS YET TO COME UP WITH A COUNTER MEASURE FOR ISSUE AT THIS TIME ADVISED CUSTOMER HE WILL BE NOTIFIED WHEN FIX IS AVAILABLE." I WILL REPEAT "THIS IS A KNOW ISSUE AND HONDA HAS YET TO COME UP WITH COUNTER MEASURE FOR ISSUE" I WAS VERBALLY ADVISED THAT MY VEHICLE WAS REPORTED TO HONDA AS HAVING THE "KNOWN ISSUE", I WAS ALSO ADVISED THAT THIS ISSUE HONDA BELIEVES IS RELATED TO COLDER CLIMATES. I TAKE THAT TO MEAN HONDA IS AWARE EVERY CR-V WITH THE 1.5 LITER TURBO ENGINE (DREAM ENGINE) HAS THIS ISSUE BUT IT ONLY MANIFESTS ITSELF IN COLDER CLIMATES. ALSO INTERESTING IS HONDA IS WAITING TO SHIP THE 2019 MODELS UNTIL FIX IS AVAILABLE, BUT NOT TAKING 2018 MODELS OFF THE MARKET BECAUSE THAT WOULD MEAN HONDA IS RECALLING THE VEHICLE.

TL* THE CONTACT OWNS A 2018 HONDA CR-V. THE CONTACT NOTICED A STRONG ODOR OF FUEL NEAR THE AREA OF THE CRANK CASE. THERE WAS ALSO AN INTERNAL LEAK THAT CAUSED FUEL TO ENTER THE OIL. THE DEALER (CHAPMAN HONDA TUCSON, 4426 E 22ND ST, TUCSON, AZ 85711, (520) 445-4024) CHANGED THE OIL, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 5,000.

TL* THE CONTACT OWNS A 2018 HONDA CR-V. WHILE THE VEHICLE WAS BEING SERVICED AT LUTHER BROOKDALE HONDA (6800 BROOKLYN BLVD, BROOKLYN CENTER, MN 55429, (612) 424-7830), THE TECHNICIAN NOTICED A FUEL ODOR ON THE OIL DIPSTICK. THE CONTACT WAS INFORMED TO CHANGE THE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

GASOLINE IN LUBRICATION OIL IN 1.5 LITER TURBO CHARGED ENGINE. VEHICLE STATIONARY IN GARAGE. 6,000 MILES ON CAR. CHECKED OIL LEVEL WITH ENGINE COMPLETELY COLD. LEVEL ON DIP STICK WAS HALF AGAIN AS HIGH AS THE "HIGH" LEVEL MARK. FLUID ON DIP STICK SMELLED STRONGLY OF GASOLINE. DID THIS IN RESPONSE TO RECENT ARTICLES ABOUT THIS PROBLEM. HAVE CALLED DEALER WHO SAID 'BRING THE CAR IN AND WE WILL CHECK IT AND THEN DECIDE IF ANYTHING NEEDS TO BE DONE". I WILL REPORT RESULTS OF UPCOMING MEETING WITH DEALER. THIS SITUATION CANNOT BE GOOD FOR THE CAR.

GASOLINE PRESENT IN OIL. SMELL IN CABIN OF CAR. DIP STICK SMELLS OF GAS AND IS INDICATING OVER FILLED.

TL* THE CONTACT OWNS A 2018 HONDA CR-V. WHILE OPERATING THE VEHICLE, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE AND THE CHECK OIL INDICATOR ILLUMINATED. UPON INSPECTION, IT WAS DISCOVERED THAT THE OIL DIP STICK READING WAS EXTREMELY HIGH AND THE ODOR OF FUEL WAS ALSO PRESENT IN THE OIL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SIERRA HONDA, 1450 S. SHAMROCK AVE, MONROVIA, CA) AND IT WAS CONFIRMED THAT THE ODOR OF FUEL WAS PRESENT IN THE OIL AND THE OIL DIP STICK READING WAS EXCESSIVELY HIGH. THE DEALER ALSO NOTICED THAT THE OIL COLOR HAD DARKENED. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WAS AWARE OF THE FAILURE, BUT NO REPAIR WAS PRESENTLY AVAILABLE. THE OIL WAS CHANGED AND THE FUEL ODOR WAS NO LONGER PRESENT; HOWEVER, APPROXIMATELY ONE MONTH LATER, THE FUEL ODOR RETURNED AND THE OIL DIP STICK INDICATED THAT THE OIL LEVEL WAS VERY HIGH. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 4,100.

GASOLINE MIXING WITH ENGINE OIL. THIS IS AN ADDITION TO COMPLAINT # 11138878 AND 11138881. ON OCTOBER 8TH, 2018, AFTER WE COMPLAINED ABOUT OIL OVERFULL AND GASOLINE SMELL IN OIL, OUR HONDA DEALER CHANGED THE OIL IN OUR CR-V AND SAID TO "KEEP AN EYE ON IT." THEY SAID THEY COULD FIND ONLY ONE OTHER COMPLAINT LIKE THIS, AND THE PROBLEM HAD GONE AWAY AFTER ONE OIL CHANGE. ON 10/8/2018, AFTER HAVING THE OIL CHANGED IN THE MORNING, WE DROVE 130 MILES, ALL HIGHWAY MILES, WITH THE CR-V. THE NEXT MORNING WE CHECKED THE OIL. ALREADY IT WAS OVERFULL, AND ALREADY IT SMELLED STRONGLY OF GASOLINE. THE TEMPERATURES IN MICHIGAN THAT DAY (AND OTHERS AROUND IT) WERE ACTUALLY WARM, WITH A HIGH OF 80 DEGREES F. ON 10/9/18 WE BOUGHT A QUART OF HONDA 0W-20 OIL AT THE DEALER TO COMPARE THE SMELL. THE HONDA OIL SMELLS LIKE NOTHING ON A PAPER TOWEL. OIL FROM THE DIPSTICK OF MY CR-V REEKS OF GASOLINE. PLEASE NOTE NOT LOW TEMPERATURES AND NOT SHORT TRIP, THIS WAS WARM TEMPS AND HIGHWAY MILES ONLY, AND THE GASOLINE IN ENGINE OIL PROBLEM HAS RE-OCCURRED AFTER ONLY 130 MILES AND ONE DAY.

WHILE DRIVING HOME FROM LOCAL SHOPPING CENTER A STRONG SMELL OF GAS CAME IN TO THE PASSENGER CABIN. IT IS A NEW HONDA CR-V WITH 475 MILES AT THE TIME. WHEN I GOT HOME, I CHECKED THE OILED, IT SMELLED OF GAS.

2018 CRV-EXL PURCHASED ON 9/3/18, OUR 5TH HONDA (3RD CRV), CURRENTLY AT 620 MILES. WE'VE ALWAYS BEEN IMPRESSED WITH THE RELIABILITY OF HONDA VEHICLES, UNTIL RECENTLY. LAST FRIDAY (10/8/18), CNN NEWS REPORTED ON A CONSUMER REPORTS (CR) ARTICLE REGARDING THE CRV 2018 ENGINE PROBLEMS, INVOLVING FUEL MIXING W/ ENGINE OIL. APPARENTLY, THERE'S AN ISSUE REGARDING GAS MIXING W/ OIL IN 2017 & 2018 HONDA CRVS WITH 1.5-LITER ENGINES, POSSIBLY CAUSING STALLING AND ENGINE DAMAGE. NUMEROUS CR AND NHTSA COMPLAINTS INVOLVED STALLING, LOSS OF POWER, AND SMELL OF GAS IN THE PASSENGER CABIN. HONDA IS WORKING ON A FIX NEXT MONTH. OWNERS ARE ADVISED TO CHECK THE OIL LEVEL ON THEIR CRVS AS IT WILL BE HIGHER AND LESS VISCOUS IF MIXED W/ GAS. WE CHECKED OUR CRV'S OIL LAST NIGHT AND NOTICED THE STRONG SMELL OF GAS ON THE DIPSTICK. BROUGHT THE CRV THIS MORNING TO OUR HONDA DEALERSHIP. SERVICE REP REPORTED THAT THEIR TEST REVEALED NO GAS MIXED W/ THE OIL AND THAT THE SMELL IS FROM A SPECIAL OIL ADDITIVE THAT HONDA USES IN NEW VEHICLES. WE WERE ADVISED TO BRING THE CRV BACK FOR AN OIL CHANGE AT 1500 MILES. REP WAS NOT AWARE OF THE CR & NHTSA COMPLAINTS ON GAS LEAKING INTO THE ENGINE OIL, UNTIL WE TOLD HIM. WE AGREED TO BRING THE CRV BACK FOR THE OIL CHANGE. CALLED HONDA TO CONFIRM THE FIX IN NOVEMBER AND MENTIONED OUR VISIT TO THE DEALERSHIP. CUSTOMER REP INSISTED THAT HONDA DOES NOT PUT ANY OIL ADDITIVE IN THE NEW CRVS AND THAT I WAS MISS-INFORMED BY THE SERVICE REP. I WAS REFERRED TO THE CRV MANUAL ON

CAR STALLS WHEN GOING UP PARKING RAMP, CAR DIES AT INTERSECTION, CAR DOES NOT SENCE OBJECTS WHEN IN REVERSE, A BLUE LINE APPEARS WHEN RAINING AND I REVERSE OBSTRUCTION VIEW, ELECTRONICS FREEZE AND UNABLE TO USE TOUCH SCREEN...USUALLY HAPPENS WHEN RAINING CREATING A SAFETY HAZARD. BRAKES FAILED (PEDAL FROZE) IN REVERSE. SALESMAN SAID TO LET IT HAPPEN SEVERAL MORE TIMES BEFORE MAKING A SERVICE APPOINTMENT. THE CAR HAS BEEN A PROBLEM EVER SINCE I GOT IT EARLIER THIS YEAR...THERE IS ONLY 4,000 MILES ON IT AND SO FAR, THEY CHANGED THE BATTERY...EXPLANATION I WAS GIVEN IS THAT HONDA HAS BAD BATTERIES. THIS AFTER CHANGING OIL ONE WEEK PRIOR AND SERVICE REPORT INDICATED GOOD BATTERY. ONE WEEK AFTER SERVICING, THE CAR DIED AND HAD TO BE TOWED. THE SERVICE PEOPLE AT HONDA SAID IT WAS ALL DUE TO A BAD BATTERY. BRAKES FAILED DUE TO BAD BATTERY???? STILL HAVING PROBLEMS, CAR IS STALLING, PANEL FREEZES, SENSORS DON'T WORK...SALESMAN SAID NO LOANERS AVAILABLE AND IF YOU WANTED A LOANER WHEN YOU SERVICE CAR, SHOULD HAVE BOUGHT A LEXUS OR BMW. THIS AFTER I DESCRIBED ALL THE PROBLEMS. REALLY UNHAPPY WITH THIS CAR. I BELIEVE IT'S A MAJOR SAFETY ISSUE. .BRAKES FAILED, PANEL FREEZES, CAR STALLS...HELP!!!!! NOTE THIS HAPPENED AS RECENTLY AS 10/5/18 BUT REALLY IT HAPPENED SEVERAL TIMES SINCE I'VE HAD THIS CAR. I HAD IT TOWED ONCE WHEN A LIGHT FLASHED, "BRAKE FAILURE" AND I WAS UNABLE TO START THE CAR. THE BATTERY WAS CHANGED - THIS WAS IN AUGUST OF 2018.

STRONG GASOLINE ODOR IN OIL. OIL BEING DILUTED BY GASOLINE. STRONG GASOLINE ODOR IN CABIN OCCASIONALLY DURING SHORT DRIVES

THE ENGINE OIL IS OVERFULL AND GASOLINE SEEMS TO BE MIXING WITH THE OIL. THE OIL IS READING ON THE METAL PART OF THE DIPSTICK, WELL ABOVE THE NORMAL RANGE THAT IS INDICATED ON THE PLASTIC END OF THE DIPSTICK. PROBABLY 3/4 OF A QUART OVERFULL. THE OIL SMELLS LIKE GASOLINE. OUR CR-V IS 3 WEEKS OLD WITH 2000 MILES ON IT. ORIGINAL OIL. WE CHECKED THE OIL WHILE THE ENGINE WAS COLD, IN GARAGE (FLAT) AND HAD NOT BEEN DRIVEN IN ABOUT 18 HOURS.

OIL MIXING WITH GASOLINE-- ADDITION TO COMPLAINT # 11138878 -- PLEASE NOTE THAT WE BOUGHT THE CR-V ON 9/15/2017 AND IT HAD ABOUT 60 MILES ON IT WHEN WE TOOK DELIVERY--THAT WAS 3 WEEKS AGO-- THE REMAINING MILES UP TO THE CURRENT MILEAGE OF 2100 HAVE BEEN ALMOST ALL HIGHWAY MILES, BEING NUMEROUS TRIPS OF APPROXIMATELY 60-80 MILES. OUR CR-V IS IN MICHIGAN BUT IT IS EARLY FALL AND TEMPERATURES HAVE BEEN BETWEEN 55 DEGREES AND 80 DEGREES F. SO IT IS NOT COLD WEATHER AND IT IS NOT SHORT TRIPS. OUR OIL IS OVERFULL BY ABOUT 3/4 OF A QUART AND IT SMELLS LIKE GASOLINE. IT IS DISHEARTENING BECAUSE WE ASKED THE SALESMAN ABOUT THE ENGINE BEFORE BUYING AND HE TOLD US NO PROBLEMS. BUT AFTER WE BOUGHT HE SAID "CHANGE THE OIL EVERY 5000 MILES." BY THE WAY AN OIL CHANGE IS GOING TO BE $60+ EACH TIME BECAUSE OF SYNTHETIC OIL.

WHEN CHECKING THE OIL DIPSTICK WITH A 1.5L TURBO ENGINE, I NOTICED THE OIL SMELLED OF GASOLINE AND AND IS NOT THE CONSISTENCY OF ENGINE OIL. I DID THIS FIRST AFTER THE CAR SAT IN THE GARAGE OVERNIGHT AND AFTER DRIVING ON THE HIGHWAY FOR 25 MINUTES 2X IN AN ATTEMPT TO 'BURN OFF' THE GASOLINE WITH THE END RESULT BEING THE SAME.

AT AROUND 7200 MILES I CHECKED THE OIL AND FOUND IT TO BE ABOVE THE FULL LINE. THE OIL WAS VERY THIN AND HAD THE DISTINCT SMELL OF GAS. AFTER SHORT DRIVES AT LOWER SPEEDS, THE PASSENGER COMPARTMENT SMELLS OF GAS. I DON'T SMELL GAS IN THE PASSENGER COMPARTMENT WHEN TRAVELING LONG DISTANCES AT HIGH SPEEDS.

STRONG SMELL OF GASOLINE ON OIL DIPSTICK (REPEATED THIS THREE TIMES AND GOT THE SAME RESULT EACH TIME). I WAS PROMPTED TO CHECK THIS AFTER READING A CONSUMERS REPORT ALERT ABOUT THE OWNERS OF 2017 AND 2018 CR-V'S REPORTING A PROBLEM WITH GASOLINE LEAKING INTO THE OIL SYSTEM.

STARTING TO DO THE GAS DILUTION IN THE OIL. OIL HAS A VERY STRONG SMELL OF GAS.

WHEN THE VEHICLE IS IN MOTION AT LOW SPEEDS ON INCLINED ROADS THE ENGINE IS IN A STATE WHERE IT IS STALLING OVER AND OVER AGAIN. I HAVE TO ACCELERATE HARDER TO PREVENT THE ENGINE FROM COMPLETELY STALLING OUT. THIS IS ALSO FOLLOWED BY A SMELL OF GAS IN THE PASSENGER COMPARTMENT OF THE CAR.

THE BRAKES FAILED WHEN IN REVERSE. THE REVERSE SENSORS DO NOT DETECT MOVEMENT, THE CAR DOES AT INTERSECTIONS. A BLUE VERTICAL LINE APPEARS WHEN THE CAR IS IN REVERSE. THE PANEL FREEZES...ALL THIS HAPPENED WHEN THE CAR WAS IN MOTION.

THE HANDS FREE PHONE FEATURE HAS ESSENTIALLY BEEN UNUSABLE SINCE I HAVE HAD THE VEHICLE, WHICH I PURCHASED NEW IN NOVEMBER 2017. THE PERSON ON THE OTHER END OF THE CALL HEARS SO MUCH DISTORTION, BACKGROUND NOISE, AND ACOUSTIC FEEDBACK THAT THEY CANNOT HEAR WHAT I AM SAYING, WORSENING THE FASTER THE CAR IS GOING. HAVE HAD THE CAR TO 2 DIFFERENT DEALERSHIPS, A TOTAL OF 3 TIMES. THEY HAVE 'UPDATED THE SOFTWARE' AND REPLACED THE MICROPHONE WITH NO RESOLUTION. THE DEALERSHIPS DO NOT SEEM TO KNOW HOW TO RESOLVE THE ISSUE, AND THERE HAS BEEN NO ASSISTANCE PROVIDED TO THEM FROM HONDA. HANDS FREE IS AN IMPORTANT SAFETY FEATURE. I HAVE HAD A TICKET OPEN WITH HONDA ABOUT THIS ISSUE SINCE MAY 2018 AND HAVE SUBMITTED A FORMAL COMPLAINT THROUGH HONDA'S CUSTOMER SERVICE LINE. HONDA HAS BEEN UNRESPONSIVE TO THIS ISSUE. THERE ARE MANY PURCHASERS OF THESE NEW VEHICLES WHO HAVE HAD THE SAME EXPERIENCE. PLEASE NOTE COMMENTS ON THE CARGURUS.COM BLOG, TITLED 'HANDS FREE BACKGROUND NOISE.'

TAKATA RECALL. I HAD SAT THROUGH A RED LIGHT AT AN INTERSECTION AND THE LIGHT GAVE ME A GREEN ARROW. I WAS TRYING TO MAKE A LEFT TURN AND THE AT FAULT DRIVER RAN THE RED LIGHT AND HIT ME IN THE DRIVERS DOOR. MY HEAD HIT THE WINDOW AND THE AIRBAG DEPLOYED AS I WAS COMING OFF THE WINDOW. I WAS PINNED BETWEEN THE WINDOW AND THE AIRBAG. THE AIRBAG DID NOT DEFLATE UNTIL SOMEONE FOUND A POCKET KNIFE TO CUT IT SO I COULD SIT UP. RESULTING INJURIES WERE TO MY HEAD, NECK, AND RIBS.

ON TWO DIFFERENT OCCASIONS WHILE DRIVING ON THE FREEWAY, WITH NO VEHICLES IN THE VICINITY, MY CAR ABRUPTLY APPLIED THE BRAKE SYSTEM. I DIDN'T THINK TO MAKE NOTE OF THE SPEED OR DATE WHEN IT HAPPENED THE FIRST TIME, BUT I DID MAKE NOTE OF THE SECOND OCCURRENCE. DURING BOTH OCCURRENCES, ECON MODE WAS TURNED OFF. SPEED WAS 58 MPH AS I HAD MERGED OVER TO THE RIGHT TO AN EXIT LANE. I DID CHECK ONLINE FOR ANY RECALLS FOR MY VIN AND/OR THE MAKE AND MODEL OF MY VEHICLE. NO RECALLS WERE ON RECORD. I ALSO CHECKED DIFFERENT FORUMS AND FOUND A COUPLE COMPLAINTS WITHIN THE LAST MONTH. I JUST PURCHASED THIS VEHICLE FROM THE HONDA DEALERSHIP 3 MONTHS AGO.

I LIVE IN A TEMPERATE CLIMATE AND USE THIS VEHICLE PREDOMINANTLY FOR SHORT, SIDE STREET TRIPS WHILE THE VEHICLE IS IN ECONOMY MODE (ECON BUTTON). WHEN USED SOLELY IN THIS MANOR FOR A PERIOD OF MONTHS, THE OIL AND EXHAUST HAVE A STRONG STENCH OF UNBURNED GASOLINE. THE FUMES INSIDE THE CABIN THAT BUILD UP IN BETWEEN VEHICLE USES CAN GET VERY STRONG. SO MUCH SO THAT ON NUMEROUS OCCASIONS AFTER GETTING INTO THE CAR I FELT DIZZY, DISORIENTED AND SICK TO MY STOMACH. A VEHICLE THAT CAN BUILD UP NOXIOUS FUMES INSIDE THE CABIN THAT MAKE YOU DISORIENTED AND SICK IS NOT SAFE OR HEALTHY. IF A DRIVER IS UNAWARE THAT THEIR STATE OF MIND HAS BEEN ALTERED BY THE FUMES (DUI?), IT COULD LEAD TO AN ACCIDENT OR WORSE. NOT ONLY SHOULD NHTSA OPEN AN SAFETY INVESTIGATION INTO THIS MATTER, BUT ENVIRONMENTAL IMPACT AND HEALTH STUDIES SHOULD BE CONDUCTED BY THE EPA TO ASCERTAIN WHAT OTHER HAZARDS ARE AT PLAY HERE. DATE OF INCIDENT AND MILEAGE LISTED IS ARBITRARY, AS THIS IS AN ONGOING SAFETY HAZARD.

THE DESIGN OF THE HEADLIGHTS INCORPORATES SEPARATE (FROM LENS) CHROME TRIM PIECES THAT ARE SPEAR-LIKE IN SHAPE. THE POINTED ENDS OF THE SPEARS DO NOT SIT FLUSH IN THE HEADLIGHT LENS AND ARE PROTRUDING. THIS CAUSES AN UNSAFE CONDITION EVERY TIME THE CAR IS WASHED & DRIED, AND WHEN USING A 'DUSTER' ON THE VEHICLE. WASH MITTS GET STUCK BEHIND THE SPEARS WHICH PULL THE SPEARS OUT MORE, INCREASING THE HAZARD TO ONE'S HAND. WHILE I HAVE NOT GOTTEN ANY ACTUAL LACERATIONS FROM THESE SPEARS TO DATE, ON MAY 13, 2018 MY HAND RECEIVED A 'WELT' FROM THE SPEAR. PICTURE ATTACHED FOR REFERENCE.

ON 08-10-2018 AFTER JUST GETTING ONTO THE FREEWAY ON THE WAY TO A MEETING, THE AUDIO/INFORMATION SCREEN (INFOTAINMENT SCREEN) WENT INTO MALFUNCTION. IT WAS TURNING ITSELF ON AND OFF, AND BEEPING. THERE WAS NO WAY TO TURN THE SCREEN OFF AND NO WAY TO SILENCE THE BEEPING. THE MALFUNCTION CONTINUED NON-STOP UNTIL THE VEHICLE WAS TURNED OFF. THIS CAUSED AN EXTREME STATE OF DISTRACTED-DRIVER WHILE ON THE FREEWAY WITH MANY OTHER AUTOMOBILES AROUND.

WITH MY SMARTPHONE CONNECTED TO THE AUDIO/INFORMATION SCREEN (INFOTAINMENT PANEL) VIA USB PORT IN THE CENTER CONSOLE FOR THE USE OF IOS MAPS FOR NAVIGATION, I RECEIVED AN INCOMING PHONE CALL. THE VOLUME OF THE RING THROUGH THE VEHICLE SPEAKERS WAS SO LOUD THAT MY BODY INSTINCTIVELY AND INVOLUNTARILY REMOVED MY HANDS FROM THE STEERING WHEEL TO PROTECT MY EARS BY COVERING THEM. AT THAT POINT, I HAD COMPLETELY LOST CONTROL OF THE MOVING VEHICLE! IT CREATED AN EXTREMELY DANGEROUS SITUATION. AFTER RESEARCHING THE PROBLEM LATER, I FOUND THAT THE VOLUME OF INCOMING CALLS IS A FUNCTION OF THE VEHICLE; NOT THE SMART PHONE WHEN USED IN THIS FASHION. THE VOLUME MUST BE ADJUSTED BY USE OF THE INFOTAINMENT PANEL VOLUME KNOB (OR MAYBE STEERING WHEEL VOLUME ADJUST?) WHILE THE CALL IS INCOMING. TO HAVE THE DEFAULT INCOMING CALL SETTING AT A VOLUME LEVEL THAT WOULD CAUSE A DRIVER'S HANDS TO INVOLUNTARILY COVER THEIR EARS WHILE IN MOTION SEEMS TO BE RECKLESS ENDANGERMENT. I WAS NOT ADVISED VERBALLY OR IN WRITING THAT THIS VOLUME WOULD NEED TO BE ADJUSTED OR THAT IT COULD CAUSE A HAZARDOUS CONDITION. MY HEARING HAS NEVER SEEMED OVERLY SENSITIVE TO LOUD NOISE.

PLEASE SEE THE ATTACHED PDF FOR DESCRIPTION OF HONDA SENSING SYSTEM MALFUNCTIONS. THE PROBLEMS TYPICALLY HAPPEN WHEN THE VEHICLE IS IN MOTION. HOWEVER, SENSING SYSTEM MALFUNCTIONS HAVE OCCURRED WHEN THE VEHICLE IS PARKED WITH THE ENGINE OFF/ACCESSORY MODE ON. THE DATE OF INCIDENT LISTED IS THE DATE VEHICLE WAS PURCHASED, AS THIS IS AN ONGOING ISSUE THAT STARTED ON DAY OF PURCHASE.

THE FRONT WINDSHIELD TRIM PIECES ON THE EXTERIOR OF THE VEHICLE ARE DESIGNED SUCH THAT THERE IS A TROUGH OR CHANNEL THAT RUNS UP THE HEIGHT OF THE WINDSHIELD ON BOTH SIDES. THE DEPTH OF THE CHANNEL VARIES; BEING DEEPER AT THE BOTTOM OF THE WINDSHIELD AND TAPERING DOWN TO LESS DEEP AT THE TOP OF THE WINDSHIELD. WHEN DRIVING IN THE RAIN WITH THE WINDSHIELD WIPERS ON, WATER IS DEPOSITED INTO THE DRIVER'S SIDE CHANNEL BY THE WIPER WHEN THE WIPER COMPLETES ITS UPWARD STROKE. THERE IS NO WHERE FOR THE WATER TO GO. AS THE WIPER BEGINS ITS DOWNWARD STROKE, THE POOLED WATER IS PULLED OUT FROM THE CHANNEL AND TRAVELS HORIZONTALLY ACROSS THE WINDSHIELD. THE RESULT IS THAT 2-3 INCHES OF THE LEFT SIDE OF THE WINDSHIELD ON THE DRIVERS SIDE BECOMES UNUSABLE WHEN DRIVING IN THE RAIN. THIS ACTUALLY MAKES QUITE A BIT OF DIFFERENCE IN VISIBILITY ON RAINY DAYS AND SEEMS UNNECESSARY AND UNSAFE. I ATTACHED A PICTURE BECAUSE THIS WAS HARD TO DESCRIBE. THE PICTURE SHOWS A STANDARD MECHANICAL PENCIL STUFFED INTO THE CHANNEL. I ANGLED THE PENCIL SLIGHTLY FOR THE PICTURE SO THAT IT IS VISIBLE, AS THE ENTIRE PENCIL FITS INTO THE CHANNEL.

THE MECHANICAL DESIGN OF THE TURN SIGNAL LEVER (JOYSTICK, AS I CALL IT) IS SUCH THAT IT REQUIRES TOO LITTLE PRESSURE IN ORDER TO BE PUSHED FORWARD WHICH ACTIVATES THE HIGH BEAM HEADLIGHTS. IN SIMPLE TERMS, USING THE TURN SIGNALS TURNS ON THE HIGH BEAMS ACCIDENTALLY ON THIS VEHICLE. THIS CAUSES A COUPLE SAFETY ISSUES. FIRSTLY, OTHER DRIVERS AND ONCOMING TRAFFIC COULD BE UNNECESSARILY BLINDED BY HIGH BEAMS IF I HAVE NOT NOTICED THAT MY HIGH BEAMS HAVE BEEN ACCIDENTALLY TURNED ON. SECONDLY, IT CREATES A SITUATION WHERE I (DRIVER) HAVE TO SPEND MORE TIME LOOKING AT THE INSTRUMENT PANEL THAN IS NECESSARY. WHILE DRIVING AT NIGHT, I EITHER HAVE TO ADDITIONALLY GLANCE AT THE INSTRUMENT PANEL OR TAKE A LONGER GLANCE WHILE CHECKING MY SPEED IN ORDER TO KNOW IF THE HIGH BEAMS HAVE BEEN ACTIVATED ACCIDENTALLY. TURN SIGNAL JOYSTICKS HAVE BEEN AROUND LONGER THAN I HAVE, AND WE ALL KNOW HOW TO USE THEM. THEY ARE SIMPLE, BASIC SAFETY FEATURES AND THERE SEEMS NO REASON WHY A MANUFACTURER SHOULD BOTCH THESE AT THIS POINT. DATE OF INCIDENT LISTED DATE THAT I TOOK POSSESSION OF THE VEHICLE, AS THIS IS ONGOING ISSUE.

I WAS PULLING INTO A PARKING SPACE,APPROXIMATELY 5 MPH, APPLYING THE BRAKES TO STOP WHEN THE VEHICLE SUDDENLY ACCELERATED AND WAS ONLY STOPPED WHEN IT HIT A CONCRETE BARRIER.

NOISE HEARD AS CAR ACCELERATES AND DECELERATES. CHATTERING AND WHINING SOUND COMING FROM TRANSMISSION AS IT MOVES THROUGH VARIABLE GEARS. NOT RELATED TO ENGINE OR BRAKING. DEALER GETS NO CODES FROM CAR AND TESTING WAS NEGATIVE EVEN AS THEY DROVE CAR AND TOOK DATA IN REAL TIME.

JUST BOUGHT A NEW 2018 CRV EXL I'VE HAD IT LESS THAN 2 WEEKS AND PUT 600 MILES ON IT, THERE WAS A SMELL OF GAS IN THE CABIN WHEN MY WIFE AND CHILD WERE DRIVING IN TOWN. WHEN THEY GOT HOME I REALIZED IT WAS FROM GAS GETTING INTO THE OIL. WHEN THE OIL DIPSTICK WAS CHECKED A STRONG SMELL OF GAS WAS NOTICEABLE AND THE OIL LEVEL READ HIGH ON THE DIPSTICK. TOOK IT TO HONDA THE NEXT BUSINESS DAY AND THEY CONFIRMED WHAT WAS HAPPENING. HONDA DEALER CONTACTED HONDA TECH SUPPORT FOR ASSISTANCE WITH THE ISSUE, 5 DAYS LATER DEALER CALLED AND SAID CAR WAS READY FOR PICK UP. ONCE THERE DEALER SAID THERE IS NO CURRENT FIX FOR THE CAR AND HONDA WAS WORKING ON A TSB TO FIX THE ISSUE. THEY DID CHANGE THE OIL, BUT AFTER DRIVING IT FOR A FEW DAYS I ALREADY SMELL GAS IN THE OIL AGAIN. THIS IS NOT ACCEPTABLE. THE DEALERS HANDS ARE TIED WITH NO FIX AVAILABLE, I CALLED HONDA CUSTOMER CARE AND OPENED A CASE WITH THEM. CASE MANAGER HAS YET TO CONTACT ME WITH ANY NEWS. I FEEL THIS IS A MAJOR SAFETY HAZARD NOT ONLY FROM SMELLING GAS IN THE CABIN, BUT ALSO FROM GAS IN THE OIL AND POTENTIAL FIRE HAZARD IF THE GAS OIL LEVEL BECOMES TO DILUTED.

WHILE DRIVING THE VEHICLE, THE "COLLISION MITIGATION BRAKING SYSTEM" ACTIVATED FOR NO APPARENT REASON. HONDA OWNERS MANUAL STATES THIS HAS 3 STAGES OF WARNINGS. THIS PARTICULAR INCIDENT WAS DEFINITELY A STAGE 3 WARNING. I WAS DRIVING AT APPROX. 40-45 MPH ON A STRAIGHT STRETCH OF ROAD WITH THE CLOSETS VEHICLE IN FRONT OF ME PROBABLY A 1/4 MILE AHEAD. THE CAR ALL OF SUDDEN BRAKED VERY HARD FOR NO REASON TO THE POINT IT ACTUALLY THREW ME FORWARD IN THE SEAT, ALMOST CAME TO A COMPLETE STOP, AND HAD A CAR BEHIND ME BEEN CLOSER, THEY LIKELY WOULD HAVE REAR ENDED ME. THIS IS THE SECOND SUCH INCIDENT I'VE HAD WITH THE VEHICLE AND FEEL IT CAUSES A VERY UNSAFE CONDITION.