Owners filed 1 complaints about this vehicle with federal regulators, most often about the structure › frame and members. It has been recalled 2 times.
Defect. Heartland Recreational Vehicles, LLC (Heartland) is recalling certain trailers of various models and model years. Click on "All Products Associated With This Recall" for a complete list. The tire certification labels applied to the vehicles may contain inaccurate tire sizing and/or inflation information. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Certification."
Risk. An owner or operator could rely on the inaccurate information in inflating the tires which could cause under or over inflation which, in turn, could lead to a tire failure or crash.
Remedy. Heartland will notify owners, and dealers will send a replacement label with the correct information, free of charge. The recall began on September 29, 2015. Owners may contact Heartland customer service at 1-574-266-3988.
Equipment13V181000
Filed May 7, 2013890 vehiclesHeartland Recreational Vehicles, Llc
Defect. Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.
Risk. If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.
Remedy. Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.
What owners reported
Newest filings
Structure › Frame and Members
Filed Jul 18, 2014RI
TL* THE CONTACT OWNS A 2013 HEARTLAND PROWLER THAT WAS BEING TOWED ON A 2004 GMC YUKON. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE AND TRAILER BEGAN TO SWAY DUE TO AN UNSTABLE FRAME. THE CONTACT STATED THAT THE TRAILER WAS ABNORMALLY SITTING ON THE RIGHT OF THE VEHICLE FRAME AND THE TIRE VERSUS BEING CENTERED ON THE FRAME. THE VEHICLE AND TRAILER WERE TOWED TO THE DEALER BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE TRAILER WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 30, 2015. Source: NHTSA Office of Defects Investigation.