2001 Gulf Stream Travel Trailer

Defect. ON CERTAIN TRAVEL TRAILERS AND FIFTH WHEELS EQUIPPED WITH SAMSUNG MICROWAVE OVENS, THESE UNITS WERE PRODUCED WITH A DEFECTIVE PANEL. AN ELECTRICAL SHORT CAN OCCUR BETWEEN CIRCUIT PATTERNS ON THE MEMBRANE PANEL, ESPECIALLY OVERLAPPED BY A "JUMPER" OR JUMP WIRE. THIS MAY CAUSE THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS.

Risk. AN ELECTRICAL SHORT CAN OCCUR CAUSING THE OVEN TO ACTIVATE WITHOUT PRESSING ANY KEY PADS. THIS COULD RESULT IN EXCESSIVE HEAT, SMOKE, OR POSSIBLY A FIRE.

Remedy. SAMSUNG WILL NOTIFY CUSTOMERS AND REPAIR THE PANEL FREE OF CHARGE. IN THE MEANTIME, CONSUMERS SHOULD UNPLUG THEIR MICROWAVE, IF POSSIBLE. IF THE CONSUMER IS UNABLE TO UNPLUG THE MICROWAVE, THEY SHOULD LEAVE THE DOOR AJAR UNTIL THE PANEL IS REPLACED. CONSUMERS SHOULD NEVER USE THE MICROWAVE OVEN FOR STORAGE OR LEAVE ANY TOWELS, PAPER, CLOTH OR OTHER PRODUCTS IN THE MICROWAVE AFTER USE. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SAMSUNG AT 800-932-3837 OR GULF STREAM AT 574-773-7761.

I RECEIVED A RECALL LETTER FROM SAMSUNG FOR A MODEL MR5491 MICROWAVE. THIS UNIT IS PERMENANTLY INSTALLED IN MY TRAVEL TRAILER, YET SAMSUNG INSISTS THAT A MUST REMOVE THE UNIT AND TAKE THE UNIT IN FOR SERVICE. I MUST TAKE OFF WORK TO DO THIS, AS THE CENTER IS ONLY OPEN M-F IF IT IS AN INSTALLED UNIT, WHY DOES THE RECALL NOT INCLUDE SERVICE--AFTER ALL IT IS NOT MY PROBLEM THAT THE UNIT IS DEFECTIVE!!

THE CONSUMER RECEIVED A RECALL LETTER ON THE MICROWAVE SANSUNG MR5493G01 LAST OCTOBER. THE CONSUMER CALLED 1-866-461-2289, AND STATED THAT THEY WILL SEND THE PART AND A TECHNICIAN TO INSTALL THE PART. HOWEVER, NEITHER THE PART NOR THE TECHNICIAN SHOWED UP. CONSUMER CALLED BACK ON SIX DIFFERENT TIMES, AND STILL NO PART OR TECHNICIAN APPEARED. *AK