Page 2 of 2 · complaints 51–95 of 95

2002 GMC Yukon XL complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2002 record →

Steering
Filed Nov 29, 200517,000 milesLA

2002 YUKON. STEERING PART ISSUE. REPLACED TWICE IN TWO YEARS, LUBRICATED PRIOR TO THAT. BEEN IN SHOP FOR SAME THING 4 TIMES OR MORE FOR SAME ISSUE. WHEN MANUFACTURER CONTACTED ABOUT THIS AFTER THE FOURTH TIME IN THE SHOP FOR SAME ISSUE....STATED "IF STAYS FIXED FOR A YEAR, SERVICE DEPARTMENT DOING THEIR JOB AND NOT GM'S PROBLEM....NO PERMANENT RESOLUTION" MANUFACTURER REQ# 1-375628602. IF THIS PERSISTS, COULD CAUSE MAJOR ACCIDENT/INJURIES. *JB

Power Train › Manual Transmission
Filed Oct 11, 200564,000 milesMN

GMC 2002, YUKON: THE REACTION SUNSHELL BROKEN INSIDE OF TRANSMISSION. ONLY 64,000 MILES. 1) NO EVENT LEADING TO FAILURE: CALLED GMC PETERSON IN GURNEE ILLINOIS, GMC KNOWS OF THIS PROBLEM AND IN FACT CHANGED THE DESIGN OF THE SUNSHELL YET WILL NOT RECOVER MY COST. I NOW LIVE IN MINNESOTA AND GMC HERE IS DOING THE TRANSMISSION FIX. 2) FAILURE AND CONSEQUENCES: COULD BE EXTREMELY SERIOUS IF DRIVING ON A BUSY HIGHWAY. LOSS OF POWER AND ACCELERATION COULD CAUSE AN ACCIDENT. 3) CORRECT FAILURE: GMC IS DOING NOTHING TO CORRECT THIS FAILURE THAT I KNOW OF. CUSTOMERS ARE BEING TOLD THAT THIS IS A RARE OCCURRENCE. HOWEVER, AFTER TALKING WITH GURNEE PETERSON GMC ILLINOIS AND VALLEY GMC FROM WACONIA MINNESOTA, THIS REPAIR IS NOT UNCOMMON AND IS OCCURRING EVERY COUPLE OF MONTHS. I FEEL THIS WARRANTS A CORRECTIVE ACTION. *NM

Parking Brake
Filed Oct 5, 200548,796 milesNJ

PARKING BRAKE FAILURE. PARKING BRAKE NO LONGER HOLDS VEHICLE IN PLACE. DEALER CLAIMS LININGS WORE PREMATURELY. PARTS WERE NOT IN STOCK, SO WAITING FOR REPAIR. VERY SIMILAR TO PARKING BRAKE RECALL ON 2001 GMC SIERRA PICKUP RECALL #05V161000. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Oct 4, 200553,200 milesUT

ABS PROBLEM ON A 2002 GMC YUKON XL. LOW SPEED ABS COMING ON EVERY TIME BRAKE PEDAL IS USED UNDER 15 MPH. GMC RECALLED PROBLEM BUT ONLY IN EASTERN STATES, I LIVE IN UTAH WHICH IS NOT COVERED IN RECALL. *NM

Service Brakes, Hydraulic
Filed Sep 26, 2005MI

THE BRAKES ON MY CAR ARE NOT WORKING PROPERLY. IT IS HAPPENING MORE AND MORE EVERY DAY. I ALMOST RAN INTO MY GARAGE. WHEN I AM PULLING UP. ABOUT TO MAKE A STOP. THE BRAKES GO OUT. *JB

Visibility › Rearview Mirrors/Devices › Exterior
Filed Sep 23, 200575,000 milesCA

BOTH HEATED REARVIEW MIRRORS CRACK SIDE NEXT TO CAR AT HEATING ELEMENT AND THEN THE CRACK MOVES ACROSS THE MIRROR. *NM

Service Brakes, Hydraulic
Filed Aug 16, 2005CA

HAVE HAD PROBLEMS WITH BRAKES. THEY DO NOT STOP PROPERLY, YOU NEVER KNOW WHEN THEY ARE GOING TO WORK OR NOT. MY WIFE HAS ON DIFFERENT OCCASIONS ON THE FREEWAY APPLIED THE BRAKES QUICKLY AND THE PEDAL WENT DOWN TO THE FLOOR, THANK GOD THERE WAS AN EMERGENCY LANE WHERE SHE SWERVED OUT TO. IT HAS ALSO HAPPENED TO ME. WE ARE TOLD THAT YOU DO NOT PUMP THE BRAKES ON AN ABS BRAKING SYSTEM, WELL MY WIFE CAME HOME AND TOLD ME BY PUMPING THE PEDAL THE BRAKES SEEM TO STOP A LITTLE BETTER. NOW WHAT DO YOU THINK THAT IS TELLING YOU??? I HAVE BEEN IN THE AUTOMOTIVE BUSINESS FOR OVER 40 YEARS, AND HAVE NEVER HAD A PROBLEM LIKE THIS. THEY HAVE YET TO FIX THE PROBLEM BECAUSE THEY SAY THERE IS NOTHING WRONG, AND SINCE THE VEHICLE DID NOT COME IN ON A HOOK AND OR WAS NOT IN A ACCIDENT THEY WOULD NOT DO ANYTHING. WE HAVE BEEN COMPLAINING ABOUT THE BRAKES SINCE WE PURCHASED THE VEHICLE. AT THIS POINT I WILL NEVER PURCHASE ANOTHER GMC AGAIN, AND I AM LETTING EVERYONE KNOW THIS. HOPE YOU CAN HELP OR HAVE SOME SUGGESTIONS. THANK YOU FOR YOUR TIME IN THIS MATTER. MANNY. *NM

Power Train › Automatic Transmission
Filed Aug 1, 200546,000 milesMI

DURING ACCELERATION, TRANSMISSION LURCH AND SLIP OCCURRED CAUSING ENGINE TO OVER-REV RESULTING IN THE LOSS OF THIRD GEAR, FORTH GEAR, AND REVERSE. CAUSE WAS A MECHANICAL FAILURE INSIDE TRANSMISSION @ ONLY 46K MILES. TRANSMISSION RE-BUILD WAS NECESSARY. *NM

Parking Brake
Filed Jul 11, 2005TX

I HAVE A 2002 GMC YUKON. IT HAS 70,000 MILES ON IT. I RECENTLY TRIED TO GET IT INSPECTED. IT FAILED BECAUSE OF THE PARKING BRAKE. I WAS TOLD THAT THERE HAVE BEEN SEVERAL GM PRODUCTS THAT HAVE THIS SAME PROBLEM. I TOOK MY VEHICLE BACK TO THE DEALER. THE TOLD ME THAT THERE HAS BEEN SEVERAL PROBLEMS WITH THE PARKING BRAKE AND IT HAS BEEN RE-DESIGNED. THEY ALSO SAID THAT IT WAS NOT RE-CALLED BEAUSE IT IS NOT A SAFETY ISUE.(ALTHOUGH I COULD NOT GET A SAFETY INSPECTION BECAUSE OF IT). I AGREED WITH THE DEALER TO PAY 50% OF THE COST TO FIX IT. WHEN THE VEHICLE WAS REPAIRED I NOTICED ON THE RECEIPT, AND THE CASHIER ACKNOWLEDED IT, THAT IT WAS COVERED UNDER WARRANTY. THE NEXT DAY THE DEALER CALLED WANTING TO COLLECT $150.00 FOR THE REPAIRS. I FEEL THIS SHOULD BE A RECALL. I WOULD LIKE FOR SOMEONE TO LOOK INTO THIS MATTER AND E-MAIL ME THE RESULTS.

Steering › Gear Box › Shaft Sector
Filed Jun 20, 200562,000 milesGA

DT: THE STEERING IS HAVING A KNOCKING SOUND WHEN TURNING, AND IT IS DIFFICULT TO EVEN TURN THE STEERING WHEEL. THIS HAS BEEN A PROBLEM FOR 6 MONTHS. OWNER TOOK CAR TO THE DEALERSHIP, AND WAS INFORMED A TECHNICAL BULLETIN #000235003G STATED THAT STEERING SHAFT NEEDED TO BE REPLACED. HOWEVER, OWNER'S VEHICLE WAS NOT INCLUDED IN THE REPAIR FROM GM. THIS HAS BEEN SUCH A BROAD PROBLEM THAT THERE WAS A WAITING LIST TO GET THE PART. CONSUMER THOUGHT THAT THERE SHOULD BE A RECALL. THE CAR COULD NOT BE DRIVEN , AND THE CAR HAS BEEN PARKED DUE TO THE FEAR OF SAFETY ISSUES FOR THE OWNER AND HER CHILDREN. THE OWNER TALKED TO GM, AND THEY SAID THAT THERE WAS NO HELP FOR CONSUMER, AND SHE DID NOT QUALIFY FOR ASSISTANCE UNLESS THERE WAS A RECALL. OWNER TOOK CAR TO HER MECHANIC FOR A TEMPORARY FIX. GENERAL MOTORS ISSUED TEMPORARY FIX KIT SO CONSUMERS COULD CONTINUE TO DRIVE THE VEHICLE UNTIL THEY COULD GET THE PARTS MANUFACTURED TO FIX THE PROBLEM BECAUSE THERE WAS A WAITING LIST.*AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jun 6, 200542 milesTX

SEVERAL INSTANCES OF VEHICAL STALLING, NOT STARTING OR RUNNIONG PROPERLY DUE TO FUEL PUMP

Electrical System
Filed Jun 1, 200515,481 milesFL

DT: THE CONSUMER BELIEVES THAT THERE ARE ELECTRICAL PROBLEMS WITH THE GMC. THE WATER PUMP WAS OUT, THE RADIO HAS QUIT WORKING 5 TIMES, AND HAS BEEN REPLACED 4 TIMES, THE WINDOWS ON THE PASSENGER QUIT, AND THE REGULATOR WAS REPLACED 4 TIMES. THIS HAS HAPPENED AT 35,000 MILES. *AK

Power Train › Transfer Case (4-wheel Drive)
Filed May 16, 200568,750 milesSC

(1) NONE (2) PULLED OUT ON HWY AT NORMAL SPEED, LOUD WINING, AND LOUD POP.TRANSMISSION FAILED, LEFT WITH ONLY 2ND AND 3RD GEAR.(3) CALLED TRANSMISSION SHOP AND THEY DESCRIBED IN DETAIL THE FLAW THAT CAUSED FAILURE. THEY INFORMED ME THAT THIS WAS QUITE COMMON IN THIS MODEL. I FEEL THAT THIS SHOULD BE REPORTED AS A RECALL, TO CORRECT THIS DEFECT.

Tires › Temporary/Emergency Spare TireCrash
Filed Apr 17, 200565,000 milesMO

SPARE TIRE CARRIER WINCH CABLE FAILED ON 2002 GMC YUKON XL AT HIGHWAY SPEED. THE SPARE TIRE COLLIDED WITH THE AUTO FOLLOWING ME CAUSING EXTENSIVE DAMAGE.*AK

Power Train › Transfer Case (4-wheel Drive)
Filed Apr 6, 200564,209 milesCA

ON 11/23/04 LEFT FOR VACATION NOTICED THAT FLUID WAS LEAKING ABOUT TWO HOURS INTO OUR TRIP. STOPPED AT DEALERSHIP IN BARSTOW, WHERE WE WERE TOLD TRANSFER CASE WAS HEATING UP AND EXPANDING AND THAT IT HAD TINY CRACKS THAT THE FLUID WAS LEAKING OUT OF. NEEDED A NEW TRANSFER CASE ORDERED ON 11/24 AND AUTHORIZED OVERNIGHT SHIPPING. CALLED FROM 11/29 TO 12/3 WHEN I WAS FINALY TOLD THAT PART WAS ON NATIONWIDE BACKORDER AND WOULD NOT BE SHIPPED. MY CAR WAS NOT READY UNTIL 12/15. I HAVE CONCERNS THAT THIS IS A WIDE SPREAD PROBLEM SINCE THE PART WAS ON BACKORDER AND THAT GMC WILL NOT REIMBURSE PARTS AND LABOR OR RENTAL CAR FEES. I WAS ALSO VERY DISAPPOINTED IN THE CUSTOMER SERVICE DEPARTMENT. CONTACTED THEM AND WAS TOLD WHAT INFO. TO SEND. SENT IT DID NOT HEAR FROM FOR APPROXIMATELY THREE WEEKS THEN WAS TOLD THAT THEY DID NOT RECEIVE ALL INFO. LEFT AT LEAST 15 MESSAGES AND NEVER RECEIVED PHONE CALL BACK CALLED AND ASKED TO SPEAK TO SUPERVISOR AND FIRST WAS TOLD NO THEN FINALLY FOUND A REPRESENTATIVE THAT GAVE ME SUPERVISOR. I RESENT PAPERWORK THAT WAS SUPOSSEDLY MISSING AND WAS TOLD ABOUT A WEEK AND A HALF LATER THAT THEY WOULD GIVE ME CREDIT TOWARD A NEW PURCHASE OR OIL CHANGES FOR THE EQUIVELANT OF 1 YEAR. *AK

Suspension › Front › Wheel Bearing
Filed Mar 21, 200527,000 milesAL

WE ARE NOW REPLACING THE BUSHING IN THE STEERING COLUMN FOR THE SECOND TIME WITH LESS THAN 42,000 MILES. THIS COMPONENT WAS REPLACED ORIGINALLY AT 28,000 MILES AND HAS FAILED AGAIN. WITH THIS FAILURE HAS CAUSED LEFT WHEEL BEARING TO GO OUT. AT 58,000 MILE THE RIGHT WHEEL BEARING IS NOW IN NEED OF REPAIR, SHOULD HAVE GOTTEN THE EXTENDED WARRANTY, NONE OF THIS IS COVERED AFTER 36,000 MILES. ALSO, THE REAR AIR WILL EITHER BLOW COLD UNTIL THE THERMASTAT IS CHANGE TO THE RED SETTING COMPLETELY. WHEN TAKEN IN WITH THE INITIAL FAILURE OF THE STEERING COLUMN, I WAS TOLD THAT THE SETTING WORKED FINE BUT WOULD BE NOTED INCASE OF LATER FAILURE SO IT MIGHT BE COVERED UNDER WARRANTY.*AK

Steering › Electric Power Assist System
Filed Mar 15, 200565,000 milesNY

WHILE BACKING OUT OF THE DRIVEWAY POWER STEERING FAILED. DRIVER WAS UNABLE TO TURN THE STEERING WHEEL LEFT/RIGHT WITHOUT EXCESSIVE FORCE. OWNER CONTACTED THE DEALER AND THE MANUFACTURER, AND WAS INFORMED THAT THE VEHICLE WAS 5,000 MILES PASSED THE WARRANTY. HOWEVER, THE DRIVER WAS GIVEN AN OWNER'S LOYALTY CERTIFICATE, WHICH COULD BE USED FOR FUTURE PURCHASES. *AK

Steering
Filed Mar 7, 200516,471 milesMA

PROMBLEMS STARTED AT 16,471 STEERING STARTED RATTLING,AND FELT LOOSE,DEALER LOOKED AT & LUBRICATED INTERMEDIATE SHAFT ALONG WITH DOWNSHIFTING ON ITS OWN ?? 12/05/02. *AK AT 20226 02/20/03 STILL HAVING PROMBLEMS WITH TRANSMISSON CLUNKING BETWEEN SHIFTING POINTS R/R AND GREASED SPLINES AT TRANSMISSION,ALONG WITH HARMONIC NOISE COMMING FROM RUNNING BOARDS,TIGHTEN UP RUNNING BOARDS,TRANSMISSINON WAS ALSO SLIPPING & THEY RESET TRANSMISSION ADAPTIVES, 09/04/03 STILL HAVING PROMBLEMS WITH TRANSMISSION CLUNKING AT SHIFT POINTS THEY RESET SHIFT ADAPTIVES & RELEARN SHIFT POINTS STILL SAME PROMBLEMS WHEN I LEFT DEALER. 06/16/04 36987 LAST WARRANTY WORK...SAME COMPLAINT AS ALWAYS ABOUT STERRING NOISE AND TRANSMISSION,INSPECTED AND REPLACED INTERMEDIATE STEERING SHAFT,DRIVERS WINDOW STOPPED WORKING THEY REPLACED WINDOW REGULATOR,FLUIDS LEAKING THEY REPLACED LEAKING TRANS GASKET. NOW OUT OF WARRANTY,AT 49,000 JUST REPLACED WINDOW REGULATOR AGAIN,STEERING STILL A PROMBLEM BUT NOW STEERING BOX IS SHOOTING FLUID OUT TOP SEAL ON BOX,NEED TO REPLACE STEERING BOX AT MY COST.STILL VERY WORRIED ABOUT STEERING ..I AM SO DISAPPOINTED WITH MY YUKON,I WILL NEVER BUT ANOTHER CMC PRODUCT AGAIN,NO ONE SEEMS TO CARE BUT FOR $43,000 YOU WOULD THINK THEY WOULD.WE USE ALL CHEVY TRUCKS IN OUR FLEET IN MY BUSSINESS WE ARE CONSIDERING GOING FOREIGN,NOT VERY PROUD OF OUR AMERICAN TRUCKS.

Steering › Gear Box › Shaft Sector
Filed Feb 8, 200589,000 milesMO

OWNER COMPLAINED ABOUT A STEERING SHAFT PROBLEM. THE POWER STEERING BECAME VERY DIFFICULT WHEN DRIVING. OWNER TOOK THE VEHICLE TO A SERVICE SHOP PRIOR TO RECEIVING A RECALL NOTICE FOR THIS DEFECT. *AK

Power Train › Transfer Case (4-wheel Drive)
Filed Feb 3, 2005MI

WHILE DRIVING MY 2002 YUKON XL, THERE IS YELLOW LIGHT APPEARED ON THE I/P CLUSTER MESSAGE CENTER. "SERVICE 4WD" AND WHEN GENTLY APPLY/PRESSING ON THE BRAKE PEDAL, THE IS SOME KIND OF LOUD MECHANISM NOISE IN THE FRONT WHEEL DRIVER SIDE, AND PREVENT THE BRAKE PEDAL FROM COMING DOWN. THREE TIMES THAT I ALMOST REAR END OTHER VEHICLES. TOOK THE VEHICLE TO THE DEALERSHIP TO GET IT FIXED, THE COST WAS $2212.93 FOR FIXING BRAKE SYSTEM FAILURE INCLUDING ANTI BRAKE SYSTEM AND 4WHEEL DRIVE. DEALER RECOMMENDED TO A REPORT TO NHTSA.

Parking Brake
Filed Jan 25, 200550,000 milesTX

DURING 2004 STATE VEHICLE EMISSIONS AND SAFETY INSPECTION IT WAS DETERMINED THAT THE PARKING BRAKE DID NOT WORK. AS A RESULT VEHICLE FAILED INSPECTION AND WILL NOT PASS UNTIL ISSUE RESOLVED. WHEN PARKING BRAKE IS PRESSED, THE PEDAL EASILY REACHES THE FLOOR AND DOES NOT HOLD VEHICLE. GMC CUSTOMER ASSISTANCE NOTIFIED 01/25/05. NOT SURE ON RESOLUTION. DEALER WANTS TO REPLACE ENTIRE REAR BRAKE ASSEMBLY, QUOTE HIGH COST FOR WORK, NOT COVERED UNDER EXTENDED WARRANTY, DEALER BLAMING ON NORMAL WEAR AND TEAR. INSPECTION PLACE COMMENTED ON SIMILAR ISSUES WITH ALL OTHER GMC YUKON 2002 MODEL. *NM

Parking Brake
Filed Dec 22, 200448,500 milesTX

DURING 2004 STATE VEHICLE EMISSIONS AND SAFETY INSPECTION IT WAS DETERMINED THAT THE PARKING BRAKE DID NOT WORK. AS A RESULT VEHICLE FAILED INSPECTION AND WILL NOT PASS UNTIL ISSUE RESOLVED. GMC CUSTOMER ASSISTANCE NOTIFIED 12/21 AND DIAGNOSIS AND REPAIR TO BEGIN 12/22. WHEN PARKING BRAKE IS PRESSED, THE PEDAL EASILY REACHES THE FLOOR AND DOES NOT HOLD VEHICLE. *JB

Wheels › Hub
Filed Nov 11, 200449,900 milesGA

I AM THE ORIGINAL OWNER OF A 2002 YUKON XL TRUCK. I PURCHASED THE TRUCK TWO YEARS AGO FROM A GMC DEALER IN MACON GA. I NOTICED THE STEERING COLUMN FELT LOOSE AND MADE UNUSUAL NOISE WHEN GOING OVER BUMPS AND WHEN TURNING. I TOOK THE TRUCK INTO A LOCAL DEALER UNDER A WARRANTY CALL. THE SERVICE DEPARTMENT REPAIRED/ADJUSTED THE STEERING SYSTEM AND THE VEHICLE DROVE FINE FOR APPROXIMATELY 6 MONTHS. HOWEVER THE SAME NOISE CAME BACK AND THE TRUCKS ANTI LOCK BRAKE LIGHT AND TRACTION ASSISTANCE LIGHTS CAME ON. I TOOK THE TRUCK TO A REPAIR SHOP TO HAVE IT LOOKED. THE SHOPS OWNER DISCOVERED ONE OF THE FRONT HUB ASSEMBLIES HAD FAILED AND NEEDED TO BE REPLACED. THE OWNER TOLD ME THE HUBS BEARINGS HAD COMPLETELY FAILED AND THERE WAS A STRONG POSSIBILITY THE WHEEL COULD HAVE SEPARATED FROM THE VEHICLE. THIS TRUCK IS 2 YEARS OLD AND ONLY HAS 50,000 MILES ON IT. *JB

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Oct 20, 200454,792 milesNC

VEHICLE WOULD NOT START. FUEL PUMP WAS DEFECTIVE. HAD FUEL PUMP REPLACED.

Parking Brake
Filed Oct 18, 20043 milesMA

THE PARKING BRAKE DID NOT ENGAGE WHEN DEPRESSED ALL THE WAY TO THE FLOOR. THE OWNER HAS CONTACTED THE MANUFACTURER AND THE DEALERSHIP AND THEY STATED THERE WAS NOTHING WRONG. THE OWNER RECEIVED A SECOND OPINION AND WAS TOLD THAT THE POSITIONING OF THE PARKING BRAKE WAS DEFECTIVE. PROVIDE FURTHER DETAILS. *JB

Tires
Filed Apr 1, 200419,000 milesFL

UPON ROTATING THE TIRES MECHANIC DETERMINED THAT ALL 4 TIRES INNER TREAD WAS CUPPING. HOWEVER, MECHANIC COULD NOT IDENTIFY THE CAUSE OF THE TIRE CUPPING BECAUSE VEHICLE'S ALIGNMENT WAS UP TO SPECS, AND TIRE PRESSURE WAS WELL MAINTAINED.*AK *MR

Tires › Tread/Belt
Filed Feb 7, 200424,000 milesWY

TREAD SEPARATION ON FIRESTONE WILDERNESS TIRE. *AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Nov 19, 200330,000 milesAZ

FUEL TANK LEAKS WHEN FILLED BEYOND 2/3-3/4 FULL. GAS TANK LEAKED GAS ON GARAGE FLOOR DAMAGING COATED/SEALED FLOOR. FORTUNATELY LEAKAGE WAS DISCOVERED BEFORE IT WAS ABLE TO IGNITE. VEHICLE WAS TAKEN TO DEALER AND I WAS ADVISED THAT IN FACT THE PROBLEM WAS A FAULTY GAS TANK. I WAS ALSO ADVISED INITIALLY THAT A REPLACEMENT TANK WOULD NOT BE AVAILABLE UNTIL JANUARY, 2004. AS IT TURNS OUT, THEY OBVIOUSLY HAVE HAD A SIGNIFICANT NUMBER OF THESE COMPLAINTS AND I SUSPECT THAT THEY HAVE HAD TO REDESIGN AND PRODUCE A SAFER REPLACEMENT TANK. MY DEALER HAS REPLACED "SEVERAL" OF THESE TANKS. WHY WAS THERE NOT A NOTICE SENT OUT TO THE OWNERS OF THESE VEHICLES WHEN THEY ARE AWARE OF THE SIGNIFICANCE OF THE PROBLEM. ARE WE GOING TO HAVE TO WAIT UNTIL THE LEAKAGE OF FUEL IN OUR GARAGES IS IGNITED WITH A WATER HEATER COMING ON WHILE WE ARE SLEEPING? THIS PROBLEM MUST BE ADDRESSED IMMEDIATELY. I PURCHASED ANOTHER IDENTICAL YUKON XL WITH MY DAUGHTER FROM THIS SAME DEALER. THIS VEHICLE IS CURRENTLY OUT OF SERVICE AT THE DEALERS LOCATION WAITING FOR A REPLACEMENT GAS TANK. *LA

Tires › Tread/Belt
Filed Oct 28, 200326,000 milesFL

TIRES ON 2002 GMC YUKON XL FIRESTONE WILDERNESS P265R70-16 ARE CUPPING AND ARE WORN OUT. 26000 MILES. GMC DEALER SAYS IT IS TIRE DEFECT, FIRESTONE DEALER SAYS IT A DESIGN DEFECT IN VEHICLE. FIRESTONE DEALER SAYS THEY SEE NUMEROUS CASES OF PREMATURE TIRE WARE DUE TO DESIGN DEFECT IN VEHICLE FRONT SUSPENSION. NEED ASSISTANCE IN RESOLVING ISSUE OF DEFECT TIRE VS VEHICLE. *LA

Equipment
Filed Sep 23, 2003GA

I REALIZE THIS MAY NOT SEEM LIKE A SAFETY ISSUE; BUT BEAR WITH ME. WE HAVE A YUKON XL GMC 2002 MODEL. WE HAVE HAD THE CARPET REPLACED 3 TIMES!! THERE IS A DEFECT IN THE CARPET ON THIS MODEL. IT SHEDS, NOT A LITTLE HAND FULLS. IF YOU ROLL THE WINDOW DOWN "FUZZ" FROM THE CARPET IS FLYING EVERYWHERE. AFTER DISCUSSION WITH ANNE MARIE EXECUTIVE FOR GMC, I LEARNED THAT 2002, 2003, AND SOON TO BE 2004 CARPET IS LIKE THIS. THIS WILL CAUSE AN ACCIDENT COUNT ON IT. YOU ARE SO CAUGHT OFF GUARD AT THE FLYING CARPET. PLEASE JUST LOOK INTO THIS MATTER. I RECEIVED AN ANSWER OF THAT IS JUST THE WAY IT IS AND WE DON'T HAVE TO CHANGE IT.

Service Brakes, Hydraulic
Filed Sep 18, 2003376 milesAR

I HAVE A 2002 GMC YUKON XL. I BOUGHT THE VEHICLE BRAND NEW IN JUNE OF 2002. AT 376 MILES MY BRAKE SYSTEM LOCKED UP. I HAVE CONTINUED TO HAVE THIS PROBLEM EVER SINCE. AS YOUR DRIVING THE BRAKES APPLY AND YOU LOOSE CONTROL OF YOUR STEERING. THIS PROBLEM DOES NOT OCCUR ALL THE TIME, BUT DOES HAPPEN. THEY HAVE REPLACED MY MASTER CYLINDER, POWER BOOSTER, AND ALL 4 ROTORS. THIS PROBLEM IS STILL NOT FIXED AND BECAUSE THE DEALERSHIP CAN NOT GET IT TO DUPLICATE THE PROBLEM WHILE THEY ARE DRIVING IT, THEY SAY THERE IS NOTHING ELSE THEY CAN DO. I AM FILING THIS COMPLAINT BECAUSE I FEAR FOR MY SAFETY. THE LAST TIME IT HAPPENED ON 9/11/03 IT WAS TOWED TO THE NEAREST DEALERSHIP, THEY HAVE INFORMED ME THERE IS NOTHING THEY CAN DO. I HAVE LEFT THE VEHICLE THERE BECAUSE I FEAR DRIVING IT. LAST THING I HEARD WAS THEY WERE SHIPPING IT TO THE DEALERSHIP WHERE I BOUGHT IT BECAUSE IT WAS THERE PROBLEM. PLEASE IF YOU KNOW ANYTHING I CAN DO PLEASE LET ME KNOW. I WOULD LIKE TO ADD THAT THERE HAS BEEN EVIDENCE OF DEFECT BECAUSE THE ROTORS HAVE SHOWN DAMAGE DUE TO DEFECT. *JB

Tires › Tread/Belt
Filed Aug 14, 200324,000 milesGA

I BOUGHT A NEW 2002 YUKON XL WHICH CAME WITH FIRESTONE WILDERNESS LE TIRES INCLUDING THE SPARE. I HAVE ROTATED ALL TIRES PROPERLY AND ACCORDING TO THE MAINTENANCE SCHEDULE, EVERY THREE TO FIVE THOUSAND MILES. I HAVE HAD THE FRONT END ALIGNMENT CHECK OUT, WHICH WAS FOUND TO BE PERFECTLY IN ALIGNMENT. THE TIRES HAVE 24,000 MILES ON THEM. ALL FOUR OF MY TIRES ARE DEFECTIVE WITH HIGH/LOW SPOTS ON THE OUTSIDE AND INSIDE TREAD. THE THREE CENTER ROWS OF TREAD ARE WEARING PERFECTLY CORRECT AND EVEN. THE TIRE SHOP AND THE DEALERSHIP RECCOMMENDS REPLACING ALL THE TIRES BECAUSE THEY ARE A SAFETY HAZARD AND COULD POSSIBLY CAUSE ME TO HAVE AN ACCIDENT AT HIGHER HIGHWAY SPEEDS.*AK

Fuel System, Gasoline › Storage › Tank Assembly
Filed Aug 7, 2003NY

THE CONSUMER HAD DIFFICULTY FILLING THE GAS TANK. THE CONSUMER NOTICED THE TANK HAD TO BE FILLED SLOWLY. WHEN REACHING ABOUT 3/4 FULL, FUEL LEAKED OUT. CONSUMER CONTACTED GM THEY CLAIMED THERE WAS A BULLETIN OUT REGARDING THE PROBLEM AND THE DEALERSHIP NEVER FIXED THE VEHICLE. CONSUMER FELT GM SHOULD ISSUE A RECALL ON THE DEFECTIVE VEHICLE. *AK *CB *JB

Electrical System › Wiring › Fuses and Circuit Breakers
Filed Aug 2, 200323,000 milesAZ

ELECTRICAL FAILURE OF THE LOAD LEVELING DEVICE. FUSES CONSISTANTLY FAIL WHEN COMPRESSER ACTIVATES WHEN LOAD IS IN OR ON VEHICLE. THIS OCCURS WITH OR WITHOUT A TRAILER HOOKED UP. THIS HAS BEEN A PROBLE SINCE THE PURCHASE OF THE VEHICLE IN MID 2002. ATTEMPTED TO BE FIXED THREE TIMES IN THE LASE 30 DAYS. DEALER UNABLE TO ISOLATE THE PROBLEM. INDEPENDANT MECHANIC SAYS DUE TO ELECTRICAL PROBLEM HIGH PROBABLY OF FIRE OR BURN OUT OF WIRING.*AK

Power Train › Automatic Transmission
Filed Jul 28, 2003OH

SEVERAL OCCURRENCES WITH VEHICLE'S TRANSMISSION. NAR 07/28/2003*MR DEALER NOTIFIED. *CB

Tires › SidewallFire
Filed Jun 2, 200323,079 milesAZ

FIRESTONE TIRE EXPLODED WHILE DRIVING SPEED LIMIT TOO LAKE HAVASU, AZ, MAY 28, CAUSING ERRATIC CONTROL OF VEHICLE. APPEARS SIDEWALL DISLODGED FROM TIRE AND AND TREAD DISLODGED FROM BASE TIRE FRAMING. TIRE INFO: FIRESTONE WILDERNESS LE - P265/70R16 111S M/S; TUBELESS; OTHER NUMBER ON SIDE OF TIRE: DD726G G09R (E4) 027680 DOT 8 X 72 WL2 .DAMAGED AREA SHOWS A NUMBER ?4601? (? = DENOTES UNKNOWN NUMBERS IF ANYIN THESE PLACES) DAMAGE TO UNDERCARRAGE OF VEHICLE AS WELL TO THE WHEEL WELL.*AK

Steering
Filed May 22, 2003CA

THE SERVICE DEALER STATED THERE WAS A TOW OUT PROBLEM WITH THE VEHICLE. THE TIRES WORE OUT EVERY 5,000 MILES. PLEASE PROVIDE DETAILS. *JB

Tires
Filed May 20, 200326,665 milesCA

I WAS DRIVING ABOUT 70 MPH WHEN MY LEFT REAR TIRE BLEW OUT. TIRE HAD ABOUT 26,600 MILES AND WAS IN GOOD CONDITION UNTIL THIS TIME. TIRE HAD ABOUT 35 PSI. *NLM

Fuel System, Gasoline › Delivery › Fuel Pump
Filed May 20, 200366,000 milesTX

2000 GMC YUKON XL. FUEL LEAK IN MY GARAGE AFTER FILLING GAS TANK. LEAKED AT LEAST 6-8 GALLONS OF FUEL INTO GARAGE. SERVICE FACILITY DIAGNOSED PROBLEM TO BE FAULTY PLUNGER IN FUEL PUMP. VERY DANGEROUS, SINCE MY GARAGE CONTAINS GAS HOT WATER HEATER WITH PILOT. HAZARDOUS MATERIAL CLEANUP (REQUIRED BY FIRE DEPARTMENT) COST $1600. *NLM

Service Brakes, Hydraulic › Foundation Components › Master Cylinder
Filed Mar 21, 20039,895 milesCA

THE BRAKE LINE (A METAL ROD, NOT HOSE) BROKE OFF, ON AN ICE MOUNTAIN ROAD ON DECEMBER 23, 2002. THE CAR WAS BRAND NEW WITH 9800 MILES ON IT AND THERE MY THREE CHILDREN AGES 3, 3, AND 5 WERE IN THE CAR. WE WERE TOWED DOWN THE MOUNTAIN FOR 60 MILES. GENERAL MOTORS FIXED THE BRAKE LINE AND TOOK OVER TWO MONTHS TO GET BACK TO ME WITH A $55.00 REIMBURSEMENT FOR THE CAR RENTAL. THIS COULD HAVE BEEN CATASTROPHIC FOR MY FAMILY. THE CAR COULD NOT STOP AT ALL. *NLM

Unknown or Other
Filed Mar 19, 2003100 milesCA

MY 2002 GMC YUKON XL DOES NOT HAVE AN ALARM FOR *OPEN* DRIVER/PASSENGER DOOR (IT ONLY HAS A REAR "CARGO DOOR OPEN" INDICATOR). YOU CAN ACTUALLY DRIVE WITH THE DRIVER/PASSENGER SLIGHTLY AJAR (YOU HEAR WIND) OR OPENED, *WITHOUT* ANY NOTIFICATION OR ALARM. GMC CUSTOMER SERVICE (800 #) & FREMONT GMC POSITION THAT THIS IS BY DESIGN. I BELIEVE IT IS A SAFETY FLAW THAT REQUIRES GOVERNMENT INTERVENTION TO CORRECT. A SAFETY RECALL IS WARRANTED. *NLM

Power Train › Driveline › Differential Unit
Filed Feb 15, 20034,500 milesPA

FOUR WHEEL DRIVE MAKES GRINDING NOISE DURING TURNS. MANUFACTURER ADVISED ME THAT THIS IS NORMAL.

Tires
Filed Jan 13, 200310,571 milesMO

FIRESTONE TIRE WITH 10,571 MILES ON IT SHREDDED. P265/70R16 IIIS M/S INSTALLED ON 2002 GMC YUKON XL

Tires
Filed Dec 11, 2002CA

AFTER OWNING MY 2002 GMC YUKON XL, I NOTICED UNEVEN TIRED TREAD WEAR AT ABOUT THE 5000 MILE MARK. WHEN MY VEHICLE WAS TAKEN INTO THE CARRIAGE MOTORS COMPANY SERVICE DEPARTMENT FOR MY VEHICLE'S 7500 SERVICE, I MENTIONED MY CONCERN FOR MANNER IN WHICH MY TIRES WERE WEARING. BOTH THE FRONT AND BACK TIRES HAD THE SAME TIRE WEAR SINCE THEY HAD BEEN ROTATED AT 5000 MILES. THE TREAD WEARS UNEVENLY ON THE INSIDE OF BOTH THE FRONT TIRES, CAUSING EXCESSIVE TIRE NOISE FROM INSIDE THE CABIN AND MORE IMPORTANTLY, THE VEHICLE PULLS FROM SIDE TO SIDE. MOST NOTEABLY RIGHT AFTER THE TIRES ARE ROTATED. I HAVE SINCE COMPLAINED ON NUMEROUS OCCASSIONS TO CARRIAGE MOTORS AND EACH TIME WAS GIVEN THE RESPONSE THAT IT IS NORMAL TIRE WEAR FOR A GMC YUKON. SECOND OPINIONS WERE SOUGHT FROM DIFFERENT TIRE DEALERSHIPS IN THE TEMECULA AREA, WITH ALL STATING THAT IT IS NOT NORMAL. MY CONCERN IS FOR MY WIFE AND THREE CHILDREN, AS MY SPOUSE IS THE PRIMARY DRIVER OF THIS VEHICLE. THE VEHILCE HANDLES VERY POORLY ON THE FREEWAY AND MOST RECENTLY, HAVING RECEIVED SOME RAIN IN OUR LOCAL AREA, I WAS ALARMED AT HOW POORLY THE VEHILCLE HANDLED ON THE WET ROADS. A LOCAL TIRE COMPANY IN MY AREA STATED THAT MY TIRES ON NOT CONTACTING PROPERLY WITH THE ROAD, WHICH RESULTS IN POOR HANDLING. IN ADDITION, THE CARRIAGE MOTOR COMPANY STATED THE REASON FOR THE MANNER IN WHICH THE TIRES WEAR FOR "YUKONS" WAS THE DESIGN BY GMC IN AN ATTEMPT TO MAKE A SMOOTHER RIDE FOR THIS VEHICLE. I AM SEEKING THE NHTSA ASSISTANCE IN THIS MATTE

Visibility › Defroster/Defogger/Hvac System
Filed Nov 27, 2002CA

FRONT HEATER ONLY OPERATES AT FULL TEMPERATURE SETTING 82 DEGREES. OTHERWISE, THE HEATER IS BLOWING COLD AIR, ABOUT THE OUTSIDE AIR TEMPERATURE. THE ONLY WAY TO REGULATE INSIDE TEMPERATURE IS TO SET AT 82 DEGREES, THEN TURN SYSTEM OFF UNTIL THE CABIN IS COLD, THEN TURN HEATER BACK ON, ETC. THIS NEEDS TO BE DONE EVERY FEW MINUTES, CAUSING CONSTANT DRIVER DISTRACTION. DEALER IS ADVISING GM TECH CENTER IS STATING THE SYSTEM IS OPERATING AS DESIGNED. DT

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2002 GMC Yukon XL → · Every Yukon XL year → · How the figures are calculated →