Page 3 of 6 · complaints 101–150 of 290

2010 GMC Terrain complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2010 record →

Visibility/Wiper
Filed Jan 25, 2018105,000 milesNY

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING IN A RAIN OR SNOW STORM, THE WINDSHIELD WIPER BLADES STOPPED OPERATING IN MID-MOTION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH CORROSION IN THE WINDSHIELD WIPER SYSTEM. THE CONTACT WAS INFORMED THAT THE WINDSHIELD TRANSMISSION SYSTEM AND MOTOR NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (GOLDSTEIN BUICK GMC, 1671 CENTRAL AVE, ALBANY, NY 12205, (518) 869-229) WERE CONTACTED AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN A WINDSHIELD WIPER RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.

Electronic Stability Control (esc)
Filed Jan 18, 201873 milesMI

I WAS GETTING GAS, FIILED UP, WHEN I GOT BACK INTO CAR, DIDN'T WANT TO START, REALLY HAD TO HIT GAS PEDAL, VERY SCARY, THAT HAPPENED 3 TIMES AFTER GETTING GAS, ANOTHER TIME I WAS AT STOP LIGHT, AND IT JUST STALLED, ENGINE COMPLETELY STOPPED, HARD START UP AGAIN, SO I DECIDED FOR SAFETY REASONS TAKING IT TO DEALERSHIP, IT'S STILL THERE AS OF 11/20/2017, BUT WANTED TO GET THIS OUT THERE, I THINK MAYBE THIS IS ONGOING ISSUE WITH CERTAIN MODELS OF GMC, AND FEEL MAYBE IT WILL BE A RECALL ISSUE IF ENOUGH PEOPLE REPORT ISSUES AS SUCH AS THESE. I THANK GOD I WASN'T DRIVING AND THIS HAPPENED, DEF A SAFETY CONCERN GMC NEEDS TO ADDRESS.

Electronic Stability Control (esc)
Filed Jan 17, 201851,000 milesTX

I OWN A 2010 GMC TERRAIN THAT ONLY HAS 51,000 MILES. I WAS EXCELLERATING TO GET ONTO THE HIGHWAY WHEN MY CHECK ENGINE LIGHT CAME ON AND MY VEHICLE ALL THE SUDDEN HAD LACK OF ENGINE POWER. I WAS ABLE TO PULL TO THE SHOULDER OF THE ROAD, THANKFULLY WITHOUT GETTING HIT. MY VEHICLE WAS TOWED TO MY MECHANIC'S SHOP. A TEST WAS DONE AND THE CODE P2135 THROTTLE/PETAL SENSOR SWITCH WAS REVEALED. THE CAR WAS TURNED OFF AND THEN BACK ON AND THE ENGINE LIGHT WAS NOT ON. NOW, TWO WEEKS LATER, THIS HAPPENED AGAIN ON A CITY STREET. THIS TIME ANOTHER WARNING CAME ON ALONG WITH THE ENGINE LIGHT. THE WARNING SAYS ENGINE STABILITY TRAK. THIS IS A HUGE CONCERN AS BOT TIMES, I NARROWLY ESCAPED AN ACCIDENT. MY VEHICLE ONLY HAS 51,000 MILES AND IT IS WELL TAKEN CARE OF. MY CONCERN IS THIS IS A MANUFACTURER DEFECT.

Service Brakes
Filed Jan 15, 2018WI

SERVICE STABILITRAX. AND LIGHT AND TRANSACTION CONTROL. SOMETIMES FOLLOWED BY CHECK ENGINE LIGHT. STABILITRAX GOES OUT, SOMETIMES REDUCING SPEED AND PUTTING CAR INTO SAFE MODE. I WAS DRIVING ON AN INTERSTATE WHEN THE SERVICE STABILITRAX, ABS AND TRACTION CONTROL LIGHTS CAME ON. WEATHER CONDITIONS WERE WINTERY MIX. WHEN TURNING OFF HIGHWAY, THERE WAS NO TRACTION CONTROL TO KICK IN.

Power Train
Filed Oct 29, 201747,526 milesWA

TRANSMISSION FAILED. SHOP SAID IT WAS A BROKEN WAVE PLATE. THIS PROBLEM HAS BEEN RECALLED ON OTHER GMC MODELS BUT NOT ON MINE. THE PROBLEM IS A SAFETY HAZARD BECAUSE IT CAUSES THE WHEELS TO BE DISCONNECTED FROM THE ENGINE RESULTING IN LOSS OF CONTROL. I THINK GMC NEGLECTED TO RECALL ALL MODELS AFFECTED BY THIS DEFECT. MY WARRANTEE EXPIRED BY DATE BUT NOT MILLAGE SINCE MY VEHICLE HAS LESS THAN 48,000 MILES. GMC HAS BEEN ADVISED OF THIS FAILURE AND DECLINED TO REIMBURSE MY COST.

Service Brakes
Filed Sep 25, 2017130,000 milesMI

THE DRAKES LOCK UP AND WILL NOT RELEASE UNTIL THE CAR SITS FOR SOMETIME ABOUT 2-8 HOURS.THE SERVICE STABILITRACK LIGHT COMES ON AND YOU LOSE ENGINE POWER ALMOST INSTANTLY. I HAVE HAD FOUR DIFFERENT SHOP FIX WHAT THEY SUSPECTED WAS THE PROBLEM AND THE LAST SHOP WAS A DEALERSHIP AND IT HAPPENED TO ME A WEEK LATER WHILE OUT OF TOWN FOR A WEDDING.

Unknown or Other
Filed Aug 15, 2017180,000 milesTX

8/26/13 WE TOOK OUR TERRAIN INTO A GMC DEALER DUE TO CHECK ENGINE LITE COMING ON, WAS INFORMED THAT THE MANIFOLD WAS CRACKED. PAID DEALERSHIP TO REPLACE THE MANIFOLD AND ALL GASKETS. ALMOST 4 YEARS TO THE DATE THE SAME REPAIRS ARE NEEDING TO AGAIN REPLACE THE MANIFOLD. THIS VEHICLE IS ONLY 8 YEAR OLD AND IS USED FOR HIGHWAY DRIVING. WE HAVE BEEN ADVISED THAT THIS IS A POSSIBLE DESIGN FLAW OR THERE IS A WEAKEN MOTOR MOUNT.

Power Train › Transfer Case (4-wheel Drive)
Filed Aug 14, 2017NY

2010 GMC TERRAIN. CONSUMER WRITES IN REGARDS TO TRANSFER CASE FAILURE. CONSUMER SEEKS REIMBURSEMENT FOR WARRANTY REPAIRS. *LD THE CONSUMER STATED THE VEHICLE WAS OUT OF WARRANTY WHEN THE FAILURE RECURRED. *JS

Electrical System
Filed Aug 9, 201775,000 milesNY

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING AT ANY SPEED, THERE WAS NO HEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A COMPUTER SOFTWARE FAILURE. THE CONTACT WAS REFERRED TO THE DEALER (NORTH DAY GMC IN ROSLYN, NY) WHO STATED THAT THERE WAS NO RECALL. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO GO TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.

Visibility/Wiper
Filed Aug 3, 2017105,000 milesFL

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING 65 MPH, THE WINDSHIELD WIPERS WERE ACTIVATED, BUT FAILED TO RESPOND. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OPENED CASE NUMBER: 8-3128093275. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 105,000.

Engine
Filed Jul 31, 201792,000 milesMO

CAR LOST POWER IN THE MIDDLE OF TRAFFIC MOVING AT 60 MPH ON A BUSY HIGHWAY. HAD TO BE TOWED TO A DEALER, WHERE THEY SAID THE TIMING CHAIN HAD BROKEN AND THE ENGINE WAS DESTROYED AS A RESULT. THEN WE FIND OUT THAT BROKEN TIMING CHAINS AND BROKEN BALANCE CHAINS ARE COMMON PROBLEMS ON 2010/2011 TERRAINS.YET GM HAS NEVER BEEN FORCED TO ACKNOWLEDGE THE PROBLEM OR ISSUE A RECALL FOR THIS SERIOUS SAFETY ISSUE. (TIMING CHAIN BREAKAGE IN ANY ENGINE SHOULD BE RARE, NOT A COMMON OCCURRENCE!)

Engine
Filed Jul 21, 201749,500 milesWI

NO WARNING INDICATORS (AS IN NONE ) OF ANY KIND FOR LOW OIL OR LOW OIL PRESSURE AS A RESULT WHEN OIL IS LOW OR EMPTY IT WILL CAUSE THE TIMING CHAIN / BELT TO BREAK. GMC HAS A WARNING ABOUT WORN RINGS THAT RESULTS IN EXCESSIVE CONSUMPTION OF OIL. WITHIN ABOUT 2500 MILES OF MY OIL CHANGE IT WAS OUT OF OIL AND RESULTED IN THE TIMING CHAIN / BELT BREAKING. IT HAPPENED AS I WAS ON THE ENTRANCE RAMP TO THE INTERSTATE SYSTEM.

Engine
Filed Jul 10, 2017130,000 milesOH

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. ON SEVERAL OCCASIONS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED INTERMITTENTLY. ADDITIONALLY, THE VEHICLE VIBRATED ABNORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE CAMSHAFT POSITION SENSOR WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

Electrical System
Filed Jun 28, 201725 milesCA

TAKATA RECALL- THE RADIO SCREEN GOES COMPLETELY BLACK WHEN IT COMES BACK ON ITS UN- READABLE. ALSO WHENEVER YOU TURN THE AC ON IT MAKES A CLICKING SOUND. BOTH HAPPEN WHILE DRIVING( IN MOTION, STATIONARY, CITY STREETS AS WELL AS HIGHWAY... ALSO, THE BACK WINDOWS CLICK WHEN ROLLING THEM UP OR DOWN.

Engine
Filed May 17, 201797,665 milesMI

THE CATALYTIC CONVERTERS HAVE BEEN REPLACED UNDER WARRANTY. ENGINE INDICATOR LIGHT CAME ON AND WAS CHECKED BY GM DEALER P0017, CRANSHAFT CAMSHAFT 9-16-16. THE DEALER SAYS THEY FIXED IT. ALSO USING TOO MUCH OIL. DEALER STARTED OIL CONSUMPTION TEST IN APRIL 2017. CHECK ENGINE LIGHT IS STILL ON. AS OF 5-17-17 I NOW HAVE TO HAVE THE TIMING CHAIN REPLACED AT 103075 MILES. GM HAS ISSUED SERVICE/TECHNICAL BULLETINS BUT DOES HELP ANYONE OVER 100,000 MILES. NUMEROUS COMPLAINTS PLEASE ISSUE A RECALL. I DON'T WANT TO REPLACE THE COMPLETE ENGINE. OIL CHANGES HAVE BEEN AT GM DEALERS AND I HAVE ALL THE DOCUMENTATION.

Electrical System
Filed May 1, 2017TX

MY HUSBAND CHANGE THE OIL 2 DAYS AGO AND SAID THAT THERE WAS A LEAK OF OIL.. I HAD CHANGED MY OIL BACK ON 2-28-2017. MY HUSBAND SAID THERE WAS OIL ON THE STICK. SO I WANT TO SAY THAT IT WAS SHORT 2 OR 3 QUARTS OF OIL. ME NOT KNOWING THAT IT HAD BEEN LEAKING. ITS MAKING A SOUND LIKE ITS KNOTTING, LIKE IF THE BELT WAS LOOSE, A CHECK ENGINE LIGHT CAME ON AFTER HAVING THE OIL CHANGED.. WE HAVE ALREADY CHANGED SPARKNPLUGS AND TYHEY WERE BAD.

Visibility/Wiper
Filed Apr 17, 2017115,000 milesIA

WINDSHIELD WIPERS STOPPED FUNCTIONING WHILE DRIVING IN VERY HEAVY DOWN POOR ON THE HIGHWAY DURING RUSH HOUR TRAFFIC.

Engine
Filed Apr 14, 201790,000 milesOK

HAD TO REPLACE ENGINE WHICH COST OVER $4300 AND I THINK IT WAS DUE TO SOME RECALL PARTS (TIMING CHAIN AND CADILLAC CONVERTER) I SHOULD NOT HAVE HAD TO PAY FOR A NEW ENGINE BECAUSE THIS COMPANY HAD SOME FAULTY PARTS. I WOULD LIKE TO BE REIMBURSED FOR THIS.

Engine
Filed Apr 4, 201785,000 milesMD

WHILE DRIVING AT ABOUT 5 MILES AN HOUR, TURNING VEHICLE AROUND A CUL-DE-SAC THE VEHICLE COMPLETELY TURNS OFF. I HAVE CONTACTED THE GMC DEALERSHIP ABOUT THIS AND THE ONLY RECALL I WAS TOLD WAS THE FUEL PUMP. I WAS TOLD THEY WOULD ORDER MY PARTS AND THEY WOULD CALL ME; I NEVER RECEIVED A CALL. I HAVE TOWED THE VEHICLE TO TWO REPAIR SHOPS AND I HAVE BEEN TOLD BY BOTH THAT IT IS A TIMING CHAIN ISSUE AND I NEED TO INSTALL A NEW ENGINE! I CALLED THE GMC DEALERSHIP AND ASKED IF THE RECALL COULD BE A DIRECT RESULT OF MY TIMING CHAIN ISSUE, AND IF I HAD ANY OTHER RECALLS? I WAS TOLD I WOULD HAVE TO PAY FOR THEM TO LOOK AT MY VEHICLE IF NOT APART OF THE RECALL. I DO NOT HAVE THE EXTRA MONEY TO PAY MULTIPLE TIMES FOR MY CAR TO BE LOOKED AT OR TO PUT AN ENGINE IN A VEHICLE THAT HAS LESS THAN 85K MILES. I PURCHASED THIS VEHICLE IN LATE DECEMBER OF 2015 AND HAVE NOT BE ABLE TO DRIVE THE VEHICLE SINCE ABOUT SEPTEMBER OF 2016. I HAVE GOTTEN AT LEAST TWO OIL CHANGES IN THAT TIME FRAME (DEC-SEPT) FROM THE SAME GMC DEALERSHIP AND WAS NEVER TOLD ABOUT ANY RECALLS OR ANY ISSUES WITH MY VEHICLE BESIDES NEEDING TIRES/BRAKES. ONE OF THE MECHANICS THAT I TOOK THE VEHICLE TO SAID I HAVE OTHER RECALLS. I WAS NOT ABLE TO LOCATE ANY OTHERS ONLINE AND THAT IS MY REASON FOR WRITING THIS. I AM VERY UNSATISFIED AND DO NOT KNOW HOW TO PROCEED.

Engine
Filed Mar 17, 2017IN

I HAVE A VEHICLE THAT HAS EXCESSIVE OIL CONSUMPTION. IT USES A QUART EVERY 900 MILES. THE DEALERSHIPS SAY IT IS NOT COVERED BECAUSE MY VEHICLE VIN IS NOT INCLUDED IN THE SPECIAL COVERAGE OF 10 YEARS, 120000 MI. HOWEVER, MY VEHICLE ENGINE WAS COMPLETELY REPLACED BY A DEALERSHIP FOR THE SAME ISSUE. THIS NEW ENGINE IS NOT THE ORIGINAL ENGINE. I ASKED THE DEALERSHIP IF THEY CAN TRACE THE ENGINE SERIAL NUMBER BACK AND SEE IF IT WAS BUILT IN THE SAME TIMEFRAME AS THE SUSPECT ENGINE. HOWEVER THEY WILL NOT DO THAT. DEALERSHIP IS CHANGING THE TIMING CHAIN FOR SPECIAL COVERAGE THOUGH. I WILL PROBABLY HAVE THE DEALERSHIP FIX THE OIL CONSUMPTION PROBLEM OUT OF MY OWN POCKET SINCE THE THEY HAVE TO TAKE THE ENGINE APART FOR THE TIMING CHAIN ISSUE. IT'S CHEAPER THAN DOING IT BY ITSELF OR CHANGING THE ENGINE.

Engine
Filed Mar 16, 2017135,880 milesIA

STALLING WHEN TURNING, COMING UP TO STOP LIGHTS AND GOING DOWN HILLS, ENGINE MAKING LOUD NOISES AND EXCESSIVE OIL CHANGES. ENGINE IS NOW UNOPERABLE

Power Train
Filed Mar 9, 201774,100 milesCA

GMC TERRAIN HAVE A RECALL 2010-2014 ON A HIGH PRESSURE FUEL PUMP THAT IS FAULTY AND THE ECM UNIT IS NOT ACCURATE THAT CAUSE THE TRANSMISSION TO FAIL.

Electrical System
Filed Mar 2, 2017121,000 milesMA

CENTER INSTRUMENT PANEL CONTROLS AND DISPLAYS FAIL TO FUNCTION ON PERIODIC OCCASION. PANEL ILLUMINATION FLICKERS ON AND OFF. THIS OCCURS WHILE VEHICLE IS IN MOTION. THERE IS RECALL FOR THIS PARTICULAR ISSUE BUT MY LOCAL GM DEALERSHIP SAYS OUR VIN IS NOT LISTED IN THIS RECALL. ID#09V489000

Electronic Stability Control (esc)
Filed Feb 28, 201763,400 milesMI

GETTING GAS IN OIL RUNS WHEN YOU SHUT IT OFF RUFF IDLE

Vehicle Speed Control
Filed Feb 25, 201783,137 milesCA

WHILE DRIVING ON FREEWAY IN SAN DIEGO, CA DURING MORNING RUSH HOUR, CAR SUDDENLY LOST POWER. DASHBOARD MESSAGE WAS "REDUCED POWER TO ENGINE." CAR WOULD SUDDENLY ONLY GO 30 MPH. VERY DANGEROUS. I WAS IN THE MIDDLE LANE OF FREEWAY AND LUCKILY AVOIDED COLLISIONS, AS TRAFFIC FLOW WAS 70 MPH. TOOK CAR TO GMC DEALER AND THROTTLE BODY HAD TO BE REPLACED. TOTAL COST WAS $458. I COULD HAVE EASILY CREATED A MAJOR TRAFFIC ACCIDENT CAUSING INJURY TO MYSELF AND MANY OTHERS BECAUSE I SUDDENLY COULD ONLY DRIVE 30 MPH.

Engine
Filed Feb 20, 201770,707 milesGA

WHILE COMING TO A STOP ON A HIGHWAY EXIT RAMP, THE TIMING CHAIN OF MY 2010 GMC TERRAIN WITH 70,707 MILES BECAME DISENGAGED RESULTING IN A CATASTROPHIC ENGINE FAILURE. THE CONSUMER STATED THE VEHICLE FAILED WITHOUT WARNING. THE MANUFACTURER OFFERED THE CONSUMER $2,000 TOWARDS A NEW VEHICLE. THE CONSUMER DECLINED THE OFFER. *JS

Engine
Filed Jan 24, 2017140,000 milesMD

"TAKATA RECALL" SO FAR AT 140,000 MILES ON MY 2010 TERRAIN I HAVE HAD TO PUT A NEW ENGINE IN, ALL 3 CATALYTIC CONVERTERS AND NOW A POWER STEERING PUMP AND RACK. I COULD HAVE BOUGHT A BRAND NEW CAR BY NOW. NO RECALLS ON ANY OF THESE??? THERE SHOULD BE. THE ENGINE JUST STOPPED ON THE HIGHWAY AND ONCE REPLACED THEN THE STEERING BECAME TIGHT AND BARELY MADE IT TO THE SHOP

Engine
Filed Jan 23, 2017138,671 milesMI

VEHICLE MAKES NOISE ON COLD STARTS, RATTLE AND ENGINE NOISE. FOUND OIL LEAKING ON DRIVEWAY AFTER DEALERSHIP OIL CHANGE. INDICATION WAS POOR FIT OF FILTER. SECOND SUCH VEHICLE TO HAVE THIS ISSUE. OTHER 2009 SATURN OUTLOOK (VEHICLE ROLLOVER INJURIES SUSTAINED AND COMPLAINED NHTSA) . THE COLD CRANK ENGINE NOISE WAS PRESENT PRIOR TO OIL CHANGE ON 4CYL,AND STEERING ALSO MAKES NOISE ON COLD START. VEHICLE IS STATIONARY AND HAS BEEN PURCHASED SECOND HAND FROM DEALERSHIP 1 YEAR AGO

Electrical System
Filed Jan 20, 2017132,000 milesMI

WHILE DRIVING DOWN THE ROAD IN HEAVY RAIN AND FOGGY CONDITIONS PUT THE DEFROST ON AND SUDDENLY THE INSTRUMENTATION PANEL WENT COMPLETELY BLACK THIS IS A DIGITAL INSTRUMENT PANEL AND IT WAS IN THE MIDDLE OF THE NIGHT THERE FOR LEAVING THE DRIVER WITH INABILITY TO ASCERTAIN SPEED AND OTHER NEEDED INFORMATION FOUND IN THE INSTRUMENT PANEL ALSO LEAVING THE INTERIOR OF THE CAR COMPLETELY BLACK IT'S ALSO INTERFERE WITH THE HEADLIGHTS WHICH BLINK ON AND OFF. *TR

Electrical System
Filed Jan 19, 2017MD

I AM ADDING ON ADDITIONAL INFORMATION TO MY PREVIOUS COMPLAINT #10938600. GMC SCA #14159, 14232, 15810, 12313, AND MY TRANSMISSION FAILURE ALL SEEM TO FALL VICTIM TO EXCESSIVE HEAT. I WAS PULLING INTO TRAFFIC WHEN THE TRANSMISSION FAILED. MY TERRAIN HAS FALLEN VICTIM TO THREE POSSIBLY FOUR OF THE FIVE CALAMITIES. THERE IS NO REASON TO BELIEVE ALL FIVE WILL NOT FAIL UNDER THE SAME DRIVING CONDITIONS. SOMEHOW NOT ONCE DID WARNING LIGHTS COME ON FOR MULTIPLE ENGINE OIL OCCURRENCES, NOR FOR MY TRANSMISSION FAILURE. I WAS AN HVAC CHILLER TECHNICIAN FOR 28 YEARS. WHEN I HEAR ECM REFERENCED, AS IN SCA#12312, I HAVE TO ASK WHICH VALUES WERE CHANGED AND WHY. THERMISTORS AND PRESSURE SWITCHES DESIGNED TO PROTECT VITAL ENGINE COMPARTMENT COMPONENTS RUN THROUGH THE ECM YET NO WARNING. MY TRANSMISSION FAILED ON DECEMBER 4, 2016, THE CATALYTIC CONVERTER MAY BE BAD, THE STEERING GEAR IS SUSPECT, AND THE ENGINE WARNING LIGHTS HAVE NOT DONE WHAT THEY ARE SUPPOSED TO DO. THE UNNECESSARILY LONG DELAY IN ADDRESSING THE OIL CONSUMPTION ISSUE OUTLINED IN SCA#14159 PROBABLY COMPROMISED MY ENGINE IN OTHER WAYS. SCA#12313 RESULTED FROM GM DELAYING THE REPAIR OF SCA#14159 FOR SO LONG. WHAT, WHY, AND HOW. WE KNOW WHAT IS FAILING. SIMPLY REPLACING THE PART IN KIND OR SIMILAR IS NOT ADDRESSING WHY. HOW DO WE KEEP IT FROM HAPPENING AGAIN IS DEFINITELY NOT BEING ADDRESSED. SAFETY AS WELL AS QUALITY ISSUES ARE AT HAND HERE. GM HAS IGNORED MY REQUESTS FOR ALL INFORMATION REGARDING SCA#14159, 14232, 15810, 12

Engine
Filed Jan 13, 201790,000 milesMD

INITIALLY RADIO STAYED ON AFTER LEAVING CAR ONCE. LATER THE CAR WOULD NOT START EVEN THOUGH BATTERY WAS FAIRLY NEW. MECHANIC DIAGNOSED 2 CODES (P062B CONTROL MICRO PROCESSOR AND P0690 RELAY CIRCUIT) RELATED TO ECM. MECHANIC RESET THE ECM AND TRIED RUNNING CAR BUT CODES CAME BACK AGAIN. NEW ECM HAD TO BE ORDERED AND INSTALLED.

Engine
Filed Jan 13, 2017MD

TAKATA RE CALL WHILE DRIVING ON SECONDARY STREET MY VEHICLE LOST MOMENTUM. FROMM 45 MPH TO 30 THEN SHUT DOWN. THE RECIEVED MESSAGE ENGINE POWER REDUCED. IT VIBRATED AND SHUT DOWN. I LOOKED UP THE CODE. SAT FOR A MOMENT AND RESTARTED. IT WENT WITHOUT INCIDENT FOR A COUPLE OF DAYS. HAD IT CHECKED OUT SAYS IT'S THE THROTTLE BODY WAS NEEDED. IS THERE A RECALL?

Visibility/Wiper
Filed Jan 12, 201777,000 milesIL

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. THE CONTACT STATED THAT THE WINDSHIELD WIPERS CEASED TO FUNCTION DURING INCLEMENT WEATHER. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V582000 (VISIBILITY), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000. THE VIN WAS NOT PROVIDED.

Engine
Filed Jan 9, 201758,332 milesTX

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE AND CONTROL ASSIST WARNING INDICATORS ILLUMINATED. THE SPEED DECELERATED BELOW 10 MPH INDEPENDENTLY IN ADDITION THE ENGINE MADE AN ABNORMAL SOUND. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME SLOWLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,332. UPATED 03/07/17*LJ *CN

Engine
Filed Dec 29, 2016MD

GMC SPECIAL COVERAGE ADJUSTMENT #14159A TOOK AN UNNECESSARILY LONG TIME TO FIX(OVER 6 MONTHS) BECAUSE GM SAID THE VEHICLE HAS TO CONSUME A CERTAIN AMOUNT OF OIL EVERY 1000 MILES FOR THEM TO HONOR THE VEHICLE. I WAS FORCED INTO DRIVING THE VEHICLE LESS TO AVOID CAUSING FURTHER DAMAGE. THE LONGER DURATION I DROVE IT THE MORE OIL IT WOULD CONSUME. WHY WOULD I KEEP DRIVING A VEHICLE IF THE PROBLEM WAS IDENTIFIED EARLY ENOUGH THAT I COULD AVOID CAUSING FURTHER DAMAGE. I WAS BASICALLY TOLD THE VEHICLE HAS TO RUN OUT OF OIL WITHIN 3000 MILES FOR THEM TO WARRANTY SCA#14159A. IT ENDED UP HAPPENING AND THAT PROBLEM WAS FIXED BUT IT TOOK AN ADDITIONAL 3 MONTHS OF FILLING OUT AN OIL CONSUMPTION SHEET. WHICH BRINGS ME TO MY MOST SERIOUS SAFETY CONCERN ABOUT THE VEHICLE. SCA#14232A- POWER STEERING. I CAN NOT GET AN ANSWER FROM GM ON WHETHER THIS IS A PROGRESSIVELY WORSENING ISSUE WITHIN THE STEERING GEAR OR DOES IT FAIL WITHOUT WARNING. THEIR RESPONSE IS THE CONDITION MUST HAPPEN BEFORE THEY WILL REPLACE THE STEERING GEAR. ACCORDING TO SCA#14232A THE CONDITION IS THE VEHICLE MAY HAVE INCREASED FRICTION IN THE STEERING SYSTEM WHILE DRIVING LONG DISTANCES ON A STRAIGHT HIGHWAY. THIS COULD CAUSE THE STEERING WHEEL TO STICK IN THE STRAIGHT-AHEAD POSITION. PRETTY SCARY SCENARIO HAS TO HAPPEN BEFORE THEY WOULD FIX A FLAW THEY ALREADY KNOW ABOUT IN THE STEERING SYSTEM. A HUNDRED AND FIFTY BAD THINGS MIGHT HAPPEN TO ME WHEN I GET BEHIND THE WHEEL OF A CAR I AM NOT THAT PARANOID TO THINK ABOUT THEM

Engine
Filed Dec 27, 2016114,112 milesOK

I BOUGHT THE VEHICLE WITH AROUND 86,000 MI - ONE OWNER, FROM DEALERSHIP. THE ENGINE WAS MAKING A NOISE WITHIN A COUPLE OF MONTHS. I HAVE TO CHANGE THE OIL EVERY MONTH BECAUSE OF THE UNUSUAL OIL BURNING ISSUE. IT DIED ON ME THREE TIMES. THE ENGINE WOULD SLOW DOWN TO A STOP. I HAD TO TURN IT OFF AND BACK ON. LATER, AFTER A COLD DAY, I HAD AN OIL LEAK. I TOOK IT IN AND THE MECHANIC SAID THERE IS A PROBLEM WITH THE PCV SYSTEM AND THE CAR HAS HAD RECALLS IN THE PAST. I TOOK IT TO THE DEALERSHIP BUT THEY SAID IT WAS NOT COVERED. THE DIAGNOSIS WAS REAR MAIN SEAL NEEDS REPLACED. I FOUND A SPECIAL COVERAGE BULLETIN FROM GM ONLINE WHERE IT SAID THAT CERTAIN LOCATIONS/VINS ARE COVERED BECAUSE OF THE CRANKSHAFT REAR OIL SEAL NEEDS REPLACEMENT. MINE WAS DIAGNOSED WITH THIS BUT WHEN I CALLED GM IT SAID MY VIN WAS NOT ON THE LIST. I HAVE HAD ISSUES WITH THE VEHICLE SINCE I BOUGHT IT. LOTS OF ENGINE NOISE, VERY HIGH OIL CONSUMPTION/BURN, AND DIFFICULT TO MAINTAIN. I WOULD NOT RECOMMEND THIS VEHICLE, AND I WOULD ENCOURAGE OWNERS TO FILE FOR A CIVIL ACTION IF THEY OWN THIS TYPE VEHICLE BECAUSE ALL THE REVIEWS LEAD TO THE SAME ISSUE. GM SHOULD HONOR THEIR VALUES BY EITHER REPLACING THE PARTS OR RECALLING THESE VEHICLES. I WILL NEVER PURCHASE A GM VEHICLE AGAIN. THE DESIGN IS GREAT BUT THE ENGINE AND SYSTEM ARE OF VERY POOR QUALITY. *TR

Engine
Filed Dec 26, 201677,000 milesOH

I I CHANGED IT. IT STALLED REPEATEDLY AND WE HAD IT REPAIRED RECENTLY. WE ALSO HAD THE OIL CHECKED AND REPLACED SO GM COULD TRACK THE OIL CONSUMPTION. UNFORTUNATELY A MONTH LATER THE CAR WOULD NOT START SITTING IN THE DRIVEWAY, SO WE HAD IT TOWED IN TO A GM DEALER. THEY SAID THE TIMING CHAIN IS BUSTED AND THEY NEED TO PULL THE ENGINE BECAUSE THERE IS METAL IN THE OIL PAN SO OUR OIL TEST IS WORTHLESS. THE MECHANIC SAID NOT CHANGING THE OIL OR LOW OIL LEVELS MAY HAVE CAUSED THE TIMING CHAIN PROBLEM. THE ESTIMATED COST TO FIX THE CURRENT PROBLEM IS AT LEAST $2,300. I'M GOING TO CONTACT A LAWYER AND SEE WHAT CAN BE DONE BECAUSE THIS CAR SHOULD HAVE BEEN RECALLED.

Unknown or Other
Filed Dec 1, 2016106,000 milesPA

THE DEFROSTER AND HEATING STOPPED WORKING. IT BLOWS OUT AIR BUT ITS COLD AIR. I HAVE ALWAYS HAD TO PLAY WITH THE CONTROL TO GET IT TO WORK BUT ITS NEVER STOPPED WORKING ALTOGETHER UNTIL FRIDAY, 11/25/2016. I LIVE IN THE SNOW BELT AND I CANNOT DEFROST MY WINDOWS TO EVEN SEE OUT OF THEM. I SEE THERE WAS A RECALL IN 2009 FOR MY TYPE OF VEHICLE FOR THE SAME TYPE OF ISSUE. THE CONTROLS FOR THE DOOR LOCK ON THE SAME PANEL ALSO STOPPED WORKING.

Engine and Engine Cooling › Exhaust System
Filed Nov 8, 201636,627 milesCT

COPY OF LETTER TO MR. THOMAS D'ADDARIO, D'ADDARIO AUTOMOTIVE GROUP, EXPLAINING THE SERIOUS PROBLEMS WHICH MAY HAVE BEEN CAUSED BY THE MASS AIR FLOW SENSOR HOSE NOT CONNECTED OR DISLODGED DURING THE ENGINE/ECM MODULE REPLACEMENT. *SMD THE CONSUMER STATED DUE TO THE PROBLEM, HE EXPERIENCED LOSS OF POWER AND A LEAKING EXHAUST AND/OR CATALYTIC CONVERTER. ALSO, THE CONSUMER HAD TO ADD ONE QUART OF OIL EVERY 1000 MILES AND THE CHECK ENGINE LIGHT ILLUMINATED SEVERAL TIMES. *JB

Structure › Body
Filed Oct 31, 201666,000 milesWI

TRANSMISSION PROBLEMS. WHILE ON A SLIGHT INCLINE,CAR WOULD NOT GO INTO REVERSE .FORWARD ACCELERATION WAS VERY SLUDGIEST. CORROSION ON PASSENGER SIDE DOOR.

Visibility/Wiper
Filed Oct 25, 2016104,390 milesMA

I WAS DRIVING IN A HEAVY RAINSTORM AT NIGHT AT APPROXIMATELY 40 MPH. SUDDENLY, THE WINDSHIELD WIPERS STOPPED MOVING. I HAD NO VISIBILITY OUT MY FRONT WINDSHIELD, AS A SHEET OF WATER LAY ON THE GLASS, WITH THE GLARE WORSENED BY THE HEADLIGHTS OF ONCOMING VEHICLES. I WAS ON A NARROW STATE ROAD WITH NO SHOULDERS (A GUARDRAIL ON ONE SIDE, MATURE TREES ON THE OTHER), WITH NO SAFE PLACE TO PULL OVER. THE WIPERS WOULD NOT OPERATE IN ANY SETTING (HIGH, LOW, INTERMITTENT). THE NEXT DAY, DURING THE DAYLIGHT, I OBSERVED THAT I COULD MANUALLY 'FREEWHEEL' THE WIPER ARMS. WHILE I COULD HEAR THE WINDSHIELD MOTOR TURNING, THE WIPER ARMS THEMSELVES APPEARED TO BE NO LONGER LINKED/TETHERED TO THE WIPER MOTOR. TWO DAYS LATER, THE GMC DEALER INFORMED ME THAT MY "WIPER TRANSMISSION WAS BROKEN". WHILE THE REPAIR COST ME $372, MY BIGGER CONCERN IS THAT THIS INCIDENT EASILY FALLS WITHIN THE TOP 3 MOST HORRIFYING EXPERIENCES OF MY LIFE....DRIVING ALONE, AT NIGHT, IN THE RAIN, AND SUDDENLY A CATASTROPHIC FAILURE OF BOTH WIPERS, LEAVING ME UNABLE TO SEE OUT MY FRONT WINDSHIELD, WITH ONCOMING TRAFFIC AND NOWHERE TO PULL OFF THE ROAD. *TR

Power Train
Filed Oct 21, 2016WI

RETURNING TOWARDS HOME AND TRANSMISSION MALFUNCTIONED. LIMPED AT 5 MPH TO STARK STOUGHTON WI. SALES DEPT HELPED WITH A LOANER CAR BECAUSE SERVICE WAS CLOSED. CALLED NEXT DAY AND HAD TO REPLACE TRANSMISSION.I THINK AROUND JUNE 8TH 2016. FINISHED AROUND JUNE 17TH. LUKE PIPER / [email protected] STARK AUTOMOTIVE (608)873-5661

Engine
Filed Oct 18, 201673,740 milesNJ

WELL FIRST PROBLEM WAS IN SEPT 2014 MILEAGE ON CAR WAS 54170 THE CAR HAD TO BE TOWED FROM MY JOB TO DEALER CAME OUT AFTER WORKING AND ENTIRE ELECTRIC SYSTEM WAS DOWN COULD NOT START OR OPEN LOCKS ON CAR WITH KEY SYSTEM AT THAT TIME THEY TOLD ME THE TIMING CHAIN BROKE TO WHICH THEY FIXED AND ON RECEIPT THEY CLAIM THEY REPLACED CHAIN GASKET AND SEALANT ALSO THEY CLAIMED THEY PERFORMED A CARBON CLEANING AND DID A 27 POINT INSPECTION NOW AT MILEAGE OF 73740 THEY CLAIM THE MOTOR IS BAD AND SAID IT WOULD NOT LAST AND WANTED TO CHARGE ME 7500.00 FOR A NEW MOTOR WHEN I TOLD THEM THE CHECK ENGINE LIGHT CAME ON AND WOULD NOT GO OUT I WAS TOLD BECAUSE I WENT TO ANOTHER PLACE FOR OIL CHANGE THAT WAS A FIRESTONE PLACE THE MECHANIC CLAIMED THE ACTUATORS WERE CLOGGED AND CLAIMED THE MOTOR WAS NOT REPAIRABLE AT THAT I DECIDED TO TRADE THE CAR IN AND I DID LEASE ANOTHER CAR AT THE SAME DEALER I KNOW ITS NOT THEIR FAULT THE ENGINE DID NOT HOLD UP LIKE IT WAS THOUGHT TO WHEN I PURCHASED IT. WHILE I WAS WAITING FOR REASONS WHY THE LIGHT WAS ON SPOKE TO ANOTHER PERSON AND SHE CLAIMED SHE HAD 2 PERSONS WHO HAD SIMILAR ISSUES SO THAT IS WHY IM LOOKING TO SEE IF THERE IS A SUIT IN PROGRESS

Service Brakes
Filed Sep 27, 2016118,000 milesCA

WHILE DRIVING TO SUV FOR SUM TIME BREAKS LOCK UP WHILE DRIVING ON FREEWAY I HAVE TOW TO SHOP BY THEN ITS UNLOCK STABLE TRAK AND ABS DONT COME ON NO MORE THE CAR SLOWS DOWN TO 10 MPH OR LESS DANGER ON FREEWAY

Engine
Filed Sep 21, 2016124,000 milesOH

TL* THE CONTACT OWNS A 2010 GMC TERRAIN. WHILE DRIVING 65 MPH, THE VEHICLE STOPPED ACCELERATING. THE CONTACT OBSERVED THAT THE ANTIFREEZE COOLANT SEAL FAILED AND CAUSED THE VEHICLE TO OVERHEAT WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PISTON RINGS FRACTURED AND NEEDED TO BE REPLACED. ALSO, THE WINDSHIELD WIPERS FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V489000 (VISIBILITY). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000.

Electrical System
Filed Sep 19, 2016MD

REQUESTING A RECALL ON THE 2010 GMC TERRAIN. MILEAGE THAT WAS ON THE STICKER WAS INCORRECT. FAR FROM THE TRUTH. MAJOR OIL CONSUMPTION, NEVER SEEN ANYTHING LIKE IT. TAPPING NOISE WAS REPORTED @ 3,000 WAS TOLD IT WAS NORMAL. KNEW IT WAS NOT. HAD TO REPLACE CAMSHAFT, ELECTRICAL PROBLEM, HEAD LIGHTS CONSTANTLY GOING, NEVER LASTING ANYTIME. WILL NOW HAVE TO REPLACE TRANSMISSION AND PROBABLY ENGINE. GMC STATED THEY HAVE NO RECORD OF ANY PROBLEMS WITH THE TERRAIN THEY STATED IF THERE WERE ANY PROBLEMS THERE WOULD HAVE BEEN RECALLS AND THAT THE NHTSA WOULD HAVE DONE THIS. WILL THIS BE DONE? NOT SURE HOW GMC IS GETTING AWAY WITH THIS. SO MANY COMPLAINTS ON LINE. ARE THERE ANY CLASS ACTION SUITS FOR THE TERRAIN? CAN WE START ONE? THERE ARE PLENTY OF PEOPLE WITH THE EXACT SAME PROBLEM. NOT EVEN SIMILAR IT'S EXACT.

Engine
Filed Sep 19, 2016MD

CATALYTIC CONVERTER WILL HAVE TO BE REPAIRED. FAILED EMMISIONS TESTING. BY THE TIME I FIX THIS ALONG WITH THE OTHER MAJOR PARTS I KNOW IT'S 6 YEARS LATER BUT THIS SHOULD NOT BE HAPPENING. PLEASE STRONGLY CONSIDER A RECALL ON THIS! THERE ARE UNUSUAL AND MAJOR ISSUES WITH THE 2010 GMC TERRAIN PLEASE CHECK THE INTERNET OR PULL FILES OF ALL ISSUE WHERE GMC STATES NOTHING WAS DETECTED. THIS IS AN EASY WAY FOR GMC TO GET OUT OF RECALLS. MAYBE WE NEED TO GO TO THE NEWS AND PAPERS.

Power Train
Filed Sep 9, 201686,000 milesSC

2010 GMC CERTIFIED USED 86K MILES WHILE DRIVING TO WORK ABOUT 45MPH THE VEHICLE COMPLETELY LOCKED DOWN AND QUITE WORKING, THE TRANSMISSION WAS THE PROBLEM, IT WAS 4 MONTHS OUT OF WARRANTY AND COST ME $2800 OUT OF POCKET. I SEE THIS IS A VERY COMMON ISSUE, WHY IS THERE NO RECALL ON THIS YET? THE VEHICLE ALSO BURNS OIL 2-4 QUARTS MORE IN BETWEEN 3K MILE OIL CHANGES. MY CHECK ENGINE LIGHT IS NOW COMING ON AND OFF DEPENDING ON HOW LONG THE VEHICLE IS DRIVEN. WHY IS THIS VEHICLE HAVING SO MANY ISSUES? ONLY 6 YEARS OLD AND UNDER 90K MILES? RESEARCH THIS PLEASE! DOCUMENTATION CAN BE PROVIDED.

Engine
Filed Sep 5, 201680,000 milesTX

CATALYTIC CONVERTER GOING OUT ON A CAR 6 YEARS OLD. I KNOW SOME GMC HAVE HAD RECALLS ON THEIR CATALYTIC CONVERTER, WHY NOT THE TERRAIN. I HAVE HAD SO MANY THINGS FIXED ON THIS CAR. THE CAR STARTED RUNNING REALLY ROUGH AND HARD. THE FIRST THINGS CAUSED THE CAR TO SHUT DOWN IN POWER. THAT WAS COVERED UNDER WARRANTY AND WAS FIX. THEN THE AIR BAG LIGHT KEPT COMING ON, AND I HAD REPAIRED. THEN A RECALL WAS ON THAT, AND I WAS REIMBURSE MY MONEY. THEN I HAD THE EVAP VENT SOLENOID ASM AND CLEARED. STILL MORE PROBLEMS SO TOOK IT BACK TO THE DEALERSHIP. MORE MONEY SPENT AS NOW THEY SAID "TESTED EVAP SYSTEM AND FOUND GAS CAP LEAKING." REPAIRED THAT THEN MORE MONEY WAS NEEDED AS THEY SAID AFTER THE LIGHT CAME ON AGAIN EVAP PURGE SOLENOID LEAKING PRESSURE.THEN THE COMPRESSOR WENT OUT. I LIVE IN TEXAS SO AIR WAS NEEDED. WELL NOW THE SERVICES ENGINE LIKE IS ON AGAIN, AND THE CAR IDLE REAL HARD AND JERKS LIKE IT WANTS TO DIE. AFTER CHECKING THE ENGINE LIGHT I WAS TOLD NOW IT'S MY CATALYTIC CONVERTER, AND ITS GOING TO COST ME $1200. AFTER RESEARCHING I HAVE FOUND OTHER ARE HAVING THE SAME PROBLEM WITH THE 2010 GMC TERRAIN. THESE CARS AND YEAR MODEL APPEAR TO BE JUNK. WILL THERE BE A RECALL ON THIS PROBLEM? COULD YOU ARE INVESTIGATE THIS?

Engine
Filed Aug 24, 2016114,688 milesAR

I BOUGHT THIS CAR 12/2014 IN 01/15 I TOOK IT IN FOR A NOISE COMING FROM THE ENGINE. IT TURNED OUT TO BE THE TIMING CHAIN. IT WAS REPLACED. IN 12/2015 I HAD ENGINE PROBLEMS THE ENGINE WAS REPLACED WITH HELP OF THE WARRANTY I WAS OUT OF POCKET $850.00. NOW 08/16 IT RAN HOT WHILE ON THE FREE. I GOT OFF A THE NEXT EXIT AND TOOK IT TO FIRESTONE THEY COULDN'T TELL WHAT WAS WRONG. I HAD IT TOWED TO A MECHANIC AND HE REPLACED THE THERMOSTAT THAT DIDN'T WORK. HAD IT TOWED BACK TO THE DEALERSHIP WHO SAID SOMETHING ABOUT A BATTERY. THAT DIDN'T EVEN APPLY. THEY SENT IT BACK TO THE PEOPLE THEY BOUGHT THE ENGINE FROM IN 12/2015. THEY SAID THE TIMING CHAIN WAS BROKE AGAIN. THEY FIXED IT BUT IT'S STILL RUNNING HOT. THEY WARRANTY WAS VOIDED B/C I DROVE IT OFF THE FREEWAY AND THE TEMP REACHED HIGHER THAN 280 DEGREES. THEY ARE GOING TO REPLACE THE GASKETS FOR $1000.00 THAT I HAVE TO PA OUT OF POCKET AND IT STILL MIGHT HAVE PROBLEMS AND NEED ANOTHER ENGINE. ALL IN LESS THAN A YEAR. I REFUSE TO BELIEVE THIS. I BELIEVE THE DEALERSHIP EITHER DIDN'T INSTALL THE ENGINE CORRECTLY OR THE ENGINE WAS ALREADY NO GOD

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2010 GMC Terrain → · Every Terrain year → · How the figures are calculated →