Page 3 of 3 · complaints 101–150 of 150

2004 GMC Envoy Xuv complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2004 record →

Visibility
Filed Oct 16, 200835,700 milesMD

ABOUT A YEAR AGO, MY BACK WINDOW WOULD SOMETIMES JUST GO DOWN. AFTER ABOUT A MONTH THE WINDOW MOTOR STARTED RUNNING AND RUNNING TRYING TO PUT THE WINDOW UP, ALTHOUGH IT WOULDN'T GO UP. TOOK IT TO THE DEALER AND 700 MILES OVER THE WARRANTY...WOULDN'T COVER IT, SO $400 TO REPAIR THE REGULATOR. NOW, THE MID WINDOW IS DOWN AND WON'T WORK. THE QUOTE FOR THIS IS $500. AFTER READING OTHER COMPLAINTS ON THIS SAME ISSUE - GM SHOULD SUPPLY THE REGULATOR AT NO COST. SOME PEOPLES WINDOWS HAVE ACTUALLY EXPLODED....NOW THAT SOUNDS DANGEROUS. *TR

Electrical System › Instrument Cluster/Panel
Filed Sep 24, 2008IL

SPEEDOMETER DOES NOT WORK AND DEALER WON'T COVER UNDER WARRANTY. SEEMS TO BE A BIG PROBLEM WITH GMC VEHICLES. *TR

Electrical System
Filed Sep 8, 200834,000 milesWA

FAULTY INSTRUMENT CLUSTER PER GM, SPEEDOMETER AND FUEL GAUGE ACT UP ON THEIR OWN. CANNOT RELY ON GAUGES WHILE DRIVING... *TR

Electrical System › Instrument Cluster/Panel
Filed Sep 4, 2008111,000 milesPA

THE SPEEDOMETER IN MY 2004 GMC ENVOY XUV AT UNPREDICTABLE TIMES WILL DISPLAY SPEEDS LESS THAN MY ACTUAL SPEED. THIS CREATES AN UNSAFE SITUATION WHERE I CANNOT ENSURE THAT I AM DRIVING WITHIN POSTED SPEED LIMITS. *TR

Electrical System
Filed Aug 3, 2008FL

I PURCHASED A 2004 GMC ENVOY XUV PREOWNED IN 2005 STILL UNDER WARRANTY. IT BEGAN DIMMING THE LIGHTS IN THE DASH BOARD AND AT THE RADIO AREA, I TOOK IT IN TO GMC FOR SERVICE AND WAS TOLD THAT THEY DIDN'T FIND ANYTHING WRONG WITH MY VEHICLE. ON ANOTHER OCCASION MY CAR WOULD GET LOUDER UNDERNEATH THE HOOD IF I SAT IDLING FOR A FEW MINUTES IN A DRIVE THROUGH FOR EXAMPLE, I TOOK IT IN ONCE AGAIN AND WAS TOLD THAT IT WAS NORMAL NOTHING WAS FOUND TO BE WRONG. NOW MY ODOMETER WORKS OFF AND ON AS DOES MY OIL GAUGE. NOW THAT MY WARRANTY IS OUT I WOULD HAVE TO FOOT THE BILL TO A FEW PROBLEMS THAT I HAVE POINTED OUT TO THE GMC DEALER SHIP ON MORE THAN ONE OCCASION. I HAVE EVEN GONE AS FAR AS TO ASK IF THERE WERE ANY RECALLS AND WAS TOLD NO THERE WERE NOT. AT ONE POINT MY MIDDLE WINDOW FELL DOWN WHILE I WAS DRIVING I TOOK IT TO GMC TO FIND OUT THE PROBLEM AND WAS TOLD IT WAS THE REGULATOR, INSURANCE DID NOT COVER THIS AND THE WARRANTY HAD RUN OUT. APPROXIMATELY 2-3 WEEKS LATER MY BACK WINDOW WOULD NOT GO UP OR DOWN THEREFORE THE TAILGATE WOULD NOT OPEN, BACK TO GMC I WENT AND WAS TOLD IT WAS THE REGULATOR ONCE AGAIN, AT THIS POINT I ASKED AGAIN ABOUT RECALLS AND WHY BOTH REGULATORS WOULD GO BAD WITHIN WEEKS OF ONE ANOTHER, I WAS TOLD IT WAS A COINCIDENCE. JUST AS RECENT AS JULY 24 MY POWER LOCKS BEGAN LOCKING AND UNLOCKING ON THERE OWN EVEN WHILE I'M DRIVING DOWN THE STREET. I HAD THE BATTERY CHECKED AND IT ALL CHECKED OUT FINE. AT THIS POINT I WOULD NOT RECOMMEND GMC TO ANYONE OR BUY ANO

Electrical System › Instrument Cluster/Panel
Filed Jul 28, 200862,000 milesOH

ERRATIC SPEEDOMETER ON 2004 GMC ENVOY XUV SHOWS VARIOUS SPEEDS FROM ZERO TO 120+ MPH WHILE DRIVING AT NORMAL ROAD SPEEDS. NEED TO USE TACHOMETER TO DETERMINE APPROXIMATE SPEED OF VEHICLE (2000 RPM = 65 MPH FOR THIS VEHICLE). WHEN IGNITION IS TURNED OFF THE SPEEDOMETER NEEDLE DOES NOT ALWAYS RETURN TO ZERO, THE SPEEDOMETER NEEDLE ALSO SHUTTERS A LITTLE INTERMITTENTLY WHEN REDUCING SPEED. *TR

Latches/Locks/Linkages
Filed May 15, 200849,000 milesOH

1) FOBS STOPPED WORKING AND HAD TO BE REPROGRAMMED 2) TAILGATE SWITCHES STOPPED WORKING BOTH AT THE SAME TIME 3) SPEEDOMETER STOPPED READING ACCURATELY WHEN THE VEHICLE WAS DRIVEN IN THE REARING OR HAD THE UNDERBODY SPRAYED WHILE WASHING. *TR

Structure › Body › Tailgate › Hinge and Attachments
Filed Apr 18, 2008NY

MY 2004 ENVOY XUV REAR TAILGATE HAS 2 BROKEN RELEASES IN IT. AS YOU MAY ALREADY KNOW, THE ONLY WAY TO ACCESS THE REAR ENCLOSED PART OF THIS VEHICLE IS THROUGH THE REAR DOOR, IF THERE IS NO REAR ACCESS, THEN YOU CANNOT GET WHAT IS IN THE REAR OF THE VEHICLE OUT. IN MY CASE, A DOG WAS TRAPPED IN THE BACK WITH NO WAY OF GETTING OUT THE MIDGATE WINDOW IN THE MIDDLE OF THE VEHICLE IS TOO SMALL TO GET THE DOG OUT. THIS IS A SERIOUS ISSUE AND COULD CAUSE MANY PROBLEMS AS EVEN IF THERE WAS A ACCESS TO THE REAR THROUGH THE CENTER MIDGATE, SOME OBJECTS COULD GET PLACED IN THE REAR AREA THAT ARE TOO LARGE TO REMOVE VIA THE MIDGATE AND SIDE DOORS AND IF THE REAR TAILGATE CANNOT BE OPENED, THE OBJECTS WILL NEVER BE REMOVED. *TR

Electrical System › Instrument Cluster/Panel
Filed Apr 11, 200839,128 milesMI

I BOUGHT MY NEW VEHICLE LAST WEEK AND DISCOVERED AFTER TAKING POSSESSION OF IT THAT THE SPEEDOMETER RAMPS UP BUT DOES NOT GO DOWN. AS IT IS PARKED IT READS BETWEEN 38 AND 120+. DEALERS SAY SINCE THERE IS NO RECALL THEY CANNOT HELP ME AND HAVE QUOTED BETWEEN A 500 DOLLAR AND 1,000 DOLLAR FIX. *TR

Electrical System › Instrument Cluster/Panel
Filed Apr 10, 2008NY

SPEEDOMETER CLUSTER FAILURE. I KNOW OF 3 CLUSTER FAILURES IN THE LAST 4 MONTHS. THAT'S JUST MY NEIGHBOR AND MY SISTER AND MYSELF. THIS IS A 500.00 REPAIR AND I'M SURE THAT THIS CAN'T BE ISOLATED OCCURRENCES. *TR

Electrical System › Instrument Cluster/Panel
Filed Apr 5, 200880,000 milesVA

SPEEDOMETER SUDDENLY QUIT WORKING, SHOWING HIGHWAY SPEEDS OF 95-120+MPH, ONLY WENT DOWN TO 20MPH AT LOWEST WHEN CAR IS STOPPED. USUALLY READS 60 AT STOP. MESH CHECKED IT & SAYS INSTRUMENT CLUSTER. ALL OTHER GAUGES OK. SEEMS LIKE ENOUGH COMPLAINTS TO GET GM TO CORRECT THIS, WITHOUT CHARGE TO CUSTOMER. FAILURE NOW LASTED 6 MOTHS - USING GPS TO DETERMINE SPEED. *TR

Electrical System › Instrument Cluster/Panel
Filed Mar 17, 200840,000 milesGA

SPEEDOMETER FAILURE, FAILS TWICE A MONTH FOR A DAY OR TWO. *TR

Electrical System › Instrument Cluster/Panel
Filed Feb 23, 200850,000 milesVA

JUST ANOTHER COMPLAINT ON THE SPEEDOMETER; VEHICLE NOW HAS 50,000 MILES, SO IT'S OUT OF WARRANTY AND THE DEALER WON'T FIX. PULL UP TO A STOP SIGN AND SPEEDOMETER STILL READS 20 MPH. VARIES ALL OVER THE PLACE. IF GMC DOESN'T RECALL, I WILL HAVE ENJOYED BOTH MY FIRST AND LAST GMC AT THE SAME TIME. *TR

Structure › Body › Tailgate
Filed Feb 22, 200853,000 milesIL

END GATE WOULD NOT SWING OPEN. GLASS LOWERS. ENDGATE OPENS FLAT. EMERGENCY BUTTON DOES NOT WORK EITHER. SINCE YOU CAN NOT SWING OPEN THE ENDGATE YOU CAN NOT ACCESS THE HOIST DRIVE SHAFT HOLE TO ALLOW THE UNDERBODY-MOUNTED SPARE TIRE TO BE LOWERED. GMC DEALER SERVICE TECH DIAGNOSED OPEN IN TAILGATE END SWITCH. REPLACED TAILGATE END SWITCH ON 2/21/2008. *TR

Visibility › Defroster/Defogger/Hvac System › Rear Window
Filed Feb 22, 200853,500 milesIL

GMC DEALER SERVICE TECH FOUND THE WIRE TO REAR DEFROSTER CORRODED AND BROKEN. REPAIRED WIRING. *TR

Electrical System › Instrument Cluster/Panel
Filed Feb 12, 200873,000 milesVA

1. NO EVENT. JUST DRIVING 2. SPEEDOMETER FAILURE. 0 AT NORMAL DRIVING SPEEDS 3. NOT CORRECTED. *TR

Electrical System › Instrument Cluster/Panel
Filed Jan 30, 200822,000 milesMD

ALL GAUGES FAIL THEN TURN BACK ON, WARNING BELL CONTINUES TO RING DASHBOARD GOES THROUGH SYSTEM CHECK AND BELL GOES OFF AT EACH CHECK, SUCH AS UNKNOWN DRIVER, DOOR AJAR,ECT. GAUGES MAY GO DEAD AND COME BACK TO LIVE SEVERAL TIMES WITHIN A SHORT TRIP. WHEN GAUGES WORK THE ALARM BELL CONTINUES TO RING EVEN WHEN DRIVING. *TR

Electrical System › Instrument Cluster/Panel
Filed Jan 2, 200853,000 milesFL

I HAVE A 2004 GMC ENVOY XUV. THE SPEEDOMETER BEGAN TO SHOW INCORRECT SPEED (E.G. ON THE HIGHWAY FOLLOWING TRAFFIC FLOW AND SPEEDOMETER READS 20 MPH). OTHER GAUGES SHOWING PROBLEMS (E.G. TACHOMETER SHOWING 7000 RPMS WHEN IDLING, ALL OTHER GAUGES POSITIONED IN AREAS BELOW OR ABOVE THERE LIMITS, ETC.). THERE SEEM TO BE A HUGE NUMBER OF COMPLAINTS ON THE INTERNET ABOUT THIS EXACT PROBLEM. TOOK TO DEALER, THAY STATE IT NEEDS INSTRUMENT CLUSTER PANEL REPLACED, ESTIMATE OVER $500.*CN

Electrical System › Instrument Cluster/Panel
Filed Oct 25, 2007UT

2004 GMC ENVOY XUV SPEEDOMETER DOES NOT WORK EXCEPT ON OCCASSION. *TR

Fuel System, Gasoline
Filed Sep 11, 200745,100 milesCA

TL*THE CONTACT OWNS A 2004 GMC ENVOY XUV. ON SEPTEMBER 3, 2007, THE CHECK ENGINE LIGHT ILLUMINATED AND THE CONTACT SMELLED GAS FUMES IN THE PASSENGER COMPARTMENT. HE DISCOVERED A SMALL FUEL LEAK COMING FROM THE NECK OF THE FUEL TANK. THE DEALER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY DUE TO THE MILEAGE, THEREFORE THEY COULD NOT PROVIDE ANY ASSISTANCE. THE PURCHASE DATE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 45,200 AND FAILURE MILEAGE WAS 45,100. UPDATED 10/09/07 *TR

Electrical System › Instrument Cluster/Panel
Filed Aug 2, 2007MN

THE SPEEDOMETER ON MY 2004 GMC ENVOY BEGAN ACTING ERRATICALLY, SOMETIMES READING TOO LOW, AND OTHER TIMES READING TOO HIGH. I WAS CHARGED $511 BY A GM DEALER TO REPLACE THE INSTRUMENT CLUSTER. THE INCIDENT DATE INDICATED IS APPROXIMATE. WITH REGARD TO NUMBER OF FAILURES, THIS IS THE APPROXIMATE NUMBER OF TIMES I INITIALLY OBSERVED THE SPEEDOMETER READING TOO LOW OR TOO HIGH. EACH FAILURE LASTED FOR A NUMBER OF DAYS AND THEN THE SPEEDOMETER SEEMED TO READ CORRECTLY FOR A WEEK OR TWO BEFORE THE NEXT FAILURE. *TR

Electrical System › Instrument Cluster/Panel
Filed Jun 20, 2007MI

SPEEDOMETER ON 2004 ENVOY XUV LEASE STARTED ACTING ERRATICALLY AFTER WARRANTY HAD RUN OUT. SHOWED 120 MPH AT RESTING SOMETIMES, OFTEN STUCK AT 120-130 MPH. THIS APPEARED TO BE A KNOWN DEFECT FROM MY RESEARCH, AND THE DEALER WANTED ME TO PAY FOR THIS WHEN TURNING THE CAR IN. *AK

Electrical System › Instrument Cluster/Panel
Filed Jun 10, 200740,000 milesMA

1) THE SPEEDOMETER STOPPED WORKING A FEW MONTHS AGO. 2) MY INSPECTION STICKER IS NOW DUE TO BE REPLACED, BUT I CAN'T GET ONE WITHOUT THE SPEEDOMETER WORKING. 3) CUSTOMER SERVICE THRU GMC WAS NO HELP AT ALL. THEY SAID I NEEDED TO TAKE IT TO THE DEALERSHIP TO HAVE IT LOOKED AT. WHICH I WILL HAVE TO PAY FOR, THEN THEY WILL REVIEW THE CASE. OH HOW NICE, REVIEW IT JUST TO TELL ME I HAVE TO PAY FOR IT?! I'VE SEEN THOUSANDS OF PEOPLE REPORTING THIS ON THE INTERNET. WHY HASN'T ANYTHING BEEN DONE? IF YOUR EVERYDAY AVERAGE JOE IS RESPONSIBLE FOR THE WORK/PRODUCTS HE/SHE PUTS OUT, WHY NOT THE BIG CORPORATIONS?

Electrical System
Filed May 24, 200783,000 milesNJ

WHENEVER I TURN ON MY HEATING SYSTEM FAN, MY WARNING LIGHTS FOR THE ABS AND BRAKE FAILURE LIGHTS COME ON AND THE ON DASH COMPUTER INDICATES SERVICE BRAKES IMMEDIATELY. I HAD THE BRAKES CHECKED AND THEY ARE FINE. THERE APPEARS TO BE SOME ELECTRONIC MALFUNCTION. CAR IS AT DEALER NOW

Fuel System, Gasoline › Storage › Tank Assembly › Mounting
Filed Apr 23, 200738,200 milesFL

TL* THE CONTACT OWNS A 2004 GMC ENVOY. THE VEHICLE WAS PURCHASED ON SEPTEMBER 29, 2004 AND THE MILEAGE WAS 90. ON MARCH 27, 2007 TIGHTENED GAS CAP LIGHT CAME ON. ON MARCH 30, 2007 THE DEALER STATED THAT THERE WAS A LEAK COMING FROM THE NECK HOSE CONNECTED TO THE GAS TANK AND THE FUEL PUMP. THE DEALER STATED THAT THE GAS TANK HAD TO BE REPLACED. THE CONTACT WAS CONCERNED ABOUT THE SAFETY RISK INVOLVED CONSIDERING THE YEAR OF THE VEHICLE. THE FAILURE MILEAGE WAS 38,200, AND THE CURRENT MILEAGE WAS 39,600. *AK

Structure › Body
Filed Mar 20, 200753,000 milesWI

TL* - THE CONTACT OWNS A 2004 GMC ENVOY XUV. THE CONTACT STATED THAT THE PLASTIC TRIM MOLDING ON THE TOP AND IN THE REAR OF THE VEHICLE WHICH PROTECTS THE RETRACTABLE ROOF FILLED UP WITH SNOW WHICH CHANGED INTO ICE, AND WHEN THE ICE BEGAN TO MELT IT EXPANDED AND HIGH MOVEMENT OF THE VEHICLE CAUSED THE VEHICLE'S TRIM MOLDING TO RIP APART. IT BROKE THE CLIPS ,AND PULLED IT RIGHT OFF THE CAR. THE CONTACT STATED THAT THE MORE WATER AND ICE WERE ON THE VEHICLE THE HIGHER THE SPEED TRAVELED, AND THE MORE THE TRIM RIPPED APART. THE TRIM MOLDING WAS HELD ON BY PLASTIC CLIPS. THE FAILURE AND CURRENT MILEAGE WERE BOTH 53,000.*AK

Unknown or Other
Filed Mar 19, 200777,000 milesCA

I PURCHASED A NEW 2004 ENVOY XUV FROM RALLY GMC IN PALMDALE, CA (PURCHASED IN JANUARY 2004). AT ABOUT 74000 MILES (2000 MILES AFTER EXTENDED WARRANTY EXPIRED), THE SPEEDOMETER STARTED REGISTERING 45MPH, REGARDLESS OF WHAT SPEED I WAS ACTUALLY GOING. IN ADDITION, IT NOW JUMPS FROM SPEED TO SPEED IN 5MPH INCREMENTS. I DISCOVERED THIS WHILE DRIVING FROM LA TO DALLAS ON THE INTERSTATE AT FREEWAY SPEEDS IN EARLY DECEMBER 2006. I ORIGINALLY THOUGHT IT WAS BECAUSE IT WAS COLD OUTSIDE, AND A SENSOR HAD ICE ON IT. BUT AFTER IT WARMED UP AND I FOUND MYSELF GOING ABOUT 80-90MPH, WHILE THE SPEEDOMETER REGISTERED 45MPH, I REALIZED THE SPEEDO HAD FAILED. I PULLED THE ICU FUSE AND THE SPEEDOMETER RESET AND STARTED ACTING OK FOR THE REST OF THE TRIP. IT FAULTED AGAIN ABOUT A WEEK LATER AND HAS NEVER WORKED RIGHT SINCE. RALLY CHEVROLET/GMC IN PALMDALE CA QUOTED ME A PRICE OF $600.00 PLUS TO FIX IT, PLUS AN INDEFINITE TIME IN THE SHOP.

Electrical System › Instrument Cluster/Panel
Filed Feb 22, 200746,500 milesNY

THE SPEEDOMETER HAS BECOME ERRATIC ON MY 2004 GMC ENVOY XUV. I AM TOLD IT WILL REQUIRE REMOVAL & REPAIR IN THE RANGE OF 500-600 DOLLARS. THIS APPEARS TO BE A MANUFACTURING DEFECT THAT CONVENIENTLY APPEARS SHORTLY AFTER THE EXPIRATION OF THE WARRANTY. FROM WEB POSTS IT IS OBVIOUSLY A WIDESPREAD PROBLEM THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *JB

Electrical System › Instrument Cluster/Panel
Filed Jan 21, 200745,000 milesIA

SPEEDOMETER IS PEGGED AT 120 ON MY 2004 GMC ENVOY. *JB

Electrical System › Instrument Cluster/Panel
Filed Dec 12, 200631,800 milesCA

2004 GMC ENVOY SPEEDOMETER SLOWS DOWN TO ZERO AT HIGHWAY SPEEDS. *JB

Visibility › Power Window Devices and Controls
Filed Nov 30, 200640,000 milesFL

I HAVE A 2004 GMC ENVOY. IT HAS TWO BUCKET SEATS AND A SECOND ROW BENCH SEAT AND A TRUNK THAT IS SEPARATED BY A PANEL WITH A GLASS INSIDE THE PANEL. I GUESS I HAVE ROLLED THIS WINDOW DOWN 5 TIMES SINCE I HAVE OWNED IT AND NOW THE GLASS WILL NOT ROLL UP OR DOWN. I TOOK IT TO A SHOP AND THEY SAID THE PART (REGULATOR) IS ON BACK ORDER FROM GM. THIS MEANS ONLY ONE THING THAT THEY HAVE HAD NOTHING BUT PROBLEMS WITH IT. I CALLED THE DEALER I PURCHASED THE VEHICLE AND OF COURSE THEY HONOR NOTHING AND IN FACT HAD SOLD OUT AND DID NOT KNOW WHERE MY PAPERS WERE AT ON THE VEHICLE. THIS WAS THE REASON IT TOOK ME 34 YEARS TO PURCHASE ANOTHER GM VEHICLE. I GOT BURNED AS A GREEN KID OUT OF COLLEGE WITH MY FIRST JOB AND PURCHASED A GM AND GOT SCREWED BY THE SALES PERSON IN THE CHECKERED COAT. GO FIGURE. ON TOP OF ALL THIS, THE RADIO FACE HAS TURNED FROM BLACK TO YELLOW AS THE PAINT OF ALL THINGS HAS STARTED COMING OFF OF THE RADIO. WHY WAS THE PLASTIC NOT MOLDED BLACK PLASTIC INSTEAD OF YELLOW PLASTIC AND PAINTED. DEALER SAID IT WAS NOT UNDER WARRANTY AS IT WAS PAST THE MILES. WELL THAT STINKS AS I HAD THE TRUCK LESS THAN A YEAR AT THAT POINT. I TRAVEL A LOT IN MY JOB AND PUT A LOT OF MILES ON THE VEHICLE, BUT THAT SHOULD NOT HAVE ANYTHING TO DO WITH THE RADIO OR WINDOW REGULATOR. WHAT CAN I DO? *JB

Electrical System › Instrument Cluster/Panel
Filed Nov 14, 200650,000 milesCT

DRIVING ON THE HIGHWAY APX 70 MPH. SPEEDOMETER WAS INDICATIONS 110 MPH. PULLED OVER AND SPEEDOMETER STILL INDICATED 35 MPH WHILE I WAS STOPPED. *NM

Electrical System
Filed Nov 2, 200643,700 milesVA

2004 GMC ENVOY XUV I HAVE A LITTLE OVER 40,000 MILES AND MY SPEEDOMETER HAS STOPPED WORKING. IT SAYS I'M GOING 120 MPH WHEN I MAY BE DOING 50 MPH. THE NEEDLE MOVES ERRATICALLY. I'M FINDING I'M NOT THE ONLY GM CUSTOMER HAVING THIS PROBLEM. I FEEL THIS SHOULD BE A SAFETY RECALL. ESPECIALLY ON A VEHICLE THAT'S ONLY 2 YEARS OLD W/ UNDER 50,000 MILES. THIS IS A ROAD HAZARD AND AN EXPENSE I SHOULD NOT HAVE TO PAY. *NM

Air Bags › FrontalCrash1 injured
Filed Oct 9, 2006MA

MY FIANCE WAS DRIVING MY 2004 GMC ENVOY SUV. WHILE DRIVING REPORTED TO BE APPROXIMATELY 40 MPH; THE CAR IN FRONT OF HER SLAMMED ON HER BRAKES, SHE ATTEMPTED TO BRAKE, SWERVED TO THE RIGHT TO AVOID THE CAR IN FRONT OF HER, CRASHING INTO A UTILITY POLE. SHE WAS WEARING HER SEAT BELT. DURING THIS TIME NEITHER THE DRIVER OR PASSENGER SIDE AIRBAG DEPLOYED. SHE WAS TAKEN BY AMBULANCE TREATED FOR SCRAPES & BRUISES, PAIN, MINOR INJURIES, MAJOR INJURIES RULED OUT BY X-RAYS & CT SCANS, THEN RELEASED. I UNDERSTAND THE THEORY " IF A PERSON IS ABLE TO WALK AWAY FROM THE CRASH THE VEHICLE DID IT'S JOB." MY CONCERN WAS NOT MUCH OF A CONCERN UNTIL THE RESPONDING EMT'S, OFFICERS, AND MECHANIC AT THE PLACE WHERE THE CAR IS CURRENTLY STORED ALL VOICED CONCERNS REGARDING THE FACT NO AIRBAG DEPLOYED IN THIS ACCIDENT. I ALSO BECAME CONCERNED AFTER SEEING THE DAMAGE DONE TO THE VEHICLE. WE ARE NOT OFFICIALLY SURE OF THE STATUS OF THE CAR AT THIS TIME AS WE ARE STILL WAITING TO HEAR FROM THE ADJUSTER. HOWEVER, THE MECHANIC & RESPONDING OFFICER BELIEVE IT IS TOTALED. THE ENTIRE FRONT WINDOW SHATTERED, PASSENGER SIDE DOOR IS RIPPED OFF HANGING ON A THREAD, THE ENTIRE FRONT END/GRILL RIPPED OFF, BOTH HEADLIGHTS CRUSHED, THE PASSENGER SIDE HEADLIGHT IS NO LONGER THERE, THE PASSENGER SIDE FRONT TIRE ENTIRELY MISSING ALONG WITH ANYTHING HOLDING IT IN PLACE, THE GLOVE COMPARTMENT IS ALMOST TOUCHING THE FRONT PASSENGER SEAT. THE PASSENGER SEAT WAS PUSHED BACK TOWARD THE BACK SEAT OF THE CAR AS WELL. MY FIAN

Service Brakes, Hydraulic
Filed Jul 11, 2006700 milesNC

MY 2004 GMC ENVOY XUV HAD AT LEAST 12 FAILURES TO STOP. THIS ISSUE BEGAN OCCURRING AS SOON AS I BOUGHT IT NEW IN 2005. DESCRIPTION OF THE ISSUE: 1. WHILE APPLYING BRAKES, BRAKE PEDAL BECOMES SOFT FOR A PERIOD OF TIME (SHORTEST 1 SECOND, LONGEST 3-4 SECONDS) CAUSING FAILURE TO STOP. 2. ISSUE IS VERY INTERMITTENT AND OCCURS AT ANY TRAVELING SPEEDS (EXAMPLE: 75 MPH, 15 MPH)... WHAT WAS DONE: 1. FIRST COMPLAINT TO SERVICE DEPARTMENT IN 2005: NO ISSUES FOUND. 2ND COMPLAINT AT 2005: DEALER REPLACED BRAKE BOOSTER. 3RD COMPLAINT IN JUN 2006: DEALER REPLACED BRAKE BOOSTER AGAIN. CONCLUSION: SINCE THIS ISSUE IS VERY INTERMITTENT AND I DO NOT DRIVE THIS VEHICLE VERY OFTEN, IT MAY TAKE SOME TIME TO VERIFY THE FIX. I DO NOT FEEL SAFE TO DRIVE THIS SUV. *NM

Visibility › Defroster/Defogger/Hvac System
Filed Apr 8, 200621,890 milesCT

CLOSED REAR DOOR ON BACK OF 2004 GMC ENVOY XUV AND THEN STARTED TO DRIVE THE CAR. PUT ON THE REAR DEFROSTER AND THE REAR WINDSHIELD WIPER AND THE REAR WINDOW SHATTERED WITHIN 30 SECS. *NM

Seat Belts › Front › Retractor
Filed Mar 2, 2006TX

2004 ENVOY DRIVER SIDE SEAT BELT WILL NOT RELEASE. *TS THE CONSUMER HAD GREAT DIFFICULTY TRYING TO GET THE SEAT BELT TO RELEASE FROM THE RETRACTOR. *JB

Air BagsCrash1 injured
Filed Dec 30, 2005FL

WHAT IS HAPPENING TO CLAIM 10134972? *JB

Power Train › Automatic Transmission1 injured
Filed Nov 30, 200529,786 milesFL

TRAVELING ON THE INTERSTATE AT 60 MPH TRANSMISSION SHIFTED GEARS VIA CRUISE CONTROL AND THE TRANSMISSION LOST 3RD AND 4TH GEARS. WHEN CONTACTING ONSTAR 3 DIFFERENT TIMES THEY INSISTED IT WAS SAFE TO DRIVE. THEN THE WHOLE TRANSMISSION DIED. *NM

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited SlipCrash1 injured
Filed Aug 31, 2005FL

VEHICLE: N04 GMC ENVOY VIN: [XXX] THE ABOVE VEHICLE WAS PURCHASED 12/31/04 AND WAS TOTALED 5/05. MY SON WAS DRIVING THE VEHICLE AND WITNESS SAY THE BRAKES HAD LOCKED AND CAUSED MY SON TO GO INTO A SLIDE AND THE VEHICLE FELL DOWN THE SIDE OF THE HILL. THE VEHICLE HAD PERFORMED A 180 AND ROLLED DOWN THE HILL. THE AIR BAGS AND ON STAR DID NOT DEPLOY. GMAC INVESTIGATED THE INCIDENT AND INDICATED THAT THERE WERE NO RECALL AND THE BRAKES SHOWED NO CRACKS. THE INVESTIGATOR 813-731-3051 AND PHOTOS OF THE AREA SHOW THE BRAKES HAD LOCKED. GMAC REFUSES TO SHARE THE INVESTIGATIVE REPORT. *NM UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Suspension › Front
Filed Aug 5, 200524,712 milesPA

DT: THE CONTACT OWNS A 2004 GMC ENVOY. THE CONTACT STATES THAT THE DEALERSHIP HAD TO REPLACE THE FRONT SWAY BAR LINKS. THE FIRST TIME IT WAS REPLACED WAS AT 24,712 MILES. CURRENTLY, AT 33, 700 THE SWAY BAR LINK PIN NOISE RECURRED. THE CONTACT WAS TAKING THE VEHICLE BACK AGAIN TO THE DEALER. *AK *JB

Equipment › Mechanical › Carrier/Rack
Filed Jun 27, 20053,800 milesFL

THE CONSUMERS ROOF RACK ON THE VEHICLE BLEW OFF WHILE DRIVING. THE ROOF RACK WAS HANGING ON THE VEHICLE,THE OTHER HIT THE ROAD AND BOUNCED ON THE TURNPIKE. THE DRIVER SAW THE OTHER VEHICLE SWERVING TO MISS THE ROOF RACK, BUT NO ACCIDENT OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED, BUT WANTED TO FILE A COMPLAINT FIRST. *AK *SC *JB

Structure › Body › Tailgate › Hinge and Attachments
Filed Jun 8, 200517,000 milesNM

DT: THE TAILGATE INTERLOCK FAILED. THE TAILGATE COULD HAVE FALLEN OFF. IT WAS DANGLING ON 1 HINGE. *AK *SB *AK

Latches/Locks/Linkages1 injured
Filed Mar 23, 200522,500 milesTN

WHILE SITTING IN A DRIVE THROUGH WINDOW AT A RESTAURANT WITH THE VEHICLE IN DRIVE TWO MEN ENTERED THE REAR OF THE VEHICLE, SHOT THE CONSUMER, AND TOOK THE VEHICLE. CONSUMER WAS CONCERNED AS TO HOW THE MEN ENTERED THE REAR OF VEHICLE SINCE THE VEHICLE WAS IN GEAR, AND ALL DOORS WERE SUPPOSE TO BE SECURED. AFTER RECEIVING THE VEHICLE BACK DEALER MADE THE NECESSARY REPAIRS, AND TOLD THE CONSUMER THAT THE AUTOMATIC LOCKS WERE PROGRAMMED BY THE CONSUMER, EVEN THOUGH THE MANUAL STATED THEY WERE PROGRAMMED FROM THE FACTORY. CONSUMER PROGRAMMED THE LOCKS, AND THEY WORKED FOR THREE DAYS. THEN, CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, AND THEY PROGRAMMED THE LOCKS. IT LASTED FOR THREE WEEKS, AND THEN CHANGED AGAIN, ALLOWING THE REAR LOCKS TO ALLOW ENTRY WHEN THE VEHICLE WAS IN GEAR. THIS PROCESS CONTINUES, AND THE VEHICLE LOCKS WERE STILL DEFECTIVE.*AK

Latches/Locks/Linkages › Doors › Latch
Filed Mar 15, 2005500 milesIA

I WASHED MY ENVOY AT A CAR WASH BY HAND I WANTED TO SEE IF THE SELLS MAN WAS RIGHT ABOUT YOU CAN WASH THE INSIDE OF THE TRUCK WHEN I FINISHED THE BACK HATCH WOULD NOT CLOSE IT TOOK AN HOUR TILL IT DRIED TO CLOSE. THEN IT RAINED AND I HAD TO OPEN THE BACK GATE AND IT WOULD'T CLOSE I TOOK IT TO THE DEALER RIGHT AWAY AND THEY REPLACED THE ELECTICAL PARTS BECAUSE THEY SAID THEY HUNG DOWN TO LOW AND GOT WET THEN WHEN I PICKED UP MY ENVOY THE BACK WINDOW WOULD GO DOWN WITH THE KEY BUT WOULD'NT GO BACK UP SO I WENT IN AND ASKED ABOUT THAT HE SAID THAT IS ONE THING WE DID NOT ORDER A PART FOR SO YOU WILL HAVE TO COME BACK WHEN WE GET THAT PART IN. NOW AFTER EVERYTHING HAS BEEN REPLACED I HAD PROBLEMS AGAIN THIS TIME IT WAS COLD NOT RAINING IAM TAKING IT BACK ON THURSDAY TO SEE WHAT HAS WENT WRONG. *AK

Electronic Stability Control › Automatic (asc)
Filed Nov 23, 2004IL

I PURCHASED A "NEW" 2004 GMC ENVOY, THE VEHICLE IS APPROXIMATEYL 11/2 TO 21/2 INCHES HIGHER ON TH LEFT SIDE. THE VEHICLE LEANS TO THE RIGHT, I TOOK THE VEHICLE TO THE DEALER FO THEM TO INVESTIGATE THE PROBLEM. THEY REFUSED TO DO ANYTHING BECAUSE "GM" TOLD THEM NOT TO DO ANYTHING UNTIL THERE WERE A CERTAIN AMOUNT OF MILE ON THE VEHICLE. I FEEL THIS PROBLEM SHOULD BE INVESTIGATED AS THE CENTER OF GRAVITY IS CHANGDE AND COULD CREATE A "ROLL OVER " SITUTAION IF THE PROBLEM ISN'T ADRESSED. PERHAPS THE DEFECT HAS ALREADY CAUSED SOME ROLL OVER ACCIDENTS.. *AK

Engine and Engine Cooling › Engine
Filed Nov 15, 200440 milesMD

MY ENVOY XUV (8CYL) HAS ENGINE TROUBLE, WHICH GMC SAYS IS NORMAL. IT OCCASIONALLY HAS EXTREMELY ROUGH IDLE, MORE TIMES THAN NOT, IT HESITATES AS IF TRYING TO DECIDE IF IT'LL STALL OUT OR NOT. USUALLY THIS HAPPENS WHEN ATTEMPTING TO RESUME DRIVING AFTER SITTING AT A LIGHT OR AFTER OTHER COMPLETE STOP. I FEEL THAT THIS ONE DAY MAY GET ME REAR ENDED OR T-BONED BY ANOTHER CAR. SADLY, I NOTICED THIS SINCE THE FIRST DAY I DROVE IT OFF THE LOT BRAND NEW.*AK

Visibility › Glass, Side/Rear
Filed Oct 14, 20043,600 milesCA

WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER GLASS EXPLODED. THE TEMPERATURE WAS NOT HOT OUTSIDE, 68 DEGREES. THERE WAS NO ONE IN THE VEHICLE AT THE TIME. THE CONSUMERS WIFE HEARD A SOUND LIKE A WATER BALLOON HAD JUST BEEN POPPED. THE CONSUMER STATED NOTHING HIT THE VEHICLE. THE VEHICLE WAS PARKED IN THE CONSUMERS DRIVE WAY. *JB

Visibility › Sun/Moon Roof Assembly
Filed Apr 21, 20046,000 milesME

ON 3 SEPARATE OCCASIONS SUN ROOF STUCK IN AN OPEN POSITION. DEALERSHIP REPLACED THE SUN ROOF MOTOR. THIS PROVIDED A TEMPORARY SOLUTION. ALSO, AT 6,000 MILES, SEVERE AND UNCONTROLLABLE VIBRATION OCCURRED IN THE ENTIRE BODY OF THE VEHICLE WHEN THE REAR WINDOWS WERE OPENED. VIBRATION OCCURRED WHEN THE VEHICLE'S SPEED EXCEEDED 55 MPH. DEALERSHIP REPRESENTATIVE INDICATED AFTER TEST DRIVING THE VEHICLE THAT THE VIBRATION WAS NORMAL, AND ONLY ONE REAR WINDOW SHOULD BE OPENED AT A TIME. CONSUMER FELT THE VIBRATION WAS CAUSED BY A DESIGN FLAW IN THE REAR WINDOWS.*AK

Visibility › Glass, Side/Rear
Filed Jan 4, 20043,000 milesID

WHILE TRAVELING ON INTERSTATE 90 AT 75 MILES PER HOUR, THE REAR TAILGATE GLASS IMPLODE INTO THE PASSENGER COMPARTMENT FOR NO APPARENT REASON. NOTHING HAD COME IN CONTACT WITH THE REAR GLASS, NOR WHERE THERE ANY OTHER VEHICLES IN THE AREA AT THE TIME TO HAVE CAUSED THIS THE GLASS WAS SPRAYED ALL AROUND IN THE PACK COMPARTMENT OF THE VEHICLE. *LA

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2004 GMC Envoy Xuv → · Every Envoy Xuv year → · How the figures are calculated →