2014 Genuine Scooter Stella

Routine

Owners filed 1 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 1 time.

What fails

Component	Reports		Crashes	Fires	Injuries
Electrical System	1		0	0	0

1 safety recall

Part 573 reports

Electrical System › Ignition › Module14V408000

Filed Jul 7, 2014800 vehiclesGenuine Scooters, Llc

Defect. Genuine Scooters, LLC (Genuine) is recalling certain model year 2014 Stella 125 Automatic scooters manufactured December 2013 to March 2014. The affected scooters may have a faulty engine control unit (ECU) which can cause the engine to stall without warning.

Risk. If the engine stalls while the scooter is being ridden there is an increased risk of a crash.

Remedy. Genuine will notify owners, and dealers will replace the ECU with a new one, free of charge. The recall began on August 29, 2014. Owners may contact Genuine customer service 1-773-433-1311.

What owners reported

Newest filings

Electrical System

Filed Sep 3, 2014101 milesCA

I BOUGHT A BRAND NEW 2014 GENUINE STELLA SCOOTER FROM A DEALER IN CALIFORNIA. FOR THE FIRST 30 DAYS I OWNED THE BIKE IT BROKE DOWN 4 TIMES DUE TO THE ECU UNIT. IT WAS IN THE SHOP 21 DAYS OF THE FIRST 30 DAYS I OWNED IT. THE DEALER I BOUGHT IT FROM EVENTUALLY FOUND OUT THE PROBLEM AND WAS ABLE TO FIX IT. I CONTACTED GENUINE IN CHICAGO MULTIPLY TIMES AND WAS ALWAYS BRUSHED OFF. DURING THOSE FIRST 30 DAYS I WAS STRANDED IN DIFFERENT PLACES IN LA FOR HOURS AT A TIME. THE TOW SERVICE MEMBERSHIP THEY OFFER DOESN'T LET YOU TOW WITHIN 7 DAYS OF YOUR LAST TOW, AKA I PAID FOR A LOT OF TOWING. OVERALL THESE ARE UNSAFE AND UNPREDICTABLE SCOOTERS. *TR

1 of 1 complaints, reproduced as filed.

Across model years

Worst on record: 2013

Year	Complaints	Recalls	Fires	Deaths	Assessment
2014 — this page	1	1	0	0	Routine
2013	2	0	0	0	Routine

Compare every Stella year →

Other Genuine Scooter models

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Reading this record

No unusual pattern of severe incidents in the complaint record.

Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.

Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.

Most recent recall on file: Jul 7, 2014. Source: NHTSA Office of Defects Investigation.