TL* THE CONTACT OWNS A 2013 GENUINE SCOOTER STELLA. WITH THE SCOOTER TURNED ON AND WHILE TURNING TO THE RIGHT AT A VERY LOW SPEED, THE ENGINE SUDDENLY REVVED HIGH AND BECAME STUCK AT 1 MPH. THE STEERING WHEEL WAS ALSO NOT ABLE TO STEER THE SCOOTER STRAIGHT. THE CONTACT LOST CONTROL OF THE SCOOTER AND FELL TO THE GROUND WITH THE SCOOTER ON TOP AND IN FULL THROTTLE. THE SCOOTER WAS RESTARTED AND THE ENGINE CONTINUED TO REV. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 2,900.
2013 Genuine Scooter Stella
Owners filed 2 complaints about this vehicle with federal regulators, most often about the vehicle speed control. No safety recall has been issued.
| Component | Reports | Crashes | Fires | Injuries | |
|---|---|---|---|---|---|
| Vehicle Speed Control | 2 | 0 | 0 | 0 |
What owners reported
Newest filingsWHEN I BOUGHT MY NEW 2013 GENUINE STELLA IN MAY OF 2013 FROM A DEALERSHIP IN WRENTHAM, MASSACHUSETTS FOR THE PRICE OF $3764, UNKNOWN TO ME AT THE TIME IT WAS SOLD WITH A BROKEN FUSE, WHICH PREVENTED THE TAIL LIGHT FROM WORKING PROPERLY. THIS CAUSED THE SCOOTER TO FAIL ITS INITIAL STATE INSPECTION. I WENT TO GET THIS FIXED UNDER WARRANTY AT ANOTHER MANUFACTURER-AUTHORIZED DEALERSHIP IN BOSTON. ON JULY 27, 2013, DURING THE RIDE HOME FROM THE BOSTON DEALERSHIP, SCARCELY TEN MILES AFTER EMBARKING, THE GEARSHIFT SUDDENLY FAILED. THE TRANSMISSION THUS BECAME INOPERABLE AND MY SPEED QUICKLY DROPPED TO A CRAWL, WHICH NEARLY CAUSED ME TO GET REAR-ENDED. I WAS LEFT STRANDED ON THE STREET FOR FOUR HOURS WAITING FOR ROADSIDE ASSISTANCE. SEVERAL DAYS AFTER GETTING THE GEAR SHIFT FIXED MY FUEL GAUGE STOPPED WORKING AND SO DID THE SPEEDOMETER. ALL OF THESE PROBLEMS HAVE OCCURRED WITHIN THE FEW HUNDRED MILES. *TR
2 of 2 complaints, reproduced as filed.
Across model years
Worst on record: 2013| Year | Complaints | Recalls | Fires | Deaths | Assessment |
|---|---|---|---|---|---|
| 2014 | 1 | 1 | 0 | 0 | Routine |
| 2013 — this page | 2 | 0 | 0 | 0 | Routine |
Other Genuine Scooter models
All Genuine Scooter models →Reading this record
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Most recent recall on file: none. Source: NHTSA Office of Defects Investigation.