Owners filed 1 complaints about this vehicle with federal regulators, most often about the electrical system. It has been recalled 3 times.
What fails
Component
Reports
Crashes
Fires
Injuries
Electrical System
1
0
0
0
3 safety recalls
Part 573 reports
Electrical System18V484000
Filed Jul 19, 20182,110 vehiclesPolaris Industries, Inc.
Defect. Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD vehicles. The drive mode switch can send an incorrect signal, causing the vehicle to become inoperative or go in the opposite direction than intended.
Risk. If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
Remedy. Polaris will notify owners, and dealers will replace the drive mode system with one that has separate inputs for each position (forward, neutral and reverse), free of charge. The recall began November 28, 2018. Owners may contact Polaris customer service at 1-855-863-2284. Note: This recall supersedes recall 16V-884. Vehicles previously repaired under that campaign need the repairs covered by this campaign as well.
Wheels › Lugs/Nuts/Bolts/Studs17V279000
Filed Apr 26, 20171,254 vehiclesPolaris Industries, Inc.
Defect. Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles, equipped with steel wheels. The lug nuts on the front wheels may loosen, potentially resulting in a front wheel detaching from the vehicle.
Risk. If a wheel separates from the vehicle, it can increase the risk of a crash.
Remedy. GEM will notify owners, and dealers will replace the lug nuts, and inspect the wheels. The recall began June 8, 2017. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-17-01.
Electrical System16V884000
Filed Dec 8, 20161,644 vehiclesPolaris Industries, Inc.
Defect. Polaris Industries, Inc. (Polaris) is recalling certain 2016-2017 GEM E2, E4, E6, and ELXD electric vehicles manufactured May 29, 2015, to November 18, 2016. The drive mode switch can send an incorrect signal, causing the vehicle to go in the opposite direction than intended.
Risk. If the operator intends to go forward, but the vehicle reverses instead, there would be an increased risk of a crash.
Remedy. Polaris will notify owners, and dealers will replace the drive switch, free of charge. The recall began on December 28, 2016. Owners may contact GEM Consumer Service Department at 1-855-743-3436. Polaris' number for this recall is L-16-01.
What owners reported
Newest filings
Electrical System
Filed Jan 30, 20173,000 milesCA
TL* THE CONTACT OWNS A 2016 GEM E4. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ELECTRICAL FAILURES, WHICH REPORTED INCORRECT INFORMATION ON THE VEHICLE. THE DEALER DIAGNOSED THAT THE VEHICLE NEEDED A SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, AFTER THE SOFTWARE UPDATE, THE FAILURE CAUSED THE VEHICLE TO DRIVE IN THE INCORRECT DIRECTION EVEN THOUGH IT WAS SHIFTED INTO DRIVE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V884000(ELECTRICAL SYSTEM). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. PARTS DISTRIBUTION DISCONNECT.
No unusual pattern of severe incidents in the complaint record.
Complaint counts track how many cars were sold and how long they have been on the road as much as they track quality. A common model from 2013 has had a decade to accumulate reports; a rare one from last year has not. The signal worth weighing is in the severity columns, in whether the same component keeps appearing, and in whether the manufacturer eventually opened a recall for it.
Recall repairs are free for as long as the recall stands. Check whether a specific car still has open work at NHTSA's VIN lookup.
Most recent recall on file: Jul 19, 2018. Source: NHTSA Office of Defects Investigation.