Page 8 of 34 · complaints 351–400 of 1,675

2000 Ford Windstar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2000 record →

Service Brakes, Hydraulic
Filed Oct 31, 201130,000 milesNY

ABS LIGHT CAME ON AFTER ABOUT 3 YEARS AND IS NOW ALWAYS ON. EACH AND EVERY TIME THE CAR IS RE-STARTED THE LIGHT COMES ON WITHIN A FEW MINUTES, AND THEN STAYS ON. *TR

Electrical System
Filed Oct 15, 2011MI

DUE TO A FLUID LEAK, THE SPEEDOMETER AND ODOMETER OF THE VEHICLE DOES NOT WORK PROPERLY. *TR

Service Brakes, Hydraulic
Filed Oct 15, 201181,000 milesIN

FOR A YEAR NOW WE BE NOTICING ODOMETER FAILURE, BRAKE LIGHT AND ABS LIGHT COMING ON. RECENTLY WE FOUND OUT THE BRAKES WEREN'T WORKING AT ALL. LUCKILY NO ACCIDENTS. I INSPECTED THE BRAKE FLUID CONTAINER WHICH WAS EMPTY. I REFILLED IT AND CHECKED AROUND TO SEE FOR ANY LEAKS. I NOTICED IT WAS LEAKING AT THE SCDS SWITCH. I WENT ONLINE AND FOUND A WEBSITE WHERE THEY DESCRIBED THIS TO BE A COMMON PROBLEM AND THAT THERE WAS A RECALL FOR THIS. LUCKY IT HASN'T CAUSED ANY FIRE LIKE IT DID BY SOME OTHER OWNERS. *TR

Engine and Engine Cooling
Filed Oct 11, 2011108,800 milesMD

HAD VEHICLE IN FOR SERVICE RECALLS. RECALLS MET THE REQUIREMENTS TO REPLACE THE SUBFRAME ASSY; HOWEVER, IT WAS REPAIRED INSTEAD. CONTACTED FORD ABOUT MY CONCERN OVER HOW IT WAS BEING FIXED AND WAS TOLD THAT THE DEALER WAS GIVEN INFO. ON HOW TO DO THE REPAIR AND IF THERE WAS ANY PROBLEM AFTER IT WAS FIXED, I WOULD HAVE TO TAKE IT UP WITH THE DEALER BECAUSE IT WOULD BE A WARRANTY ISSUE WITH THEM, THAT FORD WOULD NOT HELP ME. NOW AFTER PICKING UP THE VEHICLE, THE A/C NO LONGER WORKS. - IT BLEW COLD AIR BEFORE THEY GOT IT. *KB

Suspension
Filed Oct 3, 2011140,000 milesNC

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TO HAVE THE REAR AXLE REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). UPON RECEIVING THE VEHICLE FROM THE DEALER, THE CONTACT STATED THAT THE VEHICLE WOULD SHAKE VIOLENTLY WHILE DRIVING 30 MPH AND ABOVE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

Power Train
Filed Sep 26, 2011107,000 milesMD

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT ATTEMPTED TO ACCELERATE FORWARD FROM A COMPLETE STOP WHEN SHE HEARD A LOUD POP. SHE WAS UNABLE TO ACCELERATE FORWARD HOWEVER, SHE WAS ABLE TO ACCELERATE IN REVERSE. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE HE NOTICED THAT WATER WAS IN THE TRANSMISSION AND ADVISED THE CONTACT TO HAVE THE TRANSMISSION REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 107,000. THE VIN WAS NOT AVAILABLE.

Suspension
Filed Sep 26, 2011107,000 milesMD

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE WAS RUSTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION: REAR: AXLE: NON-POWERED AXLE ASSEMBLY) AND STATED THAT THE REPAIR WOULD NOT BE SUFFICIENT ENOUGH TO REPAIR HIS VEHICLE. THE DEALER OFFERED A 12 MONTH OR 12,000 MILEAGE WARRANTY HOWEVER, THE CONTACT WAS NOT SATISFIED THAT THE REMEDY WOULD KEEP HER SAFE WHILE DRIVING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS AWAITING REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 107,000. THE VIN WAS UNAVAILABLE.

Service Brakes, Hydraulic
Filed Sep 23, 201165,000 milesNY

THE ABS LIGHT COMES ON INTERMITTENTLY AS I DRIVE -THE DEALER SAYS ITS THE ABS MODULE (I PAID $108 FOR THE TEST) AND WILL COST $1300 TO FIX -I SEE FROM THE INTERNET THAT THIS IS A MAJOR AND COMMON PROBLEM WITH THESE CARS AND FEEL FORD SHOULD RECALL ALL WINDSTARS AND FIX IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Power Train
Filed Sep 19, 2011115,800 milesTN

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT NOTICED A LEAK COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED WITH A FAULTY TRANSMISSION. THE MANUFACTURER WAS AWARE OF THE FAILURE; HOWEVER, OFFERED NO FURTHER ASSISTANCE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 115,965. THE APPROXIMATE FAILURE MILEAGE WAS 115,800.

Service Brakes, Hydraulic
Filed Sep 7, 2011120,000 milesTX

I HAVE HAD TO FIX THE ABS TWICE AND I AM DEALING WITH THE PROBLEM AGAIN THIS WOULD BE THE THIRD TIME I ALSO HAVE HAD PROBLEMS WITH THE DOORS LOCKS I HAVE TO HAND LOCK MY VAN. *TR

Power Train
Filed Sep 7, 2011156,000 milesFL

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING 10 MPH THE VEHICLE STALLED. THE VEHICLE WAS INOPERABLE SO THE CONTACT PUSHED THE VEHICLE OFF THE ROAD AND INTO A PARKING SPACE. THE CONTACT TOWED THE VEHICLE TO HIS RESIDENCE. THE CONTACT CALLED THE DEALER WHO STATED THEY NEEDED TO PERFORM A DIAGNOSTIC TEST. THE CONTACT STATED THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT STATED THE FAULTY TRANSMISSION WAS A KNOWN ISSUE FOR HIS YEAR, MAKE, AND MODEL. THE FAILURE MILEAGE WAS 156,000.

Suspension › Rear › Axle › Non-powered Axle Assembly
Filed Sep 7, 2011158,013 milesME

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED AFTER HAVING THE VEHICLE REPAIRED FOR RECALL NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY) AND RECALL NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDER BODY SHIELDS), SHE WAS UNABLE TO DRIVE THE VEHICLE SINCE THE BRACKETS AND BOLTS HANG SO LOW WHICH CAUSED IT TO GET STUCK WHEN DRIVING OVER A POT HOLE OR ON TRAIN TRACKS. THE CONTACT STATED THAT THE REPAIRS ONLY SERVE AS A BAND AID AND FAILED TO REMEDY THE PROBLEM. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO STATED THE VEHICLE WAS UNSAFE TO DRIVE SINCE THE SUB FRAME WAS EXTREMELY COMPROMISED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 158,013. RVK

Structure
Filed Sep 4, 2011117,226 milesIL

AFTER EMPLOYING THE STANDARD ISSUED FORD WINDSTAR SCISSORS JACK AND RAISING THE LR SUBFRAME AT THE DESIGNATED JACK POINT TO CHANGE A FLAT TIRE, THE SUBFRAME STARTED TO SNAP AND BUCKLE. THE VAN THEN STARTED TO LOWER IN HEIGHT WITHOUT OPERATING THE JACK. THE VAN LOWERED IN HEIGHT APPROXIMATELY 1-2 IN. AFTER REMOVING THE JACK, THE ASSIGNED JACK POINT WAS BENT. HAD I BEEN TRAVELING, I WOULD NOT HAVE BEEN ABLE TO EFFECTIVELY AND SAFELY EMPLOY(AND STILL CAN NOT SAFELY EMPLOY) THE ISSUED JACK AND REPAIR THE FLAT WITHOUT POSSIBLE HARM OR INJURY. *TR

Service Brakes, Hydraulic
Filed Sep 1, 2011OR

BRAKING DISTANCE SUDDENLY INCREASED. *TR

Suspension › Front
Filed Aug 24, 2011136,000 milesFL

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, THE FRONT AXLE FRACTURED. THE CONTACT MERGED ONTO THE SHOULDER OF THE HIGHWAY AND THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. THE VEHICLE WAS NOT REPAIRED. BOTH THE DEALER AND THE MANUFACTURER DENIED ASSISTANCE WITH REPAIRS. THE FAILURE AND CURRENT MILEAGES WERE 136,000.

Electrical SystemFire
Filed Aug 18, 2011150,000 milesTX

TL* THE CONTACT OWNED A 2000 FORD WINDSTAR. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE EMITTED A BOOM SOUND AND CAUGHT ON FIRE. AS A RESULT, THE VEHICLE WAS DESTROYED. THE FIRE MARSHALL APPEARED ON THE SCENE AND STATED THAT THE FIRE WAS CAUSED BY THE ALTERNATOR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 150.000. THE VIN WAS UNKNOWN.

Suspension › Rear
Filed Aug 17, 2011105,000 milesNJ

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THE REAR DRIVER'S SIDE TIE ROD HAD BROKEN ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THE TIE ROD WAS RUSTED THROUGH. THE CONTACT ASKED THE DEALER WHY THE TIE ROD WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 11V030000 (SUSPENSION: REAR AXLE). THE DEALER INDICATED THAT THE MANUFACTURER STATED THE TIE ROD WOULD NOT BE REPLACED EVEN THOUGH IT RUSTED THROUGH LIKE THE REAR AXLE. THE FAILURE MILEAGE WAS 105,000. I DON'T KNOW HOW MUCH OF A DANGER THIS IS BUT I THINK ITS IS A CRIME FOR A CAR DEALERSHIP TO INSTALL A NEW PART ON A RUSTED OUT OLD PART WITH OUT NOTIFYING THE CUSTOMER. [XXX] UPDATED 11/02/2011 *LN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Suspension › Rear
Filed Aug 16, 2011OH

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS FINE AND DID NOT NEED TO BE REPAIRED. APPROXIMATELY 4 MONTHS LATER, THE CONTACT NOTICED A LOUD RATTLING NOISE COMING FROM THE REAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE REAR AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS APPROXIMATELY 100,000. THE VIN WAS UNKNOWN. UPDATED 09/27/11*LJ UPDATED 2/23/12 *CN

Suspension › Rear
Filed Aug 15, 2011160,000 milesMA

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). THE CONTACT STATED WHILE DRIVING 20 MPH, SHE HEARD A LOUD CLANKING NOISE AND NOTICED THAT THE REAR AXLE WAS FRACTURED. THE VEHICLE WAS SAFELY DRIVEN HOME AND THEN TOWED TO AN AUTHORIZED DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGES WAS 160,000.

Visibility
Filed Aug 10, 2011209,950 milesMO

I OWN A 2000 FORD WINDSTAR AND THE WINDSHIELD WIPERS HAVE QUIT WORKING FOR THE THIRD TIME. THIS ALWAYS SEEMS TO HAPPEN WHILE I AM DRIVING IN THE RAIN, WHICH IS NOT SAFE AT ALL, BUT YESTERDAY IT HAPPENED DURING A VERY HEAVY THUNDERSTORM WHILE I WAS DRIVING DOWN THE INTERSTATE AT 70 MPH! IT HAS ALWAYS BEEN WIPER MOTOR FAILURE AND THE MOTOR NEEDS TO BE REPLACED. I HAVE SEEN A RECALL IN THE PAST ON THE 2000 FORD WINDSTAR FOR THIS SAME COMPLAINT. I CONTACTED MY LOCAL DEALERSHIP AND THEY STATED THAT MY WINDSTAR WAS NOT INCLUDED IN THIS RECALL. AS MUCH OF A HASSLE AND AN EXPENSE IT IS TO HAVE THE WIPER MOTOR REPLACED, IT'S STILL NOT AS MUCH A HASSLE AS IT IS DANGEROUS TO BE DRIVING A VEHICLE THAT NOT ONLY DO THE WIPERS RANDOMLY QUIT WORKING WITHOUT ANY WARNING BUT THE ABS AND TRACTION CONTROL WILL KICK OFF ALL THE TIME AND FORD WON'T FIX OR DO ANYTHING ABOUT THE FAILURES THAT SO MANY OTHER WINDSTAR OWNERS CONTINUE TO HAVE. HOW MANY RECALLS ON SAFETY ISSUES DO YOU HAVE TO HAVE BEFORE THE ENTIRE VEHICLE IS RECALLED? THE FRAME, THE SUSPENSION, THE WIPERS, THE SPEED CONTROL SYSTEM AND THE ANTI-LOCK BRAKE SYSTEM, ALL THE THINGS THAT A DRIVER TRULY NEEDS TO SAFELY TRANSPORT THEIR FAMILY AROUND HAVE BEEN RECALLED ON THE WINDSTAR. THIS DOESN'T EVEN TOUCH THE AMOUNT OF MONEY THAT HAS BEEN SPENT ON THE LEAN SYSTEM BANK 1 & 2 ERROR CODES AND THE ENGINE LIGHT STILL COMES ON FOR THE SAME CODE. I'M SURE THIS HAS A LOT TO DO THE TERRIBLE GAS MILEAGE THAT IS NOT EVEN CLOSE TO WHAT THE ORIGINAL STIC

Service Brakes, Hydraulic
Filed Aug 8, 2011130,000 milesIN

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE ABS LAMP ILLUMINATED, THE ABS SYSTEM TURNS OFF, AND ALL OF THE GAUGES ON THE INSTRUMENT PANEL WERE MALFUNCTIONING. THE CONTACT MENTIONED THAT THE FAILURE ONLY OCCURRED WHEN THE WEATHER WAS HOT. THE DEALER WAS CONTACTED WHO STATED THAT THE ABS MODULE WAS MOUNTED TO AN ALUMINUM BRACKET WHICH EXPANDS IN THE HEAT AND CAUSED THE CONNECTION TO BECOME DISCONNECTED. AS A RESULT THE ENGINE CONTROL UNIT AND HYDRAULIC CONTROL UNIT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 148,000.

Suspension › Rear › Axle › Non-powered Axle Assembly
Filed Aug 4, 2011120,000 milesWA

THE REAR AXLE TWISTED SO BAD THAT IT DESTROYED MY RIGHT REAR BRAKES. THE NEW DRUM WILL NOT GO ON IT IS SO BADLY TWISTED. THE CONSUMER ALSO STATED THERE IS RUST UNDER THE VEHICLE. UPDATED PORTABLE 08/30/11

Suspension › Rear
Filed Aug 1, 2011153,000 milesOH

HAVE BEEN HEARING A NOISE FROM THE REAR OF THE VEHICLE FOR AWHILE. HAD IT IN TO THE DEALER FOR TWO RECALL REPAIRS. THE NOISE CHANGED YESTERDAY AND WHEN THE REAR WAS INSPECTED AGAIN BEFORE LEAVING FOR WORK, I FOUND THE DRIVERS SIDE REAR COIL SPRING BROKEN. THIS ISSUED SHOULD HAVE BEEN ADDRESSED WHEN THE REAR AXLE RECALL WORK WAS COMPLETED. I DRIVE 50 HIGHWAY MILES EACH WAY TO AND FROM WORK AND THIS IS DANGEROUS. MISSED WORK TODAY AND DON'T KNOW WHEN THIS WILL BE ABLE TO BE FIXED. I SEE FORD HAS HAD MANY PROBLEMS WITH OTHER COIL SPRINGS. WHY HAVE THEY NOT ADDRESSED IT WITH ALL THE OTHER SUSPENSION PROBLEMS ON THESE 2000 FORD WINDSTARS? *KB

Service Brakes, Hydraulic
Filed Jul 27, 2011126,000 milesMI

ABS LIGHT KEEPS COMING ON WHEN DRIVING VEHICLE

Engine and Engine Cooling
Filed Jul 27, 2011113,205 milesMI

JUST PULLED INTO A PARKING SPACE AND PUT VEHICLE IN PARK MODE WHEN WITHOUT WARNING I HEARD A LOUD CLANKING SOUND. TURNS OUT THE TRANSMISSION FAILED. I HAD TO GET IT REBUILT. I HAVE HAD NUMEROUS PROBLEM WITH THIS VEHICLE IN MANY AREAS AND HAVE SPENT A LOT OF MONEY GETTING THINGS FIXED AND REPLACED ON IT

Suspension › Rear
Filed Jul 26, 2011118,000 milesCT

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER IN OCTOBER OF 2010 FOR A RECALL REPAIR ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY). FOURS MONTHS LATER, THE DRIVER'S SIDE CONTROL ARM FRACTURED. THE VEHICLE WAS TOWED BACK TO THE DEALER FOR DIAGNOSIS. THE CONTACT STATED THAT THE RECALL REMEDY WAS INSUFFICIENT AND PLANNED TO NOTIFY THE MANUFACTURER REGARDING THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 118,000. THE VIN WAS UNAVAILABLE.

Suspension
Filed Jul 21, 201163,553 milesOH

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 10V385000 (SUSPENSION: REAR: AXLE: NON-POWERED AXLE ASSEMBLY). THE FRONT END WAS ALSO ALIGNMENED AFTER THE REPAIRS WERE PERFORMED. DUE TO THE FRONT END ALIGNMENT, THE VEHICLE BEGAN TO VIBRATE WHILE DRIVING 25 MPH AND THE TIRES WERE WORN ON THE INSIDE. THE CONTACT STATED THAT THE FAILURES WERE A RESULT OF THE REPAIRS. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO INSPECTED THE VEHICLE AND STATED THAT THERE WAS NO FAILURE RELATED TO THE FRONT END. THE MANUFACTURER WAS NOTIFIED, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 63,553.

Structure › Body
Filed Jul 5, 201180,000 milesPA

DRIVERS SIDE DOORS SHOW CORROSION FROM WATER SEEPING DOWN WINDOWS ON DRIVERS SIDE OF THE 2000 FORD WINDSTAR. *KB

Electrical System
Filed Jun 30, 2011125,000 milesMI

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE SPEEDOMETER, FUEL AND TEMPERATURE GAUGES WERE PROVIDING INACCURATE READINGS. NEITHER THE DEALER NOR MANUFACTURER WAS CONTACTED IN REGARDS TO THE FAILURE. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE INSTRUMENT PANEL WOULD NEED REPLACING BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WAS 201,453.

Suspension › Rear › Axle › Non-powered Axle Assembly
Filed Jun 29, 2011WI

2000 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO A RECALL NOTICE FOR A FAULTY REAR AXLE *TGW THE DEALER INFORMED THE CONSUMER THE AXLE WAS IN NEED OF REPAIR DUE TO DETERIORATION. THE CONSUMER THEN RECEIVED A CALL FROM THE DEALER STATING A BUY BACK OFFER OF $2,400 WAS BEING OFFERED. THE CONSUMER TURNED DOWN THE OFFER AND DECIDED TO HAVE THE VEHICLE REPAIRED. THE CONSUMER WAS INFORMED THE REPAIRS WOULD NOT BE COMPLETE UNTIL FEB 2011. WHILE THE VEHICLE WAS STILL AT THE DEALER, THE CONSUMER RECEIVED ANOTHER RECALL REGARDING THE SUBFRAME LOWER CONTROL ARM. THE VEHICLE WAS INSPECTED AND IT WAS DETERMINED THE VEHICLE MET THE REQUIREMENT FOR THE REPAIR. THE CONSUMER THEN RECEIVED A SECOND BUY BACK OFFER FROM FORD AND DECIDED TO TAKE THE OFFER. THE CONSUMER STATED HE RECEIVED THE RUN-AROUND REGARDING THE BUY BACK OFFER AND IN THE END, THE BUY BACK OFFER HAD EXPIRED AND THE DEALER REPAIRED THE VEHICLE. *JB

Power Train › Automatic Transmission
Filed Jun 24, 2011115,552 milesTN

WHILE DRIVING MY 2000 FORD WINDSTAR IN A GROCERY STORE PARKING LOT, PREPARING TO GO ONTO A VERY BUSY ROAD, THE VAN MADE A LOUD BANG AND SLAMMED TO A STOP. I WAS ALARMED AS I HAD MY FOOT ON THE GAS PEDAL AT THE TIME AND I WAS GOING ABOUT 10 MILES AN HOUR. THE JOLT FROM THE SUDDEN STOP WAS ENOUGH TO JERK MYSELF AND MY 3 CHILDREN FORWARD, IT WAS RATHER SHOCKING. IF I HAD BEEN GOING 65, OR IF THERE HAD BEEN A CAR CLOSE BEHIND ME, AND IT SLAMMED TO A STOP, IT WOULD HAVE HAD CATASTROPHIC RESULTS. I PRESSED THE GAS TO GO, AND NOTHING. THE ONLY GEAR THAT WOULD WORK WAS REVERSE. I HAD TO PARK IT AND CALL A TOW TRUCK, IT WAS TAKEN TO A FORD DEALER WHO DETERMINED THE TRANSMISSION NEEDED TO BE REPLACED. THE VAN HAD 115, 552 MILES ON IT. *TR

Power Train › Automatic Transmission
Filed Jun 23, 201180,000 milesNC

2000 FORD WINDSTAR LX TRANSMISSION BLEW OUT WHILE DRIVING ON INTERSTATE I85 IN VA 80,000 MILES ON IT. FLUID CAME SPEWING OUT THE BACK END OF THE VAN. $2500 COST TO REPLACE THE ENTIRE TRANSMISSION. NO WARNING SIGNS THAT THERE WAS A PROBLEM WITH THE TRANSMISSION. *TR

Steering
Filed Jun 23, 201170,000 milesNC

2000 FORD WINDSTAR LX POWER STEERING FAILED AND NEEDED REPLACEMENT AT ABOUT 75,000. *TR

Service Brakes, Hydraulic
Filed Jun 13, 2011WI

TOOK FORD WINDSTAR IN FOR RECALL ON AXLES. UPON COMPLETION, ASKED SVCMAN ABOUT BREAK PADS. SVCMAN SAID FULL INSPECTION DONE AND BRAKES OKAY. CALLED REPAIRMAN 2 DAYS LATER ABOUT LOOSE STEERING AND FAULTY ELECTRICAL SYSTEM. CAR BEGAN TO VIBRATE WHEN BREAKING. TOOK CAR IN. SERVICE DEPT. SAID BRAKES BAD, CUSHINGS BAD, BALL JOINT BAD, THEN WHEN PLACING PADS ONE CALIPER STARTS LEAKING. ALL IN ONE RECALL EXPERIENCE. THIS IS HOW FORD MAKES ITS SERVICE MONEY, RECALL AND DESTRUCTION TO INCREASE SERVICE DEPARTMENT REVENUES. $600+ BRAKE JOB PAYS FOR THOSE RECALL AXEL KITS. MY REAL CONCERN IS WHAT ISN'T RUSTING ON THE FORD WINDSTAR? THE AXLES, ROTORS, CALIPERS ALL RUSTING. MY PROBLEM IS OVERSHADOWED BY THE KNOWLEDGE THAT THIS SAME DEALERSHIP SOLD ME THIS WINDSTAR WITH FULL KNOWLEDGE THAT IT HAD BEEN IN AN ACCIDENT CAUSING SIGNIFICANT DAMAGE TO THE FRONT RIGHT END. THE SAME ONE WITH THE BRAKING PROBLEM. HOWEVER FORD CONVENIENTLY FAILED TO REPORT THE ACCIDENT TO CAR FAX. I FOUND OUT AFTER PURCHASE WHEN A BODY SHOP WORKER SHOWED ME THE REPLACED BODY WORK. SINCE ONE DOESN'T SIT IN THE PASSENGER SEAT WHEN TEST DRIVING, I DIDN'T FIND OUT UNTIL LATER THAT THE PASSENGER SEAT HAD BEEN RIPPED FROM ITS STEEL FLOOR BOLTS. FORD REPLACED THE SCREWS AND STILL SAID NOTHING. I STILL FIND PIECES OF BROKEN WINDSHIELD GLASS IN THE SLIDING DOOR WELLS AND IN THE CHAIR SUPPORT CLAMPS ON THE FLOOR WHEN I REMOVE THE SEATS. *TR

Power Train
Filed Jun 4, 2011148,000 milesIN

2000 FORD WINDSTAR VAN, I THINK WHEN FORD MADE THESE VANS , SO MANY OF THE PART WAS DEFECTS , THAT'S WHY SO MANY RECALLS , THERE ARE 12 RECALLS ON THE VAN AND MORE TO COME, PLEASE RECALLS THE WINDSTAR , NOT JUST PART BUT THE WHOLE CAR BEFORE MORE DEATHS OCCUR , THERE'S SOME THING SEROUS WRONG WITH THIS VAN , WITH ALL THE NOISE UNDER THE FRONT , AND THE STEERING, THE VAN SOME TIMES SMELLS LIKE SOME THING IS BURNING , I CHECK ALL THE FLUIDS AND THE SMELL IS STILL THERE, TRANSMISSION PROBLEMS , THE VAN HAS HAD MORE THEN ONE TRANMISSION THAT I KNOW OF REPLACED, THE DOOR POP OPEN WHILE DRIVING( SIDE SLIDING DOOR) , PLEASE RECALL THE WHOLE VAN, DON'T LET OUR CHILDREN LIVES BE IN DANGER . *TR

Service Brakes, Hydraulic
Filed Jun 2, 201172,000 milesIL

ABS BRAKES ARE NOT WORKING IM HAVING ALOT OF PROBLEMS , I'VE BEEN HAVING THE PROBLEM FOR ABOUT A YEAR. *TR

Suspension › Rear › Axle › Non-powered Axle Assembly
Filed Jun 1, 2011MI

2000 FORD WINDSTAR. CONSUMER WRITES TO EXPRESS DISCONTENT REGARDING VEHICLES RECALLS *TGW THE CONSUMER STATED SHE RECEIVED FOUR RECALLS FOR THE VEHICLE. THE CONSUMER STATED WHEN SHE TOOK THE VEHICLE TO THE DEALER FOR THE RECALL REGARDING THE REPLACEMENT OF THE BRAKE HARNESS, THE ODOMETER AND SPEEDOMETER WERE DAMAGED. THE DEALER INFORMED HER THEY WERE NOT RESPONSIBLE FOR DAMAGE CAUSED BY THE DEFECTIVE PART. WHEN THE CONSUMER WENT TO THE DEALER FOR ANOTHER RECALL, THEY KEPT THE VEHICLE FOR A WEEK, ONLY TO BE TOLD THE PARTS WERE NOT AVAILABLE TO REPLACE THE REAR AXLE. *JB

Suspension › Rear
Filed Jun 1, 2011141,000 milesNE

TL*THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS HE HEARD A LOUD SNAPPING NOISE. WHEN HE STOPPED THE VEHICLE, THE REAR AXLE REINFORCEMENT BRACKET FRACTURED ON THE VEHICLE. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED HIM THAT THE AXLE HAD SHEERED AND THE VEHICLE COULD NOT BE DRIVEN. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER ADVISED HIM THAT HE WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000.

Suspension › Front › Springs › Coil Springs
Filed May 24, 2011125,000 milesIA

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE RIGHT SUSPENSION FAILED WHILE SHE WAS REVERSING FROM A RESIDENTIAL DRIVEWAY. THE FRONT PASSENGER SIDE COIL SPRING SUDDENLY BROKE AND PUNCTURED THE TIRE, CAUSING A BLOWOUT. THERE WERE NO PRIOR ISSUES WITH THE COMPONENT BEFORE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND INFORMED THEM OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 125,000. UPDATED 07/08/11*LJ THE DEALER REPLACED THE FRONT AND REAR COIL SPRINGS. UPDATED 08/16/11.*JB UPDATED 08/29/11*JB

Structure › Frame and Members
Filed May 3, 2011129,500 milesFL

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT HE EXPERIENCED A FLAT TIRE. THE CONTACT ATTEMPTED TO CHANGE AND AS THE VEHICLE WAS JACKED UP, THE FRAME COLLAPSED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 11V030000 (STRUCTURE: FRAME AND MEMBERS:UNDERBODY SHIELDS). THE DEALER AND MANUFACTURER WERE CONTACTED AND ADVISED THAT THE VEHICLE COULD BE REPAIRED BUT ADVISED THE CONTACT NOT TO DRIVE THE VEHICLE. THE VEHICLE WAS NOT YET REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 130,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 129,500. UPDATED 07/08/11*LJ THE CONSUMER STATED WHEN HE ATTEMPTED TO CHANGE A TIRE, THE SIDE OF THE VEHICLE CAVED IN DUE TO SEVERE CORROSION ALONG THE UNDERCARRIAGE. UPDATED 07/22/11

Suspension › Rear › Axle › Non-powered Axle Assembly
Filed Apr 26, 2011113,027 milesPA

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR PASSENGER SIDE BRACKET WAS CORRODED. THE VEHICLE WAS TAKEN TO THE DEALER JANUARY 2011 FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION: REAR: AXLE: NON-POWERED AXLE ASSEMBLY). THE CONTACT STATED THAT THE DEALER REPLACED THE REAR AXLE BUT DID NOT REPLACE THE BRACKET AND THE REAR PASSENGER SIDE OF THE VEHICLE WAS SITTING ABNORMALLY LOW TO THE GROUND. THE DEALER ADVISED THE CONTACT THAT THE BRACKET WAS NOT INCLUDED IN THE RECALL THEREFORE, THEY WERE NOT RESPONSIBLE FOR REPLACING THE BRACKET. THE MANUFACTURER WAS CONTACTED AND FILED A CLAIM FOR THE FAILURE BUT PROVIDED NO ADDITIONAL ASSISTANCE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND THE CURRENT MILES WAS 113,027. UPDATED 06/01/11*LJ UPDATED 08/19/11*JB

Suspension › RearCrash
Filed Apr 26, 2011OH

HI, WE HAVE A 2000 FORD WINDSTAR THAT WAS RECALLED. LAST YEAR WHY DRIVING, THE REAR AXLE BROKE ON US WITH OUR KIDS IN THE CAR. BUT BEFORE THEN; WE HAD ODOMETER GOING OUT AND ALL THE DASHBOARD GOING OUT. UPON THEN FIXING THE REAR AXLE WE HAVE BRAKE FLUID LOST AND THE CRUISE CONTROL DON'T WORK AND THE DASHBOARD HAVE A MIND OF IT OWN AND WE KEEP HAVE THE DOOR LOCKS GOING ON AND OFF WHILE DRIVING. IT'S LIKE A GHOST IN THE MACHINE. PLEASE HELP! THANKS!! *TR

Structure › Frame and Members
Filed Apr 25, 2011143,000 milesWI

2000 FORD WINDSTAR FAILURE OF FRAME BRACKET THAT FASTENS THE REAR STABILITY ARM TO THE RIGHT SIDE OF THE FRAME JUST IN FRONT OF THE REAR SPRING AND SHOCK ABSORBER. *TR

Structure › Frame and Members
Filed Apr 24, 2011145,000 milesIA

I HAVE A 2000 FORD WINDSTAR THAT I HAVE HAD SINCE IT WAS PURCHASED NEW. TODAY WHILE DRIVING DOWN THE HIGHWAY, I HEARD A LOUD POP. THE VAN STARTED TO FEEL FUNNY IN THE REAR, ALMOST LIKE I HAD A FLAT TIRE. I PULLED OFF THE ROAD AND UPON INSPECTING THE REAR WHEEL, NOTICED IT WAS LEANING IN AT THE TOP. I LOOKED AT THE REAR AXLE AND IT HAD SNAPPED IN HALF. NEEDLESS TO SAY, THIS WAS INSPECTED IN JANUARY FOR THIS VERY SAME RECALL. MY FAMILY WAS WITH ME AND COULD HAVE BEEN INJURED OR KILLED BECAUSE OF THIS. *TR

Visibility › Windshield Wiper/Washer
Filed Apr 21, 2011159,000 milesMA

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBERS: 10V385000 (SUSPENSION: REAR:AXLE: NON-POWERED AXLE ASSEMBLY), 00V351000 (ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH) AND 01V261000 (VISIBILITY: WINDSHIELD WIPER/WASHER: MOTOR) AND THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS. THE VEHICLE WAS LEFT WITH THE DEALER FOR OVER A MONTH AND ONCE THE VEHICLE WAS RELEASED TO THE CONTACT, THE POWER STEERING WOULD ABNORMALLY PULL THE VEHICLE TO THE RIGHT. IN ADDITION, THE WINDSHIELD WASHER WOULD ONLY SPRAY TO ONE SIDE INSTEAD OF BOTH. THE ANTI-LOCK BRAKE WARNING LIGHT WAS ALSO ILLUMINATING ON A CONSISTENT BASIS. THE DEALER WAS CONTACTED AND THEY ADVISED HIM TO JUNK THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 159,000.

Structure
Filed Apr 19, 201194,000 milesNY

TL*THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT NHTSA CAMPAIGN ID 11V030000 STRUCTURE FRAME AND MEMBERS UNDER BODY SHIELDS, AND NHTSA CAMPAIGN ID 10V385000 SUSPENSION REAR AXLE NON POWERED AXLE ASSEMBLY WERE PERFORMED ON THE VEHICLE AND WERE COMPLETED ON APRIL 4, 2011. AFTER THE REPAIR, THE VEHICLES FRONT END MADE A RUBBING SOUND WHILE ATTEMPTING TO PARK. THE DEALER STATED A DIAGNOSTIC TEST WOULD NEED TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILES WERE 94,000.

Structure › Frame and Members
Filed Apr 18, 2011122,000 milesNH

FORD WINDSTAR RECALL 11S16 I CONTACTED FORD HEADQUARTERS REGAURDING THE FRONT RECALL ON 4/18/2011 I SPOKE WITH A WOMAN NAMED [XXX] DOCUMENTED CASE # [XXX] WHEN I ASKED ABOUT THE FRONT RECALL PARTS WHEN THEY WERE GOING TO BE AVAILABLE SHE TOLD ME NOBODY KNEW ANYTHING ABOUT THEM. THEN I ASKED HER I WAS CALLING FORD CAUSE I THOUGHT THEY WERE THE ONE TO CALL CAUSE THEY WERE MANUFACTURING THEM. I WAS SHOCKINGLY INFORMED THEY WERENT MANUFACTURING THEM AND DIDNT KNOW WHO WAS OR WHERE THEY WERE COMING FROM. I EVEN ASKED HER IF THEY WERE GOING TO FALL OUT OF THE SKY THEN? (SHE LAUGHED) SHE TOLD ME TO CALL MY DEALERSHIP. WHICH I HAVE ASKED MY DEALERSHIP 3 TIMES NOW AND GOT 3 DIFFERENT ANSWERS. BUT I DID LEAVE A MESSAGE FOR THE SERVICE MANAGER TO CALL ME. MY CONCERN IS IF FORD HEADQUARTERS ISNT MANUFACTURING THE PARTS FOR THERE VECHILES HOW SAFE ARE THESE PARTS AND HAVE THEY BEEN TESTED? WHO IS SUPPOSE TO BE MANUFACTURING THESE PARTS DO YOU KNOW? ARE THESE ORIGNAL FACTORY PARTS? BECAUSE THE BACK BRACES THEY PUT ON MY WINDSTAR ARE NOT FACTORY PARTS. SO IS THE FRONT PARTS GOING TO BE THE SAME KINDA OF FIX? ARE THESE FIXES FORD IS PROVIDING SAFE AND BEEN TESTED SINCE THEY ARE NOT FACTORY PARTS AND WILL THEY LAST? THIS IS MY #1 CONCERN. CAN YOU YOU PLEASE GIVE ME SOME ANSWERS THANK- YOU FOR YOUR ATTENTION TO THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Suspension › Rear › Axle › Non-powered Axle Assembly
Filed Apr 15, 2011MD

2000 FORD WINDSTAR. CONSUMER WRITES IN REGARDS TO VEHICLE RECALL AND SAFE DRIVING CONDITIONS *TGW THE CONSUMER RECEIVED ANOTHER RECALL IN THE MAIL. UPON INSPECTION, IT WAS DETERMINED THE VEHICLE WAS NOT SAFE TO DRIVE. FORD OFFERED TO BUY THE VEHICLE BACK FROM THE CONSUMER. *JB THE CONSUMER STATED THE 6,218 HE WAS OFFERED AS A BUY BACK WAS UNREASONABLY LOW. THE FORMULA USED FOR VALUATION WAS FOR A CAR DRIVEN 12,000 MILES PER YEAR. THE CONSUMERS VEHICLE WAS DRIVEN LESS THAN 5,000 MILES PER YEAR. THE CONSUMER BELIEVED THE VALUE OF THE VEHICLE WAS 10,000. UPDATED 05/04/11 UPDATED 06/02/11

Structure › Frame and Members › Underbody Shields
Filed Apr 14, 2011OH

2000 FORD WINDSTAR. CONSUMER EXPRESS DISCONTENT REGARDING VEHICLE SAFETY AND RECALL REPAIRS *TGW THE CONSUMER STATED SHE RECEIVED A RECALL IN THE MAIL. SHE MADE AN APPOINTMENT TO TAKE THE VEHICLE TO THE DEALER FOR AN INSPECTION. THE CONSUMER WAITED 1.5 HOURS FOR THE INSPECTION TO BE COMPLETED AND THEN SHE WAS ADVISED THE VEHICLE HAD PASSED INSPECTION. HOWEVER, THE DEALER STATED THERE WAS A RUSTED AREA ON THE TOP PORTION OF AN ARM THAT CONCERNED THEM. THE DEALER STATED THEY E-MAILED PHOTOS TO FORD AND WOULD CONTACT HER ABOUT FIXING THE PROBLEM. HOURS LATER, THE CONSUMERS HUSBAND RECEIVED A CALL FROM THE DEALER AND THEY TOLD HIM THAT FORD STATED THE VEHICLE WAS NOT SAFE TO DRIVE AND THEY WILLING TO BUY THE VEHICLE BACK AT AN OFFER OF $5,678. THE CONSUMER AGREED TO FORDS TERMS. *JB

Suspension
Filed Apr 1, 2011122,000 milesCA

MY FORD WINDSTAR HAS A REAR AXLE THAT IS RUSTED FROM THE INSIDE OUT, DUE TO A DESIGN FLAW. I WAS ALSO TOLD BY THE FORD SERVICE ADVISOR THAT THE SUB-FRAME WAS COMING APART. FORTUNATELY, I HAD IT IN FOR SERVICE AND IT WAS DISCOVERED BEFORE AN ACCIDENT TOOK PLACE. MANY OTHER WINDSTARS HAVE HAD THE REAR AXLE SNAP IN TWO WHILE AT HIGHWAY SPEED.

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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