1998 Ford Windstar complaints

WHILE TRAVELING 35 MPH RIGHT FRONT COIL SPRING HAD BROKEN, CAUSING FRONT END TO DROP 6 INCHES. PLEASE PROVIDE FURTHER INFORMATION.*AK

VEHICLE IS EXPERIENCING A STALLING PROBLEM, DEALER HAS REPLACED THE ALTERNATOR AND PERFORMED TSB 982506, HOWEVER PROBLEM IS STILL OCCURRING, A CUSTOMER SERVICE REP FROM FORD WAS SUPPOSED TO CALL CONSUMER BACK REGARDING PROBLEM AND HAS NOT. *SLC CONSUMER STATES HE HAS SINCE DISCOVERED THAT THE PROBLEM WITH THE VEHICLE IS AN ENGINEERING DEFECT IN THE FUEL INJECTOR CAUSING THE ENGINE TO SHUT DOWN AT SLOW SPEEDS WHEN THE VEHICLE IS TURNING.*JB

WHILE DRIVING TRANSMISSION COULD SHIFT GEAR WITHOUT PRIOR WARNING. HAD TO BE REPLACED DUE TO SLIP SHIFTING. *AK

WHILE WARMING VEHICLE UP, IT SURGED FORWARD AND THEN BACKWARD, IT RAN OVER CONUMER'S TOES AND THE DOOR HIT CONSUMER IN FACE, VEHICLE DRAGGED CONSUMER FOR ABOUT 6 FEET BEFORE IT STOPPED, IT ALSO TOOK OUT 2 POSTS OF THE DECK, CONSUMER STATES A RECALL REGARDING THE POWERTRAIN CONTROL MODULE WAS RECEIVED AND FEELS THIS MIGHT BE THE CAUSE OF THE ACCIDENT, HOWEVER VEHICLE IS STILL AT DEALER AWAITING REPAIRS. *SLC

WHILE DRIVING VAN APPROACHING A MAJOR HIGHWAY THE LEFT FRONT COIL SPRING BROKE WITHOUT ANY WARNING CAUSING THE LEFT FRONT TIRE TO BE SLICED OFF IT'S RIM. THE DRIVER LOST CONTROL OF VAN BUT WAS ABLE TO EVENTUALLY CONTROL IT. WHEN THE SPRING WAS EXAMINED THERE WAS NO RUST ON THE OUTER PORTION OF IT. IT WAS COATED COMPLETELY WITH FACTORY PAINT. IT DID HOWEVER SHOW SIGNS THAT IT CRACKED PRIOR TO IT BREAKING AS THERE WAS A VERY SLIGHT AMOUNT OF RUST 3/4 OF THE WAY THROUGH ACTUAL CROSSSECTION OF THE SPRING. OTHER REPORTS OF THIS HAPPENING IN SALT BELT STATES. I BELIEVE THIS MAY BE TEMPERATURE RELATED AS IT IS COLD IN ALL THE SALT BELT STATES. IT IS APPARANT THAT THIS SPRING MAY BE TOO BRITTLE AND THE COLD WEATHER MAKES IT WORSE. THE MAJOR PROBLEM IS WHEN IT SLICES THE TIRE OFF THE RIM AT HIGHWAY SPEEDS. I HAVE PICTURES OF SPRING AND TIRE.ARENTATENT THATTURE RELATED BREAK.

THREE OF RIM WHEEL BASES HAVE CRACKED. THIS CAUSED A CLONKING SOUND WHEN DRIVING. DEALR HAS BEEN CONTACTED.*AK WHEELS USUALLY CRACK 6-7 MONTHS AFTER BRAKES WERE SERVICED. TIRE TREAD SEPARATION AND OUT OF ROUND ARE CAUSED BY THE FAULTY WHEELS. *YH

VARIOUS PROBLEM WITH POWER LOCK LOCKING BY ITSELF/WINDSHIELD WIPERS WORKING INTERMITTENTLY/DOME LIGHT NOT OPERATING, AND DOOR AJAR LIGHT STAYING ON. VEHICLE BEEN IN / OUT OF DEALER SHOP ON SEVERAL OCCASIONS, AND PROBLEMS STILL REOCCURRING. *AK POSSIBLE ELECTRICAL PROBLEM WITH FAILURE OF POWER LOCKS, WINDSHIELD WIPERS, DOME LIGHT, DOOR AJAR LIGHT, DOOR AJAR SWITCH, LIFT GATE DOOR AJAR SWITCH, BATTERY SAVER RELAY INOPERABLE, AND WASHER LIGHT ILLUMINATING. BRAKES NOISY AT TIMES, DEALER STATED THIS WAS DUE TO BRAKE DUST. POWER STEERING IS NOISY WHEN TURNING BACK AND FORTH, DEALER REPLACED TIE ROD END. SLIDING DOOR RATTLES WHILE DRIVING OVER BUMPS, DEALER ADDED FOAM TAPE TO BACK SIDE OF PANEL, DRIVER DOOR RATTLES, SLIDING DOOR HARD TO OPEN AT TIMES, DEALER LUBED SLIDING HINGES AND LATCH. DEALER REPLACED SHOCKS DUE TO RATTLING NOISE WHEN RIDING OVER BUMPS. DRIVEBELT REPLACED. MAF SENSOR REPLACED DUE TO HESITATION. WINDOW GUIDE DID NOT FIT TIGHT. *SLC

THE DOOR LOCKS ON THIS VEHICLE ARE OPERATED BY SWTICHES ON THE FRONT DOORS AND AT THE REAR STORAGE AREA. THESE SWITCHES WILL NO LONGER ACTIVATE THE LOCKS ON THE TWO FRONT DOORS. THE DEALERSHIP CHECKED THE PROBLEM AND ADVISED THAT THE DOORS NEED NEW "ACTUATORS" AT A COST OF $70 PER DEVICE, PLUS CLOSE TO $200 TO INSTALL THEM. I AM CONCERNED THAT THESE LOCKS SHOULD FAIL AT THIS POINT IN THE LIFE OF THE CAR. I HAVE HAD SIMILAR LOCKS ON SEVERAL CARS AND NEVER HAD THEM FAIL, MUCH LESS AT SUCH AN EARLY DATE. PLEASE NOTE THAT I HAVE OWNED THE CAR LESS THAN THE 36 MONTHS NORMALLY COVERED BY WARRANTY, THOUGH THE 36,000 MILE THRESHOLD HAS LONG SINCE PASSED. I ARGUED WITH THE DEALERSHIP, HOWEVER, THAT THE DOOR LOCKS ARE NOT ELEMENTS OF THE CAR SO AFFECTED BY MILEAGE, BUT MORE LIKELY BY USAGE OVER TIME. THEY WOULDN'T BUDGE ON FIXING THEM. I AM CONCERNED ABOUT THIS FROM A SAFETY STANDPOINT BECAUSE THE FRONT LOCKS CANNOT BE MANUALLY UNLOCKED FROM THE INTERIOR. IN AN ACCIDENT, THIS COULD PROVE FATAL.*AK

CONSUMER WAS TRAVELING 45MPH ON HIGHWAY AND SHE WAS APPROACHING A MAJOR HIGHWAY ON RAMP, AND HEARD A BOOMING NOISE. SPRING BROKE AND PIERCED LEFT RIGHT DRIVER'S SIDE TIRES. SHE WAS ABLE TO PULL OVER TO SHOULDERS.*AK THE CONSUMER BELIEVES THE CAUSE OF THE SPRING BREAKING WAS COLD TEMPERATURE RATHER THAN CORROSSION. HOWEVER, THE CONSMER ALSO INDICTED THAT SPRINGS WERE BREAKING ONLY IN AREA OF HEAVY SALT ROADS. *YH

TRANSMISSION (REPLACEMENT) STICKS IN 2ND GEAR JUST LIKE ORIG. DID AT 4400 MILES. ORIG. STUCK IN SECOND AT 4400 MI. AND WAS REPLACED. REPLACEMENT HAS ROUGH SHIFT AND OTHER PROBLEMS REPORTED TO YOU BY OTHERS. FORD TRANS. HAVE A DEFECT THAT SHOULD BE RECALLED!! *AK

FIRST INCIDENT 11-13-00. ENGINE STALLED MAKING LEFT TURN AGAINST ONCOMING TRAFFIC. VAN SERVICED AT FORD COUNTRY, HENDERSON, NV AND ALTERNATOR CHANGED. FOUR MORE OF SAME TYPE INCIDENTS IN FEBRUARY. CAR RETURNED TO FORD COUNTRY IN HENDERSON FOR THIS COMPLAINT. MILEAGE 35024. THEY PERFORMED TSB 982506. SENT LETTER AND CALLED FORD CUSTOMER SERVICE. ANDREA INSISTED THAT THE CAR BE LOOKED AT ONCE MORE AT COLORADO RIVER FORD IN KINGMAN, AZ. SHE SAID SHE MADE APPOINTMENT AND ARRANGED FOR A LOANER VAN OR LARGE CAR. CONTACT WAS STEVE. WE DROVE 40 MILES FOR THE APPOINTMENT.. ON THE WAY WE HAD ANOTHER STALLING INCIDENT. WE ARRIVED FOR THE APPOINTMENT, STEVE DID NOT HAVE A LOANER CAR. WE HAD TO LEAVE AND WHEN AT HOME CALLED FORD AGAIN. WE WERE PROMISED A CALL BACK FROM ANDREA WITHIN 1/2 HOUR. IT IS NOW MORE THAN 24 HOURS AND WE ARE STILL WAITING FOR THE CALL BACK. THIS IS A VERY DANGEROUS SITUATION. WE WERE TOLD BY TWO PEOPLE AT THE DEALERSHIP IN HENDERSON THAT FORD IS AWARE OF THIS PROBLEM. STALLING COULD CAUSE A CRASH SITUATION WITH BOTH ONCOMING TRAFFIC AND TRAFFIC BEHIND US. DOES THE BODY COUNT HAVE TO RISE BEFORE SOMETHING IS DONE ABOUT IT? WILL THIS BECOME ANOTHER SITUATION LIKE THE TIRE PROBLEM? I WILL ALSO BE SENDING A COPY OF THIS TO YOU IN THE MAIL. *AK

RESTRAINT ON DRIVER'S SIDE ON SECOND ROW HAS SHREADED FROM TOP OF RESTRAINT. DEALER WILL BE NOTIFIED. *AK

A FIRE HAD DEVELOPED UNDER DRIVER'S SEAT. MANUFACTURER WAS NOTIFIED. PLEASE PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

WHILE DRIVING STRAIGHT OR WHEN MAKING AN U TURN ABOUT ANY MPH STEERING WHEEL WILL LOCK UP WITHOUT A PRIOR WARNING. THEN, ENGINE WILL STALL. DEALER SAID THIS PROBLEM COULD NOT BE FOUND. *AK

FRONT LEFT COIL SPRING BROKE WHILE VAN WAS PARKED. SEE NHTSA EA00027 AND PE00024. *AK

THE LEFT FRONT COIL SPRING FAILED ABRUPTLY WHEN BRAKING FOR A TRAFFIC LIGHT, SLICED THE SIDEWALL OFF THE LEFT FRONT TIRE (BLOWING IT OUT), SEVERED THE MCFERSON STRUT AND DROPPED THE VEHICLE TO THE PAVEMENT. IF THE FAILURE HAD OCCURED 100 YARDS LATER AT THE ENTRANCE OF THE HIGH SPEED CONNECTOR (WHICH IS A SWEEPING RIGHT TURN) THE VEHICLE WOULD HAVE FLIPPED INTO THE ON-COMING LANE OF TRAFFIC. SINCE SPRING BREAKAGE PROBLEMS HAVE BEEN RECORDED ON WINDSTARS SINCE THE MODEL INTRO. IN 1996, WHY HAS THIS NOT PROMPTED ACTION FROM FORD??

BLOWN HEAD GASKET IS DIAGNOSIS AFTER NOTICEABLE LOSS OF ANTIFREEZE AND HEAT IN VEHICLE.

AFTER A FULL STOP VEHICLE WILL NOT MOVE IN ANY GEARS. PROBLEM IS INTERMITTENT. ENGINE WILL STILL IDLE LIKE IT'S IN NEUTRAL. DEALER CAN'T FIND WHAT'S WRONG BECAUSE WON'T DUPLICATE. *AK

WHEN TURNING TO THE RIGHT THERE'S A LOUD SQUEAKING NOISE.*AK

TRANSMISSION WENT OUT, HAD TO BE REPLACED. *AK

AFTER REVIEWING NUMEROUS COMPLAINTS ABOUT THIS TRANSMISSION OF THE FORD WINDSTAR ON VARIOUS WEB SITES, I AM STRONGLY ENCOURAGING THE NHTSA TO LOOK IN THE CONTINUING FAILURE OF FORD TRANSMISSIONS IN THE FORD WINDSTAR.

THE CONSUMER DOES NOT WANT THE VEHICLE DAYTIME RUNNING LAMP DISABLE PER RECALL NOTICE 00V-168 BECAUSE HE BELIEVES THEY ARE A SAFETY FEATURE, THE RECALL STATES THAT THIS VEHICLE WAS IMPORTED FROM CANADA ERRONEOUSLY, THE LAMPS ARE TOO BRIGHT AND DO NOT MEET U.S. STANDARDS. NLM

ABS BRAKE LIGHTS WERE ON FOR A YEAR. DEALER COULD NOT FIND PROBLEM. IN DECEMBER, WHILE BRAK PEDAL WENT TO FLOOR AT 15 MPH, DEALER REPLACED HYDRAULIC UNIT. 4 DAYS LATER, PEDAL WENT TO FLOOR AGAIN.ALSO, DEALER REPLACED FRONT CALIPER. *AK

THE DRIVER'S SIDE/ PASSENGER'S SIDE/MIDDLE, AND REAR SHOULDER BELTS ARE COMING APART AT WEBBING. DEALER REPLACED THEM A YEAR AGO. *AK

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

AFTER STARTING VEHICLE CONSUMER HEARD GRINDING SOUND, FRONT COIL SPRING HAD BROKEN. *AK

MY CONCERN IS WHY ALL FIVE STUDS THAT HOLD THE WHEEL ON BROKE AT ONCE, RESULTING IN LOSE OF STEERING. THE BODY SHOP AND THE INSURANCE AGENT COULD OFFER NO GOOD REASON FOR THIS FAILURE, THEY SAID MAYBE THE LUG NUTS WERE OVER TIGHT. NOW I'M CONCERN ABOUT IT HAPPENING AGAIN TO ANOTHER WHEEL IF SOMETHING IS DEFECTIVE. *AK

SUDDEN ACCELERATION WHILE BACKING OUT OF A PARKING SPACE. DEALER NOTIFIED, AND UNABLE TO LOCATE CAUSE. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK

CONSUMER WAS BACKING OUT OF DRIVEWAY AND HEARD A CLUNKING NOISE. VEHICLE HAD TO BE TOWED SINCE FRONT COIL SPRING HAD BROKEN OFF. *AK THE DEALER REPLACED THE FRONT SUSPENSION. *YH

WHEEL RIM IS CAUSING A LEAKAGE IN TIRE DEALER IS AWARE AND WAITING ON PARTS. *AK LEFT FRONT TIRE EXPLODED WHILE DRIVING AND WAS REPLACED WITH NEW TIRE. THAT NEW TIRE BECAME FLAT. A BAD WHEEL RIM WAS DETERMINED AS THE CAUSE. *YH

SOME GRINDING AND STEERING PROBLEMS WHEN TRYING TO STEER. *AK

WHILE DRIVING 35 MPH FRONT TWO COIL SPRINGS BROKE AND VEHICLE'S FRONT DROPPED. *AK ALSO A TIRE ON THE RIGHT SIDE BLEW OUT. THE SPRING WAS REPLACED. *YH

I HAD BACKED OUT OF A PARKING SPOT AND WAS PROCEEDING FORWARD WHEN THE FRONT OF CAR, LEFT SIDE, DROPPED DOWN ABUPTLY. VAN GROUND TO A STOP AND I HOPPED OUT TO INVESTIGATE. THE LEFT FRONT FENDER WAS MUCH LOWER THAN THE RIGHT, BUT IT WAS DARK SO I COULDN'T SEE MUCH ELSE. WANTING TO GET THE VAN BACK TO MY HOME, I TRIED TO DRIVE IT FARTHER, BUT IT MADE A LOUD GRINDING NOISE THAT SOUNDED SIMILAR TO A TRAIN ON A TRACK, AND BEGAN TO SMELL LIKE BURNT RUBBER. AT THIS POINT I DECIDED IT BEST TO STOP AND HAD THE VAN TOWED TO MY MECHANIC. THE MECHANIC ADVISED THAT THE COIL SPRING WAS BROKE AND ON HIS ADVISE I HAD BOTH FRONT COIL SPRINGS REPLACED AS WELL AS THE STRUTS. HE SAID I WAS FORTUNATE TO BE MOVING AT SUCH A SLOW SPEED BECAUSE I WOULD HAVE LOST CONTROL DUE TO THE SPRING RUBBING AGAINST THE TIRE AND RIM. WE ALSO REPLACED THE TIRE. WE CONTACTED THE DEALERSHIP AND SHOWED THE SERVICE MANAGER THE BROKEN COIL SPRING AND WROTE A REQUEST FOR ASSISTANCE. THE AREA INSPECTOR, WHO NEVER SAW THE PART, TURNED DOWN THE REQUEST BECAUSE I DIDN'T TAKE THE VAN TO THE FORD DEALER. THE VEHICLE WASN'T UNDER WARRANTY AND I NEEDED IT FIX RIGHT AWAY, PLUS THE DEALER WAS 20 MILES AWAY, SO I MADE A QUICK DECISION TO HAVE IT TOWED TO MY MECHANIC WHO WAS CLOSE. I DIDN'T KNOW WHAT WAS WRONG, I'M NOT A MECHANIC! AFTER ALOT OF RUN-AROUND, THE DEALERSHIP HAS OFFERED TO COVER HALF THE REPAIR BILL AND I THINK THAT IS AS GOOD AS IT WILL GET. I'M STILL CONCERNED THAT OTHERS MAY NOT BE AS LUCKY AS I WAS TO BE IN A PARK

THREE MONTHS AFTER OWNERSHIP THE VEHICLE WAS EXPERIENCING VIBRATION AND STALLING, THREE SEPARATE VISITS TO THE DEALERSHIP TO CORRECT THE COMPUTER SOFTWARE ADJUSTMENTS. *MJS

CONSUMER WAS RIDING FOR A PERIOD OF TIME AND STOPPED TO REST. CONSUMER WAS HEADING BACK ON ROAD AND 1 MINUTE FROM WHERE HE WAS, FRONT OF VEHICLE WENT DOWN. CONSUMER THOUGHT IT WAS A FLAT TIRE. A TOW TRUCK CAME AND FOUND COIL SPRING HAD BROKEN. WOULD HAVE TO GO TO A FORD DEALERSHOP TO BE REPAIRED. CONSUMER WANTED MANUFACTURER TO COVER REPAIRS. A LETTER WAS SENT, BUT RESPONSE FROM THEM WAS THEY COULDN'T DO ANYTHING FOR CONSUMER. *AK VEHICLE HAD BEEN TAKEN TO DEALER SEVERAL TIMES PRIOR TO INCIDENT DUE TO A STRANGE NOISE THAT WAS OCCURRING IN THE FRONT END, DEALER INSPECTED FRONT END EXTENSIVELY AND NEVER FOUND ANYTHING WRONG. THERE ARE PLASTIC HUB COVERS ON THE WHEELS, CONSUMER HAS HAD 3 BLOWOUTS WHICH HAVE RUINED THE COVERS, THEY ARE NOT ABLE TO HANDLE THE REPEATED WEAR AND TEAR. *SLC

AFTER PARKING VEHICLE DRIVER NOTICED THAT VEHICLE LOOKED LIKE IT HAD A FLAT TIRE. TOOK TO DEALER, AND NOTIFIED OWNER THAT COIL SPRING WAS BROKEN ON FRONT LEFT AND RIGHT, NEEDED TO BE REPLACED. BOTH WERE REPLACED. *AK THE VEHICLE ALSO NEEDED STRUTS AND TIE ROD ENDS TO BE REPLACED. *YH

A SPRING UNDER CAR CAME LOOSE AND WAS DANGLING AROUNG UNDER VEHICLE.THIS PART COULD HAVE PUNCTURED A TIRE AND CAUSED A SERIOUS ACCIDENT. *AK

TRANSMISSION EXPERIENCED FAILURE TWICE. *SLC

INTERMITTENTLY WHEN BRAKES ARE APPLIED AND MAKING A SHARP TURN OR GOING OVER A SPEED BUMP, VEHICLE STALLS OUT AND DIES WITHOUT WARNING. DEALER HAS BEEN NOTIFIED, AND WILL INSPECT VEHICLE.*AK

WHILE DRIVING ABOUT ANY SPEED THE ENGINE WILL STALL WITHOUT A PRIOR WARNING. OTHER VEHICLES WILL TRY TO AVOID CRASHING INTO CONSUMER'S VEHICLE. *AK

I BELIEVE FORD HAS A SERIOUS PROBLEM WITH SWAY BAR LINKS. I OWN A 1995 TAURUS, 1998 WINDSTAR, AND 2000 TAURUS. THEY ALL HAVE THE SAME EXACT PROBLEM. THE LINKS ON THE 2000 HAVE BEEN REPAIRED UNDER WARRANTY. I ALSO KNOW OTHER FORD OWNERS THAT HAVE THE SAME PROBLEM. I AM ALSO AWARE OF A RECALL ON EXPLORERS FOR SWAY BAR LINKS.*AK

NUMEROUS PROBLEMS WITH HATCH, MECHANIC SAYS WHEEL MOUNTING BENT,ACCIDENT OR FRAME DEFECT

FORD ISSUED A TSB 97-22-13 IN OCT '97 FOR THIS WAS THIRD SERIOUS PROBLEM. YET, WHEN I RETURNED THE CAR TO THE DEALER THE DEALER SAID HE NEVER HEARD OF THIS PROBLEM AND WANTED THE CAR TILL HE COULD DISCOVER IT. THE REAL ISSUE IS THAT THIS NEUTRAL CONDITION AFTER A STOP WAS NOT A COMPLETE NEUTRAL CONDITION BUT RATHER THE VAN STARTED UP SLOWLY TILL IT REACHED 3 MPH AND THEN WOULD GO NO FASTER. IMAGINE STARTING ACROSS A HIGHWAY IN FRONT OF A TRUCK AND ONLY FINDING OUT THAT YOU CANNOT GO FASTER THAN 3 MPH IN DRIVE. FORD SHOULD HAVE RECALLED ALL MODELS AFFECTED AND REPLACED THE TRANSMISSION IMMEDIATELY. IT TOOK TWO DEALERS VISITS AND A RENTAL CAR FOR TWO DAYS BEFORE I GOT SOMEONE TO ADMIT THAT THERE WAS A KNOWN PROBLEM AND THEY WOULD FIX IT FOR ME. WITHOUT THE WARRANTY IT WOULD HAVE COST ME $ 2,500.00. *AK

LEFT FRONT WHEEL LUG BOLTS SHEARED OFF CAUSING THE TIRE AND WHEEL TO COME OFF AND HIT ANOTHER VEHICLE, CONSUMER REQUESTS REIMBURSEMENT. *SLC

VEHICLE WILL STALL INTERMITTENTLY WITHOUT WARNING. USUALLY HAPPENS AT SLOW SPEEDS AND WHILE TURNING, CAUSING SAFETY HAZARD, ESPECIALLY IN TRAFFIC. CAUSE IS UNKNOWN.*AK

RACK AND PINION STEERING ASSEMBLY WAS NOT WORKING PROPERLY. WHEN TURNING TO LEFT OR RIGHT THERE WAS LOUD GRINDING NOISE. CONTACTED GARAGE, AND GARAGE ORDERED A NEW PART, PROBLEM WAS REMEDIED.*AK THE ORIGINAL EQUIPMENT FAILED AFTER TWO YEARS AND POOR DESIGN IS THE CAUSE. THE CONSUMER BELIEVES BECAUSE OF NUMEROUS FAILURES OF THIS EQUIPMENT THERE SHOULD BE A RECALL. *YH

I HAVE CONTACTED YOU TO COMPLAIN ABOUT THE POOR SERVICE I HAVE RECEIVED FROM NUMEROUS FORD DEALERSHIPS IN MY AREA. I AM A FORD WINDSTAR OWNER AS WELL. AS I PROCEEDED TO COMPLAIN THROUGH THE INTERNET SITE OF "FORD" I FOUND THAT IT IS VERY DIFFICULT TO FIND A CUSTOMER SERVICE LINK. I AM UNHAPPY WITH MY PURCHASE OF THIS MINI-VAN AS WELL AS ANGERED BY THE DIFFICULTY OF REACHIHNG A CUSTOMER SERVICE LINK. I WORK HARD AND HAVE VERY LITTLE TIME TO COMPLAIN, BUT WHEN I GO TO COMPLAIN IT IS MORE HASSLE THAN HELP. MY VAN ALSO HAS HAD PROBLEMS WITH THE ANTI-LOCK BRAKE SYSTEM SINCE DAY ONE, IN WHICH HAS ALSO BEEN A CONCURRING PROBLEM. PLLEASE HELP ME KEEP MY SANITY. ALL I WOULD LIKE OUT OF THIS COMPLAINT IS FOR MY SURROUNDING AREA AT LEAST TO HAVE BETTER CUSTOMER SERVICE--A RESPONSE TO A QUESTION WITHIN A TIME RANGE OF 5MINUTES, NOT A HALF HOUR PER CALL. THANK YOU FOR YOUR ATTENTION. ED. *AK

WHILE DRIVING, CONSUMER SMELLED SOMETHING LIKE PLASTIC, PULLED INTO SERVICE STATION AND OPENED THE HOOD AND SAW A FIRE IN THE ENGINE COMPARTMENT, ADJUSTER STATED THAT THE UPPER INTAKE GASKET, FUEL PRESSURE REGULATOR, UPPER AND LOWER PIECES OF SERVO, AND SOME OF THE FUEL LINE AND VACUUM LINES WERE DAMAGED, CLAIM 36-A159-793. *SLC

LEFT FRONT OF VEHICLE DROPPED TO GROUND. HAD VEHICLE TOWED TO DEALER. FRONT COIL SPRING BROKE. *AK COIL SPRING SLICED TIRE WHEN IT CAME DOWN, DEALER WOULD NOT PAY FOR TIRE, ALIGNMENT, OR ALL OF TOWING. *SLC

WHILE DRIVING, CONSUMER SMELLED GAS AND PULLED OVER, CONSUMER LOOKED UNDER THE HOOD AND THERE WAS FIRE SHOOTING FROM THE ENGINE, CLAIM 42-1328-321. *SLC