Page 17 of 29 · complaints 801–850 of 1,433

1998 Ford Windstar complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 1998 record →

Tires
Filed Aug 6, 2001NJ

CONSUMER EXPERIENCED PROBLEMS WITH THREE GOODYEAR TIRES SIZE: P215/70R15, DOT: 4BN3DDWR037 ON 1998, FORD, WINDSTAR. FIRST TIRE HAD 23,000 MILES ON IT, AND BELTS BUNCHED UP IN IT, DISTORTING THE SHAPE OF THE TIRE, EGG SHAPED. SECOND TIRE HAD 30,000 MILES ON IT, AND THE STEEL BELT CAME THROUGH SIDEWALL OF TIRE. THIRD TIRE HAD 46,000 MILES ON IT, AND STEEL BELT BUNCHED UP, ALLOWING A BUBBLE TO FORM IN TREAD OF TIRE. *AK GOODYEAR INVICTA GS. *SLC

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 6, 2001NY

NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK

Power Train › Automatic Transmission › Park/Neutral Start Interlock Switch
Filed Aug 4, 2001WI

TRANSMISSION JUMPED INTO GEAR WHILE IN PARK, ALMOST HITTING A SMALL CHILD.. TRANS STUCK IN PARK, VEHICLE HAD TO TOWED TO DEALER. FORD INSISTED NOTHING WRONG WITH VEHICLE WHILE UNDER WARRANTY, ALTHOUGH IT WAS LOOKED AT MORE THAN ONCE. TOOK VEHICLE IN AGAIN AND WAS INFORMED IT NEEDED A NEW TRANSMISSION AND WOULD COST 2600.00 BECAUSE WARRANTY HAD RUN OUT.*AK

Power Train › Automatic Transmission
Filed Aug 2, 2001CA

WAS DRIVING VEHICLE WHEN TRANSMISSION DIED IN MIDDLE OF TRAFFIC WITH 18,000 MILES. SECOND TIME IT DIED WITH 95,600 MILES. VEHICLE DID NOT FEEL RIGHT WHEN SHIFTING. TOOK TO MECHANIC, AND INFORMED CONSUMER THAT TRANSMISSION HAD CONTAMINATED FLUID THAT WAS CAUSING IT TO DIE/STALL OUT. CONTAMINATED FLUID NEEDED TO BE REPLACED.*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 2, 2001IN

COST TO OWNER WAS $562.48 .COMPLAINT IS W/PRODUCT (FORD) NOT WITH DEALER WHO CHECKED RECALLS & DID NOT FIND ONE ...EVEN THO IT WAS CAUSED BY CORROSION. SERIOUS PROBLEM W/NO BRAKES AND VERY EXPENSIVE REMEDY FOR VEHICLE THAT IS LESS THAN 3 YRS OLD!*AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Aug 2, 2001IN

COST TO OWNER WAS $562.48 .COMPLAINT IS W/PRODUCT (FORD) NOT WITH DEALER WHO CHECKED RECALLS & DID NOT FIND ONE ...EVEN THO IT WAS CAUSED BY CORROSION. SERIOUS PROBLEM W/NO BRAKES AND VERY EXPENSIVE REMEDY FOR VEHICLE THAT IS LESS THAN 3 YRS OLD!

Power Train › Automatic Transmission
Filed Jul 31, 2001WA

TRANSMISSION WAS REBUILT/REMANUFACTURED. ATTENDING SERVICE TECHNICIAN INDICATES THAT ,ALTHOUGH IT MAY HAVE COME FROM FACTORY IN THIS CONDITION, IT LOOKS LIKE SOMEONE CONSIDERED PUTTING IN A TRANSMISSION COOLER, STARTED DRILLING A HOLE FOR A PLUG, AND CHANGED THEIR MIND WITHOUT COMPLETING THE JOB. THIS WEAK SPOT FAILED, SPEWING TRANSMISSION FLUID, AND CAUSING TRANSMISSION FAILURE. WE BELIEVE THIS IS A CLEAR-CUT INSTANCE OF DEFECTIVE MATERIALS/WORKMANSHIP.*AK

Tires
Filed Jul 27, 2001CO

PURCHASED TIRE FROM T & T TIRE ON 6/23/2000. TIRE SEPARATION AT 75 MPH. STORE SOLD TIRE TO ME AS NEW WHEN IT WAS 9 YEARS OLD. MICHELIN IS WORKING WITH ME ON IT BUT STORE OWNER DOESN'T SEEM TO FEEL THAT HE IS RESPONSIBLE FOR DAMAGE DONE TO VEHICLE AND FUTURE DEBTS TO BE ASSESSED TO GET BODY DAMAGE REPAIRED. DO NOT FEEL THIS IS RIGHT AND WOULD LIKE TO SEE CHANGES MADE TO HOLD THE STORE OWNER LIABLE FOR ALL DAMAGES WHEN KNOWINGLY SELL A TIRE THAT SHOULD HAVE BEEN REMOVED FROM STOCK. *AK (DOT NUMBER: 1991 TIRESIZE: P215/70R15)

Power Train › Automatic Transmission
Filed Jul 22, 2001KY

TRANSMISSION FAILS TO STAY IN LOCKUP MODE WHEN TRAVELLING AT HIGHWAY SPEEDS AND SLIPS AND VIBERATES WHENEVER YOU REACH A SLIGHT UPGRADE *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jul 17, 2001NJ

THE ABS SYSTEM HAS FAILED ON NUMEROUS OCCASIONS , TWICE DUE TO CONTROL MODULE FAILURE, AND SEVERAL TIMES DUE TO CRACKED SENSOR RINGS AND SENSORS. I HAVE JUST HAD THE MODULE REPLACED FOR THE SECOND TIME AND 3 DAYS LATER THE ABS LIGHT IS ON AGAIN. THE LAST TIME IT FAILED, MY BRAKES WERE INOPERATIVE ON DRY PAVEMENT, ALTERNATELY LOCKING UP AND DISENGAGING, I NARROWLY AVOIDED COLLISIONS. I HAVE NOTICED MANY SIMILAR REPORTS AND WONDER WHEN A RECALL IS GOING TO BE ORDERED. ADDITIONALLY I HAVE EXPERIENCED SEVERE BINDING AND GRINDING IN THE STEERING, PARTICULARLY IN COLD WEATHER OR WHEN THE VEHICLE SITS OVERNIGHT. A FIRESTONE SERVICE CENTER FEELS THE PROBLEM IS PROBABLY DUE TO RACK AND PINION PROBLEMS. I AM TOLD BY FORD THAT MY VEHICLE NOT COVERED UNDER NHTS RECALL 97V165001. AGAIN I NOTICE MANY OTHER SIMILAR REPORTS . WHEN IS NHTSA RECALL 97V165001 GOING TO BE EXTENDED TO INCLUDE OTHER PRODUCTION DATES.L. *AK

Suspension › Front › Springs › Coil Springs
Filed Jul 15, 2001IL

BOTH FRONT COIL SPRINGS BROKE. THE FIRST ONE BROKE AT 60,000 MILES AND CUT THE SIDE WALL OUT OF THE TIRE. THE SECOND ONE BROKE AT 63,000 MILES AND CUT THE SIDE WALL OUT OF THE TIRE INSTANTLY. BOTH INCIDENTS OCCURRED AT SLOW SPEEDS. IF IT WOULD HAVE OCCURRED AT HIGHWAY SPEED, A ROLL OVER MAY HAVE TAKEN PLACE.

Power Train › Automatic Transmission
Filed Jul 7, 2001NY

WE HAVE BEEN REPORTING TRANSMISSION PROBLEMS TO THE DEALERS, TRANSMISSION SLAMMING INTO GEAR,. THEL TELL ME NOTHING IS WRONG. WE NOW HAVE A COMPLETE TRANSMISSION FAILURE.*AK

Service Brakes, Hydraulic › Foundation Components › Disc › Rotor
Filed Jul 3, 2001CA

WHILE TRAVELING AT APPROXIMATELY 25 MPH LEFT FRONT WHEEL DISCONNECTED FROM VEHICLE DUE TO ROTOR BOLTS SHEARING OFF. CONSUMER STATED THAT A RECALL WAS ISSUED FOR THIS PROBLEM IN CANADA WHEN AFTERMARKET ROTORS WERE PUT ON VEHICLES IN PLACE OF FORD BRAKE ROTORS. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

Fuel System, Gasoline › Delivery › Fuel Pump
Filed Jul 3, 2001VT

I HAD A FUSE BLOW ON MY FUEL PUMP.THIS PUMP IS IN THE TANK AND THE TANK WAS FULL.WHEN THE MECHANIC REMOVED THE TANK HE FOUND TWO WIRES WITH THETHE COATINGS BURNT OFF.A PIECEOF ONE WIRE WAS WELDED TO ONE OF THE TUBES.THIS COULD HAVE CAUSED A FIRE OR IF THE TANK WASNOT FULL MORE LIKELY AN EXPLOSION.IT IS FUSED WITH 25AMP.I BELIEVE THIS TO BE AVERY DANGEROUS CONDITION .IHAVE THE PUMP ALSO PICTURES OF SAME.PLEASE KEEP ME ADVISED OF YOUR FINDINGS.IF YOU NEED MORE INFO JUST CALL OR E-MAIL.*AK

Suspension › Front › Springs › Coil Springs
Filed Jul 2, 2001PA

WHILE PULLING VEHICLE OUT OF GARAGE VEHICLE DROPPED ON DRIVER'S SIDE. TIRE WAS SHREDDED. ALSO, THIS BROKE THE STRUT. VEHICLE WAS TOWED TO DEALER. DRIVER'S SIDE COIL SPRING HAD TO BE REPLACED.*AK COIL SPRING BROKE RIPPING THE SIDEWALL OF THE TIRE AND BENDING THE STRUT AND STRUT MOUNTING PLATE, DEALER WOULD NOT COVER REPAIRS AND FORD SAID THEY HAD NO RECORD OF THE PROBLEM. NLM

Fuel System, Gasoline › Delivery
Filed Jun 30, 2001WI

PROBLEM AREA: WIRING IN GAS TANK-- THE HOSE CLAMP INSIDE GAS TANK HAS RUBBED THROUGH THE WIRES WHICH POWER THE ELECTRIC PUMP. THIS CAUSED TO BLOW THE FUSE FOR THE GAS PUMP. *NOTE-POSSIBLE ELECTRIC ARC INSIDE THE GAS TANK.

Suspension › Front › Springs › Coil Springs
Filed Jun 29, 2001OH

WHILE PULLING OUT OF DRIVEWAY THE COIL SPRING BROKE. ALSO, SPRING PUNCTURED LEFT FRONT TIRE, AND BLEW TIRE COMPLETELY OUT. CONSUMER HAS CONTACTED DEALER.*AK

Tires
Filed Jun 29, 2001CA

RIGHT PASSENGER'S SIDE TIRE VEERED TO RIGHT. DEALERSHIP WAS AWARE OF PROBLEM. HAD TIRES REPLACED WITH BRAND NEW ONES. DEALERSHIP CHANGED THE TIRES TO LEFT. *AK

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 28, 2001NE

I'M HAVING THE ABS CONTROLLER REPALCED WHICH LEFT ME WITH NO BREAKS WHEN IT WENT OUT. THE BUSINESS WHICH IS DOING THE REPAIRS SAID HE HAS REPLACED THIS CONTROLLER ON OTHER WINDSTARS LIKE MINE. I CAN'T BELIVE THAT THE BREAK SYSTEM HAS ALREADY FAILED AFTER 3 YEARS. I LIVE IN NE. WHERE THERE IS NOT AN ECESSIVE AMOUNT OF STOP/GO TRAFFIC. THE ABS SYSTEM WENT OUT OVERNITE. ONE DAY ITS GOOD, NEXT DAY NO BRAKES WHAT IF I WERE DRIVING DOWN THE HIGHWAY WHEN THIS PART DECIDED TO GO OUT? I FEEL THAT THE BRAKES SHOULD LAST MORE THAN 3 YEARS AND MAYBE ONLY NEED SHOES IN HEAVY CONDITIONS, NOT TO HAVE MAIN COMPONENTS GO OUT !!!!*AK

Steering › Rack and Pinion
Filed Jun 27, 2001CT

WHILE DRIVING VEHICLE BECOMES VERY DIFFICULT TO STEER, VEHICLE RIDES EXTREMELY ROUGH, AND AT TIMES IS HARD TO CONTROL. DEALER STATES THAT PROBLEM OCCURS WITHIN RACK AND PINION. *AK

Tires › Tread/Belt
Filed Jun 27, 2001VA

3 OF MY 4 TIRES SEPARATED DUE TO A FACTORY DEFECT - THE BELTS SEPARATED, CAUSING THEM TO BE UNSAFE ENOUGH NOT TO PASS VIRGINIA STATE INSPECTION. THE TREAD WEAR ON ALL OF THEM WAS 67%. MY FAILED TIRES CAUSED ME TO HAVE TO BUY 4 BRAND NEW TIRES, EVEN THOUGH THE PROBLEM WAS A FACTORY DEFECT. WE DID NOT GET INTO AN ACCIDENT - YET. THESE TIRES SHOULD BE RECALLED IF THEY ARE NOT SAFE. *AK (DOT NUMBER: 4BM3DDWR38 TIRESIZE: 2157015)

Vehicle Speed Control
Filed Jun 26, 2001OH

WHEN DRIVING ON THE HIGHWAY AT 60 MPH THE WINDSTAR SPEEDOMETER DROPPED TO ZERO, THE ENGINE REVVED AND THE CAR LOST FORWARD DRIVE FOR A FEW SECONDS. THIS OCCURS INTERMITTENLY. CROSSROADS LINCOLN-MERCURY REBUILT THE TRANSMISSION ABOUT 3 WEEKS AGO AND CHARGED $2400. LAST WEDNESDAY WHILE DRIVING ON THE HIGHWAY AT 60 IT AGAIN LOST POWER AND SEEMED TO BE OUT OF GEAR AGAIN, FOR A FEW SECONDS. IT AGAIN WOULD NOT MOVE FORWARD. THIS OCCURRED TWICE MORE IN THE NEXT FEW MINUTES. WE PULLED TO THE SIDE OF THE HIGHWAY AND WERE ABLE TO GET IT TO DRIVE AGAIN. WE RETURNED IT TO CROSSROADS LINCOLN MERCURY LAST THURSDAY. THEY STILL HAVE IT AND SAY IT DOESN'T DO IT WHEN THEY DRIVE IT. THEY HAVE NOT OPENED UP THE TRANSMISSION TO LOOK AT IT AGAIN. THE ELECTRICAL PROBLEM IS THAT SOMETIMES THE INTERIOR LIGHTS DON'T SHUT OFF. THE DOOR AJAR LIGHT ON THE DASHBOARD STAYS ON. THE CHIMES STAY ON UNDER 15 MPH. THE LOCKS CAN'T BE LOCKED. WHEN THE LOCKS ARE LOCKED WITH THE DOOR LOCK BUTTONS, THEY AUTOMATICALLY UNLOCK.*AK

Wheels › Rim
Filed Jun 22, 2001CA

DURING OIL CHANGE MECHANIC DISCOVERED CRACKS IN LEFT FRONT AND REAR RIM. PLEASE ADD FURTHER COMMENTS. *AK RIGHT REAR RIM CRACKED AND WAS REPLACED, NOW THE LEFT REAR AND LEFT FRONT ARE CRACKING. *SLC

Steering › Linkages › Tie Rod Assembly
Filed Jun 20, 2001MO

WHILE VEHICLE IS IN OPERATION AND MAKING ANY TYPE OF TURN, THERE IS A LOUD "METAL TO METAL" SOUND COMING FROM FRONT OF VEHICLE. A PRIVATE MECHANIC HAS REPLACED TIE ROD IN AN EFFORT TO REPAIR PROBLEM. *AK *JB

Suspension › Front
Filed Jun 18, 2001PA

CONSUMER WAS TRAVELING 15MPH ON A TWO LANE RAMP AND HEARD SOMETHING POPPED, AND STEERING COLUMN WAS DIFFICULT TO STEER. SHE WAS ABLE TO PULL OVER TO SHOULDERS, AND NOTICED THAT A COIL SPRING HAD FALLEN OUT AND PUNTCURED RIGHT TIRE. *AK CONSUMER STATES LEFT AND RIGHT FRONT COIL SPRING WAS REPLACED.*JB

Service Brakes, Hydraulic › Antilock/Traction Control/Electronic Limited Slip
Filed Jun 18, 2001ID

ON FEBRUARY 19, 2000, I TOOK MY 1998 WINDSTAR VAN TO BROADWAY FORD IN IDAHO FALLS, IDAHO BECAUSE THE ABS BRAKE LIGHT BEGAN STAYING ON ALL THE TIME. THEY DIAGNOSED THE PROBLEM AND STATED THAT THE VEHICLE REQUIRED A FRONT AXLE SPEED SENSOR AND A NEW AXLE. THIS WAS CAUSING THE ABS SYSTEM TO MALFUNCTION. THE SERVICE MANAGER PROVIDED ME WITH A QUOTATION OF $554.21 (SEE ATTACHED QUOTE) TO REPAIR THE PROBLEM. *AK

Suspension › Front
Filed Jun 15, 2001NY

DEFECT HAPPENED WHILE NORMAL BACKING OUT OF DRIVEWAY. KNOW OF AT LEAST ONE OTHER EXACT INCIDENT WITH ANOTHER WINSTAR IN THIS AREA. NO SAFETY DEFEC TMENTIONED. *AK

Power Train › Automatic Transmission
Filed Jun 13, 2001NJ

WHILE TRAVELING 30 TO 40 MPH TRANSMISSION STARTED SLIPPING AND SMOKE STARTED COMING FROM UNDERNEATH HOOD OF VEHICLE. CONSUMER PULLED OFF TO SIDE OF ROAD AND TURNED VEHICLE OFF. CONSUMER EXAMINED VEHICLE AND FOUND THAT THERE WAS FLUID LEAKING FROM ENGINE , POOL OF FLUID WAS APPROXIMATELY 2 FEET IN DIAMETER ON THE GROUND. DEALERSHIP EXAMINED VEHICLE AND COULD NOT DETERMINE THAT THERE WAS A PROBLEM WITH VEHICLE. INFORMED CONSUMER THAT NO FLUIDS LEAKED FROM VEHICLE. ALSO, THIS VEHICLE WAS NOT AFFECTED BY ANY RECALLS. *AK DEALER FINALLY REPLACED TRANSMISSION WITH A REFURBISHED ONE AFTER A FIELD ENGINEER STATING IT WAS FAULTY. *SLC

Power Train › Axle Assembly
Filed Jun 11, 2001NC

WHILE TRAVELING AT APPROXIMATELY 10 MPH VEHICLE STARTED PULLING TO RIGHT, AND CAME TO A STOP. CONSUMER EXAMINED VEHICLE, AND SAW THAT LEFT REAR TIRE WAS POSITIONED AGAINST BUMPER OF VEHICLE. DEALERSHIP HAS EXAMINED VEHICLE AND DETERMINED THAT REAR AXLE/ TIE ROD BROKE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK

Engine and Engine Cooling › Engine › Gasoline
Filed Jun 11, 2001MA

UNEXPECTED CATASTROPHIC ENGINE FAILURE. LOW MILAGE VEHICLE WITH COMPLETE SERVICE RECORDS AND NO WARNING THREW PISTON ROD DURING NORMAL OPERATION. DEALER ESTIMATES COST TO REPAIR AT $4900. DEALER ESTIMATES DAMAGE DUE TO FAILED HEAD GASKET. ANTIFREEZE LEAK FILLED CYLINDERS. *AK

Power Train › Automatic Transmission
Filed Jun 6, 2001NJ

WHILE TRAVELING NOTICED TRANSMISSION WAS SLIPPING. TECHNICIAN SERVICE STATED TRANSMISSION NEEDED TO BE REPLACED. PLEASE PROVIDE FURTHER INFOMATION.*AK

Suspension › Front › Springs › Coil Springs
Filed Jun 4, 2001KS

WHILE PULLING OUT OF A PARKING SPACE, THE FRONT RIGHT SPRING BROKE. HAD TO HAVE CAR TOWED TO REPAIR SHOP. I WAS TOLD I NEEDED TO REPLACE COIL SPRINGS ON BOTH FRONT SIDES. REPAIR COULD NOT BE MADE ON SAME DAY BECASUE FORD IS THE ONLY MANUFACTURER OF THE SPRING AND NO ONE IN TOWN HAD THE REPLACEMENT SPRINGS. I HAD TO RENT A CAR FOR THE WEEKEND.*AK

Steering › Linkages › Tie Rod Assembly
Filed May 30, 2001OH

TIE ROD ENDS ARE FAILING. DEALERSHIP SERVICE REPRESENTATIVE ADVISED US THIS MODEL WAS DESIGNED WITH NO LUBRICATION FITTINGS; AND THAT FAILURE TYPICALLY OCCURS BETWEEN 50 TO 60 THOUSANDS MILES. I CONSIDER THIS A HAZARD THAT WAS DELIBERATELY DESIGNED INTO THE VEHICLE IN ORDER TO SAVE MONEY AT THE EXPENSE OF THE CONSUMERS SAFETY. *AK

Vehicle Speed Control
Filed May 28, 2001VA

VEHICLE INTERMITTENTLY STALLS WHEN DECELERATION AND ALSO AT ACCELERATION. OCCURS MOST OFTEN WHEN TURNING. LEFT MY FAMILY OF FIVE ALONG WITH 2 OF THEIR FRIENDS STALLED IN INCOMING TRAFFIC. OTHER STALLING EVENTS ALSO REQUIRED OTHER DRIVERS TO TAKE ACTION TO AVOID HITTING FRONT OR REAR OF VEHICLE. DEALER PERFORMED PCM REPROGRAMMING IN ACCORDANCE WITH TSB 98-25-6 AND CORRECTED STALLING PROBLEM. WHILE WIFE REPORTED STALLING INFREQUENTLY WHEN UNDER WARRANTY, THE STALLING FREQUENCY INCREASED TO 1-2 TIMES A DAY AFTER TRANSMISSION SERVICE BY DEALER AT APPROX 47,000 MILES. I AM HAPPY THAT THE CAR IS NOW FIXED BUT FORD HAS NOT OFFERED TO PAY FOR REPROGRAMMING WHICH IS A KNOWN PROBLEM WITH THE WINDSTARS. THIS SHOULD BE A SAFETY RECALL ITEM. THREE OTHER PROBLEMS WHICH HAVE OCCURED WITH THIS CAR IS GOODYEAR INVICTA TIRE SEPARATION (TIRES REPLACED PRIOR TO FAILURE); POWER STEERING PUMP FLUID CONTAMINATION; AND NOISY TIE END RODS. TIRE REPLACEMENT PRORATED. POWER STEERING FLUID FLUSHED AT MY EXPENSE. TIE END RODS REPLACED UNDER BUMPER-TO-BUMPER WARRANTY. PLEASE INVESTIGATE STALLING PROBLEM AS A SAFETY RECALL. I AM STILL TRYING THRU FORD CUSTOMER SERVICE TO GET REIMBURSED FOR CORRECTING THE STALLING ASSOCIATED WITH TSB 98-25-6.*AK (TIRESIZE: 21570R15)( DOT NUMBER: TIRE SIZE: 21570R15 )

Power Train › Automatic Transmission
Filed May 28, 2001TX

ON THE 20TH OF MAY I WAS DRIVING THE VAN WHEN IT FELT LIKE IT HESITATED(SLIPPED) AND THEN IT PROCEEDED TO DRIVE NORMALLY. WE WENT HALF A MILE THEN STOPPED THE VAN AND PARKED. ON RETURNING TO THE VAN AND STARTING IT, IT RAN VERY ROUGH(LOUD) AND WOULD NOT GO PAST 30MPH ON OUR WAY HOME. WE PROCEEDED TO TAKE IT TO THE DEALERSHIP IN THE NEXT WEEK AND FOUND OUT THE TRANSMISSION HAD GONE OUT AT ONLY 35000 MILES. OUR WARRANTY HAD EXPIRED ON 4/16/01. BARELY A MONTH OUT OF WARRANTY AND A POWERTRAIN ITEM HAD FAILED ON US. WE KNOW TWO OTHER FAMILY MEMBERS THAT HAVE OWNED WINDSTAR VANS THAT THE TRANSMISSION HAS GONE OUT WITH LOW MILEAGE. THE DEALERSHIP HAS OFFERED TO REPAIR IT FOR $495. THIS WILL INLCUDE AN EXTENDED WARRANTY ON THE POWERTRAIN FOR 75,000 MILES. WE FEEL WITH SUCH LOW MILEAGE, A RECENTLY EXPIRED WARRANTY AND KNOWING OTHER PEOPLE IN OUR FAMILY THAT HAVE DEALT WITH THE SAME THING, THAT FORD SHOULD STAND BEHIND THERE AUTOMOBILE AND REPAIR THIS FREE OF CHARGE. I AM SURE THIS IS A MORE COMMON PROBLEM THAN FORD WANTS TO ADMIT.*AK

Suspension › Front › Springs › Coil Springs
Filed May 25, 2001OH

DRIVER NOTICED A NOISE IN FRONT END OF THE VEHICLE WHEN MAKING TURNS. THIS WAS DUE TO FRONT COIL SPRINGS BREAKING. NEEDED NEW COIL SPRINGS. *AK *JB

Steering › Hydraulic Power Assist System
Filed May 22, 2001TX

POWER STEERING LINE MALFUNCTIONED WHILE DRIVING, RENDERING VEHICLE DIFFICULT TO STEER, DEALER HAS REPAIRED VEHICLE.*AK CONSUMER ALSO STATED THE AIR CONDITIONER WAS NOT COOLING, THERE WAS A LOOSE CONNECTION AT COMPRESSOR, THE DOORS WOULD NOT LOCK, THE POWER DOOR ACTUATOR WAS THE CAUSE OF THE DOORS NOT WORKING, WINDOWS WOULD NOT GO DOWN BECAUSE OF A BAD WINDOW MOTOR.*JB

Power Train › Automatic Transmission
Filed May 22, 2001TX

WHILE DRIVING ON HIGHWAY VEHICLE DOWNSHIFTED TO SECOND GEAR, AND CONSUMER HAD TO DRIVE IN SECOND GEAR.*AK

Interior Lighting
Filed May 22, 2001TX

AJAR BELL KEEPS RINGING, DASH LIGHT IS ON, AND LIGHTS UP. DOOR IS NOT OPEN, BUT BELL CONTINUES TO RING. *AK

Steering › Rack and Pinion
Filed May 21, 2001WI

CONSUMER STATES POWER STEERING FLUID STAYS LOW, CONSUMER REQUESTED THAT IT BE CHECKED FOR LEAKS, MECHANIC DISCOVERED THAT RACK AND PINION WAS LEAKING FROM LEFT BOOT AREA, THIS PART HAS FAILED 4 TIMES. *JB

Steering › Linkages
Filed May 18, 2001CA

THERE IS A GRINDING NOISE COMING FROM FRONT OF VEHICLE WHEN TRAVELING SLOWLY AND MAKING A TURN. DEALERSHIP EXAMINED VEHICLE AND INFORMED CONSUMER THAT TIE RODS WERE DEFECTIVE. A FIRESTONE SERVICE CENTER INFORMED CONSUMER THAT PROBLEM WAS DUE TO RACK AND PINION STEERING. THERE WAS NHTSA RECALL 97V165001; HOWEVER, MANUFACTURER INFORMED CONSUMER THAT THIS VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VIN. *AK

Suspension › Front › Springs › Coil Springs
Filed May 18, 2001OH

LEFT FRONT COIL SPRING BROKE WHILE THE VEHICLE WAS PARKED. DEALER WAS NOTIFIED, AND INFORMED CONSUMER VEHICLE WAS OUT OF ITS WARRANTY, AND ANY REPAIRS WOULD BE AT CONSUMER'S EXPENSE. *AK THERE WAS EVIDENCE OF A FLAW IN THE METAL. 2-3 INCHES ON EACH BROKEN END OF THE COIL SPRING WAS RUSTED. *YH

Suspension › Front › Springs › Coil Springs
Filed May 16, 2001IN

FRONT RIGHT COIL SPRING BROKE WHILE CONSUMER'S DAUGHTER WAS DRIVING AT APPROXIMATELY 10 MPH. WHEN COIL SPRING BROKE, IT CAUSED FRONT RIGHT TIRE TO BLOWOUT. CONSUMER REPLACED ORIGINAL TIRE WITH A SPARE, RESULTING IN SPARE BEING DESTROYED BECAUSE OF BROKEN COIL SPRING. *AK *JB

Suspension › Front › Springs › Coil Springs
Filed May 15, 2001KS

LEFT FRONT COIL SPRING BROKE WHILE VEHICLE WAS JUST STARTING TO ACCELERATE FORWARD AFTER BACKING OUT OF A DRIVEWAY. FORD DEALERSHIP STATED THAT SPRING HAD RUSTED, AND THIS CAUSED COMPONENT TO BREAK. *AK

Power Train
Filed May 15, 2001OR

SPEEDOMETER JUMPS AROUND; CONSUMER CANNOT HAVE ACCURATE SPEED BECAUSE SPEEDMETER JUMPS AROUND AND AROUND. DEALERSHIP IS AWARE OF PROBLEM.*AK

Tires › Tread/Belt
Filed May 14, 2001OR

TIRE SIZE P205/70R15, ORIGINAL EQUIPMENT ON A FORD, WINDSTAR, 1998; WHILE DRIVING 60 MPH TREAD ON DRIVER'S SIDE TIRE SEPARATED. *AK FIRESTONE TIRE DOT NUMBER W2M01P1087. *YH

Tires
Filed May 14, 2001FL

NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK (TIRESIZE: P215/70R15)( DOT NUMBER: TIRE SIZE: P215/70R15 )

Suspension
Filed May 11, 2001MO

WHILE DRIVING AT 60 MPH SEVERE VIBRATIONS OCCURS, CAUSING SAFE HANDLING OF VEHICLE TO BECOME EXTREMELY DIFFICULT, CAUSE UNKNOWN.*AK CONSUMER STATES LOCAL DEALER HAS TRIED VARIOUS THINGS SUCH AS TIRE BALANCING, ALIGNMENT AND CHANGING ALL FOUR TIRES BUT NOTHING HAS RESOLVED THE PROBLEM, LOCAL DEALER STATED THAT THIS PARTICULAR VEHICLE HAS THIS PROBLEM AND THEY DONT KNOW WHAT TO DO TO CORRECT IT. *JB

Power Train › Automatic Transmission
Filed May 10, 2001MA

TOTAL TRANSMISSION FAILURE AT 44,000 MILES. *AK

Suspension › Front › Springs › Coil Springs
Filed May 5, 2001PA

FRONT COIL SPRING BROKE. LOCAL MECHANICK HAS NOY SEEN A BROKEN SPRING SINCE THE 1960"S. I KNOW OF OTHER FORD PRODUCTS THAT HAVE HAD SPRING PROBLEMS. *AK

Reading these

NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

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