2013 Ford Taurus complaints

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE EXITING A PARKING AREA IN REVERSE, THE ACCELERATOR PEDAL BECAME STUCK WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO INDEPENDENTLY SURGE BACKWARDS INTO A WALL. THE CONTACT APPLIED THE BRAKE PEDAL TO STOP THE VEHICLE, BUT IT CONTINUED DUE TO THE ACCELERATOR PEDAL BEING STUCK. THE DRIVER AND TWO PASSENGERS EXPERIENCED WHIPLASH DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION AND DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.

RECALL 14R01 CLEARLY STATES THAT IF LENS IS CRACKED, OR IF I OPERATE IN CORROSIVE ENVIRONMENT , OR IF THE CUSTOMER IS CONCERNED THEY WILL REPLACE LENS. WELL, I'M CONCERNED AND FORD IS REFUSING TO REPLACE PART BECAUSE I DON'T LIVE IN CORROSIVE ENVIRONMENT. AGAIN, THERE IS AN OR IF THE CUSTOMER IS CONCERNED CLEARLY STATED IN THE RECALL. WHO WOULD NOT BE CONCERNED IF THESE THINGS ARE CRACKING ANYWHERE. I WANT THE LENS REPLACED AND THEY WON'T DO IT BECAUSE IT IS NOT CRACKED. I JUST WANT THEM TO LIVE UP TO THE CLEARLY STATED OR THAT I AM CONCERNED AND REPLACE THE LENS. THEY ARE REFUSING. I CONTACTED FORD AND MY CASE NUMBER IS CAS-7167349. I AM REQUESTING ASSISTANCE FROM THE ADMINISTRATION TO CONVINCE FORD THAT THEY NEED TO LIVE UP TO THE LANGUAGE OF THE RECALL IN ITS ENTIRETY.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V040000 (STRUCTURE) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

WHILE DRIVING ON A 6 LANE ROAD AT 40 MPH, THE ENGINE JUST SHUT OFF. A YELLOW WRENCH LIGHT APPEARED ON MY DASH. WITH MY FLASHERS ON, I MANAGED TO COAST OVER TO THE SHOULDER OF THE ROAD, AND THEN RESTARTED THE CAR. THE WRENCH LIGHT DISAPPEARED. I DROVE IMMEDIATELY TO THE FORD DEALERSHIP SERVICE CENTER, AND WAS TOLD THAT THEY COULD "NOT DUPLICATE" THE ISSUE AS NO CODES WERE ACTIVATED BY THE CAR'S COMPUTER. ONE SERVICE PERSON THOUGHT IT COULD PERHAPS BE RELATED TO AN ELECTRONIC THROTTLE BODY ISSUE THAT OTHER FORD MODELS HAD. HOWEVER, I WAS TOLD THAT IF IT HAPPENS AGAIN TO BRING IT BACK. OBVIOUSLY, I AM AFRAID OF IT HAPPENING AGAIN AND WANT SOME KIND OF RESOLUTION. THE CAR HAS ONLY 18,000 MILES. *TR

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE. UPON MAKING A LEFT OR RIGHT TURN, THE VEHICLE SPUTTERED AND ATTEMPTED TO STALL. THE VEHICLE WAS TAKEN TO A DEALER WHO REPLACED THE THROTTLE BODY, BUT THE FAILURE PERSISTED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 7/29/15*CN UPDATED 10/05/2017*CN

UPON ACCELERATING AFTER GREEN LIGHT CAR SURGED AND STARTED TO SHAKE WITH NO POWER CONTROL, HAD TO MANEUVER ACROSS 2 LANES OF TRAFFIC TO SIDE OF THE ROAD WITH NO POWER ALMOST GETTING HIT, AFTER REMOVING IGNITION KEY AND WAITING SEVERAL MOMENTS CAR STARTED AND WAS FINE. THE PROBLEM INTERMITTENTLY PERSIST ALWAYS DURING ACCELERATION AFTER A STOP. VERY DANGEROUS BEING STUCK IN THE INTERSECTIONS!! *TR

THIS IS AN ON GOING ISSUES THE DESIGN OF THE HALOGEN HEADLIGHT LAMP SYSTEM ON THIS CAR DOES NOT GIVE OUT ENOUGH LIGHT. MY LIGHTS ONLY FOCUS IN ONE SPOT WITH LIGHT AND EVERYTHING ELSE IS DARK. IF AIMED CORRECTLY I ONLY HAVE LIGHT MAYBE 15 FEET IN FRONT OF THE CAR AND I CANNOT SEE THE ROAD DIRECTLY IN FRONT OF THE CAR. WHEN IT RAINS I AM BLIND DRIVING BY OTHER CARS LIGHTS. I HAVE TAKEN THIS TO FORD TWICE NOW AND THE KEEP READJUSTING THE LIGHTS TO THROW THE LIGHT OUT IN FRONT OF THE CAR LEAVING ME NOT ABLE TO SEE THE ROAD IN FRONT OF THE CAR. FORD HAS ALSO TOLD ME NOTHING IS WRONG WITH THE LIGHTING. *TR

CAR SPONTANEOUSLY STOPPED RUNNING. THE TOUCH SCREEN DISPLAY WENT DARK, THE DASH BOARD LIGHTS TURNED OFF AND THE ENGINE STOPPED WHILE TRAVELING A CITY STREET AT 25 MPH. THE CAR COASTED TO A STOP AND IT TOOK ABOUT A MINUTE TO RESTART IT. *TR UPDATED 2/11/16*JS

WHILE DRIVING THE CAR AROUND A CURVE THE STEERING WHEEL LOCKED UP. THE "SERVICE POWER STEERING" MESSAGE CAME UP. AS WELL AS THE " STEERING ASSIST DEFAULT". WHEN THIS HAPPENED I WAS TRAVELING AT APPROXIMATELY 45 MPH. I COULDN'T MOVE THE STEERING WHEEL AT ALL. I SLID OFF THE SIDE OF THE ROAD INTO THE DITCH. IT WAS LIKE THE WHEEL HAD COMPLETELY LOCKED UP. JUST SO HAPPEN THERE WERE NO CARS CLOSE BEHIND ON I WOULD HAVE BEEN HIT. *TR

WHILE DRIVING DOWN THE STREET THE STEERING WHEEL ON THE CAR LOCKED UP AND WOULDN'T TURN. THE CAR GAVE A "SERVICE POWER STEERING" AND " STEERING ASSIST DEFAULT" AT THE TIME OF THE WHEEL LOCKING UP. THIS IS VERY DANGEROUS BECAUSE THE CAR JUST STOPS WHERE YOU ARE. IT WON'T TAKE GAS OR ANYTHING. THIS IS THE SECOND TIME THAT IT HAS HAPPENED IN THIS CAR. I TOOK THE CAR TO A FORD DEALER AND WAS TOLD THAT THE PROBLEM WAS A WEAK BATTERY. I DO NOT THINK THIS IS THE PROBLEM. I HAVE NOTICED OTHER FORD VEHICLES OF THE SAME YEAR WITH THIS PROBLEM. I THINK THIS IS A MAJOR PROBLEM AND NEEDS TO BE CORRECTED BEFORE SOMEONE IS HURT OR KILLED BY THIS PROBLEM. *TR

RODENT CHEWED THROUGH WIRING HARNESS FOR O2 SENSOR. SAME THING HAPPENED TO ANOTHER FORD TAURUS 2013 AT MY WORK. FORD DEALER THAT MADE THE REPAIRS SAID THAT THEY ARE SEEING A SPATE OF THIS EXACT PROBLEM. *TR

TL* THE CONTACT OWNS A 2013 FORD TAURUS. WHILE DRIVING 70 MPH, THE SERVICE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE OR DECELERATE. THE CONTACT MENTIONED THAT THE VEHICLE HESITATED AS IF IT WOULD STALL. THE FAILURES OCCURRED ON NUMEROUS OCCASIONS. THE DEALER STATED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 29,000.

PURCHASED 2013 FORD TAURUS LIMITED NEW FROM DEALER. A MONTH AFTER PURCHASE, NOTICED TERRIBLE VIBRATION IN VEHICLE AT HIGHWAY SPEEDS. DEALERSHIP TRIED TO BLAME IT ON BAD TIRES, WHICH THEY REPLACED. DIDN'T SOLVE THE PROBLEM. SPOKE TO FORD CUTS SERVICE WITH NO RESOLUTION. DROVE 2 OTHER USED TAURUS' WITH SIMILAR RESULTS. *TR

HEADLIGHT SYSTEM IS POOR ON LOW BEAM. THERE IS A HORIZONTAL LINE MAKING DEFINITE DIVISION IN VISIBILITY THAT EXTENDS ACROSS THE COMPLETE HORIZONTAL LINE OF VISION. GOING TO HIGH BEAMS STOPS ELIMINATES IT. I NEARLY HAD AN ACCIDENT AS I CANNOT SEE WELL ON LOW BEAMS. THE SAME THING IS REPORTED BY MANY OWNERS OF THIS VEHICLE. I STOPPED AT THE DEALER, WE LOOKED AT IT, TRIED THE LIGHTS AND ALSO TRIED TO ADJUST THEM BUT THE LOW BEAMS JUST DO NOT HAVE A LIGHT PATTERN THAT ALLOWS THE DRIVER TO SEE AT A SAFE DISTANCE IN FRONT OF THE CAR AT NIGHT. THIS LOW BEAM HEADLIGHT SYSTEM JUST PLAIN STINKS FOR A CAR THAT HAD A MSRP OF $35K. *TR

THE REAR DRIVER SIDE BRAKES HAVE BEEN ACTING UP AND WILL MAKE A LOUD CLUNK WHEN YOU GO TO STOP, THE TIRE AND BRAKES SMELL HOT, TOOK IT TO A MECHANIC ON SUNDAY SAID A CALIBER WAS RUSTED AND IT SHOULD BE UNDER WARRANTY CALLED DEALERSHIP TOOK IT IN TO LIBERTY FORD IN BRUNSWICK OHIO. THEY SAID IT WAS THE BRAKE PAD AND ROTOR DUE TO THE WEATHER WE HAVE IN OHIO THAT IT WAS RUSTED AND WOULD NEED TO BE REPLACED AT 360. 00 FOR THE 2 PARTS PLUS LABOR, REALLY A 2013 YEAR CAR WITH UNDER 25,000 MILES ON IT. *TR

WHILE DRIVING, THE WHEEL FELL OFF THE VEHICLE AND THE VEHICLE SWERVED. THIS OCCURRED AT A LOW SPEED (10MPH) UPON MORE CLOSELY INSPECTING THE VEHICLE, IT APPEARS THAT THE AXLE WAS BROKEN OFF OF THE VEHICLE. I HAVE A PHOTO OF THE BROKEN PIECE OF THE VEHICLE, AS WELL AS PHOTOS OF THE BROKEN SITUATION OF THE VEHICLE. THIS CAR WAS RENTED THROUGH BUDGET RENTAL CAR AGENCY, AND I DO NOT KNOW IF RESPONSIBILITY ALSO LIES WITH THE RENTAL CAR COMPANY AS WELL. *TR

I DROVE MY 2013 FORD TAURUS APPROXIMATELY 4 MILES TO MY HOME. AFTER CUTTING THE CAR OFF I NOTICED SMOKE BILLOWING FROM UNDER THE HOOD. I RESTARTED THE CAR TO BACK OUT FROM UNDER MY CARPORT. I CUT THE CAR OFF AND WITHIN SECONDS THE CAR WAS ENGULFED IN FLAMES CAUSING A TOTAL LOSS. THERE WERE NO WARNING SIGNS OR SIGNALS. IT WAS VERY QUICK. MY INSURANCE COMPANY SETTLED THE CLAIM AND IS SUBROGATING WITH FORD. FORD HAS SHOWN NO INTEREST ABOUT SEEING THE CAR, FINDING OUT WHAT HAPPENED OR DETERMINING THE POSSIBLE CAUSE OF THE FIRE. THIS IS VERY DISAPPOINTING AS THIS COULD HAVE BEEN VERY DANGEROUS IF IT HAD HAPPENED WHILE DRIVING, NOT TO MENTIONED IF IT HAD CAUGHT MY HOUSE ON FIRE. I AM VERY DISAPPOINTED WITH FORD AND CHOSE NOT TO PURCHASE ANOTHER FORD, NOR WILL I RECOMMEND ONE. BY THE WAY THE CAR WAS STILL UNDER WARRANTY AND HAD BEEN SERVICED AT THE FORD DEALERSHIP INCLUDING RECALLS. *TR

WHILE BRINGING MY WIFE HOME FROM WORK,DOWN A CITY STREET, SHE YELLED OUT TO ME TO WATCH OUT...DEER! AUTOMATICALLY, I LOOKED TO THE RIGHT IN PEOPLE YARDS AND WOODED ARE,THEN LEFT, ONLY TO FIND THEM JUST SLIGHT TO MY RIGHT FORM THE CENTER OF OUR CAR. AT THIS POINT I KNEW THE BRAKES WERE IN GREAT SHAPE. HOWEVER THESE HALOGEN PROJECTION HEADLIGHTS HAVE A DECENT PATTERN, BUT ARE LIKE HAVING TWO CANDLES. WHY IS IT MY 2006 MERCURY MONTEGO HAD FACTORY HID HEADLIGHTS AND NOW 7 YEARS LATER THEY WENT BACKWARDS, AS OTHER CARS ARE NOW USING LED HEADLIGHTS? THIS WAS NOT THE ONLY TIME. THE NEXT TIME MY WIFE NOTICED A PERSON WALKING IN THE ROAD,WHY WHO KNOWS? EXCEPT I AM NOT HAPPY WITH WHAT I THINK IS POLITICS FORD IS DOING. THESE LIGHTING SYSTEM IS SO BAD IF I HAD THE HIGH BEAMS ON WHILE DRIVING WITH ON COMING TRAFFIC NOBODY BLINKS AT ME. (I KNOW THIS SHOULD NOT BE DONE FOR SAFETY REASONS, BUT I HAD TO PROVE TO MYSELF THAT IT'S NOT JUST ME DUE TO THE CHANGE OVER FROM HID TO HALOGEN LIGHTING. PS) TODAY MARCH 14 2014, I WROTE THRU THE WEBSITE PLANET FEEDBACK TO THE CEO OF FORD OVER THIS ISSUE. I ALREADY MENTIONED THIS ON SURVEYS FORD GAVE ME WHEN I PURCHASED THE AUTO, AND MENTIONED IT TO THE DEALERSHIP. *TR

ON JAN. 9 2014 APPROX. 5:10 A.M. I REMOTELY STARTED MY CAR AND AFTER 5 MINUTES I CAME OUTSIDE AND NOTICED A 3INCH FLAME ABOVE THE LICENSE PLATE ON TOP OF THE BUMPER BELOW THE DECK LID. I THOUGHT MAYBE SOMETHING WAS BURNING ON THE CAR AND WENT TO SWAT IT AND WAS BURNED ON HAND WITH MELTING PLASTIC BUMPER. TRIED TO PUT IT OUT WITH SNOW...THE BUMPER WAS BURNT ALL THE WAY ACROSS THE DECK LID AND TAIL LIGHTS BEFORE IT WAS PUT OUT WITH WATER. IT LOOKED AS IF IT WAS BURNING FROM THE INSIDE. AS OF TODAYS DATE FORD STILL DOES NOT KNOW WHY IT CAUGHT FIRE. *TR

HAD ISSUES WITH LIGHTS NOT WORKING. TOOK IT TO GET IT FIXED. THEY "FIXED" IT. HAPPENED AGAIN A FEW DAYS LATER. WENT BACK IN TO GET FIXED. LATER WE WERE NOTIFIED THAT THE BACK TRUNK CAUGHT ON FIRE. BUMPER WAS MELTED AND THERE WAS DAMAGE TO THE TRUNK LID. ITEMS INSIDE WERE FINE. IF IT WAS BEING DRIVEN, I'M SURE THE DRIVER WOULD BE DEAD. THE FIRE WAS SO CLOSE TO THE GAS TANK. *TR

TL* THE CONTACT OWNS A 2013 FORD TAURUS THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 13V227000 (FUEL SYSTEM, GASOLINE) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER STATED THEY DON'T HAVE THE PART AND THEY DON'T KNOW WHEN THE PART WILL BE AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 4,200.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS, THE VEHICLE ACCELERATED WITHOUT MANUAL FORCE, THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 4,000...UPDATED 12-24-13 *BF THE CONSUMER STATED THE RADIO AND NAVIGATIONS SYSTEM WAS NOT WORKING.

MY WIFE WAS STANDING OUTSIDE THE CAR HOLDING THE PASSENGER DOOR OPEN AND AS DOORS WILL DO, IT CLOSED SLOWLY ON IT'S OWN WEIGHT AND DUE TO THE DOOR SPRING CLOSING MECHANISM. SHE ACCIDENTALLY HAD HER THUMB IN THE DOOR WHERE IT WOULD CATCH, SO WHEN THE DOOR CLOSED SLOWLY, IT CAUGHT HER THUMB. WHAT SHE DID NOT EXPECT IS THAT THE DOOR IS SO SHARP ALONG THE METAL PIECE NEAR THE WINDOW THAT IT COMPLETELY AMPUTATED HER THUMB AND IT WAS LEFT HANGING IN THE DOOR. KEEP IN MIND THAT SHE WAS NOT EVEN CLOSING THE DOOR, SINCE SHE INTENDED TO GET BACK INTO THE CAR, SO THE RATE OF CLOSURE WAS EXTREMELY SLOW. I WATCHED THIS HAPPEN AND WAS AMAZED THAT HER THUMB WAS EVEN CUT, MUCH LESS COMPLETELY AMPUTATED. THIS DOOR PIECE IS WAY TOO SHARP ON THIS AUTOMOBILE AND COMPARED TO OTHER CARS, HAS VERY LITTLE TO KEEP IT FROM CAUSING SERIOUS INJURY. *TR

WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, IT WAS NOTED THAT WHEN I SET THE CRUISE CONTROL AT 70 MPH, THE STATED SPEED LIMIT, THE DIGITAL NUMERICAL READOUT READ EXACTLY 70 MPH. THE SPEEDOMETER ALTHOUGH READS CONSISTENTLY 3-4 MPH ABOVE THE CRUISE CONTROL SETTING. THIS HAS OCCURRED SINCE I TOOK DELIVERY OF THE VEHICLE AS BRAND NEW FROM THE DEALER AND OCCURS REGARDLESS OF SPEED SETTING, I.E.: SAME ISSUE IF CRUISE IS SET AT 45 MPH, 55 MPH, 65 MPH, ETC. AFTER BECOMING CONCERNED THAT THE VEHICLE MAY IN FACT BE TRAVELING FASTER THAN THE DIGITAL CRUISE CONTROL SETTING WAS STATING, I TOOK THE VEHICLE BACK TO DEALER. THEY WERE UNABLE FIX THE ISSUE WITH EXACT EXPLANATION ON MY REPAIR ORDER READING: "CLIENT STATES WHEN CRUISE SET THE SPEEDOMETER ALWAYS 3-4 MILES HIGHER. NWP CONTACT FORD ADVISED TO DRIVE 2013 AND 2014 MODELS TO VERIFY CONCERN. BOTH MODELS SAME SYMPTOM. ALL OK AT THIS TIME."

SUNROOF VIBRATION WITH SUNROOF OPEN ALL THE WAY WITH BACK WINDOWS CRACKED ABOUT AN INCH. VIBRATION IS SO BAD THAT YOU CAN NO SEE OUT OF THE REAR VIEW MIRROR. YOU CAN REACH UP AND TOUCH THE SUNROOF DEFLECTOR AND THE VIBRATION WILL STOP. I FEEL THAT IT IS A SAFETY ISSUE FOR NOT BEING ABLE TO SEE OUT OF THE REAR VIEW MIRROR WHEN THE VIBRATION IS HAPPENING. THE ONLY WAY TO STOP THE VIBRATION IS TO ROLL ALL OF THE WINDOWS DOWN. MY WIFE DRIVES THE CAR THE MOST AND WILL NOT LET THE WINDOWS ALL THE WAY DOWN WHEN SHE IS RIDING ON INTERSTATE. SHE LIKES THE SUNROOF OPEN AND CRACKS THE BACK WINDOWS TO ALLEVIATE THE PRESSURE BUT THE VIBRATION WILL NOT GO AWAY. VERY UNHAPPY WITH A BRAND NEW CAR THAT HAS AN ISSUE LIKE THIS! *TT

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER 13V227000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES.

ON SATURDAY, AUG 17TH, OUR 2013 FORD TAURUS POLICE INTERCEPTOR (SEDAN) VIN:[XXX] WAS STOPPED AT A PLACE OF BUSINESS AND TURNED OFF. INITIALLY, THE VEHICLE WOULD NOT RESTART. AFTER A FEW MINUTES THE VEHICLE STARTED BUT WOULD NOT MOVE. THE VEHICLE WAS REMOVED FROM THE PREMISES BY A WRECKER AND TAKEN TO GRIFFIN FORD CO IN THOMASVILLE, GA. THIS DATE, AUG. 22, 2013, I SPOKE WITH A SERVICEMAN AT GRIFFIN FORD AND WAS TOLD THAT THE FRONT WHEEL AXLE HAD BROKEN AND THAT THE REPAIR PART WOULD BE BACK-ORDERED (PLACED ON AN EMERGENCY NEED BASIS), BUT NO REPAIR TIME FRAME COULD BE GIVEN DUE TO THE FACT THAT THERE WERE NO REPLACEMENT PARTS IN THE COUNTRY. WE HAVE HAD PREVIOUS PROBLEMS WITH BOTH OF OUR (ABOVE VIN # AND VIN:[XXX]) 2013 FORD TAURUS POLICE VEHICLES WITH THE PROBLEMS PREVIOUS TO THIS BEING EXCESSIVE GAS FUMES WITHIN BOTH VEHICLES (FUEL PUMP WAS REPLACED BEFORE RECALL WAS ISSUED ON BOTH CARS BUT AFTER RECEIVING RECALL, FUEL PUMPS WERE AGAIN REPLACED), CHECK ENGINE LIGHT WAS ON (EVAPORATIVE EMISSIONS SOLENOID WAS REPLACED, AIR BAG LIGHT WAS ON, SEAT BELT SENSOR WAS BAD AND THE BUCKLE/SENSOR WAS REPLACED. ALL OF THESE ISSUES HAVE OCCURRED THIS YEAR. AS YOU ARE AWARE, ALL REPAIRS TAKE TIME AND WE ARE ESPECIALLY CONCERNED ABOUT THE TIME FRAME TO RECEIVE AND REPAIR THE WHEEL AXLE. HAVE THERE BEEN OTHER REPORTS OF THIS TYPE OF PROBLEM? LOOKING FORWARD TO A RESPONSE FROM YOUR AGENCY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM) AND STATED THAT THE DEALER INFORMED HIM THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN MAY 2013, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 4,000.

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V227000 (FUEL SYSTEM, GASOLINE) AND THE VEHICLE WAS TAKEN THE DEALER FOR RECALL SERVICE HOWEVER, THE CONTACT WAS DENIED THE RECALL REPAIR. THE DEALER STATED THAT THEY WOULD ONLY REPAIR VEHICLES THAT THEY HAD SOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CURRENT MILEAGE WAS 11,200. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY 2013 FORD TAURUS SEL HAS TERRIBLE VIBRATION AT ALL SPEEDS AND DOES IT EVERYDAY FORD HAD THE ENGINEER COME OUT 8 TO 10 TIMES THEY EVEN KEEPER MY 2013 TAURUS SEL FOR 3 WEEKS AND CALLED US AND TOLD US THEY WERE GOING TO BUY IT BACK BECAUSE THEY HAVE TRIED SIX SETS OF TIRES AND WHEELS AND THEY DON'T KNOW WHAT'S WRONG WITH IT WELL THEY KEEP IT ANOTHER WEEK AND ME AND MY WIFE TO OUT TO FIND OUT WHAT'S GOING ON THEY HAND US THE KEYS AND SAY THAT FORD IS NOT TAKING IT BACK AND THEY CAN'T FIGURE OUT WHAT'S WRONG WITH IT. THE CRAZY THING ABOUT IT THE ENGINEER WENT TO THREE OTHER DEALER SHIPS AND COULD NOT FIND ANOTHER 2013 TAURUS SEL THAT ROAD SMOOTH HE WENT TO OXMOOR FORD AND GOT ANOTHER 2013 TAURUS JUST LIKE OURS AND WAS BRINGING IT TO THE DEALER WHERE MINE WAS TO COMPARE THEM AND WHEN HE GOT TO OUR DEALER THIS IS WHAT HE SAID TO THESE ARE HIS EXACT WORDS ( IT FELT LIKE THE WHEELS WERE GOING TO FLY OFF ON THE WAY UP TO OUR DEALERSHIP HE SAID HE THOUGHT HE WAS GOING TO HAVE TO HAVE IT TOWED TO THE DEALER BECAUSE THE VIBRATION WAS SO BAD AND WAS A BRAND NEW ONE FROM ANOTHER DEALER AND THIS IS THE EXACT WORDS OUT OF FORDS ENGINEER AND HE TOLD US FORD HAS TO BUY IT BACK BECAUSE THEY ARE SO BAD HE EVEN PUT IN HIS REPORT FOR FORD TO BUY IT BACK AND FORD SCREWED US. FORD HAS A MAYOR PROBLEM WITH THE 2013 FORD TAURUS SEL VIBRATION AND NEEDS TO BE HELD ACCOUNTABLE. PLEASE HELP AN INVESTIGATION NEEDS TO BE DONE ITS VERY BAD THANKS. *TR

MY WIFE AND I WERE TRAVELING ON US 35 NORTH OUT OF DALLAS, WHEN WE HEARD A LOUD BANG AS IF SOMETHING HIT THE WINDSHIELD. WE BOTH LOOKED UP, BUT THERE WAS NO MARK ON THE WINDSHIELD. LOOKED IN THE REAR VIEW MIRROR AND SAW THAT THE REAR WINDOW WAS SHATTERED. STOPPED AT A FORD DEALER IN DALLAS AND HE SAID IT HAD TO BE HIT BY A ROCK OR BULLET, BUT COULD NOT FIND EITHER. CONTACTED MY INSURANCE, WHO CONTACTED SAFELITE TO REPLACE THE WINDOW, BUT THEY DID NOT HAVE A REPLACEMENT IN DALLAS, WHICH I UNDERSTAND IS ONE OF THEIR DISTRIBUTION CENTERS, DEALER SECURED WINDOW WITH CRASH WRAP FOR ME AND I DROVE ON TO ALBUQ, WHERE SAFELITE REPLACED MY WINDOW. THEY ALSO COULD NOT FIND WHERE IT HAD BEEN HIT BY A ROCK OR BULLET. DROVE BACK TO HOUSTON AND CONTACTED THE SELLING DEALER, AND ALSO FORD'S CUSTOMER RELATIONSHIP CENTER. AS OF THIS DATE, 11/24/2012, THEY EITHER DON'T HAVE AN ANSWER OR HAVEN'T RETURNED MY CALLS. ON THE 2ND CALL TO FORD, THE GENTLEMAN DID TELL ME THE REGIONAL REPRESENTATIVE OF FORD SAID IT WAS NOT COVERED, BUT NO ONE HAS BOTHERED TO CONTACT ME. *TR

ON SEPTEMBER 14, 2012 WE PURCHASED THE ABOVE DESCRIBED VEHICLE FROM LUMBERTON FORD LINCOLN, LUMBERTON, NC 28360. AMONG SEVERAL THINGS WRONG WE DISCOVERED THE REVERSE SENSOR SYSTEM IS INADEQUATE. THE ALARM IS NOT AUDIBLE IN THE CABIN OF THE VEHICLE IS THERE IS NORMAL CONVERSATION/RADIO NOISE. ALSO, THE ALARM DOES NOT ACTIVATE BEYOND 2 1/2 TO 3 FEET FROM THE REAR BUMPER. THE DEALER SAID THIS CANNOT BE CORRECTED. THIS IS A DEFINITE SAFETY ISSUE. IF THE OWNER/DRIVER IS EXPECTING THIS ALARM SYSTEM TO WARN THEM OF IMPENDING IMPACT, THEY WILL BE LIABLE. WE REQUESTED A REFUND/REPLACEMENT AND WERE DENIED. *TR

ENTERING STREET FROM PARKING AREA, POWER STEERING ASSIST FAILED. WARNING ON DASH STATED ELECTRONIC STEERING FAILED. WITH DIFFICULTY, STEERED CAR TO SIDE OF ROAD. TURNED CAR OFF. WHEN CAR RESTARTED, FAILURE SELF CORRECTED. APPEARS TO BE FAILURE OF COMPUTER CONTROL OF ELECTRONIC STEERING ASSIST. *TR