Page 2 of 4 · complaints 51–100 of 181

2009 Ford Mustang complaints

Owner reports filed with NHTSA about this vehicle, newest first and reproduced as filed. They are unverified accounts: one proves nothing, and a pattern across many is the thing worth reading. Back to the full 2009 record →

Air Bags
Filed Nov 7, 2017100,000 milesOH

TAKATA RECALL I HAVE TAKEN THE CAR IN TWICE TO ADDRESS THE RECALL BUT THE FORD DEALER KEEPS TELLING ME THE PARTS ARE UNAVAILABLE. THE LAST TIME THEY TOLD ME THEY WERE DISTRIBUTING THE RECALL PARTS BEGINNING IN THE SOUTH AND WORKING NORTHWARD (WE LIVE IN OHIO) WHETHER THAT IS TRUE OR NOT. THERE ARE 2 RECALLS AN NEITHER HAVE BEEN ADDRESSED IN OVER A YEAR AND A HALF. OUR TEENAGE DAUGHTER DRIVES THIS CAR. PLEASE HELP. WE TRIED TO TRADE IT IN AND WAS TOLD SINCE THERE ARE OUTSTANDING RECALLS THAT THE VALUE IS LESSENED. THAT IS NOT RIGHT.

Air Bags
Filed Nov 7, 201799,000 milesMO

TAKATA AIRBAG RECALL HAS YET TO BE RESOLVED. DEALER HAS NO INFO ON ACTIONS TO BE TAKEN.

Air Bags
Filed Nov 7, 2017CA

TAKTA RECALL. FORD DOES NOT HAVE PARTS TO REPLACE AIRBAGS AND HAVE BEEN WAITING OVER A YEAR. THIS PUTS ME AND ANY PASSENGERS AT RISK ON A DAILY BASIS.

Air Bags
Filed Nov 7, 2017CA

I HAD THE DRIVERS SIDE AIR BAG REPLACED ON MY MUSTANG BY A DEALERSHIP, BUT I HAVE NOT BEEN ABLE TO GET THE PASSENGER SIDE AIRBAG REPLACED. ALL OF THE DEALERS IN MY AREA KEEP TELLING ME THE PART IS NOT IN STOCK FOR THE PASSENGER SIDE AIRBAG. NOW THEY SAY THEY WILL CALL ME, BUT I HAVE NOT RECEIVED A CALL BACK FROM ANY OF THE DEALERSHIPS. THE CAR IS BEING DRIVEN ON CITY STREETS AND HIGHWAYS. I DON'T HAVE A CURRENT PICTURE OF THE MUSTANG BUT IT IS IN VERY GOOD SHAPE.

Air Bags
Filed Nov 6, 2017TX

"TAKATA RECALL" - DEALER HAS NOT FULFILL THEIR OBLIGATION TO REPLACE THE AIRBAGS NOR PROVIDED WHAT SAFETY PRECAUTIONS NEED TO BE TAKEN UNTIL IT IS REPLACED.- RECALL WAS KNOWN SINCE I PURCHASED THE VEHICLE.

Air Bags
Filed Nov 4, 2017CA

TAKATA RECALL REMEDY NOT YET AVAILABLE, BUT IT'S BEEN A YEAR AND A HALF (RECALL MADE JUNE 1, 2016)

Air Bags
Filed Nov 4, 2017CA

IN JUNE OF 2016 I RECEIVED A RECALL NOTICE FOR THE FRONT PASSENGER AIRBAG IN MY 2009 FORD MUSTANG. IT IS NOW NOVEMBER 2017 AND THE STATUS OF MY RECALL IS STILL 'RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE'. 17 MONTHS HAVE PASSED SINCE I RECEIVED THE RECALL NOTICE. WHY HASN'T FORD PROVIDED A REMEDY FOR THIS POTENTIALLY DEADLY SAFTEY RECALL?

Air Bags
Filed Nov 2, 2017TN

TAKATA RECALL CONTACTED DEALER AND PARTS NOT AVAILABLE TO FIX PROBLEM.

Air Bags
Filed Oct 31, 2017TX

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (PHILPOTT FORD, 1400 US-69, NEDERLAND, TX 77627) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Air Bags
Filed Oct 29, 2017TX

HAVE BEEN WAITING SINCE 2016 FOR THE PASSENGER AIR BAG TO BE REPLACED. DEALER I USE ADVISED THAT THEY HAVE NOT RECEIVED ANY PASSENGER AIR BAGS.

Air Bags
Filed Oct 27, 2017GA

THE DRIVER'S SIDE AIRBAG HAS BEEN REPLACED BUT NOT THE PASSENGER SIDE AND EVERY TIME I CONTACT THE DEALERSHIP ABOUT THIS ISSUE, I AM TOLD THAT THE AIRBAGS ARE NOT AVAILABLE YET AND THEY HAVE NO IDEA WHEN THEY WILL BE AVAILABLE.

Air Bags
Filed Oct 27, 2017TX

TAKATA RECALL FOR OVER 1 1/ 2 YEARS AND STILL NO PARTS ARE AVAILABLE FOR THIS RECALL!

Air Bags
Filed Oct 26, 2017NY

TAKATA RECALL I HAVE NOT RECEIVED INFORMATION FROM A DEALERSHIP SAYING THAT MY AIR BAG RECALL CAN BE FIXED. THEY JUST CONTINUALLY SAY WE DO NOT HAVE THE PART YET TO FIX THE RECALL ON YOUR AIRBAG. I FEAR FOR MY LIFE AND MY PASSENGERS LIFE IF THIS RECALL ON THE AIRBAG IS NOT FIXED.

Air Bags
Filed Oct 26, 2017MD

TAKATA RECALL...AIR BAG RECALL IS INCOMPLETE, REMEDY NOT AVAILABLE YET. WENT TO DEALERSHIPS FOR REPAIRS AND THEY SAID THEY HAVE NO PARTS TO MAKE NECESSARY REPAIRS AND TO CALL ON OCCASION TO GET UPDATES. MY CONCERN IS, WHY IS THIS ISSUE NOT GETTING RESOLVED BEFORE SOMETHING HAPPENS TO ME OR MY LOVED ONES? NHTSA # 17V024 MANUFACTURER # 17S01

Air Bags
Filed Oct 25, 201715,000 milesFL

TAKATA RECALL-PASSENGER SIDE AIRBAG INFLATOR->FORD IS INCOMPLETELY NOT REPLACING THESE IN A TIMELY FASHION. I HAVE WAITED OVER A YEAR TO HAVE THE DRIVER'S AIRBAG REPLACED, AND NOW OVER 6 MONTHS FOR THE PASSENGER SIDE -AND THEY STILL HAVE NOT REPLACED IT. SOME TYPE OF PENALTY SHOULD BE METED OUT!! PLEASE HELP!!!

Air Bags
Filed Oct 25, 2017VT

I RECEIVED A RECALL NOTICE OF TH AIRBAG NOT BEING SAFE AN SIERIOUS INJURY COULD OCCUR IF IN AN ACIDENT. CALLED TO SCHEDULED AN APPOINTMENT ,ONE AIRBAG HAS BEEN REPLACED. WAS TOLD IT WOULD BE ALRIGHT TO DRIVE CAR, BEEN ALMOST A YEAR STILL NO RESPONSE ON REPAIR. FEEL LUCK IS RUNNING OUT ON WHEN SOMETHING SERIOUS IS GOING TO GO WRONG. DEALER REALLY DON'T WANT TO DEAL WITH ME, EXCUSE AFTER EXCUSE.

Air Bags
Filed Oct 24, 2017NC

TAKATA RECALL- RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE

Air Bags
Filed Oct 23, 2017TX

TAKATA RECALL ISSUE. I HAVE WAITED OVER 1 YEAR FOR THE AIRBAG RECALL TO BE COMPLETED AT MY LOCAL DEALER. THEY ARE WAITING FOR THE AIR BAG RECALL PARTS AT AUTONATION FORD IN KATY, TX SINCE AUGUST OF 2016.

Air Bags
Filed Oct 19, 2017FL

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED DON GASGARTH'S CHARLOTTE COUNTY FORD (3156 TAMIAMI TRAIL, PORT CHARLOTTE, FL 33952 (888) 313-9652) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.

Air Bags
Filed Oct 19, 2017FM

I HAVE TAKEN THE CAR FOR THE RECALL AND THE AIRBAG ANNUNCIATOR IS ON

Air Bags
Filed Oct 18, 2017FL

GREENWAY FORD REPLACED MY DRIVER AIRBAG IN A TIMELY MANNER, HOWEVER I HAVE CONTACTED GREENWAY FORD IN ORLANDO, FL SEVERAL TIMES TO SCHEDULE THE REPLACEMENT OF MY PASSENGER AND SIDE AIRBAGS. AS OF THE LAST INQUIRY ON SEPT 16, 2017 HEY ARE SAYING THEY DON'T HAVE THE PARTS. NOW I SEE THAT TAKATA IS FILING BANKRUPTCY AND WILL DENY LIABILITY. I AM CONCERNED ABOUT NOT HAVING THESE AIRBAGS REPLACED. ARE THERE ANY OTHER OPTIONS?

Air Bags
Filed Sep 28, 2017CA

TAKATA AIRBAG RECALL 16V081- IT HAS BEEN MORE THAN A YEAR SINCE I WAS NOTIFIED OF THE RECALL AND THE FORD DEALERSHIP IN SAND CITY, CA. CYPRESS COAST FORD CONTINUES TO STATE THEY DO NOT HAVE THE PARTS TO SATISFY THE RECALL. I DRIVE THIS VEHICLE DAILY AND CONSIDER IT A RISK TO MY SAFETY THAT THE AIRBAG HAS BEEN RECALLED AND YET THERE IS NO RESOLUTION STILL.

Air Bags
Filed Sep 21, 2017WY

TL* THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SPRADLEY BARR MOTORS, 2200 WESTLAND RD, CHEYENNE, WY 82001) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 19, 201754,291 milesVA

TL* THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE LOCAL DEALER (HARDEE FORD, 1305 W DANVILLE ST, SOUTH HILL, VA, 239700) WAS CONTACTED AT 434-447-3133 AND INFORMED OF THE WARNING LIGHT. THE CONTACT DID NOT SCHEDULE AN APPOINTMENT DUE TO THE DIAGNOSTIC FEE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY INFORMED HER OF DIAGNOSTIC CODE B2995, HOWEVER IT WAS NOT DIAGNOSED. THE CONTACT THEN INFORMED THE DEALER OF THE CODE PROVIDED TO HER WHERE THE DEALER STATED THAT THEY WOULD CONTACT THE MANUFACTURER IN REFERENCE TO IT. THE MANUFACTURER WAS CONTACTED AND DID NOT PROVIDE ANY FURTHER ASSISTANCE FOR THE RECALL EXCEPT FOR THE CONTACT TO SCHEDULE AN APPOINTMENT AND HAVE THE FAILURE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 54,291. THE VIN WAS INCOMPLETE.

Air Bags
Filed Sep 4, 2017HI

STILL WAITING FOR THE PART TO BE AVAILABLE FOR THE PASSENGER SIDE AIR BAG. IT'S BEEN PROBABLY A YEAR SINCE WE WERE NOTIFIED OF THE DEFECT FOR PASSENGER SIDE BAG. TO DATE, PART NOT READY. HAD THE DRIVER SIDE BAG REPLACED IN JUNE 2016. DO WE HAVE TO SUE TO GET THE REPLACEMENT INSTALLED?

Air Bags
Filed Aug 24, 2017AZ

I RECEIVED A RECALL NOTICE ABOUT THE TAKAKA AIRBAGS PROBABLY 2 1/2 YEARS AGO. I HAVE RECEIVED SEVERAL NOTICES TO BRING MY CAR IN FOR THE PROBLEM, BUT WHEN I CALL TO SET UP AN APPOINTMENT I AM TOLD THAT THE PARTS ARE NOT AVAILABLE. AM I EVER GOING TO GET THE PROBLEM TAKEN CARE OF?

Air Bags
Filed Aug 15, 2017MD

NHTSA RECALL: I AM HAVING A HDIFFICULT TIME HAVING MY CAR REPAIRED. THE DEALERS KEEP TELLING ME THAT THERE IS A PART SHORTAGE REGARDING THIS RECALL. I HAVE BEEN TRYING TO HAVE THIS FIXED FOR OVER A YEAR.

Air Bags
Filed Jul 19, 2017NE

CALLED DEALER SEVERAL TIMES, KEEPS SAYING PARTS ARE UNAVAILABLE-KEEP GETTING DANGER DEFECTIVE MAILINGS - HOW CAN I GET FIXED IF NO PARTS??????????

Air Bags
Filed Jul 11, 2017PA

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE TO CLARION FORD (1214 E MAIN ST, CLARION, PA 16214) WHO STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY DID NOT KNOW WHEN PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jul 6, 2017SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V319000 (AIR BAGS) AND 16V384000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE SUMMERVILLE FORD DEALER STATED THAT THE PARTS HAD NOT BEEN RECEIVED AND THERE WERE SEVERAL OTHERS IN LINE TO RECEIVE THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 29, 2017123,000 milesCA

TL* THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG WAS REPLACED BY THE DEALER (HEMMIT FORD DEALER 150 CARRIAGE CIRCLE HEMMIT CA, 92545 PHONE 951-658-1370); HOWEVER, THE FRONT PASSENGER AIR BAG WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 123,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Jun 21, 201723,300 milesPA

TAKATA RECALL ISSUE GETTING PARTS TO COMPLETE RECALL. HAVE BEEN TRYING TO GET THE PASSENGER AND DRIVER AIRBAG RECALL RESOLVED FOR OVER A YEAR, PASSENGER AIR BAG PARTS NOT AVAILABLE TO DEALER. HAVE BEEN WAITING FOR OVER A YEAR FOR THE PASSENGER AIR BAG PARTS.

Air Bags
Filed Jun 9, 201730,140 milesNJ

TAKATA RECALL - 15S21 - NHTSA RECALL 15V-319 FORD DEALER LICCARDI SUPPOSEDLY DID THIS RECALL ON 8/9/2016. I STILL GET NOTICES FROM FORD THAT I STILL NEED TO HAVE THIS RECALL DONE. I FOUND THAT VIN ON THEIR RECALL INVOICE(#192789) WAS FOR A DIFFERENT CAR( 1ZVH80N495133278) . I NOTIFIED FORD AND THEY UPDATED THEIR RECORD FOR MY CAR TO INDICATE THE RECALL WAS DONE. I AM CONCERNED NOW THAT THE RECALL WAS NOT ACTUALLY DONE ON MY CAR.

Power Train
Filed May 22, 201730,000 milesFL

THE REAR DIFFERENTIAL ON MY CAR WAS LEAKING FLUID WITH LESS THAN 30,000 MILES ON THE CAR. THE 3 YEAR/36,000 MILE WARRANTY HAD EXPIRED SO I INSPECTED IT MYSELF.WHEN I REMOVED THE FILL PLUG IN THE REAREND I HEARD PRESSURE ESCAPE.THAT TOLD ME THE PRESSURE RELIEVE VALVE IN THE REAREND WAS DEFECTIVE.BUT BECAUSE OF THAT MY SEALS NEED TO BE REPLACED IN MY REAR DIFFERENTIAL NOW.AFTER TALKING TO OTHER MUSTANG OWNERS I HAVE BEEN TOLD THIS IS A COMMON AND EXPENSIVE AND DANGEROUS PROBLEM.THIS COULD CAUSE FLUID TO LEAK ONTO REAR BRAKES OR EVEN WORSE TO MUCH FLUID LOSE WOULD CAUSE THE REAR DIFFERENTIAL TO LOCK UP AND CAUSE A ACCIDENT.I MODIFIED THE RELIEF VALVE TO FIX THE PRESSURE BUILD UP PROBLEM.BUT NOW NEED TO HAVE THE SEALS REPLACED WHICH IS A EXPENSIVE REPAIR.I RARELY DRIVE MY CAR AND IT IS ALWAYS GARAGED.THAT IS HOW I NOTICED IT WAS LEAKING AFTER SEEING A PUDDLE ON THE FLOOR.I ALSO KNOW THIS IS A COMMON PROBLEM ON THAT YEAR MUSTANG BECAUSE I'VE SEEN ON AUTOMOTIVE BLOGS ON THIS PROBLEM AND THEY RECOMMEND BUYING A AFTERMARKET RELIEF VALVE BEFORE THIS PROBLEM HAPPENS.IT ISN'T LIKE MY CAR WAS DRIVEN IN HARSH CONDITIONS OR EVEN DRIVEN DAILY. I FIXED THE RELIEF VALVE MYSELF AND HAVE NOT HAD THE DAMAGED SEAL REPLACED YET,BECAUSE I WAS GOING TO HAVE IT DONE WHEN THEY REPLACED THE RECALLED AIRBAGS. EVERY TIME I TRY TO SET UP A APPOINTMENT THEY SAY THE STILL DON'T HAVE THE REPLACEMENT AIRBAGS IN STOCK. I RARELY DRIVE THE CAR NOW BECAUSE OF THE ISSUES AND MAYBE DRIVEN THE CAR A FEW TIMES IN THE

Air Bags
Filed May 19, 2017CA

FORD STILL HAS NOT COMPLETED THE REPAIRS FOR PASSENGER SIDE AIRBAG. I DO NOT FEEL COMFORTABLE HAVING A FRONT SEAT PASSENGER. WHY HAS THIS NOT BEEN DONE? CAN I CONSIDER IT SAFE TO HAVE A FRONT SEAT PASSENGER. THIS HAS BEEN MUCH TOO LONG BEING CORRECTED.

Air Bags
Filed May 19, 2017CA

I AM COMPLAINING ABOUT THE UNACCEPTABLE DELAY IN FORD PROVIDING THE REPAIR/REPLACEMENT FOR MY TAKATA FRONT PASSENGER AIRBAG. THIS IS DANGEROUS AND TOTALLY UNRESPONSIVE. PLEASE CONTACT FORD TO EXPEDITE THIS RECALL/REPAIR

Air Bags
Filed May 12, 2017HI

TAKATA RECALL. WE WERE NOTIFIED LAST YEAR ABOUT THE DEFECTIVE AIRBAG ON THE PASSENGER SIDE. TO DATE, NO REMEDY OR FIX IS AVAILABLE. WHEN CAN I EXPECT THE REPAIR TO BE MADE AVAILABLE???

Air Bags
Filed Apr 29, 2017CA

TAKATA RECALL RECALL TITLE: TAKATA NON-DESICCATED PHASED STABILIZED AMMONIUM NITRATE (PSAN) PASSENGER FRONTAL AIRBAG INFLATORS NHTSA RECALL NUMBER: 16V384 ALMOST ONE YEAR AGO MY PASSENGER AIRBAG WAS RECALLED. IT IS TAKING TOO LONG FOR A REMEDY TO BECOME AVAILABLE. IF A TIMELY REPAIR IS NOT FEASIBLE, TAKATA AND FORD SHOULD PROVIDE MONETARY RELIEF. THIS DELAY IS UNACCEPTABLE.

Air Bags
Filed Apr 12, 2017TX

TAKATA RECALL - ACCORDING TO THE NHTSA.GOV WEBSITE, "THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY" ... SINCE THIS RECALL WAS ISSUED ON 06/01/2016 AND THE REMEDY IS NOT YET AVAILABLE, THIS PROBLEM HAS NOT BEEN ADDRESSED IN A TIMELY MANNER! MY WIFE AND I ARE EXTREMELY CONCERNED ABOUT THE SAFETY OF OUR SON DRIVING THIS VEHICLE (AGE 22). THIS IS ESPECIALLY TRUE BECAUSE WE LIVE IN THE HOUSTON AREA AND THERE IS A HIGH LEVEL OF HUMIDITY HERE IN THIS ENVIRONMENT. I WANT FORD TO ADDRESS THIS ISSUE ASAP!

Air Bags
Filed Mar 24, 2017TX

TAKATA RECALL: REF. NHTSA ID #: 10945038 SUBMITTED ON JANUARY 13TH. DURING JULY 2016, I RECEIVED A RECALL NOTICE FROM FORD MOTOR COMPANY ABOUT THE PASSENGER SIDE AIR BAG INFLATOR NEEDING REPLACED. THE LETTER STATED THAT A RUPTURED INFLATOR MAY CAUSE SERIOUS INJURY OR DEATH. I HAVE READ THE RISKS OF BOTH KEEPING THE STATUS QUO AND THE RISKS INVOLVED WITH DEACTIVATING THE INFLATOR. SINCE THE REPLACEMENT PART AND REPAIR NOTICE HAS NOT BEEN RECEIVED BY FORD TO DATE, I WANT TO DEACTIVATE THE PASSENGER SIDE INFLATOR UNTIL A REPLACEMENT PART IS INSTALLED. TODAY, MARCH 24TH, 2017, I CALLED THE NHTSA CUSTOMER SERVICE NUMBER TO LEARN THE PROCESS TO HAVE A DEALERSHIP DEACTIVATE THE SWITCH. I WAS DIRECTED TO THE NHTSA WEBSITE AND ENTERED "DEACTIVATE AIR BAG" IN THE SEARCH BOX. I LOCATED APPENDIX C AND TOOK THE COMPLETED FORM TO MY NEAREST FORD DEALERSHIP. AT THE END OF MY PHONE CALL, I ASKED IF TAKATA WILL ASSUME THE LABOR COST FOR THIS EFFORT OR WHETHER I WILL BE EXPECTED TO PAY. THE NHTSA CUSTOMER SERVICE REP TOLD ME THAT I WOULD NOT BEAR THAT COST. I DROVE MY CAR TO SAM PACK FIVE STAR FORD IN PLANO, TX AND THE SERVICE TECH TOLD ME THAT THEY DO NOT DO THAT AND WONDERED WHERE I GOT THE FORM SINCE IT LACKED A GOV'T LETTERHEAD AND LOOKED LIKE SOMETHING I GENERATED MYSELF. AFTER MORE INSISTENCE ON MY PART, THE SERVICE TECH WENT TO HIS SUPERVISOR. THE RESPONSE WAS THAT 1) THEY NEVER DID THIS BEFORE 2) I WOULD HAVE TO GET FURTHER AUTHORIZATION FROM FORD CUSTOMER SERVICE 3) THEY DO NOT HAVE T

Air Bags
Filed Mar 6, 2017OH

I TOOK MY 2009 MUSTANG TO THE COLUMBUS, OHIO DEALERSHIP WHERE I PURCHASED THE CAR FOR THE DRIVER'S SIDE AIRBAG RECALL WHICH EVIDENTLY THEY FIXED. THE NEXT DAY MY AIRBAG LIGHT WENT ON WHICH IT HAS NEVER DONE BEFORE. I TOOK IT BACK TO THE DEALERSHIP. I WAS TOLD NOW THAT THE PASSENGER SIDE AIRBAG WAS INOPERABLE AND IT WOULD COST $750 TO REPAIR AND NOW NEITHER AIRBAG WAS WORKING. I DID SOME RESEARCH ONLINE AND FOUND OUT ABOUT THE PASSENGER SIDE AIRBAG WAS UNDER RECALL AS WELL. I CALLED THE DEALERSHIP BACK AND THE SERVICE PERSON HAD NO IDEA ABOUT THAT RECALL CODE 17S01. I EVEN GAVE HIM THE CODE NUMBER. NOW THE DEALERSHIP REFUSES TO REPAIR SUPPOSEDLY BECAUSE THE PART OF THE AIRBAG THAT IS BROKEN IS NOT COVERED ON THIS RECALL.

Vehicle Speed Control
Filed Feb 15, 2017135,000 milesMA

MY CAR STALLED A FEW TIMES WHEN I STOPPED AT STOP SIGNS THEN IT DIDNT HAPPEN AGAIN FOR A FEW WEEKS. THIS TIME I WAS RUNNING INTO DUNKINS TO GET A COFFEE SHUT THE CAR OFF CAME OUT 2 MIN LATER STARTED THE CAR WENT TO DRIVE AWAY AND THE CAR WOULD NOT ACCELERATE. SHUT OFF CAR WAITED A MIN RESTARTED IT AND NO PROBLEM DROVE ON. A FEW DAYS LATER SAME THING RAN IN STORE CAME OUT AND IT DID IT AGAIN. BROUGHT IT TO A MECHANIC HE HOOKED IT UP TOLD ME IT WAS THE ELECTRONIC THROTTLE CONTROL AND IT HAD TO BE REPLACED. HE TOLD ME FORD HAD RECALLS ON MANY OF THE CARS FOR THIS BUT NO IDEA WHY THE MUSTANG WAS NOT RECALLED CAUSE IT USED THE SAME PART AS THE OTHER CAR. HAD TO GET IT REPLACED. THEY SAID IF I KEPT DRIVING IT LIKE THAT IT WOULD GO INTO LIMP MODE AND THATS VERY BAD WHILE DRIVING ON THE HIGHWAY CAUSE THAT COULD CAUSE A FATAL ACCIDENT. NOT HAPPY ABOUT THIS AND DON'T UNDERSTAND WHY THE MUSTANG WOULD NOT BE ON THE RECALL LIST FOR THIS PROBLEM. THE CAR TACHOMETER WAS RACING UP AND DOWN PERIODICLLY WHEN I BOUGHT THE CAR BUT THE COULDN'T FIGURE OUT THE REASON AND SAID THE CAR WAS FINE. I'M NOT SURE WHAT KIND OF PHOTO YOU WANT BELOW. I HAVE THE ORIGINAL PART THE MECHANIC TOOK OUT OF MY CAR AND I HAVE THE INVOICE FOR GETTING IT DONE. IS THAT WHAT YOU NEED?

Air BagsCrash
Filed Feb 7, 201750,000 milesTX

"TAKATA RECALL" I WAS DRIVING MY 2009 FORD MUSTANG ON A NEIGHBORHOOD STREET 30 MPH, WHEN I TURNED A CORNER (10 MPH) I ATTEMPTED TO HONK MY HORN AND THE PASSENGER AIRBAG DEPLOYED, MY CAR ACCELERATED WITH A HARD RIGHT STRAIGHT INTO A DUMPSTER DAMAGING THE DRIVERS SIDE OF THE VEHICLE, THE DRIVERS SIDE AIRBAG DID NOT DEPLOY. I HAD PURCHASED THE CAR 6 MONTHS BEFORE THIS ACCIDENT AND THE HORN HAD NOT WORKED, WE DID NOT KNOW THERE WAS A RECALL ON THE AIRBAG AT THIS TIME. THIS ACCIDENT COULD HAVE KILLED SOMEONE BECAUSE THE CAR BECAME UNCONTROLLABLE, THE IMPACT WAS SO FORCEFUL IT BENT THE FRAME OF THE CAR THE DAMAGE TO THE VEHICLE IS ESTIMATED AT $7000.00.

Air Bags
Filed Jan 13, 2017TX

TAKATA RECALL; I RECEIVED A LETTER FROM FORD MOTOR COMPANY IN JULY OF 2016 THAT INFORMED ME OF A SAFETY RECALL (16S26 / NHTSA RECALL 16V-384) THAT AFFECTS MY VEHICLE AND FURTHER STATES THAT SHOULD THERE BE AN AIRBAG DEPLOYMENT, A RUPTURED INFLATOR MAY CAUSE SERIOUS INJURY OR DEATH. I HAVE NOT YET BEEN CONTACTED FOR THE REPLACEMENT INFLATOR AND I HAVE VISITED MY LOCAL DEALERSHIP ON TWO OCCASIONS TO STATUS THE RECALL. I WAS INTERESTED IN HAVING THE PASSENGER SIDE INFLATOR DEACTIVATED UNTIL THE REPAIR WAS ACCOMPLISHED BUT THE DEALERSHIP REPRESENTATIVE STATED THEY WERE NOT AUTHORIZED TO DEACTIVATE. THEREFORE, I NEED YOUR AUTHORIZATION TO ALLOW FORD TO DEACTIVATE THE PASSENGER SIDE INFLATOR IMMEDIATELY AND UNTIL THE RECALL HAS BEEN SATISFIED.

Air Bags
Filed Jan 12, 201720,000 milesFL

TAKATA RECALL: NOTICE RECEIVED JULY 2016!! NO NOTICE OF PART AVAILABLE NOW 01/12/2017. WAITED OVER 8 MONTHS FOR DRIVER'S SIDE-REPAIRED AT MY EXPENSE!! SEEMS BUYING THE PARTS IS NOT A PROBLEM FOR FORD. WHAT THE [XXX] IS WRONG WITH FORD!! SUBARU SEEMS TO GET THEIRS DONE IN A TIMELY FASHION, WHY IS FORD UNABLE TO. LIVES ARE AT RISK AND FORD DOES NOT GIVE A [XXX]!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR

Air Bags
Filed Nov 29, 2016CA

TL* THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/10/2017*CT UPDATED 7/11/18*JB

Air Bags
Filed Nov 15, 201660,384 milesTX

TAKATA RECALL - PART REPLACEMENT FOR THIS USED CAR IS STILL OUTSTANDING. (IS FORD CREATING THE REPLACEMENT INFLATOR AS HAS BEEN INFORMALLY REPORTED?) VIN NUMBER WAS NOT FOUND IN NHTSA LISTING, WHICH CONCERNS ME GREATLY, SO WILL I STILL BE INFORMED WHEN REPLACEMENT PART(S) AVAILABLE SINCE THIS HAS NOW BEEN REPORTED?! THE CAR IS A CONVERTIBLE(CV) IF THAT MAKES ANY DIFFERENCE. WOULD LIKE TO HAVE PART REPLACED IMMEDIATELY AS THREE PEOPLE, INCLUDING TWO CHILDREN, ARE TRANSPORTED IN CAR EVERY DAY, AND THE INFLATOR ISSUE IS VERY CONCERNING. THE DELAY IN REPLACEMENT IS UNACCEPTABLE IN MY VIEW. PARTS SHOULD BE REPLACED ASAP!! PLEASE TREAT REPLACEMENT WITH REAL URGENCY AND LET THE AUTHOR HAVE FREQUENT UPDATES VIA MAIL OR E-MAIL.

Air Bags
Filed Nov 15, 2016SC

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Air Bags
Filed Sep 20, 201612,985 milesIL

COMPUTER SYSTEM CHECK INDICATED SRS LIGHT ON CODE 22. THIS CODE IS FOR A FAULTY SIDE AIRBAG MODULE/HARNESS. THE SIDE AIR BAG IS BUILT INTO THE DRIVER SEAT. THERE WAS A SERVICE BULLETIN TSB 09-8-7 REGARDING THE WIRE HARNESS THAT IS STRETCHING THE WIRE TO THE AIR BAG MODULE. THIS SAFETY ISSUE SHOULD BE ADDED TO THE RECALL LIST. THE TSB FILE IS 7MB THEREFORE HERE IS THE LINK TO THE TSB 09-8-7 HTTP://KERRYMITCHELL.NET/MUSTANG/DOCUMENTS/TSB/TSB09-08-07.PDF, PLEASE COPY AND PASTE ON BROWSER TO OPEN THE FILE. PLEASE INVESTIGATE. THANK YOU. *TR

Air Bags
Filed Sep 16, 201669,000 milesVA

TAKATA RECALL MY 2009 MUSTANG RECENTLY HAD A REPAIRED DRIVER SIDE AIRBAG. FROM THE TAKATA COURT DOCS IT LOOKS LIKE A PASSENGER FRONT AIRBAG IS COMING. MY CAR IS DUE FOR A STATE INSPECTION BUT WONT PASS BECAUSE OF AN AIRBAG DASH LIGHT. AFTER RESEARCH I FOUND A FORD TSB 10-23-8 THAT SHOWS THIS YEAR VEHICLE HAS DRIVER AND PASSENGER SIDE AIR BAG ISSUES ALSO AND A SYMPTOM IS THE DASH WARNING LIGHT AND CDE 23. I CANT DRIVE MY CAR SINCE ITS REJECTED BUT ID LIKE MORE RESEARCH INTO THIS TSB TO SEE IF A RECALL IS WARANTED. DEALER WANTS TO CHARGE $600 TO REPLACE EACH SIDE. $1200 TOTAL. I FEEL THIS IS A PUBLIC SAFETY ISSUE AND SHOULD BE REMEDIED BY FORD. HELP...

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NHTSA publishes every complaint as the owner wrote it and investigates only a fraction. Spelling, capitalisation and judgement are the filer’s own. What carries weight is repetition: the same component failing the same way across many filings, and whether the manufacturer eventually opened a recall for it.

Full record for the 2009 Ford Mustang → · Every Mustang year → · How the figures are calculated →