2021 Ford Mustang Mach E complaints

The contact owns a 2021 Ford Mustang Mach-E. The contact stated that while the vehicle was parked, the contact became aware that the cruise control had inadvertently been engaged, causing the vehicle to accelerate. There was no warning light illuminated. The contact depressed the brake pedal to stop the vehicle. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

I bought a certified pre-owned 2021 Ford Mustang Mach-E GT. The brakes always kind of made a grinding but i figured it was the brake dust on the rotor since the car had sat on the lot for a while. I took the car into Maplecrest Ford in Union, NJ for this issue and they replaced the rear brakes under warranty. Shortly after that I felt a vibrating on the highway, I figured it could be the brakes bedding in. After that it became more persistent and I took the car to the dealer on [XXX] and they told me the front brakes had to be replaced. The car was purchased with 16,500 miles, went to the dealer at 17,000 miles and has 17,500 miles right now. It is impossible to believe that brakes on an EV (where most braking is regenerative) need to be replaced down to the caliper. I read Ford TSB 22-2023: Vibration/Pulsation From Brakes - Brake Pad Material Stuck To Rotor - Built On Or Before 06-Jan-2022 that describes this very issue. Ford essentially notes that pad material will become dislodged and get attached to the rotor. That they're not replacing this under warranty and that they haven't issued a recall for brake pads they've already redesigned because they can break apart is extremely dangerous. There's notes of this happening to cars on Mach-e message boards and Ford is aware because they've issued a TSB: [XXX] (for example). I would strongly encourage the NHTSA to implore a recall before someone gets hurt. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5

There is a permanent fault on the front camera of the vehicle, making it unavailable. This has permanently disabled the vehicle's pre-collision safety feature. The adaptive/normal cruise control is also unavailable because of this. Prior to the permanent issue, the fault would occur randomly and without warning, creating an extremely hazardous condition, especially while utilizing the vehicle's "one-pedal" feature. Under this condition (using adaptive/normal cruise control and the one-pedal function), the fault would occur abruptly and without warning, cruise control would fail and the vehicle would brake simultaneously, without driver action. Several times, while driving on the highway, this happened to me. I was fortunate enough to not get in an accident. The dealerships have been unwilling to address my safety concerns. Please see to it that this is resolved. I have seen many consumer forums with this same issue.

Always got “Forward Collision Warning” then "Adaptive Cruise Control" can't be enabled. "Blind Spot Warning“ always happens as well

On multiple occasions in the past 5-6 months (~40, see attached photo), we have received this error which disables the forward collision detection and inactivates the collision avoidance. ERROR: Pre-collision assist not available sensor blocked

The car detects changes in speed limits, presumably with cameras. When that happens an and cruise control is on, the car will change speed automatically. However, it often thinks “65” is “85.” Thus, sometimes, the car will unexpectedly begin to accelerate very fast. This poses an obvious risk: the car is speeding up a lot, past the speed limit.

The car is frequently but intermittently reporting a failure with the front camera: "Front camera fault Service required". When this happens, the adaptive cruise control and other ADAS are disabled, which is a safety hazard while driving the car, especially at highway speeds. This issue began very infrequently in March 2024 and now happens on the majority of trips when driving the vehicle. I took the car to a Ford service center for repair. They did a software update on the car and told me that they were sure that the update would fix the issue. The front camera fault re-occurred within a week after having the software update done.

Received intermittent warnings that the front collision warning system, cruise control and front camera were not working. The problem I think began after having my roof/windshield removed/reglued under recall. It was intermittent and I could not tell if software updates were resolving the problem, but then the problem became permanent at which time my car was out of warranty. Which does not seem fair since the problem began during the warranty period,. likely as a result of the windshield recall.

Forward camera failure, will not reset, continues to come up since 2021 multiple times this vehicle has been in the shop for this repair now that the warranty is over it is not covered and is not getting fixed I cannot use my cruise control and it continues to come up on the dash. This needs to be repaired and no one wants to fix it

Received a front camera fault warning in the car. The fault disables the safety feature of pre-collision-collision assist. Had an independent service center check it out, they let me know there is a TSB from ford. Waiting for the a scheduled appointment.

While driving I get a camera alert and a collision avoidance system is not working. Then I have to reset the system by pushing a button on the steering wheel. The car has been in for this problem 3 times since 2022 .Now the 3 year warranty is up and Ford won’t cover the repair. May dealership has been dealing with this issue on a lot of cars. I filed a lemon law suit. They are not going to repair the car or by it back. They to want to give a couple of thousand. But nobody can tell me what the cost will be to fix the car. So I am at a standstill

The instrument panel center display fell out of the housing today. Keep in mind this display controls things like all HVAC, defrosting, audio, rear cross traffic camera, and is the sole access to the front trunk (frunk). It looks like two seals on the top failed. When driving slightly inclined on a hill, it became detached and was dangling. This caused immediate distraction. The screen did not break. The screen fits back into the casing but there is no mechanism to attach it without complete permanent (ie superglue).

When stopped at a stoplight, in unbridled mode with one pedal driving engaged, the car surged forward on it's own. The surge forward caused my vehicle to rear-end another vehicle. I would assume the failure was the one pedal driving system and it is available for inspection. The problem has not been reproduced or inspected yet, but we have an appointment for a Ford dealer to evaluate the car. The only warning was the pre collision warning which did go off.

Vehicle receives warning message that front camera and pre collision asst is unavailable after driving it for about an hour. Vehicle was serviced following the ford directive to ensure that the service to the vehicle following the warning was followed correctly. This didnt suffice the warning and the warning continues to show up daily on the vehicle. This is a safety feature that is causing errors and knocking out any safety feature for the operator of the vehicle.

The fuse blew for the 12v power port (cigarette lighter type) in the back hatch area of our 2021 Mustang Mach E. We went to try and replace it. Couldn't find the fuse panel anywhere. Researched it online and discovered it was under plastic panels in the frunk. I didn't want to break a panel so I went to the local dealer. We removed 4 or 5 panels and finally found the fuse box but we still couldn't check or replace fuses. The fuse panel is mounted with the face with the fuses pointing away from you. There is a small panel you can open but this only exposes the back of the fuse box where the connectors are. The dealer couldn't do it either with casual help. They said I need to make an appointment for a technician to block some repair time to replace the blown fuse. This is a terrible safety problem. If a key fuse blows when a dealer technician isn't available, the car could be very unsafe with no way to remedy this. In 50 years of owning cars I've never seen one with a completely inaccessible fusebox. It is true of this car.

When driving two errors occur randomly and repeatedly. 1) Front Camera Fault, and 2) Pre-collision Assist inoperative. If driving with using any of the ADAS features, the car immediately begins to slow rapidly although each time it has occurred there has been no obstacle present. In one instance, it was on a freeway at 75 mph speeds nearly causing a severe accident due to the unexpected rapid deceleration. Luckily this was at 10pm at night. Had it occurred during higher traffic volumes I can almost guarantee there would have been a multiple vehicle collision. Researching online, it appears that the manufacturer has issued a TSB 23-2155 acknowledging the problem exists, but they do not see this as a significant enough safety issue to warrant a recall. When the failure causes complete disconnection of all ADAS features and the vehicle to attempt unneeded, unexpected, and unpredictable evasive maneuvers, I believe this to be a significant safety issue. The warning and attempted braking by the vehicle occur on a daily basis.

Driving in a 40mph zone and car suddenly lost all power followed by a message stop safetly now and the 12v battery icon. While coasting car lost power steering and upon stopping went into park and would not go into neutral for 30+ minutes

Vehicle received "Front Camera Fault" and "Pre-Collision Assist Not Available" warnings multiple times. This is a known issue at Ford as they have a service bulletin (TSB 23-2155 [XXX] ) on it and is widespread. There are forum posts regarding this with 64 pages of people posting about it happening to them [XXX] ). When this happens, it disables Adaptive Cruise Control, Pre-Collision Assist, and Forward Collision Warning. If you happen to be using Adaptive Cruise Control or Ford's HANDS FREE BlueCruise, the hands free system immediately stops working. If you weren't to take over when this happens, it would be a disaster. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car has repeatedly had to have rotors replaced due to warping. Between 12,000 and 36,000 miles I’ve had 7 pairs of rotors replaced. After exceeding 50 mph, when braking I decided violent steering wheel vibrations between 43-35 MPH when braking normally. I have service records and video to back up my claim. Ford is calling this “normal wear and tear” however no other 2021 mach-es vehicles in my geographic area have had this issue, in fact none have had to have rotors replaced at all. This is a serious safety issue, occurring approximately every 3,000 miles. This points to a defective vehicle, Ford refuses to cover the repairs now that the vehicle has passed 36,000 miles despite having a verified service record of 7 rotor replacements. The date below is for the most recent issue, it has been going on for a year and a half. Ford clearly doesn’t understand how to fix it, as the same fix has been recommended every time to the same result. I can’t upload the videos but happy to send for additional support of my the defective vehicle assertion, it helps to show how much of a safety issue this is.

Pre collision assist is not available, it keeps throwing the errors and it disables adaptive cruise control, cruise control, and other safety features.

Pre-Collision Assistant was faulty and needed to be replaced, apparently there are multiple EVs having the same issue thus causing a safety hazard for vehicles expecting it to work. The warning lamp first came on two years ago for 30 seconds than it disappeared, and again last year however it stayed on so I took it to the dealership and they had collaborated the camera and the issue was resolved, however a month after that the issue came back for 30 seconds than disappeared. It didn't stop there, a week ago that same issue appeared and I took it to one dealership and they said that they had to replace the module which was currently on backorder, so I took it to a second dealership in which the technician updated all modules but was still showing the same issue so they replaced the module and the module was faulty so they had to order a new module which I am currently still waiting for the dealership to finish with the service.

I am getting a warning in the car that the front camera is failing. The warning includes an error that the front camera failed, and that the forward collision is unavailable. Each time this happens, this causes the cruise control, lane centering and lane departure systems to disengage, which means the vehicles hard brakes at highway speeds when this happens. It disabled forward collision detection when this happens. Ford has TSB for this but when I took it in for repair/replacement they said it wasn't covered by anything and charged for the fix.

What component or system failed or malfunctioned, and is it available for inspection upon request? The front IPMA camera is faulty, not working. The dealership was able to diagnose it properly. How was your safety or the safety of others put at risk? The camera fault means that the vehicle safety features for front collision assistance and anything else that uses the front camera will NOT work. Has the problem been reproduced or confirmed by a dealer or independent service center? Bob Tomes Service center in Mckinney, TX has confirmed that the fault. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There are dashboard alerts for Front Camera Fault, and No Adapative Lane Assistance.

9 months ago I received a safety recall notice from Ford Motor Company regarding the Mustang Mach E battery terminals could possibly melt together at high speeds and that the car will lose power. Considering the severity of this issue I took it to a dealership right away where it sat unable to be fixed for over a month. They did not offer me a rental and having 2 kids and no car was devastating. I had to go pick the car back up without the recall being repaired and have had to use the vehicle in the meantime because I have no other option. I filed a case through the Ford BuyBack Program and was denied. I filed a complaint with the Better Business Bureau in hopes of a remedy or mediation with Ford and was also denied. I just called 3 dealerships this week after receiving a letter in the mail that the parts were available and all of them said they do not have those parts. Because of this unrepairable safety recall, the cars value has depreciated and I am upside down my 20,000$. I can't sell it or trade it in without getting another loan just to pay it off and I refuse to do that for their mistake. There has to be another way. I need help and I'm praying I can find it here. I'm paying 735$ a month for a new car scared to drive every day.

Tried to have this recall taken care of for the panoramic roof and windshield reseal. Ford Motor company has dictated to us (the dealer) that the glass portion of repair must be sublet to a glass company. We received a bill from glass company to follow Ford's procedure and FOrd is refusing to pay it, meaning we can no longer take care of these safety recalls because they are telling us we are responsible for the $820 difference in order to complete the safety recall as we cannot find a glass company willing to do the repairs for $350.00.

The parking brake stuck on after the recall was completed 4 months ago. A new wiring harness was installed to correct the issue, just as was done during the recall.

This car has had multiple recalls and issues with the power train. It has affected my safety on multiple instances. The cars sensors went out die to the batter overheating and it was having trouble delivering power to the sensors and other parts of the vehicle. When the sensors went out, the car would malfunction and it would think we are about to crash so it would break on its own and do other weird technical things. When the battery overheats it also does not allow effect cooling of vehicle and I live in a state that is very hot. I have reported these issues to the dealer multiple times, but Ford has not put out a remedy for this issue yet.

On April 19th, I picked up dinner and when I went to leave the parking lot, my vehicle turned on, but did not allow me to move out of park, nor shift into any other gear. I turned the vehicle on and off about ten times to see whether that might allow me to shift into another gear, but to no avail. It was later in the evening, so when I called the Ford customer service line I received an after hours message, and then thereafter I received a call from a Ford customer service center caller saying that they saw I was "stranded" and would send a tow truck to take the vehicle to the nearest Ford mechanic shop. They picked the vehicle up around 11pm in the evening. While the vehicle has had numerous other recalls, (windshield, etc.) I had not received any recall notice related to a battery issue. The dashboard showed a wrench in a car symbol as well as the battery symbol and a note that said "Stop safely now," and "full accessory power active." For the two and a half weeks following, I was not told what was wrong with the vehicle, nor was I provided a courtesy car. When I requested rental coverage, I was informed I would have to call "corporate" in order for them to cover the request, and when I did reach them, I was told that until they diagnosed the vehicle, they could not tell me whether it was my fault or theirs. After weeks of going back and forth, they agreed to cover a Ford rental (that I had to find on my own,) but have still not been given my vehicle as I have been informed

Subject: Complaint against Ford Clermont Dealership - Delayed and Unethical Service I am writing this complaint to express my dissatisfaction with the service I have received from Clermont Ford dealership regarding the repair of my vehicle. My name is [XXX] , and on [XXX], 2024, I brought my car to your dealership in Clermont , Florida, due to faulty warning lights indicating a potential crash issue and malfunctioning mirrors. The vehicle drove fine. There was no other issues. I just wanted to get this taken care of. After inspecting my vehicle, Ford of Clermont dealership informed me that someone had backed into my car, causing minor damage that needed to be repaired. Consequently, I entrusted my vehicle to Ford of Clermont dealership for the necessary repairs. However, it has been an incredibly frustrating experience as my vehicle has now been at your dealership for almost a month and a half, with no end in sight. Throughout this period, I have made numerous visits to the dealership to check on the progress of the repairs. However, each time I arrived, the service representative assigned to my case was conveniently either on a break, out to lunch, or absent altogether. To exacerbate matters, the service representative provided me with a Google Voice phone number that he never answered, but would respond to via text message. This unprofessional behavior has left me feeling neglected and unheard as a customer. Despite my persistent efforts, I have been continuously given the

I have been having Ford try to resolve the safety systems from failing while driving for over 2 years. In October 2023 I took a settlement (hush money) for my time and effort, thinking that the safety systems were fixed. The dealership currently has had my vehicle for over 7 days and will not give it back until they have found a resolution (good for them). The dealer placed a buyback request with Ford Motor Co last week because of the extensive troubles, safety concerns and inability to resolve, however Ford has denied it because of the settlement. I am not wanting money, I am not wanting anything other than for Ford to take the vehicle back and pay off the loan. I have a teenage driver and I am at a point that the safety of this vehicle is putting myself, my daughter and OTHERS at risk every time it is driven on public roads. The lemon law attorney I used for the settlement refuses too help me any further stating the case is closed. I disagree that a vehicle with safety defects is OK to keep driving and that Ford Motor Co is OK with this. There is no short term or long term resolution to this matter, they do not know what is causing the system to malfunction. In every essence this is a lemon.

Pre-collision assist not working, despite multiple trips to dealership for this problem. Starting about 6 months ago, the Mach-E would periodically alert that the "pre-collision assist" was not working as a result of a front-camera fault. This was indicate by a visual indication on the dash of the front camera fault followed by "pre-collision assist unavailable" Recently, since recall 23B50 was performed on the vehicle, the pre-collision assist feature seems to not be working at all now. It's a safety risk to not have adaptive cruise control and pre-collision assist/emergency braking be unavailable.

After my last recall for my battery connector I am receiving "one pedal driving fault". I get this every few days but never before the recall. One Mach E forum numerous owners have reported the same problem. Very dangerous.

After reversing, I changed the gear to drive and then the car suddenly accelerated and continued doing so. I was about to crash into another car until I pressed the brake when the car came to a stop. This is the second or third time this has happened with the most recent instance being most concerning as the speed was increasing with time. I did not have my foot on the accelerator during this time nor was the car in cruise control.

I experienced the issue described in NHTSA Campaign Number: 23V687000. I had loss of power on the highway. I felt that my safety was at risk immediately after I lost power on the highway where other drivers were driving 60-80 mph. I managed to pull to the side of the road and waited in excess of 2 hours for a tow truck issued by Ford to arrive. The issue was confirmed at the dealer. The reason for my complaint is that I made an appointment with Ford for 4/16 and was told the parts would arrive in 3-5 business days. After 9 business days, the parts still had not arrived, and I experienced the issue that I was hoping to avoid.

Took vehicle to dealership for warranty repair as dealer confirmed parts available. Did not do repair due to Ford issuing a email to stop all repairs under this recall until further notice. Contacted Ford no reason why recall repairs stopped, no information when they would begin again. Ford recall notice blatant information without explanation. NHTSA site information is not accurate, parts are available but for undisclosed reasons they will not perform repair.

I had my MME in to the local Ford dealership for recent work concerning Ford Recall 23S56 (HVBJB). This work was completed along with numerous other software updates needed as indicated by dealership service department. Shortly after getting car back a "1Pedal Drive Fault - Press Brake Pedal To Reduce Speed" warning message was displayed on the instrument panel and the one pedal function quit working. This feature reset it self after the car was parked overnight. Yesterday while driving over many miles this same warning message appeared to happen again and the one pedal feature quit. This happened while vehicle was traveling in an active school zone very near a crosswalk being used by students. This could have been a very bad situation if not quickly going from one pedal braking to two pedal braking which is needed to stop the car.

The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

One pedal drive system failure. Had the 22B50 charge port recall done on the 18th of April 24. After leaving the dealer upon approach to a light one mile away, one pedal disengaged during de-acceleration for the light. Warning did come up near the same time. It felt like vehicle was accelerating, but just loss regen. It has since happened daily. sometimes multiple times. Restart the car and it works normal. The recall was to reprogram the BCCM according to the dealer.

After getting the HVBJB recall, I have had 1 pedal drive mode turn off unexpectedly about once a day. Since I expect my car to start breaking when I am off the accelerator pedal, when 1 pedal drive disables the car will move faster than expected if I am off the accelerator pedal. This could result in running a stop sign or hitting another car due to this unexpected lack of breaking. I do get a warning (while driving) on the dash screen that 1 pedal drive had a fault and was disabled. I have not taken my car into a dealer.

This vehicle has 3 outstanding recalls: 21V711, 21V712, 23V687. The car was purchased new from Orchid Isle Ford in May 2021. They are the only electric vehicle Ford Dealer on Hawaii Island (they operate another non-electric vehicle dealership on the island). On [XXX] I had the annual maintenance performed. I requested that recalls 21V711 & 21V712 be done as well. the dealership declined and stated they would call me when they could do those recalls. They have never called. I started calling the dealership every 3 months beginning in Sept 2022. They have always refused to perform those recalls w/o explanation. In February 2024 I called to schedule the 36-month service and have all 3 recalls done. I was advised that the dealership could not do any of the recalls. I was called on Feb 23 by a person identifying themselves as the owner's sister (Mary) promising they'd make things right and asking for two weeks to arrange for the glass recalls to be done. I have had no contact since and have again been told by the service department that they can not and will not perform these recalls at any time regardless of where I bought the car. On [XXX], I emailed Ford Motor Company's CEO James Farley advising his office of the problem in getting three safety recalls performed on Hawaii Island. I have received no response from him, or any of the other emails sent to other officers of the Ford Motor Company nor have I even received an acknowledgment of receipt. At this point, I can only presum

Having completed the high voltage junction box recall with the Mach-E a week or so before, I was braking in order to complete a left-turn in one-pedal drive mode (therefore lifting my foot off the accelerator causing the vehicle to slow down). I received a notification as I did so that one pedal drive mode had a fault and was deactivated (this appeared on the screen by the steering wheel). This caused the car to lurch forwards, as it shifted from OPD to standard drive mode. Fortunately no cars were ahead of me and I was able to quickly slow the vehicle by braking, but I'm alarmed as to what would have happened had this been in traffic.

On April 10, 2024, my vehicle experienced a warning message to service vehicle and a sudden loss of power while I was driving on the freeway. The issue was caused by a failure in my high voltage battery junction block. Something that Ford had already issued a software update vehicle to my vehicle for a recall. However clearly the software update was not an appropriate fix for the issue and should not be considered fulfillment of the recall. In fact, Ford has an open recall for the extended battery configuration of my vehicle to proactively replace this defective part. I am reporting this issue to the NHTSA because clearly the software ‘fix’ did not resolve the safety issue AND it’s scary that standard range batteries are neglected from the overall recall that applied to the rest of the model. Ford needs to be proactively addressing this issue for all affected model years, not just certain configurations. Frankly it is wild that the NHTSA accepted a software update as an appropriate recall fix for a hardware component overheating and melting while driving. It didn’t work and should not be considered a fix.

The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility). The contact took the vehicle to the dealer however, the vehicle was not diagnosed or repaired. The contact stated that the dealer was advised to not service the vehicle to prevent damages to the front windshield. The manufacturer was made aware of the issue and informed the contact that the vehicle could not be serviced unless the contact paid for the front windshield to be repaired out of pocket. The vehicle was not paired. The contact had not experienced a failure. Parts distribution disconnect.

This is a follow up to ODI 11510437 that was filed via the phone in 2/2023 related to now NHTSA Recall 23V687. The vehicle in question experienced exactly the issue described in the recall notice. Our incident was part of the NHTSA investigation. The vehicle had its high voltage battery junction box replaced in +/- March 2023, but the new box was the same design as the old box that is poorly engineered. Notices sent out in Fall of 2023 indicating that there was a recall were not sent to us for this vehicle. Similarly, the notice sent in April 2024 informing Mach E owners to schedule appointments at their dealer was not sent to us for this vehicle. Upon contacting Ford, they indicated that this vehicle is not part of this recall. After insisting on speaking to a supervisor, he claimed that it was now a part of the recall but refused to provide me any written acknowledgment of this. When pressed further he then said that our vehicle was not part of the recall because the part was already replaced. When I explained that the part replace was the same defective part he told me to call the dealership or NHTSA because he would do nothing further. He went on to say that there was nothing further he would or could do, nor would it transfer me to anybody at Ford that could address our unique circumstances. Upon calling NHTSA they advised, (amongst other things), that we file a complaint via this portal.

The 2021 Mustang Mach-E has repeatedly shown these "Pre-Collision Assist" and "Front Camera Fault" errors ever since we got it 6 months ago. The errors can come and go multiple times during any drive. For my wife it is just an annoyance since she never uses Adaptive Cruise. But for me or anyone else using Adaptive Cruise, it becomes a safety concern because this error suddenly cancels the cruise and being an EV it begins regenerative breaking and slowing down much faster than other drivers expect while its driver must react as quickly as possible to return to pedal control. It's my understanding that this is starting to happen on many modern Ford vehicles at around this age and dealership service centers have been given guidance on fixing it. Ours has been in for this service and the error is still occurring.

The contact owns a 2021 Ford Mustang Mach-E. The contact stated while making a left turn into a parking space, the vehicle collision sensor did not alert the contact that a vehicle was nearby. As a result, the contact crashed into another vehicle while attempting to park. During the impact, the lower passenger light was damaged. No injuries were reported. The vehicle was taken to the dealer where it was diagnosed that the camera feature on the vehicle was malfunctioning due to the changing of the original brand of tires. The dealer did not provide any parts that needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 24,500.

While getting my recalls repaired at the dealership, I warned them of an issue my car was having with its front camera. I was receiving a “Pre-Collision Assist Not Available” notification each time I started my car. Upon investigation, the issue was described to me by the repair technician as. an internal failure IPM-A module on the car. This results in pre-collision no longer working on the vehicle along with the car no longer being able to utilize cruise control. The car is unable to detect vehicles in front of it to warn of a possible collision.

I have been trying for over one year to get the safety recall work completed. Ford tells me to contact the dealership to schedule maintenance. I contact the dealership and they refuse to schedule service and tell me they will call me when they are able to handle the request. I tried contacting ford and they told me they cannot interfere with the dealership's scheduling process.

The contact owns a 2021 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 23V687000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair the recall. The contact was unable to start the vehicle. No warning lights illuminated. The vehicle was taken to the dealer however, the dealer was not able to do the repair the vehicle. The dealer confirmed that parts were not yet available. The manufacturer was contacted and was unable to confirm when the parts would be available. The approximate failure mileage was 30,696. VIN tool confirms parts not available.

There have been a large amount of complaints of the front safety camera failing on the 2021-2022 Mach E Mustang. My car along with many others have had the vehicle brought in for repairs that result in frequent returns for reoccurring failure of the camera. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)