2020 Ford Fusion complaints

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling coming from the vehicle. There was no warning light illuminated. The contact stated that while driving at 20 MPH, the vehicle lost automotive power. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the flywheel was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 123,000.

My 2020 Ford Fusion has experienced three separate flexplate failures, as well as transmission issues following the most recent repair. Failure #1: Occurred before I owned the vehicle (confirmed later in the vehicle’s history). The flexplate was replaced by a prior owner in 2022. Failure #2: [8/2023] – While I owned the vehicle, a loud rattling noise came from the engine area. My vehicle was towed to Foothill Ford, where it was purchased, and they replaced the flexplate. No power loss occurred. Failure #3: [5/2025] – The same rattling sound returned. I drove it to Green Ford, who confirmed the flexplate needed to be replaced, and they replaced it. No power loss occurred, but the noise was severe. After the third flexplate replacement, the transmission began slipping during acceleration. This issue did not exist before the repair, and Green Ford had told me the transmission was fine before they replaced the flexplate. Safety concern: Repeated flexplate failures and subsequent transmission slipping could cause loss of propulsion or difficulty maintaining speed if the problem occurs at highway speeds or in heavy traffic, creating a potential crash risk. I did lose power on the highway, but was able to pull safely off the shoulder and called a tow truck.

The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, the contact noticed smoke coming from the engine compartment. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that coolant intrusion into the cylinder had caused the engine to fail. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 112, 000.

The check engine light came on. The car was regularly losing coolant but none was leaking out. I topped it off but the coolant level lowered again. My mechanic suspects it is a problem with the Ecoboost engine where the coolant leaks into the cylinders. I know there is currently a class action lawsuit against for for Fusions from 2013-2019 addressing this problem.

RANDOMLY 'SERVICE ADVANCE TRAC', 'PRE-COLLISION ASSIST NOT AVAILABLE', LANE ASSIST NOT AVAILABLE', POWER ASSIST STEERING NOT AVAILABLE', HILL ASSIST NOT AVAILABLE', WARNING LIGHTS APPEAR. WHEN THEY DO I COMPLETELY LOSE POWER STEERING. WHICH IS EXTREMELY DANGEROUS WHILE DRIVING. MOST THE TIME I CAN TURN OFF AND RESTART THE CAR AND IT GOES AWAY. HOWEVER, NOW IT HAS BECOME MORE FREQUENT AND HAS STARTED LOSING COMPLETE POWER OF THE CAR TURNING OFF WHILE DRIVING. I ALMOST DIED ON THE INTERSTATE. FORD DEALERSHIPS ONLY RECOMMENDATION WAS A NEW CIRCUIT BOARD THAT WAS LIKE $5K, MORE THAN THE CAR IS WORTH. THEY SAID IT WAS SOMETHING COMMON WITH THE FORD FUSIONS, THATS WHY THEY WERE QUIT BEING MADE. I RESEARCHED AND IT IS A COMMON ISSUE, BUT NO RECALLS HAVE BEEN MADE???!!???

The contact owns a 2020 Ford Fusion. The contact stated while driving 25 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated there was an abnormal sound coming from the engine. The vehicle as taken to the dealer; however, no cause for the failure was found. The cam shaft sensor was replaced; however, the failure persisted. The contact stated that on another occasion, while driving 8 MPH, the engine seized. The message "See Manual" was displayed. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The vehicle was taken to several dealers and independent mechanics. The contact was recently informed that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 152,000.

Vehicle Make/Model/Year: Ford Fusion, 20XX (replace with your year) Component Affected: Suspension – lower control arm bushing or mount Summary of the problem: I am reporting a recurring and well-known issue with the lower control arm bushings on Ford Fusion models from 2013 and newer. In my case, the bushing wore prematurely, causing a clunking or cranking noise when turning, especially at low speeds. The bushing or bolt appears to shift even when torqued properly. This problem has been acknowledged by many other owners as well. Safety risk: This affects the vehicle’s handling and stability. It can cause loose steering, misalignment, premature tire wear, and could result in suspension failure while driving. This poses a real safety concern, especially during cornering or evasive maneuvers. Repair history: This issue is so common that owners often have to replace the bushings or the full control arm multiple times. Even after replacement, the problem can come back, suggesting a design flaw. Community evidence: There are many online complaints and forum threads about the same issue in Ford Fusions from 2013–2020. This appears to be a widespread defect that has not been formally acknowledged by the manufacturer. Request for action: I’m asking NHTSA to investigate this recurring suspension issue and determine if a safety recall is warranted. This is a design defect that affects vehicle safety and should be addressed by Ford.

Tire Pressure Monitor System Warning Action Now Issue Since 09-22-2024 The tire pressure monitoring system has detected one or more tires are significantly under-inflated. Suggested Actions: Check the tire pressure to ensure the tires are properly inflated. WARNING: The tire pressure monitoring system is NOT a substitute for manually checking tire pressure. The tire pressure should be checked periodically (at least monthly) using a tire gauge. See Inflating Your Tires in the Wheels and Tires chapter of your Owner's Guide. Failure to properly maintain your tire pressure could increase the risk of tire failure, loss of control, vehicle rollover and personal injury.

The ball joint broke off while driving and the car only has 44,000 miles.

Hood latch, unable to open the hood latch of vehicle

Since day number one this vehicle has had an issue of maintaining a charge even when you drive it regularly , if you don't start it the next day it needs a jump , agew days after purchase a new battery was installed and the problem persisted , this vehicle has the same issues as the other 2020 Ford Fusion models that have been recalled?? But unfortunately under the VIN there has been no recall when this vehicle suffers from the same issues the ones that have been recalled suffer from Just add it like the others please . The incident has happened every day since 2020 If you miss a day starting it the next day it needs a jump even in warm weather , and it's been driven .,Just doesn't hold a charge I assume , needs a jump There's a record on the Ford app of the numerous jumps for rhe vehicle

The accelerator pedal broke off while merging into traffic resulting in the immediate loss of speed control.

The flexplate in my 2020 Ford Fusion SE (1.5L EcoBoost engine) failed at just over 53,000 miles. The car began making loud knocking and rattling noises while driving, and it vibrated heavily at idle and during acceleration. This posed a serious safety concern, as we feared the car could stall or break down while on the road with our toddler in the backseat. We took it to an independent, certified repair shop where they diagnosed a broken transmission flexplate, which required immediate replacement. The repair cost nearly $3,000, and the shop confirmed it was not caused by driver error or normal wear-and-tear. The failure was premature and mechanical in nature. The mechanic informed us that this specific engine and flexplate design have been recalled before in other Ford models using the same 1.5L EcoBoost engine and parts. They suggested we contact Ford, as this appeared to be a known defect that should be covered under goodwill or extended warranty. We followed their advice and reached out to Ford directly, but Ford refused to offer any assistance — even though they are aware of these ongoing flexplate failures across similar vehicles. After researching, I discovered Ford has had multiple flexplate and powertrain-related recalls in other 1.5L and 1.6L EcoBoost engines in previous model years. I also found many online complaints from other Ford owners experiencing the same flexplate failures, often at similar mileage. Yet, this issue has not been acknowledged or recalled for

At approximately 99,900 miles, my 2020 Ford Fusion began experiencing serious transmission issues, including rough shifting, hesitation, jerking, and difficulty accelerating, especially at low speeds or while merging onto highways. These symptoms created an unsafe driving situation, particularly in traffic and intersections. I took the vehicle to multiple repair shops to have the issue diagnosed. This process caused my mileage to go slightly over the 100,000-mile recall coverage limit for transmission repair assistance, but I have full documentation showing that the transmission problem clearly began while the vehicle was still under the limit. I later discovered that Ford had issued a recall or Customer Satisfaction Program (CSP) related to known transmission issues on this model. The CSP is 22N12, however, I never received any notice from Ford by mail, phone, or email about this recall or warranty extension. I was unaware it existed until after my car began to fail. Despite being under the recall threshold when the issue began, and having proof, Ford has so far refused to fully cover the cost of the repair, only offering partial assistance due to the slight overage in mileage. This is a serious safety defect. My vehicle hesitates or fails to shift properly at critical times, putting myself and others at risk of collision. I was not informed of the recall, and now I'm being financially penalized for Ford’s delay and lack of notification. I cannot afford this out-of-pocket ex

The contact owns a 2020 Ford Fusion. The contact stated that while making a turn in either left or right direction, the Traction Control warning light had displayed, and the vehicle had reduced speed independently. During failure, the contact lost control of the vehicle and crashed into a mailbox. During the crash, no injuries were reported. No police report was filed and the vehicle was driven home. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 81,000.

The contact owns a 2020 Ford Fusion. The contact stated that the vehicle was started, there was a large amount of white smoke coming from the exhaust pipe, with the engine sputtering. The vehicle as taken to an independent mechanic and was diagnosed with engine block failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 71,000.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds or while the vehicle was idling, there was an abnormal clunking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the flex plate had fractured. The vehicle was repaired; however, the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 25,000.

I purchased a used 2020 Ford Fusion from Carmax n 2023 with about 56,800 miles. A week later was involved in a nor side impact accident on the back end driver side, insurance paid for a dinted door and there was no other issues with the vehicle according to SONS ford. In 2024 I was on the highway (going about 80 mph) when my engine light came on, no more than 3 minutes later all the lights in my car flickered and i lost power to my entire car almost causing me my life, roadside assistance and a mechanic who had thankfully pulled over explained that my alternator completely shredded my belt. I paid for both my alternator and belt to be replaced But most recently (2025) I continued to whirring and knocking noises for 3 days (no warning lights) , I took it to firestone who stated I needed a motor repair so I got it towed to the dealership. A Ford certified mechanic stated my Flex Plate was cracked and it begin breaking off and how I needed a new starter as well leaving the car inoperable. They confirmed this was very uncommon due to the car age and the miles on it (80,000 mi) I’ve also reviewed the complaints on NHTSA and it looks like a lot of 2020 ford fusions are having these issues but yet no recall.

My car is at 47,000 miles and i started To hear a loud noise . Turns out ford says it’s the Flywheel, transmission pump, and torque converter per ford technician who completed my inspection . No warning lights came on nor was there any alerts the ford app. My 2020 Ford Fusion with approximately 48,000 miles experienced a cracked flexplate. This caused severe engine vibration, knocking sounds, and ultimately loss of power while driving. A cracked flexplate can lead to sudden engine stalling or failure to accelerate, especially at highway speeds or during intersections. This puts the driver and passengers at serious risk of a crash due to unexpected loss of power or control. This issue happened without warning and is a known problem in vehicles with the 2.0L EcoBoost engine and 6F35 transmission. Ford is aware of the issue (Customer Satisfaction Program 22N12), but my VIN was not included, even though the symptoms and components match the defect. I am reporting this because it jeopardized my safety and others on the road, and I believe more vehicles should be covered under the existing CSP or a recall.

My 2020 Ford Fusion has had multiple transmission failures and has now had a third transmission installed. The newest issue with with the engine design that Ford is aware of but is not covered by extended warranty. The engine block is cracked due overheating caused by coolant intrustion and flexplate problems. Each time these incidents were identified and examined by Ricart Ford in Columbus, OH. The car was also purchased by the same dealer in January of 2024. The check engine light along with the temperature light were triggured by the engine issue on [XXX] I immediately contacted Protective(My warranty company) and requested that the car be transported to Ricart. I also contacted the service deparment at Ricart and explained the issue. There was plenty of coolant in the resevoir but the coolant leaked into the cylinders and caused the car to overheat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6

The contact owns a 2020 Ford Fusion. The contact stated that while driving 35 MPH and attempting to pull into a store parking lot, there was an abnormal whining sound coming from the vehicle. The contact stated that when the gear shifter was shifted to park or neutral, the sound ceased. The contact stated that the sound returned while shifted into drive or reverse. There were no warning lights illuminated. The vehicle was taken to the local dealer in where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 65,000.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at various speeds, the vehicle was driving rough. The contact stated that the vehicle hesitated while accelerating with a whining sound coming from the transmission. The cause of the failure was not yet determined. The local mechanic was notified of the failure and informed the contact that the transmission was faulty and needed to be replaced. The manufacturer was contacted and informed of the failure; however, no assistance was provided. The local dealer was not contacted. The failure mileage was 100,000.

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, her husband noticed white smoke coming out of the mufflers. The vehicle was taken to the dealer, where it was diagnosed that the engine short block had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 111,000.

As I was driving last week i suddenly lost engine power and broke down. Had it towed and ford says there’s zero compression in 2 cylinders. It’s a 1.5 ecoboost which I’ve read has issues. 96,448 miles

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the crankshaft flex plate. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 71,000.

The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle there was an abnormally loud knocking sound coming from the engine compartment. The vehicle was taken to the local dealer who diagnosed that the flex plate was cracked and needed to be replaced along with the torque converter, the transmission fluid pump, and seals. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer eligible for a Customer Satisfaction Campaign related to the failure. The failure mileage was 122,000.

The contact owns a 2020 Ford Fusion. The contact stated that upon starting the vehicle, the vehicle hesitated while responding. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power, with an abnormally loud vibration coming from the engine. There was no warning light illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that either the flywheel or the flex plate was faulty and needed to be replaced. The vehicle was not repaired. The contact referenced Customer Satisfaction Program: 22N12 as the possible cause for the failure. The manufacturer was notified of the failure. The approximate failure mileage was 103,000.

The contact owns a 2020 Ford Fusion. The contact stated that while reversing from the residence, the vehicle suddenly stopped and shifted into park. The contact shifted to reverse, but the gear shifter independently shifted back to park. The contact stated that the vehicle failed to shift to the intended gear. The transmission shifter and the see the owner’s manual messages were displayed. There was a WRENCH symbol displayed. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train); however, the VIN was not included. The contact called the local dealer, who confirmed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline, but no additional assistance was provided. The failure mileage was approximately 79,127.

Component or system that failed: Flex plate, engine electrical system, and alternator (possible related failures). The issue has been diagnosed by a licensed mechanic and is available for inspection upon request. Incident Description: On April 15, 2025, while driving my 2020 Ford Fusion SE 1.5L Turbo, the vehicle suddenly experienced a total power failure. The check engine light began flashing, and the battery light blinked rapidly. Within seconds, the engine shut down completely while I was mid-drive in traffic, leaving me stuck and unable to move for over 20 seconds. This was a terrifying and dangerous situation that nearly put my life at risk. I was eventually able to restart the vehicle, but it began shaking and rumbling violently — worse than ever before. This issue was never present before my car was involved in two separate collisions, where both other drivers were found 100% at fault. The vehicle was repaired at Fix Auto Santee (a USAA-assigned body shop), but they failed to inspect internal components. A licensed mechanic at J&L Auto Care later confirmed a broken flex plate and advised it was unsafe to drive. This problem has not been addressed or fixed by the responsible insurers (USAA and AAA) or the body shop. It has progressively worsened and now created a life-threatening situation. Warning lamps or symptoms before failure: A rattling and vibrating noise began immediately after I picked up the car from the body shop in March 2025. No lights were initially presen

My flex plate is cracked making the car unsafe to drive there are recalls on other years and vehicles with the same engine and power train and same flex plate as mine but my vin# says no recall I find it interesting that they can justify not replacing a known faulty part. The campaign 22N12 covers other 2020 ford fusions

The contact owns a 2020 Ford Fusion. The contact stated while driving 70 MPH, the vehicle started pulling and veering to the right, while driving on uneven pavement. The power steering assist warning light illuminated while driving over 35 MPH. On another occasion, the steering wheel failed to respond, and the vehicle spun out and the vehicle came to a stop in the right lane. The vehicle was taken to a tire shop where it was diagnosed with rack and pinion failure, and the vehicle was aligned. The vehicle was repaired; however, the failure persisted. The contact then took the vehicle to an independent mechanic who diagnosed the vehicle with a steering assist sensor fault. The brakes were calibrated; however, when the contact depressed the brake pedal, the brakes failed to respond, and the contact stopped depressing on the accelerator pedal to have the vehicle slow down to stop the vehicle. The dealer was not made aware of the failure. The vehicle was not repaired for the most recent failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 87,361.

I have had 2 transmissions within the last year, making this the third Transmission on my vehicle. I had to have another common issue with the car replaced, which is a purge valve. My ABS light goes off often causing difficulty to steer the car and warning lights are activated showing that the safety features are not available. Lastly, there is a crack in the engine block caused by coolant in the spark plug due to overheating. This engine issue is one with the engines that Ford is aware of but I do NOT see a recall. The engine is blown due to this design and the warranties do NOT cover it. Case number [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford Fusion. The contact stated that while driving approximately 35 MPH, the message "Engine Coolant Over-Temperature" was displayed, and the temperature gauge warning light illuminated. The contact pulled over to the side of the road and turned off the vehicle. The vehicle was restarted after 20 minutes. The vehicle was taken to the residence. The vehicle was towed to a dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 132,000.

The contact owns a 2020 Ford Fusion. The contact stated that after starting the vehicle, while the vehicle was idling, there was an abnormal knocking sound coming from the engine. There was no warning light illuminated. The vehicle was taken to two independent mechanics, and unknown repairs were performed on the vehicle; however, the failure persisted. The contact took the vehicle to a dealer, where a diagnostic test was performed. The diagnostic test determined that the flex plate was cracked and needed to be replaced. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 117,000.

The manufacturer is using the wrong material for the parts on my car. Currently, the right-side lower control bushing is bulging out because a steel bushing was used instead of the aluminum one specified on the website. This issue is causing my car to pull to the right, making steering difficult. I've also experienced the same problem on the left side in the past. I request a recall to fix this and ensure the safety of all drivers on the road.

The contact owns a 2020 Ford Fusion. The contact stated that while driving at approximately 40 MPH, there was an abnormal rattling sound coming from the engine compartment. The contact stated that the sound was more evident while the vehicle was idling. The vehicle was taken to an independent mechanic and was diagnosed with a fractured flex plate. The contact was informed that the flex plate needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 63,000.

My vehicle was in service with my dealer for several months 3 separate occasions for powertrain issues which werent resolved and now the alignment in my steering wheel is really off. My spouse and I believe the PCM is messed up but have had no progress with our dealership and suspect them of committing consumer fraud and selling us a lemon. The vehicle in question is around 70,000 and started messing up at 60,000.

Began to hear loud rattling noise under hood. Brought to Ford dealer who determined the cause is a failed Flex Plate. Car is operable but was warned this could result in catastrophic failure of the transmission. Vehicle has approximately 62,000 miles, just 2,000 miles out of warranty. Ford Customer Satisfaction Program 22N12 address the issue with an extended warranty for certain model variants (Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission). My vehicle has suffered the same failure but has a 1.5L engine so has been excluded.

The steering cable is connected to the transmission hub, and the fitting that connects the two has a gasket that wears away and falls out. This is a recall with vehicles that are made from one of the two plants that assemble fusions, however my vehicle is not covered under the recall even though it is the very same issue as the recall from the other plant. it makes no sense, why is one assembly plant offering a recall for this issue while the other does not? For the same issue of the steering cable coming off the transmission, and not allowing the vehicle to go into gear. I have had to fix this car on the side of the highway before, it will not go into gear on the road. This is not safe at all. You cannot have vehicles just not going into gear while your driving down the highway, or road, street, etc.

Hard shifting when accelerating/decerating, jerking of the car due to transmission issues (80k miles), ABS/Braking issues due to engine components not being in sync, etc

The contact owns a 2020 Ford Fusion. The contact stated that while the vehicle was at the car wash, water entered through the closed sunroof. The vehicle was taken to an independent mechanic, who determined that the sunroof drain needed to be cleaned. The sunroof drain was cleaned, but the failure persisted. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V260000 (Visibility); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and instructed the contact to take the vehicle to the dealer to have the sunroof replaced. The failure mileage was approximately 80,000.

The contact's husband owns a 2020 Ford Fusion. The contact stated while driving at various speeds, there was an abnormal rumbling sound coming from the engine. There was no warning light illuminated. The vehicle was taken to a dealer where a diagnostic test was performed. The mechanic discovered a failure with the flex plate. The contact was initially informed that the vehicle was covered under warranty; however, the contact was later informed that the engine repair was not covered under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 70,000.

The alternator was producing too many volts, which would short circuit the battery and electrical components in the car. This would cause the car to lose power and not be able to accelerate. My car would randomly lose power on the highway, with no warning, resulting in my car suddenly slowing down. This was dangerous for the cars around me who are going 60+ and then my car quickly drops to 40 or less mph. In addition, to solve the issue I would have to pull off onto a shoulder to shut the car off and back on. This issue started around 3-4 yrs ago and has gotten worse as time passed. The problem was identified and resolved by Firestone when they ran a diagnostic. No check engine light was on in the car to alert me of any issues. I replaced both parts on the car.

Car shifts into 1st gear when traveling at higher speeds (45+mph), causing a significant jerk and almost causing a rear end collision to myself. Car also loses power and jerks significantly hardwhen shifting to reverse and drive from Park. Afraid to travel over 45mph due to the downshifting.

The contact owns a 2020 Ford Fusion. The contact stated that the fuel door would randomly disconnect from the vehicle. While idling at a stop light, the vehicle shut off. The contact stated that while restarting the vehicle the vehicle jerked and hesitated while shifting gear before accelerating. The vehicle was taken to the dealer who was unable to determine the cause of the failure because there was no warning light illuminated. The fuel door had been replaced; however, the vehicle still experienced the failure with the START/STOP function. The contact stated that the failure became a persistent failure. The contact stated that approximately 6 to 8 months after the first failure, while driving approximately 35-45 MPH, the vehicle stalled. The contact used the App to restart the vehicle. The check engine warning light was illuminated. The vehicle was returned to the dealer however, the cause of the failure could not be determined. The dealer rebuilt the transmission, clutch, and axle; however, the failure persisted after the repairs. The vehicle was returned to the dealer who was unable to determine the cause of the failure. The vehicle had been taken to the dealer 22 times. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.

The contact owns a 2020 Ford Fusion. The contact stated the vehicle was started and the check engine warning light illuminated. The contact had taken the vehicle to an independent mechanic where it was diagnosed and determined that there was coolant intrusion into cylinder #2, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 68,000.

The contact owns a 2020 Ford Fusion. The contact stated while driving at an undisclosed speed, the front passenger's side low beam headlight failed to illuminate as needed. Upon inspecting the vehicle, the contact noticed that the front passenger's side low beam headlight assembly wiring harness was burnt, and there was light smoke coming from the wiring harness. The vehicle was taken to the local dealer, where it was diagnosed that the low beam headlight assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 53,000.

The contact owns a 2020 Ford Fusion. The contact stated that while operating the vehicle, there was a ticking and knocking sound coming from the engine compartment. The vehicle was taken to the local dealer. The cause of the issue was not yet determined. The manufacturer was not contacted. The failure mileage was 79,000.

There was a recall on 2020 Ford Fusions in 2022 on flex plate. My car miles at 90,000 and I started to hear the ticking noise. I did my research and I seen that it has the same noise that my car is making now. I called the dealership and the dealership said that I had no active recalls on my car and that the recall was specific to certain cars. Even though my car wasn’t apart of the specific VIN. I had a mechanic check it out and it was the flex plate. I’m still having issues with my flex plate but they want me to come out of pocket , I never had a engine light or anything come on I just started hearing this loud noise and it progressively has gotten worse.