2016 Ford Fusion complaints

The contact owns a 2016 Ford Fusion. The contact stated that while driving 65 MPH, the vehicle lost motive power. The contact stated that the vehicle failed to exceed 80 MPH while driving. The vehicle started jerking and failed to exceed 60 MPH. The vehicle jerked and then failed to exceed 40 MPH. After refueling, the vehicle was slow to start. The contact had to pump the accelerator pedal for the vehicle to start. The vehicle was taken to an independent mechanic who retrieved DTC: P02, P0087, P0131, P0302, and P1450. The mechanic informed the contact that the vehicle would not pass State inspection. The local dealer was contacted, who confirmed an unrepaired recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact stated that while parking the vehicle, the transmission was in park(P), but the vehicle rolled backward. The contact depressed the brake pedal, to stop the vehicle, but after releasing the brake pedal, the failure recurred. The contact depressed the brake pedal again and attempted to shift gear, but the transmission seized. The contact turned off and restarted the vehicle. A transmission message was displayed. The contact activated the parking brake and pressed the manual shift button from reverse(R) to drive(D) to move the vehicle. After shifting into park(P), the transmission seized again. A bystander helped to push the vehicle into a parking space and then activated the parking brake, preventing the vehicle from rolling. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 19V362000 (Power Train); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 145,000.

The contact owns a 2016 Ford Fusion. The contact stated that the passenger’s side front door failed to latch closed securely. Additionally, the messages “Hood Ajar" and "Door Ajar" were displayed. The contact stated that the failure was related to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages); however, the VIN was not included. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, and a case was filed. The manufacturer referred to contact to the NHTSA Hotline for assistance. The failure mileage was 80,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving 30 MPH, an abnormal sound was coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was coolant intrusion into cylinder #2, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The approximate failure mileage was 117,000.

I take good care of the car, went in for a check up with engine light on, said I needed new spark plugs, they replaced those. Then it didn’t go off, so then brought it to a master mechanic and he said I have a coolant intrusion and need a new engine. This happened out of nowhere.

Car has white smoke coming from exhaust smells sweet. Coolant continues to be low, even after filling up check engine light for misfire. This is due to coolant intrusion common with the 1.5 L engines on the fusion. There was a recall for the 2017 but mines a 2016 and has the same issues. This is an ongoing issue with this car. There is a This is an ongoing issue with this car. There is a class action lawsuit and it’s been acknowledged by Ford that this is an issue

The contact owns a 2016 Ford Fusion. The contact stated that his wife informed him that upon starting the vehicle and attempting to shift to drive(D), the gear shifter was stuck in park(P). The contact inspected the vehicle and noticed that the shifter cable bushing was missing. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V362000 (Power Train); however, the failure persisted. The vehicle was towed to the dealer, where it was diagnosed that the shifter cable bushing had rotted away. The dealer recommended the shifter cable bushing be replaced. The vehicle was repaired. The contact was concerned that the repair was temporary because the dealer repaired the vehicle with the same part. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 145,068.

I have had road salt contamination with the electrical wiring to the power steering causing the wires to become brittle and break causing a power steering failure in a right curve which caused the steering wheel to jerk the car to the left nearly causing a collision. The power steering failed again due to high friction inside steering gear and has a broken bolt on the EPAS motor to the steering gear.

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized, and the power steering warning light was illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was able to be restarted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 200,000.

The car apparently leaked coolant into the engine was given an estimate of $9425.09 to replace the long block assembly. Apparently this is a no issue from Ford Motor Company. I did write a letter to Ford as well as spoke to someone on the phone. He acknowledged that this was unknown issue and that they were in no position to do anything financially to help.

I was sitting at a red light and thought I felt my car very lightly shift out of gear. The light changed, I took my foot off of the break and pressed on gas car revved slightly but didn’t move. I placed it in park went back through the gears to drive pressed on the gas and the vehicle went into limp mode was able to pull over to the side of the road. Vehicle was towed to a certified mechanic who advised I need a new transmission. There were no warning indicators no messages NOTHING!

The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where a code reader retrieved information for a defect with the EVAP system. The EVAP system was replaced by another independent mechanic; however, the check engine warning light returned several months after the repair. The vehicle was taken to another independent mechanic, where it was discovered that coolant was leaking into the spark plugs. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 124,000.

Our 1.5 EcoBoost engine overheated on 3/20/25, my daughter was driving and the vehicle started shaking and it slowed way down, for a moment she feared for her life, she said it had a message and the check engine symbol was illuminated and the vehicle would not accelerate, when she got it was leaking coolant and white smoke, I took my OBDII scanner, one code was P1299 Cylinder Over temp Protection Active, it now emits white smoke and overheats and looses fluid. TECHNICAL SERVICE BULLETIN 1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/Or Illuminated MIL - Built On Or Before 10-Jun-2019 20- 2100 01 April 2020 This bulletin supersedes 19-2375. Reason for update: Replace Awareness/Interim Message Model: Ford 2014-2019 Fusion Engine: 1.5L EcoBoost 2017-2019 Escape Engine: 1.5L EcoBoost Summary This article supersedes TSB 19-2375 to update the Service Procedure and Parts List. Issue: Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket. Action:

The power steering failed suddenly while driving. The vehicle became nearly impossible to steer and control. Our safety and the safety of others vehicles or pedestrians was put at risk because the car could not be steered or controlled properly. The failure could have easily caused a serious and perhaps life threatening accident. Luckily, due to circumstances, we were able to pull over safely without causing an accident. It suddenly became extremely difficult to steer the car to a safe stop. No warning lamps were illuminated until the problem was actually happening. The warning lamps read "power steering assist fault; pull over safely immediately". The car was towed to a auto mechanic. The mechanic was able to "reset" the power steering but could not diagnose the problem. We then took the car to a Ford Dealer for further inspection. The Ford Dealer diagnosed the car and said it needs a new Power Steering Rack. We were told the original part is "failing" from the inside. The repair at the Ford Dealer is priced at $3170. The car is 9 years old and the mileage is approximately 80,000. For about two days before this incident we noticed that the steering occasionally felt slightly "jerky" while making turns but there was no warning lamps until the power steering completely failed.

I have an engine coolant intrusion so my car is misfiring

The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was stopped, the engine started to rev. There was no warning light illuminated. The contact drove into a gas station and the vehicle shut off while parking the vehicle. The contact's brother arrived at the scene and restarted the vehicle; however, the revving persisted. The contact was informed by another owner of a similar vehicle that the failure was related to the fuel system. The vehicle continued to rev, and the contact opened the fuel tank which allowed fumes and air pressure to be released from the gas tank. The vehicle resumed normal operation while the contact drove home; however, the failure returned the next time the contact drove the vehicle. The vehicle was taken to an independent mechanic where a diagnostic code reader showed a defect with the evaporative canister vent solenoid. The vehicle was advised to stop driving the vehicle and the vehicle was towed back to the residence. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 158,000.

Air bag light comes on sometimes not other car panic alarm goes off at random times backup camera sometimes work sometimes glitches

This incident is replicable. When driving in lower speed (parking) and moments after switching into a gear (drive or reverse) the power steering goes out. The dash flashes with 2 errors “service AndvanceTrac” and “Hill Assist” following dash lights illuminate: Airbags, ABS, & Traction control. Once the vehicle is turned off and then back on, the indicator lights go away and power steering works again. This vehicle was made at Flat Rock by FMC on 8/26/15 and was purchased & registered in the state of New York from 2015-2021 but Recall # 19S26 only refers to Vehicles made at Flat Rock between 8/21/13 - 6/14/15 (This vehicle was made 83 days later)

The transmission failed suddenly. To my understanding there have been reported issues with the transmissions for this vehicle having sudden failures without warning. My car slipped out of gear while driving 60mph. I have had the car towed and checked by a certified mechanic who confirmed that the transmission has failed, and its poorly built. My mechanic used to be a mechanic for FORD and is familiar with the poor build quality of the engine, transmission and turbo. I have not had the component inspected by anyone else. There were no symptoms or warning lights before this failure. The car was driving fine and then, the transmission slipped and failed.

My airbag light suddenly came on this morning and my light blinking off for the airbag was blinking my whole trip to work. I've also had my catalytic converter replaced and my check engine warning still says their is an issue when everything has been replaced Lights on my mirrors also don't cut on when someone is in my blind spots the symbol is there but they don't light up My back up camera has not worked correctly since a few weeks after I got the car. I have taken it to the dealership and their stating it happens in these vehicles sometimes.

I believe this car falls under the coolant leak recall that is still under investigation. The car started losing coolant and had white smoke coming from exhaust. I believe the coolant channels have cracked and caused the leak. It needs a new motor to be drivable again. I have been waiting for the recall to cover my vin. The recall currently covers similar vehicles.

The contact owns a 2016 Ford Fusion. The contact stated while driving at a slow speed, the steering wheel started to wobble with the "Power Steering Assist Fault Service Now" message displayed. The contact pulled into a parking lot and the “Loss of Power Steering - Pull Over to the Side of the Road for Safety" and "No ABS" messages were displayed. The contact attempted to read the safety manual but found no information about the failure. The contact called her husband who had the vehicle towed to an independent mechanic. The independent mechanic later called the contact and informed the contact that the vehicle could not be serviced because no fault codes were found. The vehicle was later towed to a dealer and the contact was provided an estimate for the repair. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering); however, the VIN was not included in the recall. The contact called the manufacturer and was provided a case number and the contact was then transferred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 180,000.

Kept getting a misfire on cylinder 2 after ford preformed a “recall” on the power train control system well the car now has coolant leaking into the number two cylinder causing it to shake violently and complete loss of power luckily my wife was able to pull safely off the roadway with my [XXX] son present before losing control and having an accident INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My trunk pops open randomly and will not stay shut

The contact owns a 2016 Ford Fusion. The contact stated while driving at various speeds, the engine overheated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that it was a known failure, and that the failure had occurred due to the design of the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2322. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 149,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 15 MPH, the message steering loss was displayed on the instrument panel and the steering wheel seized. The contact stated that the failure was temporary. The vehicle then regained power steering functionality and the contact continued driving. The contact stated that the following morning while starting the vehicle, the failure recurred. The vehicle then became inoperable. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact became aware of NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the vehicle occasionally stalled and hesitated to restart. An unknown warning light was illuminated. The vehicle was taken to a local independent mechanic where the canister purge valve was replaced several times however, the failure reoccurred. The vehicle was taken to a local dealer where the canister purge valve was replaced, and the engine was flushed. The vehicle was repaired out of pocket; however, the failure reoccurred. In addition, the vehicle was taken to a local service center where it was scanned. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

For 2 1/2 months, every time I pump gas, I couldn't get the car to start without revving the engine. I took it to the Ford service center, and they informed me that it's the Canister Purge Valve that needed to be replaced. They also mentioned that they have seen a lot of cars with the same issue.

Electric rack and pinion steering failed while driving. It will not be available because the core need to be exchanged for the new part. I could not steer the car. I had no power to the steering. Luckily I could get it into my driveway before it completely locked up. Yes the garage I had it towed to had to push the car into the garage because it was not drivable. No one but the mechanic has inspected the part. I received a warning stating my power assist steering needed attention, and please drive slowly to a stop. I do not have any repair invoice because my vehicle is still being repaired The reason I am filing this complaint is that Ford has had problems with this steering component and was recalled in other Fusions but when contacting them, they said that mine was not covered under the recall for what appears the exact same reason.

The contact owns a 2016 Ford Fusion. The contact stated while driving 65 MPH, the vehicle lost power steering functionality. The message "Loss of Power Steering - Pull Over to the Side of the Road for Safety" was displayed. The contact stated that the steering wheel had seized, which prevented the contact from pulling to the side of the road. The vehicle was towed to the residence of a family member. An independent mechanic diagnosed that the power steering pump and the power steering harness had failed due to internal friction. The vehicle was then towed to an unknown dealer, where it was diagnosed that the power steering rack had failed due to internal friction and needed to be replaced. Additionally, the dealer informed the contact that after the steering rack replacement, that a four wheel alignment needed to be performed, and the TCM and the ECM needed to be reprogrammed. The vehicle was not repaired and was in the process of being shipped to the contact's State of residence. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 84,036.

The canister purge valve in this vehicle repeatedly goes bad. I had a 2015 and now 2016 both with the same issue. It throws the check engine light on and will just about die everytime putting gas into the car or when stopped for random periods of time. The vehicle uses more gas and you can literally smell the fumes escaping from the flapping gas tank lid. In order to start the car you have to pump the gas petal and occasionally the car will stall out while driving.

I was parked in a parking spot in a parking lot and put my car in reverse to back out. As I was backing out my gear shifter cable snapped and I could not put my car back into any other gear. This caused me to be stopped in the middle of the parking lot blocking traffic. If the cable would have snapped before I was in the vehicle it would have rolled back into other vehicles, and possibly a pedestrian. I had to call a tow truck driver who was able to temporarily pop it back into gear to get it in the rollback and tow it to the nearest Ford dealership. It was confirmed at the dealership that it was in fact the gear shifter cable and this was a common problem with ford fusions and many had recalls for this exact thing, however my car was not covered under the recall. There were no warning signs of prior issues to this problem and just happened.

The contact owns a 2016 Ford Fusion. The contact stated that while starting the vehicle, there was white exhaust smoke coming from the exhaust pipe while inspecting the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact related the failure to Ford Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion); however, the vehicle was not included in the Ford Customer Satisfaction program. The manufacturer was made aware of the failure. The failure mileage was 131,000.

The contact owns a 2016 Ford Fusion. The contact stated that while operating the vehicle the engine RPMs would sporadically increase and decrease between 500 and 2,000 RPM and the vehicle would not properly accelerate when pressing the accelerator pedal. Also, the check engine light began to intermittently blink on and off. The vehicle was taken to the local mechanic who diagnosed that the engine coolant was present inside engine cylinder number two. The contact was advised that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not contacted. The failure mileage was 111,000.

Engine failed while driving on the highway due to a known defect with a coolant leak into the engine. My safety, and the passengers that were in the auto were put into danger when the engine malfunctioned due to the fact that we were on the highway, traveling at 65-70 mph, when the car suddenly started shaking, emitting white smoke from the exhaust and eventually stalling and not drive able. The only indicator that came on was the check engine light. There was no low coolant light to indicate that the auto was low or leaking coolant. There was no messages or codes to indicate a low coolant level in the car. The vehicle has been inspected and diagnosed by my a certified mechanic.

The contact owns a 2016 Ford Fusion. The contact stated while driving at undisclosed speeds, the engine was misfiring, causing the vehicle to stall occasionally. No warning lights were illuminated. The contact became aware that the coolant level was abnormally low. The contact stated that the vehicle was scheduled to be towed to be diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,700.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at 60 MPH, the vehicle began to hesitate and lose motive power; symptoms of which the contact attributed to a cylinder misfire, prompting him to discontinue driving the vehicle. After reaching the residence, the failure persisted for several weeks until the vehicle ceased to start and run. Upon a visual inspection of the engine compartment, the contact observed that the engine was almost completely without engine oil. The contact stated that the engine was consuming an excessive amount of engine oil. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 20–2132. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 171,000.

Unknown, but believe that is it coolant leak related as the vehicle has been losing coolant. We have been needing to fill with coolant. The fan was running occasionally. The vehicle has no power. This is dangerous because the vehicle could have shut off while driving. The vehicle has not yet been seen by the dealership but will been getting an appointment to do so. There were no warning lights or any other warnings.

The trunk pops open randomly. Noticed that the actuator clicks continuously until I press the door lock button on the fob.

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that the steering wheel felt loosened. The contact stated that the steering wheel made it difficult to turn to the left or the right. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 142,178.

Car had to be towed to dealer due to engine failure. The car was diagnosed with coolant leaks into two cylinders, which could have caused a fire. The engine failure happened as I was driving the vehicle, putting my safety and the safety of others at risk. The problem has been confirmed by a Ford dealer. Error codes for misfire appeared right before. Vehicle was inspected shortly before malfunction and was told everything was great with the vehicle.

The contact owns a 2016 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced rough starts and failed to properly accelerate. The contact self-diagnosed a cylinder misfire in the engine and replaced the spark plugs and ignition coils, but the failure persisted. The vehicle was later taken to the local mechanic who diagnosed that coolant was present inside the engine and advised the contact that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an Extended Warranty for the failure. The failure mileage was 75,380.

I was told by the Suburban Ford of Ferndale dealer that I have a coolant intrusion problem in the engine. The repair is $13,000. I was advised that there could be engine fire, failure, etc. Prior to my taking the vehicle to the dealer, the check engine light illuminated, then the temperature gage climbed to indicate overheating.

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the contact noticed that the engine was overheating, and the vehicle started to shake with the coolant warning light illuminated. The vehicle was restarted; however, the failure recurred. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact was referred to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance The failure mileage was approximately 112,000.

Engine failure at 80,000 miles. Crack between #3 and #4 cylinders causing a rough idle, loss of coolant and check engine light for a #4 cylinder misfire.

Trunk automatically opens while driving numerous times. Pulled over when able and noticed that the actuator clicks continuously until I turned the car off.

1st incident (Oct. 8, 2024)- while traveling up a slight incline vehicle began to sputter and then stopped accelerating. No codes where thrown, no warning of any kind. The vehicle was still running and had all power, but there was no acceleration when pressing on the gas pedal. I was able to turn the car off and restart it and acceleration started but only for a brief moment, I was able to pull off into a driveway. Turned off the vehicle and restarted - vehicle would not accelerate. Turned off vehicle and waited 10-15 minutes - restarted the vehicle and the vehicle accelerated. Vehicle drove fine until the 2nd incident (Nov. 2, 2024) - stopped at a red light, once light turned green - no acceleration, no codes, no warning signs, and vehicle was still running and had power. Turned off vehicle and restarted and accelerated. Again, the vehicle drove fine until the 3rd incident (Nov. 19, 2024) - same thing happened - stopped at a red light, once light turned green - no acceleration, no codes, no warning signs, and vehicle was still running and had power. My safety and others are very much at risk due to the fact that I am not able to accelerate when needed and there isn't any warning as to when it will happen. I am luckly that I have been able to turn the vehicle off and back on again quickly.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, he heard an abnormal slushing sound coming from the dashboard and doors. Additionally, after adding coolant, the coolant level was low again two days later. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 247,700.

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was parked, the vehicle became difficult to maneuver. The Advance Trac warning light was illuminated. The vehicle was taken to an auto repair shop where it was diagnosed and determined that the rack and pinion steering system needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 54,000.

The contact's daughter owns a 2016 Ford Fusion. The contact stated there was heavy white smoke coming from the exhaust pipe after starting the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with engine failure due to coolant intrusion into the engine. The vehicle was repaired by the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 106,000.